net2phone Software

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Find out more:

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About net2phone

net2phone’s cloud PBX VoIP phone solution enables businesses to communicate in a variety of methods, whether voice, texting, messaging or web chat, over an array of devices, in the office and on the go. The net2phone solution features free desk phones, free calling to over 20 countries and is completely scalable. The fully integrated service can be used with a desk phone, softphone and mobile app. An intuitive dashboard allows businesses to make and receive calls, access messages, listen to voicemail and manage the entire communications platform. Powerful analytics and reports help companies identify trends, gain insights into activities and get more out of their communications platform. Pricing is available on request and U.S.-based support is available 24 x 7. ...
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net2phone User Reviews

OVERALL RATING

SECONDARY RATINGS

Ease-of-use

4

Value for money

4.5

Customer support

4.5

Functionality

4

Showing 1 - 5 of 14 reviews

Jerry

Company size: 2-10 employees

Industry: Information Technology and Services

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
4

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

August 2021

net2phone has and does what it takes

Simple, effective Business Cloud hosted IP PBX system with all the features a small/ medium business needs has proven second to none with all sizes of my clients.

Pros

Imperative features that a cloud hosted IP PBX must have. Price is right in the mix, not only for the handsets, but for the service and support to boot! Relative ease of configuration and deployment. Once system is operational MACs to call flow, team member, AA features is a breeze.

Cons

Mostly due to learning curve along with UI configuration differences from other on-prem and cloud hosted systems, major changes to Auto Attendant and Call Routing can prove challenging.

Reasons for choosing net2phone

Cost, ease of deployment... working with net2phone team staff from sales, to engineering to support has been exceptional.

Response from Net2Phone

Thanks for the feedback, Jerry.

Replied August 2021

Scott

Company size: 2-10 employees

Industry: Information Technology and Services

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
4

Ease-of-use

out of 5
5

Value for money

out of 5
4

Customer support

out of 5
3

Functionality

out of 5

September 2021

Good value, good support, good company

I specifically appreciate their support when it comes to the challenges implementing SIP on various phone systems and networks. If you do this, you know it's not one size fits all, and you know you need the provider to step up to the table and work with you to get everything set properly and to troubleshoot and help resolve issues as they arise. Net2Phone has consistently done this.

Pros

For a simple cloud UC system, and SIP trunks for your traditional PBX or Teams, Net2Phone has a very good platform.

Cons

Doesn't have a full collaboration suite built into their softphone like Ring Central, but it's priced appropriately and the softphone and mobile app work well for calls / texts, etc.

Reasons for switching to net2phone

Intermedia was no longer supporting their SIP product properly.

Response from Net2Phone

Thanks for the feedback, Scott. I'm passing it along to our product team.

Replied September 2021

Rita

Company size: 2-10 employees

Industry: Graphic Design

Time used: Less than 6 months

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
5

Ease-of-use

out of 5
3

Value for money

out of 5
5

Customer support

out of 5
3

Functionality

out of 5

August 2021

Overall experience

Less unnecessary calls but concerned when customers will quit coming in due to not being able to speak directly to us.

Pros

I really like that this will screen calls that come in unrelated to my business.

Cons

I have customers who are use to personally speaking to us and now they call and some won't even take the 1 minute and 20 seconds to listen thru the prompts. Also, I'm concerned that it does not have the same message when I'm closed. That is a huge concern of mine.

Reasons for choosing net2phone

Just trying to screen the unrelated calls to my store. Just wish maybe at the beginning of the call, could you say "Please listen to thru call and if prompts are not needed, and you need to speak to a member of my staff, stay on the line and you will get through.

John

Company size: 11-50 employees

Industry: Construction

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
1

Ease-of-use

out of 5
3

Value for money

out of 5
5

Customer support

out of 5
4

Functionality

out of 5

September 2021

Review - 9.2.21

We've thought about leaving it multiple times because of the cons listed above. However, it is one of the most budget friendly options which is important to a small business like ours.

Pros

Good audio quality, when I've had to call customer service they were helpful

Cons

It's extremely confusing/frustrating when we have to set up new phones. The user portal is not user friendly at all.

Reasons for choosing net2phone

Price

Response from Net2Phone

Hi John! So sorry it's frustrating to add phone numbers. I've passed along the feedback.

Replied September 2021

Jean Paul

Company size: 2-10 employees

Industry: Leisure, Travel & Tourism

Time used: Less than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

August 2021

Great for my small business needs!

It has been very good, reliable service. Would recommend!

Pros

Great customer service easy to modify web and app access

Cons

I wish the app had better connectivity. When on call, sometimes the other person cannot hear me well so we have to hang-up and call again. Wish I could toggle like on web for Call History, Mine/Company

Reasons for choosing net2phone

Multiple configurations, Call waiting, messaging, and easy configuration.