About Spoke Phone

A communication platform for your unique customer journey. When Zoom, Teams, and the rest don't quite work for your business.

Spoke is a flexible communication platform that gives you control of every conversation, anywhere, anytime, on any device.

MOBILE-FIRST APPLICATIONS Anywhere, anytime, on any device. Rich business communication apps that make high-quality customer conversations easy.

TWILIO Go faster, deliver more. Accelerate innovation on Twilio without building everything.

CONVERSATION CONTEXT Take your conversations to the next level. Present and collect rich information before, during, and after calls to help every employee succeed.

Bring relevant information and context, usually reserved for the customer service team, out to...


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Supported Operating System(s):

Web browser (OS agnostic)

42 Reviews of Spoke Phone

Average User Ratings

Overall

4.7 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

5.0

Functionality

4.5

Ratings Snapshot

5 stars

(34)

34

4 stars

(7)

7

3 stars

(1)

1

2 stars

(0)

0

1 stars

(1)

1

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 42 results

January 2019

User Profile Picture

Martin from Gamcorp

Verified Reviewer

Company Size: 11-50 employees

Industry: Utilities

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

January 2019

The Future is Here!!

We are a small, but growing team and have always battled with our phone systems. Number of incoming lines, number of handsets, complex configuration, no options for remote workers. Spoke has solved all these problems and given us much more functionality for less cost per month. We will never need to think about another phone system again. If we have 20 or 200 team members, or have 1 or 10 different locations, Spoke will make it all so simple.

Pros

Spoke provides our team with freedom of communication. They have access to the rich feature set of an enterprise telephone system right on their mobile phone. Our team members have conversions with each other and/or our customers from anywhere. We are no longer tied to our desk phone. Importantly, our team can also control when they are available for calls and easily access voice mail and call recordings. Conference Calls - WOW! They are so simple on Spoke. No special numbers to remember, no pin codes. Just setup the call and the Spoke does the rest.

Cons

Nothing about the software, just be careful with blue tooth headset compatibility. Best to stick to the ones that have been tested and recommended by Spoke.

Response from Spoke Network

Replied January 2019

Hi Martin, thanks so much for the review. We're looking forward to bringing AI voice productivity and integrations to your team this year!

November 2020

ALAN from VESCO PLASTICS AUSTRALIA Pty Ltd

Company Size: 2-10 employees

Industry: Wholesale

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

November 2020

This platform works well and support is Excellent.

FANTASTIC. We are really impressed with such a wonderful way to run call management in a very flexible way with very reasonable costs. The customer support is also far beyond what we have received from telcos here in Australia such as telstra, optus and iinet.

Pros

Easy and fast to set up and learn. Feature packed with many options to customise. Fantastic support and fair about allowing you to use on trial longer until you are sure you want to implement a change to this modern platform. They are always updating and giving plenty of information on what is new.

Cons

Calls received will not experience the usual answered by a person. I didn't look into changing the Nina with our own pre recorded tape, however it works well.

Reasons for Choosing Spoke Phone

Much better customer support and clear calls, easy to set up in minutes.

Reasons for Switching to Spoke Phone

This platform is modern, customisable and easy to use, giving functionality and mobility for a much more flexible office.

Response from Spoke Network

Replied November 2020

Thanks for the great review, Alan. So glad Spoke Phone is working well for you and your business!

September 2020

Randall from Full CIrcle Australasia

Company Size: 2-10 employees

Industry: Computer Software

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

3.0

Customer support

2.0

Functionality

5.0

September 2020

Its the frustrations that matter

No desk phones, fully mobile

Pros

available on the mobile, anywhere, anywhere

Cons

the music and tones when answering a call...which my customer does not hear...but is already asking if i am there....

Reasons for Switching to Spoke Phone

get rid of desk phone, self drive and modern features

Response from Spoke Network

Replied August 2021

Hi Randell, Thanks for your review, and we are sorry you experienced issues with call connection time delay on Spoke Phone. Please reach out to our customer support team as your issue is easily resolvable. All the best The Spoke Phone Team

April 2021

Sandra from Kaipatiki Project

Company Size: 11-50 employees

Industry: Environmental Services

Review Source: Capterra


Ease-of-use

4.0

Customer support

5.0

Functionality

4.0

April 2021

Initial Impressions Review

Customer service outstanding. Response has been quick and very helpful. Thank you.

Pros

Functionality and Ease of transfer. We are yet to fully implement and step into daily use so this review reflects introductory and setup experience only.

Cons

I have no dislikes to offer at this time

Reasons for Choosing Spoke Phone

Recommended by IT adviser who had first-hand experience with you and knew our needs.

Reasons for Switching to Spoke Phone

Need to move away from VDSL provision and inability to convert to fibre at this time. We do expect to remain on a VOIP system once fibre becomes available to us.

February 2020

Jami-Lee from On The Go Plumbing

Company Size: 2-10 employees

Industry: Consumer Services

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

February 2020

Much easier than other well known brands

It has replaced our desk phone meaning multiple people can be 'in the office' without actually being in the office! It also helps over the weekend, we never miss any calls.

Pros

We have a part time office managers, meaning we need to switch between who gets calls for the day. With our previous supplier it was clunky and would take on average 10 minutes just to switch users. Spoke Phone is SO EASY to do and all within 4 clicks! Once we were set up (heaps of support and help with this) we were off and racing. We still have questions every now and then and the online chat box is really easy and convenient.

Cons

Bit confusing during set up with an auto-attendant but understand it all now . We'd really like an automatic text function so if someone leaves a voicemail they get a text saying we will call you back soon.

Reasons for Switching to Spoke Phone

Because Optus we're way too clunky and all over the place. They have an online portal - not as easy to use and that would never save the changes so you would end up having to call anyway meaning it would take at least 10 minutes to make a simple change. I put in several complaints and "tickets" with no response or action. Very annoying having to prove my identity all the time as well!

Response from Spoke Network

Replied February 2020

Hi Jami-Lee. Thanks so much for the review and feedback about the auto-attendants. We've some good plans for simplifying auto-attendants and the entire onboarding, so your feedback is helpful. Best regards, Jason