# Cytracom Software Reviews, Demo & Pricing - 2026 > Review of Cytracom Software: system overview, features, price and cost information. Get free demos and compare to similar programs. Source: https://www.softwareadvice.com/voip/cytracom-profile --- [Home](https://www.softwareadvice.com/) / [VoIP Software](https://www.softwareadvice.com/voip/) / Cytracom Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Reviews](https://www.softwareadvice.com/voip/cytracom-profile/reviews/)[Alternatives](https://www.softwareadvice.com/voip/cytracom-profile/alternatives/) # Cytracom 2026: Benefits, Features & Pricing Wondering if Cytracom is right for your organization? Our VoIP Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - Integrations - User Reviews ## Overview Cytracom 4.7 [(18)](https://www.softwareadvice.com/voip/cytracom-profile/reviews/) Pricing Starting at $29.95 per month ### About Cytracom Designed to connect MSPs and customers, Cytracom is a complete UCaaS platform that streamlines business communications by centralizing business messaging & calling in one platform. Cytracom contextualizes business calls by providing system integration with Microsoft, Salesforce, Hubspot, Zendesk, and more. As a critical component for day-to-day operations, Cytracom provides a fully-featured platform that includes SMS/MMS messaging, visual voicemail system, call queueing, call recording, auto attendants, contact management, and more. Engage customers 24/7 with unlimited calling within the US and Canada. Leverage Cytracom's iOS and Android compatible app for on-the-go access. Live support is available to provide dedicated assistance for simplifying Cytracom to customers. Wondering if Cytracom is right for your organization? Our VoIP Software selection experts can help you in 15 minutes or less. ## Cytracom User Interface ## Popular Cytracom Alternatives Main Product Cytracom 4.7 [(18)](https://www.softwareadvice.com/voip/cytracom-profile/reviews/) Ratings Breakdown - 4.61Ease of use - 4.50Value for money - 4.78Customer support - 4.61Functionality Pricing Starting at $29.95 per month Get Price Alternative Product [Ringover](https://www.softwareadvice.com/voip/ringover-profile/) 4.7 [(876)](https://www.softwareadvice.com/voip/ringover-profile/reviews/) Ratings Breakdown - 4.79Ease of use - 4.51Value for money - 4.62Customer support - 4.65Functionality Pricing Starting at $29.00 per month Get Price Alternative Product [Nextiva](https://www.softwareadvice.com/product/2683-Nextiva/) 4.6 [(918)](https://www.softwareadvice.com/product/2683-Nextiva/reviews/) Ratings Breakdown - 4.54Ease of use - 4.53Value for money - 4.54Customer support - 4.55Functionality Pricing Starting at $25.00 per month Get Price Alternative Product [VoIP.ms](https://www.softwareadvice.com/voip/voipms-profile/) 4.8 [(698)](https://www.softwareadvice.com/voip/voipms-profile/reviews/) Ratings Breakdown - 4.44Ease of use - 4.84Value for money - 4.76Customer support - 4.74Functionality Pricing Starting at $1.10 per month Get Price Alternative Product [3CX](https://www.softwareadvice.com/voip/3cx-phone-system-profile/) 4.4 [(466)](https://www.softwareadvice.com/voip/3cx-phone-system-profile/reviews/) Ratings Breakdown - 4.40Ease of use - 4.28Value for money - 4.09Customer support - 4.40Functionality Pricing Starting at $350.00 per year Get Price Alternative Product [Google Voice](https://www.softwareadvice.com/call-center/google-voice-profile/) 4.5 [(725)](https://www.softwareadvice.com/call-center/google-voice-profile/reviews/) Ratings Breakdown - 4.59Ease of use - 4.65Value for money - 4.22Customer support - 4.43Functionality Pricing Starting at $10.00 per month Get Price ## Cytracom Pricing and Plans Starting price: $29.95 per month Free Trial Free Version Basic $29.95 per feature, per month No plan information available Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## Cytracom Features - Popular features found in VoIP Caller ID Call Monitoring Call Recording Call Routing Computer Telephony Integration Contact Management IVR Mobile Access SIP Trunking Voice Mail - More features of Cytracom Access Controls/Permissions Activity Dashboard Activity Tracking Alerts/Notifications API Automatic Call Distribution Call Center Management Call Conferencing Call Queues Call Reporting Call Screening Call Tracking Call Transfer Chat/Messaging Contact Database CRM Customizable Reports Fax Management File Sharing Multi-Channel Communication Multi-User Collaboration Online Voice Transmission Queue Management Real-Time Monitoring Real-Time Reporting Reporting & Statistics SMS Messaging Third-Party Integrations Unified Communications Voicemail Transcription ## Cytracom Integrations HubSpot CRM Integration rated undefined from -1 review ConnectWise Automate Integration rated undefined from -1 review ## Cytracom User Reviews Overall Rating 4.7 Ratings Breakdown 5 83% 4 11% 3 0% 2 0% 1 6% Secondary Ratings Ease of Use 4.6 Value for money 4.5 Customer support 4.8 Functionality 4.6 Brian W. Verified reviewer Information Technology and Services 2-10 employees Used daily for more than 2 years Review source Reviewed December 2020 Cytracom Desktop App is great for a mobile or remote workforce 5 The experience has been great. I think we've used support only twice in the last few years for actual issues. The rest was for MACs. Support has been fast, friendly and on point. Ratings Breakdown 5 Ease of use 4 Value for money 5 Customer support 5 Functionality Pros: The app is easy to use and intuitive. I like that myself and my employees can use the software to "take our phones" anywhere and not have to give out our personal cell numbers. Cons: I would like it to provide integration with Zoom/Webex/Video conferencing. Reasons for choosing Cytracom The lease for the equipment was included in the monthly cost, not an add-on. The company had a good reputation and sold through the channel only. Read More BB Bobby B. Verified reviewer Maritime 2-10 employees Used daily for more than 2 years Review source Reviewed March 2021 Glad I learned about this company 5 He’s been excellent and have received tremendous customer support. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 4 Functionality Pros: Ease of changing settings, such as call routing and grouping. They helped with setup and plug and play phones is terrific with multiple sites. Cons: I would say - and this isn’t specifically about this software but all software - the learning curve of navigating the system and functions but it’s just like anything else that’s new. Reasons for choosing Cytracom Ring central seemed to be too big of a company that customer service scared me a little. Getting a clear answer on pricing and options was difficult. Comcast just sucks ass for pretty much everything... Read More VR Verified Reviewer Computer Networking 2-10 employees Used monthly for free trial Review source Reviewed April 2021 Partnership with Cytracom was painful 1 will not partner again with them Ratings Breakdown 1 Ease of use 1 Value for money 1 Customer support 1 Functionality Pros: Tried to implement their service to our clients but channel manager was non responsive,despite multiple emails no reply or call from him Cons: its built by them on some own platform that i never got any demo Reasons for choosing Cytracom better support Read More BG Bob G. Verified reviewer Information Technology and Services 2-10 employees Used weekly for less than 2 years Review source Reviewed February 2021 Cytracom, support makes all the difference 5 We have realized better call quality and communication flexibility. We just changed out some equipment and it was good to know that Cytracom supported the new devices fully. Again, it is the tech support and customer support that makes so much difference to our positive user experience. I know my customers will be taken care of in a professional and courteous manner. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: While the Cytracom product is great, it is the support and install assistance that sets it head and shoulders above the rest. The product quality is feature rich and very good. The people that answer your call and come to support you are the best. Cons: Sorry, but I just haven't experienced any downside yet. Reasons for choosing Cytracom Price, product quality and the support we received setting up and customizing our system. Reasons for switching to Cytracom We were so frustrated with the poor support from Avaya. It shouldn't take weeks to solve a problem. This is our life blood here folks ! Read More SB Samuel B. Verified reviewer Business Supplies and Equipment 11-50 employees Used daily for less than 2 years Review source Reviewed December 2020 Cytracom is the Best Hosted VoIP service provider for MSPs and Customers 5 The best VoIP vendor for IT Service providers and customers. Superb local USA based sales, support, and services. Ratings Breakdown 5 Ease of use 4 Value for money 5 Customer support 5 Functionality Pros: Everything included in low monthly price, phones, service, etc. Super easy to order, setup, deploy, and manage with all Web based configuration and monitoring. Cons: So easy anyone can do it. What happed to complex job security? Reasons for choosing Cytracom Better service offering. Better support experience. Better billing experience. Reasons for switching to Cytracom Ease of configuration, ease of deployment, ease of billing. Read More PL Paul L. Verified reviewer Information Technology and Services 2-10 employees Used daily for less than 6 months Review source Reviewed May 2021 Business Voice that Just Works 5 Working with Cytracom has been an easy choice. The service is top-notch, the support and sales staff are friendly, knowledgable, and work to resolve any issues you have quickly, and the available features and services are beneficial to any business. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: Incredibly easy to set up, phones come from the company preconfigured for a plug-and-play experience. The mobile app and desktop app make it easy to stay connected even away from the office. The new Chrome plugin provides click-to-call support on any webpage or system, which is a huge benefit. The call quality is clear and some of the best I have experiences with a VoIP system. The dashboard for managing the PBX is easy to use, even for non-technical people. The support with Cytracom is fantastic, with issues being resolved quickly. Cons: I would like to see more integrations with RMM and CRM platforms. The company has a great HubSpot integration, but not everyone uses that product. More phone plan options, especially for areas that do not require a dedicated extension with mailbox and services would be appreciated. Reasons for switching to Cytracom Support, ease of use, hardware included, didn't have to manage my own server. Read More AD Art D. Verified reviewer Security and Investigations 2-10 employees Used daily for less than 12 months Review source Reviewed January 2021 Even an alarm guy can use it 5 Using the service myself has allowed me to shunt a good deal of my less urgent phone calls to voice mail and completely eliminate the automated telemarketer calls. Because my business is 24/7 I desperately needed a way to filter phone traffic that didn't include an answering service. I also can't say enough good things about the support I and my clients receive from Cytracom from support out of Texas. Their partner program is the only way I would have ever offered VOIP to my clients! Ratings Breakdown 4 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: Because it's cloud managed and integral with a remote service I can troubleshoot and manage my client's services remotely, with notifications of failures being delivered to me even if the client's network or power fails. Without these features my clients would have to call me to alert me of problems and then wait until I can schedule an appointment to restore service. Security and communication are not luxury items for my clients, so I need to keep down time to an absolute minimum; this software allows me to deliver reliable services to my clients. Cons: The main and plain make the phone ring configurations are a walk in the park. Getting into the more complex configurations can be more challenging especially if you're not coming to this from the telecommunications industry and familiar with concepts and terminology. Is having too many options a con for a particular software? That's the best I can offer as something I don't like about the software. Fortunately there's plenty of support from live techs based in CONUS to assist even a noob like me. Reasons for choosing Cytracom Verizon wanted a multiple year contract, Cytracom was willing to earn my business every month. When a company is confident enough that you'll stay from month to month that's a good indication they won't treat you poorly. Magic Jack had already burned me in previous years by billing me extra for a vanity number that support couldn't explain what was spelled out in the number. Reasons for switching to Cytracom Magic Jack didn't offer the features I needed, and their support was abysmal. I'd been a client theirs for over a decade, but they couldn't resist making porting out my telephone number unnecessarily difficult. I wound up having to pay for an additional year's service in so I didn't lose my main business telephone number because they hindered the port. Read More DL David L. Verified reviewer Information Technology and Services 2-10 employees Used daily for less than 12 months Review source Reviewed March 2021 Great Product, Service, & Support 5 Overall our experience has been great. They really do listen to their users and they have actively been implementing feature requests to help make the product even better. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: I really like the integrations they have with the software platforms we use. I can get caller information to pull from our application right when a call come in from a client. We are quickly able to see any relevant information we might need. Cons: When we first started using Cytracom the apps did have some issues with notifications, especially the mobile app. I do give props to them though as they have listened to their customers and they have been working to fix these issues. Reasons for choosing Cytracom They are fully US based and are very responsive and also had direct integration with our main application. Reasons for switching to Cytracom Needed a company that was US based and could easily help out with any account or technical issues without having to jump through hoops just to get support. Read More BA Brian A. Verified reviewer Information Technology and Services 2-10 employees Used daily for less than 2 years Review source Reviewed January 2021 Put's the power back in the hands of the client 5 100% great. They treat us as if we are their only client, even though we are pretty small. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: The client has complete control over their PBX, if they want it. Or they can have Support handle it, or their MSP handle it, or any mix of the 3. Pricing the product for the client could not be simpler, basically point and click. Online training videos. Cons: They are pretty rigid on pricing. Sometimes a tough sell against some of the big national providers. Wireless handsets in need of a major update. Reasons for choosing Cytracom Cytracom really embodies "KISS". This is good for us as a provider as well as for the end user. Read More TK Tom K. Verified reviewer Information Technology and Services Self-Employed Used daily for more than 2 years Review source Reviewed February 2021 Cytracom 5 Cytracom has helped my build recurring monthly revenue. The fact that they are channel only puts my mind at ease that they will not "steal" my customers like some other channel programs. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: I like the ease of use and administration. The feature set that Cytracom offers is greatly beneficial to my business and how I use my phones Cons: So far I don't have a least favorite feature Read More Showing 1 - 10 of 18 Reviews [See All Reviews](https://www.softwareadvice.com/voip/cytracom-profile/reviews/) ## Other Top Recommended VoIP Software [RingEX](https://www.softwareadvice.com/call-center/office-profile/) **4.2** (1204) Recently recommended **17** times [Convoso](https://www.softwareadvice.com/voip/safesoft-contact-profile/) **4.5** (387) Recently recommended **12** times [net2phone Canada](https://www.softwareadvice.com/call-center/versature-profile/) **4.6** (10) Recently recommended **12** times [Dialpad](https://www.softwareadvice.com/voip/dialpad-profile/) **4.2** (564) Recently recommended **11** times Stuck Between Options? Our experts can help you compare Cytracom with other top options, so you can find the best fit for your needs. ## See what companies are saying about Software Advice