About Sideline

Sideline is a cloud-based business phone solution that helps professionals manage work numbers on personal devices. Key features include activity dashboard, instant messaging, portability, chat and caller ID.

Designed for businesses of all sizes, Sideline comes with a second number tool, which allows users to manage group messages, separate caller ID, automated transcriptions and WiFi calling. The product’s business texting module enables enterprises to send branded messages, auto-replies, promotions, coupons and appointment reminders to clients. Additionally, it provides a solution for organizations to monitor group logs, mobile administrators, outbound calls, activities and inboxes.

Other features of Sideline include custom content, branding, ...


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Supported Operating System(s):

Web browser (OS agnostic)

46 Reviews of Sideline

Average User Ratings

Overall

3.70 / 5 stars

Ease-of-use

4.0

Value for money

4.0

Customer support

3.5

Functionality

3.5

Ratings Snapshot

5 stars

(22)

22

4 stars

(8)

8

3 stars

(5)

5

2 stars

(2)

2

1 stars

(9)

9

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 46 results

December 2019

Scott from LEVEL PR

Verified Reviewer

Company Size: 1 employee

Industry: Public Relations and Communications

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Functionality

5.0

December 2019

Second number heaven

Overall, it is a reliable way to add a second line to your cell phone that you can easily use for business purposes. This is especially true if you only need one.

Pros

I like Sideline because it was easy to set up. Most importantly, I don't miss calls that come inbound and it has good texting features. Also they just added a new feature that allows users to send and receive texts from their desktop/laptop. A nice time saver for longer messages.

Cons

Wish the price was a little bit cheaper per month, maybe by like $3-5.

April 2020

Angela from Zeus Financial Services

Company Size: 2-10 employees

Industry: Financial Services

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Functionality

5.0

April 2020

Great tool for collectors

It provides another option to reach those customers that already have your phone number blocked. Get more ways of communicating with difficult customers. Less expensive than a regular cellphone line.

Pros

It gives you the ability to have an extra phone number to use while collections. It has all the capabilities as any other phone number, text mssgs, voice mssgs.

Cons

The increased the cost of the subscription. Other than that the product is great and offers great features for the price.

Reasons for Choosing Sideline

When we used Skype and made calls our number showed "as private" so many of our customers did not answer the calls. Definitely not what we were looking for.

February 2017

Braden from College Movers & Junk Hauling

Company Size: 2-10 employees

Industry: Transportation/Trucking/Railroad

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

3.0

Customer support

1.0

Functionality

4.0

February 2017

An OK Cheap Start

I use Sideline as the main number for my business since we are fairly new and it makes more sense to use than purchase a second phone. I had my number go down for about 4 days though, which was terrible and more than irritated my customers. I also cannot say how much it cost us in potential clients. Their customer service took 4 days to get back to us. Even though they offer phone numbers they don't have one themselves and only work through an email. Call quality is pretty good, but you need to be right next to your phone because Sideline won't let the calls ring for very long. Overall it has worked pretty well for us and we haven't had a need to switch from it yet.

Pros

Free. Works pretty well. Call quality same as any phone. Offers texting and calls.

Cons

Must use regularly to maintain number. Terrible customer service. Had a few calls that were dropped or not properly connected. Numbers are HIGHLY prone to spam calls.

February 2018

Angelina from NYC Compass Counseling

Verified Reviewer

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

February 2018

A needed service but room for improved features

Pros

Sideline allows me to separate business from personal calls. I can have automatic out of office and other messages sent when clients call or text. I do not have to increase my phone data package to utilize the app but do need to be within wifi or data to accept and send calls or text.

Cons

The app does not always keep contacts saved names. So I will receive phone calls from regular clients but all I see is their number which I do not memorize. This is a glitch that does get annoying. Luckily, all contact info is stored on my phone directory. Sometimes, texts messages do not go through but I do not receive an error message.

February 2020

Anonymous

Verified Reviewer

Company Size: 11-50 employees

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

February 2020

Excellent Business Number

I really like this platform and it allows me to know when a business call is coming in so that I can make an effort to answer every call. No more guessing whether it's work-related or not.

Pros

This software works so well no one knows I use it as a second number. I love the way you can use the settings to add a picture in conjunction with an automated reply when you can't answer the phone.

Cons

It's a dummy number and there are other platforms that can't use the number to send bulk texts, etc.