Chili Piper vs RingCentral MVP

RATING:

4.4

(120)

Chili Piper has 120 reviews and a rating of 4.4 / 5 stars vs RingCentral MVP which has 1187 reviews and a rating of 4.24 / 5 stars. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

Overall Rating
4.4 (120)
4.2 (1187)
Ease-of-Use
4 / 5
4 / 5
Value for Money
4.5 / 5
4 / 5
Customer Support
4.5 / 5
4 / 5
Functionality
4.5 / 5
4.5 / 5
Last Review Written
February 5, 2024
February 13, 2024
Pros/Cons
  • Pros

  • Ease of use when working in Salesforce, being able to schedule from Email or contact card.
  • I like the ability to set guidelines so all our reps are assigned the right events.
  • Cons

  • We had some initial problems in the setup stage where meetings were being scheduled outside of the defined hours.
  • We occasionally have lead reassignment problems, which relate mainly to our tech stack setup.
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  • Pros

  • The value of the comprehensive business package for the very affordable price.
  • I liked the usability with RingCentral. I was able to change the phone number on caller id very simply and it was a great integration with Salesforce.
  • Cons

  • There is a user limitation (max 4) on the RingCentral Meetings portion of the base software that really makes it unusable without upgrading, so that was a bit disappointing to find out.
  • The only complaint I have is that if you dont start your meeting within 5 minutes of logging into the meeting then the system kicks you out and you gave to call back in and start over.
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Pricing Range
$
$
$
$
$
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Product Demo
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Product Screenshot
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FrontRunners

The top products based on usability and customer satisfaction, as rated by user reviews. Check out our full methodology description for more detail.

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FrontRunners

2023

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Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos