Axxess


 

Axxess provides solutions for home health organizations of all sizes as well as custom enterprise solutions for larger corporations. The cloud-based solution is securely accessible and mobile apps are available for both Android and iOS devices.

The system’s electronic visit verification allows users to verify visits at the point of care and ensure compliance. It enables users to manage tasks in clinical, administrative, financial, scheduling, billing, human resources and more. The solution can bill insurance companies electronically with built-in quality assurance tools.

Users can accept referrals automatically and connect with referring organizations like hospitals, rehab centers, physician offices and more. Axxess’ physician portal enables users to partner and collaborate with physicians. With built-in HIPAA compliant messaging, all members of a team have real-time access to the information they need.

 

Axxess - Patient charts
 
  • Axxess - Patient charts
    Patient charts
  • Axxess - Dashboard
    Dashboard
  • Axxess - QA center
    QA center
  • Axxess - Report center
    Report center
  • Axxess - Reporting dashboard
    Reporting dashboard
  • Axxess - Ratings
    Ratings
Supported Operating System(s):
Windows 7, Windows Vista, Windows XP, Mac OS, Linux, HP-UX, AIX, Solaris, Unix, IBM OS/400, Web browser (OS agnostic), Windows 2000

200 Reviews of Axxess

Showing 1-20 of 200

 

Start your review of Axxess

Click to start
http://www.softwareadvice.com/home-health/agencycore-review/

Amy from Texas Premier Home Health Care, Inc
Specialty: Home Health Care
Number of employees: 51-200 employees Employees number: 51-200 employees

June 2017

June 2017

Love the mobile app

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

The mobile app is very easy to use. I don't need internet when I'm at my patients home taking notes.

Cons

Sometimes the mobile app times out and kicks me out. Call their customer support when you're having issues.

 
 

Sabrina from Eminent Home Healthcare LLC
Specialty: Home Health Care
Number of employees: 51-200 employees Employees number: 51-200 employees

June 2017

June 2017

The perfect home health tool

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Great scheduling system that added efficiency to my agency. I really like their EVV portion as well.

 
 

Laurie from Home Health Advantage but am at multiple
Specialty: Home Health Care
Number of employees: 11-50 employees Employees number: 11-50 employees

June 2017

June 2017

Overall Satified

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

I know the program so I am Comfortable. I would like axxess to put templates in for SN and PT. I think the program should come loaded with them

Cons

I have on multiple occasions hit save on my oasis and it does not save all of the boxes I have checked. Not every time but sometimes.

 
 

Brisa from Best Choice Home Care, Inc
Specialty: Home Health Care
Number of employees: 51-200 employees Employees number: 51-200 employees

June 2017

June 2017

Great software!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Been using Axxess since 2012. We trust their solution with our business. I would never switch to another software vendor.

 
 

Maria from Vital Point Corporation
Specialty: Home Health Care
Number of employees: 51-200 employees Employees number: 51-200 employees

June 2017

June 2017

Easy to use

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Give Axxess a try. I know that they are always willing to work with new customers during a transition from a previous software and their pricing tiers are very affordable.

 
 

Kehinde from Helping Hand Nurse
Specialty: Home Health Care
Number of employees: 201-500 employees Employees number: 201-500 employees

June 2017

June 2017

User friendly but not setup correctly

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Very user friendly and easy to teach others how to use. Like the DDE and the CAHPS features and the ease of adding new patients and users

Cons

Data information easily messes up and doesn't catch errors that it should and other EMR systems have, it should also have a frequency builder and automatically generate new episodes when recertifications are completed and the report center could be better

 
 

Roy from Hands That Heal Home Health, LLC
Specialty: Hospice Care
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2017

June 2017

Being Billed Inapproriately

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Recently had a drop in census in May. We were billed the rate when we had a census of 18. At the time called and talked to the customer rep who told me she would see if "upper management" would issue a credit check. She said this was not possible but I understood to have a credit. In June the billed rate was for a census of less than 25 patient. I called the customer rep to see why no credit and she informed me this was because the notice of the census drop was done after the first of the month which is when the billing was processed. I advised her this was the first time I had been told the notice needed to be before the beginning of the month. Frankly, I was very upset, first to be made to believe I had a Credit balance because of the overcharge in May and then to be given some bureaucratic b.s. that my notice to you was after a cut-off date that I was not even aware of is more b.s. Not very happy with this and have gotten NO consideration inspite of being an AXXESS customer for over two years. As I told rep, " this leaves a very bad taste in my mouth". I do not expect the service for free but I do expect to be treated fairly.

Cons

AXXESS not a company that really cares about its customers. More concerned with doing what is to your advantage and bureaucratically correct.

 
 

michelle from Stillwater Homecare
Specialty: Home Health Care
Number of employees: 11-50 employees Employees number: 11-50 employees

June 2017

June 2017

Love the features

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

this system is easy to use, can be taken anywhere, and has the resident chart all in one place. It also has some ability for employee tracking which is nice.

Pros

Easy to use, electronic now charting. Love the trainings that are provided. Really like that the resident chart is in one place and easy to update

Cons

The system sometimes is slow, and can be spotty but I think it happens with most electronic systems depending on your area

 
 

Regina from Altruist Home Health Care Inc.
Specialty: Home Health Care
Number of employees: 11-50 employees Employees number: 11-50 employees

June 2017

June 2017

Alternate Administrator

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Information on Medicare changes. Different report that are accessible.

Cons

Not able to print orders in a batch, Not having Therapy Manager, I have called several times to see if this would be a new feature added soon, no return calls.

 
 

Patricia from Directmed
Specialty: Home Health Care
Number of employees: 11-50 employees Employees number: 11-50 employees

June 2017

June 2017

Not user friendly

Ease-of-use

Functionality

Product Quality

Customer Support

Cons

The lengthy process for printing, uploading documents, generating reports the system is not user friendly.

 
 

Angela from BACI Home Health Care LLC
Specialty: Home Health Care
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2017

June 2017

Easy to learn, intuitive, comprehensive smart software.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Axxess allowed our agency to use and sample the software for very low cost until we got our Medicare number. Our clinical staff love the product. Support was always very professional and helpful.

Cons

I would like to see some additional database and tracking for orher every day operations and tasks. Add-ons for marketing, HR and payroll would be great.

 
 

Nick from Spirit Homecare
Specialty: Home Health Care
Number of employees: 11-50 employees Employees number: 11-50 employees

June 2017

June 2017

Software is good, customer support is bad

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Why is Axxess not willing to send notifications when there is a software change in billing?

Pros

Easy to use, all inclusive software. Allows for patient signature and for staff to complete paperwork on phone.

Cons

We receive no notifications on changes to our billing by AXXESS. We find out when our claims are rejected by insurance companies, costing months in delayed payments and time to figure out what changes Axxess made but did not bother to notify us of.

 
 

Debbie from Coffey home health
Specialty: Home Health Care
Number of employees: 11-50 employees Employees number: 11-50 employees

May 2017

May 2017

A fairly good system

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Ease of use, the mobile application, price comparison to other home health software companies. Not device specific.

Cons

Defensible Documentation is not built into the system. I prefer to have an option for an entire package of services rather than add on this, add on that.

 
 

Yuliana from Affordable home health
Specialty: Home Health Care
Number of employees: 11-50 employees Employees number: 11-50 employees

May 2017

May 2017

Quick customer service response

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Your customer service is the best!

Pros

I like how friendly customer service is so if I have any questions I can just call with no hassles.

 
 

Michael from Chemana
Specialty: Home Health Care
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2017

April 2017

Data Entry/Billing specialist

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

From first contact, you'll work with ensured, educated, and exceedingly experienced staff that will give you quick access to the data and bolster you require

Pros

Software that is significantly easy to actualize and utilize, and effectively configurable to meet your business needs.

Cons

No cons as of now, committed expert will walk you through each progression of your execution and you'll get a mix of on request and tweaked pioneer drove preparing

 
 

Ramil from Home Care
Specialty: Home Health Care
Number of employees: 11-50 employees Employees number: 11-50 employees

April 2017

April 2017

FUNCTIONALITY

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

More functionality that would make our life easier.

Pros

1. I want to see comparisons between two OASIS M Items in a glance. (Re: Previous & current)
2. I want a printable report on ALL documents that requires MD signatures whether it is sent, resent, received.
3. I want a printable report on vaccination log whether patient received & refused.
4. I want to see more OASIS scrubber reports on inconsistency.
5. Why are there still inconsistency even when you report a pressure diagnosis and completed pressure ulcer assessments?
6. etc.

Cons

Yellow, Red, Blue stick notes are helpful. But, there are no report to generate messages from sticky notes.

 
 

Nancy from Safehands Home Health.
Specialty: Home Health Care
Number of employees: 11-50 employees Employees number: 11-50 employees

April 2017

April 2017

difficult to get end of visit verification with out filling out entire info.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

There should be a video on how to step by step input info and how to verify visits without having to complete all info. How do you easily get to patient signature area?

Pros

It probably would be easier to use on a tablet. Cell phone seems too small to use and takes up a lot of time to insert all info.

Cons

not convenient for cell phone use. too complicated to get to signature area. There has to be a better program!

 
 

Violet from Brightstar Care Glendale
Specialty: Home Health Care
Number of employees: 51-200 employees Employees number: 51-200 employees

April 2017

April 2017

It is Simple

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

In its simplicity, it is very step intensive, it does not think for itself. Everything it does has to be directed by the user, at the simplest level. A good system would let you set up preference at one time for each insurance and then the system would take that information and use it to simplify the steps. This system does not! For billing you have to manually create every claim, for every patient. It does not allow for mass billing, of billable visits, or multiple claims at one time. What I used to be able to accomplish in a day with my old system now takes me weeks. In this system, you cannot search by invoice number or track anything accurately. When you post a payment, you do so in each claim, and you physically have to go back in, find the claim and mark it paid. Everything is simple, not hard, but I might as well go back to paper. Everything has a work around, because nothing works the way it was intended! Very, very frustrating, especially on the accounting!

Pros

Its Simple to learn

Cons

See the review....

 
 

Stormie from Seymour Hospital Home Health
Specialty: Home Health Care
Number of employees: 51-200 employees Employees number: 51-200 employees

April 2017

April 2017

Axxess after Survey

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Our Survey was complicated by Axxess's reports I was required to pull a report of the current census with name address phone diagnosis admission date cert period and services provided I was not able to get all of this in one report. Also I was sited for missing an Aide supervisory visit I was not alerted on the computer that these were not scheduled

 
 

Christina from Siblings Home healthcare
Specialty: Home Health Care
Number of employees: 11-50 employees Employees number: 11-50 employees

March 2017

March 2017

Easy and flexible

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

This program is easy to utilize. I am very thankful for the webinars so that I can access the progra in my own time.