We love the call recording function, ease of use, and friendly customer service reps.

Great Customer Service for set up of new phones. Account Managers are usually very attentive to your individual needs.

The online faxing is not integrated into the phone system and has a 1980s interface. The Android app has it's own problems.

We researched many companies and Nextiva was by far the best one out there. They were competitive in pricing and the best in customer service.

Their phones did come preset up and the onboarding process was very streamlined. When I did need technical support, they were quick to resolve the issues.

The dashboard was user friendly and easy to use.

I spent days asking to fix things but each time more problem and more things did not work. We were running in circles  with the problems.

I like that I can download nextiva onto my phone and that it has an easy to use app on my computer. I can easily see on my computer voicemails, who is calling me, who I want to call out to, etc.

The process became confusing, not knowing if we are talking with nextiva or another company. Nextiva refused to cancel our service and continued charging our credit card.

We didn't even let users know they could login--it's that bad. The cost of their service just cannot compete with the rest of the market.

After 2 weeks, they couldn't get it right. I wasted money re-ordering business cards and had to re-order after I went with another service that got it done in 10 minutes.

Integration was straightforward and fast. Customer service is always helpful and easy to work with.

Please don’t make the same mistake we did and get trapped by Nextiva.

Great VoIP platform with robust analytics and flexible pricing.

I love this product and it helped save our business during the Covid-19 lockdowns.

YEAR 1: consistently terrible call quality and tech support.

Navigation of admin website was clunky, with user website even worse.

One of the problems we initially had to overcome, is that we tend to work quite collaboratively when we are all in the office, and sit in a room with something on a screen.

The software easily allows to integrate with ship based phones.

Needs to integrate with gmail - this is delayed and needs to happen.

If your company wants friendly and knowledgeable account support, Nextiva is a good choice.

Ease of integration, ease of use, I control messages incoming and outgoing. Support is amazing, anytime day or night.

My favorite thing about Nextiva is its exemplary customer service.

Beyond customers lost and team hours wasted, even calling Nextiva’s tech support was made more difficult since anyone calling tech support was required by Nextiva to be an account admin.

My overall experience with Nextiva was a pleasant one. It taught me what my needs are, and should they improve in the future, I would be more than happy to revisit them as a business solution.

They clearly care about your experience with their software and go above and beyond to help resolve any issues or concerns and they generally respond fairly quick.

The apps on my phone and computer are pretty sleek. I also like that I can take a call from my office and then use nextiva and switch it to my cell phone.

They are functional, but not friendly. In the best cases, the apps require more steps to do things than should be necessary.

I love the integration aspect that you can have the app on desktop and on your phone. Additionally, as a current work from home employee the faxing feature has been a life saver.

Phone service was reliable and call quality was good.

The service is great, I have never had difficulty with my calls. The customer service is excellent, staff is patient, friendly, and eager to help.

The way they build and design tools is perfect for our business with most users not being highly technical.

Interface is okay, there are better products our there for less money and a better interface.

Sometimes from the softphone app random phone numbers cause the app to crash randomly. No one at Nextiva can explain why.

There is also a good app that I'm able to use on my desktop to make calls there. It's also nice that voicemails are emailed as well as pinged on my phone.

I love the ease of use and the ability to have crystal clear calls. It makes the experience that much bettter.

The easy access to Nextiva support and account managers is its best feature. If there are ever any issues, their support staff can be reached by messaging or phone call quickly.

Their products are a la carte with modules for everything so finding the right product mix can be tricky as well. The lack of integration with our other systems is also an issue for us.

Price is way cheaper than RingCentral and 8x8. Best setup process in town and includes Amazon Chime and free Fax.

They had good value, money back guarantee and a trial period.

The voice service, once configured properly, generally worked fine.

The Nextiva app is Awesome Works great. We switched to Nextiva because they offered a better price.

Ease of use to add and manage users in multiple cities and states remotely.

They customize your package entirely, schedule calls to go over the system, and have pretty good support. The price is great and so far, we've been enjoying using the new phones.

Good SMB/LB/E level collab and calling software.

Our onboarding to Nextiva was, frankly, a terrible and protracted experience.

Highly recommended - Professional, progressive, with excellent customer service.

Love uploading pics and gifs. The spaces are excellent to focus your key messages to.

It integrates seamlessly with other business systems. It has really helped to improve our communication and helps all employees live the company values which are a great feature of Workvivo.

A superb tool to build and maintain company culture.

The project team at Workvivo are amazing to deal with and guided us through the implementation with ease.

Ease of access / use ability to communicate simultaneously to the group. Fantastic tool for engagement initiatives and keeping employees up to date with company news.

Easy to use and looks great, content updated daily like the podcasts, maybe something like a playlist of music might be an idea that also changes daily.

Intuitive, non-intrusive, and a nice aside from normal corporate communication.

While I am aware staff engagement is the objective, the constant updates of activities of other sections and departments feels like over kill.

We recently startyed using the podcast featuer and got a good response. The article feature is good to drive information.

Super user-friendly, visually pleasing, and great customer service. It serves its purpose in a fun and modern way.

The team at Workvivo has been great to work with, they provide excellent customer care and make big enhancements to their product.

It's fun, it's easy and it's an effective way of communicating important messages throughout the company while also giving employees an opportunity to showcase their personality.

Executives also use it as a pillar of their communication. Overall experience has been great, and very good in comparision to other similar platforms and rollouts I have worked on.

I find the use of the spaces very helpful and I really like the look and the layout. It is easy to navigate and brings sparkles to our daily working days.

Excellent platform to communicate and connect with employees. It's simple and easy to use for administrators and employees alike.

Functions are great, with some lovely added extras, and most of all the ongoing support from the team is top notch.

It reminds me a lot of Facebook (which, personally, I stopped using over a year ago), but that isn't a gripe with the product as such - more my own feelings on social media.

We are proud to be customers of Workvivo and have had an exceptionally positive experience since we moved to the platform.

Since we have integrated Workvivo into our communication network, we have seen a boost in employee interaction and positivity within the company.

The use of the shout out feature does not always to be as intended. Inge would expect it to used in a relevant targeted way or often appears to be used in a effort of self promotion bordering on spam.

A great way to maintain cross company communication and build a positive culture, delighted by the impact.

The ease of use with Workvivo is outstanding, simple and attractive. Its self explanatory to work through and has instant impact.

On the desktop version, there is no way of adding emojis into your text.

I found our entire onboarding process to be easy and seamless - our customer service team was truly wonderful, and we love the product.

It's a bit confusing to find out how to post a shoutout - I managed to work it out in the end.

WorkVivo were brilliant from the first call with their support and their dedicated team have made every step easy and enjoyable. I would recommend this platform to anyone.

I found it a little bit tricky to post and answer a question in Spaces.

Workvivo is my new Facebook. No need to speak to the hubby.

I enjoy that this product is easy to use. I like that it integrates with other apps like Teams.

I added my work email to notifications and get numerous emails every day. My inbox has limited capacity so regular deletion necessary.

US Dollar

Nextiva brings customers and teams closer by connecting conversations in one AI-powered platform. We connect businesses to all of their conversations, helping them understand their customers in real-time to create personalized experiences that set them apart.

Nextiva powers 100,000+ businesses and billions of conversations every year with its all-in-one customer experience platform. From one AI-powered communication hub, Nextiva transforms the way businesses engage with their customers. The company’s commitment to Amazing Service® and a customer-focused approach has been its cornerstone for 15 years. Established in 2008 and headquartered in Scottsdale, Arizona, Nextiva secured $200M from Goldman Sachs Asset Management in its inaugural funding round, valuing the company at $2.7B in late 2021. Discover more at www.nextiva.com.


LongDescription

Commenting/Notes

Customer Surveys

Online Voice Transmission

Quality Management

360 Degree Feedback

Skip Logic

Performance Management

Customizable Reports

Access Controls/Permissions

URL Customization

Transfers/Routing

Employee Directory

SSL Security

IVR/Voice Recognition

Automatic Call Distribution

Agent Interface

Voice Mail

Auto-Dialer

Call Recording

Call Logging

Offline Form

Calendar Management

Goal Management

Collaboration Tools

Call Center Management

Data Import/Export

VoIP

Call Routing

Process/Workflow Automation

Virtual Extensions

Call Queues

Contact Management

Customer Experience Management

VoIP Connection

Help Desk Management

Audio/Video Conferencing

Audio Calls

Email Marketing

Screen Sharing

Mobile Access

Proactive Chat

Survey/Poll Management

Transcripts/Chat History

Call Scheduling

Performance Metrics

Voicemail Transcription

Ring Groups

Hotkeys

Virtual Call Center

Call Reporting

Multi-Channel Communication

Complaint Monitoring

Benchmarking

Question Library

Queue Management

Role-Based Permissions

Unified Communications

Call Conferencing

Predictive Dialer

Call Screening

Response Validation

Audio/Video Recording

File Sharing

Activity Dashboard

Alerts/Notifications

Computer Telephony Integration

Multi-User Collaboration

Knowledge Base Management

Fax Management

Telemarketing Management

Real-Time Chat

Chat/Messaging

Customizable Templates

Real-time Consumer-facing Chat

Multiple Parties

Two Way Audio & Video

Alerts/Escalation

Support Audio/Images/Video

Conferencing

Open Database Design

Reporting/Analytics

Contact Database

Feedback Management

Video Conferencing

Data Analysis Tools

Drag & Drop

Gamification

Call Monitoring

Third-Party Integrations

Call Tracking Metrics

Survey Builder

Canned Responses

Employee Recognition

Live Chat

Mobile Survey

Virtual Assistant

Offline Response Collection

SIP Trunking

Virtual Voicemail

Automated Attendant

Mac OS

Web browser (OS agnostic)

Basic, Pro, and Enterprise plans are available on a monthly or annual basis

Email/Help Desk

FAQs/Forum

Phone Support

2-10

11-50

51-200

201-500

501-1000

1000+

Nextiva

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Workvivo is an employee experience platform (EXP) that simplifies internal communication and drives engagement. Built for the digital-first workplace, our purpose is to engage and emotionally connect people by giving everyone a voice. Our EXP brings company culture to life digitally, helping everyone feel included, appreciated and engaged no matter where they work.  

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