Jive PBX Software

Love the Soft Phones (PC Phone w/bluetooth headset) feature. Love voicemail to email also. So many great features. Highly recommend.

Pros

This product is feature-riched and easy to use. I compared it to several cloud-based companies/products and it was the best of what I reviewed.

Cons

None that I could see. With any cloud-based solution, a backup (internet) connection should be implemented which could make the solution a little costly.

Before I switched to Jive, I was using another phone system. I loved them, but they weren't providing customer support. Customer support is a big thing for me. And, I think switching to Jive was the best thing I ever did for my company. I never want to leave Jive. One of their sales representatives Todd Stay made me want the phone system by convincing, but it was my type of convincing. And, then I got to work with this person named Karen Tribett who onboarded me, and she helped me so my onboarding. Then the best part is, I have the best support team here for me 24/7. The only thing about the support team is that I would have them fix more issues, and not have to wait for the dev team to fix the issues. That's it. Thank you for reading!

Pros

Customer support, simplicity of use, people to help you onboard, and most features out of any phone system for the best price.

Cons

The only thing that I saw is that I had to wait a long time for an issue to be fixed, and I can only fax 5-10 pages at a time.

Pros

Patient customer service. Stay with you until problem is solved. Staff is very well educated and knows how to solve problems.

Cons

None. I have not had any bad experiences. Anytime I have had an issue, customer service has stayed on the line until issue resolved.

Pros

Great customer support beginning with sales to the project manager to technical support and customer service. Very pleased!

Cons

The monthly phone number fee. There's really not much else to dislike. We haven't had any issues with the phone system.

Pros

Very user friendly. Never have any issues with service. Customer service is always friendly and very helpful

Cons

At times, long hold times when calling customer service. There really is not any other cons to list.

Pros

We have used Jive for at least 4 years now, and are quite happy. I LOVE how we can just take a phone, plug it into the internet, and no matter where we are, we have an office. This is particularly valuable as we continue our growth, so we move into larger offices frequently, including opening an office in Puerto Rico. Their customer service is as good as it gets, always prompt and easy fixes. And the sound quality is unbelievable, its like they are in the room with you! I have recommended Jive many times.

Cons

Only bad thing is every few months we have to unplug and replug in a phone to reboot it. And if internet goes down, so does the phone.

Jive Communications is a pleasure to work with. In the many months we used the unified voice, video, web conferencing, and mobility solutions. Jive Communications provided our enterprise with HIGH quality service coupled with SUPERB customer service. The customer service and account management personnel were exceptionally supportive, and always sought to ensure we had the highest quality service, while ensuring our issues were solved completely. When we need their service again we will repeat. CEO/Owner TJH

Pros

The people are caring, honest and helpful - very much the kind of people that I like to do business with.

Cons

DON'T CHANGE ! Keep everything the same - this is a winning product.

Pros

Portal was user friendly. Great customer service - never had to wait long to receive a response. Always answered questions

Cons

Little to nothing to dislike. Audio quality was rarely staticky - System went down one, but never happened again after that

We have been using Jive for a year now. We wanted a solution that would integrate with our CRM. Our previous VOIP solution was unable to do so. On top of this capability, Jive costs us about $/line less. Voice quality is excellent, if I am out of the office the line rings through to my cell, and as far as the caller is concerned, I am in my office. I was able to port my lines from the previous company without a hassle. Set up was easy, and support has been excellent. If there is one drawback it is the fax system. It is a bit clunky to use. However, as we do not send many faxes it has not been a big issue.

Pros

Excellent sound quality
Easy to port existing numbers
Excellent support
Integrates with Redtail CRM
Graphic oriented call routing
Click to dial
Unified communications

Cons

Fax system is not very user friendly
Jive desktop still in Beta

Advice to Others

You owe it to yourself to try out this VOIP provider It is very business friendly. While it may not be as polished as some of the more.... seasoned offerings, it has a wonderful call routing set up interface. Voice quality is excellent, and their support center is very responsive.

Jive was great to work with. Their staff was friendly and helpful.

Pros

quick to help set us up.

Cons

Nothing. We were not able to start service due to previous contractual obligations.

I have used Jive's VoIP system to run a Customer Service business for two years. Their online system is pretty simple to set up. Their support people were very helpful when I have had questions. Jive's fees are reasonable and affordable for a small start up business.

Pros

Efficient. Ease of setup. Ability to get calls while away from my office. Recordings of voicemail sent to an email account.

Cons

Some parts of setup were not intuitive.

Wonderful display and capabilities, a wealth of information. Easy to navigate. Jive has been a very cost effective VOIP system for our office.

Cons

Would like to be able to see all incoming calls even if they do not leave a message. Would also like to see all incoming and outgoing faxes.

Our company has used Jive Communications' services for a couple of years now. Their online system is very user-friendly and they have a knowledgeable and helpful customer service department if and/or when assistance is needed. It has been a positive experience throughout and I personally would recommend others to use their service.

Jive Communications is very customer service focused. They show genuine care and concern when I contact them and they follow up, accordingly. The Associates are professional, polite and responsive. What I really like is that they welcome and embrace their customers' feedback.

They have made numerous enhancements to their system over the last few months, which I have found to be very helpful and beneficial and they continue to work on making additional enhancements.

GOOD VOIP SERVICE AND HAS A GOOD AMOUNT O BASIC FEATURES.

We have been using Jive for almost a year. We started with only one phone for our helpdesk. We needed a way to transfer a single phone number between people to cover weekend and holidays. We previously had to drive to the building and make a forwarding change on a desk phone. By switching to a web PBX we can just login and make any changes necessary. We are now using the service for our Speakerphones and mobile staff.

Pros

We can have a single phone number to serve several shifts, even if they aren't in the same geographic region.
We can use the smartphone app or forward the calls to one or more people, or all simultaneously.
Adding phones is nearly painless, most users don't need to any new wiring, and you don't need to hire a technician.

Cons

We have occasionally had call quality issues, but this is more a reflection on the internet provider than on Jive.
If you don't have an internet connection you can't make or receive a call, but again, this is an internet provider issue, not Jive.

Advice to Others

If you are looking for a way to manage mobile staff, and not break the bank, this is a great service.
If you want to replace 100 phones in a single building, and don't want to install a complicated system, this is a great service.

We've had a great experience so far with Jive PBX. We are a small independent agent insurance office, with no tech support. The sales rep provided a great cost saving opportunity, and made sure we understood the VOIP concept by providing an in-depth explanation of how the new phones and service work, made sure our Cisco routers and internet connections would be suitable for the Jive products and provided new phones at a great discount. The implementation team configured all the phones per our users before they arrived on site. And the technical support was on hand via cell phone and the web as we connected to the Jive system, helped us configure our internal call routers for best call quality, and turned on our phones. Customer and technical support are just a web chat away with the very little wait time.

Pros

Support, both customer service, and technical support are usually very quick to engage.

Cons

Jive app for cell phones. Doesn't seem to work.

I recently switched from Time Warner landline phone to Jive VOIP. The switch was fairly painless. We had to figure out some features and settings but Jive Tech Support was awesome and very patient.

Pros

I like the option to add more features and functions as the business grows.

Jive has been one of the easiest systems to work with. It's very simple and user friendly. Extremely convenient and it works!!!!

Pros

The fact that the system is user friendly and easy to operate

Advice to Others

Get it. It works.

We have had only a minor amount of issues compared to our previous telephone system. We left our old system very frustrated and disappointed with their service, from customer support to product usage. Our experience with Jive has been the complete opposite.

Pros

Customer support has always been very helpful and gets our issues resolved in a timely and friendly manner.

Cons

The only issue we see with this problem, which is not a big deal at all, is that certain technical aspects of its settings and features may be too complicated. This is easily resolved by asking the technical support department.