I also love that our bill is the same price month over month.

It does require continuous internet feed, so if the internet is down you have no phone service.

As of this writing, I have no reason to switch to any other phone service.

Got my phone number that the other company was refusing to transport.

It easy to use wide range of functions and great support systems.

This product fits perfect for the size of our company with a good price.

The quality of the voice mail is great, and the delivery by E-Mail quick and reliable.

System is easy to use & navigate, and the usage data is very helpful.

Well worth having on my team. Best phone software out there.

So far, its been wonderful. While we had decent communication options in the past this service has been amazing overall.

They can give any size office the best product and support and that has helped our office greatly. I have the best software and techs out there for our office.

I love so many thing about the software but my favorite is the Voicemail to email.

I love that we can adjust when the lines roll over to the answering machine and how easy it is once you know how to use the feature.

Phone calls consistenrtly go through, good call qualities, good customer service.

Easy to use and useful to my office. I like that I can reach it anywhere I am at.

Great Features, Seamless Integration, Great Customer Support.

This will change if you pull out of contract (this is a month to month service so no long term contracts) time frame in less than approximately two years (my understanding from the sales folks).

The system was easy to use for the team and we loved the mobile app.

Best platform, best interface, best customer service hands down.

Ease of use and the many features it offers our organization. The best technical support that is always geared to our success.

Difficulty in answering calls from mobile device. Often cannot get the call and have to call back.

Excellent Client Focused Tech Support, Regardless of  the complexity or simplicity of the request.

Overall my experience using Intermedia Unite has been positive. Customer service will contact you pretty quickly if you have issues.

The Rep was amazing to work with. His patience with me and calm guidance made this transition.

Since it is an internet service, the system can be questionable depending on the signal coverage.

They kept working on the issue(s) until they were completely resolved. Very pleased with customer support.

We needed better unified communications and hosted phones for our team. The Intermedia onramp team was awesome, we had a single rep guiding us along -- which helped the consistency of the process.

They are very friendly and fix the issue the first time around. You don't have to wait for long to speak to someone to help you with your issue.

Set-up was easy and painless. The integration is top-notch, as the only employee at a busy office, being able to monitor calls and voicemails from my cell is incredibly helpful.

The customer service is very helpful. We have found this online phone system a major upgrade from our last provider.

Initially trying to find the correct menus to add a phone number to the new employee was a little difficult.

We are really impressed with such a wonderful way to run call management in a very flexible way with very reasonable costs.

Customer service has been exceptional. And they seem to be legitimately receptive of feedback, which is a great sign.

It was confusing setting the work hours. I was expecting to set the time i was at work.

Some of the employees have difficulty having the spoke phone ring on their phones. But this could be user error.

Your business network entirely on mobile. Clean and easy to use interface.

Spoke Phone have been great. The customer service is excellent and the price is fantastic, especially if you make lots of calls.

LOVE THEM LOVE THEM LOVE THEM. Value and options for the dollar cannot be beaten ... customer service is superb ... they've won a loyal fan for a long time.

You can expand/trim your team instantly. Great concept, I'd work for these guys because I love the technology so much.

Rich feature set with lots of additional options to add value. Integration with many third party services (such as CRM).

Would highly recommend to anybody who values a remote or out of office workspace, a rich set of features, and allowance for flexible user arrangements.

Bit confusing during set up with an auto-attendant but understand it all now.

Simple to implement, immediate benefits. Rapid rollout, and clever use of tech to provide convenience, privacy and efficient communication.

Transfers can be a little fiddly, we are on cellular service as our wifi is terrible.

Spoke phone is a fantastic product that has allowed us to consolidate our entire work network to mobile, and future proof our business communications. Interface is clean and easy to use.

Customer service outstanding. Response has been quick and very helpful.

Rep in customer service is fantastic. She is very efficient and knows the back end of the system well.

Somehow it does all of this at a very reasonable price with excellent customer service.

The whole process was bad from start to finish.

We like the ability to transfer calls to each other.

Just remember to update your Automated message, as some customers ringing back complain about it sounding suspicious as the name of the company is said in a robotic voice.

Very easy to set up, and the support is fantastic.

SpokePhone is the perfect solution to any small business.

The customers have no idea that I am sitting on the beach chilling.

I like that it's very user-friendly and simple. Updates are also very great - they listen to what the customers want and make the improvements with them in mind.

Feature packed with many options to customise. Fantastic support and fair about allowing you to use on trial longer until you are sure you want to implement a change to this modern platform.

They are always online and super helpful. The system itself is also really easy to use and amend as you need it to.

I also like the fact that this software is able to cross the borders between different team members no matter where in the world you are. Customer support is also superb and very friendly.

US Dollar

Intermedia Unite is a cloud-based voice over internet protocol (VoIP) solution that provides small to large enterprises with several tools to streamline business communications. The centralized platform enables users to send messages to colleagues and add media attachments to texts, improving collaboration across organizational departments.


Key features of Intermedia Unite include video conferencing, screen sharing, file management and data backup. Businesses can utilize auto attendants to automatically route incoming calls to specific departments and view weekly/monthly routing schedules. Additionally, it offers mobile applications for iOS and Android devices, which enables users to chat and deliver recorded messages as voicemails to specific contacts.


Intermedia Unite facilitates integration with various third-party applications such as Zapier, Microsoft Dynamics 365, Zendesk and more. Pricing is available on monthly subscriptions and support is extended via live chat, phone, email and other online measures.



LongDescription

File Management

Call Transfer

Meeting Management

Two-Way Audio & Video

Document Storage

Access Controls/Permissions

SMS Messaging

Active Directory Integration

IVR/Voice Recognition

Automatic Call Distribution

Voice Mail

Auto-Dialer

Communication Management

Call Recording

Calendar Management

Collaboration Tools

Call Center Management

VoIP

File Transfer

Call Routing

Contact Management

VoIP Connection

Audio / Video Conferencing

Mobile Access

Real-Time Data

Hotkeys

Unified Communications

Caller ID

Video Support

File Sharing

Multi-User Collaboration

Knowledge Base Management

Fax Management

Chat/Messaging

Interaction Tracking

Multiple Parties

Video Call Recording

Conferencing

Reporting/Analytics

Contact Database

Video Conferencing

Call Tracking

Video Streaming

Call Monitoring

Live Chat

Online Voice Transmission

Call Conferencing

Automated Routing

Multi-Channel Communication

Web browser (OS agnostic)

No Yearly Contracts, pricing is month to month. 

UNITE FOR TEAMS: $15.99 per user, per month (plus taxes and fees)
UNITE WITH TEAMS: $22.99 per user, per month (plus taxes and fees)
UNITE PRO: starting at $27.99 per user, per month (plus taxes and fees)
UNITE Enterprise: starting at $32.99 per user, per month (plus taxes and fees)
Add-ons also available.
Free phone with every seat of Unite (Pro, Enterprise, & Unite with Teams) , contact Intermedia for more details.

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

24/7 (Live Rep)

Chat

Self-Employed

2-10

11-50

51-200

201-500

501-1000

1000+

Intermedia Unite

Live Online

Webinars

Documentation

Videos

Spoke is the leading platform for high-value, complex, and regulated conversations. Spoke guides employees to say and collect the right things so deals move forward and customers get better experiences. Spoke integrates with everything, personalizing conversations, driving productivity, and ensuring compliance. Trusted for over 250,000 conversations every day with features such as calls, SMS, WhatsApp, Team Inbox, programmable routing, Personalized IVRs, caller insights, forms, analytics, +more.

The Problem

Today, only a small portion of your employees are equipped or have the skills to have highly-contextual, complex, and personalized customer conversations. 

The Solution

Spoke empowers every employee with the information and skills to hold high-quality compliant conversations that drive positive customer and business outcomes.

To achieve this, Spoke Phone combines the best parts of traditional business phone systems, high-cost contact centers, and leading business process automation, and has made it all easy to use on a mobile phone or desktop.

By integrating a customer’s information, processes, and automation into calls, SMS, and WhatsApp conversations occurring on mobile phones, desktops, and other devices, Spoke drives business to a new level.

Multi-Channel Management

Customizable Reports

Employee Directory

SSL Security

Call Logging

Call Disposition

Call List Management

Virtual Extensions

Call Queues

Text to Speech

Audio/Video Conferencing

Survey/Poll Management

Compliance Management

Real Time Data

Voicemail Transcription

Ring Groups

Customizable Caller ID

Call Scripting

Phone Key Input

Virtual Call Center

Call Reporting

Real-Time Notifications

Multiple Scripts

Real-Time Updates

Call Screening

Alerts/Notifications

Computer Telephony Integration

Reporting & Statistics

Reminders

Real Time Reporting

Open Database Design

Monitoring

Voice Customization

Customer History

Purchasing & Receiving

Third-Party Integrations

SIP Trunking

Activity Tracking

Automated Attendant

On-Demand Recording

Queue Management

Role-Based Permissions

For Cloud Phone Systems

Single Sign On

Pre-recorded Messages

Multi-Language

Security Management

Automatic User/Device Recognition

Data Security

Password Management

Authentication

Push Notifications

Mobile App

Usage Tracking/Analytics

Wireless Internet Access Control

Virtual Voicemail

App Management

Commenting/Notes

Real-Time Analytics

Real-Time Monitoring

Group Messaging

Activity Dashboard

Drag & Drop

Mix-and-match licensing allows you to buy the right license type for each user so you're not wasting money buying features some users won't use.

Intermedia Unite vs Spoke Phone

User Ratings & Reviews

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Product Demo & Screenshots

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