CloudTalk
About CloudTalk
Awards and Recognition
CloudTalk Pricing
CloudTalk pricing scales with the number of agents: Starter: $25/user per month (billed annually) Essential: $30/user per month (billed annually) Expert: $50/user per month (billed annually) Custom: Contact CloudTalk directly for a custom quote
Starting price:
$25.00 per month
Free trial:
Available
Free version:
Not Available
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Most Helpful Reviews for CloudTalk
1 - 5 of 263 Reviews
Albert
2 - 10 employees
Used less than 6 months
OVERALL RATING:
5
Reviewed September 2021
Why I use Cloud Talk
Béla
Verified reviewer
Information Technology and Services, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2020
Great tool with lots of features
We needed a tool that is capable to handle both inbound and outbound calls and SMS messaging including traffic to China from a Chinese virtual number. We have tried several solutions but CloudTalk was the only one that fulfils all our requirements for a very affordable price. It is one of the best and easiest tools I've ever used.
PROSThis tool has a lot of features and it is very easy to use without having to have any specific knowledge. The setup was relatively quick and very user friendly. Call quality is great, we have tested with international calls to several countries including China, where most providers usually fail to provide a good service. CloudTalk has prebuilt integrations with most CRM systems including Zendesk and the price is very affordable compering to some other competitors.
CONSSo far it's bee working great. The only negative I can mention is that we have been unable to install the CloudTalk client app from the Zendesk Marketplace. However, their phone and desktop clients are working great.
Frederico
Leisure, Travel & Tourism, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed November 2020
Great product and fantastic support!
I can say 10/10. They have all that we need, and, in addition, they offered me great opportunities. a recent one was an article in their customer experience section.
PROSThe integration process was enjoyable, as we had a dedicated Sales manager taking care of our implementation. As we are already integrated, my favorite features are the interactive voice replies, missed calls, and the statistics we can use to improve our decisions.
CONSThe cloudtalk team is improving along the way. We have experienced some temporary bugs.
Reason for choosing CloudTalk
Cloudtalk team was more responsive and quickly introduced us to all the features we were looking for.
Reasons for switching to CloudTalk
The hardness to communicate with Twillio and to obtain support for our desirable functions.
Adam
Entertainment, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
2
EASE OF USE
2
VALUE FOR MONEY
2
CUSTOMER SUPPORT
1
FUNCTIONALITY
1
Reviewed July 2021
Looks good from a distance, but they're a mess internally
The idea of the software being able to tie remote-access cell phones together is wonderful, but not fully fleshed out. Their IVR interface seems great on the webpage, but it often glitches, and calls just get dumped to a voicemail void with no message.
CONSCloudTalk is a young system that promises more than it can deliver. They offer apps for all sorts of connection points, and integrated systems for automation... but once you get signed up, you learn that most of it is beta software and it's SUPER glitchy. The marketing team is propping up a half-built software system. The iPhone and Desktop apps do not work reliably (if-at-all). The Phone app cannot transfer calls or take SMS messages properly. It often just quits in the background on your phone so you don't even know that your phone cannot receive calls. The system also drops entire call processes and never lets you know that someone tried to call. I've tried calling our own office phone and not been able to get through to my own desk through cloudtalk. Their support chat service says "average response time is 5 minutes" but it usually is 2-4 hours, or a couple days. No explanation why. They REFUSE to get on the phone to solve issues unless you pay 2x as much for an Expert account, which is just a sign that they do not care about anyone but their premium customers. They will NOT go out of their way to help you. I had a lot of faith in this company when we first saw a demo of CloudTalk, and thought that it would be perfect for us, but they just put too many roadblocks in the way for us to continue using their service. I don't feel like a valued customer, and I don't see any improvement in a year.
Reasons for switching to CloudTalk
Their sales team made it seem like it would be easy to move over, but it has been fraught with problems and their support team is almost inaccessible and will not help.
Iliana
Insurance, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2020
Cloudtalk is the many tools in one
It's a really great app especially because you can do more things than just call a contact. Top point the dashboard they provide is perfect and it gives you the control you need in order to analyze better your calls and get better results.
PROSThe features me and my team like the most are the possibility to send SMS and get replies, from your contacts, the possibility to use tags in order to categorize your calls, and leave notes at any time even when the call is over or maybe you have forgotten to write something and you can go back to the call history. I like it because it gives you the idea of a real phone so you can do more things with one app. Plus, the statistics dashboard is excellent.
CONSThe thing I liked the least at the beginning was some technical problems we faced with the integration with our CRM.
Reason for choosing CloudTalk
Because the moment I talked with the sales manager I understood immediately that they are flexible on adapting to the needs of the customer, present everything they can provide and helo with whatever the customer needs and that is something great because there are tools (similar and not) that you need a lot of time before you have an answer from the support team.
Reasons for switching to CloudTalk
Because we had limited feautres with the old program and we didn't have the maximum control of the inbound or outbound calls.