--- title: "net2phone Software Reviews, Demo & Pricing - 2026" description: "Review of net2phone Software: system overview, features, price and cost information. Get free demos and compare to similar programs." source_url: "https://www.softwareadvice.com/voip/net2phone-profile/" page_type: "product" language: "en" --- [Home](https://www.softwareadvice.com/) / [Unified Communications Software](https://www.softwareadvice.com/voip/ucaas-comparison/) / net2phone Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Reviews](https://www.softwareadvice.com/voip/net2phone-profile/reviews/)[Alternatives](https://www.softwareadvice.com/voip/net2phone-profile/alternatives/) # net2phone Review From $18.99 1 plan Wondering if net2phone is right for your organization? Our Unified Communications Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Pricing and Plans - Features - Integrations - User Reviews ## Overview net2phone 3.9 [(21)](https://www.softwareadvice.com/voip/net2phone-profile/reviews/) Pricing Pricing available upon request ### About net2phone net2phone’s cloud PBX VoIP phone solution enables businesses to communicate in a variety of methods, whether voice, texting, messaging or web chat, over an array of devices, in the office and on the go. The net2phone solution features free desk phones, free calling to over 20 countries and is completely scalable. The fully integrated service can be used with a desk phone, softphone and mobile app. An intuitive dashboard allows businesses to make and receive calls, access messages, listen to voicemail and manage the entire communications platform. Powerful analytics and reports help companies identify trends, gain insights into activities and get more out of their communications platform. Pricing is available on request and U.S.-based support is available 24 x 7. Do you work for net2phone? [Manage this product listing](https://www.g2.com/products/net2phone-g2/claim_requests/new?auto=true) Wondering if net2phone is right for your organization? Our Unified Communications Software selection experts can help you in 15 minutes or less. ## net2phone User Interface ## net2phone Pricing and Plans Starting price: $18.99 Free Trial Free Version Basic $18.99 No plan information available Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## net2phone Features - Popular features found in Unified Communications Call Recording Call Routing Contact Management File Sharing Mobile Access Reporting & Statistics Screen Sharing SMS Messaging Task Management Two-Way Audio & Video Voice Mail - More features of net2phone Access Controls/Permissions Alerts/Notifications API Calendar Management Call Conferencing Call Logging Call Monitoring Call Queues Call Screening Chat/Messaging Conferencing Employee Directory Fax Management IVR Multi-User Collaboration PBX Ring Groups SIP Trunking Unified Communications Video Conferencing Virtual Call Center Virtual Extensions Voicemail Transcription ## net2phone Integrations Slack Integration rated undefined from -1 review ## net2phone User Reviews ## net2phone customer ratings - Overall rating: 3.9/5 - Total reviews: 21 ### Rating distribution - 5 stars: 9 reviews (43%) - 4 stars: 7 reviews (33%) - 3 stars: 1 reviews (5%) - 2 stars: 1 reviews (5%) - 1 star: 3 reviews (14%) ### Secondary ratings - Ease of use: 4.0/5 - Value for money: 4.3/5 - Customer support: 4.4/5 - Functionality: 4.0/5 --- ### Cheapest and Simpliest - Overall rating: 4/5 - Reviewer: Daniel C. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: August 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Very high sound quality nothing compares at the price. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Price is so cheap and the quality is so good, its hard to find fault plus they have the best SMS in the game. #### Cons They have no team collaboration and they also have no desktop app, only used in web browser. Won't replace 8x8 or Nextiva for collaboration. --- ### net2phone has and does what it takes - Overall rating: 5/5 - Reviewer: Jerry L. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Simple, effective Business Cloud hosted IP PBX system with all the features a small/ medium business needs has proven second to none with all sizes of my clients. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Imperative features that a cloud hosted IP PBX must have. Price is right in the mix, not only for the handsets, but for the service and support to boot! Relative ease of configuration and deployment. Once system is operational MACs to call flow, team member, AA features is a breeze. #### Cons Mostly due to learning curve along with UI configuration differences from other on-prem and cloud hosted systems, major changes to Auto Attendant and Call Routing can prove challenging. #### Reasons for choosing net2phone Cost, ease of deployment... working with net2phone team staff from sales, to engineering to support has been exceptional. #### Vendor response Thanks for the feedback, Jerry. Replied August 2021 --- ### Support team is great, product is not - Overall rating: 1/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Mental Health Care - Company size: Self-Employed - Product usage: Used daily for less than 2 years - Reviewed: November 2025 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 1/5 - Value for money: 2/5 - Customer support: 5/5 - Functionality: 1/5 #### Pros The sales person and support people were quick to respond and made it simple to set up. They also did a great job at training us. #### Cons The system itself was clunky, difficult to customize, did not allow my assistant to be signed in at the same time as myself, and I was constantly having to ask the support team to fix issues. #### Reasons for choosing net2phone The price of net2phone was considerably lower and it was more simple which is what I need as a single provider practice. --- ### Review - 9.2.21 - Overall rating: 4/5 - Reviewer: John G. - Verified reviewer: Yes - Industry: Construction - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We've thought about leaving it multiple times because of the cons listed above. However, it is one of the most budget friendly options which is important to a small business like ours. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Good audio quality, when I've had to call customer service they were helpful #### Cons It's extremely confusing/frustrating when we have to set up new phones. The user portal is not user friendly at all. #### Reasons for choosing net2phone Price #### Vendor response Hi John! So sorry it's frustrating to add phone numbers. I've passed along the feedback. Replied September 2021 --- ### Good value, good support, good company - Overall rating: 4/5 - Reviewer: Scott S. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I specifically appreciate their support when it comes to the challenges implementing SIP on various phone systems and networks. If you do this, you know it's not one size fits all, and you know you need the provider to step up to the table and work with you to get everything set properly and to troubleshoot and help resolve issues as they arise. Net2Phone has consistently done this. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros For a simple cloud UC system, and SIP trunks for your traditional PBX or Teams, Net2Phone has a very good platform. #### Cons Doesn't have a full collaboration suite built into their softphone like Ring Central, but it's priced appropriately and the softphone and mobile app work well for calls / texts, etc. #### Reasons for switching to net2phone Intermedia was no longer supporting their SIP product properly. #### Vendor response Thanks for the feedback, Scott. I'm passing it along to our product team. Replied September 2021 --- ### Net2Phone not the Industry Leader in VOIP - Overall rating: 1/5 - Reviewer: Wayne E. - Verified reviewer: Yes - Industry: Computer & Network Security - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2024 - Review source details: This review was submitted organically. No incentive was offered As an MSP who supports over 40 businesses, we often try to use the same service providers amongst our clients. It allows us to streamline our processes, utilize effective and proven solutions, and set expectations for services and service levels with our clients. Growing companies have growing pains as they pivot to support and maintain their clientele during growth periods. Unfortunately, I think N2P has exceeded their excusable mistakes. In the last year alone, we have experienced 5 Major Outages, 2 of which were multi-day outages, the others were near full day outages. In these situations, you need to be signed up for the service outage notifications. We've yet to see any of their outages return to normal operating without having to call in for some form of assistance, albeit as simple as Side Car not loading now, or phone has echo/static sounds on call, can't hear one side or other, phone rings can't pickup, can't transfer. Each of these issues have occured after their systems have recovered. However, their support staff feel they need to deflect the issue back onto you system/network. We find ourselves having to prove to their support team that our network is setup per their recommendations, even though we did all that during rollout and setup. I would highly recommend, they make a change during Roll Out to include setting up the network and firewall settings as they want, and verifying at that time it's setup as requested. This would save alot of us from having to do this with each instance of requested support. With that said, we have now been dealing with an issue for 5 weeks with no updates, no responses when asking for weekly updates. We have been told it's been submitted to Dev Team, with still no updates or access to the Dev team. This company seems to make changes on the fly, without testing in advance. When restoring services, seems to be the same way, they make changes til they fix the original issue, but generally create other issues in the process. I would not recommend them for your business. I am actively looking to move all my clients off their platform and to a Proven Industry Leader. Avoid Net2Phone at all Costs!!! #### Ratings breakdown - Ease of use: 2/5 - Value for money: 3/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros Initially, was the price point, looked like N2P was acquiring other vendors and would become one of the Industry Leaders. #### Cons Customer Service, Technical Services, Call Center, Email Tickets. #### Reasons for choosing net2phone Price Point, appeared to be one of the Industry Leaders in VOIP and positioned best to still be in business 5yrs from our signup date. #### Reasons for switching to net2phone We hosted/managed FreePBX in-house. Technology is going towards hosted services. --- ### Overall experience - Overall rating: 3/5 - Reviewer: Rita P. - Verified reviewer: Yes - Industry: Graphic Design - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: August 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Less unnecessary calls but concerned when customers will quit coming in due to not being able to speak directly to us. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros I really like that this will screen calls that come in unrelated to my business. #### Cons I have customers who are use to personally speaking to us and now they call and some won't even take the 1 minute and 20 seconds to listen thru the prompts. Also, I'm concerned that it does not have the same message when I'm closed. That is a huge concern of mine. #### Reasons for choosing net2phone Just trying to screen the unrelated calls to my store. Just wish maybe at the beginning of the call, could you say "Please listen to thru call and if prompts are not needed, and you need to speak to a member of my staff, stay on the line and you will get through. --- ### Worse thing out there!!! - Overall rating: 1/5 - Reviewer: Glenda B. - Verified reviewer: Yes - Industry: Retail - Company size: Self-Employed - Product usage: Used daily for less than 2 years - Reviewed: August 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Hate It!! #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros No pro's to give for this product!!! Sad #### Cons Constant hang ups when answered, Doesn't keep call logs, All around worse service company ever #### Vendor response Glenda, I'm so sorry to hear you had a bad experience! I'd like to help rectify this. Replied September 2021 --- ### Great for my small business needs! - Overall rating: 4/5 - Reviewer: Jean Paul B. - Verified reviewer: Yes - Industry: Leisure, Travel & Tourism - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: August 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It has been very good, reliable service. Would recommend! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Great customer service easy to modify web and app access #### Cons I wish the app had better connectivity. When on call, sometimes the other person cannot hear me well so we have to hang-up and call again. Wish I could toggle like on web for Call History, Mine/Company #### Reasons for choosing net2phone Multiple configurations, Call waiting, messaging, and easy configuration. --- ### Left us without the ability to use our phones a lot - Overall rating: 2/5 - Reviewer: Jaden G. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: November 2022 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I really liked the teams integration of this product. It made making phone calls very easy and seamless all within one app. #### Cons This seemed to have crashed a lot. We were often left without the ability to use our phones which really hurts a customer service company #### Reasons for switching to net2phone Company Changes --- Showing 1 - 10 of 21 Reviews [See All Reviews](https://www.softwareadvice.com/voip/net2phone-profile/reviews/) ## Other Top Recommended Unified Communications Software [Intermedia Unite](https://www.softwareadvice.com/voip/intermedia-unite-profile/) **4.7** (189) Recently recommended **25** times [RingEX](https://www.softwareadvice.com/call-center/office-profile/) **4.2** (1206) Recently recommended **24** times [net2phone Canada](https://www.softwareadvice.com/call-center/versature-profile/) **4.6** (10) Recently recommended **16** times [Dialpad](https://www.softwareadvice.com/voip/dialpad-profile/) **4.2** (570) Recently recommended **15** times Stuck Between Options? 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