I also love that our bill is the same price month over month.

It does require continuous internet feed, so if the internet is down you have no phone service.

As of this writing, I have no reason to switch to any other phone service.

Got my phone number that the other company was refusing to transport.

It easy to use wide range of functions and great support systems.

This product fits perfect for the size of our company with a good price.

The quality of the voice mail is great, and the delivery by E-Mail quick and reliable.

System is easy to use & navigate, and the usage data is very helpful.

Well worth having on my team. Best phone software out there.

So far, its been wonderful. While we had decent communication options in the past this service has been amazing overall.

They can give any size office the best product and support and that has helped our office greatly. I have the best software and techs out there for our office.

I love so many thing about the software but my favorite is the Voicemail to email.

I love that we can adjust when the lines roll over to the answering machine and how easy it is once you know how to use the feature.

Phone calls consistenrtly go through, good call qualities, good customer service.

Easy to use and useful to my office. I like that I can reach it anywhere I am at.

Great Features, Seamless Integration, Great Customer Support.

This will change if you pull out of contract (this is a month to month service so no long term contracts) time frame in less than approximately two years (my understanding from the sales folks).

The system was easy to use for the team and we loved the mobile app.

Best platform, best interface, best customer service hands down.

Ease of use and the many features it offers our organization. The best technical support that is always geared to our success.

Difficulty in answering calls from mobile device. Often cannot get the call and have to call back.

Excellent Client Focused Tech Support, Regardless of  the complexity or simplicity of the request.

Overall my experience using Intermedia Unite has been positive. Customer service will contact you pretty quickly if you have issues.

The Rep was amazing to work with. His patience with me and calm guidance made this transition.

Since it is an internet service, the system can be questionable depending on the signal coverage.

They kept working on the issue(s) until they were completely resolved. Very pleased with customer support.

We needed better unified communications and hosted phones for our team. The Intermedia onramp team was awesome, we had a single rep guiding us along -- which helped the consistency of the process.

They are very friendly and fix the issue the first time around. You don't have to wait for long to speak to someone to help you with your issue.

Set-up was easy and painless. The integration is top-notch, as the only employee at a busy office, being able to monitor calls and voicemails from my cell is incredibly helpful.

The customer service is very helpful. We have found this online phone system a major upgrade from our last provider.

Initially trying to find the correct menus to add a phone number to the new employee was a little difficult.

I am an employee of REIvolution and I use smrtPhone on a daily basis. I recommend it to all our customers because it is a great product and it provides a deep integration into Podio.

2 years ago it was still pretty rough but it has gotten significantly better since.

Overall experience with smrtPhone is amazing. We have tried other providers and none compare.

The product overall is really simple and user friendly. All data also feeds into Salesforce which is a huge perk for measuring metrics.

I love the customer support service which is friendly, fast and helpful.

Overall, I have had a great experience with smrtphone, and their customer service is amazing.

Integration was slow it's hard to mixed with the CR M.

Best option if using a connect CRM like Podio or Salesforce.

Phone numbers shows as spame. Customer service team are laking the basics of customer service they treat the user as if he is a lair or idiot till he proof he is not.

Absolutely amazing Application which can easily plug in to your existing apps or database.

What we love the most about the system is how simple it is to use the system. Our sales team can easily navigate the platform and create new campaigns within a few clicks.

Love what you guys have achieved with smrtPhone.

Best bang for your buck. For the price and integration with Podio you can not do better.

I had an experience using different dialers but among all of those , I found smartdialer to be so advantage in terms of follow up and thorough communication with the prospects.

I love how user friendly the entire system is. The resource center and support is some of the best I have ever seen and I have been in the Call Center Industry for 6 years and the REI industry for 2.

Really enjoy it, helps me alot with my business.

Very easy to use, very responsive customer support.

I like that simplicity of it the most. So very easy to set up and use daily.

Integrates well with out custom built Podio CRM.

Labeling of calls can be misleading when a voicemail is left and it is labeled incoming call verse missed voicemail. The chrome extension sometimes stops working and is hard to get reset.

I do have problems with calls dropping sometimes but it's always when someone calls me from their car.

On text messaging you are not able to text pictures and when you receive them they are very grainy and blurry.

Ease of access the when the calls go through flawlessly purchase.

This is the best feature of smart phone. It also integrates with Podio and Salesforce which is huge.

The interface is straight-forward and user-friendly. I love that we have it ported to our Podio, so we can backtrack to any business communication activity done by any of our employees.

The mobile app needs a lot of work. It doesn't notify me of incoming text messages and I have had a lot of investors in the industry complain about the app.

Not great consistency with pricing and fees. Customer service is great and responds fast.

Most impactful features would be the mobile app and the ability to integrate with all these various CRMs: Podio, LeftMain Salesforce, InvestorFuse.

US Dollar

Intermedia Unite is a cloud-based voice over internet protocol (VoIP) solution that provides small to large enterprises with several tools to streamline business communications. The centralized platform enables users to send messages to colleagues and add media attachments to texts, improving collaboration across organizational departments.


Key features of Intermedia Unite include video conferencing, screen sharing, file management and data backup. Businesses can utilize auto attendants to automatically route incoming calls to specific departments and view weekly/monthly routing schedules. Additionally, it offers mobile applications for iOS and Android devices, which enables users to chat and deliver recorded messages as voicemails to specific contacts.


Intermedia Unite facilitates integration with various third-party applications such as Zapier, Microsoft Dynamics 365, Zendesk and more. Pricing is available on monthly subscriptions and support is extended via live chat, phone, email and other online measures.



LongDescription

File Management

Call Transfer

Meeting Management

Two-Way Audio & Video

Document Storage

Access Controls/Permissions

SMS Messaging

Active Directory Integration

IVR/Voice Recognition

Automatic Call Distribution

Voice Mail

Auto-Dialer

Communication Management

Call Recording

Calendar Management

Collaboration Tools

Call Center Management

VoIP

File Transfer

Call Routing

Contact Management

VoIP Connection

Audio / Video Conferencing

Mobile Access

Real Time Data

Hotkeys

Unified Communications

Caller ID

Video Support

File Sharing

Multi-User Collaboration

Knowledge Base Management

Fax Management

Chat/Messaging

Interaction Tracking

Multiple Parties

Video Call Recording

Conferencing

Reporting/Analytics

Contact Database

Video Conferencing

Call Tracking

Video Streaming

Call Monitoring

Live Chat

Online Voice Transmission

Call Conferencing

Automated Routing

Multi-Channel Communication

Web browser (OS agnostic)

No Yearly Contracts, pricing is month to month. 

UNITE FOR TEAMS: $15.99 per user, per month (plus taxes and fees)
UNITE WITH TEAMS: $22.99 per user, per month (plus taxes and fees)
UNITE PRO: starting at $27.99 per user, per month (plus taxes and fees)
UNITE Enterprise: starting at $32.99 per user, per month (plus taxes and fees)
Add-ons also available.
Free phone with every seat of Unite (Pro, Enterprise, & Unite with Teams) , contact Intermedia for more details.

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

24/7 (Live Rep)

Chat

Self-Employed

2-10

11-50

51-200

201-500

501-1000

1000+

Intermedia Unite

Live Online

Webinars

Documentation

Videos

smrtPhone provides greater automation, reduces time spent on clerical tasks, and gives valuable insight.

Call Tracking Metrics

Activity Tracking

Call Disposition

Call List Management

Call Scripting

Call Reporting

Alerts/Notifications

Campaign Analytics

Campaign Management

Data Import/Export

Reporting & Statistics

Third-Party Integrations

Performance Management

Monitoring

Conversion Tracking

Predictive Dialer

Activity Dashboard

Computer Telephony Integration

Real-Time Monitoring

Call Logging

Virtual Call Center

AB Testing

Lead Capture

Multi-Campaign

ROI Tracking

Lead Generation

Lead Management

Visitor Tracking

Keyword Tracking

Lead Qualification

Customizable Forms

Call Transcription

Customizable Caller ID

Answering Machine Detection

Automated Attendant

Automatic Outbound Dialer

smrtPhone Standard - $50/month
10 users included - $5 per extra user/month
smrtPhone Pro - $100/month
Unlimited users - 5 local numbers

Intermedia Unite vs smrtPhone

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