Jive Voice Software

We found this system when we were looking for a new phone vendor last year. We like the phones we get through them, and they are very constructive and helpful when we're trying to solve issues (like adding new clients and new phone trees). They work to make sure our IT person understands what's available so he can administer most of it for us. When the power is out or something happens and we need to switch trees they do it for us on the fly (usually 2-5 minutes).

Pros

This is SO easy to setup and administer. We can build different phone trees for different clients or different needs and implement those as we need to. Customer Service is very nice and quick--they fix most things on the fly.

Cons

We can't set up different ring tones for different companies, but so far that's been the primary "con." The system is easy to use and Customer Service is great.

Pros

The CS is out of this world. Voice quality is the best I've ever heard. Always making improvements to the product.

Cons

Video conferencing is going to be much better than it's ever been with Jive and GoToMeeting, I'm excited for that.

Excellent choice for those looking to do inbound and outbound with a great price!

Pros

Excellent pricing: Their pricing is one of the most competitive in the market.
Easy navigation: Their dashboard and system are easy to use.
Flexible set up: They are very flexible and reachable.

Cons

They don't have an external desktop app.
Call recording is not within their system, you have to set up Amazon S3 for it.

Pros

Very helpful support and friendly. Easy to use and deploy in the network.The follow me function is helpful as it can forward your calls to your mobile.

Cons

Some features of the software needs to be updated as they are very limited. Setting up dial plan can be confusing to setup at first.

Pros

The Jive team's customer service is fantastic - their people are not only willing to help, but they do so patiently and then ask how ELSE they can help.
Their app integration works well.
Their prices are very reasonable.

Cons

Having trouble getting the VOIP calls to be clear through our wireless system because we have a Comcast router. I'm not sure if other services would have this issue with Comcast as well...
Their desktop app "Jitsi" is very glitchy - answering calls can be hit or miss, depending on if you have the right browser open.

Not worth the risk to using Jive

Pros

Good technology when it works. Better make sure internet and electrical is perfect. Offer a lot as long as it works.....

Cons

Support is 50/50. Had a total down situation. Took hours to get help. Dropped from phone system and phone rang and rang. Never answered

Pros

Having ONE application to interact with all employees AND customers. Video calling is without a doubt the best way to answer questions from customers when it comes to the visual aspect of construction. It allows us to assess the situation twice as fast and it puts our customers at ease. We use this application strictly for non intake customers. I cannot tell you how nice it is to not give out our personal cell phones or have them get tied up or put on hold in our old multi line phone.

Cons

Sometimes the call quality cuts out, which can be frustrating during service calls. Customer service can be a bit of a hassle as well.

The people at Jive from sales to tech to support are all fantastic.

Pros

Jive provided a cloud-based phone solution that allows us to convert voicemails to emails and send them directly to our work order system.

Cons

I wish it came with an email component of its own. It was the one feature we were hoping to find but the companies that offered it were outside of our budget.

Pros

Rich dial plan editor
Capable of main line, toll free, and direct dial all simultaneously

Cons

Some of my users find it more difficult to transfer calls to other extensions since they can't pick up the user on hold from another extension.

Love the Soft Phones (PC Phone w/bluetooth headset) feature. Love voicemail to email also. So many great features. Highly recommend.

Pros

This product is feature-riched and easy to use. I compared it to several cloud-based companies/products and it was the best of what I reviewed.

Cons

None that I could see. With any cloud-based solution, a backup (internet) connection should be implemented which could make the solution a little costly.

Before I switched to Jive, I was using another phone system. I loved them, but they weren't providing customer support. Customer support is a big thing for me. And, I think switching to Jive was the best thing I ever did for my company. I never want to leave Jive. One of their sales representatives Todd Stay made me want the phone system by convincing, but it was my type of convincing. And, then I got to work with this person named Karen Tribett who onboarded me, and she helped me so my onboarding. Then the best part is, I have the best support team here for me 24/7. The only thing about the support team is that I would have them fix more issues, and not have to wait for the dev team to fix the issues. That's it. Thank you for reading!

Pros

Customer support, simplicity of use, people to help you onboard, and most features out of any phone system for the best price.

Cons

The only thing that I saw is that I had to wait a long time for an issue to be fixed, and I can only fax 5-10 pages at a time.

Pros

Patient customer service. Stay with you until problem is solved. Staff is very well educated and knows how to solve problems.

Cons

None. I have not had any bad experiences. Anytime I have had an issue, customer service has stayed on the line until issue resolved.

Pros

Great customer support beginning with sales to the project manager to technical support and customer service. Very pleased!

Cons

The monthly phone number fee. There's really not much else to dislike. We haven't had any issues with the phone system.

Pros

Very user friendly. Never have any issues with service. Customer service is always friendly and very helpful

Cons

At times, long hold times when calling customer service. There really is not any other cons to list.

Pros

We have used Jive for at least 4 years now, and are quite happy. I LOVE how we can just take a phone, plug it into the internet, and no matter where we are, we have an office. This is particularly valuable as we continue our growth, so we move into larger offices frequently, including opening an office in Puerto Rico. Their customer service is as good as it gets, always prompt and easy fixes. And the sound quality is unbelievable, its like they are in the room with you! I have recommended Jive many times.

Cons

Only bad thing is every few months we have to unplug and replug in a phone to reboot it. And if internet goes down, so does the phone.

Jive Communications is a pleasure to work with. In the many months we used the unified voice, video, web conferencing, and mobility solutions. Jive Communications provided our enterprise with HIGH quality service coupled with SUPERB customer service. The customer service and account management personnel were exceptionally supportive, and always sought to ensure we had the highest quality service, while ensuring our issues were solved completely. When we need their service again we will repeat. CEO/Owner TJH

Pros

The people are caring, honest and helpful - very much the kind of people that I like to do business with.

Cons

DON'T CHANGE ! Keep everything the same - this is a winning product.

Pros

Portal was user friendly. Great customer service - never had to wait long to receive a response. Always answered questions

Cons

Little to nothing to dislike. Audio quality was rarely staticky - System went down one, but never happened again after that

We have been using Jive for a year now. We wanted a solution that would integrate with our CRM. Our previous VOIP solution was unable to do so. On top of this capability, Jive costs us about $/line less. Voice quality is excellent, if I am out of the office the line rings through to my cell, and as far as the caller is concerned, I am in my office. I was able to port my lines from the previous company without a hassle. Set up was easy, and support has been excellent. If there is one drawback it is the fax system. It is a bit clunky to use. However, as we do not send many faxes it has not been a big issue.

Pros

Excellent sound quality
Easy to port existing numbers
Excellent support
Integrates with Redtail CRM
Graphic oriented call routing
Click to dial
Unified communications

Cons

Fax system is not very user friendly
Jive desktop still in Beta

Advice to Others

You owe it to yourself to try out this VOIP provider It is very business friendly. While it may not be as polished as some of the more.... seasoned offerings, it has a wonderful call routing set up interface. Voice quality is excellent, and their support center is very responsive.

Jive was great to work with. Their staff was friendly and helpful.

Pros

quick to help set us up.

Cons

Nothing. We were not able to start service due to previous contractual obligations.

I have used Jive's VoIP system to run a Customer Service business for two years. Their online system is pretty simple to set up. Their support people were very helpful when I have had questions. Jive's fees are reasonable and affordable for a small start up business.

Pros

Efficient. Ease of setup. Ability to get calls while away from my office. Recordings of voicemail sent to an email account.

Cons

Some parts of setup were not intuitive.