UpKeep Software


 

UpKeep is a web-based compterized maintenance management software (CMMS) and enterprise asset management (EAM) solution with a focus on mobile use.

The system is accessible on desktops, laptops, tablets and smartphones and is suitable for maintenance departments with multiple technicians consistantly working in the field.

The system offers core maintenance functionality, such as asset, inventory and work order management and preventive maintenance to create service schedules.

Users can see a tasks overview page showing upcoming work along with due dates, criticality and assets or workers assigned to each. When adding new tasks, users can include detailed notes, a color-coded priority rating, images, assets and users.

The mobile application gives users the ability to create projects, assign work orders, manage assets and more. UpKeep is designed for small to midsize companies in any type of industry.

 

UpKeep  - Work order overview
 
  • UpKeep  - Work order overview
    Work order overview
  • UpKeep  - Work order detail
    Work order detail
  • UpKeep  - Collaboration tool
    Collaboration tool
  • UpKeep  - Mobile CMMS
    Mobile CMMS
  • UpKeep
  • UpKeep
Supported Operating System(s):
Windows 7, Windows Vista, Windows XP, Mac OS, Linux, HP-UX, AIX, Solaris, Unix, IBM OS/400, Web browser (OS agnostic), Windows 2000, Windows 8

65 Reviews of UpKeep

 

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Software Advice Reviews (18)
More Reviews (47)

Showing 1-18 of 18

Seth from Cathedral in the Pines Christian Center
Specialty: Non-profit
Number of employees: 11-50 employees Employees number: 11-50 employees

February 2017

February 2017

Great Job

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
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Quality
Support

We have been using this app since early on in the development. It has grown into something of great usefulness. We love using it.

 
 

Gary from Pokfulam
Specialty: Real Estate
Number of employees: 11-50 employees Employees number: 11-50 employees

February 2017

February 2017

Excellent Software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
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Quality
Support

Upkeep is an excellent and convenience tools for our company to manage the maintenance issues. We can either use by desktop or mobile.

 
 

Melissa from Scott Group LLC
Specialty: Real Estate
Number of employees: 11-50 employees Employees number: 11-50 employees

February 2017

February 2017

Great Website!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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This website keeps us so organized. Love It! We are able to communicate work orders between managers, maintenance, and tenants efficiently.

Pros

I love the fact it has an inventory and photo section

Cons

No cons

 
 

Russell from Texas tech
Specialty: Utilities
Number of employees: 11-50 employees Employees number: 11-50 employees

February 2017

February 2017

Review

Ease-of-use

Functionality

Product Quality

Ease-of-use
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N/A

Pros

The app is easy to use and I can communicate much easier through this app than through texting my boss. It's also more organized than previous plans.

Cons

The notification part of it is a little overwhelming. It needs to be called down a bit but other than that it is no big deal

 
 

Michelle from Stonebridge Townhomes
Specialty: Real Estate
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2017

February 2017

On Upkeep has Made my Job Easier!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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Pros

Very User-Friendly, easy to navigate. Very cool easy to use. Helps to keep my whole team unified. This new ability to create job work orders and to upload pictures are amazing!

Cons

There really are no cons here. love the software! Very cool easy to use. Helps to keep my whole team unified.

 
 

Wayne from Allentown Parking Authority
Specialty: Government
Number of employees: 51-200 employees Employees number: 51-200 employees

February 2017

February 2017

Bang for your buck

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
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Quality
Support

We are a small size company so we didn't need all the bells and whistles. This worked perfect for our needs and even came in under a budget we had targeted compared to other software.

 
 

Fabian from Effortless Rental Group
Specialty: Hospitality and Gaming
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2017

February 2017

Great Product

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

UpKeep is extremely useful for my team that manages over 100 properties in Denver. It is very user-friendly and has not crashed on us once. The invoicing and the inventory features are a bit confusing to use but the amazing customer support makes up for this.

Pros

User friendly and great customer support.

Cons

Advanced features like invoicing and inventory are not a simple to use. It is a little pricey but well worth the cost.

Advice to Others

Interact with the UpKeep team! They are awesome and very helpful.

 
 

Jay from Book Outlet
Specialty: Retail
Number of employees: 51-200 employees Employees number: 51-200 employees

February 2017

February 2017

Good Software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
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Functionality
Product Quality
Quality
Support

So far, been an easy and applicable system for our maintenance.

Pros

user friendly software design

Cons

could use more options

Advice to Others

try it out and see for yourself

 
 

Maggie from Episcopal Diocese of Albany
Specialty: Non-profit
Number of employees: 11-50 employees Employees number: 11-50 employees

February 2017

February 2017

Works well - and helps the Maintenance deptartment plan and schedule

Ease-of-use

Functionality

Product Quality

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Support

N/A

Since all requests for assistance now go through the UpKeep system, our maintenance folks find it much easier to keep track of all the balls in the air!

 
 

Denham from Krishna Avanti Primary School
Specialty: Education
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2016

November 2016

Upkeep is Superb

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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Support

As Principal of a growing primary school, Upkeep has made important and (not any more) time consuming tasks simple and quick. Upkeep enables all at school to raise issues, manage tasks and track them in a fast and efficient way. We don't 'forget' to sort things anymore and spend more time on the core of our business - teaching children.

Upkeep is so easy to set up and use and having the app means we have it in our pocket!

Advice to Others

Try the free version and set it up with one or more other users so you can test the way you automatically communicate tasks - it's brilliant!

 
 

Charles from Chick-fil-A
Specialty: Food and Beverage

September 2016

September 2016

Great solution to tracking and coordinating equipment repairs and PM's

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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Likes Best

I really liked the simplicity to set up and the functions of the app. The customer service was excellent as well. Longest I had to wait for a response was 20 minutes. Very responsive and honest. The app though was the main selling feature. It organized our PM schedule. I also really liked the ability to incorporate the temperature monitors into the program. Over all an excellent solution for a company that has lots of equipment to keep organized and running. The team or person who designed the app or hired the team to maintain has done a great job.

Likes Least

The cost for us was the biggest issue. We are a small business and it was really more than what we need. If there was a flat cost it may Help. The cost per Tech was the aspect that hurt us. We have 5-6 guys who I need to be able to delegate tasks too. Unfortunately because of the way the system was set up, there would be cost for each user. I really only needed them to see the tasks they were assigned to. I didn't need them to have full tech abilities in the program.
The other aspect I would love to see is on the "recurring schedule" section. I would love to see an option for monthly, but on the same day Of the week. Example: the first tuesday of each month. Second Tuesday of each month. Actually could solve this easily by adding a "every 4 weeks" option in this tab. The second issue was not a huge issue and was able to work around it.

Recommendations

Give the software a good solid chance. Don't just look at it once. Dig into it and contact the customer service if you have questions to see if you can work though issues. The customer service with UPKEEP was great.

 
 

Dora from Ruckel Properties
Specialty: Real Estate

June 2016

June 2016

Love UpKeep!

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
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Functionality
Product Quality
Quality
Support
Likes Best

UpKeep has been great for our company. We can quickly and easily set up maintenance work orders and report on work done, as needed.

This app was just what we were looking for to eliminate unnecessary paperwork.

Likes Least

Nothing as of yet. UpKeep has been really helpful for our organization

Recommendations

Asset management apps typically don't look good and are not user intuitive. I would highly recommend you check this application out.

 
 

Becca from Pro Athlete, Inc
Specialty: Consumer Goods

June 2016

June 2016

A huge time saver!

Ease-of-use

Functionality

Product Quality

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

N/A

Likes Best

We have been using the app for daily maintenance as well as tracking inventory while using work orders. It has been a huge time saver!

Likes Least

Being able to duplicate a work order would be the only thing I can think of right now.

Recommendations

UpKeep has really helped us save time and money by managing our operations and inventory

 
 

Dinesh from Mystery Dvaya
Specialty: Consumer Goods

June 2016

June 2016

The Perfect Order Management App

Ease-of-use

Functionality

Product Quality

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

N/A

Likes Best

I run a small online business, and when I first started, I really had no way of efficiently managing all the orders placed by my customers. I did not want to invest in an expensive ERP system, as all I really wanted was a solution that was simple, but powerful enough to help me run my business.

I did a bit of research, and I found UpKeep on the App Store, and I decided to give it a shot.

Likes Least

The guys over at UpKeep have not been branding UpKeep as a solution to help business owners manage tasks and orders, but that's precisely what I've been using it for since the day I downloaded it from the App Store.

Recommendations

It's truly an amazing application. If you run a business, and you need to assign tasks to your employees on the go, UpKeep, in my opinion, would be the perfect app for you.

 
 

Troy from Denton Rehabilitation & Nursing Center
Specialty: Hospitality and Gaming

June 2016

June 2016

A great asset for us

Ease-of-use

Functionality

Product Quality

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

N/A

Likes Best

Our facility has used the Upkeep App for about nine months now. It has been a great asset for us. The app has greatly improved our maintenance process, from reporting issues all the way down to reporting back on completed work orders. We see a much better turnaround time from issues reported to work completed.

Likes Least

We have absolutely no issues with work orders being lost now. We also have a more structured process, because of the app, of reporting work issues and we don't have multiple entries for the same issue.

Recommendations

Upkeep has streamlined our work order process and allowed our maintenance department to be more effective. Definitely take a look at the actual mobile application for maintenance software

 
 

Robert from G.W. Becker Inc.
Specialty: Manufacturing

March 2016

March 2016

Great App easy to use

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
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Functionality
Functionality
Product Quality
Quality
Support
Likes Best

App is easy to use and the vendor is easy to get a hold of if needed. Responds to questions with remarkable speed.

Likes Least

I haven't found any issues with this vendor. Product has worked with no issues.

Recommendations

This App is extremely easy to use and increases productivity.

 
 

John from Willow Creek Management Services, Inc.
Specialty: Real Estate

March 2016

March 2016

Great app for initiating and tracking work orders

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
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Support
Likes Best

It's fast to create work orders, edit them, and follow them through to completion. We use it across multiple iOS devices from iPhone 4s to iPad Pros and it works effortlessly. Updates quickly as work orders are edited. Great to be able to include a photograph. Simple to use for everyone in our organization.

Likes Least

Haven't yet figured out how to put more than one photograph on a work order. Still, because we're all running iOS devices, it's not difficult to take additional pictures and send them out as needed. An extra step, but not onerous. Can take a while to update if you haven't been working on it for a few days such as over a weekend. Tech users (vs. Admin) cannot edit work orders: they can create and update status.

Recommendations

I suggest really looking at apps and programs closely to ensure that they really do meet your needs as closely as possible. While it's not too hard or unreasonable to change your operational requirements slightly, it's best to get as close a match as you can. We ran through several apps and programs trying to adapt to them before we found UpKeep.

 
 

Mark from J&M Solutions
Specialty: Construction and Engineering

March 2016

March 2016

Great CMMS

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

Easy use, use on all my devices, super customer support!

Likes Least

There really isn't anything that I don't like about the product.

Recommendations

Ease of use, price verse of high dollar CMMS programs!

 
 
 
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