Overall a great experience with Skype, have been using it for more than 7 years now. Easy to connect, voice and video call quality is great provided a good internet connection.

Sadly my overall experience with Skype was not good.

Almost everybody is familiar with the software, so it's easy to introduce in a company setting. It's a great platform for team communication (chats and video conferencing).

It is quite easy to search for people and also tremendously practical for making a call abroad.

It's very helpfull when studying with mates: We can share screen and communicate, which helps to explain and share ideas more easily, like we are studying together at the same room.

The least I dislike about this app is that if you try to send other people request to make a lot of friends  then they block your account which is so disgusting.

Not user friendly enough, application is often loaded with unnecessary features that makes it unprofessional and slow to use.

Overall, Skype is a good product to have as an individual or as a business.

What I really like about Skype is the ease of use of the app, everything you need is accessible and functional.

The majority of people now use Zoom, so it is hard to find someone who still uses it. Therefore, unless you have regular contact on the platform, you may not use it.

Sadly, I can't count how many times meetings were interrupted or dropped, or faced with technical challenges. It was usually quite frustrating for all parties involved in the meeting.

It is easy to use and the option to phone call is usefull.

It is really a user friendly product, which a simple interface and quick messaging feature. Video and audio quality are also good.

We love how easy Skype is to use. It makes meetings a breeze.

Connectivity (FREEZES) Issues. Lack of new features, it's been the same for years.

It is also convenient to integrate other applications to Skype. Skype also works very well on my laptop as well as my mobile phone and the audio/video during calls is high quality.

Best product for securely messaging and set up instant meetings in an organisation.

Overall I have  the best experience while using this app. It is a one of a kind I wouldnt  not trade it for any other app.

Love it and use it whenever i can to talk with people and maybe potential customers and find business contacts for assistance.

I liked how easy it was for me to use and navigate the software.

What I like most about Skype is the UI and the fact that it's user friendly. Messaging for business and sending/accessing files is super easy.

Screen share feature is amazing and completely free of cost. It is a simple and amazing software.

There have been times when I have not received a call even though the caller was calling. New group call feature which doesn't auto ring is annoying as well.

For both personal and business reasons, Skype is a terrific way to connect quickly and effortlessly.

I love that I can easily call people and receive calls. I personally find the screenshare option remarkably useful, espeically when I have to hold presentations or teaching online.

Skype used to be a mainstay in my field (ancient history) because of its ability to connect international scholars cheaply and easily. It was mostly stable, fairly easy to use, and low-fuss.

There was a time in the past when it worked well enough and there weren't many other options. However, I believe there are now many better options out there for your time, money, and security.

So immediately they accept the request you can speak in your language and they  will hear in their language and that makes a good and easy conversation with them.

Great tool for chatting, conferance and video calling. User-interface is very good.

Skype is the undisputed leader in instant messaging for small businesses. It has a fast chat interface and is best for small conversations and planned meetings with stable screen sharing features.

There is not much I do not like, but the lack of support of break-out rooms is something I have noticed and missed on occasion, though a minor gripe.

The one thing It makes me not like the software that much is the lagging and freezing problem.

Skype's OneDrive integration enables you to share files one-by-one or in bulk over Skype. Any content from your computer or phone can be shared with your colleagues if video meetings are not enough.

I like that this software is free, simple, and easy to set up. It does not require a lot of knowledge and the format and design is clear.

The problem I have with this software is the fact that once a agent has dispositioned the call it cannot be modified. For example if any information is incorrect it cannot be corrected.

Thank you for such a comprehensive system that is extremely easy to use.

Once they learned to use it in their daily routines it has made them work more efficiently. We have had some trouble with a loss of connection.

Pretty much everything is OK , it is easy to navigate as a administrator and  for the agents as well.

Another issue we have is when Windows updates are installed an server is restarted all the services that run the dialers don't always start even if they are setup to restart if they fail to start.

Time zones are extremely convenient and the reports allow us to track & improve metrics. It's been priceless in that regard.

For companies like ours that are not very technologically inclined, having their customer service team available to answer questions and troubleshoot has been WONDERFUL and a must.

Using OPC's superb Support and technical teams, we have integrated with multiple CRMs (MS-CRM, SalesForce, ACT! etc) as well as a variety of PBX platforms such as Avaya, TrixBox and Panasonic systems.

Quick and Helpful Customer Service. Very Flexible, Accommodates to business needs.

Nice to have a completely integrated solution for all customer information as well as script help for callers.

Either way, I had to PAY AGAIN, and AGAIN, it still did not work.

Easy to setup and configure. Scalable to increase as our business grows.

Spitfire has helped make our phone room run to the best of its ability.

This is a great option for businesses who are required to contact hundreds or even thousands of people in a single day in an efficient matter. Constantly being upgraded.

There was always a 3-5 second delay before the message was left so we were never able to use it. The company was never able to demonstrate a working product refused to give me my money back.

Warren, Brent, Ankit, and Supria are all people at OPC that are amazing talents, and they have all of my confidence to work on our systems at any time.

Love Spitfire with some minor connection issues & learning curve.

Many features I wouldn't have expected but appreciate. Updated versions easy to install.

US Dollar

Skype is a VoIP solution by Microsoft that allows users to make phone calls, host or join video conferences, and send and receive instant messages in one-on-one or group chats. The software is preinstalled on many Windows systems, and is free for basic use, with additional charges for calling local or national phone numbers. Skype is aimed at individuals and only offers basic functions for business users.

Skype offers a range of functionality in addition to VoIP telephony to Skype users, cellphones, and landlines. Users can exchange messages and send files to their contacts, and host conferences with or without video streams, with up to 50 participants. Skype also provides screen sharing capabilities, a customizable interface, and the ability to import contacts into an address book. An appointment scheduler allows meetings to be time-limited and participants can be invited to meetings via phone, email, or link sharing. Additionally, Skype's integrated translation software can broadcast live conversations in other languages, translating full sentences and presenting these as subtitles.


LongDescription

Online Voice Transmission

Two-Way Audio & Video

Access Controls/Permissions

Single Sign On

Call Recording

Collaboration Tools

On-Demand Recording

Presentation Streaming

Data Import/Export

File Transfer

One-to-One Messaging

Recording

Contact Management

Screen Sharing

Mobile Access

Transcripts/Chat History

Real-Time Notifications

Group Messaging

Video Support

File Sharing

Alerts/Notifications

Real-Time Chat

Chat/Messaging

Two Way Audio & Video

Electronic Hand Raising

Video Call Recording

Conferencing

Automatic Transcription

Video Conferencing

Drag & Drop

Video Streaming

Third-Party Integrations

Microsoft Outlook Integration

Live Chat

@mentions

Search/Filter

Read Receipts

Call Conferencing

FAQs/Forum

Knowledge Base

Chat

Self-Employed

2-10

11-50

51-200

201-500

501-1000

1000+

Skype

Documentation

Designed as a hybrid call center solution, SpitFire Enterprise utilizes powerful dialing tools to assist call centers in the telemarketing, financial services, healthcare, and education industries launch blended inbound and outbound campaigns. SpitFire Enterprise provides 5 dialers: Predictive Dialer, Fixed Rate Dialer, Quick Connect Dialer, Preview Dialer, and Manual Dialer. In addition, SpitFire Enterprise also provides dynamic caller ID, cell number identification (CNI), and integrated support services from SpitFire's technical and programming team. 


With SpitFire, agents can view all prospect details such as general info, interaction history, account notes, and callback history. Agents are also able to schedule callbacks using an integrated callback scheduler and communicate and collaborate with managers/co-workers using chat messaging functionality. For administrative capabilities, managers can view real-time statistics for agents/lists/campaigns, monitor agent activity and provide whisper coaching, generate comprehensive reports, manage time zones, reassign and reschedule callbacks, control dial ratio, duplicate campaigns and accounts, assign manager and agent permissions, and more.


SpitFire Enterprise also provides built-in CRM integration, a SQL builder tool with Microsoft SQL Database integration, and a text-to-speech add-on tool. 



Call Transfer

Customizable Reports

IVR/Voice Recognition

Automatic Call Distribution

Auto-Dialer

Blended Call Center

Call Logging

Customizable Fields

Call Center Management

Call Disposition

Progressive Dialer

VoIP

Text to Speech

VoIP Connection

Outbound Call Center

Lead Management

List Management

FCC Compliance

Call Scheduling

Inbound Call Center

Call Scripting

Queue Management

Predictive Dialer

Caller ID

Campaign Specific Caller ID

Computer Telephony Integration

Telemarketing Management

Manual Dialer

FTC Compliance

Alerts/Escalation

Power Dialer

Open Database Design

Reporting/Analytics

Contact Database

Preview Dialer

Call Monitoring

Campaign Management

Web browser (OS agnostic)

Windows 10

Starting @ 70.00/agent/month

Group packages:

$month /280.00for 4 agents
$840/month for 12 agents
$1680/month for 24 agents
$3360/month for 48 agents

Skype vs SpitFire

User Ratings & Reviews

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Product Demo & Screenshots

Advisor Recommendations & User Awards

Additional Info

Support and Training

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