I have to say, helps me a lot when I am in some noise and I can not hear the speaker very well. And I am most tome in noise. Just find quiet place and play a saved call. Irreplaceable!

First off all I most like quality of record calls.

Sometimes by himself turn off recording. I notice that is happenig when my phone get update.

We utilize the product to listen and record phone conversations on a daily basis. Multiple managers have access and we have had great success monitoring calls for quality. The most recent interaction with Versadial was for HELP! Recently, we had to have a review on how to setup groups and seating, etc. We had an excellent experience with tech support. Thank you so much!

Ease of use.

Would like to have representation in Mexico with local support.

Easy to use, quick response in case of issues with the system.

Expensive cost of support and licenses, and non spanish support

Less administration, management and more accessibility to access the recordings.

The easy of use, progressively making software improvements, customer and technical support I get from customer service agent in the support group as well as the the online support documents.

More YouTube videos showcasing the product as well as technical videos on how to troubleshoot, upgrade the Adutante software. If there was a video walking a customer through the process on generating the web browser certificate creation is beneficial.

We often have to get recordings, the software is extremely user friendly!

We have had twice in the 7 years I've been with the Office to where the software was somehow unhooked, by another vendor. Once the problem was found and identified, the Technicians worked very hard to get it back up and operating correctly.