About VSLogger Call Recorder

VSLogger Call Recorder is an on-premise call recording solution for small and midsize businesses. It offers services to call centers, financial institutions, insurance agencies, law practices, government organizations and other industries.

The key features of VSLogger are call recording, quality control evaluations, reviews, live performance dashboards, and business intelligence. It also offers coaching, screen capture, workflow optimization and reporting capabilities to the users.

VSLogger can be integrated into various phone devices and computers. It supports analog, digital, private branch exchange (PBX) extensions, VoIP and other phone lines. The quality control module of the software allows managers to monitor the performance of and provide relev...


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Supported Operating System(s):

Windows 7, Windows Vista, Windows XP, HP-UX, Windows 2000, Windows 8, Windows 10

14 Reviews of VSLogger Call Recorder

Average User Ratings

Overall

4.64 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(9)

9

4 stars

(5)

5

3 stars

(0)

0

2 stars

(0)

0

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 14 results

November 2019

Anonymous

Verified Reviewer

Company Size: 201-500 employees

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

4.0

Functionality

5.0

November 2019

Very useful apllication

I have to say, helps me a lot when I am in some noise and I can not hear the speaker very well. And I am most tome in noise. Just find quiet place and play a saved call. Irreplaceable!

Pros

First off all I most like quality of record calls.

Cons

Sometimes by himself turn off recording. I notice that is happenig when my phone get update.

September 2016

Kira from Carolina Wholesale Group

Company Size: 51-200 employees

Industry: Import and Export

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

September 2016

Great product! Simple to use!

We utilize the product to listen and record phone conversations on a daily basis. Multiple managers have access and we have had great success monitoring calls for quality. The most recent interaction with Versadial was for HELP! Recently, we had to have a review on how to setup groups and seating, etc. We had an excellent experience with tech support. Thank you so much!

Pros

Ease of use.

June 2019

Rafael from Intercam Banco

Company Size: 1,001-5,000 employees

Industry: Financial Services

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

3.0

Customer support

4.0

Functionality

3.0

June 2019

Intercam

Would like to have representation in Mexico with local support.

Pros

Easy to use, quick response in case of issues with the system.

Cons

Expensive cost of support and licenses, and non spanish support

Reasons for Choosing VSLogger Call Recorder

Partner offers

July 2017

Jim from San Diego Superior Court House

Company Size: 1,001-5,000 employees

Industry: Government Administration

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

July 2017

Professional, and knowledgeable experience.

Less administration, management and more accessibility to access the recordings.

Pros

The easy of use, progressively making software improvements, customer and technical support I get from customer service agent in the support group as well as the the online support documents.

Cons

More YouTube videos showcasing the product as well as technical videos on how to troubleshoot, upgrade the Adutante software. If there was a video walking a customer through the process on generating the web browser certificate creation is beneficial.

April 2020

Jill from Trinity County Sheriff's Office

Company Size: 51-200 employees

Industry: Law Enforcement

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

April 2020

Excellent easy to understand help

Pros

We often have to get recordings, the software is extremely user friendly!

Cons

We have had twice in the 7 years I've been with the Office to where the software was somehow unhooked, by another vendor. Once the problem was found and identified, the Technicians worked very hard to get it back up and operating correctly.