# Zoom Phone Software Reviews, Demo & Pricing - 2026

> Review of Zoom Phone Software: system overview, features, price and cost information. Get free demos and compare to similar programs.

Source: https://www.softwareadvice.com/voip/zoom-phone-profile

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Zoom Phone

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Overview

[Reviews](https://www.softwareadvice.com/voip/zoom-phone-profile/reviews/)[Alternatives](https://www.softwareadvice.com/voip/zoom-phone-profile/alternatives/)

# Zoom Phone 2026: Benefits, Features & Pricing

Wondering if Zoom Phone is right for your organization?

Our Business Phone Systems Software selection experts can help you in 15 minutes or less.

On this page

-   Overview
    
-   User Interface
    
-   Popular Alternatives
    
-   Pricing and Plans
    
-   Features
    
-   User Reviews
    
-   Popular Comparisons
    

## Overview

Zoom Phone

4.5

[(244)](https://www.softwareadvice.com/voip/zoom-phone-profile/reviews/)

Pricing

Starting at $10.00 per month

### About Zoom Phone

Zoom Phone is a VoIP solution designed to help businesses in education, finance, healthcare and government sectors connect and communicate with team members on a unified interface. It offers a central administrator portal, allowing managers to modify phone numbers, view call details and monitor call quality.

The platform supports an advanced encryption standard (AES) 256-bit algorithm that lets teams secure voice calls and media across various session initiation protocol (SIP) devices. Zoom Phone enables administrators to transfer, forward, record, block and hold calls using Android and iOS mobile applications. Additionally, teams can switch between voice and video conferencing, manage call queues and secure login via single sign-on.

Zoom Phone lets businesses integrate the system with several third-party applications such as Google Drive, Salesforce, SharePoint, Slack and more. Pricing is based on monthly and annual subscriptions and support is extended via FAQs, help center, training videos and other online measures.

Wondering if Zoom Phone is right for your organization?

Our Business Phone Systems Software selection experts can help you in 15 minutes or less.

## Zoom Phone User Interface

## Popular Zoom Phone Alternatives

Main Product

Zoom Phone

4.5

[(244)](https://www.softwareadvice.com/voip/zoom-phone-profile/reviews/)

Ratings Breakdown

-   4.55Ease of use
-   4.45Value for money
-   4.21Customer support
-   4.45Functionality

Pricing

Starting at $10.00 per month

Get Price

Alternative Product

[Microsoft Teams](https://www.softwareadvice.com/voip/microsoft-teams-profile/)

4.5

[(11050)](https://www.softwareadvice.com/voip/microsoft-teams-profile/reviews/)

Ratings Breakdown

-   4.38Ease of use
-   4.43Value for money
-   4.24Customer support
-   4.39Functionality

Pricing

Starting at $4.00 per month

Get Price

Alternative Product

[Zoom Workplace](https://www.softwareadvice.com/product/101384-Zoom-Video-Conferencing/)

4.6

[(14604)](https://www.softwareadvice.com/product/101384-Zoom-Video-Conferencing/reviews/)

Ratings Breakdown

-   4.59Ease of use
-   4.52Value for money
-   4.36Customer support
-   4.55Functionality

Pricing

Starting at $14.99 per month

Get Price

Alternative Product

[Google Meet](https://www.softwareadvice.com/voip/google-meet-profile/)

4.5

[(12122)](https://www.softwareadvice.com/voip/google-meet-profile/reviews/)

Ratings Breakdown

-   4.59Ease of use
-   4.63Value for money
-   4.29Customer support
-   4.32Functionality

Pricing

Starting at $6.00 per month

Get Price

Alternative Product

[TeamViewer ONE](https://www.softwareadvice.com/voip/teamviewer-profile/)

4.6

[(11629)](https://www.softwareadvice.com/voip/teamviewer-profile/reviews/)

Ratings Breakdown

-   4.61Ease of use
-   4.37Value for money
-   4.30Customer support
-   4.56Functionality

Pricing

Starting at $24.90 per month

Get Price

Alternative Product

[GoTo Meeting](https://www.softwareadvice.com/collaboration/gotomeeting-profile/)

4.4

[(11529)](https://www.softwareadvice.com/collaboration/gotomeeting-profile/reviews/)

Ratings Breakdown

-   4.41Ease of use
-   4.31Value for money
-   4.30Customer support
-   4.35Functionality

Pricing

Starting at $14.00 per month

Get Price

## Zoom Phone Pricing and Plans

Starting price: $10.00 per month

Free Trial

Free Version

US and Canada Metered

$10.00

per user, per month

Plan includes:

-   Advanced Phone Features
-   Domestic SMS and MMS
-   Extension to Extension and Outbound Calling
-   Make & Receive Calls From Multiple Devices and/or Apps
-   US and Canada Number

US and Canada Unlimited

$15.00

per user, per month

Plan includes:

-   Advanced Phone Features
-   Domestic SMS and MMS
-   Make & Receive Calls From Multiple Devices and/or Apps
-   Unlimited Calling Within US and Canada
-   US and Canada Number

Global Select

$20.00

per user, per month

Plan includes:

-   Advanced Phone Features
-   Direct Dial Number
-   Make & Receive Calls From Multiple Devices and/or Apps
-   Unlimited Domestic Calling in Your One of the 40+ Countries and Territory Supported

Confused about pricing? We've got you covered.

Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates.

## Zoom Phone Features

-   Popular features found in Business Phone Systems
    
    Auto-Dialer
    
    Automated Attendant
    
    Call Logging
    
    Call Monitoring
    
    Call Recording
    
    Call Routing
    
    Mobile Access
    
    PBX
    
    Virtual Call Center
    
-   More features of Zoom Phone
    
    Access Controls/Permissions
    
    Alerts/Notifications
    
    API
    
    Archiving & Retention
    
    Automated Routing
    
    Automatic Call Distribution
    
    Automatic Outbound Dialer
    
    Call Center Management
    
    Call Conferencing
    
    Call Queues
    
    Call Screening
    
    Call Tracking Metrics
    
    Call Transfer
    
    Computer Telephony Integration
    
    Conferencing
    
    Contact Management
    
    Employee Directory
    
    IVR
    
    Multi-Channel Communication
    
    On-Demand Recording
    
    Online Voice Transmission
    
    Queue Management
    
    Recording
    
    SIP Trunking
    
    SMS Messaging
    
    Unified Communications
    
    Video Conferencing
    
    Voice Mail
    
    Voicemail Transcription
    
    VoIP
    
    VoIP Connection
    

## Zoom Phone User Reviews

Overall Rating

4.5

Ratings Breakdown

5

64%

4

29%

3

5%

2

0%

1

2%

Secondary Ratings

Ease of Use

4.5

Value for money

4.5

Customer support

4.2

Functionality

4.5

Nishant T.

Verified reviewer

Financial Services

10000+ employees

Used weekly for more than 2 years

Review source

Reviewed May 2025

Reliable VoIP solution of modern times

5

Overall, its very nice, reliable, and easy to user VoIP tool, offers good quality calls and robust integration with Zoom's wider ecosystem

Ratings Breakdown

5

Ease of use

5

Value for money

4

Customer support

4

Functionality

Pros:

\- Seamlessly integrate with Zoom's workflow ecosystem of Zoom meetings, Zoom call etc. - Low cost platform compared to peers, makes it good choice for small enterprises - Supports VoIP calling over Wifi and 4G/LTE and other networks flawlessly - Very simple and user friendly interface - Being a unified communication platform, it combines phone, video and meetings, chats into a single application - Giving user with utmost ease in communication - Easy switch from phone call to video meeting

Cons:

\- Call quality depend on internet bandwidth - Limited hardware support for desk phones - Limited integration around number of CRM and helpdesk

Read More

WJ

Whitney J.

Verified reviewer

Banking

201-500 employees

Used daily for less than 2 years

Review source

Reviewed January 2026

Zoom Phone Review

5

I really enjoy using Zoom Phone. Again, it's easy to use and learn how to use it. The product has worked very well since installing. It's great for a business to use with it's employees.

Ratings Breakdown

5

Ease of use

4

Value for money

5

Customer support

5

Functionality

Pros:

Zoom Phone makes it very easy to check your voicemails by adding them to a queue in the Zoom Workplace app. It also adds the transcription for you by sending you an email with the voicemail and the transcription. That's very nice for catching phone numbers and things of that nature. Meetings are very easy to schedule and log into them when others are using Zoom. It was easy to learn the system. I like being able to change my availability and out-of-office status with the app in the background options.

Cons:

With the voicemail I can clear them out in the app, but it won't clear them out from my desktop phone automatically. This could just be the type of phone we have hooked to our Zoom workplace system.

Read More

DP

Dana P.

Verified reviewer

Real Estate

2-10 employees

Used weekly for less than 6 months

Review source

Reviewed October 2025

Great for Clients you can’t see in person!

3

It’s good. Easy to use. Talking to clients who don’t live in the United States is helpful to talk via phone or video

Ratings Breakdown

5

Ease of use

5

Value for money

5

Customer support

4

Functionality

Pros:

It provides you with a. Phone number that I can use to communicate with clients. I can also provide video calling

Cons:

Zoom only works if you have a zoom account. Some people no need to meet with do not have zoom and sometimes don’t want to make an account

Read More

VR

Verified

Reviewer

Hospital & Health Care

Self-Employed

Used daily for less than 6 months

Review source

Reviewed April 2025

Reliable and Improvable

4

Sure, during rotations and group study, Zoom Phone has been excellent for keeping me in contact with professors and classmates (that is, those that are also using Zoom). Connectivity might be lacking occasionally, especially on low Wi-Fi. Otherwise it is simple to use. Honestly. At times, it may be challenging to coordinate communications across devices. By and large useful, but some changes would make it even improved.

Ratings Breakdown

4

Ease of use

4

Value for money

4

Customer support

4

Functionality

Pros:

Alright, what I really love about Zoom Phone is its easiness to use. Yeah, it integrates perfectly with the rest of the Zoom features... so I don’t have to switch between different apps all the time. I can easily make calls right away on the go (something great when I'm running around between classes or study sessions). The call quality is also really clear; communicating with professors, classmates, and even patients is made so much easier.

Cons:

One thing I don’t like about Zoom Phone is that sometimes it can be a bit unreliable, especially if I’m switching between my laptop and phone during a call. There have been a few instances where I’ve had trouble reconnecting, and it can be frustrating, especially when I’m trying to discuss something urgent with a colleague or professor. Also, if my internet connection isn’t strong enough, the call quality drops, and it’s hard to hear clearly. That’s something I’ve run into a few times, and it can be annoying when I’m in the middle of a study session or discussing a clinical case. I also wish there were more options for customizing notifications because I’ve missed calls occasionally, especially if I’m in a lecture or study group and don’t hear the alert. Despite these small hiccups, it’s still a really helpful tool, but these are the main things I think could be improved.

Read More

AM

Ascah M.

Verified reviewer

Information Technology and Services

2-10 employees

Used daily for more than 2 years

Review source

Reviewed June 2025

Zoom Phone Efficiency In Communications

5

Zoom Phone fits businesses of all sizes. I find this platform to be effective for secure communications with my clients.

Ratings Breakdown

5

Ease of use

5

Value for money

5

Customer support

5

Functionality

Pros:

My communications are now safe, secure and effective with Zoom Phone because it supports inbound and outbound calling through the public switched telephone network.

Cons:

There is nothing that has a problem with this platform at all. This platform first is secure for making calls.

Read More

Jesse Z.

Verified reviewer

Computer Software

51-200 employees

Used monthly for more than 2 years

Review source

Reviewed August 2025

Love How You Can Receive Calls To Your Office Phone From Any Device In Lieu of a Physical Office Phone

5

Overall, Zoom Phone is a really good tool for employees who aren't in a physical office all the time to still receive calls to their office number. Additionally, there are many devices you can receive or call from.

Ratings Breakdown

5

Ease of use

5

Functionality

Pros:

I like how Zoom Phone is a very convenient and useful tool for employees with an office phone who work remotely or aren't always in the office. You can call and receive from a laptop or your own personal smartphone.

Cons:

The mobile app keeps asking me to turn on location services, which I don't want to do because it drains the battery on my phone. Additionally, not a complaint, but Zoom can try to do a better job of filtering out spam or junk calls.

Read More

JS

Josh S.

Verified reviewer

Legal Services

51-200 employees

Used daily for more than 2 years

Review source

Reviewed May 2025

Cost effective and great quality

5

Ratings Breakdown

5

Ease of use

5

Value for money

5

Customer support

5

Functionality

Pros:

Very versatile, and call quality is very good. Love having an app on my cell phone.

Cons:

I haven't found anything yet that I don't like about the Zoom phones.. they really are great and cost effective

Reasons for switching to Zoom Phone

Zoom Phone is better cost and better quality

Read More

Gouthami K.

Verified reviewer

Education Management

11-50 employees

Used weekly for less than 12 months

Review source

Reviewed February 2025

Enhancing business communication with Zoom Phone

5

My overall experience with Zoom Phone has been positive.

Ratings Breakdown

5

Ease of use

5

Value for money

5

Customer support

5

Functionality

Pros:

What I like most about Zoom Phone is its call quality and reliability because it allows me to have calls with excellent audio quality and minimal disruptions.

Cons:

What I like least about Zoom Phone is its limited features in the basic plan because some advanced features, like analytics, are not available.

Read More

Lena W.

Verified reviewer

Leisure, Travel & Tourism

Self-Employed

Used monthly for less than 12 months

Review source

Reviewed December 2025

Great For Work

5

I love it and use it for my business. I'm able to relax and multitask at the same time while using it.

Ratings Breakdown

5

Ease of use

5

Value for money

5

Customer support

5

Functionality

Pros:

Ease of use for multitasking and the ability to use other features as well. Very convenient for work.

Cons:

It worked really well; didn't have any bugs or issues with it. Worked like a charm very sufficient for business.

Read More

Taylor L.

Verified reviewer

Apparel & Fashion

11-50 employees

Used weekly for less than 12 months

Review source

Reviewed January 2025

Zoom Phone is great

5

it has been quit positive. its very easy to connect and use

Ratings Breakdown

5

Ease of use

5

Value for money

4

Customer support

5

Functionality

Pros:

that it is able to be used with other zoom systems

Cons:

that there is a 40min time limit on calls

Read More

Showing 1 - 10 of 244 Reviews

[See All Reviews](https://www.softwareadvice.com/voip/zoom-phone-profile/reviews/)

## Zoom Phone Popular Comparisons

[Microsoft Teams vs Zoom Phone](https://www.softwareadvice.com/voip/microsoft-teams-profile/vs/zoom-phone/)[Zoom Workplace vs Zoom Phone](https://www.softwareadvice.com/compare/101384-Zoom-Video-Conferencing/vs/123022-zoom-phone/)[Google Meet vs Zoom Phone](https://www.softwareadvice.com/voip/google-meet-profile/vs/zoom-phone/)[GoTo Meeting vs Zoom Phone](https://www.softwareadvice.com/collaboration/gotomeeting-profile/vs/zoom-phone/)[Zoho Meeting vs Zoom Phone](https://www.softwareadvice.com/remote-support/zoho-meeting-profile/vs/zoom-phone/)[CloudTalk vs Zoom Phone](https://www.softwareadvice.com/voip/cloudtalk-profile/vs/zoom-phone/)[Aircall vs Zoom Phone](https://www.softwareadvice.com/call-center/aircall-profile/vs/zoom-phone/)[Dialpad vs Zoom Phone](https://www.softwareadvice.com/voip/dialpad-profile/vs/zoom-phone/)[Ringover vs Zoom Phone](https://www.softwareadvice.com/voip/ringover-profile/vs/zoom-phone/)[Kixie PowerCall vs Zoom Phone](https://www.softwareadvice.com/call-center/kixie-powercall-profile/vs/zoom-phone/)[Twilio vs Zoom Phone](https://www.softwareadvice.com/voip/twilio-profile/vs/zoom-phone/)

[Compare All Alternatives](https://www.softwareadvice.com/voip/zoom-phone-profile/alternatives/)

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