Google Voice

RATING:

4.5

(685)

About Google Voice

Google Voice is a cloud-based business phone system that provides users with a unique contact number to receive international calls, send text messages and transcribe voicemails, streamlining communications across the organization. The application allows businesses to centralize activities such as number assignment, porting and billing on the G Suite Admin console. Key features of Google Voice include usage reporting, call forwarding, private branch exchange (PBX) and contact management. It comes with an automated attendant, which lets users transfer calls to other extensions without requiring an intermediate operator. Additionally, users can configure system settings to automatically block spam calls and manage text messages across various devices. Google Voi...

Awards and Recognition

FrontRunner 2022
Software Advice's FrontRunners report ranks top products based on user reviews, which helps businesses find the right software.

Google Voice Pricing

Pricing is based on geographical locations, ie. United States - United States: Free United States - Mexico: $0.012 per minute United States - Brazil: $0.012 per minute

Starting price: 

$10.00 per month

Free trial: 

Not Available

Free version: 

Available

Google Voice calls screenshot
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Google Voice Reviews

Overall Rating

4.5

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

4

Value for money

4.5

Functionality

4.5

Most Helpful Reviews for Google Voice

1 - 5 of 659 Reviews

Tomeka

Education Management, 10,001+ employees

Used more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

Reviewed October 2021

Google Voice - privacy and connectivity

User Profile

Rick

Verified reviewer

Construction, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

FUNCTIONALITY

4

Reviewed May 2022

Google Voice is our primary phone service

Google Voice is the BEST way to have a second phone number on your cell phone. It's been our primary work phone number for many years.

PROS

Being mobile and working perfectly on my cell phone is by far the best feature.

CONS

I wish I could more easily have more phone numbers connected to my Google account.

Reason for choosing Google Voice

Initially because it is free.

Reasons for switching to Google Voice

Google Voice was free and has a fantastic mobile app.

Anonymous

51-200 employees

Used daily for more than 2 years

Review Source: GetApp
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

FUNCTIONALITY

4

Reviewed November 2021

Long lasting free integratabtle phone services

I've had a great experience. It's one of the longest running apps I've used on a daily basis and Google always keeps it up to date and has consistently brought new integration possibilities out to keep it worthy. Plus it's free. When I've changed carrier services I've always been able to count on voice to have me stay reachable. I never have to worry about keeping the bill paid to keep my number active.

PROS

Its free for text to anyone and any number and calling to any US number is free. Ive been using with the same number for about 10yrs. The Google voice number has lasted longer than my paid carrier numbers. It integrates with paid carriers so texting can be done without an internet connection. Forward incoming calls to your carrier number. Have voicemails transcribed so you don't have to listen to them. Record live telephone calls. Protect your personal number and give businesses your voice number. Did i mention it's free?

CONS

There are a lot of options like recording live calls and voicemail transcribing but it could have so much more but honestly you can perform nearly everything you need from it's free package. It does become an issue with some services because the phone number is considered VoIP or an internet number and not a "real" number and using it to sign up for things can't be done. However; it's becoming more and more accepted as life becomes more intwined with technology

Reasons for switching to Google Voice

I'm always available at the number and never loose service or connection and never loose phone calls

Amanda

Design, 1 employee

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

3

EASE OF USE

3

VALUE FOR MONEY

3

CUSTOMER SUPPORT

1

FUNCTIONALITY

3

Reviewed June 2021

Google Voice

Google voice has been a long time solution for voicemail. It is very useful for voicemail, and keeping a number.

PROS

This software lets me keep a phone number that will not change, even if my cell phone numbers change. This number is also useful in cases where only wifi is accessible.

CONS

When it forwards to my cell number, the recording "you have a call from ..., to answer, press 1", it sometimes malfunctions. I press 1, and it goes to voice mail anyway, causing me to miss the call.

Reasons for switching to Google Voice

pinger is a less reliable piece of software.

Eugene

Food Production, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

FUNCTIONALITY

3

Reviewed December 2023

A Reliable and Trusted VOIP solution

PROS

This product has allowed us to start with almost no cost and has scaled with the company. The best part about Google Voice is it’s reliability and easy to use interface.

CONS

The features are lacking, especially the mobile application.