athenahealth EHR Software


 

athenahealth is connecting care nationwide with cloud-based services for electronic health records (EHR), revenue cycle management & medical billing, patient engagement, care coordination, and population health management, as well as Epocrates and other point-of-care mobile apps.

athenahealth currently works with a network of more than 78,000 providers. The EHR offers a homepage that allows users to review the daily schedule and patient information, manage orders, and view incoming lab results. The billing module can be used in tandem with the EHR or on its own, and features a patented and continuously updated rules engine. Medical practice management tools include visibility into daily responsibilities, custom benchmarking, proactive trends analysis, and more.

Patients can utilize a patient portal to review history, pay bills, sign forms, and schedule appointments. Reminders can be delivered via phone, email, or text message; patients can even be alerted when test results are waiting in the patient portal.

 

Supported Operating System(s):
Windows 7, Windows Vista, Windows XP, Mac OS

258 Reviews of athenahealth EHR

Showing 1-20 of 258

 

from NW Urology
Specialty: Urology
Number of employees: 51-200 employees Employees number: 51-200 employees

We rue the day we decided to go with Athena as our EMR/ Practice management system.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

We have been with Athena since June 2015. It was a huge learning curve and very little of their system is easy to self teach. They have not made this system intuitive. Their support during our conversion was very poor. We had several "superusers" for about 5 days. These folks were very nice but had no clue how to help beyond the very basics. They were constantly calling the help center themselves.

Now that I have been using this system for a year and a half, I find it workable, but not efficient. It takes far too many clicks to navigate the chart. I spend huge amounts of time on the chart to get to the sign off. There is no easy fast method to simply document a phone call in the chart....takes many clicks just to enter a quick note.

We had planned to cut our billing department staff significantly since Athena offers billing services. Not only did we not cut billing staff positions, we had to add more! One would thing they would have features like being able to easily track whether payors are paying the contracted rate when we get paid for a service. Not the case at all. To do this, apparently we would have to hand enter every code and $ for every payor. These rates change constantly, so this is not a easy task to accomplish.

Finally, getting help on their help line takes way too long. The SHORTEST time I have waited is 5 minutes, which is reasonable, but most of the time, I have waited much longer. About 30% of the time, the wait is so long, I just give up.....after sitting on hold for over 20 min.

We pay a significant % of our entire practice income for the privilege of this weak poorly designed, poorly run EMR/PM system.

If you're thinking about getting Athena, DON'T DO IT!

Pros

Web based, access from any computer that has internet access.

Cons

see above, expensive, poor support, clunky, not intuitive, no value added, not a good partner

Advice to Others

DON'T DO IT!! Look elsewhere for a better supported, better functioning system

 
 

from HCPP
Specialty: Billing services
Number of employees: 11-50 employees Employees number: 11-50 employees

Insurance

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

I like the section where you need to add insurance package for new claim patient.

 
 

from Seton
Specialty: Psychiatry
Number of employees: 10,000+ employees Employees number: 10,000+ employees

Athena

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

Very frustrating software. I'm using on a laptop so maybe a bigger screen would help but on a laptop there are lots of delays, scrolling and clicking. When you click it refreshes and moves what you were looking at off the page. I really dislike the software.

Pros

Reliable. Free text available.

Cons

Lots of scrolling and clicking. Can't start a note until the patient is checked in. Random refreshes. To make a note on a patients chart there are way too many steps. Prescription refills are redundant. There's just so much that's terrible.

Advice to Others

Don't get this software.

 
 

from Golden Triangle Family Care Center
Specialty: Family medicine
Number of employees: 11-50 employees Employees number: 11-50 employees

Review of Athenahealth EMR

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

Although my experience with this particular EMR was brief, I was training staff on it for another office. I was able to see it s limitations and determine it would be a problem for this practice. I have had 46 years of medical office management with several different practice management and EMR systems.

Pros

I appreciate some of the charting and reporting features. Since this software is typically used for multiple locations it is very helpful data can be combined for correct analysis. I also appreciate the ability to communicate across the other facilities.

Cons

I feel it is extremely necessary for the front office staff to have the upper hand when making appointments and not having the balance or even the billing situation available while scheduling an appointment is a significant draw back to me. I prefer to review data "Mrs. Jones there was a problem with your insurance claim 3 weeks ago, you will need to call your insurance and get that resolved or be prepared to pay $XX.Xx when you check in today".

Advice to Others

By properly knowing your office unique needs, including those of any multiple facilities involved you can best determine which system is the right one. Some EMR systems are not the best practice management systems. I don't feel its necessary to settle the correct EMR and / or if necessary separate practice management software is out there. Keep looking until it you find the right one. Always call the references and ask specific questions - will it do this ? How does it do this? If they have learned how to work around a known system problem that's a red flag. Tread carefully this marriage should last several years.

 
 

from allergy&asthma
Specialty: Allergy & immunology
Number of employees: 2-10 employees Employees number: 2-10 employees

athena EMR and Billing

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

trying to switch from free PF and Medisoft Billing to Athena which is included with my membership in a group. Found it to be very complex and difficult to navigate. Right from making appointments to patient encounter, billing and EOB.
ERX is another issue

Pros

detailed

Cons

not user friendly

Advice to Others

if you have a choice look for other softwares

 
 

from Integrative physical medicine
Specialty: Chiropractic
Number of employees: 51-200 employees Employees number: 51-200 employees

Meh

Ease-of-use

Functionality

Product Quality

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

N/A

Ease of access and functionality between practitioners is adequate

 
 

from Comprehensive Podiatry LLC
Specialty: Podiatry
Number of employees: 1 employee Employees number: 1 employee

Athena

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

Athena has helped make it a lot easier to run a small office. They keep me up to date on everything going on and update everything frequently as needed.

Pros

Easy to use and makes all parts of a medical office run in one product easily

Cons

Switching from the previous version to streamlined took about a week but now I find it is better than the previous version.

Advice to Others

Talk directly to an office that is currently using any EMR product and see it in action prior to making any decision

 
 

from Tygart Valley Orthopedics and Sports Medicine
Specialty: Orthopedics / sports medicine
Number of employees: 11-50 employees Employees number: 11-50 employees

Too many changes

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

Athena was alright, not the greatest until they switched to "Streamlined". After streamlined was implemented it has gotten worse, much worse. We seem to have nothing but problems now. From reception to clinicals to billing, we have all kinds of issues. The help desk can help with some aspects of these but most of the time they have to send for help with another department to try and figure anything out. Prior to streamlined our only issues were lack of training with the system and a few errors here and there.

 
 

from Ada Cardiovascular Clinic
Specialty: Cardiology
Number of employees: 2-10 employees Employees number: 2-10 employees

Athena

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

Athena is good all around tool for billing, collections, scheduling, and EMR. Athena is easy to use and putts all parts of the chart in a easy to use location for viewing. Athena faxing and scanning is easy to use and makes getting the paper into the electronic medical record simple. The billing and collection is easy to use. Scheduling fits all of our needs very well.

Pros

Ease of use is the main thing. If you have to spend your time looking around in the EMR it is frustrating.

Cons

It is more expensive than other choices on the market.

Advice to Others

It is a good all around EMR tool for our cardiology practice.

 
 

from NAFF
Specialty: Podiatry
Number of employees: 2-10 employees Employees number: 2-10 employees

Athenahealth

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

Customer service was very lacking. Also, the credentials get process was much too lengthy.

Pros

Employees were friendly--when you could contact them.

Cons

Wasn't user friendly and you had to build all templates from scratch.

Advice to Others

Shop around.

 
 

from Crook County Medical Services District
Specialty: Community health center / FQHC
Number of employees: 51-200 employees Employees number: 51-200 employees

Athena has great plans for improvement and being on the cutting edge in the future, but they are poor at repairing the here and now!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

Cloud based system functionality has become a barrier for our small organization. Several clicks, and several steps to get anywhere in the system. Feels like you work circles before getting any resolve. The team philosophy Athena brags of to repair issues and challenges takes far too long- it give the impression that your problem has to be transferred around the company to find someone to fix the issue. We are required to work through our account manager to speak to any technical staff, or experts which just add delays to an already slow response time. Generally 6 week resolve time on any issues sent to Customer Service. They just don't give the impression that we, the facility, are their customer.

Advice to Others

Talk to similar practices/facilities that are using they system first. Go see it in action!!! Have your front line staff review it, make sure it will meet your functionality needs and work for your facility? Ask the tough questions, and be prepared for a decrease in cash flow while you work through go live.

 
 

from North San Antonio Healthcare Associates
Specialty: Family medicine
Number of employees: 11-50 employees Employees number: 11-50 employees

Administrator / Office Manager

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

Athenahealth is the most user friendly EMR our practice has ever used. Physicians are no longer having to spend hours outside of the office just to keep up. Patients report the portal being easy to use and update.

Pros

The biggest pro in my opinion is that my providers are no longer complaining about the amount of time they have to spend outside of the office just to keep up. Happy physicians equal happy office staff.

Cons

The biggest con I can see is the cost. We have not been using Athenahealth for very long so I hope eventually we feel as though we made a good decision and get what we paid for.

Advice to Others

After spending time with 2 other EMR's over the past 10 years we are finally happy with our decision to change to Athenahealth.

 
 

from Hicks Family Healthcare
Specialty: Family medicine
Number of employees: 2-10 employees Employees number: 2-10 employees

User friendly and patient friendly software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

Athena software was easy to learn for both staff and the provider. The support has been great and overall I am happy I chose this software for my new clinic.

 
 

from Edwards Medical Clinic
Specialty: Other specialty
Number of employees: 2-10 employees Employees number: 2-10 employees

AMB Athena

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

My overall opinion of the software is good. In the ambulatory setting, Athena is one of the most integrated EHRs. Athena is user friendly, easy to navigate and has alot of functionality.

Pros

I like the integration of diagnosis, coding and billing.

Cons

Does not integrate with other EHRs used in the hospital setting.

Advice to Others

Highly recommended for ambulatory clinics.

 
 

from San Diego Sports Medicine & Ortho Center
Specialty: Orthopedics / sports medicine
Number of employees: 11-50 employees Employees number: 11-50 employees

Thanks for all you do Athena!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

Athena has been very helpful with easy step by steps programs when there is a new update and making sure we understand it. Anytime I have opened a case with them they make sure to take their time and complete the tasks. As more and more updates come in it is getting easier and faster to use!

 
 

from San Diego Sports Medicine and Orthopaedic Center
Specialty: Orthopedics / sports medicine
Number of employees: 11-50 employees Employees number: 11-50 employees

Thanks Athena!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

Thanks for keeping charts so efficient and easy to use.

Pros

Ease of work flow

Cons

Before the update, chart notes and patient cases were easier to see.

Advice to Others

Take time to learn about the many different features.

 
 

from San Diego Sports Medicine & Orthopaedic Center
Specialty: Orthopedics / sports medicine
Number of employees: 11-50 employees Employees number: 11-50 employees

Athena

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

Athena is ever changing. Sometimes, the changes are for the better; however, sometimes they are unexpected and unplanned for. The way the "Chart" view is now is not very user friendly.

Pros

Being paperless.

Cons

Everything is sorted in so many different areas. Since the last update you have to look so many places to find doccuments, very time consuming when you have someone on the phone.

 
 

from Rheumatology and Arthritis Consultants
Specialty: Rheumatology
Number of employees: 2-10 employees Employees number: 2-10 employees

Expensive Product

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

We have been using AthenaHealth for 4 years and there are definite pros which has kept us on the same system. Namely: cloud based, strong customer support, and easy documentation uploading. The issue with Athena is they "nickel and dime" the customer. With their integrated product, you are paying a large commission to Athena to process payments and collections, however, any claim that requires more than normal work is placed on the practice to research. Athena has a solid EHR platform however the value for money (paying anywhere from 3 to 6% for their services) is too large of a hit to most small offices. If Athena had a flat monthly rate I would stay with Athena but unfortunately it is no longer cost effective for our practice.

 
 

from San Diego Sports Medicine and Orthopaedic Center
Specialty: Orthopedics / sports medicine
Number of employees: 11-50 employees Employees number: 11-50 employees

Athena Network System Review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

Athena system has been relatively easy to work with and learn. The customer service responds quickly and tries their best to answer questions. There are a a lot of steps in order to complete or close out a document. The organization of faxes needs to be more organized and read to the title more carefully. There is manually input rather than populated in the system.

Pros

Easy to learn. Organized clinical inbox.

Cons

Many steps to close a document. Unorganized fax system.

 
 

from Klamath Women's Clinic
Specialty: Family medicine
Number of employees: 2-10 employees Employees number: 2-10 employees

Bait and Switch

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

Our small two provider practice switched to Athena last year in the hopes of saving some money on billing/EMR etc. It sounded too good to be true and it was! Now claims are not getting paid, Athena refuses to pursue them and just adjusts them down instead!!! We have lost an estimated >100k in 10 months due to their mismanagement. We have had to hire an in house biller and she is incredibly frustrated at Athena's lack of follow through. Even when errors are blatantly pointed out to them, they do not get fixed. I have no idea at this point how Athena is still in business with this awful business model. We are switching back to our old system after 10 months of frustration and lack of follow through. My advice: stay far away from Athena!!!

Pros

Patient portal

Cons

Have to constantly switch between clinician/non-clinician views to do different functions which essentially means I have to keep multiple tabs open simultaneously all the time. They do not pursue claims. EOBs are posted incorrectly. Insurance doesn't drop to secondary. They write off claims without client consent!!!! Patients get sent to collections without ever even receiving a statement.... I could go on and on....

Advice to Others

Use some other EHR!

 
 
 
Write a Review