Rosemark Software


 

Rosemark Home Care Management by Shoshana Technologies is an end-to-end software for organizations in the homecare industry. Not only does it offer the applications to keep track of patient information, billing and scheduling, Rosemark also helps agencies grow their business with marketing and client retention tools.

The software delivers a solid workflow for managing the entire agency. Their scheduling module is at the core, and offers full visibility over the color-coded calendars, skills matching, mapping and caregiver exclusions. Being able to easily glance over this information will save time for office staff. Shift orders can be sent out from the system to field staff via text.

Billing and Payroll is integrated within the suite and connects seamlessly to QuickBooks. Invoices are generated directly from the schedule, it works with third party payroll exports, and users can easily adjust pay rates.

Other important features are built right in to Rosemark Home Care Management. The task menu helps office staff stay organized. Caregivers can access their schedules online and stay up to date on any changes in real-time. Management reports track information on caregivers, client retention, marketing, revenue, payroll and more.

Because it’s a web-based system, Rosemark Home Care Management is available around the clock. Their mobile-hybrid system delivers the same powerful functionality available on a desktop to users in the field on their mobile device.

Shoshana Technologies has over 20 years of experience providing solutions to agencies in the industry. Rosemark Home Care Management works well for those specializing in home health, therapy and private duty.

 

Rosemark - Agency Dashboard
 
  • Rosemark - Agency Dashboard
    Agency Dashboard
  • Rosemark - Configuration Options
    Configuration Options
  • Rosemark - Scheduling Tools
    Scheduling Tools
  • Rosemark - Caregiver Mapping
    Caregiver Mapping
  • Rosemark - Trackable Actions
    Trackable Actions
  • Rosemark - Reporting
    Reporting
Supported Operating System(s):
Mac OS, Web browser (OS agnostic), Windows 8

12 Reviews of Rosemark

 

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Software Advice Reviews (5)
More Reviews (7)

Showing 1-5 of 5

Brittney from GroupOne
Specialty: Therapy / Rehabilitation
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

December 2016

December 2016

Rosemark

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

The applications to keep track of patient information, billing and scheduling, are the three things making this software successful. Billing and payroll are handled without hassle in Quickbooks.

Pros

The scheduling module is what makes this software.

 
 

Mariesa from Heavenly Home Care
Specialty: Home Health Care

May 2016

May 2016

Thankfully Blessed

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

Rosemark is user friendly. Staff support is wonderful. Webinars training are available to all. Love that I am supporting a Michigan Company that is based in Ann Arbor. GPS is an awesome help for caregivers to find where the client is at and the Family Portal is available so families can see their schedules. The program reduces the amount of calls and text messaging from clients and staff.
All of our scheduling downloads into QuickBooks for invoicing. As our staff checks in and out their schedule is being verified for payroll.

Likes Least

The company is expanding it's software to meet customer needs and competition. They are listening to what the customers needs are and applying it to their program and adding extra features yearly.

Recommendations

Everyone will work on price structure but bottom line you just want to make sure that the software is going to meet all your
needs and that it user friendly.

 
 

Paul from Visiting Angels
Specialty: Home Health Care

May 2015

May 2015

Unsurpassed Quality and Reliability for 10yrs +

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

We have been using Rosemark to run our agency for 10+ years now. We first switched to Rosemark from another system because they were not very responsive to our concerns and requests. I have never worked with a software vendor that provides such good service as Shoshana does. I can always call and get help, make suggestions for improvements and brainstorm about better ways of doing things. They understand the industry because they listen to their customers so well.

The software itself is very well-built. We never have downtime and we don’t have to worry about software bugs corrupting our data. While all of the systems out there cover the basics, Rosemark has some unique features that stand out. One example is their advance billing capabilities. I can bill in advance, or in arrears or both mixed together and Rosemark will automatically create line item adjustments on invoices to account for changes to the schedule. I haven’t seen anything nearly as powerful as that out in the marketplace.

Prior to Rosemark, I assisted a company in developing their advance billing module when they completed it two years later they wanted to charge for using the module. Rosemark didn’t have advance billing 10 years ago either but they said it would be ready for production in 3 months. They delivered the module on time and didn’t charge for its use. Over the years Rosemark has never charged more for a new release or added functionality.

The support is incredible always accessible and helpful. Training is unlimited and can be done as a webinar or individually.

Other vendors have shown me their software however; they can’t compete with either the functionality or price. I’m also a member of a homecare blog and someone sought recommendations for scheduling software, the most recommended was Rosemark.

Likes Least

I would like a single step to delete a client or caregiver record. However, I understand the danger and possible nightmares that function could cause if used by accident.

There is nothing I don't like about the vendor.

Recommendations

When evaluating software, understand your workflow and develop a list of functional and operational requirements. Then ask the vendor HOW their software meets those requirements and fits into your operations. Their answer should not be, "We can make it do that." Understand the billing structure and which features are included in the quoted price, which features have additional charges and what is the support/training structure including number of hours provided.

 
 

Bonnie from Lean On Me At Home Care, LLC
Specialty: Private Duty

March 2015

March 2015

A Company to grow with

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

We started with Rosemark when we opened our Private Duty Agency in 2009. We were not experienced in working with scheduling software. Over the last 6 years, we have put many of the aspects of Rosemark's to work. As our Agency has grown our needs have changed. I am always pleasantly surprised to find that Rosemark has an exceptional support staff the understands the art of listening to their clients and taking the time to assist us. We are very happy clients and recommend you to try Rosemark.

Likes Least

I have no complaints with Rosemark or their software. I recommend that you call them for an online tour.

Recommendations

Go through the online demo. Put a client on this software and try it out.

 
 

Caryn from Visiting Angels
Specialty: Private Duty

January 2015

January 2015

Trusted partner

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

We have been working with Rosemark since we started our business in 2004. Rosemark has helped us to grow tremendously over the past 10 years. Today, we schedule over 2,000 hours a week. Rosemark continues to make improvements and listen to suggestions to help us run more efficiently. Rosemark has become a trusted business partner who continues to provide outstanding customer service and support. They are always available when we need them and answer our questions on a timely basis. Rosemark's onsite consultants recently made a scheduled visit to our office. They helped our staff to better understand new ways to use Rosemark. The onsite consultants gained a better understanding of how we operate and utilize their system on a daily basis. The relationship we started with Rosemark 10 years ago has proven to be a very good decision.

Likes Least

I have no issues or complaints with this product/vendor.

Recommendations

Speak to companies that use different software companies for a comparison. I find this software very easy to use, and their customer service is excellent!

 
 
 
Showing 1-7 of 7

Sue from Christian Home Care

March 2017

March 2017

Great software, even better customer service

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

When we started marketing Christian Home Care we didn't have many clients or caregivers. We were maintaining schedules in spreadsheets and in Gmail calendar, cross checking between the two. As we started to grow this became very laborious and time consuming. Errors were made. At that time we were utilizing a different telephony system based here in Ohio and we realized we needed a proper scheduling system and began to explore options , (including Rosemark and others). I had previous work experience at a software development company. I knew the myriad of issues clients experienced with the launching of a new system. I wanted something tried and true, no frills (pretty pictures and graphics are nice and cute, but were not a prerequisite). We had begun a dialogue with people at Rosemark who spent a lot of time with us exploring the system and who provided excellent support when we made the decision to start using Rosemark (RM).
One thing I love are the constant improvements to the software without incurring huge additional costs or software upgrade costs. The system works for both private pay and for agencies that accept Medicare/Insurance cases. The Shoshana - Rosemark team explore various strategies to embrace new ideas like introducing telephony to an already excellent scheduling system, also the new Blog and Rosemark (online) Community. Having webinars and a training video library are also a wonderful resources, especially when we are introducing new employees to the system. Phone support has been wonderful and RM staff try to be very congenial in the midst of dealing with us when we have some stressful situations or problems. The way the software has been created it is very adaptable and allows us to tailor many aspects of the system to our own unique business needs. Any reports that we need to have that we can¿t create ourselves are brought to the attention of the RM staff who quickly provide the requested report. The scheduling system itself is very easy to use, intuitive and allows us to keep the pulse of our scheduling which is an absolute necessity. Scheduling is the backbone of our business along with the financial concerns and ability to two-way integrate data with QuickBooks for billing and payroll.
I would say that business at Rosemark is conducted like Christian Home Care. We want to be the premier provider for our area at a price that even smaller agencies can afford. I believe that Rosemark is the Rolls Royce of Home Care Software.

Pros

See my review

Source: Capterra
 

Karen from Cottage Caregivers

May 2016

May 2016

The Rosemark Team are True Partners

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

The Rosemark software system is an ideal fit for any in-home care agency business. It's user friendly and built from the agency's perspective. The team is incredibly supportive and our day-to-day contact acts as an extension of our agency and truly cares about our business. We are very satisfied with the platform and feel the team and the software have delivered on their promise. We would highly recommend their services.

Source: Capterra
 

Ann from Acti-Kare Responsive In-Home Care

April 2016

April 2016

Easy to use, Saves me time, Great Support!

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

When I first started my business, there were so many new things that I had to learn - it was very overwhelming. From the initial demo, where Kevin Lantzy spent 2 hours on the phone with me answering all my questions to Robin Tuck, super support person, who has the patience of a saint. No question was too much, even though I may have asked it before. The support is so helpful as is the "Help" tab within the software. The Rosemark System literally takes the place of a single employee for a fraction of the cost. The system is very user friendly and each time I use it, I learn something new! Reasons I chose Rosemark in the first place - reasonable cost and the demo was excellent.

Source: Capterra
 

Daniel from Care N Assist

April 2016

April 2016

Just getting started

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

We are switching to Rosemark from another software system. We are very happy with the work that they have been willing to do to make this program fit our needs and how willing the have been to help us with our set up. We currently have 3 offices up and running and have 2 more to roll out in the coming months. I am excited to see it fully functional. It's ability export data to our Quickbooks Online account and to our Paycor account is among the top features I appreciate. Less data entry and improved accuracy.

Source: Capterra
 

Heidi from St Paul Nursing Interventions

April 2016

April 2016

Very User Friendly

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

We are new to Rosemark and have found the system to be great overall. It is very user friendly and the one on one training with our customer care specialist has been extremely helpful and she has been very patient in answering all of our questions.

The system is easy to navigate and the video tutorials that are readily available to walk you thru just about any task make it even easier.

Source: Capterra
 

Stephen from Visiting Angels

March 2016

March 2016

It does all we need and more.

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

We have 3 locations that we use Rosemark with. Our staff finds it easy to use and learn, it works with our Quickbooks file so we can invoice easily and we export the payroll directly to Paychex for payroll. Our families love the web portal so they can see the schedule and our caregivers can also access their schedules from their smart phones or desktops. My scheduling staff likes the text message/email shift offers and shift reminders. My field staff does home assessments on iPads with the easy online access and they do QC visits and can update the care plans and notes at the families house. We could not stay so organized with this software program and the telephony, it runs fast and can be accessed from anywhere. Also, the support staff is amazing!! They are readily available, easy to talk and always ready to help. We have used this scheduling software since 2005 and it has grown with us every step of the way.

Source: Capterra
 

Larson from Firefly Home Care LLC

March 2016

March 2016

Reliable, responsive, easy to use

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

The Rosemark software has been a great asset to our home care organization. With the desktop app as well as online access it is fast, reliable and easy-to-use. Data access is easy and users have the option of generating existing reports or exporting raw data for further analysis. The software is comprehensive and is loaded with all sorts of useful tools for both administration and caregivers. Lastly, but certainly not least, Rosemark support and customer service is outstanding. You cannot go wrong with the Rosemark software.

Source: Capterra