Jive Communications delivers a cloud-based unified communication solution to organizations of all sizes across the U.S. Jive Voice includes integrated products for business VoIP, video conferencing and contact center which are all cloud-based that can be accessed using web browsers on the internet enabled device or by installing a desktop application on Mac and Windows devices.

Within their integrated suite, Jive Voice offers a PBX call routing system, automatic call distribution, broadband internet, call recording, conference calling, internet fax, mobility, and softphone. Their products are suitable for a broad range of organizations, from small businesses to enterprise, K12 to higher education institutes, government and hospitals.

Jive Voice is a cloud-based phone system which offers both local and long-distance calling. Users can fully customize their calling schedules and control different aspect of calling from a single portal. Jive Video provides cloud-based video conferencing capabilities allowing users to connect with their clients and co-workers face to face. Jive Contact Center is a reporting and analytics solution which helps to track agents productivity, generate real-time business reports and track call summary, among others.

Users can also connect with their clients on the go by downloading and installing Jive Mobile app available for Android and iOS smartphones.

Dashboard
Dashboard

Dashboard

Phone tree

Phone tree

Supported Operating System(s):

Mac OS, Web browser (OS agnostic)



535 Reviews of Jive Voice

Overall rating

4.5 / 5 stars

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Showing 1 - 20 of 535 reviews

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Jorge from UHTD, LLC

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

November 2018

JIVE REVIEW

GREAT WITH NO COMPLAINTS SO FAR.

Pros

WE HAVE JIVE IN OUR TWO OFFICE'S CURRENTLY AND WE HAVE HAD IT FOR A LITTLE OVER SIX MONTHS NOW AND IT WORKS GREAT FOR US. I CAN TRANSFER CALLS BETWEEN OFFICES IN DIFFERENT CITIES!!!!!! JIVE HAS A TON OF FEATURES THAT WILL LEAVE YOU IMPRESSED JUST LIKE IT LEFT ME!

Cons

IT USES A LOT OF YOUR INTERNET BANDWIDTH IF YOU HAVE A LOT OF PHONES BUT YOU SHOULD STILL BE GOOD.

Review Source: Capterra

Marwan from Verde International

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

November 2018

The Jive Sales Process

Pros

Working with (Tony P.) the sales guy we reached when contacting Jive the very first time was the best thing that could have happened to us. He was knowledgable and at the same time not too pushy to get the sale on the very first call. What I also really appreciated is that when he didn't know something, he didn't just throw out an answer. He admitted he would need to check and get back to us.

Cons

No qualms with it. When we aren't sure how to do configure something, we call, we get assistance quickly and it does what it is suppose to do - it just works!

Review Source: Capterra

Cody from LogMeIn

Number of employees:  1,001-5,000 employees

Ease-of-use

Value for money

Customer support

Functionality

November 2018

Reduced my stress level

Pros

I love how easy Jive is to use. If I need to make changes to my call flow, auto attendant, add/remove users I can within a matter of minutes versus sending tens of minutes on the phone with the other guys.

Cons

I love Jive, however, I wish that you could filter by extensions in the devices tab.

Review Source: Capterra

Omarie from K08 Sounds

Industry:  Healthcare

Number of employees:  11-50 employees

Ease-of-use

Functionality

October 2018

Great for Telecommunications

Pros

I telecommute part-time and work in the office part-time. Jive has made this process so much easier to forward phones, use my cell phone for calls, set time away, etc. Highly recommend!

Cons

Only problem is I have to use a separate service for faxing. Still learning all the cool new features available!

Review Source

Nickia from John Ed's Cafe & Catering

Industry:  Healthcare

Number of employees:  2-10 employees

Ease-of-use

Value for money

Functionality

October 2018

One happy customer

Pros

The equipment and service is great. The dashboard is user friendly. Customer service was very prompt and helpful with the setup.

Cons

Troubleshooting and setting up the plan and phones was a bit troublesome. Definitely not a system for my 72 yr old computer challenged co-worker.

Review Source
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Verified Reviewer

Number of employees:  51-200 employees

Ease-of-use

Value for money

Customer support

Functionality

October 2018

Basic VoIP needs are covered by this - but not much more

Pros

One stop shop for basic VoIP needs
Integrations are pretty robust
Pretty fast

Cons

Pretty basic compared to other VoIP services
Support can be difficult to reach
Clocking issues

Review Source: Capterra

Kris from Spa Tech Institute

Industry:  Education

Number of employees:  51-200 employees

Ease-of-use

Value for money

Customer support

Functionality

October 2018

Jive Communications positive experience

Pros

Jive did a great job of incentivizing making the change to VoIP with a great deal on the equipment needed to get started. They managed the set up process well and the customer support was excellent. Love the Management panel for building out answering queues, ring groups and auto attendants.

Cons

The Fax interface is not robust and is prone to crashing and needing to power cycle. We have had some marginal problems with quality from time to time and we did need to change our Router to a more expensive router to handle the phones. That was not clear from the beginning.

Review Source

Dustin from Pep Funding

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

October 2018

Good when it works, but constant updates causes a lot of bugs..

Used the service for years and most of the time it worked great but was a huge hassle when it didn't work.

Pros

The phone system was very easy to setup and full of features

Cons

constant updates to their system which caused performance issues and left the tech support team often shrugging their shoulders until the development team had a fix..

Review Source: Capterra

Ian from SmartFiber

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

October 2018

Decent Voip Provider. Limited outages

Pros

Jive definitely has a good set of features built into the system, but most VOIP providers do. Limited outages compared to Verizon's product.

Cons

It is a bit overpriced compared to the other service providers.

Review Source: Capterra

Ann from Michael MacDonald Financial

Number of employees:  2-10 employees

Ease-of-use

Functionality

October 2018

Jie Hosted VOIP

The overall experience has been positive and would recommend their product to other organizations.

Pros

The software is a valued component of our business as it works well and performs better than expected. We use it many times during the course of the week.

Cons

There truly is not any cons other than if we do need to speak to customer service they give you an incident # then place you on hold until an actual person can assist you. That at times is a bit time consuming.

Review Source: Capterra

Terry from Telesystems West

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

October 2018

Amazing interface

We use both Jive Sip trunks on a Panasonic Communication Server and remote handsets with Jive. It is fully integrated and works great. Very flexible and full of features. Tech support is fantastic and follows up after the fact to make sure all is well.

Pros

Ease of use. Dial plans that give you full control of callers even in the event of losing your internet connection. No hidden costs and quick turn around time when adding new sets.

Cons

I can't think of anything off hand. You would have to dig to find something as it is well thought out.

Review Source: Capterra
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Verified Reviewer

Number of employees:  1,001-5,000 employees

Ease-of-use

Functionality

October 2018

Jive voice

Pros

I like how user-friendly it is. Also like how I don't need to have a hard phone. Also it has a SMS feature.

Cons

When I am connect to wifi my calls tend to drop. Other than that everything works great.

Review Source: Capterra

Scott from CompuNet, Inc

Number of employees:  51-200 employees

Ease-of-use

Value for money

Customer support

Functionality

October 2018

Good VoIP provider for SMB

Overall, the software and phone system is a good VoIP solution. The cost and features are similar to the competition. Phone costs are definitely a win with Jive.

Pros

Customer Support, visibility in to the usage via the dashboard, and PBX Administration.

Cons

The configuration is clunky at times. There are certain features available on the handsets that cannot be controlled through the software. There are several work arounds for features. Best to call in to support for those.

Review Source: Capterra

Chad from New Life Assembly of God

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

September 2018

Great option for VOIP!

This software has made it much easier to manage our communications. Their customer support is fantastic. Quick response, courteous interaction.

Pros

Jive makes it very easy to set up a multiple extension phone system with high quality sound.

Cons

The app for smartphones tends to drop calls and sign out on occasion.

Review Source: Capterra
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Verified Reviewer

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

September 2018

Review

No complaints, good service

Pros

Works well, minimal issues. Would recommend to a friend

Cons

I have no complaints about the system or software.

Review Source: Capterra

Nikki from Free agent

Industry:  Professional Services

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

September 2018

Always improving and innovative

Make sure you have enough bandwidth and you are good to go!

Pros

This system has IVR voice recognition, call monitoring, recording, logging and routing. There is also a neat employee directory feature. User friendly easy to navigate and the support staff can usually answer all questions or resolve issues quickly.

Cons

The mobile app version is not as up to par as it can be but is a work in progress. The reporting system needs work, the reports are not as detailed as one would like but simple and clean.

Review Source

Chris from Turn2Partners

Industry:  Professional Services

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

September 2018

Jive is a large organization - for better and for worse

Gotta love the branding.

Pros

Jive is able to boast more servers and server support than any of their competitors, and that is highly valuable. Their pricing is also extremely straightforward, which was awesome as we comparison-shopped. Jive even sent us a new VoIP-specific router at no cost!

Cons

It seemed like the various division of Jive were rather disconnected, and in my opinion we suffered for not having one dedicated account representative who could check up on us and walk us through the technical steps of getting set up. The initial roll-out felt intimidating.

Review Source

DEN from Taxido LLC

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

September 2018

Very poor service of their support team

Pros

I cannot think even about one thing that I liked​.

Cons

Very complicated system, you will have to buy 3rd-party services to take advantage of the features that they advertise (for example phone recordings). They do not integrate with most major applications. We wanted to cancel our account but they still charged us even before the free trial period ended. Support team promised a free trial, and then said that team could not promise such things. I don't know what they could and what they couldn't, team did promise and that is all I know. Unethical and unprofessional approach to potential customers. Would never use them again. Waste of time while the software is not worth the money they charge.

Review Source: Capterra
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Verified Reviewer

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

September 2018

Excellent phone service

We will be getting rid of our office space soon and working fully remote because of this software.

Pros

This has allowed us to work remotely and still have access to any calls that come in. I have a phone at my desk and can also use the app on my cell phone when I'm away.

Cons

Occasionally the app won't ring when a call comes in. Usually this is solved by reinstalling the app though.

Review Source: Capterra

Rich from Batts Business Technology

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

September 2018

I love Jive Voice

Pros

Ease of setup and ability to make changes without extensive knowledge of phone systems. Can make changes on the fly. One price gave me all the features, there are no charges for "extras" and support is totally free.

Cons

Haven't found any problems that would make me not like it.

Review Source: Capterra

Displaying 1 - 20 of 535 reviews