athenahealth EMR Software


 

athenahealth is connecting care nationwide with cloud-based services for electronic health records (EHR), revenue cycle management & medical billing, patient engagement, care coordination, and population health management, as well as Epocrates and other point-of-care mobile apps.

athenahealth currently works with a network of more than 78,000 providers. The EHR offers a homepage that allows users to review the daily schedule and patient information, manage orders, and view incoming lab results. The billing module can be used in tandem with the EHR or on its own, and features a patented and continuously updated rules engine. Medical practice management tools include visibility into daily responsibilities, custom benchmarking, proactive trends analysis, and more.

Patients can utilize a patient portal to review history, pay bills, sign forms, and schedule appointments. Reminders can be delivered via phone, email, or text message; patients can even be alerted when test results are waiting in the patient portal.

 

Supported Operating System(s):
Windows 7, Windows Vista, Windows XP, Mac OS

216 Reviews of athenahealth EMR

Showing 1-20 of 216

 

from AAEC
Specialty: Ophthalmology
Number of employees: 11 to 20 employees Employees number: 11 to 20 employees

Streamlined is a Bad Product

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Likes Best

It is cloud based.

The Resource Hub connects you with other users that help you devise work arounds to handle the issues with the software.

Likes Least

The Classic Version was very customizable, easy to learn, easy to use. The Streamlined Version is a washed down version of what their Classic was. Their idea of Streamlined is to limit the customization ability, to make each office workflow the same despite specialty and to code the program to look more like an App. You will be encouraged to post suggestions on an internal board for updates and changes but even if hundreds of users agree with you that won't mean they will make a change. You lose a lot of control. There are issues with offshore posting and you will not be able to talk to someone about these issues. The training is all videos that are not specific to your office type. Account managers change often and will route you to call the Customer Service Center instead of answering questions. The reps at the Customer Service Center after often nice enough but the internal training seems to be lacking because you are often waiting weeks for an answer to something and/or something that is obviously a big issue is disregarded and you will be told that it is working as designed. The streamlined roll out, support, and willingness to work with the clients is disappointing to say the least. They took a decent product and they wrecked it and give no option to delay or keep the product that actually worked right. Also there is no tech support for their patient portal which has a lot of issues and my practice fields a great deal of phonecalls from patients who have trouble accessing it.

Recommendations

Be careful. Do not sign anything based on a demo. Insist on seeing it in a live environment with a practice that is in your specialty. Do not take any enhancement promises or 'we can do that' at face value because you may find yourself being routed to their suggestion board after you sign to beg for votes and hope someone at Athena thinks the change you are suggesting is worthwhile.

 

from Orthoatlanta
Specialty: Physical therapy / rehab
Number of employees: 6 to 10 employees Employees number: 6 to 10 employees

Schedule system is bad

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N/A

Likes Best

It shows history of the scheduler and saves as you go.

Likes Least

The scheduling system. The scheduler is not easy to use. It is difficult to schedule multiple appointments or make adjustments.

Recommendations

Pay attention to the ease of use of the system and flow.

 

from ANNAPOLIS INTERNAL MEDICINE
Specialty: Internal medicine
Number of employees: 21 to 50 employees Employees number: 21 to 50 employees

frustrated user

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Likes Best

Easy charting. The billing software works well. There is little else positive I can say.

Likes Least

There are multiple clinically important flaws within the software. The medication list that the patient sees has no resemblance to the true list that the physician sees. Inaccurate information abounds. The patient sees no instructions on how to take their meds. The completed clinic note is jumbled, with the HPI buried halfway between the Review of Systems and the Family History. It takes 15 clicks of the mouse to refill a prescription. When we send a refill authorization to the pharmacy the patient gets no notification that the work was done. If you order something from Amazon, you get an immediate order confirmation. Not so with Athena. The problem list in the chart is listed in some random illogical order -- so the diagnosis of cerumen impaction can head the list while something important like DM, CHF or COPD might end up at the bottom of the list. The fees that Athena charges are outrageously high. They take a percentage of your collections, so as you'd expect, they work very hard to collect every penny for you. They don't work very hard to improve the part of the EMR that provides excellent patient care. I could go on and on .....but the most discouraging fact is that when the company is alerted to software glitches, or issues that could really improve patient care, NOTHING IS DONE. Its not like it takes a few weeks to correct the problems. MONTHS go by and THERE IS NO RESPONSE.....NO CORRECTIVE ACTION.

Recommendations

Do not sign a contract with Athena. You will lose all control, and never see any of the existing problems fixed.

 

from San Juan Medical Group
Specialty: Family medicine
Number of employees: 21 to 50 employees Employees number: 21 to 50 employees

Athena EMR

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Likes Best

I like the fact that if I need help I have access to search for my own answer and if I can not find it I have access to an Athena Health tech to help me!

Likes Least

I like the monthly updates, but when they first take place the video doesn't always let you know some aspects that might be affected. So when we come in on Monday morning we sometimes have some difficulties, but not everytime.

Recommendations

You need to make sure you get in and do hands on training.

 

from Hughston Clinic
Specialty: Orthopedics / sports medicine
Number of employees: 101 to 500 employees Employees number: 101 to 500 employees

Athena can be a time saver!

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Likes Best

What I like best about this product is that it makes ICD-10 easier.

Likes Least

What I like the least about this product is that it constantly auto scrolls when you click on certain things, such as when selecting a diagnosis or putting in an order.

Recommendations

The recommendations I would have for others evaluating this software would be to go to other medical offices who use Athena and watch how fast and easy to use overall.

 

from Northern Arizona Ear, Nose & Throat
Specialty: Otolaryngology (ENT)
Number of employees: 6 to 10 employees Employees number: 6 to 10 employees

Athena is great.

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Likes Best

Athena is great. It is very user friendly and so easy to teach yourself. The customer service is great as well.

Likes Least

I really don't dislike anything. The software program is so user friendly and they have great customer support.

Recommendations

Be honest and wait until you have fully used the software and understand it to review it.

 

from All Women's Care
Specialty: Ob Gyn / women's health
Number of employees: 2 to 5 employees Employees number: 2 to 5 employees

Horrible "upgrade"

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Likes Best

For years we were using Athena and fairly happy, I'd say we were somewhere between 7-8 on a scale of 10.

Likes Least

Then they "upgraded". They changed a lot and made every action like 3 clicks longer - I mean EVERY action. That's a lot of clicks when you have a busy practice. SO I would have probably recommended it prior to this disastrous change, but now definitely not. Not sure I'm going to stay with it.
It is chaotic and user unfriendly and makes everything more prone to errors of all kinds. Everything takes much longer and I don't have more time.
Terrible - especially for OBGYN. It was good before. Should have stuck with their old version.

Recommendations

If you are an OBGYN, make sure to check out their horrible "ACOG" form, that is difficult and cumbersome to navigate and does not provide you with any transparency and oversight whatsoever.

 

from Moshe H Wilker MD
Specialty: Orthopedics / sports medicine
Number of employees: 11 to 20 employees Employees number: 11 to 20 employees

I used to love athena but not anymore since they updated it this July

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Likes Best

nothing anymore. I hated it now. It is very time consuming to find what I needed.

Likes Least

I don't like the new update on their system it is very unfriendly it used to be so quick and easy to find things in just 1 click away and it is right in front of me but now i have to go through a lot of steps to get what i needed.

Recommendations

I wish they can go back to a more simpler system and not like this it is very time consuming to find documents

 

from Esperanza Health Centers
Specialty: Pediatrics
Number of employees: 101 to 500 employees Employees number: 101 to 500 employees

Athena was the best choice we made

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Likes Best

Easy to use, very intuitive and uptodate. We have younger Drs and Older Drs and as you may know you can always find some are more reluctant to change than others, well, it made me super happy to hear from directly from the most reluctant Drs that they are so happy with this EMR.

Likes Least

One of the few flaws I did notice is that if a mistake was made in one of the vitals in the past, it cannot be later edited and that may totally disrupt the growth charts (like in my case that I'm a pediatrician). We have not had any problems with the vendor luckily.

Recommendations

Give it a chance. Change is always scary but it's so easy to use it that you'll be shocked. It definitely improved our practice. You are going to love the Quality tab!

 

from Robert B Gore MD PC OB GYN affiliates
Specialty: Ob Gyn / women's health
Number of employees: 2 to 5 employees Employees number: 2 to 5 employees

We have been on Athena for 2 years

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Likes Best

Ease of use good customer support good start up education

Likes Least

the cactus could be more educated on the structure of our orginizatio

Recommendations

Do head to head comparisons with other like products

 

from The Medical Synchrony Center
Specialty: Other specialty
Number of employees: 6 to 10 employees Employees number: 6 to 10 employees

Very difficult to get started and not very user friendly

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Likes Best

The representative that worked with us was very nice.

Likes Least

Same as my review. Not user friendly, very difficult to get started and customer service not conveniently available.

Recommendations

If you do not understand it from the beginning, and it takes days to get customer service to help, then the product is not worth the money or time.

 

from Family First Health
Specialty: Family medicine
Number of employees: 101 to 500 employees Employees number: 101 to 500 employees

Great product, am very happy

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Likes Best

Innovative, cutting edge, great customer service, easy to use

Likes Least

Updates sometimes create more issues/problems that then take time to resolve

Recommendations

This product does a lot of things for you on the collections side and the quality side that many other products do not

 

from Wareham Cardiology PLLC
Specialty: Cardiology
Number of employees: 2 to 5 employees Employees number: 2 to 5 employees

Cardiology and Electrophysiology user for 5 years.

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Likes Best

The frequent reminders and step by step nature of the meaningful use dashboard assures that I capture all the meaningful use dollars available.

Likes Least

1) Unable to upload jpg's, for example of infections or surgical wounds into record
2) the number of small windows and mouse clicks per encounter is excessive

Recommendations

Be sure to utilize your initial training person to the max! After your initial training period you will not have the time to retrain.

 

from Fisher Cardiology
Specialty: Cardiology
Number of employees: 11 to 20 employees Employees number: 11 to 20 employees

Fisher Cardiology Review

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Likes Best

Scheduling is a plus also I like the reports area.

Likes Least

Billing Athena does not clearly state why claims are going to Hold

Recommendations

Athena is friendly usable and that this EMR would be a 10+ if they would fix some glitches

 

from Med First Immediate Care and Family Practice
Specialty: Family medicine
Number of employees: 51 to 100 employees Employees number: 51 to 100 employees

Not Good at all

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Likes Best

Customer care is always pleasant, but not helpful. Do not feel it is their fault. I think it is a company miscommunication.

Likes Least

The TOS reporting is horrible. It literally DOES NOT add up! It makes it so difficult to re drop a claim and should a company call and say they didn't recieve a claim, you can not print the CMS 1500 to fax it. They are switching up the product so often that when you call the call center the person who answers it can not help and they transfer to someone who DOES NOT about the change.

Recommendations

Way too many CAN NOTS, WILL NOT and DO NOTs. I especially dislike the fact that if you want to change something it has to be an overall change and Athena WILL NOT (there goes that NOT again) customize to fit your practice or practice needs.

 

from Texas Breast Specialists
Specialty: Surgery
Number of employees: 11 to 20 employees Employees number: 11 to 20 employees

EMR in outpatient surgery clinic

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Likes Best

Athenahealth is easy to learn and train other personnel for use. It is also easily adaptable to physician's preferences. Athena service has also updated features based on feedback from physicians which is great.

Likes Least

I wish the training video was geared towards clinic use. The training sessions showed me how to use different billing features but was missing information on how to use the chart and schedule. This was quite a few years ago when we first started with Athena so this may have changed already, but I'm not aware. I also would like training videos for new personnel to watch. Right now, office personnel are training new employees. I know other EMRs have training videos which one can watch which would be helpful and more efficient use of time. The mobile app isn't very good so I can't do much on my phone. That really needs to be fixed.

Recommendations

When looking for EMR, my concerns are always how easy is it to get help (Athena has helpline and online search) and is the software able to be adapted (i.e., features can be added to help with everyday workflow). This software is helpful for surgeons because the surgery orders allow for instructions to be passed on to the surgery centers. The clinic encounter can generate a letter to referring physicians (important for specialists). I just wish I could generate a referral letter independent of the encounter.

 

from Women's Health Specialists of St. Louis
Specialty: Ob Gyn / women's health
Number of employees: 11 to 20 employees Employees number: 11 to 20 employees

Exciting Company with passionate employees

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Likes Best

Everyone is passionate about their work and they solve your problems, with a smile, I never feel guilty for asking.

Likes Least

This is hard, ok I will nitpick, I wish there were more informational articles about how to use computers to their fullest, stratagies for doctors computer platforms, like using a tablet, or a surface pro, things to make them more efficient so they can spend less time on the Athena Interface.

Recommendations

Being the IT guy, I only have to deal with the software when there is problem and I always find the answers. I don't know how the health care provider's experience is.

 

from Jeffrey E Atkinson MD
Specialty: Internal medicine
Number of employees: 6 to 10 employees Employees number: 6 to 10 employees

Best cloud based emr! customer service is ALLWAYS very helpful

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Likes Best

Cloud based! Easily access anywhere internet is available.

Likes Least

Good software , having a slight setback with the prescription program keeping a HANDY list of dates prescribed :(

Recommendations

Give Athena Net a good look . Love the assistance they provide with managing claims, billing, and and overall GREAT cloud EMR

 

from Ortho
Specialty: Orthopedics / sports medicine
Number of employees: 101 to 500 employees Employees number: 101 to 500 employees

Streamline is bad for Athena

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N/A

Likes Best

Billing aspect, I love the previous product. If streamline would disappear it'd be great

Likes Least

Does not allow individualized settings. They have recently changed to streamline likely for hospital use and not for individual clinics

Recommendations

Ease of use, allowing individual settings, less number of clicks to finish note

 

from Pain Management
Specialty: Pain management
Number of employees: 6 to 10 employees Employees number: 6 to 10 employees

Great EMR for our Practice

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Likes Best

Software fits our small practice. We do like the patient case option so that patient care is related to the provider after the visit.

Likes Least

Help option requires you to narrow down using scrollbar. Not convenient if you want just search for a topic quickly.

Recommendations

Figure out what is important for your practice and see if this will fit your small/big practice.

 
 
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