Axxess


 

With over 100,000 users from all 50 states nationwide, Axxess is one of the industry leaders in home health software. We recommend it to agencies that want to increase revenue, decrease cost, ensure compliance, and improve patient outcomes.

Axxess provides solutions for home health organizations of all sizes as well as custom enterprise solutions for larger corporations. This complete, cloud- based solution is securely accessible on any device or platform from anywhere, anytime. With enterprise mobile apps on both android and iOS platforms, the system puts patient care in the palm of your hands and empowers you to communicate and collaborate in real time.

The system’s electronic visit verification allows users to provide proof of care at the point of care and ensure compliance. It seamlessly integrates all aspects of a business from Clinical to Administrative, Financial, Scheduling, Billing, Human Resources and more. Improve patient outcomes by focusing on patient care, not paperwork. Bill any insurance electronically, get paid faster and grow your business while ensuring regulatory compliance with our built-in quality assurance tools. 

Axxess drives clinical excellence by empowering agencies with the tools needed to provide exceptional patient care and ensure worry-free regulatory compliance. Accept referrals automatically and grow your business by connecting with referring organizations like hospitals, rehab centers, physician offices and much more.

Axxess’ physician portal enables users to partner with physicians to improve collaboration and effectively coordinate care. Powerful reporting dashboards provide the information to make accurate decisions faster. With built-in HIPPA compliant messaging, all members of a team have real-time access to the information they need from anywhere at anytime. 

 

Axxess - Dashboard
 
  • Axxess - Dashboard
    Dashboard
  • Axxess - Schedule Center
    Schedule Center
  • Axxess - Patient Chart
    Patient Chart
  • Axxess - Clinician Task
    Clinician Task
  • Axxess - Report Center
    Report Center
  • Axxess - User Listing Report - Administration Center
    User Listing Report - Administration Center
Supported Operating System(s):
Windows 7, Windows Vista, Windows XP, Mac OS, Linux, HP-UX, AIX, Solaris, Unix, IBM OS/400, Web browser (OS agnostic), Windows 2000

108 Reviews of Axxess

Showing 1-20 of 108

 

from PATIENT CENTERED SERVICES
Specialty: Home Health Care
Size of portfolio: 6 to 10 users Portfolio size: 6 to 10 users

AWESOME TRACKING !!!

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
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Likes Best

WE LOVE THE DASHBOARD AND HOW EASY IT IS TO SEE WHAT NURSES HAVE PENDING. WE LOVE THE QA AND HOW YOU CAN SEND NOTES BACK TO NURSES TO MAKE CORRECTIONS. DOCUMENT TRACKING IS AMAZING WE ARE ABLE TO FOLLOW UP ON OUTSTANDING ORDERS MUCH EASIER.

Likes Least

WE ARE VERY HAPPY, I CANT THINK OF ANYTHING OFF HAND.

Recommendations

IF MAY GIVE UP SOMETHING SMALL THAT YOU LOVE ABOUT YOUR OTHER SOFTWARE BUT THE AUDITING NOTES CONTROL YOU HAVE IN THIS SYSTEMS WILL MAKE UP FOR IT. BILLING IN THIS SYSTEM IS EASIER THAN ANY SOFTWARE WE HAVE EVER WORKED IN AND WE WERE ABLE TO BRING BILLING IN HOUSE WITH AXXESS AND SAVE MONEY AND NOW WE ARE RECEIVING PAYMENTS FASTER

 

from Better Care Home Health
Specialty: Home Health Care
Size of portfolio: 21 to 50 users Portfolio size: 21 to 50 users

Overall it' a very good software.

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
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Functionality
Product Quality
Quality
Support
Likes Best

The program is easy to learn and use. A lot of functionality for different users.

Likes Least

Developers are poor in communicating when they are doing updates. And when you call support team looks like they don't know what's going on too.

Recommendations

PLEASE include therapies TINNETTI ASSESSMENT TOOL FORM, KATZ AND BERG TOOL FORM on Evaluation Form. (not just the result form).

 

from Patient Centered Services
Specialty: Home Health Care
Size of portfolio: 21 to 50 users Portfolio size: 21 to 50 users

Axxess has helped us streamline our agency processes

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

Easy to use and information flows from patient intake all the through to billing. The multiple windows is also a nice feature it allows us to cut the time it takes us on tasks in half.

Likes Least

not really anything we do not like and we know that Axxess is always working on new features and processes.

Recommendations

With ICD-10 and all the new regs coming I recommend Axxess as soon as possible. They will help your agency survive the challenges ahead.

 

from Do Health Services Inc / Serenity Best Home Health LLC
Specialty: Home Health Care
Size of portfolio: 11 to 15 users Portfolio size: 11 to 15 users

Wonderful product and easy to use

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

The infection Control, incident report, billing all of the functions that axxess offers

Likes Least

That the recert and 485 stays in the previous cert.

Recommendations

Call axxess support. They are wonderful. The support team is very knowledgeable about their product

 

from St. Anthony's Home Healthcare Services, Inc.
Specialty: Home Health Care
Size of portfolio: 6 to 10 users Portfolio size: 6 to 10 users

This software has exceeded our expectations and continues to do so.

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

What I like most about the software is the support and definitely the ease of use. The reporting functions is a huge benefit to me, keeping updated with all the measures necessary to evaluate the health of the agency.

Likes Least

There isn't anything at this time that a don't like.

Recommendations

I would recommend that whatever software you choose it be the right fit for the right price. Axxess has everything you need in a software in one complete package that user friendly, priced just right, and powerful reporting functions, and mobile. I would recommend this software for an agency of any size. I would have to say that after experiencing 3 software changes over the past 10 years Axxess software by far has given my the best solution for the price. We are totally committed to this software and would recommend this service to any home health owner who is serious about keeping track of there business.

 

from Advanced Home Care Services
Specialty: Home Health Care
Size of portfolio: 21 to 50 users Portfolio size: 21 to 50 users

Password/Email reset

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

The user friendly options, The simplicity of viewing calendars

Likes Least

The in-accuracy of reports, The inability to view current hospitalized patients.

Recommendations

Make sure it fits the needs of your company and has the reports you need on a regular basis.

 

from DeSoto Memorial Home Health
Specialty: Home Health Care
Size of portfolio: 11 to 15 users Portfolio size: 11 to 15 users

Customer Support comment

Ease-of-use

Functionality

Product Quality

Customer Support

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Likes Best

it is so easy to use and I can access from anywhere!

Likes Least

I wish we could print more than one document at a time; often insurance wants clinical notes and we must print one by one which takes forever for patients we have had for a long time

Recommendations

people just need to try the Axxess system

 

from TRICOR
Specialty: Home Health Care
Size of portfolio: 2 to 5 users Portfolio size: 2 to 5 users

AXXESS DDE ASSISTANCE

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
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Likes Best

USER FRIENDLY AND PUBLIC RELATION ASSISTANCE/CUSTOMER SERVICE IS SO GREAT AND KNOWLEDGEABLE.
EVERY THING IS MADE EASIER AND SIMPLIFIED.
YOU KNOW EXACTLY WHAT YOU BILLED AND HOW MUCH WAS MADE FOR THE CERT PERIOD: WHETHER YOU ARE LOSING FINANCE/MONEY.
IT BREAKS DOWN EVERY THING, AND IT UPDATES YOU ON A DAILY BASIS. EVERY THING IS CLEAR AND IN FRONT OF YOU. NO GUESSING GAME.
VERY SOPHISTICATED BUT YET USER FRIENDLY.
THIS SOFTWARE MAKES YOU ABLE TO MANAGE YOUR FINANCE/ACCOUNTING DEPARTMENT MORE EFFICIENTLY.

Likes Least

TO BE ABLE TO SWITCH BACK TO AGENCY CORE. I KNOW CONFIDENTIALITY IS A MUST WITH YOUR COMPANY, BUT IS THE PASS WORD CHANGE WITH YOUR EMPLOYEES OKAY?
SO FAR, I DON'T SEE ANY ISSUES. I HAD A CONCERN TODAY AND IT WAS RESOLVED: UPDATING MY DDE PASSWORD AND HOW TO CANCEL A BILLING.

Recommendations

I LOVE THIS SOFTWARE DUE TO THE SIMPLIFY METHODS AND DETAILED UNDERSTANDING OF THE BILLING DYNAMICS.
HOW THIS BENEFITS THE COMPANY FROM LOSING MONEY AND PROMOTING DISCIPLINE IN KEEPING UP WITH WORK.

 

from All at Home
Specialty: Home Health Care
Size of portfolio: 21 to 50 users Portfolio size: 21 to 50 users

Axxess Survey

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
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Functionality
Product Quality
Quality
Support
Likes Best

User friendly; support is great; keeps up to date with CMS regulations

Likes Least

some of the applications; scheduling for one. It appears that tasks cannot be changed and we have had some issues with that.

Recommendations

check it out very closely and make sure to have clinicians test it before buying. It is important that the clinicians are well trained before they begin using the program. Our company was not trained very well, apparently only one person at the beginning had training and, of course, he has long since been gone and everyone else pretty much learns as they goes.

 

from Home Health Agency Assistance Company
Specialty: Home Health Care
Size of portfolio: 21 to 50 users Portfolio size: 21 to 50 users

My good Experience with Axxess

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

User friendly. Customer Service is Super Fabulous. They answer your call, email, text anytime. This is the program that helps me to make the home health care services an organized, compliant and most of all I can go anywhere and still I can monitor the business even I am in different location. Convinience and dependability is outstanding

Likes Least

I love everything included. I utilize all of it and helps me in many ways to understand what is going on in the companies I manage as the Consultant to many agency for start up or on going with Medicare certified agency. the least I like is too much texting informing us of what is new in the program.

Recommendations

They made the best choice by utilizing and prefer to use this Axxess program and made their own decision and comparables. I believe Axxess is much user friendly and can be easily adapted by a new user of this software. Accessibility and good Customer Service is super. What can I say, I have no complaint and I love to use this product and will highly recommend to my clients and other existing agency. Price or cost of use of product is so affordable.

 

from Maple Health Care LLC
Specialty: Home Health Care
Size of portfolio: 16 to 20 users Portfolio size: 16 to 20 users

EASY TRANSITION FOR A NEW AGENCY.

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

Its very user friendly and very efficient for home health care agencies. They cater to our every need. They anticipate what we'll be needing and make it easier for agencies by offering new and innovative features. All you can possibly need, Axxess has it. Not to mention their courteous and helpful team of product support.

Likes Least

It logs you out too often. System needs to have a security option more than a short idle time and it logs you out. Should also be able to have more users in one station and not get kicked out when others log in.

Recommendations

I recommend that others should consider the price and quality that AXXESS offers. It's a good opportunity!

 

from professional home health care, inc
Specialty: Home Health Care
Size of portfolio: 16 to 20 users Portfolio size: 16 to 20 users

Survey about axxess

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

Its easy to use and very user friendly. The customer service is easy to use.

Likes Least

Not everyone as far as axess support is, has the same knowledge of the software

Recommendations

This is one of the best softwares by far that I have used.

 

from Western Summit Rehabilitation
Specialty: Home Health Care
Size of portfolio: 11 to 15 users Portfolio size: 11 to 15 users

Therapy staffing company for Canyon Creek Home Health

Ease-of-use

Functionality

Product Quality

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

N/A

Likes Best

Its easy to use and simple. Some of your webinars are quite useful. Thank you for this.

Likes Least

1)Why, Why WHY do you send so much marketing information to us?? We like the software fine. We already pay for it. Why do you think you need to sell it even more?
2) THIS: I've been doing some chart reviews and noticed a few things from my PT's notes.
Daily note issues:

No place to add narrative under Homebound Status. Several of our companies have had audits and been dinged for this when clinicians aren't adding at least two reasons for HB status. One should based on the disease process and the other on a functional deficit that makes them homebound. The explicit instruction from the Home Health section of the APTA is to include items such as dependence on caregivers for management of assistive devices, supervision due to cognitive issues, etc. I would like to coach my clinicians to add this somewhere in the narrative or to ask Axxess to allow this. Any suggestions?
How are other clinicians addressing the goals in their notes? While there is a 'progress made towards goals' section, I wasn't able to get the goals to copy and past into the narrative of my notes.
No section to document coordination of care between disciplines, family, MD or ALF staff. I added this to the narrative but it would be great to cue the clinicians for this.
Discharge summary:

This is a light functional eval but without a treatment note, space for vitals, etc. Is there supposed to be a daily note attached to it?
No way to compare progress since admit or towards goals.
No place to document coordination of care for d/c planning - I added this to the narrative
No cueing for discharge instructions to patient.

Here is a response with tips from another admin here in the valley who uses this system:
- Home Bound Status: it will flow over from the nursing assessment and must be modified there. This can be accomplished through staff training as well as quality assurance activities when processing the 485.
-Goals can be copied and pasted from the therapy assessment. Go to the patient's chart, then the printer at the right of the assessment, then copy and paste onto your note. It will be on everynote there forward so long as you select the "copy previous note" from the upper right hand section of your note.
-Communication comes through the communication tab in the patient's chart. You can select who you want to be included. This proves communication between disciplines. It goes out as secure emails to each person you select. I love this communication.
- When you select the "view previous note" it will pull over the note you select so you can compare progress.
- Yes, there is a discharge note per discipline, or you can use a regular therapy note.
-Discharge instructions to the patient are on the discharge or transfer summary. You can build templates to drop down frequently used verbiage or use the templates already loaded. I don't like the templates - too wordy.

Recommendations

Find a way around the issues listed above. Especially homebound status.

  Response: Axxess Team, Axxess Technology Solutions

Date: August 2015

August 2015

 

Dear Clay,

Thank you for taking the time to write a review of your experience with Axxess. We truly value customer feedback and always seek to give our customer’s the best experience possible. We will have one of our success coaches reach out to you to assist with the issue you are experiencing. Thousands of agencies like you trust our user-friendly software to grow their business and focus on patient care. Our philosophy is to focus on our customers at all time and your voice matters.

Thank you for choosing Axxess!

Sincerely,
Your Friends at Axxess

 

from Best Choice Home Care, Inc.
Specialty: Home Health Care
Size of portfolio: 6 to 10 users Portfolio size: 6 to 10 users

Definitely happy with Axxess

Ease-of-use

Functionality

Product Quality

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

N/A

Likes Best

The Axxess software is user friendly, from the office staff to the field staff. Our documentation gets submitted much faster since using Axxess.

Likes Least

I currently do not use Axxess Agency Core to bill because it's easier on our other system. However, now that DDE is incorporated, I may try again.

Recommendations

The main thing I looked for in a software was ease of use. If the staff couldn't easily use it, the software would be worthless.

 

from Best Health Home Care System, LLC
Specialty: Home Health Care
Size of portfolio: 11 to 15 users Portfolio size: 11 to 15 users

Great Software System

Ease-of-use

Functionality

Product Quality

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

N/A

Likes Best

The entire program is very easy to learn and use (except for some glitches). Easy access from anywhere, even while on vacation. Overall it's a great product.

Likes Least

(1) Price increased without notification. (2) Limited reports. (3) Patient Chart Schedules should show actual visit dates, not scheduled dates so they are not confusing to staff. (4) If changing/correcting SOC date, you have to manually update different forms to sync the date. It would be easier to have a one-stop screen to change an episode's SOC date across the board. (5) Missed visit submission is confusing for staff. (5) System still has some glitches. User Acceptance Testing would help to thoroughly test the system, specifically the new features, so glitches can be identified and fixed early.

Recommendations

Get a demo and evaluate software capabilities based on your agency needs and state regulations.

 

from Home Health CAre
Specialty: Home Health Care
Size of portfolio: Single user Portfolio size: Single user

MEDCO HOME HEALTHCARE INC

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

USER FRIENDLY & ELIGIBILITY REPORT WAS ONE OF THE BEST FEATURE

Likes Least

EVERYTHING GOOD SO FAR NO COMPLAIN KEEP UPDATING THE SOFTWARE

Recommendations

KEEP WORKING HARD & TRY TO MAKE A BEST SOFTWARE,ALL GOOD.

 

from Hope Home Care
Specialty: Home Health Care
Size of portfolio: 6 to 10 users Portfolio size: 6 to 10 users

Oasis and Visit Times.Medications and Your Templates

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

It's easily accessible, but requires a lot of brain work to Accomplish what you want to have as an outcome.

Likes Least

The above mentioned Problems. The Visit Times, Medications, Oasis and Disease Process Teachings. Too many Errors on your Format for Teachings and Instructions.

Recommendations

I need your Technicians to Review the Visit Times, the Times, for instance if you have 2 pt's in a home it will not take you 10-15 mins to see the other pt, the gap is too much also if you have pt's that live 5 mins away it will not take you extra 10-15 mins to see that pt. Also they need to add more Teachings on a whole lot of Diagnosis, even simple ones is not documented in your Data Base. and medications that's a big disappointment, The Major Medications are not on your Data Base. There's a lot of typo errors on your Templates, you have the same Templates for every Section Of Your Oasis, No difference at all.

  Response: Axxess Team, Axxess Technology Solutions

Date: August 2015

August 2015

 

Dear Estelle,

Thank you for taking the time to write a review of your experience with Axxess. We truly value customer feedback and always seek to give our customer’s the best experience possible. We will have one of our success coaches reach out to you to assist with the aforementioned issue. Thousands of agencies like you trust our user-friendly software to grow their business and focus on patient care. Our philosophy is to focus on our customers at all time and your voice matters.

Thank you for choosing Axxess!

Sincerely,
Your Friends at Axxess

 

from Keystone Home Care.
Specialty: Home Health Care
Size of portfolio: 6 to 10 users Portfolio size: 6 to 10 users

Review for Axxess

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

I have only used one other Program in Home care ( with another Agency ) and I find Axxess to be generally easier to use and I just like it better.

Likes Least

I cannot think of anything. As long as it works for me, that is fine, get frustrated when things go wrong on the Computer that I cannot deal with.

Recommendations

Just people who take time to explain something that might be obvious but not to everyone.

 

from AL-SHAFA HOME CARE
Specialty: Home Health Care
Size of portfolio: 11 to 15 users Portfolio size: 11 to 15 users

easy and friendly

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
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Functionality
Product Quality
Quality
Support
Likes Best

not difficult can log in anywhere
the people at axxess are wonderful , always available to help and answer questions

Likes Least

its a computer/ you just have to learn to deal with new technology

Recommendations

Just go with it , You won't be sorry, your nurses will love you

 

from Universal Home Health
Specialty: Home Health Care
Size of portfolio: 21 to 50 users Portfolio size: 21 to 50 users

Excellent service with all of my questions

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
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Functionality
Product Quality
Quality
Support
Likes Best

Ease of using it. User friendly. Good support. Training classes were very thorough and helpful.

Likes Least

New processes and services yet, no communication until after the fact. Prices keep changing, yet no way to get a list of tiers for monthly payments. COULD BE MORE FINANCIAL REPORTS.

Recommendations

Field staff love it. KEEP MAKING IMPROVEMENTS. Ability for all staff to see evaluations.