GoTo Connect Software

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19

Recommendations

FrontRunners 2022

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About GoTo Connect

GoToConnect (formerly Jive) delivers a cloud-based unified communication solution to organizations of all sizes across the U.S. GoToConnect includes integrated products for business VoIP, video conferencing and contact center which are all cloud-based that can be accessed using web browsers on the internet enabled device or by installing a desktop application on Mac and Windows devices. Within their integrated suite, GoToConnect offers a PBX call routing system, automatic call distribution, broadband internet, call recording, conference calling, internet fax, mobility, and softphone. Their products are suitable for a broad range of organizations, from small businesses to enterprise, K12 to higher education institutes, government and hospitals. GoToConnect is a...

GoTo Connect Pricing

Tier 1 : $29.95 Per Device (1-4 users) Tier 2 : $25.95 Per Device (5-9 Users) Tier 3: $23.95 Per Device (10-24 Users) Tier 4: $21.95 Per Device (25-49 Users) Tier 5: $19.95 Per Device (50-100 Users)

Starting price: 

$19.95 per month

Free trial: 

Available

Free version: 

Not Available

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Video meetings with chat

GoTo Connect User Reviews

OVERALL RATING

SECONDARY RATINGS

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.5

Showing 1 - 5 of 603 reviews

Annette

Company size: 2 - 10 employees

Time used: Less than 12 months

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

June 2021

Ease of use

User Profile

Arvind

Verified reviewer

Company size: 10,000+ employees

Industry: Telecommunications

Time used: Less than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
5

Ease-of-use

out of 5
5

Functionality

out of 5

April 2022

A Really Effortless Collaborating Tool

Pros

GoTo Connect works excellently from wherever my teammates are residing. Moreover, this remarkable software is exceedingly effortless to set up and operate. Also, I love that I can seamlessly design custom call routing. I can join numerous essential meetings and calls from my office computer, or through my smartphone.

Cons

If the internet connection is slow, pick-up calls become actually frustrating. GoToConnect definitely requires substantially high-speed internet so that attending a call is smooth. This is the utmost dislike of GoToMeeting.

Rahul

Verified reviewer

Company size: 11-50 employees

Industry: Computer Software

Time used: Less than 12 months

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

October 2021

Perfect Product for All-in-out

It's one of the least buggy software out there when it comes to video and audio conferencing.

Pros

It's the perfect approach in combing everything starting from video calling, to audio conference and remote desktop control.

Cons

The thing I dislike about the software is the lack of support. There is very limited documentation on how much you can push the product to get the most out of it. More there is a limit on how much you can

Reasons for choosing GoTo Connect

It was a cheaper option

Reasons for switching to GoTo Connect

There were a lot of constraints with the business account

Dominic

Company size: 2-10 employees

Industry: Wholesale

Time used: Less than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

April 2022

Inexpensive VOIP phone system

Saved a lot of money using their VOIP over using a traditional landline provider. Voice quality is excellent . They have capability of voicemail and forwarding phone numbers all in the admin panel

Pros

This software is very easy to use once you learn a little bit about it. It has great voice clarity. If you have problems setting it up you can contact customer service and they can log into you system and walk you through the steps to set something up. No long wait times foc customer service either.

Cons

Everything about the system is pretty straight forward. I have not found any features that are missing.

Reasons for choosing GoTo Connect

Go to was able to provide physical telephones at a reasonable cost as well as all programming and set up.

Reasons for switching to GoTo Connect

Cost and customer service. Cincinnati Bell has terrible customer service and expensive cost to operate

Anonymous

Company size: 51-200 employees

Time used: Less than 12 months

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
5

Ease-of-use

out of 5
4

Value for money

out of 5
2

Functionality

out of 5

October 2019

It works, but not well, and it has such great potential.

Jive allows us to have multiple company phone numbers and extensions without the need for landlines or phones. It allows employees to receive work calls on their personal cell phone, so they don't have to carry two phones to have a company number. Employees can make outgoing calls through the app without revealing their personal number to the recipient. The admin portal is pretty straightforward and easy to use, but also has tons of features. Overall, this product would be amazing if the app were faster and didn't crash all the time, and if calls made through the app were more reliable.

Pros

It's cheap. This provided a cost saving solution to our communications needs. It also allows us to assign phone numbers to employees' personal cell phones without using their personal data or phone usage. It can be used with or without landlines. Phone numbers and ring plans are easy to set up, and multiple phones can be rung at the same number.

Cons

The app is slow and takes a long time to switch screens and load data. It crashes often, and nearly always experiences some type of error that requires me to wait for the app to respond or close the app. The crashes don't affect phone calls, but seem to only affect my ability to access data such as recent calls, contacts, etc. Even when it crashes, I still receive calls. Sometimes calls made or received through the app cut out like there is bad cell service, even when I'm connected to reliable, high speed wi-fi (50mbps). Because of this, I've chosen to switch my ring plan to have calls forwarded to my cell phone number, rather than receiving them on my cell phone through the Jive app. I have unlimited minutes, so it's not an issue. I only have to open the app to make an outgoing call, and only when I need the company number to appear on the recipient's caller ID rather than my personal number.

Reasons for switching to GoTo Connect

We switched for the cost savings and additional functionality such as ring plans that we can edit ourselves any time without having to contact the phone company or IT department.

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