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Jive Voice software

520 reviews(4.5/5)
520 reviews(4.5/5)

Jive Communications delivers a cloud-based unified communication solution to organizations of all sizes across the U.S. Jive Voice includes integrated products for business VoIP, video conferencing and contact center which are all cloud-based that can be accessed using web browsers on the internet enabled device or by installing a desktop application on Mac and Windows devices.

Within their integrated suite, Jive Voice offers a PBX call routing system, automatic call distribution, broadband internet, call recording, conference calling, internet fax, mobility, and softphone. Their products are suitable for a broad range of organizations, from small businesses to enterprise, K12 to higher education institutes, government and hospitals.

Jive Voice is a cloud-based phone system which offers both local and long-distance calling. Users can fully customize their calling schedules and control different aspect of calling from a single portal. Jive Video provides cloud-based video conferencing capabilities allowing users to connect with their clients and co-workers face to face. Jive Contact Center is a reporting and analytics solution which helps to track agents productivity, generate real-time business reports and track call summary, among others.

Users can also connect with their clients on the go by downloading and installing Jive Mobile app available for Android and iOS smartphones.

Supported Operating System(s):
Mac OS , Web browser (OS agnostic)

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520 Reviews of Jive Voice

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  • Chris from Turn2Partners

    Specialty: Professional Services

    Number of employees: 2-10 employees

    September 2018

    Jive is a large organization - for better and for worse

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Gotta love the branding.

    Pros

    Jive is able to boast more servers and server support than any of their competitors, and that is highly valuable. Their pricing is also extremely straightforward, which was awesome as we comparison-shopped. Jive even sent us a new VoIP-specific router at no cost!

    Cons

    It seemed like the various division of Jive were rather disconnected, and in my opinion we suffered for not having one dedicated account representative who could check up on us and walk us through the technical steps of getting set up. The initial roll-out felt intimidating.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source

  • DEN from Taxido LLC

    Number of employees: 2-10 employees

    September 2018

    Very poor service of their support team

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    I cannot think even about one thing that I liked​.

    Cons

    Very complicated system, you will have to buy 3rd-party services to take advantage of the features that they advertise (for example phone recordings). They do not integrate with most major applications. We wanted to cancel our account but they still charged us even before the free trial period ended. Support team promised a free trial, and then said that team could not promise such things. I don't know what they could and what they couldn't, team did promise and that is all I know. Unethical and unprofessional approach to potential customers. Would never use them again. Waste of time while the software is not worth the money they charge.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Verified Reviewer

    Number of employees: 2-10 employees

    September 2018

    Excellent phone service

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    We will be getting rid of our office space soon and working fully remote because of this software.

    Pros

    This has allowed us to work remotely and still have access to any calls that come in. I have a phone at my desk and can also use the app on my cell phone when I'm away.

    Cons

    Occasionally the app won't ring when a call comes in. Usually this is solved by reinstalling the app though.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

  • Rich from Batts Business Technology

    Number of employees: 2-10 employees

    September 2018

    I love Jive Voice

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Ease of setup and ability to make changes without extensive knowledge of phone systems. Can make changes on the fly. One price gave me all the features, there are no charges for "extras" and support is totally free.

    Cons

    Haven't found any problems that would make me not like it.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

  • Leigh from Gateway Oral Health Center

    Number of employees: 2-10 employees

    September 2018

    Great service - exceptional support

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Support team has been excellent. Willing to take the time to teach me new things to enhance my experience.

    Cons

    I haven't found anything that I really dislike.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Verified Reviewer

    Number of employees: 2-10 employees

    September 2018

    Start up was not as easy as expected

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    We are still ironing out the problems. The Jive router we purchased does not work with our ISP router. Phone reception is spotty. Need training on how to set up system.

    Pros

    Price, customer service was excellent. Simple.

    Cons

    Not great to have remote support, would be better to have local onsite support.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

  • Drew from Fox Pest Control

    Number of employees: 201-500 employees

    August 2018

    Great overall quality and reliability.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    It has been a good experience because of the flexibility we get with dial plans and things.

    Pros

    It is easy to use and troubleshoot when things go wrong.

    Cons

    Sometimes we encounter problems with servers, or something, and voicemails come to us in unusable formats.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

  • Hyrum from Financial Planning Office

    Number of employees: 2-10 employees

    August 2018

    Jive Review

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    For the most part is has been good, it has been nice to be able to use our cell phones, desk phones, and soft phones. It makes it really easy to be able to business from anywhere which is exactly what we were looking for. It's also great to have transparency in pricing, where we don't get charged extra for using our cell phones. This is key as we may not always be in the office, but it is great to be able to be available from anywhere.

    Pros

    Flexibility - our office is not one location, we have many offices and it now makes it easy to work anywhere with Jive.

    Cons

    I don't like how you have to change the plans through dial plan. Previously we used RingCentral and if we needed to change the call forwarding, their system was very easy to do that. It could all be done through the schedules, which makes more sense in routing, rather than having to go through the dial plan. I feel like it's a bit more complicated.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Verified Reviewer

    Number of employees: 51-200 employees

    August 2018

    Middle of the Road VoIP

    Ease-of-use
    Functionality
    Quality
    Support
    N/A

    It worked pretty well and for a decent price. We definitely would use it, but I feel like there might be better options out there. That being said, there were worse ones that we tried as well.

    Pros

    I liked that it integrated pretty well with some of our other tools through our computer and desk phone. The desk phone situation worked really well. Transferring was also quite easy and you could talk to the person you were transferring to before deciding to merge or transfer them.

    Cons

    The app was buggy on and off and it was difficult to get more than one line on an app or desktop. For the longest time, it would only work through the desk phone. Recently there has been a software upgrade that might make it possible to see and answer more than one line, however, we switched VoIPs so I can't say how successful that particular feature is.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Verified Reviewer

    Number of employees: 2-10 employees

    August 2018

    Happy with service, but could easily be even better

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    As with any VOIP, lots of customizing is possible.

    Pros

    Setup had plenty of customization ability and is very user friendly. Never had a downtime issue.

    Cons

    We switched to enable couch to call from the web as well as tight integration with Redtail CRM (our CRM software). Click to call mostly works though it looks out fairly often. Redtail integration works great when it works, though it rarely works.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

  • Amber from Fox Pest Control

    Number of employees: 201-500 employees

    August 2018

    Great Software in the Making

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    It's been great. The company seems to be on top of things and they're definitely innovating and taking all the right steps to become one of the leading (well, they already are) communications services available!

    Pros

    Very user-friendly and easy to navigate. Calls are clear (as long as you have enough bandwidth to ensure the packets are getting to their destination properly) and it has various options for being able to log in and use your ext/line (ie. web, mobile, VOIP). Customer service is very good. That's honestly one of the reasons I rated it so high. If there's ever an issue their support staff is knowledgeable and pleasant to work with. I've never had to wait more than 3-5 minutes for my call to be answered. If the issue is out of their experience, they move it up to another tier until it gets resolved. They follow up until everything is completely taken care of.

    Cons

    The mobile app is still finicky at times. Quality has improved a lot over the past several months (and years) and it cuts out the call randomly, but it's not near as bad as it was. Jive also doesn't have a super comprehensive reporting system. Don't get me wrong, it has good reports that are easy to view, but we are needing some more details for our call-tracking and it's difficult to decipher and re-build what reports we have access to in order to get what we need. We have to ask for a separately-emailed list from one our contacts which I feel could get annoying for the agent to have to continue to do that each time we need one. Not very basic issues, but still some things I would like to see. They continue to improve though and take your feedback seriously so I can see them improving some of these functions in the near future.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Verified Reviewer

    Number of employees: 2-10 employees

    August 2018

    A new adventure in VOIP

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    We have not had any down time issues. Service from Jive personal has been excellent. So far we are very pleased with the service.

    Pros

    That it was easily adapted to my needs. I am not a very savy computer person, so Jive made it easy to alter the system to better work for me.

    Cons

    Noting negative to report. The install went just fine with no issues.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

  • Lindsey from Drake Law, PLLC

    Number of employees: 1 employee

    August 2018

    New customer

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    My sales representative was difficult to reach after the initial phone call for followup service, but we finally connected and he met my need for a desk phone.

    Pros

    The value is fantastic and I'm very happy with the level of sophistication when my callers connect. I love the dial plan feature and the auto answer features. The app is easy to use on the phone.

    Cons

    I have had some connection challenges where the app freezes on my phone and drops the call. Seems my bluetooth and the app have conflicts and I can't walk around or drive while I'm on the phone or I risk losing the call.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

  • Shane from Farmers

    Number of employees: 1 employee

    August 2018

    My Review

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    I like it just has some technical issues like everything

    Pros

    Easy of setting up auto attendant and dial plan

    Cons

    Soft phone issues keeps logging out, then I miss calls

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

  • Stacy from Telecom/Technology Consultant

    Number of employees: 2-10 employees

    August 2018

    Jive is a great choice for small businesses

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Value for Money

    We can recieve business calls when we are out of the office with the mobile app.

    Pros

    Easy to set up and easy to make changes.

    Cons

    A little confusing to learn initially. And there are so many different websites. It would be nice if everything were in one place.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

  • Rachael from Lee University

    Number of employees: 501-1,000 employees

    August 2018

    Jive Review

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Overall, we have been very pleased with Jive. I have had very few problems and found the system and customer service to be very helpful.

    Pros

    I love the usability of the software and how the interface is easily accessible. It makes quick changes much easier and allows us to have access to our account.

    Cons

    I wish that there was an option in the dial plan to have a split call that allows for whoever answers to be the one it goes to. So that when someone is trying to get in contact with someone it rings multiple lines simultaneously and whoever picks up first is the one it goes to. This would be very helpful to us and our dial plans.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

  • Brenda from Eve Technologies Corp.

    Number of employees: 2-10 employees

    August 2018

    Service

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    It is pretty straight forward and we get all the services we need and everything is available remotely. Customer service is superior!

    Pros

    The phone is easy to use. I can send faxes by email, retrieve messages and forward calls remotely.

    Cons

    no manual, and ease of use is from calling 611-
    Wish emailing faxes was a little simpler, meaning no account number needed in the subject line.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

  • Matthew from First Presbyterian Church in Manitowoc, WI

    Number of employees: 2-10 employees

    August 2018

    JIVE a Non-profits friend

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Very helpful overall. We have a multi-site location but minimal staff and we like keep original phone numbers that people have known for years but centralizing them to one phone. Ease of use for cell phone app allows us to always be "in" the office.

    Pros

    JIVE is able to customized to our needs to allow us to most with out a lot of expense

    Cons

    The web portal can be a little tricky to navigate. They update items that make it harder to find when I return

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

  • Cary from Castleberry Services Inc

    Number of employees: 2-10 employees

    August 2018

    Jive is toos

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Overall, they are a good company to work with. If I was to compare them to other VoIP host, they are the best but is that good enough. Customers are extremely demanding and being the best of a subpar service industry is not tolerated. They should support their partners almore when it comes to failures on their part. Be proactive in testing and implementation, not reactive.

    Pros

    Jive has made the implementation of their services very smooth. The phone Retal is extremely user friendly for both the customer and the partner.

    Cons

    Jive has dropped the ball on intergrating with non-VoIP compatible systems such as access controls. They have made improvements with this but it’s still a point of frustration. Jive also commits to supporting older VoIP equipment but in the end are unable to do so on some models. I would suggest they thoroughly test before committing to supporting it.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

  • Roland from Go Maps, Inc.

    Number of employees: 11-50 employees

    August 2018

    Jive App Issues

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Spoke with Tech Support and they advised it's an issue they are working on. I would think this would be something that has already been tested for consistency and if it continues, we may need to find another vendor. We spend alot of money for marketing campaigns and can't rely on the Jive App to allow our employee's to receive calls only when the Jive App decides to work or not.

    Pros

    We are a mobile app company and all of our consumers either download our app from the app store or call our marketing numbers. I liked how we don't need a VOIP phone system or landline to use the Jive function for incoming consumer calls.

    Cons

    The Jive App has been inconsistent for our employee's to where we have to constantly test our marketing numbers to see if they ring through the Jive App on a daily basis. Many times only a few in our group will receive a call through the Jive App and some do not. We are constantly loggin in/out or reseting the Jive App to be able to receive incoming marketing calls.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
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