eMaint CMMS Software


 

eMaint, a Fluke company, is a computerized maintenance management software (CMMS) solution used by more than 50,000 users across 55+ companies worldwide since 1986.

Functionality includes tools for tracking, managing and controlling work orders and requests, assets, preventive maintenance tasks and schedules, inventory and spare parts, work schedules and assignment, monitoring equipment condition and supporting regulatory compliance.

eMaint’s Web-based, Software as a Service (SaaS) solution can be accessed on PCs, smartphones, tablets, and any other browser-based device. Every eMaint subscription package includes a Customer Success Manager, unlimited helpdesk support (via phone, email and live chat), daily data backup, and software updates and enhancements.

This solution can be configured for businesses of any size, from small organizations to Fortune 500 corporations, and is flexible enough to serve a variety of industries, including (but not limited to) manufacturing, facilities management, fleet, energy, healthcare and universities.

 

 

eMaint CMMS - Dashboard
 
  • eMaint CMMS - Dashboard
    Dashboard
  • eMaint CMMS - Asset management
    Asset management
  • eMaint CMMS - Inventory management
    Inventory management
  • eMaint CMMS - Preventative maintenance
    Preventative maintenance
  • eMaint CMMS - Reporting
    Reporting
Supported Operating System(s):
Mac OS, Web browser (OS agnostic)

71 Reviews of eMaint CMMS

Showing 1-20 of 71

 

from cintas
Specialty: Manufacturing
Number of employees: 10,000+ employees Employees number: 10,000+ employees

Great CMMS with committed and engaged eMaint employees

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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eMaint is great software with some great support. Always things to improve. Need to better integrate large implementations with multiple accounts. Consolidated accounts and master accounts are good but having to use a programmer to change minor items across 165 accounts slows things down.

Pros

Great company support. Customizing fields are nice.

Cons

Better quick changes of 165 accounts.

Advice to Others

eMaint is all you need to consider when looking at CMMS. They have everything you need and will gladly work and customize to ensure it is successful for any customer.

 
 

from CSM
Specialty: Food and Beverage
Number of employees: 201-500 employees Employees number: 201-500 employees

eMaint Review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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Ease-of-use
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Really like it. There are a lot of features that can be useful in our purpose.

Pros

All the features

Cons

It takes a while to learn all the features and how to apply them.

Advice to Others

Take as much training, it will pay off in the end.

 
 

from Norco Industries
Specialty: Manufacturing
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

best choice for your CMMS

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
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We reviewed several different options when it came to which CMMS we were going to use. Emaint by far was the most attractive option available. The ease of use, ease of set up, outstanding customer support, and bang for your buck puts their competition to shame. Emaint has helped us to become a much more proactive maintenance department.

Pros

Ease of use
User interface

Cons

Price

Advice to Others

Take the time to go to some of their training courses.

 
 

from Boasso America
Specialty: Other
Number of employees: 201-500 employees Employees number: 201-500 employees

Incredibly Flexible CMMS Provider!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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Support

We have implemented eMaint for fleet maintenance and then expanded the setup to include some compliance and purchasing options. While the base design is geared towards building and facility maintenance, it was very flexible, so adapting forms, adding tables, and building new data relationships was very quick. We also utilize some of their automation functions, such as workflows, triggered emails, and API calls to access/update data. The customer service team is absolutely awesome - whether by phone or by chat, they are very knowledgeable and nearly always able to correct the issue within minutes. Any escalation comes with constant communication and indepth calls to make sure the problem is fixed the first time. We really could not be happier with this solution!

Pros

Flexible solution, Great Customer Service, SaaS solution (web-based)

Cons

Limited Mobile Functionality - the newer interface is great for desktop or large tablet setups, but it does not render well on smaller or older tablet devices. The mobile-only interface lacks full site features that we rely on. Not a deal-breaker, but needs improvement.

Advice to Others

Make sure a member of your inhouse deployment team understand data integrity and can help the team plan for long-term data goals. The use of the system is likely to change over the first year and short-term fixes that change what data is collected or how it is collected can create unnecessary challenges later on.

 
 

from Biodesign Institute at Arizona State University
Specialty: Education
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

eMaint is a gem!!!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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I cannot say enough good things about this product. My company was looking into replacing an old work order system and in my research I cam across eMaint. They had everything we needed (and more!)! We are a small organization so not all the features were needed but to know we can go above and beyond is very comforting. You will not be disappointed in this product. And one other thing.....the customer support is top notch!!! They take the time to walk me through things so I can get a better understanding of how to fix issues. This software is great and I am so glad we chose eMaint!

Advice to Others

Go with the package that includes a dedicated Account Manager (super helpful)

 
 

from Superior Essex
Specialty: Manufacturing
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

eMaint Transition

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
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Support

We transitioned to eMaint from a competitor. eMaint was there every step of the way with help and advice. The learning curve was made easy with the fabulous support. Anytime we have questions or need a little customization it's only a phone call away.

Pros

Customization
Reporting features
Dashboards
Support
Many more

Cons

Nothing really

Advice to Others

If your looking for a CMMS, eMaint is a first class operation.

 
 

from Boys Town
Specialty: Non-profit
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

Emaint Software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

Our company has been using the Emaint work order system at our main campus for about 10 years now. Here we receive about 1,500 request a month. Originally those were all handled by phone. Now we are receiving them online and by phone, relieving all of the office staffs time on the phone. I have since rolled the system out to several of our sites in other states. When all is said and done I will have this system in eleven states.

Pros

Easy learning curve.

Cons

Report queries are a little troublesome, I did just attend a training to help.

Advice to Others

I have 142 employees at one site to track not only time but also our spending on. It has been a very good experience.

 
 

from Mauser
Specialty: Manufacturing
Number of employees: 5,001-10,000 employees Employees number: 5,001-10,000 employees

Eight plant roll out went great!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
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We started this process in 2015 in one plant. Added 110 PM's per week. We have now copied this process in six other plants with two more planned later this year. Customer service was great, onsite tech support was great.

Now that we have the PM's entered we want to start tracking costs by asset number and rolling out new dashboards for real time information.

Pros

Easy to use. Great customer support!

Cons

Still getting used to the new upgrade.

Advice to Others

Schedule one plant at a time, when that one is set up move to the next plant. Assign a leader as well so there is a single point of contact with eMaint.

 
 

from Ampacet Canada
Specialty: Manufacturing
Number of employees: 51-200 employees Employees number: 51-200 employees

Emaint Review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
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Product Quality
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Support

I've had nothing but a positive experience with emaint. From implementation up to present date, the program has done everything I have needed.

Pros

Easy to use, customization, visual dashboard and easy reporting.

Cons

Mobile feature needs work. Would be nice to have an actual app that barcode scanning was integrated into instead of using a 3rd party app

Advice to Others

Well worth the money and the support is fantastic

 
 

from Holford Facilities Management
Specialty: Field Maintenance
Number of employees: 51-200 employees Employees number: 51-200 employees

Great Features

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
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Functionality
Product Quality
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Support

We've been using Emaint at Holford Facilities Management for the past 3 years, since then the software has helped us in developing our operation in means of productivity and punctuality. The features that Emaint has allowed us to gather analytical data and assisted in linking all our transactions such as financial, operational and HR into a single WO at a time. The team behind Emaint is very supportive and helpful.

 
 

from Valley Queen Cheese
Specialty: Food and Beverage
Number of employees: 201-500 employees Employees number: 201-500 employees

Unlimited Option

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

Emaint has the ability to conform to the needs of any business. The customization options have given us the ability to do what we want to do and see what we want to see.

Pros

Reports and Customization

Cons

The interface is lacking, sometimes things seem cluttered and hard to find.

 
 

from Buchalter
Specialty: Other
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

Very good business software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
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Functionality
Product Quality
Quality
Support

We have used it for over a year and it has been very solid in making us manage our time and resources better!

Advice to Others

I would suggest it for small businesses!

 
 

from 6 Flags
Specialty: Other
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

Excellent software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

Since implementing this software, we have increased revenue and efficiency because of the metrics.

Pros

Great metrics
Nice interface
easy to use

Cons

nothing

Advice to Others

Great, easy to use solution!

 
 

from Art of D
Specialty: Retail
Number of employees: 11-50 employees Employees number: 11-50 employees

Solid but not spectacular

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

This is a solid but not spectacular tool. It does the job for our needs and the price is good so I cannot complain, but do not expect anything revolutionary.

Pros

Easy to place orders
Easy to track inventory
Makes us more efficient

Cons

Customer service

Advice to Others

If you want a baseline tool, this is a decent one.

 
 

from Allies Inc.
Specialty: Non-profit
Number of employees: 501 to 1,000 employees Employees number: 501 to 1,000 employees

Emaint Cmms System - doing a great job for us !

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

Cmms system has become a great asset to our maintenance team . Customer support is available about 18 hours a day to assist with any issues that you come across. They are always listening to their customers and creating new program releases based on these inquiries . They were very flexible in changing items in the program to fit our needs as every company has different needs and wants . System definitely has capability to do more than what we are using it for at this time but we are expanding slowly in the system . Once ready we went live and haven't looked back . 4 months and running

Likes Least

Original set up tech very knowledgeable but spoke over my head often not understanding my computer illiteracy. Fortunately i a volunteer intern and she saved me during the build process

Recommendations

original set up was tedious . I had to take my current paper system and create excel files to upload into the system . Asset set up is key and that took a lot of time since your trying perform your current tasks and switching over to the new . Fairly not emaints isuue on the build being so challenging as most issues were on our end getting from where we were to where we needed to go. Took about 3 months with the help of an intern that was computer savoy and understood all they were asking of us . Probably could have paid to have that performed quicker and easier but it all worked out . working on getting our fleet pms in the system now

 
 

from QT Valve & Supply Ltd
Specialty: Amusement Parks & Zoos
Number of employees: 1 employee Employees number: 1 employee

Working with product for just over a year. Still a work in progress.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

Good client support. Very engaged on helping solve your questions.

Likes Least

Some roadblocks as is no offline capabilities or separate app.

Recommendations

Try to get a working trial run with a few different providers.

 
 

from Carter BloodCare
Specialty: Non-profit
Number of employees: 1,001+ employees Employees number: 1,001+ employees

IS Applications Manager

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
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Support
Likes Best

Comprehensive product offering combined with a responsive and knowledgeable support team.

Likes Least

No complaints to date, they've met and exceeded my expectations.

Recommendations

Ensure you communicate your needs and use cases so that eMaint can demonstrate how their software can easily adapt to your needs.

 
 

from woodhaven
Specialty: Healthcare & Hospitals
Number of employees: 11 - 20 employees Employees number: 11 - 20 employees

E-Maintenance is awesome!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

What I like the most is that this product is very user friendly and the pricing is Perfect for the budget.

Likes Least

There isn't anything that I can think of. I like everything about this product.

Recommendations

I recommend them taking their time and making sure that the software is everything that they are looking for.

 
 

from Vinoy Place Condominiums
Specialty: Condominiums
Number of employees: 2 - 5 employees Employees number: 2 - 5 employees

Great product

Ease-of-use

Functionality

Product Quality

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
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N/A

Likes Best

This product makes it very easy to organize our inventory and keep track of repairs/replacements on our property. Easy to navigate the systems and is very user friendly.

Likes Least

Forms can sometimes be difficult to edit but that has been the only downside so far

Recommendations

Try a test trial with this software and get a feel for what it has to offer. It has many functions and capabilities that will be useful to a variety of different organizations.

 
 

from City of Le Sueur
Specialty: Home Owners Associations
Number of employees: 21 - 50 employees Employees number: 21 - 50 employees

We are new to the system and all is going well so far

Ease-of-use

Functionality

Product Quality

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Ease-of-use
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N/A

Likes Best

Ease of use and helpful support staff. as the user you always have access to the same individual at the company for support.

Likes Least

they could come up with a low cost training solution that does not include someone traveling across the country I feel the more advanced training should be done after the system has been in use for a period of time.

Recommendations

look at the free trials and there support and training services.

 
 
 
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