Rosemark Home Care Management by Shoshana Technologies is an end-to-end software for organizations in the homecare industry. Not only does it offer the applications to keep track of patient information, billing and scheduling, Rosemark also helps agencies grow their business with marketing and client retention tools.
The software delivers a solid workflow for managing the entire agency. Their scheduling module is at the core, and offers full visibility over the color-coded calendars, skills matching, mapping and caregiver exclusions. Being able to easily glance over this information will save time for office staff. Shift orders can be sent out from the system to field staff via text.
Billing and Payroll is integrated within the suite and connects seamlessly to QuickBooks. Invoices are generated directly from the schedule, it works with third party payroll exports, and users can easily adjust pay rates.
Other important features are built right in to Rosemark Home Care Management. The task menu helps office staff stay organized. Caregivers can access their schedules online and stay up to date on any changes in real-time. Management reports track information on caregivers, client retention, marketing, revenue, payroll and more.
Because it’s a web-based system, Rosemark Home Care Management is available around the clock. Their mobile-hybrid system delivers the same powerful functionality available on a desktop to users in the field on their mobile device.
Shoshana Technologies has over 20 years of experience providing solutions to agencies in the industry. Rosemark Home Care Management works well for those specializing in home health, therapy and private duty.
Mariesa from Heavenly Home Care
Specialty: Home Health Care
Rosemark is user friendly. Staff support is wonderful. Webinars training are available to all. Love that I am supporting a Michigan Company that is based in Ann Arbor. GPS is an awesome help for caregivers to find where the client is at and the Family Portal is available so families can see their schedules. The program reduces the amount of calls and text messaging from clients and staff.
All of our scheduling downloads into QuickBooks for invoicing. As our staff checks in and out their schedule is being verified for payroll.
The company is expanding it's software to meet customer needs and competition. They are listening to what the customers needs are and applying it to their program and adding extra features yearly.
Everyone will work on price structure but bottom line you just want to make sure that the software is going to meet all your
needs and that it user friendly.
Paul from Visiting Angels
Specialty: Home Health Care
We have been using Rosemark to run our agency for 10+ years now. We first switched to Rosemark from another system because they were not very responsive to our concerns and requests. I have never worked with a software vendor that provides such good service as Shoshana does. I can always call and get help, make suggestions for improvements and brainstorm about better ways of doing things. They understand the industry because they listen to their customers so well.
The software itself is very well-built. We never have downtime and we don’t have to worry about software bugs corrupting our data. While all of the systems out there cover the basics, Rosemark has some unique features that stand out. One example is their advance billing capabilities. I can bill in advance, or in arrears or both mixed together and Rosemark will automatically create line item adjustments on invoices to account for changes to the schedule. I haven’t seen anything nearly as powerful as that out in the marketplace.
Prior to Rosemark, I assisted a company in developing their advance billing module when they completed it two years later they wanted to charge for using the module. Rosemark didn’t have advance billing 10 years ago either but they said it would be ready for production in 3 months. They delivered the module on time and didn’t charge for its use. Over the years Rosemark has never charged more for a new release or added functionality.
The support is incredible always accessible and helpful. Training is unlimited and can be done as a webinar or individually.
Other vendors have shown me their software however; they can’t compete with either the functionality or price. I’m also a member of a homecare blog and someone sought recommendations for scheduling software, the most recommended was Rosemark.
I would like a single step to delete a client or caregiver record. However, I understand the danger and possible nightmares that function could cause if used by accident.
There is nothing I don't like about the vendor.
When evaluating software, understand your workflow and develop a list of functional and operational requirements. Then ask the vendor HOW their software meets those requirements and fits into your operations. Their answer should not be, "We can make it do that." Understand the billing structure and which features are included in the quoted price, which features have additional charges and what is the support/training structure including number of hours provided.
Bonnie from Lean On Me At Home Care, LLC
Specialty: Private Duty
We started with Rosemark when we opened our Private Duty Agency in 2009. We were not experienced in working with scheduling software. Over the last 6 years, we have put many of the aspects of Rosemark's to work. As our Agency has grown our needs have changed. I am always pleasantly surprised to find that Rosemark has an exceptional support staff the understands the art of listening to their clients and taking the time to assist us. We are very happy clients and recommend you to try Rosemark.
I have no complaints with Rosemark or their software. I recommend that you call them for an online tour.
Go through the online demo. Put a client on this software and try it out.
Caryn from Visiting Angels
Specialty: Private Duty
We have been working with Rosemark since we started our business in 2004. Rosemark has helped us to grow tremendously over the past 10 years. Today, we schedule over 2,000 hours a week. Rosemark continues to make improvements and listen to suggestions to help us run more efficiently. Rosemark has become a trusted business partner who continues to provide outstanding customer service and support. They are always available when we need them and answer our questions on a timely basis. Rosemark's onsite consultants recently made a scheduled visit to our office. They helped our staff to better understand new ways to use Rosemark. The onsite consultants gained a better understanding of how we operate and utilize their system on a daily basis. The relationship we started with Rosemark 10 years ago has proven to be a very good decision.
I have no issues or complaints with this product/vendor.
Speak to companies that use different software companies for a comparison. I find this software very easy to use, and their customer service is excellent!