About WhatConverts

WhatConverts is a cloud-based call tracking solution that enables businesses of all sizes to manage, track and record leads and calls across all marketing channels. Primary features include generating automated greetings, recording phone calls, customizable tracking and spam blocking.

WhatConverts allows users to upload customizable greeting messages in MP3 formats or choose recordings in an automated voice using a local language. The solution uses dynamic number insertion (DNI) triggers, which enables users to track both organic and paid visitors across various search engines. Additionally, it offers port telephone numbers capabilities for retaining the client database in a centralized platform.

WhatConverts provides phone call tracking module, which...


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Supported Operating System(s):

Web browser (OS agnostic)

41 Reviews of WhatConverts

Average User Ratings

Overall

4.95 / 5 stars

Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

Ratings Snapshot

5 stars

(39)

39

4 stars

(2)

2

3 stars

(0)

0

2 stars

(0)

0

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 41 results

August 2018

Michael from Search Control

Verified Reviewer

Company Size: 11-50 employees

Industry: Internet

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

August 2018

WhatConverts is the comprehensive lead tracking solution marketers previously only dreamed of.

WhatConverts has been a godsend as far as providing added transparency for our clients and streamlining what used to be a rather time-consuming process of configuring conversion tracking across countless platforms and ad campaigns. Using the incredibly simple yet comprehensive dashboard, we are able to quickly and easily show our clients true ROI from their marketing efforts, and that has proven to be invaluable. Client retention rates and overall client satisfaction have gone through the roof and only continue to improve as the WhatConverts platform continues to evolve and grow. We are looking forward to many years of hand-in-hand growth with WhatConverts by our side. THANK YOU!

Pros

The ease of use, robust tracking solutions, and unparalleled value WhatConverts provides is second to none. We've utilized other tracking solutions in the past, but none have been as simple to set up or provided as user-friendly of an interface as WhatConverts. With all of that said, the best part of WhatConverts is the customer support provided by his staff. I may have never met them in person, but they truly feel like a friend that is always there to help. Any time we have questions or feedback, they provide lightning fast responses that are clear and concise.

Cons

Only writing this sentence because a response in this field was required. We've been using WhatConverts for quite a while now and I honestly am sitting here struggling to think of a con.

Response from WhatConverts

Replied August 2018

Thanks you so much for a great review. I know Jenn and Starr will be thrilled with your feedback.

May 2020

Patrick from FatCat Strategies, LLC

Company Size: 2-10 employees

Industry: Marketing and Advertising

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

May 2020

Great product with newly improved documentation

Pros

The most important thing for us is being able to track calls, form submissions, facebook leads, Leadpage/unbounce submissions, and chats - WhatConverts allows us to do this all. Additionally, we (and our clients), love being able to see which paid keywords are driving sales. They also have incredibly helpful support staff.

Cons

Prior to 2020, their documentation was old and a bit outdated. The initial set up was more difficult than it probably needed to be, however, they've recently updated their website/documentation and it's much, much better.

Reasons for Choosing WhatConverts

We tested Whatconverts, callsource, and callrail at the same time on different clients with the expectation that Callrail would be the winner. However, we liked being able to track everything with Whatconverts. Additionally, we had a negative experience with CallRail's support staff, whereas Whatconverts' team was responsive and helpful.

Response from WhatConverts

Replied May 2020

Patrick, thank you for taking the time to give us your honest review. I'm happy to hear you've seen the improvements to our website and documentation. We have more changes in the works as we continually work to help you get marketing clarity.

January 2018

Oscar from Spanish Media

Company Size: 11-50 employees

Industry: Marketing and Advertising

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

4.0

Functionality

5.0

January 2018

We help customers implement a tracking system that can tie all the mediums and sources they use.

Pros

The attribution for ROI is definitely a tool every marketer should have. The dashboard is easy to use and can be customized to find what you are looking for easily.

Cons

I have been very satisfied with this product until now I have nothing that I am unhappy about. Maybe in the future they will be able to track more sources to make unparalleled

July 2020

jackson from Services

Company Size: 11-50 employees

Industry: Marketing and Advertising

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

3.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

July 2020

Great support and software

Pros

I am continuously learning about the new ways I can track attributions. The more I learn the better this tool gets. It really allows me to track everything I need to capture all attributions which is crucial for my industry! Their customer support is #1. [SENSITIVE CONTENT HIDDEN] are extremely competent with the software they use and respond lightning quick. Easily the best customer support I have experienced.

Cons

The amazing customer support is needed. This software is great but a little complicated and difficult to get a handle on however it is all worth it due to the great support and functions this software has!

Response from WhatConverts

Replied July 2020

Thank you for your review Jackson. We are aware that getting setup initially is not as intuitive as we would like it, but you'll be happy to hear we are busy doing an over haul on the signup process which will help substantially. I'm happy to hear that you've persevered and have been able to appreciate the speed and value of WhatConverts.

July 2018

Kayla from Linnihan Foy Advertising

Verified Reviewer

Company Size: 11-50 employees

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

July 2018

Excellent product and EVEN BETTER customer service.

Lead source tracking - using phone tracking and web form tracking. Lead notification emails. A tool for clients to track quote and sales values that link directly to leads. Whitelabel dashboard for clients to log into for realtime reporting. Simple (one line code) integration on all sites. Great value for the price. Unlimited accounts and agency users. Lead page and landing page information. Independent cookie tracking maintained outside of Google's algorithm. Unique/Repeat user data. The list truly goes on...

Pros

We were looking for one tool with online form tracking that pulls channel information for each lead. We also needed something we could loop into our traditional (offline) media efforts and call tracking is a classic option and WhatConverts does it in a way that brings us into the world of digital reporting. I could not be happier with our experience using this tool, setting it up, the cost is so reasonable and the value is exceptional. The tool checks every box we need, including a whitelabel, independent login option for our agency members and every individual client. The best part, though, has been the kindness and expediency of the support team. I have had numerous questions to quickly familiarize myself. Not that anything is particularly difficult to figure out, but I want it to be right and for us to use this tool to its full capacity. And their team gets back to me with a wonderful explanation immediately (even after hours). The integration is simple and the dashboard is beautiful. This is quickly becoming a feature we present our clients that they get excited about and won't know how to live without. Thank you!

Cons

None. There are few features I've requested (automated quote/sales value based on criteria from form fill outs) - but their response is never "we can't do that", but rather "we'll put it in the queue".

Response from WhatConverts

Replied July 2018

Hi Kayla, Thank you for your review! We are working on getting the automatic values set up in our system and we're going to be sending out emails as soon as new features are ready. Thank you for being a great customer! We're happy to have you on board.