Our previous provider COULD NOT keep up with our UCaaS growth potential. Their system was OLD and antiquated. They wanted us to keep the partnership and move us to the "New" cloud PBX. They weren't there yet. There wasn't any redundancy, no flexibility to manage users quickly and NO e911 services. We're NOT a beta company. We NEEDED a solid UCaaS system which was cloud based that we could use for administration and have e911 capability. We seriously vetted through 5 company's and after checking all the boxes they all talked and seemed the same. I was actually numb from hearing the same thing over and over again. I was introduced to G-12 actually as a final resource. "YOU MUST Hear this guy [SENSITIVE CONTENT] tell their story of G-12 and what they have." Got on a conference call and let [SENSITIVE CONTENT] start his Demo and I asked him specifically. "[SENSITIVE CONTENT], why should I go with G-12 over all the others that I've had demo's with?". As soon as I saw the conviction in his face and him talk about how his team was i.e. provisioning, porting, support. This dude was passionate. I gave him top seat in my vetting process. I asked him to prove it. I was quickly introduced to his teams and listening to each one of them through out this process solidified my decision. With their provisioning team, porting team and support I'm now 1350+ users, 1200+ UC phones, 30+ Softphones, Teams Connections. I got EXACTLY what I asked [SENSITIVE CONTENT] team for NO FLUFF..

As a TelCom engineer and system administrator, it's EXTREMLY important to have a plan. That plan revolves around my office staff's needs and the flexibility of the system to help make business decisions which makes my team and callers experience the best that can be. G-12 admin portal that sync's to Cloud PBX makes it SO SIMPLE to view, plan and strategize for growth and visualize call routing, make adjustments on the fly and most importantly have the provisioning team give me guidance and a REAL support and engineering team to be there when needed.

We as Tech people wish that we had an out of the box, turn-key solution that works 100% to our favor. This is a GREAT wish list for all IT teams. There are a couple of items that I wish I could change, but these items are so insignificant and do not hinder performance to any degree. More of a cosmetic thing. For the sake of this portion of my review, I'll note - The admin portal is also cloud based. The admin panel has MANY pages and options to choose from like Users, Auto Attendants, Queues, Inventory, etc. A few of these pages I wish that we could change sorting features. I know, it's petty but sometimes, this gets annoying. Other than that, I don't have access to softphone users and management area of that just yet. It's coming but not just there yet.

Customer service is truly amazing. They are always available and quick to resolve any issues or changes.

Ease of use. Simple to deploy and manage. Users love it .

Customization and integrations need to be developed.

It was my first time calling to G12 communications since starting, failed to mention that I would be charged for a voicemail and didn't get my question answered. I need to call a few times and I hope that the issue is solved.

The software overall is good, it's easy to read and look at when you are trying to find a call.

Not be able to set up a greeting on your own.

Very good experience. Using their services for several years now.

Ease of use and flexibility for my small business

The user portal a bit confusing for people on my team

G12 uses the same Yealink platform that I have used for other phone providers. Moving over to G12 has been seamless. There was no need to learn a new system.

There are a few features that are available on my other Yealink platform that are not present with G12. Text to speech voicemail and forwarding the main line from the phone inventory list. Though there is a way to forward the phone number through the software, it requires a few extra steps.