Jive Communications delivers a cloud-based unified communication solution to organizations of all sizes across the U.S. Jive Voice includes integrated products for business VoIP, video conferencing and contact center which are all cloud-based that can be accessed using web browsers on the internet enabled device or by installing a desktop application on Mac and Windows devices.

Within their integrated suite, Jive Voice offers a PBX call routing system, automatic call distribution, broadband internet, call recording, conference calling, internet fax, mobility, and softphone. Their products are suitable for a broad range of organizations, from small businesses to enterprise, K12 to higher education institutes, government and hospitals.

Jive Voice is a cloud-based phone system which offers both local and long-distance calling. Users can fully customize their calling schedules and control different aspect of calling from a single portal. Jive Video provides cloud-based video conferencing capabilities allowing users to connect with their clients and co-workers face to face. Jive Contact Center is a reporting and analytics solution which helps to track agents productivity, generate real-time business reports and track call summary, among others.

Users can also connect with their clients on the go by downloading and installing Jive Mobile app available for Android and iOS smartphones.



566 Reviews of Jive Voice

Overall rating

4.61 / 5 stars

Filters:

Showing 1 - 20 of 566 reviews

January 2019

Denisse from Alida's Custom Cleaning

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

4 of 5

January 2019

Great for a 1st Mobile Voice Option

On an era where everything is on the go Jive is a great VOIP solution where you can use the phone thru a series of devices: computes, mobile devices and an actual brick and mortar phone at the office. So far soo good to stay mobile.

Pros

Quick Set Up
Great Customer Support
Free 2 Month Trial
Affordable

Cons

Does Not Work Well On Data - Works Best on Wifi
Interface A Bit Outdated
Number Porting Can Take up to 3 Weeks!
Slight Delays - Most Likely Due To Data Issues (So Not Good If You're On The Good & Have Only Data Access)

January 2019

Anonymous

Verified Reviewer

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

January 2019

Jive your way into better communication

Pros

This software has significantly improved our phone system! We are able to have multiple users, text with customers, and turn off call forwarding for employees during days off. We tried numerous other services and this one is has been wonderful! Customer service is on top of any questions we had. They helped make the transition from another business to Jive very smooth! I would highly recommend Jive!

Cons

I honestly do not have a con to list. This software has served all of our needs.

January 2019

Christopher from Sinclair Group

Company Size: 1,001-5,000 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

4 of 5

Functionality

4 of 5

January 2019

Great for communication

Great overall company that makes very cool software. I like the idea of making my global company a bit smaller.

Pros

The ability to contact co-workers from around the world with great organization and in a bunch of different ways.

Cons

Almost makes it to where you can be tracked down by anyone, but that's okay.

January 2019

Edward from Medina Consulting, LLC

Company Size: 11-50 employees

Review Source


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

3 of 5

Functionality

5 of 5

January 2019

Jive Voice

Overall love the product.

Pros

We love the features and functionality. as well as the ease of use. We were able to quickly setup and get our system rolling

Cons

The only Con is the customer support. I had an instance where our phones were down 4 days, and I was passed from one tech to another over the 4 day period with over 20 phone calls to get the issue resolved.

December 2018

Anonymous

Verified Reviewer

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Functionality

3 of 5

December 2018

Its not that bad - Could be better

Its ok

Pros

Its pretty easy to use. We use it daily for work and its pretty self-explanitory

Cons

For some reason calls drop, sometimes the person on the other line cannot hear us. We have a main line and a personal extension. I wish Jive would let us know which line is ringing.

December 2018

Anonymous

Verified Reviewer

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

December 2018

Get Jive For Your Office!

Excellent! The software was easy to setup and I have had no problems in the year we have been using their services.

Pros

The software was incredibly easy to understand and provided an amazing cost savings for my office!

Cons

Nothing! The software is very user friendly.

December 2018

Kody from Wisdom Teeth Guys

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

December 2018

Jive has a great phone software

I love Jive Voice

Pros

Jive is affordable and provides everything you need for a call center, regardless of your size.

Cons

The user interface can be a little difficult. They use weird terms so I've had to ask them on multiple occasions what certain things mean

December 2018

Anonymous

Verified Reviewer

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

1 of 5

Value for money

1 of 5

Customer support

1 of 5

Functionality

4 of 5

December 2018

Wow, can I get a root canal instead, please?

The service is worse than non-existent, it was actively bad in so many ways. From just not calling back to incompetent techs (twice, including the entire reason the tech couldn't change the settings, I actually figured it out and explained it to the tech) to just inferior code, Jive has it all! Here's the kicker; you cannot store ANY voice data until you go and activate (and configure, with zero support) an Amazon SAS account (don't quote me on the acct type) which is completely outside the realm of 'consumer' product. I've gotten my pound of flesh for the loss to my income, I've personally been responsible for at least 3 businesses staying FAR away from Jive. Come to think of it, the name fits! After exactly 23.5 hours of my time over 5 days on this (I kept track) I finally cut bait and got a Google Voice setup. You should to!

Pros

It had all the bells and whistles. Most importantly it had the ability to record all calls automatically-or so I thought.

Cons

Where do I start? If you're looking for a simple VoIP system, this will work! If you buy ONLY their phones, this will work! If you don't need to store any recordings (why else would you record, yes?) this works!

If you need to ANY of the above, run screaming from this app and this company.

Response from Jive Communications of Jive Communications, Inc

Replied December 2018

Certainly not the experience we hope to provide. Sending a direct message to gather additional info and make sure any open account details are resolved. Can you please provide your account name, reference ID, and best contact info. We'll have someone from our team make sure the account is resolved or closed out. Based on the review information sounds like you've switched providers.

December 2018

Phil from On-Board Services

Company Size: 501-1,000 employees

Review Source


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

December 2018

Perfect Flexible Office Voice and Text Solution

Pros

- The mobile app support is fantastic and super useful
- Online interface is effective and quick to respond

Cons

- There are no real cons aside from it's hard to leave work alone when you can access your work line via your cellphone with ease

November 2018

Anonymous

Verified Reviewer

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

5 of 5

November 2018

Excuse me stewardess, I speak Jive

Exactly what we needed for our phone systems.

Pros

Our experience with RC (big name competitor) was less then satisfactory. Jive's customer service and plans fit our budget and needs perfectly.

Cons

Small hiccups with sales, but we got over that, moved on and now our smaller business sounds like a big company.

November 2018

Kali from VitalSmarts

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

4 of 5

Functionality

4 of 5

November 2018

Jive Voice has revolutionized our client calls

Pros

Jive Voice is so easy and user-friendly. I am able to setup conference calls with people all over with little to no effort and the quality is almost always perfect.

Cons

The one negative I have experienced with Jive Voice is that the quality of your calls is somewhat dependent on the strength of your own network, and therefore can vary.

November 2018

Chris from Hansen Insurance

Company Size: 1 employee

Review Source: Capterra


Ease-of-use

1 of 5

Value for money

1 of 5

Customer support

1 of 5

Functionality

1 of 5

November 2018

Don't waste your time...

My experience with this company was probably the worst experience you could have with any company.

Pros

I didn't like a single thing about this company. The phones were delivered late, then the incorrect amount of phones, set up and assistance was non-existent. Out of the two dozen times I contacted them for help, the person on the other end of the line was of absolutely no assistance and was only interested in pimping out a high survey score. Every contact had a survey attached to it...no matter how small.

Cons

The support staff was, basically, useless. The fact that everything that could go wrong, did go wrong, meant that I was on my own. The staff was only interested in getting high scores on surveys that were sent to you after every single contact.

Response from Jive Communications of Jive Communications, Inc

Replied November 2018

Chris - We appreciate the feedback and are certainly disappointed that this has been the experience. I'd be interested in getting additional insight and identifying potential resolutions. Feel free to contact me directly to discuss further.

November 2018

Anonymous

Verified Reviewer

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4 of 5

Functionality

5 of 5

November 2018

For small business works great

Pros

I had Grasshopper and moved to Jive and have been happy. Customer service is very good

Cons

the fax mechanism is a little clunky having to have a special email address and code but that's no big deal and easy to overcome

November 2018

Anonymous

Verified Reviewer

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

4 of 5

Customer support

5 of 5

Functionality

4 of 5

November 2018

Multifunctional Communication Tool

Jive has been a positive experience and has enabled us to have multiple people respond to customer calls, use the conference line and access the software from a variety of devices.

Pros

I like that I can access Jive from my computer (using the app or the browser option) and from my phone. The phone tree options also work well for our company. Working with customers one-to-one or with conference lines is easy and the interface is simple and user-friendly.

Cons

The only thing I don't really like is the way the conference line works when you first join a call. If you join as the facilitator, it doesn't indicate if there is someone already on the line or not - it's just a silent entry to the line.

November 2018

david from dental elements

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

3 of 5

Customer support

3 of 5

Functionality

3 of 5

November 2018

jive review

Pros

that I can manage it in the cloud...nice and easy access.

Cons

I hate when the phones go offline...and they blame it on my router but are unable to fix the router.

November 2018

Bill from McCord Solutions

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

November 2018

Review from McCord Solutions

Very good. I would recommend Jive to anybody.

Pros

We've used Jive VoIP for almost 6 years now and the voice quality is very consistent. Also, customer service is very helpful whenever we need them.

Cons

When moving across different offices the quality drops somewhat. I wish there were a way Jive could better control that.

November 2018

Halee from Episcopal Diocese

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

4 of 5

Functionality

4 of 5

November 2018

Jive Phones

Pros

Jive VoIP software is fairly easy to use and manage.

Cons

Sometimes when voicemails are sent to email as audio files, they aren't easy to download or listen to.

November 2018

Krystyna from Zenus Global Health

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

November 2018

The best value for my needs!

Pros

I like the customer support. I'm not too familiar with all the functionality--I had it set up by your technicians and have not needed to even go into the system on my own much. It does everything that my small business requires at a very affordable price. I've saved over 60% over the last service I had.

Cons

The only thing I would like to see is the ability to record my greeting from a voice offered by Jive (not offered now).

November 2018

Russell from The Miller Family Companies

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

November 2018

Telecommunications Done Right, Even in the Worst of Situations

During the recent fires in Southern California, our offices were forced to evacuate for nearly a week. With the Jive service, we were able to continue to work from where-ever we were, even when evacuated as well from our own homes. We did not have to be concerned that we would lose that connection even if our offices were destroyed (fortunately not), as everything was controlled offsite by Jive. We have been with Jive for the last 6 years as they have grown, and we could not be happier.

Pros

The Integration with all of our devices (cell phones, desktop computers, web browsers, and of course desk telephones) for seamless usage in and out of the office, meaning we are never out of touch with our customers and each other.
Complete control of how calls are routed to meet our needs through a simple interface, one that makes it easy to understand how those calls will be routed.
Feature rich services without charges for things that go above and beyond what you would expect, such as the free in-house conference calling.

Cons

My only complaint is the inability to set a distinct ringtone for calls coming in from the Jive mobile apps so that I know when a call is coming from "my desk" or direct to my cell phone.

November 2018

Anonymous

Verified Reviewer

Company Size: 1,001-5,000 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

3 of 5

November 2018

Good Service for the Price

Jive is a good product at a fair price and has the sort of support you'd expect for a major VOIP provider. The feature set is not quite what you'd get from some of the other providers, but Jive's prices are significantly lower.

Pros

Jive is one of the most affordable of the major VOIP providers out there. While it isn't as fully featured as something like Ring Central, it is also much more affordable and what you get is excellent at what it does. Also, the customer support is first rate.

Cons

The Jive setup for building phone trees is somewhat convoluted and problematic. The software is all well put togheter, but the interface and feature set just isn't there in the same way some of the other providers are.