Axxess


 

Axxess provides solutions for home health organizations of all sizes as well as custom enterprise solutions for larger corporations. This complete, cloud- based solution is securely accessible on any device or platform from anywhere, anytime. With enterprise mobile apps on both android and iOS platforms, the system puts patient care in the palm of your hands and empowers you to communicate and collaborate in real time.

The system’s electronic visit verification allows users to provide proof of care at the point of care and ensure compliance. It seamlessly integrates all aspects of a business from Clinical to Administrative, Financial, Scheduling, Billing, Human Resources and more. Improve patient outcomes by focusing on patient care, not paperwork. Bill any insurance electronically, get paid faster and grow your business while ensuring regulatory compliance with our built-in quality assurance tools. 

Axxess drives clinical excellence by empowering agencies with the tools needed to provide exceptional patient care and ensure worry-free regulatory compliance. Accept referrals automatically and grow your business by connecting with referring organizations like hospitals, rehab centers, physician offices and much more.

Axxess’ physician portal enables users to partner with physicians to improve collaboration and effectively coordinate care. Powerful reporting dashboards provide the information to make accurate decisions faster. With built-in HIPPA compliant messaging, all members of a team have real-time access to the information they need from anywhere at anytime. 

 

Axxess - User Dashboard
 
  • Axxess - User Dashboard
    User Dashboard
  • Axxess - Schedule Center
    Schedule Center
  • Axxess - Report Center
    Report Center
  • Axxess - AxxessDDE Revenue Cycle Management
    AxxessDDE Revenue Cycle Management
  • Axxess - AxxessCAHPS Dashboard
    AxxessCAHPS Dashboard
  • Axxess - Axxess Mobile App - Patient Chart
    Axxess Mobile App - Patient Chart
Supported Operating System(s):
Windows 7, Windows Vista, Windows XP, Mac OS, Linux, HP-UX, AIX, Solaris, Unix, IBM OS/400, Web browser (OS agnostic), Windows 2000

189 Reviews of Axxess

Showing 1-20 of 189

 

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Debbie from Coffey home health
Specialty: Home Health Care
Number of employees: 11-50 employees Employees number: 11-50 employees

May 2017

May 2017

A fairly good system

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Ease of use, the mobile application, price comparison to other home health software companies. Not device specific.

Cons

Defensible Documentation is not built into the system. I prefer to have an option for an entire package of services rather than add on this, add on that.

 
 

Yuliana from Affordable home health
Specialty: Home Health Care
Number of employees: 11-50 employees Employees number: 11-50 employees

May 2017

May 2017

Quick customer service response

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Your customer service is the best!

 
 

Michael from Chemana
Specialty: Home Health Care
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2017

April 2017

Data Entry/Billing specialist

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

From first contact, you'll work with ensured, educated, and exceedingly experienced staff that will give you quick access to the data and bolster you require

Pros

Software that is significantly easy to actualize and utilize, and effectively configurable to meet your business needs.

Cons

No cons as of now, committed expert will walk you through each progression of your execution and you'll get a mix of on request and tweaked pioneer drove preparing

 
 

Ramil from Home Care
Specialty: Home Health Care
Number of employees: 11-50 employees Employees number: 11-50 employees

April 2017

April 2017

FUNCTIONALITY

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

More functionality that would make our life easier.

Pros

1. I want to see comparisons between two OASIS M Items in a glance. (Re: Previous & current)
2. I want a printable report on ALL documents that requires MD signatures whether it is sent, resent, received.
3. I want a printable report on vaccination log whether patient received & refused.
4. I want to see more OASIS scrubber reports on inconsistency.
5. Why are there still inconsistency even when you report a pressure diagnosis and completed pressure ulcer assessments?
6. etc.

Cons

Yellow, Red, Blue stick notes are helpful. But, there are no report to generate messages from sticky notes.

 
 

Nancy from Safehands Home Health.
Specialty: Home Health Care
Number of employees: 11-50 employees Employees number: 11-50 employees

April 2017

April 2017

difficult to get end of visit verification with out filling out entire info.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

There should be a video on how to step by step input info and how to verify visits without having to complete all info. How do you easily get to patient signature area?

Pros

It probably would be easier to use on a tablet. Cell phone seems too small to use and takes up a lot of time to insert all info.

Cons

not convenient for cell phone use. too complicated to get to signature area. There has to be a better program!

 
 

Violet from Brightstar Care Glendale
Specialty: Home Health Care
Number of employees: 51-200 employees Employees number: 51-200 employees

April 2017

April 2017

It is Simple

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

In its simplicity, it is very step intensive, it does not think for itself. Everything it does has to be directed by the user, at the simplest level. A good system would let you set up preference at one time for each insurance and then the system would take that information and use it to simplify the steps. This system does not! For billing you have to manually create every claim, for every patient. It does not allow for mass billing, of billable visits, or multiple claims at one time. What I used to be able to accomplish in a day with my old system now takes me weeks. In this system, you cannot search by invoice number or track anything accurately. When you post a payment, you do so in each claim, and you physically have to go back in, find the claim and mark it paid. Everything is simple, not hard, but I might as well go back to paper. Everything has a work around, because nothing works the way it was intended! Very, very frustrating, especially on the accounting!

Pros

Its Simple to learn

Cons

See the review....

 
 

Stormie from Seymour Hospital Home Health
Specialty: Home Health Care
Number of employees: 51-200 employees Employees number: 51-200 employees

April 2017

April 2017

Axxess after Survey

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Our Survey was complicated by Axxess's reports I was required to pull a report of the current census with name address phone diagnosis admission date cert period and services provided I was not able to get all of this in one report. Also I was sited for missing an Aide supervisory visit I was not alerted on the computer that these were not scheduled

 
 

Christina from Siblings Home healthcare
Specialty: Home Health Care
Number of employees: 11-50 employees Employees number: 11-50 employees

March 2017

March 2017

Easy and flexible

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

This program is easy to utilize. I am very thankful for the webinars so that I can access the progra in my own time.

 
 

Charlene from American Healthcare Services
Specialty: Home Health Care
Number of employees: 11-50 employees Employees number: 11-50 employees

March 2017

March 2017

Poor Customer Service for Return Calls

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I like the feel and energy of the company.

Pros

Ease of use and features. Weekly training is very useful for new employees. Great support during and after Hour calls upon call in.

Cons

Too many individual report tools that are not integrated. Can't print staff patient load. Schedule list all visits for that staff then you have to go in and delete repeated patients. Horrible customer service when it comes to return phone calls and specific issues with billing. Staff ignore and fail to return calls period. Seems like that the culture of dealing with clients with problems with software. Updates to software with no instructions on changes for new process. Billing insurance companies on Axxess needs work.

 
 

MARGARET from Amara Home Health Care
Specialty: Home Health Care
Number of employees: 51-200 employees Employees number: 51-200 employees

March 2017

March 2017

A SATISFIED CONSUMER

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

HAVING USED SYENERGY FOR SEVEN YEARS BEFORE SWITCHING TO AXXESS, IT WAS A VERY EASY TRANSITION. ITS A VERY USER FRIENDLY SOFTWARE

Pros

USER FRIENDLY EVEN FOR THE LEAST COMPUTER OLDER EMPLOYEES

Cons

NONE REALLY, but will like the ability to incorporate our own forms into the templets

 
 

Sarah from Advance Home Health Care LTD
Specialty: Home Health Care
Number of employees: 11-50 employees Employees number: 11-50 employees

March 2017

March 2017

Easy Functionality for even a non-tech computer person like me.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

One of my basis in choosing Axxess for our organization depended heavily on the feedback of our visiting nurses that works with various Home Health Agencies using other electronic software. Their #1 choice is Axxess.
After a year & 1/2 of using the software, we had our unannounced Public Health State Survey. I had mixed emotions & unknown fear because it was our first survey using electronic charting, then when the State Surveyor knew that we are using Axxess, she commented " I like Axxess!".
Because of its easy functionality, our clinicians have more quality time in caring for their patients, easy access to their Plan of Care, Medication profile, with more effective & meaningful documentation submitted to the agency.

Pros

User friendly, easy to use.

Cons

OFFLINE CAPABILITY.

 
 

Zaida from Vanguard Health and Wellness
Specialty: Home Health Care
Number of employees: 11-50 employees Employees number: 11-50 employees

March 2017

March 2017

Good Quality

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I I think Axxess is a good product that greatly facilitates my work as QA. Very easy to use. I have used Axxes for about 4 years and I think it is generally very good.

Pros

You can use it anytime, anywhere. Webinars

Cons

I do not like it when you guys make updates to the system during our the office hours.Because the system gets very slow.

 
 

Christine from optimum base services
Specialty: Home Health Care
Number of employees: 51-200 employees Employees number: 51-200 employees

February 2017

February 2017

My review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

It's easy to use,and the customer support is so helpful.

 
 

Carmela from North Runnels Home Health Agency
Specialty: Home Health Care
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2017

February 2017

Survey

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I DO NOT like this program. Reports are horrible, no one calls back when you leave a message

Pros

I do not like this program, the reports are worthless. Anytime you call into a certain extension, you may or may not get a callback

Cons

I do not like this program, the end of month reports are useless. I cannot close out the end of the month with these reports, we have to create our own reports.

 
 

Victoria A Obikaram from Optimum Base Services
Specialty: Home Health Care
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2017

February 2017

Excellent for All

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Is an easy software to you. Not confusing to a beginner. One can navigate it easily as far as you are a little bit computer trained.

Pros

very self-educative

Cons

Non that I know of now. May know later

Advice to Others

It is a good product and relaible

 
 

Ken from Valley Care Home Health Services
Specialty: Home Health Care
Number of employees: 11-50 employees Employees number: 11-50 employees

February 2017

February 2017

Leaves very little to be desired.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

From installation to setup to educating our staff on how to use Axxess, and every step in between, Axxess has been wonderful to work with. Like with every software, you'll need to get used to some things, but once you master the system, it's nothing but smooth riding. You can customize everything from notes to pay rate on the different type of visits. Scheduling is a breeze, and billing is exceptional. QA process recently got a wonderful upgrade and has been most helpful. Thank you for creating Axxess.

Pros

It is easy to use. You can open and work on multiple windows at once (unlike others).

Cons

Print cue is complicated. Requires multiple clicks to get where you need to go.

Advice to Others

There's no question that axxess is head and shoulders above the competition, with considerate pricing and a full range of features, including DDE (black screen optional), CAHPS and EVV.

 
 

Kentrell from Amerihealth Home Care, LLC
Specialty: Home Health Care
Number of employees: 11-50 employees Employees number: 11-50 employees

February 2017

February 2017

Constant Access with Axxess!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Axxess provides high-quality education via on-demand videos, webinars, and live support. We are sure to stay on the cutting edge of advances and changes in the home health care industry.

Pros

Ease of Use
Emailed Notifications about Updates in the Industry
OASIS Scrubber

Cons

Wish the Messaging / Email System would allow the formation of email groups

Advice to Others

Partner with AXXESS and have constant access to high quality education, training materials, EHR, and other valuable tools to achieve success in the home health care industry.

 
 

Nick from Spirit Homecare
Specialty: Home Health Care
Number of employees: 51-200 employees Employees number: 51-200 employees

February 2017

February 2017

I live Axxess every day, I hope someone is willing to listen

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I've spoken with many, many reps at Axxess. I find that a few individuals stand out and those at Axxess need to be reminded of this.

They are the vital part of the Axxess team. He's proactive, and he doesn't quit until he completes the task at hand. Also, if he can't answer a question, or feels someone else is more qualified to answer; he finds THE most qualified person and gets them to address the customer. My experience with Axxess wouldn't be the same without him.

In the billing department is the go-to person for billing related concerns. He's a straight shooter and I appreciate that very much. He's a master at a identifying the specific issue that needs to be addressed and determining what measures can be taken to address it.

The representative knows homecare all the way around. She's very down to earth and honest. Give her a scenario and she'll tell you how she's solved it in the past; why? because she's seem them all.

Finally, (mobile app development). He's is there to make the Axxess technology work for people in real world situations. He is also well-versed in all areas and able to put the pieces together to determine what the customer requires and expects when interacting with Axxess.

Axxess is the BEST homecare software, hands down, period.
As with any other software that tends to multiple customers with distinct needs, the staff at Axxess have their hands full trying to make everyone "happy."
This is the key.

***Making the correct options available to those who need them while being extremely careful and thoughtful as to what options impact EVERYONE.
This is the Axxess conundrum, and it's apparent that the staff at Axxess work hard every day to get one step closer to solving it.***

Pros

Axxess does it all.
Great customer service.

Cons

Axxess administrative staff, GET YOUR PENS OUT, the following list is from a staff of individuals who live and breathe Axxess every day.
The following issues are in order from what we have determined to be most significant to least significant.
I have personally brought these issues up on more than 25 occasions with reps at Axxess; still no change to date.

What's missing from Axxess?
• The ability to search Axxess Messages. Without this feature the Axxess Messaging Center is almost useless to larger companies who rely on the ability to locate vital information. This should be a simple fix and I know that many, many customers have requested this improvement... PLEASE ACT!
• Billing - Axxess DOES NOT HAVE THE ABILITY to tell a medical biller HOW MUCH money they are billing.... This sounds ridiculous, right? Software's 10 years ago were able to predict the billed amount to the penny! Axxess has a very poor system of estimating the amount payable. Remember, if numbers are unreliable, they might as well not even exist. ADD LUPA'S AND OUTLIERS into the "claim amount." Essentially, every time I bill a batch of claims with Axxess, I'm given a "claim amount" that is COMPLETELY WRONG. What am I told when I call? "Well, you can determine how much you'll be paid once you get paid...."
Really? Fix this!
• Double dates - Having 2 dates for each task achieves complete confusion for new staff who are beginning to learn Axxess. Give us the ability to turn off scheduled and actual visits.... Or.. give us the ability to make them match... or... show both dates in the patient chart! in other words, add a column for actual dates. Seeing dates that are all incorrect does nothing but confuse everyone. This issue is so prevalent that I am required to spend 10 minutes explaining to each new staff member why Axxess chose to have 2 dates for each task..... They always respond with looks of complete confusion.
• When staff completes an OASIS they should be able to see the prior answers to M00's on the current OASIS. Simple but effective. Homecare agencies have a serious focus on outcomes. What better way to improve outcomes than to SHOW US that we report progress or decline with each M00 response.

Finally, COMMUNICATION
• Axxess staff are ALWAYS aware of the issues going on with Axxess customers. I could list 10 issues that effected all homecare agencies and Axxess never sent one word out to customers to announce or explain the issues.

• DK to DN (made ALL of my claims deny.. Axxess knew about it... yet didn't inform me or anyone else)
• Copying the Treatment Authorization code to to the Authorization box (made ALL of my claims deny.. Axxess knew about it... yet didn't inform me or anyone else)

I could go on and on...
• STOP SENDING important updates to ADMINISTRATOR'S ONLY! A lot of Administrators don't even log in to Axxess but once a month... If you're going to have a section that shows updates that have occurred USE IT!

"RECENT SOFTWARE UPDATES".... ours currently shows that the last update was on December 29th, 2016.... Really? Today is Feb 16th, 2017. So this software hasn't had a single update in a month and a half? Yet I KNOW of specific updates that have been made since Dec. 29th. Oh... you sent notice to the Administrator? Great... now I really have no way of ever knowing... Why would you send this message to ONLY ONE PERSON.... this makes absolutely no sense at all, FIX IT!


Advice to Others

If you need a software for homecare... Axxess is the best. I say this with years of experience and having used multiple software types.

 
 

Melissa from Optimum Base Services Inc.
Specialty: Home Health Care
Number of employees: 11-50 employees Employees number: 11-50 employees

February 2017

February 2017

Accessible Axxess

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I love how easy the software is to use and when I get stuck customer service is ready to help.

Pros

It's supper easy you don't even need training on how to use the software.

Cons

The scheduling window is to small.

Advice to Others

Take a chance you will not regret switching to Axxess.

 
 

Cynthia from 5 star home care, inc Skokie, IL
Specialty: Home Health Care
Number of employees: 51-200 employees Employees number: 51-200 employees

February 2017

February 2017

Using this program as a field clinician

Ease-of-use

Functionality

Product Quality

Customer Support

Not difficult for the RN to perform the program. DON assisted with questions and is very available to staff.

Advice to Others

Get a 2 hour hands on before going out in the field.