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Ooma Office vs Telnyx Suite
User Ratings & Reviews
Reviews are generated by real users. When reviewing a product, users are asked to assess the product’s overall quality, which includes assigning specific ratings for ease of use, value for money, customer support, and functionality.
Ease-of-Use
4.5 / 5
4.6 / 5
Value for Money
4.6 / 5
4.8 / 5
Customer Support
4.4 / 5
4.6 / 5
Functionality
4.5 / 5
4.7 / 5
Last Review Written
February 23, 2025
March 14, 2025
Pros/Cons
Pros
- The company and support team have been great to deal with. Not only has the customer service been superb, but the quality of the product (phones) and service (call quality) has been amazing.
- I love the customer service the best!!!! They are always on top of their game, and willing to go above and beyond to help you out.
- It is great in price and have had great results with it so far. Our company has been using Ooma for a few years now and have recommended it to a few of our clients.
Cons
- Constant problems with messages not being received, calls not being forwarded and the system just not working.
- But when it doesn't, there is a major disruption to business and the perception of our clients is hurt. Wouldn't really recommend this product unless you have a full time IT Person to manage it.
- Limitations on the Ooma Business products. Problems transferring calls in larger installations.
Pros
- The flexible pricing options allow me to select the best product for each customer. I have been pleased with the technical support provided.
- I am providing fax serices to several small businesses. The cost savings allow me to make a nice profit and save my customers a lot of money as well.
- I love the API integration docs and what they have in place. My results came out pretty amazing and the team was more than willing to help me through the process.
Cons
- There is very little that I can say that would be considered bad.
- It is a bit difficult to debug errors when I experienced them in Telnyx.
- Only downside is that they don't offer a fax <-> email service.
Pricing
Pricing Range
$
$
$
$
$
$
$
$
$
$
Product Demo & Screenshots
Product Demo
N/A
Advisor Recommendations & User Awards
FrontRunners
The top products based on usability and customer satisfaction, as rated by user reviews. Check out our full methodology description for more detail.
FrontRunners
2024
FrontRunners
2025
Advisor Recommendations
Our industry-specific advisors recommend products based on specific business needs. Connect with us to get your personalized recommendations.
15 Recommendations
N/A
Additional Info
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support and Training
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos
