--- title: "Zoom Phone Software Reviews, Demo & Pricing - 2026" description: "Review of Zoom Phone Software: system overview, features, price and cost information. Get free demos and compare to similar programs." source_url: "https://www.softwareadvice.com/voip/zoom-phone-profile/" page_type: "product" language: "en" --- [Home](https://www.softwareadvice.com/) / [Business Phone Systems Software](https://www.softwareadvice.com/voip/business-phone-service-comparison/) / Zoom Phone Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Reviews](https://www.softwareadvice.com/voip/zoom-phone-profile/reviews/)[Alternatives](https://www.softwareadvice.com/voip/zoom-phone-profile/alternatives/) # Zoom Phone Review From $10-$20/month Free version Free trial 3 plans Wondering if Zoom Phone is right for your organization? Our Business Phone Systems Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - User Reviews - Popular Comparisons ## Overview Zoom Phone 4.5 [(249)](https://www.softwareadvice.com/voip/zoom-phone-profile/reviews/) Pricing Starting at $10.00 per user per month ### About Zoom Phone Zoom Phone is a VoIP solution designed to help businesses in education, finance, healthcare and government sectors connect and communicate with team members on a unified interface. It offers a central administrator portal, allowing managers to modify phone numbers, view call details and monitor call quality. The platform supports an advanced encryption standard (AES) 256-bit algorithm that lets teams secure voice calls and media across various session initiation protocol (SIP) devices. Zoom Phone enables administrators to transfer, forward, record, block and hold calls using Android and iOS mobile applications. Additionally, teams can switch between voice and video conferencing, manage call queues and secure login via single sign-on. Zoom Phone lets businesses integrate the system with several third-party applications such as Google Drive, Salesforce, SharePoint, Slack and more. Pricing is based on monthly and annual subscriptions and support is extended via FAQs, help center, training videos and other online measures. Wondering if Zoom Phone is right for your organization? Our Business Phone Systems Software selection experts can help you in 15 minutes or less. ## Zoom Phone User Interface ## Popular Zoom Phone Alternatives Main Product Zoom Phone 4.5 [(246)](https://www.softwareadvice.com/voip/zoom-phone-profile/reviews/) Ratings Breakdown - 4.55Ease of use - 4.46Value for money - 4.21Customer support - 4.46Functionality Pricing Starting at $10.00 per month Get Price Alternative Product [Microsoft Teams](https://www.softwareadvice.com/voip/microsoft-teams-profile/) 4.5 [(11181)](https://www.softwareadvice.com/voip/microsoft-teams-profile/reviews/) Ratings Breakdown - 4.38Ease of use - 4.44Value for money - 4.24Customer support - 4.40Functionality Pricing Starting at $4.00 per month Get Price Alternative Product [Zoom Workplace](https://www.softwareadvice.com/product/101384-Zoom-Video-Conferencing/) 4.6 [(14700)](https://www.softwareadvice.com/product/101384-Zoom-Video-Conferencing/reviews/) Ratings Breakdown - 4.59Ease of use - 4.52Value for money - 4.36Customer support - 4.55Functionality Pricing Starting at $14.99 per month Get Price Alternative Product [Webex Suite](https://www.softwareadvice.com/voip/webex-profile/) 4.4 [(8405)](https://www.softwareadvice.com/voip/webex-profile/reviews/) Ratings Breakdown - 4.30Ease of use - 4.20Value for money - 4.24Customer support - 4.29Functionality Pricing Starting at $14.50 per month Get Price Alternative Product [GoTo Meeting](https://www.softwareadvice.com/collaboration/gotomeeting-profile/) 4.4 [(11534)](https://www.softwareadvice.com/collaboration/gotomeeting-profile/reviews/) Ratings Breakdown - 4.41Ease of use - 4.31Value for money - 4.30Customer support - 4.35Functionality Pricing Starting at $14.00 per month Get Price Alternative Product [RingEX](https://www.softwareadvice.com/call-center/office-profile/) 4.2 [(1206)](https://www.softwareadvice.com/call-center/office-profile/reviews/) Ratings Breakdown - 4.22Ease of use - 4.05Value for money - 4.01Customer support - 4.27Functionality Pricing Starting at $30.00 per month Get Price ## Zoom Phone Pricing and Plans Zoom Phone has three plans. US and Canada Metered is $10.00/user/mo billed monthly. US and Canada Unlimited is $15.00/user/mo billed monthly. Global Select is $20.00/user/mo billed monthly. Free versionFree trial US and Canada Metered $10.00 per user, per month Pay as you go. US and Canada Metered plan includes: - Advanced Phone Features - Domestic SMS and MMS - Extension to Extension and Outbound Calling - Make & Receive Calls From Multiple Devices and/or Apps - US and Canada Number US and Canada Unlimited $15.00 per user, per month Unlimited regional calling. US and Canada Unlimited plan includes: - Advanced Phone Features - Domestic SMS and MMS - Make & Receive Calls From Multiple Devices and/or Apps - Unlimited Calling Within US and Canada - US and Canada Number Global Select $20.00 per user, per month Choose from 40+ countries and territory. Global Select plan includes: - Advanced Phone Features - Direct Dial Number - Make & Receive Calls From Multiple Devices and/or Apps - Unlimited Domestic Calling in Your One of the 40+ Countries and Territory Supported Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ### How does Zoom Phone pricing compare to alternatives? Zoom Phone's starting price is $10.00/user/month. Explore how its pricing and plan options compare with top alternatives below. | Product | Starting price | Free trial | Free version | Value for Money | | --- | --- | --- | --- | --- | | Zoom Phone4.5[(249)](https://www.softwareadvice.com/voip/zoom-phone-profile/reviews/) | $10.00 /user/mo | Available | Available | 4.5 | | [Microsoft Teams](https://www.softwareadvice.com/voip/microsoft-teams-profile/)4.5[(11,181)](https://www.softwareadvice.com/voip/microsoft-teams-profile/reviews/) | $4.00 /user/mo | Available | Available | 4.4 | | [Zoom Workplace](https://www.softwareadvice.com/product/101384-Zoom-Video-Conferencing/)4.6[(14,700)](https://www.softwareadvice.com/product/101384-Zoom-Video-Conferencing/reviews/) | $14.99 /user/mo | Not available | Available | 4.5 | | [Webex Suite](https://www.softwareadvice.com/voip/webex-profile/)4.4[(8,405)](https://www.softwareadvice.com/voip/webex-profile/reviews/) | $14.50 /user/mo | Available | Available | 4.2 | | [GoTo Meeting](https://www.softwareadvice.com/collaboration/gotomeeting-profile/)4.4[(11,534)](https://www.softwareadvice.com/collaboration/gotomeeting-profile/reviews/) | $14.00 /user/mo | Available | Not available | 4.3 | Zoom Phone4.5[(249)](https://www.softwareadvice.com/voip/zoom-phone-profile/reviews/) * * * Starting price $10.00 /user/mo Free trial Available Free version Available Value For Money 4.5 - [Microsoft Teams](https://www.softwareadvice.com/voip/microsoft-teams-profile/)4.5[(11,181)](https://www.softwareadvice.com/voip/microsoft-teams-profile/reviews/) * * * Starting price $4.00 /user/mo Free trial Available Free version Available Value For Money 4.4 - [Zoom Workplace](https://www.softwareadvice.com/product/101384-Zoom-Video-Conferencing/)4.6[(14,700)](https://www.softwareadvice.com/product/101384-Zoom-Video-Conferencing/reviews/) * * * Starting price $14.99 /user/mo Free trial Not available Free version Available Value For Money 4.5 - [Webex Suite](https://www.softwareadvice.com/voip/webex-profile/)4.4[(8,405)](https://www.softwareadvice.com/voip/webex-profile/reviews/) * * * Starting price $14.50 /user/mo Free trial Available Free version Available Value For Money 4.2 - [GoTo Meeting](https://www.softwareadvice.com/collaboration/gotomeeting-profile/)4.4[(11,534)](https://www.softwareadvice.com/collaboration/gotomeeting-profile/reviews/) * * * Starting price $14.00 /user/mo Free trial Available Free version Not available Value For Money 4.3 ## Zoom Phone Features - Popular features found in Business Phone Systems Auto-Dialer Automated Attendant Call Logging Call Monitoring Call Recording Call Routing Mobile Access PBX Virtual Call Center - More features of Zoom Phone Access Controls/Permissions Alerts/Notifications API Archiving & Retention Automatic Call Distribution Automatic Outbound Dialer Call Center Management Call Conferencing Call Queues Call Screening Call Transfer Computer Telephony Integration Conferencing Contact Management Employee Directory IVR Multi-Channel Communication On-Demand Recording Online Voice Transmission Queue Management Recording SIP Trunking SMS Messaging Unified Communications Video Conferencing Voice Mail Voicemail Transcription VoIP VoIP Connection ## Zoom Phone User Reviews ## Zoom Phone customer ratings - Overall rating: 4.5/5 - Total reviews: 249 ### Rating distribution - 5 stars: 159 reviews (64%) - 4 stars: 73 reviews (29%) - 3 stars: 11 reviews (4%) - 2 stars: 1 reviews (0%) - 1 star: 5 reviews (2%) ### Secondary ratings - Ease of use: 4.6/5 - Value for money: 4.5/5 - Customer support: 4.2/5 - Functionality: 4.5/5 --- ### Highly Reliable and Easy to Use, with Room for More Inbuilt Features and less pricing - Overall rating: 4/5 - Reviewer: D T. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: Self-Employed - Product usage: a free trial - Reviewed: November 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. The good thing is that now we do not have to share our phone numbers so comprising the information is secured. The integration however needs to be clear. The pricing should also be less and the AI tool doesn't really works efficiently. Also few days back I wanted to get hold of customer but I couldn't. #### Ratings breakdown - Ease of use: 4/5 - Customer support: 4/5 #### Pros Very high reliability and interface is very easy to understand and work into. I also make sure to let me co workers know about this tool. Also, it would be great if you have more inbuilt features. Also, the call merging feature is the one I like the most #### Cons The worst thing about you in connection issue sometimes and limited analytics as well. I hope you guys wok something on this and let us know about more upcoming features --- ### Reliable and Easy-to-Manage Business Phone System - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Transportation/ Trucking/ Railroad - Company size: 5001-10000 employees - Product usage: 3-5 years · weekly - Reviewed: September 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. My overall experience with Zoom Phone has been very positive. It provides a reliable cloud-based telephony solution that supports both internal collaboration and customer communications. The system has been easy to adopt, requires minimal maintenance, and scales well as organizational needs change. The integration with other Zoom products creates a seamless communication experience, helping improve productivity while maintaining a professional standard of customer service. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Zoom Phone has been a reliable and user-friendly business phone solution. The integration with the broader Zoom platform makes it easy to manage calls, voicemail, messaging, and meetings from a single interface. Call quality is consistently strong, and features such as call queues, auto attendants, call recording, and voicemail transcription help improve efficiency in a busy customer service environment. The administrative tools are straightforward, making it easy to manage users and phone settings across teams. #### Cons While the platform is easy to use overall, some advanced administrative settings can require additional training to fully understand. Reporting and analytics are functional but could offer more customization and detailed insights. At times, navigating between phone, chat, and meeting settings can be slightly confusing for new users. --- ### Solid cloud phone but needs polish - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Capital Markets - Company size: 11-50 employees - Product usage: 3-5 years · daily - Reviewed: September 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 4/5 #### Pros Super easy to set up and integrates perfectly with Zoom Meetings – everything's in one app. Call quality is generally clear, and I love the voicemail transcription and call recording features. The mobile app works great too, so I can take work calls anywhere. Admin dashboard is simple to manage users and numbers, and the pricing is competitive for what you get. #### Cons The call quality can get spotty when internet is unstable, and there's no fallback to cellular, which is frustrating during important calls. International calling rates are expensive, and SMS is limited compared to competitors. Also, basic features like call parking and busy lamp fields aren't as smooth as traditional phone systems, which annoys power users. --- ### Perfect Call Platform For Large Amount of Calls - Overall rating: 5/5 - Reviewer: Sebastian C. - Industry: Higher Education - Company size: 51-200 employees - Product usage: less than 1 year · weekly - Reviewed: April 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall very good and useful for doing calls with a large array of clients. Not many issues at all and a good value for money. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Good application for doing calls with other clients. Meetings, call recording, and call quality were all good. I did not use the background options but they worked well. Not many bugs or issues. Good level of call security. #### Cons There was a tiny learning curve when compared to Zoom Video Calls however it was nothing the documentation couldn't help with. --- ### Easy to you for meetings - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Financial Services - Company size: 2-10 employees - Product usage: 1-3 years · weekly - Reviewed: March 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall it’s been a very good experience using it and to explain how to use to someone not used to it #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros It’s very easy to use and allow for a simple way to connect with someone without having to provide your personal number #### Cons Sometimes it takes a little bit to load especially if you don’t have it preset up prior to starting. It’s always best to plan accordingly --- ### Good system for modern technology - Overall rating: 4/5 - Reviewer: Victoria H. - Industry: Insurance - Company size: 51-200 employees - Product usage: 3-5 years · weekly - Reviewed: February 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall it is fine there are no issues with the sound and recognition on a zoom meeting, you can still see both the video and phone users. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros Zoom phone works fine not many issues with it. Overall I like it to connect to work meetings and zoom sessions. #### Cons Somehow when you use the zoom phone with Tmobile phones, you have to connect a different way or you get charged per minute. --- ### Zoom Phone - Reliable user friendly cloud based phone system - Overall rating: 4/5 - Reviewer: Kristl K. - Industry: Insurance - Company size: 1001-5000 employees - Product usage: 3-5 years · daily - Reviewed: February 2026 - Review source details: This review was submitted organically. No incentive was offered Overall, I had a very positive experience with Zoom Phone. Zoom Phone is a reliable, user-friendly cloud-based phone system. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 2/5 - Functionality: 3/5 #### Pros Intuitive interface that blends seamlessly with existing Zoom video conferencing. Reliable and easy setup. Great call quality. #### Cons Zoom Phone is missing faxing capabilities. Occasionally, experience dropped calls and poor audio quality. Slow to non-existent follow-ups from support. --- ### Zoom Phone Review - Overall rating: 5/5 - Reviewer: Whitney J. - Industry: Banking - Company size: 201-500 employees - Product usage: 1-3 years · daily - Reviewed: January 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I really enjoy using Zoom Phone. Again, it's easy to use and learn how to use it. The product has worked very well since installing. It's great for a business to use with it's employees. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Zoom Phone makes it very easy to check your voicemails by adding them to a queue in the Zoom Workplace app. It also adds the transcription for you by sending you an email with the voicemail and the transcription. That's very nice for catching phone numbers and things of that nature. Meetings are very easy to schedule and log into them when others are using Zoom. It was easy to learn the system. I like being able to change my availability and out-of-office status with the app in the background options. #### Cons With the voicemail I can clear them out in the app, but it won't clear them out from my desktop phone automatically. This could just be the type of phone we have hooked to our Zoom workplace system. --- ### Great For Work - Overall rating: 5/5 - Reviewer: Lena W. - Industry: Leisure, Travel & Tourism - Company size: Self-Employed - Product usage: less than 1 year · monthly - Reviewed: December 2025 - Review source details: This review was submitted organically. No incentive was offered I love it and use it for my business. I'm able to relax and multitask at the same time while using it. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Ease of use for multitasking and the ability to use other features as well. Very convenient for work. #### Cons It worked really well; didn't have any bugs or issues with it. Worked like a charm very sufficient for business. --- ### Great tool for an all in one software! - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Investment Management - Company size: 51-200 employees - Product usage: 1-3 years · daily - Reviewed: November 2025 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The ability to use the SMS Feature for the company is great. Easily send messages to contacts when asking sensitive information. #### Cons the inability to change settings using the app, you have to go to the online web version to make changes. --- Showing 1 - 10 of 249 Reviews [See All Reviews](https://www.softwareadvice.com/voip/zoom-phone-profile/reviews/) ## Zoom Phone Popular Comparisons [Microsoft Teams vs Zoom Phone](https://www.softwareadvice.com/voip/microsoft-teams-profile/vs/zoom-phone/)[Zoom Workplace vs Zoom Phone](https://www.softwareadvice.com/compare/101384-Zoom-Video-Conferencing/vs/123022-zoom-phone/)[GoTo Meeting vs Zoom Phone](https://www.softwareadvice.com/collaboration/gotomeeting-profile/vs/zoom-phone/)[CloudTalk vs Zoom Phone](https://www.softwareadvice.com/voip/cloudtalk-profile/vs/zoom-phone/)[Aircall vs Zoom Phone](https://www.softwareadvice.com/call-center/aircall-profile/vs/zoom-phone/)[Zoho Meeting vs Zoom Phone](https://www.softwareadvice.com/remote-support/zoho-meeting-profile/vs/zoom-phone/)[Twilio vs Zoom Phone](https://www.softwareadvice.com/voip/twilio-profile/vs/zoom-phone/)[Dialpad Connect vs Zoom Phone](https://www.softwareadvice.com/voip/dialpad-profile/vs/zoom-phone/)[Kixie PowerCall & SMS vs Zoom Phone](https://www.softwareadvice.com/call-center/kixie-powercall-profile/vs/zoom-phone/)[Ultatel Cloud Business Phone System vs Zoom Phone](https://www.softwareadvice.com/screen-sharing/clarity-business-phone-system-profile/vs/zoom-phone/) [Compare All Alternatives](https://www.softwareadvice.com/voip/zoom-phone-profile/alternatives/) ## Other Top Recommended Business Phone Systems Software [Ultatel Cloud Business Phone System](https://www.softwareadvice.com/screen-sharing/clarity-business-phone-system-profile/) **4.7** (41) Recently recommended **14** times [Dialpad Connect](https://www.softwareadvice.com/voip/dialpad-profile/) **4.2** (572) Recently recommended **5** times [RingEX](https://www.softwareadvice.com/call-center/office-profile/) **4.2** (1206) Recently recommended **0** times [Nextiva](https://www.softwareadvice.com/product/2683-Nextiva/) **4.6** (931) Recently recommended **0** times Stuck Between Options? 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