Jive Voice Software


 

Jive Communications delivers a cloud-based unified communication solution to organizations of all sizes across the U.S. Jive Voice includes integrated products for business VoIP, video conferencing and contact center which are all cloud-based that can be accessed using web browsers on the internet enabled device or by installing a desktop application on Mac and Windows devices.

Within their integrated suite, Jive Voice offers a PBX call routing system, automatic call distribution, broadband internet, call recording, conference calling, internet fax, mobility, and softphone. Their products are suitable for a broad range of organizations, from small businesses to enterprise, K12 to higher education institutes, government and hospitals.

Jive Voice is a cloud-based phone system which offers both local and long-distance calling. Users can fully customize their calling schedules and control different aspect of calling from a single portal. Jive Video provides cloud-based video conferencing capabilities allowing users to connect with their clients and co-workers face to face. Jive Contact Center is a reporting and analytics solution which helps to track agents productivity, generate real-time business reports and track call summary, among others.

Users can also connect with their clients on the go by downloading and installing Jive Mobile app available for Android and iOS smartphones.

 

Jive Voice - Dashboard
 
  • Jive Voice - Dashboard
    Dashboard
  • Jive Voice - Phone tree
    Phone tree
Supported Operating System(s):
Mac OS, Web browser (OS agnostic)

139 Reviews of Jive Voice

 

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Software Advice Reviews (129)
More Reviews (10)

Showing 1-20 of 129

Shirley from Complete Provider Resource
Specialty: Healthcare
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2018

May 2018

Easy to use VOIP flexible system

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

We found this system when we were looking for a new phone vendor last year. We like the phones we get through them, and they are very constructive and helpful when we're trying to solve issues (like adding new clients and new phone trees). They work to make sure our IT person understands what's available so he can administer most of it for us. When the power is out or something happens and we need to switch trees they do it for us on the fly (usually 2-5 minutes).

Pros

This is SO easy to setup and administer. We can build different phone trees for different clients or different needs and implement those as we need to. Customer Service is very nice and quick--they fix most things on the fly.

Cons

We can't set up different ring tones for different companies, but so far that's been the primary "con." The system is easy to use and Customer Service is great.

Review Source
 
 

Sterling from Financial Services
Specialty: Finance
Number of employees: 51-200 employees Employees number: 51-200 employees

May 2018

May 2018

Love Jive

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

The CS is out of this world. Voice quality is the best I've ever heard. Always making improvements to the product.

Cons

Video conferencing is going to be much better than it's ever been with Jive and GoToMeeting, I'm excited for that.

Review Source
 
 

Shahzad from Ideas Unlimited
Specialty: Contact Center
Number of employees: 51-200 employees Employees number: 51-200 employees

May 2018

May 2018

Jive gets it done at a very good price!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Excellent choice for those looking to do inbound and outbound with a great price!

Pros

Excellent pricing: Their pricing is one of the most competitive in the market.
Easy navigation: Their dashboard and system are easy to use.
Flexible set up: They are very flexible and reachable.

Cons

They don't have an external desktop app.
Call recording is not within their system, you have to set up Amazon S3 for it.

Review Source
 
 

jet from Fonality
Specialty: Other
Number of employees: 51-200 employees Employees number: 51-200 employees

February 2018

February 2018

Jive is ok for small to medium size business

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

Very helpful support and friendly. Easy to use and deploy in the network.The follow me function is helpful as it can forward your calls to your mobile.

Cons

Some features of the software needs to be updated as they are very limited. Setting up dial plan can be confusing to setup at first.

Review Source
 
 

Kate from TheSiteEdge, LLC
Specialty: Other
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2018

February 2018

Customer Service is Great - Too Bad I Have To Keep Calling

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

The Jive team's customer service is fantastic - their people are not only willing to help, but they do so patiently and then ask how ELSE they can help.
Their app integration works well.
Their prices are very reasonable.

Cons

Having trouble getting the VOIP calls to be clear through our wireless system because we have a Comcast router. I'm not sure if other services would have this issue with Comcast as well...
Their desktop app "Jitsi" is very glitchy - answering calls can be hit or miss, depending on if you have the right browser open.

Review Source
 
 

Steve from Executive Manager Placement
Specialty: Manufacturing
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2017

December 2017

Support is awful

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Not worth the risk to using Jive

Pros

Good technology when it works. Better make sure internet and electrical is perfect. Offer a lot as long as it works.....

Cons

Support is 50/50. Had a total down situation. Took hours to get help. Dropped from phone system and phone rang and rang. Never answered

Review Source
 
 

Melanie from The Beard Group
Specialty: Other
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2017

December 2017

After trying this software you cant go back!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Having ONE application to interact with all employees AND customers. Video calling is without a doubt the best way to answer questions from customers when it comes to the visual aspect of construction. It allows us to assess the situation twice as fast and it puts our customers at ease. We use this application strictly for non intake customers. I cannot tell you how nice it is to not give out our personal cell phones or have them get tied up or put on hold in our old multi line phone.

Cons

Sometimes the call quality cuts out, which can be frustrating during service calls. Customer service can be a bit of a hassle as well.

Review Source
 
 

Juliana from M Health
Specialty: Healthcare
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

December 2017

December 2017

Jive won our business

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

The people at Jive from sales to tech to support are all fantastic.

Pros

Jive provided a cloud-based phone solution that allows us to convert voicemails to emails and send them directly to our work order system.

Cons

I wish it came with an email component of its own. It was the one feature we were hoping to find but the companies that offered it were outside of our budget.

Review Source
 
 

Maria from Epsilon
Specialty: Finance
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2017

November 2017

Jive has been a huge help in making things easier for our office phone system.

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

Rich dial plan editor
Capable of main line, toll free, and direct dial all simultaneously

Cons

Some of my users find it more difficult to transfer calls to other extensions since they can't pick up the user on hold from another extension.

Review Source
 
 

Kevin from Camson Construction, Inc.
Specialty: Other
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2017

August 2017

Reviewed this product against many others, top notched!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Love the Soft Phones (PC Phone w/bluetooth headset) feature. Love voicemail to email also. So many great features. Highly recommend.

Pros

This product is feature-riched and easy to use. I compared it to several cloud-based companies/products and it was the best of what I reviewed.

Cons

None that I could see. With any cloud-based solution, a backup (internet) connection should be implemented which could make the solution a little costly.

Review Source
 
 

Matthew from Comprehensive Web Designs
Specialty: Professional Services
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2017

July 2017

I LOVE Jive Communications

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Before I switched to Jive, I was using another phone system. I loved them, but they weren't providing customer support. Customer support is a big thing for me. And, I think switching to Jive was the best thing I ever did for my company. I never want to leave Jive. One of their sales representatives Todd Stay made me want the phone system by convincing, but it was my type of convincing. And, then I got to work with this person named Karen Tribett who onboarded me, and she helped me so my onboarding. Then the best part is, I have the best support team here for me 24/7. The only thing about the support team is that I would have them fix more issues, and not have to wait for the dev team to fix the issues. That's it. Thank you for reading!

Pros

Customer support, simplicity of use, people to help you onboard, and most features out of any phone system for the best price.

Cons

The only thing that I saw is that I had to wait a long time for an issue to be fixed, and I can only fax 5-10 pages at a time.

 
 

Gina from ARCA
Specialty: Education
Number of employees: 11-50 employees Employees number: 11-50 employees

June 2017

June 2017

Great customer service.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Patient customer service. Stay with you until problem is solved. Staff is very well educated and knows how to solve problems.

Cons

None. I have not had any bad experiences. Anytime I have had an issue, customer service has stayed on the line until issue resolved.

 
 

Sean from Response Marketing and Mailing
Specialty: Other
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2017

May 2017

Easy with no surprises

Ease-of-use

Functionality

Product Quality

Customer Support

Pros

Great customer support beginning with sales to the project manager to technical support and customer service. Very pleased!

Cons

The monthly phone number fee. There's really not much else to dislike. We haven't had any issues with the phone system.

 
 

Ashley from Prime Waste Solutions
Specialty: Other
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2017

April 2017

Great Service!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Very user friendly. Never have any issues with service. Customer service is always friendly and very helpful

Cons

At times, long hold times when calling customer service. There really is not any other cons to list.

 
 

Ben from Planet Solar Inc
Specialty: Residential / Home Phone Service
Number of employees: 11-50 employees Employees number: 11-50 employees

April 2017

April 2017

One of our Best Vendors

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

We have used Jive for at least 4 years now, and are quite happy. I LOVE how we can just take a phone, plug it into the internet, and no matter where we are, we have an office. This is particularly valuable as we continue our growth, so we move into larger offices frequently, including opening an office in Puerto Rico. Their customer service is as good as it gets, always prompt and easy fixes. And the sound quality is unbelievable, its like they are in the room with you! I have recommended Jive many times.

Cons

Only bad thing is every few months we have to unplug and replug in a phone to reboot it. And if internet goes down, so does the phone.

 
 

Tim from Tim Hoffman & Associates, LLC
Specialty: Professional Services
Number of employees: 2-10 employees Employees number: 2-10 employees

March 2017

March 2017

Exceptional customer service

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Jive Communications is a pleasure to work with. In the many months we used the unified voice, video, web conferencing, and mobility solutions. Jive Communications provided our enterprise with HIGH quality service coupled with SUPERB customer service. The customer service and account management personnel were exceptionally supportive, and always sought to ensure we had the highest quality service, while ensuring our issues were solved completely. When we need their service again we will repeat. CEO/Owner TJH

Pros

The people are caring, honest and helpful - very much the kind of people that I like to do business with.

Cons

DON'T CHANGE ! Keep everything the same - this is a winning product.

 
 

Monica from American Financial Network, Inc
Specialty: Finance
Number of employees: 11-50 employees Employees number: 11-50 employees

March 2017

March 2017

Excellent System

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

Portal was user friendly. Great customer service - never had to wait long to receive a response. Always answered questions

Cons

Little to nothing to dislike. Audio quality was rarely staticky - System went down one, but never happened again after that

 
 

Russ from Vestnomics Wealth Management, LLC
Specialty: Finance
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2017

February 2017

Excellent Service with Great Support

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

We have been using Jive for a year now. We wanted a solution that would integrate with our CRM. Our previous VOIP solution was unable to do so. On top of this capability, Jive costs us about $/line less. Voice quality is excellent, if I am out of the office the line rings through to my cell, and as far as the caller is concerned, I am in my office. I was able to port my lines from the previous company without a hassle. Set up was easy, and support has been excellent. If there is one drawback it is the fax system. It is a bit clunky to use. However, as we do not send many faxes it has not been a big issue.

Pros

Excellent sound quality
Easy to port existing numbers
Excellent support
Integrates with Redtail CRM
Graphic oriented call routing
Click to dial
Unified communications

Cons

Fax system is not very user friendly
Jive desktop still in Beta

Advice to Others

You owe it to yourself to try out this VOIP provider It is very business friendly. While it may not be as polished as some of the more.... seasoned offerings, it has a wonderful call routing set up interface. Voice quality is excellent, and their support center is very responsive.

 
 

Mike from ServiceMaster
Specialty: Professional Services
Number of employees: 51-200 employees Employees number: 51-200 employees

February 2017

February 2017

Great solution for a company on the go

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Jive was great to work with. Their staff was friendly and helpful.

Pros

quick to help set us up.

Cons

Nothing. We were not able to start service due to previous contractual obligations.

 
 

Julie from Rolling Tree Services
Specialty: Contact Center
Number of employees: 1 employee Employees number: 1 employee

January 2017

January 2017

Easy and Efficient

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I have used Jive's VoIP system to run a Customer Service business for two years. Their online system is pretty simple to set up. Their support people were very helpful when I have had questions. Jive's fees are reasonable and affordable for a small start up business.

Pros

Efficient. Ease of setup. Ability to get calls while away from my office. Recordings of voicemail sent to an email account.

Cons

Some parts of setup were not intuitive.

 
 
 
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Showing 1-10 of 10

Amanda from SeatEngine

April 2018

April 2018

Convenient phone system for working remotely.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

You have the ability to answer company calls anywhere. The app makes it easy to take a receive calls on your mobile phone or desk top computer.

Cons

There are times when I run into connectivity issues. I'm not sure if this is an issue with the software or an internet related issue.

Review Source: Capterra
 

Nicky from Child Neurology Solutions

April 2018

April 2018

My company's experience with jive so far has been a great experience

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

What we like most is ease of use, customer support is very easy to get a hold of and it allows you to easily transfer all calls to personal phone when you are out of the office.

Cons

It is a little pricier than most other companies but they work well with our IT department to get any issues we may have sorted out so it balances out the cost.

Review Source: Capterra
 

Melissa from Liberty Investment Properties

April 2018

April 2018

Easy to use phone system

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

This phone system was very straightforward and I really like it's video calling and also it's ability to email voicemails.

Cons

Ultimately we were went with a service that was a little more cost-effective but other than that we didn't have any issues.

Review Source: Capterra
 

Christie from Pilot

April 2018

April 2018

Great and easy voip system

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Great VoIP system that is easy to use and setup. I haven't had any issues with this and I can use it to easily make calls and get my job done.

Cons

It would be great if they paired with Execvision to track and record calls. Other than that I have no complaints.

Review Source: Capterra
 


April 2018

April 2018

Best Phone service/customer service

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

There is nothing I don't like about this system. It's easy to use & very easy to manage. Customer services is great!

Pros

these phones are easy to use & very easy to manage. the online website is so easy to use. we had so many issues with previous phone systems & this system has been a godsend. Customer service has been great!!

Review Source: Capterra
 


April 2018

April 2018

Great way to simplify the communication process

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I liked that the dial plan editor made setting up and adjusting the IVR much easier than previous softwares I've utilized. We also used to get a ton of junk calls and the ability to add call filters has really helped to clean those up. Jive also allows you to use your cell phone as the office phone if you want so you can still answer calls while working remotely. All around they have exceeded my expectations and I've really enjoyed implementing this with the team.

Cons

It can be difficult to start using Jive because many of the features are hard to find and set up correctly. We had to rely heavily on their support team and they were not very patient with us sometimes, which we didn't like. But they did help us solve the problem most of the time.

Review Source: Capterra
 


March 2018

March 2018

Awesome software for phone calls

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Has all the features you would want in a calling software. The ability to ping my cellphone is huge and was really impressed with all the options they have

Cons

Sometimes it has some glitchy instances where it won't forward my call to my cell phone or gets frozen and needs attention

Review Source: Capterra
 

Bridget from Idavee, LLC

March 2018

March 2018

Very easy and full of features

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I like that if you can dream it, you can do it with this software. There is literally nothing they could've possibly left out.

Cons

The cost, of course. I can't actually think of a con with the actual software itself! And I surely don't expect to get something like this for nothing.

Review Source: Capterra
 

Teela from Allen Insurance Group

March 2018

March 2018

Great phone system!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I love Jive's voicemail to email service. It is really convenient to not have to long into my phone to listen to a message. Plus the return number is right there.

Cons

We have had a few outages that last a few hours but it hasn't happen that often. We call customer service they couldn't really explain why it was happening which was a little frustrating.

Review Source: Capterra
 

Justin from Diablo Media
Number of employees: 11-50 employees Employees number: 11-50 employees

January 2018

January 2018

Great voice system that handles our whole office's phone communications

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

The ability to seemlessly onboard new employees with phone services at the click of a button!

Pros

The ability to add new phone numbers at will and expedite our onboarding process within the office, or with our remote employees!

Cons

Sometimes the system goes down and no phone calls can be made, but that is the nature of this type of voice system.

Review Source: Capterra