Sideline Software

3.50 / 5 (34)

About Sideline


Sideline is a cloud-based business phone solution that helps professionals manage work numbers on personal devices. Key features include activity dashboard, instant messaging, portability, chat and caller ID.

Designed for businesses of all sizes, Sideline comes with a second number tool, which allows users to manage group messages, separate caller ID, automated transcriptions and WiFi calling. The product’s business texting module enables enterprises to send branded messages, auto-replies, promotions, coupons and appointment reminders to clients. Additionally, it provides a solution for organizations to monitor group logs, mobile administrators, outbound calls, activities and inboxes.

Other features of Sideline include custom content, branding, website linking and more. It is available on a monthly subscription and support is extended via documentation, phone and email.



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Supported Operating System(s):

Web browser (OS agnostic)

34 Reviews of Sideline

Average User Ratings

Overall

3.50 / 5 stars

Ease-of-use

3.5

Value for money

3.5

Customer support

3.5

Functionality

3.5

Ratings Snapshot

5 stars

(15)

4 stars

(5)

3 stars

(4)

2 stars

(2)

1 stars

(8)

Likelihood to Recommend

Not likely

Very likely

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Showing 1-20 of 34 reviews

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October 2018

Nick from LED Global Supply

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

October 2018

Works Perfectly - Increased Our Business By 60%

Best addition to our client/customer communications for 9 buck a month we ever made.

Pros

We use Sideline to make sure EVERY incoming call receive an "Immediate Text Message Response". Sideline knows if it was a mobile phone calling in. This is so important in the "Service Industry". People call our main Ooma VOIP online posted tele numbers (we have eight)... the Ooma numbers forward to our head technician.... If the head technician cannot take the call, or is on another line, then the incoming caller receives an AUTO TEXT MESSAGE the minute they hand up. Very Very Cool. The text message has a tele-phone number fo an Alternate Tech, a link to our web site, and a message thanking them for calling.

Cons

NONE !!! NONE WHAT-SO-EVER
The people leaving negative reviews are (in our opinion) not very bright. The Last thing you want some inquiry calling you to do Is: "Google" something they are looking for (find you), make the call and then not get you for whatever reason. Why not put a friggin' text message (with alternate tapeable tel number), a message with links, and image in their face the minute they hang up. Way better than losing the customer to another Google search. Think Different ! We don't lose customers anymore. YEA Sideline.

February 2017

Braden from College Movers & Junk Hauling

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

3.0

Customer support

1.0

Functionality

4.0

February 2017

An OK Cheap Start

I use Sideline as the main number for my business since we are fairly new and it makes more sense to use than purchase a second phone. I had my number go down for about 4 days though, which was terrible and more than irritated my customers. I also cannot say how much it cost us in potential clients. Their customer service took 4 days to get back to us. Even though they offer phone numbers they don't have one themselves and only work through an email. Call quality is pretty good, but you need to be right next to your phone because Sideline won't let the calls ring for very long. Overall it has worked pretty well for us and we haven't had a need to switch from it yet.

Pros

Free. Works pretty well. Call quality same as any phone. Offers texting and calls.

Cons

Must use regularly to maintain number. Terrible customer service. Had a few calls that were dropped or not properly connected. Numbers are HIGHLY prone to spam calls.

March 2018

Pamela from Simplify Bizness

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

3.0

Customer support

4.0

Functionality

4.0

March 2018

Convenient

Pros

Sideline works as a separate line on my phone. I use it as my business mobile number.

Cons

The name doesn't appear 99% of the time (only the number), even though the caller is listed in my contacts. Calls are not always clear. Doesn't have as many features as other competitors and less than TextFree, the free service offered through Pinger (Sideline's parent company). I have always paid for the service. Customer service is not the greatest.

October 2018

Anonymous

Verified Reviewer

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

October 2018

Excellent Option for Freelancers

Sideline lets me have a work phone and a personal phone without actually needing to have two phones. Great service.

Pros

Sideline make it very easy for me to neatly divide my work calls and texts from my friends. I work as a freelancer so it's super nice to know when an editor might be calling vs a friend. Being able to text from my second number is great as well.

I'm told you are also able to bring your number with you if you ever grow your business to the point of wanting a standard desk phone, which is a great feature, but I've not done it.

Cons

Very little. Works great and I have no complaints.

July 2016

W. Shawn

Review Source: GetApp


Ease-of-use

1.0

Value for money

2.0

Customer support

1.0

Functionality

1.0

July 2016

Not close to even being "professional" grade

I am currently involved in several different businesses and need separate phone lines for each in order to text or call clients. However, I do not want to have separate phones. Sideline does not allow for the use of a fully individuated phone number (e.g., calling out from the same number as calling in), especially when a competitor app is installed. If you are looking for communication and confidence in the use of an app that allows you to separate personal from professional securely, and thus allow clients not to access your private information, this may not be the app for you. Instead, you may have to use Caller ID block in order to "rectify this scenario" which opens a whole host of other communication issues with clients (some don't answer blocked calls, some automatically reject blocked calls, etc.) Customer service appears to take a lackadaisical approach, stating they know this is a known issue, and it is "common", but is not aware of plans to fix the common, known issue. I have used customer service on two different occasions and been informed on both occasions by separate customer service representatives that the system had a glitch that did not allow them to see my trouble ticket. When I was not a customer, I had inquired about the actual service through the same ticket system and been in contact with yet another representative multiple times within a 24 hour period.

Pros

The app is a free app with the potential to be really good if programmed correctly.

Cons

Customer service doesn't appear to respond in a timely fashion. Also, having a ticket management system that closes out a ticket after 3 days of inactivity without responding in said time is counterintuitive and frustrating to the user.

The app does not use a distinct dialer like Line2 or even Google Voice.

The app does not allow for the use of multiple lines coming in (even in the paid version). I am assuming this is for security purposes, but in some cases multiple lines are necessary.

February 2018

Angelina from NYC Compass Counseling

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

February 2018

A needed service but room for improved features

Pros

Sideline allows me to separate business from personal calls. I can have automatic out of office and other messages sent when clients call or text. I do not have to increase my phone data package to utilize the app but do need to be within wifi or data to accept and send calls or text.

Cons

The app does not always keep contacts saved names. So I will receive phone calls from regular clients but all I see is their number which I do not memorize. This is a glitch that does get annoying. Luckily, all contact info is stored on my phone directory. Sometimes, texts messages do not go through but I do not receive an error message.

March 2018

Jen from Psychotherapy Practice

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

March 2018

Very happy with this extra phone number

Pros

I've been using Sideline for over a year and find it so functional. Unlike many of my friends who need an extra work phone number, I simply use this on my iPhone and do not need to carry extra hardware. Absolutely worth for the pro version!

Cons

Sometimes calls come up as missed or voicemails come up within the app notification, and sometimes they show up in my general phone notification. It's just confusing as I'm not sure if it's a personal or professional call.

July 2018

Psalm from Psalm Somatic

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

3.0

Functionality

4.0

July 2018

No need for a second phone

Should have lower price tiers for lower use

Pros

This has cut my client cost down greatly. I don't have to have a seperate phone. The phone quality has been steadyand the texting is helpful with rescheduling!

Cons

There is this strange second message that you have to answer yes to for every call. I don't like the confirmation of the call button, but I understand it may help people who use there side line for more discreet dealings.

February 2019

Anonymous

Verified Reviewer

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

2.0

Value for money

3.0

Customer support

2.0

Functionality

2.0

February 2019

Problems with usage and cancelling subscription

It seemed to work well at the beginning and was good for the price, but things deteriorated over time, causing a lot of problems with my not getting back to customers whose messages got lost in Sideline cyberspace

Pros

It appeared to be a good solution for my small business

Cons

On more than one occasion, people left messages, I saw the call listed, but there was no voicemail there. The developer had no explanation for the problem and could not fix it. I went back and forth many times with customer service. They were responsive but the problem was never fixed. In addition, when I tried to cancel my subscription, Google could not find the subscription agreement I purchased through Google Play, and I spent hours on the phone trying to stop the monthly charges. Sideline support referred me to Google, and Google referred me to Paypal. It was a ridiculous set of events not worthy of anyone's l-o-n-g amount of time spent.

July 2017

Psalm from Psalm Somatic

Company Size: 1 employee

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

July 2017

I use daily to reach mental health clients. It allows me to provide text access and phone access.

It allows me to provide a sense of security to my clients. I am able to keep my privacy, while being accessible.

Pros

I like the clear reception and the email notification is very helpful.I can screen the calls easily.

Cons

I would like a video chat option like facetime. The emoticons are a bit limited as well. I have droped calls on elevators and older buildings.

September 2017

Laurabell from anchored financial retirement services

Company Size: 1 employee

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

September 2017

Best way to show local presence without having to change my cell phone number

Didn't have to change my cell phone number when I moved into a new state to start my new business.

Pros

That I don't have to change my cell phone number after moving into a new area to start my business. Added bonus, you can text from the number and now I can seperate all my business calls from my personal calls!

Cons

There is a delay when someone calls into me and I answer. I have to wait a few seconds. When a voicemail is left I can't dial back automatically, I have to go into the program to do so

April 2018

Anonymous

Verified Reviewer

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

April 2018