athenaClinicals EMR Software


 

Providing a cutting-edge cloud-based approach to electronic health records, athenaClinicals® offers medical practices enhanced clinical control and business visibility while increasing company efficiency and the potential for revenue.

athenaClinicals is a  flexible, cloud-based Stage 1 Meaningful Use-certified electronic health record (EHR) software that is known for supporting the constantly changing industry requirements and government mandates. Start-up costs are minimal, with no costly licensing or upgrades. There’s a low-risk adoption path that allows for a variety of charting styles, so physicians aren’t frustrated or slowed down. athenahealth also have a dedicated team that monitors changes to government mandates and industry requirements to optimize your earned reimbursement.

Users can take advantage of our back-office services to digitize faxes and electronically sort and post most clinical information – reducing stress, eliminating paper congestion, and improving process control. athenahealth even creates and supports connections for the practice to labs, pharmacies, hospitals and more.

athenahealth is an industry leader, offering cloud-based, user-friendly EHR, practice management and patient communication solutions. 

 

athenaClinicals - Accounts Receivable
 
  • athenaClinicals - Accounts Receivable
    Accounts Receivable
  • athenaClinicals - Dashboard with Physician Workflow
    Dashboard with Physician Workflow
  • athenaClinicals - Electronic Listing of Faxes
    Electronic Listing of Faxes
  • athenaClinicals - Billing Process Reports
    Billing Process Reports
  • athenaClinicals - Monthly Performance Trends
    Monthly Performance Trends
  • athenaClinicals - Patient Management Tools
    Patient Management Tools
Supported Operating System(s):
Windows XP, Windows Vista, Windows 7

29 Reviews of athenaClinicals

Showing 1-20 of 29

 

from Hometown Family Health
Specialty: Family medicine
Size of portfolio: 6 to 10 users Portfolio size: 6 to 10 users

I would not use Athena again

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Likes Best

The notes sent from consulting providers are nice. It's nice to be able to reproduce a note with a few strokes, for patients with similar exams routinely.

Likes Least

It's difficult to use and more difficult to get help.

Recommendations

Make sure that support is easily accessible, and that the product works with a logical workflow for you.

 

from Angel M Rios MD
Specialty: Ob Gyn / women's health
Size of portfolio: 6 to 10 users Portfolio size: 6 to 10 users

Experience from a HIT Board Member implementing it at my solo office.

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Likes Best

They are very aggressive in making you sign the contract; after that everything goes down hill. My experience was reported to the Regional Health Information Technology as a complete disaster and fiasco.

Likes Least

No on-site training for employees. The contact person was always absent and very hard to reach. They force you to open a bank account so they can be sure they are getting their share from your collections. The program does everything, but it's not user-friendly, and my staff hates it.

Recommendations

Go and get something else if you are going to do EMR at your office. Avoid this company if you are solo or with a group of less than three and don't want to do in-house billing or haven't used a billing company before.

 

from Outpatient clinic.
Specialty: Family medicine
Size of portfolio: 51 to 100 users Portfolio size: 51 to 100 users

athenaClinicals Review

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Likes Best

The vendors have been great; they are very professional and very good at selling the product. Unfortunately, they know nothing about the product from a clinical standpoint.

Likes Least

They have no knowledge of how their product needs to be used in the real world"

Recommendations

Talk to other clinicians who have made the switch.

 

from Schlamp Family Medical Clinic
Specialty: Family medicine
Size of portfolio: 2 to 5 users Portfolio size: 2 to 5 users

Office Manager

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Likes Best

Help is only a call away and the customer service representatives are almost always knowledgeable.

Likes Least

It's too expensive. It's not worth the price! Closed loops are just an added expense. Their billing is outsourced to India, so trying to track someone down is literally impossible. They do not follow up on claims as they suggest. I still do more claim follow-ups because they won't! Getting your account rep is very difficult. It took a call to the corporate office to finally get a reaction.

Recommendations

Ask for all hidden costs. Evaluate the cost in association to other vendors.

 

from Kapasi Associates
Specialty: Multi-specialty
Size of portfolio: 2 to 5 users Portfolio size: 2 to 5 users

Mixed feelings - a mistake

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Likes Best

The product seems good, but the over all the implementation experience has been suboptimal.

Likes Least

The marketing staff misrepresented the ease with adaptation. They promised incentives but did not deliver. They promised functionality with my dragon based dictation system, but in reality, I have to use cut and paste! My work load instead of diminishing has increased since we started Athena. The whole operation is cloud-based so there is little or no face to it . The deposit was taken from my bank without a warning, resulting in a bounced check. A first for a practice of 34 years! The promised ease of approaching CSC customer communication is not a reality, as it has taken me personally greater than 30 minutes on the phone listening to elevator music and robots.

Recommendations

I would recommend finding a user-friendly company that has on-site training instead of "Webinar" based training. I would search out to a smaller company that has boots on the ground (the last thing is to have a long distant relationship) in this case from Belfast, Maine.

 

from Memorial Medical Group
Specialty: Internal medicine
Size of portfolio: 2 to 5 users Portfolio size: 2 to 5 users

Athena Review

Ease-of-use

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Likes Best

Initially, the rep was very nice, but it was all downhill after that.

Likes Least

Where do I start? It makes me act like a billing collector and not a doctor. I can't even easily look up my previous information on a patient without having to do several clicks. Moving through the product is choppy.

Recommendations

Have the ability to document better or be willing to hire a few people just to do your computerized documentation for you. Patients hate having scribes in the clinic room, however. It's just atrocious.

 

from G & I Kondray MD, Inc.
Specialty: Ophthalmology
Size of portfolio: 2 to 5 users Portfolio size: 2 to 5 users

Would not recommend at all!

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Likes Best

There's not much that I like about Athena.

Likes Least

They claim you can customize a lot of things. However, it feels like you have to reprogram the entire EHR if you want to make it work. They won't even let you see an examination template until you go live. By that time, you will have invested a ridiculous amount of time viewing training videos and probably don't want to start with a new company.
Implementation was terrible and disorganized. They made us do a zillion tasks without coordinating them with what we were actually supposed to use them for. Not being allowed to see how the entire encounter works is a huge drawback. I agree with the other reviews about zillions of clicks, etc. Just to be able to start to see a patient, you have to sign into the EMR every single time. It takes several clicks, wasting time even before you can get started. I realize they try to protect privacy, but having to sign into their website between every single patient is ridiculous.

Recommendations

Look for something else. I should have seen the red flag when they gave me references of practices who have dropped them several months to a year prior to my call, and Athena thought they were still with them!

 

from Private Practice
Specialty: Family medicine
Size of portfolio: Single user Portfolio size: Single user

Too many steps to complete a task. Need to work on medications.

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Likes Best

Nothing. Overall, it needs to go back to the drawing board and make it easier for physicians. When you're seeing 30-40 patient a day, you can't spend your time clicking, scrolling, repeating tasks, and taking several steps to complete a simple task.

Likes Least

The flow is awful. It takes multiple steps to complete a task.
There are issues with medication defaults. For example, Valium or Flexeril defaults to TID. I have five documented cases where there are problems with medications.
Any changes in medications make you have to manually change it in the medication list, which is found on the top of the screen. It doubles the work. Other EMRs automatically change the dosage and stop dates. With Athena, you have to do it manually.
Complaints to Athena seem to go nowhere. They have very poor followup and poor customer care.

Recommendations

None. I will leave it up to the users to see for themselves and use their own judgement.

 

from Saul & Cutarelli, MDs, Inc.
Specialty: Internal medicine
Size of portfolio: 2 to 5 users Portfolio size: 2 to 5 users

Comprehensive with multiple clicks

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Likes Best

This product is comprehensive. The vendor is very responsive to answering questions regarding configuration and use. Training was comprehensive (over about three months), and there is a video training library for reference. They also look at workflow practices in the office to achieve increased efficiency with the product. Upgrades are "behind the scenes" and result in no downtime.

Likes Least

It sometimes requires multiple clicks to achieve task. Because of the completeness of the package, it can take some time to modify the product to fit your practice style.

Recommendations

Make sure you are comfortable and allow time to customize the product.

 

from K Medical PC
Specialty: Podiatry
Size of portfolio: Single user Portfolio size: Single user

The right decision

Ease-of-use

Functionality

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Customer Support

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Likes Best

The product is user-friendly in that it is rather intuitive. Navigation through athena is logical, which helps in finding data or achieving other tasks. I particularly like that, where necessary, I can click a button, and data from a previous patient visit will populate the current encounter. A big plus is that it is customizable - a feature I took advantage of. One thing that I really appreciate is the Meaningful Use prompt that appears when a pertinent data field has not been completed. If you need assistance, their customer service folks are very knowledgeable, and there also is a self-help function available. The representative who was assigned to train me was outstanding and went the extra mile for me. Lastly, if your financial resources are limited, athena offers their superior product in exchange for a reasonable billing rate. I've found that many of my colleagues, especially those fresh out of residency, cannot afford to pay a one-time cost of thousands of dollars or a monthly cost in the hundreds for their software. If you are willing to allow athena to do your billing, you receive the software at no charge, other than the usual billing fee.

Likes Least

Occasionally, when I verify a patient's Medicare eligibility, athena states that another insurance is primary. To double-check, I will go to the connex.ngsmedicare.com website, and I'll find that the patient's Medicare is fine.

Recommendations

Take the time to review any informational videos. Also, make sure your operating system is compatible with athena.

 

from AVC
Specialty: Vascular / phlebology
Size of portfolio: 21 to 50 users Portfolio size: 21 to 50 users

The product seems great; the professional services person we got was not.

Ease-of-use

Functionality

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Likes Best

I like the savings and digital insurance connections.

Likes Least

The person they had guide us through the process could have been better.

Recommendations

You need to meet whoever is going to be teaching staff face-to-face before you sign anything.

 

from Anchorage Foot & Ankle Clinic, LLC
Specialty: Podiatry
Size of portfolio: 2 to 5 users Portfolio size: 2 to 5 users

Ready to pull my hair out!

Ease-of-use

Functionality

Product Quality

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Likes Best

Customer support is really responsive and easy to get ahold of. Unfortunately, the level of expertise of the customer support staff is variable, so often, they do not know the answers to the questions we have. Billing is a pretty common area of issue here.

Likes Least

I was assured that this program had a lot of podiatry based templates and that they were simple to modify. However, there are very few templates for my specialty, and trying to make or change a template is frustrating! It takes an hour at least to do one template. And, you cannot use the same template choice more than once in a template, so if you are trying to chart two feet, good luck!
The EMR takes forever to implement (11 weeks). I think that our implementation manager did not do a very good job of setting us up, so we have been having to try to learn everything on our own, which is frustrating and time-consuming when we are busy trying to see patients.
There is a lot of typing that has to be done during patient visits, which takes a lot of time and slows my pace and ability to see as many patients as I would like. Trying to just put in CPT codes takes forever. Also, save your work every minute because there is no auto-save on this program and I have lost so much information!
Do not believe it if you are told that Athena does your insurance credentialing for you. We have had to do it all ourselves. And you cannot pick and choose what claims are dropped for payment; it is all or nothing, so have a lot of working capital available while you credential.
EFT (electronic funds transfers) have to be done through US Bank. We use Wells Fargo, so I have to do money transfers, which take a couple business days to process, and that is a real pain. We have also found out the hard way that unless we track each individual claim ourselves, secondary insurances may fall through the cracks, leaving money on the table that we have to find and process ourselves. I fear that our income is not going to improve (contrary to their claim that they improve collections by 8%) and, in fact, that we will potentially lose money.
Our paper usage has increased substantially. You cannot just scan documents into the program. You have to fax them to Athena, and they sort them and place them into the patient's chart. However, you have to have a front cover and back cover bar code for each fax you send them so that a one-page fax becomes three pages.
E-prescribing is hit or miss, so I have to double check that all e-scripts actually have gone through. Also, we get numerous complaints about how complicated the patient portal is.

Recommendations

Save yourself the headache and look at other programs. I realize that no EMR is perfect, but this one is really difficult.

 

from ESD Pediatric Group
Specialty: Pediatrics
Size of portfolio: 21 to 50 users Portfolio size: 21 to 50 users

It has been an easy transition from paper to EMR

Ease-of-use

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Likes Best

It is very user-friendly.

Likes Least

Sometimes, it goes offline frequently, since it runs through the internet.

Recommendations

Make sure to have a secured and strong internet service.

 

from ESD pediatric group
Specialty: Pediatrics
Size of portfolio: 21 to 50 users Portfolio size: 21 to 50 users

User-friendly

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Likes Best

athenaClinicals is very intuitive. As a previous trainer of another EMR and provider, Athena makes documentation fast and easy.

Likes Least

We have had a few downtimes, which can put anyone in a frenzy, but it has always been short-lived.

Recommendations

Do your research. Weigh cost versus benefit and long term versus short term. Try Athena!

 

from Private Practice
Specialty: Family medicine
Size of portfolio: Single user Portfolio size: Single user

For larger practices

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Functionality

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Likes Best

Very detailed. It can be customized to each person. It sends a bill at the end of a visit; once billing is set up, this is the quickest part.

Likes Least

It's best for a multi-person practice with good support staff. The initial setup information and assistance left much to be desired. There are four or five things that were set up incorrectly for my practice, and as always, changing something set up wrong at the start is much harder than doing it right the first time.

Recommendations

See how easy it will be to convert your information into the system. Also, be sure your hardware will be supported.

 

from Fox Valley
Specialty: Family medicine
Size of portfolio: 6 to 10 users Portfolio size: 6 to 10 users

Athena is a solid product

Ease-of-use

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Likes Best

I love the fact that there are no updates that our office has to do ourselves. All updates are done by Athena. It is great that Athena seems to be on the forefront when it comes to Meaningful Use and the other tedious reporting that physicians are now being expected to make. The newest update even allows the ability to save P4P reports so that we can have it on hand when trying to do quality improvement projects.

Likes Least

Some things are a little repetitive, like having to manually enter things into the quality management tab. If I could enter ii from the office visit note without having to switch screens, it would be better.

Recommendations

Interestingly, I read the dissatisfaction from some providers regarding this product. Unfortunately, some of the gripes they have do not have to do with Athena, but overall with what is now being expected of physicians. Honestly, Athena has been on top of all that is now being expected of physicians. I can really focus on patient care instead of scrambling to do things like PQRS and Meaningful Use reporting, which are now mandated for reimbursement.

 

from Head and Heart
Specialty: Mental & behavioral health
Size of portfolio: Single user Portfolio size: Single user

The end of my private practice!

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Likes Best

I'm having a hard time thinking of something. I like that I did not have to make a large payment upfront for software.

Likes Least

There are an endless amount of tasks. We had months of training without payments coming through. It tripled the physicians workload, despite advertising to the contrary. It totally changed my interactions with patients as I had to type on a computer during appointments. There's a huge amount of extra work for the doctor (I can't stress this enough). This may be good for other parties, but it is terrible for the doctor. Our income has dropped way down. I also had to hire extra staff to deal with Athena tasks.

Recommendations

Avoid this as long as you can, and don't try to do this on your own. I am giving up my private practice after trying to transition to 3 different electronic systems. If you buy into this system, don't expect to have any free time, and expect your income to drop way down.

 

from South West Florida Family Medicine group
Specialty: Family medicine
Size of portfolio: 6 to 10 users Portfolio size: 6 to 10 users

Great Big Headache

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Likes Best

Support by phone is very good. Unfortunately, I have to use the service after hours, as I am too busy to call during the day.

Likes Least

The most scrolling, clicking, and searching during a common encounter that I have ever seen before.

Recommendations

If you hire a Scribe, train them well and let the scribe focus on the software, you can do very well on Athena. If you (the doctor, PA, or NP) have to do all the charting, you're in for a nightmare.

 

from Valley Practice
Specialty: Surgery
Size of portfolio: 6 to 10 users Portfolio size: 6 to 10 users

Athena Review

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Likes Best

There's nothing I like about this product.

Likes Least

It's difficult to use and not user-friendly. The vendor has not been supportive.

Recommendations

Look at other products before committing and buying.

 

from Arthritis Specialists, PA
Specialty: Rheumatology
Size of portfolio: 2 to 5 users Portfolio size: 2 to 5 users

Would not recommend AthenaClinicals

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Likes Best

It integrates with our billing service. It's very easy to attain meaningful use. Athena sorts incoming faxes, though often incorrectly or mislabeled. They have a helpful patient portal. It's easy for staff to learn.

Likes Least

The EHR is terrible. There's no flexibility. There aren't any specialty-specific features/functions or clinical analytics. Lab and test ordering are slow and cumbersome, as there is no name mapping to lab-specific code numbers (a physician must select different tests depending on which lab a patient goes to). Athena generates multiple duplicate copies of results in order to match results to orders; this results in an intolerable waste of a physician's time. It's very hard to review prior lab results. Tech support is arrogant; their answer has often been, "Well, that's how we decided to make it." Training is poor; once the product is implemented, the training ends.

Recommendations

Spend time with daily tasks like ordering medications and tests, reviewing labs and X-rays, and trying to review prior notes.

 
 
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