About RingByName

RingByName is a cloud-based phone and VOIP service provider that offers e-fax, teleconferencing tools, note sharing, customer relationship management (CRM) features, scheduling, agent activity tracking and more.

Interactive voice response (IVR) enables users to record and upload answers to common questions that customers can access over the phone. The e-fax feature allows users to send, receive and view faxes as PDF files on desktop and mobile devices. Users can also create, schedule and send invitations to dial-in teleconference using telephone numbers and PIN codes.

Other features include call recording, toll free number support and virtual phone extensions. Users can also schedule meetings, calls and discussions, and t...


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Supported Operating System(s):

Web browser (OS agnostic)

24 Reviews of RingByName

Average User Ratings

Overall

4.88 / 5 stars

Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.5

Ratings Snapshot

5 stars

(24)

24

4 stars

(1)

1

3 stars

(1)

1

2 stars

(0)

0

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 24 results

July 2021

Carlos from Car Spot Financial Service

Company Size: 2-10 employees

Industry: Financial Services

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

4.0

Functionality

4.0

July 2021

Easy to use, reliable , good customer service and good quality for money.

Excellent

Pros

Like pricing, customer service, reliable and products

Cons

Does not like the voice, hopefully will change soon

Reasons for Choosing RingByName

Pricing, customer service and customizing our needs

Response from InPhonex

Replied July 2021

Carlos, Thank you for your review. We totally appreciate it. Regarding the voice, I am taking it that you mean the system voice. This we are looking to improve. Please do not hesitate to let us know if there is any other improvements that you see we need. Best, Kooi Lim

August 2021

Humberto from First Baptist Church of Westwood Lake

Company Size: 51-200 employees

Industry: Education Management

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

August 2021

Best Phone Company I have dealt with

I have been impressed with the RingByName software and also with the staff at RingByName. To me customer service is as important as the software. RingByName has always been there when we have needed them, proactive and also to make it clear, usually when we call is because we want to change something or do something outside the normal scope of use and RingByName always comes through.

Pros

The ease of use and reliability of the system has made it a breeze to manage the system. We run a school and had the system running during the 2020-2021 school year and we were able to do so much with the system and all our staff working from home.

Cons

I have not found anything to complain about, can the system improve? Yes, there is always room for improvement and RingByName is always coming out with new and improved services for their system.

Reasons for Choosing RingByName

Presentation, professionalism from sales staff, demos of the software and very important they did not break the bank when it came to price. A complete solution for all our communication needs.

Reasons for Switching to RingByName

The maintenance of the system was simply too much for our limited IT staff. By going with RingByName we eliminated the need to support another system in house and alleviated the load for our staff.

Response from InPhonex

Replied August 2021

Humberto, Thank you for your great review! Our culture is customer experience first and everything else second. We understand that the proper functioning of our service that we provide and the proper support is what we should deliver, regardless of what the client issue is. Please do let us know if there are any features that will help your organization even more. Thank you Kooi Lim RingByName.com

July 2021

Brian from NSI Insurance/Pallant Insurance

Company Size: 2-10 employees

Industry: Insurance

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

3.0

Value for money

3.0

Customer support

5.0

Functionality

2.0

July 2021

Room for Improvement

Overall customer service has been great they have devoted a lot of time to a couple of major issues within the office since we went on line and have resolved most of the problem. We are currently having delay issues with call conversations and they have been trying to resolved. They have not been able to pin point the issue yet and moving phones to plug directly into our router to test is not a feasible option.

Pros

It has several very good features but unfortunately have not had the opportunity to test out any of the additional features yet with our office or are feature our office just wont benefit from.

Cons

the lack of easy capability with our previous Polycom phones. We had to purchase Yealink phones to work with the software and new platform. We would have preferred keeping our Polycom phones as they are easier to manage than the Yealinks. Plus several people have headsets that we purchased the addition adapters to help them work with the yealink phones but have been unsuccessful in getting them to work good.

Reasons for Switching to RingByName

Our office merged with NSI Insurance Group and that is there platform they use with all locations

Response from InPhonex

Replied July 2021

Brain, We are sorry to hear that you are experiencing delayed audio and issues with Yealink phones. We are going to review the cases and get back with you. As for ease of use and features we have added a few very useful features such as SMS, Chat and Meet into the RingByName OX web application.. Please give them a try and let us know if they help you communicate better with your team and customers. We like to make sure that you are happy with our service and so continue reach out to us so that we can improve. Thank you Kooi Lim CEO of RingByName

August 2021

Ingrid from Art by God Inc

Company Size: 2-10 employees

Industry: Retail

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

August 2021

Excellent product and customer service

Great customer service. I was walked thru every step of the way.

Pros

The set up was very easy to follow . User friendly product.

Cons

I cannot think of anything I dislike at the moment.

Reasons for Choosing RingByName

Good reliable customer service was most important to me and it is exactly what I received with Ring by Name.

Reasons for Switching to RingByName

Terrible service

Response from InPhonex

Replied August 2021

Ingrid, Thank you for your business and review. We are here to serve you so that you can serve your customers even better. Best, Kooi Lim Ringbyname.com

July 2021

Beverly from NSI Insurance Group

Company Size: 51-200 employees

Industry: Insurance

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

July 2021

Review

Ring by Name has allowed users to easily forward calls to their cellular numbers, it allows each user to see who is available or on the phone

Pros

Ring by name is a user friendly product, it is very reliable and the support is exceptional

Cons

Initial set up is a little cumbersome..........................

Reasons for Choosing RingByName

Better solutions for our needs

Reasons for Switching to RingByName

Additional solutions offered

Response from InPhonex

Replied August 2021

Dear Beverly, Thank you for your honest review of our RingByName service. I am sorry to hear that the initial setup was cumbersome. We endeavor to improve that. Switching over from your legacy Mitel phone system to ours, our team found, presented some issues that took slightly longer than usual but I am glad that RingByName was able to resolve many of the service challenges you had in the previous system. I welcome any suggestions from you to further improve our service. Thank you CEO RingByName.com