UpKeep Software


 

UpKeep is a web-based computerized maintenance management software (CMMS) and enterprise asset management (EAM) solution with a focus on mobile use.

The system is accessible on desktops, laptops, tablets and smartphones and is suitable for maintenance departments with multiple technicians consistantly working in the field.

The system offers core maintenance functionality, such as asset, inventory and work order management and preventive maintenance to create service schedules.

Users can see a tasks overview page showing upcoming work along with due dates, criticality and assets or workers assigned to each. When adding new tasks, users can include detailed notes, a color-coded priority rating, images, assets and users.

The mobile application gives users the ability to create projects, assign work orders, manage assets and more. UpKeep is designed for small to midsize companies in any type of industry.

 

UpKeep  - Work order overview
 
  • UpKeep  - Work order overview
    Work order overview
  • UpKeep  - Work order detail
    Work order detail
  • UpKeep  - Collaboration tool
    Collaboration tool
  • UpKeep  - Mobile CMMS
    Mobile CMMS
  • UpKeep
  • UpKeep
Supported Operating System(s):
Windows 7, Windows Vista, Windows XP, Mac OS, Linux, HP-UX, AIX, Solaris, Unix, IBM OS/400, Web browser (OS agnostic), Windows 2000, Windows 8

149 Reviews of UpKeep

 

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Software Advice Reviews (76)
More Reviews (73)

Showing 1-20 of 76

Evan from E-Transit
Specialty: Other
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2017

August 2017

Great experience using Upkeep for a mid-size project

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I think that Upkeep is a good choice for any size project and it was definitely the best value option that our company came across.

Pros

The best parts of Upkeep that our team experienced were the API functionality, the great customer support, and the simple user interface. We saved money on maintenance and training.

Cons

The only main downside to Upkeep is that it does not offer all of the functionality that a more expensive CMMS provides. However, on multiple occasions, I have asked Upkeep's development team to add features or documentation, and they were very receptive and speedy.

 
 

Carlos from Triple B Services
Specialty: Construction and Engineering
Number of employees: 201-500 employees Employees number: 201-500 employees

May 2017

May 2017

Amazing

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Best think I've ever worked with

Pros

How quick the services and I like the way we input it into our phones and it goes straight to our master mechanic.

 
 

Fabian from Effortless Rental Group
Specialty: Hospitality and Gaming
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2017

May 2017

Great Product!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Great app- Customer rep is Great!

Pros

Very easy to use and responsive. Works on all web browsers and is very intuitive on the phone app. The app has never crashed on me or lost my data.

Cons

Features such as "units" do not apply to my particular use and take up unnecessary space. perhaps they could add a feature where you can filter the options given on a work order. Not a con for anyone besides me though!

 
 

Gary from Pokfulam
Specialty: Construction and Engineering
Number of employees: 11-50 employees Employees number: 11-50 employees

May 2017

May 2017

Excellent software for management

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Easy interface. We can access everywhere. Easy communication among colleagues. We can upload photos.

Cons

Cannot upload PDF or word files. Sometimes the log or message not in order. Cannot notify the users.

 
 

Karla from Indiana Academy
Specialty: Education
Number of employees: 11-50 employees Employees number: 11-50 employees

March 2017

March 2017

Business Manager

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Great prices, great product.

Pros

I LOVE that they have an app. I think this is critical for the easy of use for the technicians. I also like that you can add pictures, details, location, asset, importance to each work order. With each new work order, the person assigned can get a notification on their phone, this helps with the endless phone calls that my maintenance director previously received.

Cons

It would be nice if there were two separate apps, one for requesters and one for technicians and other users. I also wish there was a way to deny a request through the program.

 
 

Tom from Lighthouse Assisted Living, Inc.
Specialty: Healthcare
Number of employees: 11-50 employees Employees number: 11-50 employees

March 2017

March 2017

We love this app! It's what keeps our maintenance group organized

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Our rep and his group have been very response to any issues and communications.

Pros

Love the picture feature which allows anyone to see exactly what the issue is instead of just relying on descriptions. Very easy to use

Cons

Wish the billing was connected to the app so that we could delete and add users, etc and it would be automatically reflected on our account from a billing standpoint.

 
 

Michelle from Scott Group
Specialty: Real Estate
Number of employees: 51-200 employees Employees number: 51-200 employees

March 2017

March 2017

My Job Made EASY because of UpKEEP

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I really love that I can add files, pictures, or parts to individual tasks and set the priority level !!

Pros

I Love that I can create work orders on-the-go
I can send on spot info about a job as i'm actually there!
Also, I get notifications when tasks are updated, and receive alerts straight from my app!

Cons

I think this is the best software I've used to date - so no complaints here! I can truly only give complements!

 
 

Dane from Ozark mountain energy
Specialty: Oil, Gas and Energy
Number of employees: 51-200 employees Employees number: 51-200 employees

March 2017

March 2017

Good program

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Good product. Would be even better with asset tag scanning by requester.

Pros

Easy for individuals to request work orders. I can add requesters without additional expense as well.

Cons

Doesn't allow requesters to scan asset barcode to identify item needing service. All my requesters have smartphones who could do this easily.

 
 

Gary from Casper's Ice Cream
Specialty: Food and Beverage
Number of employees: 51-200 employees Employees number: 51-200 employees

March 2017

March 2017

Very User Friendly!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

This has been a fairly easy App to start using right away... And any questions I've had on any of the features have been answered through the UpKeep Reps...

Pros

I like how the Work Orders flow and can be set for a repetitive schedule. This helps with the functionality of the work flow so once the Work Orders are set the workload is limited in maintaining a Work Schedule for our people... We also like how easy it is to attach pics to work orders from any mobile device that is setup with the App. A picture is truly worth a thousand words (especially when it comes to data plates)...

Cons

We need an option in the Work Order creation to have a custom frequency setting besides the preset frequencies listed in the drop down.

 
 

Brent from Case Systems
Specialty: Manufacturing
Number of employees: 51-200 employees Employees number: 51-200 employees

March 2017

March 2017

Best Maintenance Program ever!!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Just the history tab

Pros

Very easy to use and you can archive and search closed work orders later. The inventory section makes it very easy to keep track of what you have.

Cons

Feel that it needs a history tab in the assets section to log notes about each asset. Other than that Its great

 
 

Edward from 1Touchpoint- Southwest
Specialty: Manufacturing
Number of employees: 51-200 employees Employees number: 51-200 employees

March 2017

March 2017

Upkeep Awesome!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I am a new user of this ap at my new job and it is an awesome tool to report maintenance and work order requests, complete with pictures taken with your cell phone! Quick, easy and in REAL TIME!

Pros

Easy to use, quick and easy!

Cons

Nothing to report just yet.

 
 

Wayne from Royal Barbados Police Force
Specialty: Government
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

March 2017

March 2017

A Satisfying Experience

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Great service support, this was a deciding factor in using the software

Pros

Simplicity and ease of use is what I like most about the software. I've not found it deficient in any way. There are little or no bugs

Cons

There is nothing un-likeable about the software, however if there was on me business type I would add, it would be CCTV or Network Management.

 
 

Cori from NCC
Specialty: Religious Institutions
Number of employees: 51-200 employees Employees number: 51-200 employees

March 2017

March 2017

Easy to Use!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Recently switched over to Upkeep and it's very user-friendly.

 
 

sherri from Northside Christian Church
Specialty: Non-profit
Number of employees: 5,001-10,000 employees Employees number: 5,001-10,000 employees

March 2017

March 2017

Awesome

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

The system we previously used was very cumbersome and the categories didn't necessarily fits with our needs..

Pros

The product is very easy to use. It was so simple that at first I thought I was doing something wrong.

Cons

There is nothing that I don't like about this product. I have not had to use customer service, therefore I cannot rate this portion of the survey.

 
 

Maggie from Episcopal Diocese of Albany
Specialty: Religious Institutions
Number of employees: 11-50 employees Employees number: 11-50 employees

March 2017

March 2017

Things get done!

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

We love using UpKeep because we can keep up! This allows our small team to prioritize and triage the needs across the entire organization.

 
 

Rod from Book Depot
Specialty: Manufacturing
Number of employees: 51-200 employees Employees number: 51-200 employees

March 2017

March 2017

Up Keep has greatly helped in managing maintenance tasks.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

would like to see it send an email to the requester when their project is closed.

Pros

That its an app. In this format I have it readily accessible at any time and it allows me to add items on the fly. By being able ot do this I can communicate to the staff the priority of a project with out sending emails and or calling them.

Cons

That it costs extra for the Dashboard. In my opinion this should be included in the price as it is an indicator of maintenance progress as well

 
 

Lisa from TIG Real Estate Services
Specialty: Real Estate
Number of employees: 51-200 employees Employees number: 51-200 employees

March 2017

March 2017

Great App!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Our team use the app and love the way it tracks the work orders. You can easily pull reports, check activity, and add pictures.

 
 

Seth from Cathedral in the Pines Christian Center
Specialty: Other
Number of employees: 2-10 employees Employees number: 2-10 employees

March 2017

March 2017

Best app out there.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

This app has taken my maintenance department to the next level. Where before things were constantly being put off to make room for bigger projects. Now with this app we can see just how many times something has gone unattended. Would recommend to any upkeep department or business.

 
 

Nathaniel from Northside Christian Church
Specialty: Non-profit
Number of employees: 51-200 employees Employees number: 51-200 employees

March 2017

March 2017

Great Service for an Excellent Price

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Value for Money

We had been using another well-known service for around two years, but it was complicated and difficult to use even for our most technically literate staff. We found UpKeep and were so impressed that we immediately signed up and started transitioning to it. Even before we had done a thorough training, our staff were using it, because it is that easy to use! Highly recommend this service!

 
 

Dora from Ruckel Properties
Specialty: Real Estate
Number of employees: 11-50 employees Employees number: 11-50 employees

March 2017

March 2017

Love UpKeep!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I would recommend UpKeep for my fellow property managers and their teams.

Pros

As a property manager, I was looking for simple software my team could use to eliminate paper work orders and simplify reporting. UpKeep was easy to start-up, is user friendly, and has the reporting capability I need.

Cons

So far, I have not found any negatives. It meets our needs on a daily basis. We have not needed to consult support for help.

 
 
 
Showing 1-20 of 73

Jason from Kanuga Conferences
Number of employees: 51-200 employees Employees number: 51-200 employees

August 2017

August 2017

Great service and support before and after the sale. Easy to use with a great interface for our crew

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Ease of use, excellent service/support. Our maintenance guys who are not necessarily tech savvy picked it right up and ran with it. They were shocked to see how much work they were actually doing once they were able to track it!

Cons

The per-user cost for technicians may be prohibitive to some, fortunately we got a great discount as a non-profit.

Source: Capterra
 

Shannon from Coastal Spray
Number of employees: 51-200 employees Employees number: 51-200 employees

August 2017

August 2017

Upkeep has streamlined and enhanced our company's ability to manage our fleet of equipment.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

It has enhanced our company's ability to manage, in a user-friendly way, our large fleet of equipment, eliminating the hassle of consistently having to manually update spreadsheets, as well as giving us all of the information we need in the palm of our hand.

Pros

The thing I like most about Upkeep is its mobile usability and friendly interface. It is very easy to use, yet it contains the depth needed to manage our large fleet of equipment.

Cons

There is nothing I dislike about Upkeep, other than recommending a few small custom tweaks in our work order functionality.

Source: Capterra
 

Miles from Northside Christian Church
Number of employees: 51-200 employees Employees number: 51-200 employees

June 2017

June 2017

Very fast and easy to get started across my whole organization.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Lower cost, better end user buy-in and better communication with our Facility team.

Pros

Lower friction for end users means that all of them use it reliably and our team can go to one place for managing our tickets.

Cons

Sometimes takes longer than I want to wait for the site or app to refresh when I'm trying to work quickly.

Source: Capterra
 

Christopher from Christ the King Spiritual Life Center
Number of employees: 51-200 employees Employees number: 51-200 employees

June 2017

June 2017

There are no other CMMS with this feature set at this price point.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Quicker response time to maintenance requests.
Improved request rates. People don't let things go out of not knowing how to report a problem.
Tracking of expenses by asset or location.
Easier scheduling of service personnel.

Pros

Easiest sell to the boss. "For that much? Just do it."
Lowest training time. Share an email address with requesters. Users take 10 minutes to be up and running.
Has all we need to develop a more responsive facilities management team.

Cons

We have had one occasion when audible updates didn't come through on our phones, but the team at UpKeep were very responsive and the problem was fixed in minutes.

Source: Capterra
 

Chris from First Baptist Chuch of Kissimmee
Number of employees: 11-50 employees Employees number: 11-50 employees

June 2017

June 2017

Extremely user friendly!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

A lot of benefits! Able to track items and work orders.. Be able to view them and keep everyone updated on where that work order stands. Having multiple users so everyone is accountable for their assigned tasks! Just an overall great software!

Pros

There are many things to like about this software.. If I had to pick my #1 top thing it would be that its extremely easy to use! They have it laid out so well and it's easy to follow and track your work orders and supplies! It was well thought out by the developers!

Source: Capterra
 

Ung from Areas USA
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

June 2017

June 2017

Simple to use , very efficient for my team, keep track of asset and inventory.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Maintenance team communication was immensely improved. Work orders were being completed in an order of importance.

Pros

Being able to keep track of my team members quality of work with the required signature function is extremely helpful. The low inventory reminder is also one of my favorite.

Cons

I find the limitation on the Dashboard difficult to do presentations. However, I was informed but upkeep team members that they are improving this feature.

Source: Capterra
 

Megan from Tulsa Artist Fellowship
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2017

June 2017

Keeping track of assets and maintenance across a dozen different spaces with over three dozen users.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Keeping track of assets and maintenance across a dozen different spaces with over three dozen users.

Pros

- The Customer Support is top notch!
- Being able to use both the desktop and mobile versions.
- The ability to enter detailed information about assets and create barcodes for each.
- Being able to streamline maintenance requests through the Work Order Request Portal.
- Having a central location from which to receive, approve, corral and track the progress of Work Orders.

Source: Capterra
 

Jerry from Paul Maurer Shows
Number of employees: 11-50 employees Employees number: 11-50 employees

May 2017

May 2017

This an outstanding App

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

More accountability for maintenance.

Pros

Easy to use. neat and organized. Accountability for users and assets. Customer service fast polite and friendly.

Cons

only problem i have is printing work orders from mobile app. Which is not a really big deal, just time consuming. Have to send it to yourself in email then print one by one.

Source: Capterra
 

James from PHILLIPS BREWING
Number of employees: 51-200 employees Employees number: 51-200 employees

May 2017

May 2017

Great connectivity between PCs and smart phones.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Great way to task and track maintenance work.

Pros

Ease of use on mobile devices, including pictures. UI is clean and understandable. No real training is required, and questions are quickly answered via instant messaging.

Cons

Apple app development seems to be ahead of Android app development. Occasionally pages can be a little slow to update.

Source: Capterra
 

Charlie from Chick-fil-A
Number of employees: 51-200 employees Employees number: 51-200 employees

May 2017

May 2017

Excellent product and excellent customer service.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Helps us demonstrate to our Corporate Family that we are being good stewards of their equipment. Allows us to track the PMs as well as the breakdowns. Has helped increase accountability and communication with the team.

Pros

Customer service plus the ability for any of my team to submit a request. The way they submit the request is very simple so they don't have to be really trained how to use the system. Has helped us create more than just a paper trail for our equipment, it has allowed us to demonstrate our stewardship and our ongoing efforts to proactively maintain our equipment. I also really like that the software is web based and bridges across all platforms we use. We have iPads, Android phones, iPhones, and Microsoft based computers. This allows each of our users to be able to have access at anytime.

Cons

Would be nice to be able to schedule recurring PM's Monthly on a day not just a date. This is a minor detail though that is easily solved with just a little more front end work on the scheduling.

Source: Capterra
 

Mariusz from Qbic London City Hotel
Number of employees: 11-50 employees Employees number: 11-50 employees

May 2017

May 2017

Decided to use upkeep to have a better control of in house maintenance in our 171 bedroom property.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Tracking of all work orders that were previously logged in via different channels. Tracking of time spend on each work order. Long term I can see that this software will not only make my job easier but wil allow me as well to save some monies.

Pros

Easy to use. Mobile friendly. Allows to take a picture when logging in work order which is a great help.

Cons

Can't make work orders in bulk which is a bit of the headache when you want to create same work order for 171 different locations.

Source: Capterra
 

Eric from ABC TIRE llc
Number of employees: 11-50 employees Employees number: 11-50 employees

May 2017

May 2017

great app to keep updated on maintenance of a small fleet of trucks and trailers and equipment

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

organization and priority needs

Pros

I can access this software from my Ipad or Iphone or via compputer. It hlelps me to view incentory and fleet maintenance needs

Cons

still has some limitations even with the pro subscription. The file system is kind of hard to imput into vehicle info

Source: Capterra
 

Jim from Buckeye hills career center
Number of employees: 11-50 employees Employees number: 11-50 employees

May 2017

May 2017

Purchased for training in our maintenance program. Help was Great. And is working Fine

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Great addition to our program.

Pros

Web access, Cost, easy to use, phone app. Students are assigned lab work just like if they were on the job using work orders.

Cons

Would like to be able to upload larger files for manuals, or link to our own ftp site to enable this.

Source: Capterra
 

FABIAN from Fast Response Transportation
Number of employees: 11-50 employees Employees number: 11-50 employees

May 2017

May 2017

It's a template for all sorts of users interfaces. You can customize it for the the most part.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

ORGANIZING & PRIORITIZING

Pros

CUSTOMER SERVICE IS EXCELLENT. ANY QUESTIONS YOU HAVE DAY OR NIGHT THEY WILL ANSWER USUALLY WITHIN 5 MINUTES. THEY HAVE VIDEOS TO SHOW YOU HOW TO USE IT & ARE HAPPY TO WALK YOU THROUGH THE SITE.

Cons

Customizing is a little tricky you have to find what works for you company on the sites use. Work orders kinda get mixed up a few times here and there.

Source: Capterra
 

Dash from Cliffrose Lodge & Gardens
Number of employees: 51-200 employees Employees number: 51-200 employees

May 2017

May 2017

Great experience. UpKeep is proving to be a great tool for helping me manage my property.

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Support

Many.

Pros

The software allows you to be creative. You can tailor the software to fit just about any application!

Cons

I don't like that their is a Premium version of the software for more $. I know that just about any software or property maintenance software offers an upgraded version that includes more features or benefits. It's pretty simple, the Premium subscription has features that would make most people say "Oh the heck with it, I'll pay the additional fees" even though it feels like you should get all of the features in my opinion.

Source: Capterra
 

Bruce from Hunter Douglas EU
Number of employees: 51-200 employees Employees number: 51-200 employees

May 2017

May 2017

Awesome CMMS Tool for Small to Mid Sized Manufacturing Operations

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Stream line jobs coming into the engineering department.

Pros

I have recently inherited a mid sized manufacturing site with lots of process and plant equipment. Site was proper old school with paper maintenance records (where they existed..!). this Software is super easy to setup and get going. Our Operational managers love the Mobile app for raising WO's. they can capture an image of a problem and send it direct to the team. Support was a concern initially (We are in Scotland, UPKEEP in west coast USA) No issues with support what so ever. Guys are super attentive at getting back with answers to questions or up coming features. Great Customer Experience. Well Done guys

Cons

Different reports would be nice which i believe the guys are working on.
Additional fields to allow a more configurable request form.

Source: Capterra
 

todd from cartersville wtp

May 2017

May 2017

works flawlessly for our plant

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

asset management and history

Pros

so far I like the ease of use and the mobility capabilities. Also like that you can add pictures to work orders

Source: Capterra
 

Chris from ICE
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2017

May 2017

UpKeep is a very user friendly platform with excellent customer service

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

More time and income and less headaches!!

Pros

UpKeep has sped up my job tracking and has increased profitability by being able to see both labor and part expenses quickly. It has also freed up my time as an owner, having instant live info available for several jobs at my fingertips. It has freed up labor time for my workers in the same way, instantly knowing who, what , when, where, and how a project is going, no need to "go looking" for answers. The photo option keeps EVERYONE on the same page as to how something needs to be or was done, The app is very user friendly for me and my employees. The simplicity makes it easy to use and navigate. Customer support is top notch and Very fast. There is always someone available to help or answer questions.

Cons

UpKeep has very little cons if any in my book, I just wish I had time to take benefit of more of its options. I do feel its a little expensive for my small business, but I am seeing it pay for itself the longer we use it.

Source: Capterra
 

Cherise from Scott Group
Number of employees: 11-50 employees Employees number: 11-50 employees

May 2017

May 2017

This program has been great for our staff. The customer service & response time has been excellent.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The program itself is pretty simple. It has been great for tracking purposes & the work orders from Upkeep that we leave in resident apartments are professional & informative.

Cons

A designated area for the resident name & contact number or email would be beneficial for us. We hope the notifications can be condensed to only the team that the work order was assigned to.

Source: Capterra
 

Larry from Texas Tech University Student Union and Activities

May 2017

May 2017

Really just getting off the ground with this, and it has been great.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Love the mobility of this program working off of mobile devices is great for how we use it. I have student employees who live with their phones, and this helps get the information to them quickly and they can take that information and run with it. Customer Service has been one of the greatest things about this program!!!!

Cons

Would love to be able to copy work orders from the desk top. It can be done from mobile device, but I use both as the admin, and that feature would help me.

Source: Capterra