Axxess


 

With over 100,000 users from all 50 states nationwide, Axxess is one of the industry leaders in home health software. We recommend it to agencies that want to increase revenue, decrease cost, ensure compliance, and improve patient outcomes.

Axxess provides solutions for home health organizations of all sizes as well as custom enterprise solutions for larger corporations. This complete, cloud- based solution is securely accessible on any device or platform from anywhere, anytime. With enterprise mobile apps on both android and iOS platforms, the system puts patient care in the palm of your hands and empowers you to communicate and collaborate in real time.

The system’s electronic visit verification allows users to provide proof of care at the point of care and ensure compliance. It seamlessly integrates all aspects of a business from Clinical to Administrative, Financial, Scheduling, Billing, Human Resources and more. Improve patient outcomes by focusing on patient care, not paperwork. Bill any insurance electronically, get paid faster and grow your business while ensuring regulatory compliance with our built-in quality assurance tools. 

Axxess drives clinical excellence by empowering agencies with the tools needed to provide exceptional patient care and ensure worry-free regulatory compliance. Accept referrals automatically and grow your business by connecting with referring organizations like hospitals, rehab centers, physician offices and much more.

Axxess’ physician portal enables users to partner with physicians to improve collaboration and effectively coordinate care. Powerful reporting dashboards provide the information to make accurate decisions faster. With built-in HIPPA compliant messaging, all members of a team have real-time access to the information they need from anywhere at anytime. 

 

Axxess - User Dashboard
 
  • Axxess - User Dashboard
    User Dashboard
  • Axxess - Schedule Center
    Schedule Center
  • Axxess - Report Center
    Report Center
  • Axxess - AxxessDDE Revenue Cycle Management
    AxxessDDE Revenue Cycle Management
  • Axxess - AxxessCAHPS Dashboard
    AxxessCAHPS Dashboard
  • Axxess - Axxess Mobile App - Patient Chart
    Axxess Mobile App - Patient Chart
Supported Operating System(s):
Windows 7, Windows Vista, Windows XP, Mac OS, Linux, HP-UX, AIX, Solaris, Unix, IBM OS/400, Web browser (OS agnostic), Windows 2000

132 Reviews of Axxess

Showing 1-20 of 132

 

from American Family Home Health
Specialty: Home Health Care
Number of employees: 2 to 5 employees Employees number: 2 to 5 employees

If I have better option I will go with them

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Likes Best

When I call with a problem, someone answers other end and try to help. Help desk is good
Any issues we call in that can be solved at first level help desk, they do good job getting it done.

Likes Least

Any issues that are not solved at help desk or first level , then it never gets done. So far experience ...called in with few issues and no response

Recommendations

seems like Need more professional in the back ground to get things done and improve

 

from Good Samaritan Home Health Care
Specialty: Home Health Care
Number of employees: 11 to 15 employees Employees number: 11 to 15 employees

I 'm more productive in my job since using axxess.

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Likes Best

Support staff listen patiently to my questions and explain processes in detail.

Likes Least

Patient electronic signature should all be possible on one visit documentation rather than going to the core agency app.

Recommendations

Axxess is a user friendly software with so many functionalities to manage your home health care efficiently.

 

from Wings of Angel Home Health Care LLC
Specialty: Home Health Care
Number of employees: 2 to 5 employees Employees number: 2 to 5 employees

Angela Parker

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Likes Best

I am glad to have the privilege of being a part of Axxess. The Billing Account Specialist is very professional while being committed and accurate on her job.

Likes Least

Nothing at this time everything is wonderful!
Thanks again for the service.

Recommendations

I would recommend the product/vendor

 

from Astra Health Care Inc
Specialty: Home Health Care
Number of employees: 51 to 100 employees Employees number: 51 to 100 employees

Horrible underdeveloped product poor training and poorly trained staff

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Likes Best

It works ok only occasionally. There is nothing good I can say and that is not exagerating

Likes Least

repeated calls to managers and IT are un returned, promises promises but no one ever delivers. We were promised the world to start up and completely lied to! The excuse was "oh well that sales person does not work here anymore". by the time we figured it out it was too late. Our company has lost significant money and had several deficiencies sited as a direct result of AXXESS not fixing it's issues or refusing to play by the State mandated rules! Horrible company horrible experience!

Recommendations

Definitely get recommendations from other companies in your state. Axxess would not give any references this should have been our first red flag!

 

from Valley Home Health, Inc.
Specialty: Home Health Care
Number of employees: 51 to 100 employees Employees number: 51 to 100 employees

Incomplete

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Likes Best

They know how to sell the product. Good pricing. Perfect SN notes. Nice reminders.

Likes Least

1. Oasis:
a) Incomplete interventions and goals, e.g Cardiovascular System: SN to assess pt's HR ( 1 example). I was adding templates for missing goals and interventions.
b) Medications. We have to hit search for drop down window to open every time we add meds instead of opening the drop down automatically. Oxygen is not in med. list
c) POC interventions and goals not organized in rows. Instead appear as one paragraph. Difficult to see the needed interventions or goals.
d) No post hospital order like POC
e) Non Oasis POC does not pull Diagnosis from SN assessment. Have to enter manually.

2. Communication Notes
a)I have to add a com note to the open patient chart. Why I have to look for the patient, Doctor, and episode all over again if my patient's chart is open already.

3. Schedule view
We have to go through patient's one by one to check schedules. We have nurses with 20-30 patient's a week. It's time consuming.

4. Dashboard for Administrator (besides having in reports)
a) Need to see current patient census
b) Broken down by Insurance and ratio(how many %)
c) Late notes (how many and how late)

Recommendations

Very nice demo. Request trial period before signing a contract.

 

from Premier Home Health Care
Specialty: Home Health Care
Number of employees: 11 to 15 employees Employees number: 11 to 15 employees

Great product and easy to use, but priced a little high.

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Likes Best

The customer support was always fantastic and the software was pretty easy to learn and use for everyone.

Likes Least

We are a new office/business and unfortunately we were priced out of continuing to use Axxess. Had the pricing been better, we would have stayed forever, but over 1 thousand dollars a month for software alone on a new business is too difficult to stomach.

Recommendations

Develop a better pricing strategy for companies that may have a larger amount of users but don't have many patients. Also, I would recommend working directly with nurses in fixing some pieces of the software. The only complaints that we have gotten are from nursing staff saying that it would be great if certain things were programmed to do something (i.e. flagging vital signs if input data is outside of the parameters from the plan of care).

 

from CareCo Medical
Specialty: Home Health Care
Number of employees: 11 to 15 employees Employees number: 11 to 15 employees

Axxess made it easy to choose them!

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Likes Best

The demonstration was thorough. Our questions before during and after were answered. The product began in response to the agency in the consultation field and many agencies reported what they were looking for as far as software and requested direction. The software understands from a consulting position what is needed to be fiscally successful, and clinically easy to use.

Likes Least

We are an agency just starting out, so it will take more time to discover this. We began using the software a few weeks ago.

Recommendations

ASK FOR RECOMMENDATIONS FROM SOFTWARE CURRENT USERS!! If a software company is unwilling to provide that, it could be a red flag!!

 

from EMINENT HOME HEALTHCARE LLC
Specialty: Home Health Care
Number of employees: 21 to 50 employees Employees number: 21 to 50 employees

best Home health software

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Likes Best

User friendly, good supportive knowledgeable staff, good training materials.

Likes Least

Need more updates and faster uploads; full functionality with all insurances

Recommendations

We are using the software since it was developed and they did a lot of changes and updates, we recommend this product for Home Health or similar products

 

from EVERGREEN HOME HEALTH
Specialty: Home Health Care
Number of employees: 6 to 10 employees Employees number: 6 to 10 employees

EVERGREEN HOME CARE OFFICE MANAGER LOVES AXXESS!

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Likes Best

AXXESS IS EVERYTHING HOME HEALTH AND MORE, THE FUNCTIONALITY IS BEST; CUSTOMER SUPPORT IS EXCELLENT AND INTELLIGENT ABOUT AXXESS SOFTWARE; THERE IS JOY IN THE CUSTOMER SUPPORT VOICES; THEY LOVE THEIR JOBS. I NOW HAVE MORE JOY IN BILLING THROUGH AXXESS SOFTWARE DUE TO THE EASE OF BILLING - IT IS SO EASY NOW THROUGH AXXESS. THANK YOU AXXESS!

Likes Least

I DO NOT KNOW OF ANYTHING I LIKE LEAST ABOUT AXXESS. TRULY AXXESS SOFTWARE IS COMPLETE HOME HEALTH SOFTWARE.

Recommendations

YOU MUST HAVE AXXESS IF YOU ARE A HOME HEALTH AGENCY

 

from Atkinson's Home Health Care, Inc
Specialty: Home Health Care
Number of employees: 21 to 50 employees Employees number: 21 to 50 employees

Awesome Software

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N/A

Likes Best

This is a great program for Home Health Agencies, easy to use and everything flows perfectly.
The vendor has GREAT customer service and great training.

Likes Least

The least I like about product is no tab for current frequency

Recommendations

Cost effective, great customer service, easy to learn

 

from Hospital Home Health of WGH
Specialty: Home Health Care
Number of employees: 6 to 10 employees Employees number: 6 to 10 employees

tickled orange....

Ease-of-use

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Likes Best

I love that I can pre-load my previous assessments to the SN notes and also to the OASIS. This feature saves a tremendous amount of time.
I also love that I can call AXXESS at any time I have an issue and usually get an answer within a few minutes.

Likes Least

I've come across a couple of issues in the past regarding the technicians not being able to fix the problem right away, making my productivity slow down. This was pretty inconvenient.

Another thing that I really don't like is when the entire system is DOWN...this has only happened a few times, but always seems to happen when I have no patients to see and need to get my computer work completed.

Recommendations

Overall....very pleased with the software. Ten million times better than what we came from !!!!

 

from Advocate Home Healthcare
Specialty: Home Health Care
Number of employees: 21 to 50 employees Employees number: 21 to 50 employees

Axxess Managed Care Authorization malfunction

Ease-of-use

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Likes Best

When the system is working properly it is very easy to use.

Likes Least

Whenever there is an issue with the program, I notify the Reps ans they notify the department that handles the issues and there is no communication from the front of the house to the back of the house. There is very little follow up once the ticket is placed with the back of the house.

Recommendations

Please have follow-up on problem tickets with the Customers and let them know what the status is of the problems.

 

from Acute Nursing Care Llc
Specialty: Home Health Care
Number of employees: 51 to 100 employees Employees number: 51 to 100 employees

Great product

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Functionality

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Likes Best

The ease of use. We have tried other software and none compare.

Likes Least

I would like to to be more accommodating to private duty side of things.

Recommendations

I would suggest they try it out and play with it on a test patient

 

from PRKWilliams Inc.
Specialty: Home Health Care
Number of employees: 6 to 10 employees Employees number: 6 to 10 employees

Signature issue

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Functionality

Product Quality

Customer Support

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Likes Best

Getting easier to use and your staff usually can solve the issue on the call.

Likes Least

payments are not always listed in remittance advice

Recommendations

Do a comparison to see what each company has and how it will fit your needs.

 

from 365Care Home Health
Specialty: Home Health Care
Number of employees: 6 to 10 employees Employees number: 6 to 10 employees

DON needs help with scrubber report

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Likes Best

easy to navigate, great customer support every time I call for help or advice

Likes Least

Need to have a pathway to list orders and goals, and pathway will include a method to check off the goals as they are completed.

Recommendations

Take advantage of all the on-line training offerings that are provided

 

from SCL
Specialty: Home Health Care
Number of employees: 51 to 100 employees Employees number: 51 to 100 employees

Axxess Review

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Likes Best

It is user friendly. It's okproduct, but there are better ones out there.

Likes Least

Too many changes/updates without prior notification. I want to know about changes before they happen, not after!
I would like to upload a previous assessment into a new assessment, even if it is a different type. The M qustions are the same, so it should allow me to load it in.

Recommendations

Use the software completely the way it is set up to be used, from day one. Don't wait to implement things later, like billing. Do it from day one, or you will have a mess that can't be cleaned up.

 

from Rx Home Care Inc.
Specialty: Home Health Care
Number of employees: 101+ employees Employees number: 101+ employees

Amazing customer service!

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Likes Best

The people that help guide me through the day to day struggles of acclimating to a new software. There is never a frustrating sigh or a hmmph "it's this guy again, its great to talk to you and how can I help you! THAT is customer service!

Likes Least

I really can't say there is anything I do not like about AXXESS. It is extremely easy to use and really keeps me on track with payroll and billing and my nurses love it for its ease of use.

Recommendations

Like they say in the pizza business... try it... you'll like it!

 

from PRKWilliams DBA: to The Rescue
Specialty: Home Health Care
Number of employees: 11 to 15 employees Employees number: 11 to 15 employees

It has been difficult at times to find things but it is a matter of to

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Likes Best

Various person have worked hard to solve issues and be of help

Likes Least

Not working the way it should. Payments coming in from Medicare and not showing up in the Remit Hx area.
Getting different answers from different people.

Recommendations

Each person has their own recommendation and I can't speak for someone else.

 

from Divine Home Care
Specialty: Home Health Care
Number of employees: 51 to 100 employees Employees number: 51 to 100 employees

Amazing Experience!!!

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N/A

Likes Best

Great customer service help!! One of the Customer Service Reps helped me out tremendously!!

Likes Least

I dont think anything needs to be changed. I have had great service!

Recommendations

I believe this software is super beneficial. Our company uses this software daily for almost everything we do for our company!

 

from Presidente Home Care Inc.
Specialty: Home Health Care
Number of employees: 16 to 20 employees Employees number: 16 to 20 employees

Presidente Home Care Loves Axxess

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Likes Best

I really like the ease of use and the layout is great.

Likes Least

I especially dislike the Medication Record feature. It is very cumbersome when readmitting a patient from the discharged status. The App. needs much work. I find that my nurses and myself do not use it often as the information does not cross over to the skilled note. This can be a time saver if it work better in that manner.

Recommendations

I have tried them all and compared them all. Hands down this is the best value for your money.

 
 
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