About Cytracom

Designed to connect MSPs and customers, Cytracom is a complete UCaaS platform that streamlines business communications by centralizing business messaging & calling in one platform. Cytracom contextualizes business calls by providing system integration with Microsoft, Salesforce, Hubspot, Zendesk, and more.

As a critical component for day-to-day operations, Cytracom provides a fully-featured platform that includes SMS/MMS messaging, visual voicemail system, call queueing, call recording, auto attendants, contact management, and more. Engage customers 24/7 with unlimited calling within the US and Canada. Leverage Cytracom's iOS and Android compatible app for on-the-go access.

Live support is available to provide dedicated ...


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Supported Operating System(s):

Web browser (OS agnostic)

17 Reviews of Cytracom

Average User Ratings

Overall

4.65 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

5.0

Functionality

4.5

Ratings Snapshot

5 stars

(14)

14

4 stars

(2)

2

3 stars

(0)

0

2 stars

(0)

0

1 stars

(1)

1

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 17 results

December 2020

Brian from Welch Technology Services, LLC

Verified Reviewer

Company Size: 2-10 employees

Industry: Information Technology and Services

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

5.0

December 2020

Cytracom Desktop App is great for a mobile or remote workforce

The experience has been great. I think we've used support only twice in the last few years for actual issues. The rest was for MACs. Support has been fast, friendly and on point.

Pros

The app is easy to use and intuitive. I like that myself and my employees can use the software to "take our phones" anywhere and not have to give out our personal cell numbers.

Cons

I would like it to provide integration with Zoom/Webex/Video conferencing.

Reasons for Choosing Cytracom

The lease for the equipment was included in the monthly cost, not an add-on. The company had a good reputation and sold through the channel only.

February 2021

Bob from IPX Tech Solutions Inc.

Company Size: 2-10 employees

Industry: Information Technology and Services

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

February 2021

Cytracom, support makes all the difference

We have realized better call quality and communication flexibility. We just changed out some equipment and it was good to know that Cytracom supported the new devices fully. Again, it is the tech support and customer support that makes so much difference to our positive user experience. I know my customers will be taken care of in a professional and courteous manner.

Pros

While the Cytracom product is great, it is the support and install assistance that sets it head and shoulders above the rest. The product quality is feature rich and very good. The people that answer your call and come to support you are the best.

Cons

Sorry, but I just haven't experienced any downside yet.

Reasons for Choosing Cytracom

Price, product quality and the support we received setting up and customizing our system.

Reasons for Switching to Cytracom

We were so frustrated with the poor support from Avaya. It shouldn't take weeks to solve a problem. This is our life blood here folks !

April 2021

Anonymous

Verified Reviewer

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

1.0

Value for money

1.0

Customer support

1.0

Functionality

1.0

April 2021

Partnership with Cytracom was painful

will not partner again with them

Pros

Tried to implement their service to our clients but channel manager was non responsive,despite multiple emails no reply or call from him

Cons

its built by them on some own platform that i never got any demo

Reasons for Choosing Cytracom

better support

December 2020

Samuel from Document Technologies

Company Size: 11-50 employees

Industry: Business Supplies and Equipment

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

5.0

December 2020

Cytracom is the Best Hosted VoIP service provider for MSPs and Customers

The best VoIP vendor for IT Service providers and customers. Superb local USA based sales, support, and services.

Pros

Everything included in low monthly price, phones, service, etc. Super easy to order, setup, deploy, and manage with all Web based configuration and monitoring.

Cons

So easy anyone can do it. What happed to complex job security?

Reasons for Choosing Cytracom

Better service offering. Better support experience. Better billing experience.

Reasons for Switching to Cytracom

Ease of configuration, ease of deployment, ease of billing.

March 2021

Bobby from Flagler Yachts

Company Size: 2-10 employees

Industry: Maritime

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

March 2021

Glad I learned about this company

He’s been excellent and have received tremendous customer support.

Pros

Ease of changing settings, such as call routing and grouping. They helped with setup and plug and play phones is terrific with multiple sites.

Cons

I would say - and this isn’t specifically about this software but all software - the learning curve of navigating the system and functions but it’s just like anything else that’s new.

Reasons for Choosing Cytracom

Ring central seemed to be too big of a company that customer service scared me a little. Getting a clear answer on pricing and options was difficult. Comcast just sucks ass for pretty much everything...