UpKeep Software


 

UpKeep is a web-based compterized maintenance management software (CMMS) and enterprise asset management (EAM) solution with a focus on mobile use.

The system is accessible on desktops, laptops, tablets and smartphones and is suitable for maintenance departments with multiple technicians consistantly working in the field.

The system offers core maintenance functionality, such as asset, inventory and work order management and preventive maintenance to create service schedules.

Users can see a tasks overview page showing upcoming work along with due dates, criticality and assets or workers assigned to each. When adding new tasks, users can include detailed notes, a color-coded priority rating, images, assets and users.

The mobile application gives users the ability to create projects, assign work orders, manage assets and more. UpKeep is designed for small to midsize companies in any type of industry.

 

UpKeep  - Work order overview
 
  • UpKeep  - Work order overview
    Work order overview
  • UpKeep  - Work order detail
    Work order detail
  • UpKeep  - Collaboration tool
    Collaboration tool
  • UpKeep  - Mobile CMMS
    Mobile CMMS
Supported Operating System(s):
Windows 7, Windows Vista, Windows XP, Mac OS, Linux, HP-UX, AIX, Solaris, Unix, IBM OS/400, Web browser (OS agnostic), Windows 2000, Windows 8

10 Reviews of UpKeep

Showing 1-10 of 10

 

from Chick-fil-A
Specialty: Food and Beverage
Number of employees: 101 to 500 employees Employees number: 101 to 500 employees

Great solution to tracking and coordinating equipment repairs and PM's

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Likes Best

I really liked the simplicity to set up and the functions of the app. The customer service was excellent as well. Longest I had to wait for a response was 20 minutes. Very responsive and honest. The app though was the main selling feature. It organized our PM schedule. I also really liked the ability to incorporate the temperature monitors into the program. Over all an excellent solution for a company that has lots of equipment to keep organized and running. The team or person who designed the app or hired the team to maintain has done a great job.

Likes Least

The cost for us was the biggest issue. We are a small business and it was really more than what we need. If there was a flat cost it may Help. The cost per Tech was the aspect that hurt us. We have 5-6 guys who I need to be able to delegate tasks too. Unfortunately because of the way the system was set up, there would be cost for each user. I really only needed them to see the tasks they were assigned to. I didn't need them to have full tech abilities in the program.
The other aspect I would love to see is on the "recurring schedule" section. I would love to see an option for monthly, but on the same day Of the week. Example: the first tuesday of each month. Second Tuesday of each month. Actually could solve this easily by adding a "every 4 weeks" option in this tab. The second issue was not a huge issue and was able to work around it.

Recommendations

Give the software a good solid chance. Don't just look at it once. Dig into it and contact the customer service if you have questions to see if you can work though issues. The customer service with UPKEEP was great.

 

from HydroVerge
Specialty: Manufacturing
Number of employees: 2 - 5 employees Employees number: 2 - 5 employees

Great app with all the features we need.

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Likes Best

This app is very easy to use. Even my husband who doesn't have a lot of time or patience for tracking anything, was sold right away. We are a small business but this would work great for a wide range of types and sizes of businesses. We use it to track customer orders (assembly to delivery to invoice) for our products. You can add a photo, assign users and see anything outstanding at a quick glance! The vendor is great to work with. All questions are answered right away and they are always improving it and adding new features.

Likes Least

No complaints! I think this is a great product. Very easy to learn and use.

Recommendations

I like that you can see everything on the first screen and not have to click through.

 

from ECS, Inc.
Specialty: Construction and Engineering
Number of employees: 51 -100 employees Employees number: 51 -100 employees

Upkeep Application

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Likes Best

Ease of use and exceptional customer service when needed.

Likes Least

I can't think of anything that I do not like about this software.

Recommendations

Definitely give this one a try. It is easy to use, and keep track of all of your equipment maintenance and history.

 

from Ruckel Properties
Specialty: Real Estate
Number of employees: 21 - 50 employees Employees number: 21 - 50 employees

Love UpKeep!

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Likes Best

UpKeep has been great for our company. We can quickly and easily set up maintenance work orders and report on work done, as needed.

This app was just what we were looking for to eliminate unnecessary paperwork.

Likes Least

Nothing as of yet. UpKeep has been really helpful for our organization

Recommendations

Asset management apps typically don't look good and are not user intuitive. I would highly recommend you check this application out.

 

from Pro Athlete, Inc
Specialty: Consumer Goods
Number of employees: 11 - 20 employees Employees number: 11 - 20 employees

A huge time saver!

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Likes Best

We have been using the app for daily maintenance as well as tracking inventory while using work orders. It has been a huge time saver!

Likes Least

Being able to duplicate a work order would be the only thing I can think of right now.

Recommendations

UpKeep has really helped us save time and money by managing our operations and inventory

 

from Mystery Dvaya
Specialty: Consumer Goods
Number of employees: 2 - 5 employees Employees number: 2 - 5 employees

The Perfect Order Management App

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Likes Best

I run a small online business, and when I first started, I really had no way of efficiently managing all the orders placed by my customers. I did not want to invest in an expensive ERP system, as all I really wanted was a solution that was simple, but powerful enough to help me run my business.

I did a bit of research, and I found UpKeep on the App Store, and I decided to give it a shot.

Likes Least

The guys over at UpKeep have not been branding UpKeep as a solution to help business owners manage tasks and orders, but that's precisely what I've been using it for since the day I downloaded it from the App Store.

Recommendations

It's truly an amazing application. If you run a business, and you need to assign tasks to your employees on the go, UpKeep, in my opinion, would be the perfect app for you.

 

from Denton Rehabilitation & Nursing Center
Specialty: Hospitality and Gaming
Number of employees: 21 - 50 employees Employees number: 21 - 50 employees

A great asset for us

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Likes Best

Our facility has used the Upkeep App for about nine months now. It has been a great asset for us. The app has greatly improved our maintenance process, from reporting issues all the way down to reporting back on completed work orders. We see a much better turnaround time from issues reported to work completed.

Likes Least

We have absolutely no issues with work orders being lost now. We also have a more structured process, because of the app, of reporting work issues and we don't have multiple entries for the same issue.

Recommendations

Upkeep has streamlined our work order process and allowed our maintenance department to be more effective. Definitely take a look at the actual mobile application for maintenance software

 

from G.W. Becker Inc.
Specialty: Manufacturing
Number of employees: 51 -100 employees Employees number: 51 -100 employees

Great App easy to use

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Likes Best

App is easy to use and the vendor is easy to get a hold of if needed. Responds to questions with remarkable speed.

Likes Least

I haven't found any issues with this vendor. Product has worked with no issues.

Recommendations

This App is extremely easy to use and increases productivity.

 

from Willow Creek Management Services, Inc.
Specialty: Real Estate
Number of employees: 2 - 5 employees Employees number: 2 - 5 employees

Great app for initiating and tracking work orders

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Likes Best

It's fast to create work orders, edit them, and follow them through to completion. We use it across multiple iOS devices from iPhone 4s to iPad Pros and it works effortlessly. Updates quickly as work orders are edited. Great to be able to include a photograph. Simple to use for everyone in our organization.

Likes Least

Haven't yet figured out how to put more than one photograph on a work order. Still, because we're all running iOS devices, it's not difficult to take additional pictures and send them out as needed. An extra step, but not onerous. Can take a while to update if you haven't been working on it for a few days such as over a weekend. Tech users (vs. Admin) cannot edit work orders: they can create and update status.

Recommendations

I suggest really looking at apps and programs closely to ensure that they really do meet your needs as closely as possible. While it's not too hard or unreasonable to change your operational requirements slightly, it's best to get as close a match as you can. We ran through several apps and programs trying to adapt to them before we found UpKeep.

 

from J&M Solutions
Specialty: Construction and Engineering
Number of employees: 2 - 5 employees Employees number: 2 - 5 employees

Great CMMS

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Functionality

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Likes Best

Easy use, use on all my devices, super customer support!

Likes Least

There really isn't anything that I don't like about the product.

Recommendations

Ease of use, price verse of high dollar CMMS programs!

 
 
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