The problem I have with this software is the fact that once a agent has dispositioned the call it cannot be modified. For example if any information is incorrect it cannot be corrected.

Thank you for such a comprehensive system that is extremely easy to use.

Once they learned to use it in their daily routines it has made them work more efficiently. We have had some trouble with a loss of connection.

Pretty much everything is OK , it is easy to navigate as a administrator and  for the agents as well.

Another issue we have is when Windows updates are installed an server is restarted all the services that run the dialers don't always start even if they are setup to restart if they fail to start.

Time zones are extremely convenient and the reports allow us to track & improve metrics. It's been priceless in that regard.

For companies like ours that are not very technologically inclined, having their customer service team available to answer questions and troubleshoot has been WONDERFUL and a must.

Using OPC's superb Support and technical teams, we have integrated with multiple CRMs (MS-CRM, SalesForce, ACT! etc) as well as a variety of PBX platforms such as Avaya, TrixBox and Panasonic systems.

Quick and Helpful Customer Service. Very Flexible, Accommodates to business needs.

Nice to have a completely integrated solution for all customer information as well as script help for callers.

Either way, I had to PAY AGAIN, and AGAIN, it still did not work.

Easy to setup and configure. Scalable to increase as our business grows.

Spitfire has helped make our phone room run to the best of its ability.

This is a great option for businesses who are required to contact hundreds or even thousands of people in a single day in an efficient matter. Constantly being upgraded.

There was always a 3-5 second delay before the message was left so we were never able to use it. The company was never able to demonstrate a working product refused to give me my money back.

Warren, Brent, Ankit, and Supria are all people at OPC that are amazing talents, and they have all of my confidence to work on our systems at any time.

Love Spitfire with some minor connection issues & learning curve.

Many features I wouldn't have expected but appreciate. Updated versions easy to install.

Sometimes the software seems a little glitchy. Occasionally it will just pick up a call without touching the phone or disconnect for no reason.

Integration with Polycom and other phones is nice.

MXIE has proven to greatly improve efficiency in the office. The software is stable and solid.

The thing I like most about this software is the different functions that can be used to monitor and review calls.

My overall experience with MXIE has been a great one.

Just a very basic system to integrate your VOIP phone system. No bells and whistles and not a lot of options to make it customized to your needs.

It is one of those products that become an integral part of your daily work. Every office employee here uses it every day - a great indicator of MXIE's value.

Setting up various queues was very easy to do, the entire setup portion is very user friendly.

Requires the entry of complex server addresses for login. Sometimes it doesn't connect with my office phone and it can get confused when using MXIE to dial numbers.

If this is the kind of customer service experience that you want to get stuck with, you have been warned.

It connects us quickly and efficiently. MXIE makes communicating enjoyable and easy for any office.

The layout can be customized to your specific needs, but this is limited. It can be confusing to find functions you do not use regularly.

The IM function is a bit lacking unless you have it open for calls you get stuck in the chat and in some cases it is hard to tell who you may be chatting with if you have multiple chats open.

Conference function never worked, Call log was intermittent, hard to redirect call diverts and set up after hours messaging.

Customer support has also been great so far with tutorials and ease of access to talk to them.

Designed as a hybrid call center solution, SpitFire Enterprise utilizes powerful dialing tools to assist call centers in the telemarketing, financial services, healthcare, and education industries launch blended inbound and outbound campaigns. SpitFire Enterprise provides 5 dialers: Predictive Dialer, Fixed Rate Dialer, Quick Connect Dialer, Preview Dialer, and Manual Dialer. In addition, SpitFire Enterprise also provides dynamic caller ID, cell number identification (CNI), and integrated support services from SpitFire's technical and programming team. 


With SpitFire, agents can view all prospect details such as general info, interaction history, account notes, and callback history. Agents are also able to schedule callbacks using an integrated callback scheduler and communicate and collaborate with managers/co-workers using chat messaging functionality. For administrative capabilities, managers can view real-time statistics for agents/lists/campaigns, monitor agent activity and provide whisper coaching, generate comprehensive reports, manage time zones, reassign and reschedule callbacks, control dial ratio, duplicate campaigns and accounts, assign manager and agent permissions, and more.


SpitFire Enterprise also provides built-in CRM integration, a SQL builder tool with Microsoft SQL Database integration, and a text-to-speech add-on tool. 



LongDescription

Call Transfer

Customizable Reports

IVR/Voice Recognition

Automatic Call Distribution

Auto-Dialer

Blended Call Center

Call Recording

Call Logging

Customizable Fields

Call Center Management

Call Disposition

Progressive Dialer

Data Import/Export

VoIP

Text to Speech

Contact Management

VoIP Connection

Outbound Call Center

Lead Management

List Management

FCC Compliance

Call Scheduling

Inbound Call Center

Call Scripting

Queue Management

Predictive Dialer

Caller ID

Campaign Specific Caller ID

Computer Telephony Integration

Telemarketing Management

Real-Time Chat

Manual Dialer

FTC Compliance

Alerts/Escalation

Conferencing

Power Dialer

Open Database Design

Reporting/Analytics

Contact Database

Preview Dialer

Call Monitoring

Campaign Management

Online Voice Transmission

Call Conferencing

Web browser (OS agnostic)

Windows 10

Starting @ 70.00/agent/month

Group packages:

$month /280.00for 4 agents
$840/month for 12 agents
$1680/month for 24 agents
$3360/month for 48 agents

Email/Help Desk

Knowledge Base

Phone Support

Chat

Self-Employed

2-10

11-50

51-200

201-500

501-1000

1000+

SpitFire

In Person

Live Online

Webinars

Documentation

Videos

Zultys offers a line of unified communications (UC) solutions and phone system equipment known as the Zultys MX Series. Zultys MX systems support on-premise, cloud-based and hybrid deployments for businesses of all sizes. The solution also offers a proprietary line of IP phones that integrates with the MX systems to provide single-vendor communications environment.


Zultys MX series offers the MXIE client for end users that integrates presence, email, softphone calling, call control, faxing and video calling in a single application. Contact center features, such as an outbound dialer, are also provided within the solution.


Other features of The Zultys MX System includes call forwarding, advanced call routing, automated attendant, voicemail to email, and built-in reports. The solution enables users to customize call distribution to agents and select in-queue announcement or music on-hold.


Licensing for Zultys cloud is user-based. Support is available via knowledge base, user manuals, video tutorials and online help form.



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