The ability to provide proof to our customers that their marketing dollars are being invested wisely with proven results.

What i like the most about marchex is that it helps me recording my tracks. My calls are auto saved and the details like date, time, caller, status, place and others are there.

I run reports in the tool, it's easy to use and user friendly.

Inability to receive reports on specific data points.

Reports are hiding and not clearly found. If you schedule reports for certian users you can't see which reports are schedueld for which user.

I like how easy it is to listen to calls, filter and export reports for clients. Very Happy with the services that are provided for me.

Customer support for set up is very good, quick and simple.

We have had to switch out phone numbers due to bad calls coming in. Some of those calls were robo calls so the numbers must have been added to a list.

Easy to use and share with our clients on how to use.

Customer support for trouble shooting is a little difficult.

The organization filter can give strange results, but I suspect this is a question of how we've set it up instead of how the software is set up.

It helps me lot to designate the call or transfer the calls to the appropriate person. I will definitely recommend this software to the people who are planning to build their new business.

Reporting feature is VERY good. The reports are visual, easy to customize, and our client like them.

Hard to stop automatic reports once they have been set. Sometimes the call review feature doesn't work on Google Chrome.

Marchex was the 1st call tracking company we used and continue to use along with another company. They were a good choice for our 1st company using call tracking.

I run monthly reports to estimate cost and never have had an issue, the reports are easy to read and easy to run.

Great call tracking platform with good customer support.

Marchex is a good source for call tracking needs.

The software is easy to use and the customer support has been great. I also think there is a good array of toll free phone numbers.

Marchex provides call tracking for all mediums needed at a great price.

There is a user limitation (max 4) on the RingCentral Meetings portion of the base software that really makes it unusable without upgrading, so that was a bit disappointing to find out.

The software runs flawlessly and I’ve had a great experience in both using it and learning it.

I have been very happy with the service, I love the app version so if I have to step out of the office I can still take calls.

The value of the comprehensive business package for the very affordable price.

I liked the usability with RingCentral. I was able to change the phone number on caller id very simply and it was a great integration with Salesforce.

RingCentral helped us to solve the use of old technology like physical faxes. It offered an affordable options for tele-conferences and it provides multiple options for customer service, when needed.

Overall it was a pleasure to use, and I would highly recommend it to anyone as long as you don't need a phone solution that can Integrate with Pipedrive.

Love the Voicemail to Text function, and how easy it is to return a call. Mobile app is also great.

I like the ring central faxing and desktop application. Super simple to use and user friendly.

I have had a pleasant experience with using this program and I would recommend it to others.

We utilize Salesforce heavily and the ease of use RingCentral provides with SF is wonderful. Highly Recommend the product if you are looking for a new VoIP provider.

It's a solid platform, but the UI needs some work. I believe the platform has excellent potential.

This time around we got a price reduction, app was completely redone and is great, and support has been significantly improved.

The customer support is great. They have always been so helpful every time I need help with our set up.

This tool has many great features and functionality, but it is still very simple and relatively intuitive to use.

The only complaint I have is that if you dont start your meeting within 5 minutes of logging into the meeting then the system kicks you out and you gave to call back in and start over.

It's a good experience overall but I wish they'd be more in line with other pricing.

Ring central is a great product, it can make reaching clients and employees possible during any circumstance. Training employees of the system was easy and quick.

Easy to use and customer service is always helpful. Great app for your mobile phone.

Overall, RingCentral is outstanding. The price is affordable and I love the fact that there's no contract.

Easy onboarding, great service, easy to use administrative controls. Best mobile app of any VOIP service.

And...we can send/receive text messages as well which is AWESOME. I have not used the video yet, but will be testing it out next week - my expectation is that the video will be easy to use as well.

These people are the worst. And this is their sales department, the department that is usually the nicest to deal with.

I emailed, went to facebook and used the chatbot to try and cancel and no one executed my cancelation and was charged for the service.

US Dollar

Marchex offers an award-winning, easy-to-use call tracking platform that enables marketers to optimize their marketing performance. Learn which channels drive the best-performing leads. Understand which keywords result in the most revenue. If you drive leads via phone calls including call extensions or click-to-call ads, Marchex can help you uncover which marketing campaigns and channels result in the most revenue, so you can optimize your marketing mix and digital ad spend. Offering dozens of integrations, Marchex enables you to get your data where you need it. 

LongDescription

Real Time Analytics

Engagement Tracking

Text-to-Win

Shortcodes

Automated Responses

Mass Texting

Scheduled Messaging

IVR/Voice Recognition

Call Recording

2-Way Messaging

Call Routing

Mobile Coupons

Contact Management

Conversion Rate Optimization

Mobile Keywords

Call Reporting

Multi-Channel Communication

AI/Machine Learning

Message Personalization

Caller ID

Conversion Tracking

Keyword Tracking

Reporting/Analytics

Polls/Voting

Call Tracking

Call Transcription

Third-Party Integrations

Call Tracking Metrics

Campaign Management

Mobile Alerts

Customizable Reports

Customer Segmentation

SMS Messaging

Campaign Scheduling

Call Disposition

Template Management

Campaign Segmentation

Activity Dashboard

Alerts/Notifications

SMS Marketing

Reminders

Automated Scheduling

Chat/Messaging

Customizable Templates

Interaction Tracking

Campaign Analytics

Auto-Responders

Tagging

Web browser (OS agnostic)

Email/Help Desk

Knowledge Base

Phone Support

Chat

51-200

201-500

501-1000

1000+

Marchex

In Person

Live Online

Webinars

Documentation

Videos

RingEX is a cloud-based business communications solution that offers tools for Messaging, Video and Phone. Core features of the solution include conferencing, auto-recording and unlimited long-distance and local calling.


RingEX is a fully integrated mobile-based phone system that helps keep employees connected via a variety of business and personal devices including smartphones, tablets, desktops and phones.


The RingCentral mobile app is integrated with the phone system and keeps employees connected to customers and colleagues from anywhere. Additionally, RingCentral integrates with basic email platforms and other applications such as Salesforce CRM, Box, Dropbox and Google Docs.


RingEX gets businesses up and running within minutes. All phones are ready for immediate use and setup. Users can manage their own phone preferences without IT help.



Call Transfer

Online Voice Transmission

Two-Way Audio & Video

Access Controls/Permissions

Activity Tracking

Employee Directory

Single Sign On

Voice Mail

Auto-Dialer

Communication Management

Call Logging

Calendar Management

Collaboration Tools

On-Demand Recording

Call Center Management

VoIP

File Transfer

Virtual Extensions

Call Queues

Recording

VoIP Connection

Help Desk Management

Audio/Video Conferencing

Mobile Access

Voicemail Transcription

Ring Groups

Hotkeys

Virtual Call Center

Role-Based Permissions

Unified Communications

Call Conferencing

Predictive Dialer

Call Screening

Event Triggered Actions

File Sharing

Computer Telephony Integration

Reporting & Statistics

Multi-User Collaboration

Knowledge Base Management

Fax Management

Telemarketing Management

Multiple Parties

Conferencing

Open Database Design

Monitoring

Scheduled Recording

Video Conferencing

Purchasing & Receiving

Call Monitoring

Archiving & Retention

Microsoft Outlook Integration

Callback Scheduling

SIP Trunking

Automated Attendant

For Small Businesses

For Cloud Phone Systems

Automatic Call Distribution

Presentation Streaming

Screen Sharing

Two Way Audio & Video

Automated Routing

Remote Access/Control

RingCentral MVP has three pricing plans:

Core: $20/user/month
Advanced: $25/user/month
Ultra: $35/user/month

Save up to 33% by paying annually

Marchex vs RingCentral MVP

User Ratings & Reviews

Pricing

Product Demo & Screenshots

Advisor Recommendations & User Awards

Additional Info

Support and Training

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