Helps control labor cost. Call center is great for a 1 number system.

Overall very excellent piece of software that suits our needs perfectly.

I would recommend Thrive POS to anyone opening an independent pizza shop.

Wireless and wired printer always lost. Lied about the service provided and what’s included.

Easy to use for both front and back of house user.

Sales, Service, and upper management are horrible.

Ease of use, user friendly and able to change items is a breeze and overall customer service is outstanding.

Very functional for a Pizza place. Great Delivery program, online ordering platform, and it's easy to train new employees on how to use it.

Tax Summary report -  not reporting accurate numbers which has caused us major problems with under reporting taxes due resulting in penalties from the State.

Fits our industry like a glove - allows us to integrate POS, online services, and marketing in one product.

Time slips -  the print outs when an employee clocks out sometimes prints there entire shift was in Overtime when it wasn't...printing error.

The software makes training new employees easier and faster that the old days of Vitalink. We still need priorities to be made on solving the reporting issues I described before.

Compared to what we were using, this software allowed us to do reporting we couldn't do before, and it is easy to teach new users to operate quickly.

The business problems we are solving is getting the reports that we need to make informed decisions on our business.

It is very user friendly. It has allowed me to make simple changes such as adding new products, change pricing, add new cashiers, etc. without need support.

Allows for a lot of reporting that alternatives did not allow. Easy to onboard new users, overall very simple to use, which is great for a business where onboarding new employees is fairly regular.

There are some limitations regarding taxes and integrated orders that cause frustration and inaccuracies in reporting.

Customer support is terrible and does not follow up unless you do.

Counterpoint makes it simple to cancel or change orders without forcing unwanted or unnecessary complete voids.

Overall, we're very happy with our purchase. From an point-of-sale perspective, it's very friendly.

It’s by far the worst decision I ever made for my company.

Our integrator (Rapid Domains) has done excellent work at reasonable rates.

We settled on CounterPoint because of it ease of use and great function ability. Before CounterPoint we used a general cash register without UPC scanning capability.

The overall is excellent, I really have nothing to complain about the program, it is definitely excellent.

Customer service is practically non-existent, and when we do get to talk to reps, they give us conflicting information.

Centralized database is great experience for who own many businesses and access remotely is great feature for IT dep.

This is a system that does its job and worth considering.

It helps me auto fill orders or if I am not dealing with my usual contacts I can pull up their account to decrease confusion.

I was forced to upgrade to the new NCR Counterpoint.

I suffer through a crash almost once a day. There is not a way to go back and “undo” most errors such as typos.

For the most part, very reliable and built like a tank. Easy to customize once you learn the back office stuff.

Updates are expensive and require additional installation expenditures. The vendor charges some ludicrous prices for supplies, and they are expensive on support.

When problems or errors come up, they can be very difficult to deal with.

Counterpoint has been great for our point of sale and inventory system. Simple  ways to do most everything and extremely easy to get people up and  trained on the system.

We have paid about $30K for a system that we are totally frustrated with, and no one will get back to us as to when things will be fixed.

Counterpoint is a solid reliable product, easy to use for the end users. Dependable where it counted.

The POS in general is good, and if they can improve their costumer service I would definitely recommend them and would probably still had it on the store.

Still some recurring bugs to figure out. Still does not have a fail-safe feature to protect  counterpoint tickets from being lost forever during a software crash.

The software is of an older design and could use a visual/UI refresh but it works well so that is a minor worry.

I have experience problems with all aspect of this software. Orders are being lost and irretrievable.

NCR is a trusted name in business automation probably for a century.

Our previous software system, while specific to the marine industry and bundled with features we sorely miss, was unable to integrate e-commerce, point of sale, and shipping functionality.

Dependable product that was easy to customize and fit within the budget required.

This pos is designed to keep in mind the customers so it is very easy to use and operate and also provide good customer support.

US Dollar

Thrive is a point-of-sale (POS) solution by Granbury Solutions that helps streamline operations, customer management, online ordering and restaurant marketing. It includes modules for delivery, online ordering, customer loyalty marketing and enterprise reporting.

Thrive's mobile app allows customers to place their orders and claim loyalty awards. Other features include checkout with on-screen cart pop out for review, address validation and stored payment functionality.


While Thrive is suited for multiple food service businesses including fast casual, quick-service and full-service restaurants, bars, pubs and cafes, Thrive was built around the unique needs of pizzerias. 

Multiple software packages available - buy only what you need and pay for nothing you don't.  Support packages available.


LongDescription

Split Checks

Separate Checks

Employee Management

Electronic Payments

Barcode/Ticket Scanning

Order Entry

Kitchen/Menu Management

Mobile Alerts

Delivery Management

Customizable Reports

Access Controls/Permissions

Customer Segmentation

SMS Messaging

Dispatch Management

Real-Time Monitoring

Electronic Signature

Order Management

Credit Card Processing

Transaction History

Customer Accounts

Customer Database

Online Ordering

Gift Card Management

Geolocation

Sales Trend Analysis

Geographic Maps

Live Tracking

Offline Access

Promotions Management

Multi-Location

Email Marketing

Mobile Access

Sales Reports

Inventory Tracking

Real Time Data

Routing

Real-Time Notifications

Tips Management

For Restaurants

Real-Time Updates

Table Management

Activity Dashboard

Alerts/Notifications

Reporting & Statistics

Food Delivery Dispatching

Delivery Tracking

Discount Management

Real Time Reporting

Customizable Branding

Reporting/Analytics

Stock Management

Order Processing

Customer History

Point of Sale (POS)

Third-Party Integrations

Location Tracking

Partial Payments

Inventory Management

Loyalty Program

Cost Tracking

Windows 7

Windows XP

Mac OS

Linux

Software packages starting at $179/month.  Delivery & Online Ordering included in every system. 

Additional terminals beyond 2 are $35/mo.

A la carte add-on features and integrations are $75/mo.

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

Self-Employed

2-10

11-50

51-200

201-500

501-1000

1000+

Thrive

In Person

Live Online

Webinars

Documentation

Videos

The NCR Counterpoint solution includes an e-mail marketing tool, integrated e-commerce, mobile alerting, built-in gift card and customer loyalty programs and hardware specifically designed for the retail environment.


The NCR Counterpoint omnichannel solution is fully configurable and retailers can sell online using the integrated e-commerce solution. The integrated email marketing system allows retailers to use customer data to develop email marketing campaigns. Mobile alerts give retailers the ability to set alerts on important in-store activities and have those alerts delivered to them in SMS or email format.


POS terminals used with NCR Counterpoint systems can be customized to either be a touchscreen or manual entry, depending on need. They also include intersystem messaging and employee tracking (clocking in/out) to provide appropriate communication within a retail operation. Users can track sales and pull daily reports, along with the ability to always take instant readings of drawer amounts.



Thrive vs NCR Counterpoint

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