athenahealth EHR Software


 

athenahealth is connecting care nationwide with cloud-based services for electronic health records (EHR), revenue cycle management & medical billing, patient engagement, care coordination, and population health management, as well as Epocrates and other point-of-care mobile apps.

athenahealth currently works with a network of more than 99,000 providers. The EHR offers a homepage that allows users to review the daily schedule and patient information, manage orders, and view incoming lab results. The billing module can be used in tandem with the EHR or on its own, and features a patented and continuously updated rules engine. Medical practice management tools include visibility into daily responsibilities, custom benchmarking, proactive trends analysis, and more.

Patients can utilize a patient portal to review history, pay bills, sign forms, and schedule appointments. Reminders can be delivered via phone, email, or text message; patients can even be alerted when test results are waiting in the patient portal.

 

Supported Operating System(s):
Windows 7, Windows Vista, Windows XP, Mac OS

499 Reviews of athenahealth EHR

 

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Software Advice Reviews (380)
More Reviews (119)

Showing 1-20 of 380

Anna from Anna E Lee, MD, Medical Corporation
Specialty: Pediatrics
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2017

May 2017

Initial set up fine, but frustration once into use of Athena

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

please do your research and make sure you know what you are getting. I am sure for some, this works great, but if you have issues or quirky IPA, getting Athena to help to make your claims go through can be painful.
Too many clicks on PM system to get things done quickly.
Better layout of the calendar for schedule would be nice.

Pros

good customer service team - though sometimes cannot resolve issue right away, always courteous and willing to help

Cons

cumbersome with multiple back and forth to make changes specific to your practice needs. Their insurance AR may look good, but that's because if they cannot figure something out, they will send a statement to the patients so the AR for "self pay" is outrageous.

 
 

Christina from Brain Center
Specialty: Neurology / neurosurgery
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2017

May 2017

It could be better

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Cloud-based. Easy install and deployment. Has everything an EMR needs to have from Registration, Clinical Documentation to Billing.

Cons

Athena was originally used as a practice management tool. There seems to be some lacking in simple functionalities. For example, the lack of a search functionality in the report tools. There are too many steps and clicks to try to get to a patient's chart. Slow response from customer service. Put in a request to build an interface and they told me that it would take over 3 months to assign an engineer to my ticket. That's not including the time it would take them to put it in place.

 
 

Christina from Boulder valley Foot and Ankle Clinic
Specialty: Podiatry
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2017

May 2017

Athena health very time consuming to use, lack of direction provided from athena health as to flow and productivity.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Athena has been a real disappointment and hassle to deal with. I spend more time on Athena EMR then I do with patients. This was not the case with out other two EMR systems. We just wanted to combine billing and patient's notes in one system thus we switched to Athena.

Pros

It is an EMR system to use, can communicate with patients on the portal but have not way of avoiding portal communication.

Cons

Lack of knowledge when you call for support at Athena. Many times I call for assistance and the have no answer and have to get back to you.
Inefficient.
They state you make more money with them since they have high rate of patient collection. However, we have more patients then ever before with outstanding bills and Athena fail to follow up on patients and these unpaid balances. There is no support for that.
Once you sign up for Athena they drop your support and will switch you randomly to new managers to start all over since they cannot follow through. It takes weeks to have a support session with anyone that has some knowledge of the system. They have too many clients and not enough support. After a while, you become numb to it all and give up hope that it will be ever efficient and make practicing easier.

 
 

Arianna from Orthopaedic Specialists of North Carolina
Specialty: Orthopedics / sports medicine
Number of employees: 51-200 employees Employees number: 51-200 employees

May 2017

May 2017

Athena for Clinical Setting

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Adding orders to the diagnosis is simple and quick. The general aesthetic is nice to look at and it is simple to learn and navigate.

Cons

It would be easier to have the option to toggle between patients instead of returning to the main screen. It would also be more efficient to search and input ICD 10 codes in Athena rather than using Google to search for the codes.

 
 

Jennifer from Berry Stewart Eye Center
Specialty: Ophthalmology
Number of employees: 11-50 employees Employees number: 11-50 employees

May 2017

May 2017

Frustrating!

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

I started working w/Athena in Aug 2016. Since then our Admin has been advising me to call or web chat, search online & use the search features Athena has to offer. I have NEVER gotten a question resolved by calling. I end up walking the "helper" through the features & page. This was very upsetting. I've been put on hold for 20 minutes at a time while an "advisor" looks up a solution in their manual. As a result, I hung up in frustration. I then received an e-mail confirming my problem had been resolved. What a joke! That seems like it is just to appease the numbers needed. There are no training manuals, no courses to take & definitely nobody to teach a person how to use this program. A rep. who no longer works for Athena set us up years ago. This is not geared towards a specific practice, which is even more frustrating. Hopefully, you can respect the time I took to write this review & improve your program. It would be great to receive training as well, or at least an instruction manual.

Pros

billing features are simple; insurance program automatically runs insurances to see if they are active

Cons

I've been in Ophthalmology for over 15 years. As a scheduling manager, the features are not user-friendly, as I have worked with 4 different programs. Look to NextGen for template applications & features. It would be great to implement them to Athena. There are color coded columns, ability to apply templates over templates without taking out exception days, ability to write a VISIBLE book note at the top of the doctor's schedule to alert the schedules, etc. Also, the features include looking a multiple doctors schedules at a time and even ability to view several different books or multiple doctors!

 
 

Thomas from texas hand center
Specialty: Orthopedics / sports medicine
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2017

May 2017

Athena EHR

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

very intuitive full service EHR with the ability to customize. All in one package to include billing and documentation is seamless

Cons

The Macintosh platform is not as well supported as windows.
Functionality on a mobile device is limited

 
 

missy from orthonc
Specialty: Orthopedics / sports medicine
Number of employees: 51-200 employees Employees number: 51-200 employees

April 2017

April 2017

front desk

Ease-of-use

Functionality

Product Quality

Customer Support

Pros

ease of check-in and check out process I like that we can use ipad check in because that saves a lot of time.

Cons

buckets can be confusing to navigate and when issues arise resolution is delayed causing a lot of frustration especially when issues reoccur.

 
 

Heather from Berry Stewart Eye Center
Specialty: Ophthalmology
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2017

April 2017

Athena Health Billing is very user friendly.

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

On the billing side of Athena Health, I feel that it is very user friendly. It is rather easy to find tools for assistance and looking up certain CPT and diagnosis codes for ICD-10.

Cons

I feel that there are certain things in dropping claims that Athena could work better on such as submissions and follow ups. I also believe that the scheduling and templates could use some improvement.

 
 

Hailey from OrthoNC
Specialty: Orthopedics / sports medicine
Number of employees: 201-500 employees Employees number: 201-500 employees

April 2017

April 2017

AthenaNet review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Athena is the best system I have used in a medical office.

Pros

-Easy to find people by DOB, last name or phone number
-Much better than paper charts
-Easy to schedule

Cons

-Does not always let you know when making a duplicate chart
-Issues with credit card machine every now and then
-Issues between Athena and chrome

 
 

Warner from Independence Foot and Ankle
Specialty: Podiatry
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2017

April 2017

A very please Doctor , and owner of a small practice

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Versatility , The product can do everything . It makes my work day concise organized and effortless.

Cons

It takes a few months to figure out all the various features . Athena uses a unique vernacular , which can be confusing . But once adapted is GREAT!.

 
 

Angel from Orthopaedic Specialists of North Carolina
Specialty: Orthopedics / sports medicine
Number of employees: 51-200 employees Employees number: 51-200 employees

April 2017

April 2017

Athena--sometimes feels like war.

Ease-of-use

Functionality

Product Quality

Customer Support

Overall, the system is fine. (It's better than what we did have). Calling Athenahelp is usually a struggle that doesn't produce much result and leaves you disappointed. I think that Athena chat could benefit greatly from the ability to enter your extension or location. A lot of our doctors travel to different offices and when you need to reach the staff, it is hard to know where they are. It would be great it Athena chat, you could put a personalized status. Instead of just the drop down of "available, busy for 1 hour, etc". It would be great if we could personalize it to say "ext. 555" or something.

Pros

Printing school/work notes & visit summaries at the end of the visit is convenient.
Automated phone calls, portal communication & ease are both very positive assets for Athena. Charge entry and the tools available to process claims are very helpful as well.

Cons

"Tasks/buckets" and their routing leave a lot to be desired. Internal communications are not routed to the originating department & then must be asked back to them by other departments. Labeling documents could also use the ability to attach more than one order to results. When you have multiple lab results coming back on one fax and you can only attach it to one order, that leaves a lot of orders look as if they are unfulfilled.

 
 

gina from orthopaedic Specialist of North Carolina
Specialty: Orthopedics / sports medicine
Number of employees: 51-200 employees Employees number: 51-200 employees

April 2017

April 2017

Athena EHR review

Ease-of-use

Functionality

Product Quality

Customer Support

Pros

it is very easy to navigate through. Check in and check out process is very user friendly. Scheduling appointments is also very easy

Cons

We have a lot of issues with Athena that are not easily resolved, which really impacts our day. It seems like we have repetitive problems that keep occurring.

 
 

Lisa from OrthoNC
Specialty: Orthopedics / sports medicine
Number of employees: 51-200 employees Employees number: 51-200 employees

April 2017

April 2017

Overall great program but support tickets need to be addressed quickier.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

User friendly, EMR and billing in one system, card on file, works with other outside companies, instant messaging

Cons

Credit Card Machines not working correctly, support tickets take too long, payment plans can not be added to account until claim is processed

 
 

Elle from Independence Foot and Ankle
Specialty: Podiatry
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2017

April 2017

Update and Support

Ease-of-use

Functionality

Product Quality

Customer Support

Pros

Athena's customer service is excellent. They are extremely available and really take the time to help solve the problem.
Athena is also great as they are always making updates many of which are made based on customer requests. They are really listening to our needs and trying to meet our growing demands.

Cons

Initially I found the navigation to be a little challenging as it was unintuitive to me, however once I learned the system it was not a problem.

 
 

mara from Berry Eye Center
Specialty: Ophthalmology
Number of employees: 11-50 employees Employees number: 11-50 employees

April 2017

April 2017

Athenahealth EMR Review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Overall there are many good qualities with Athenahealth. I would recommend it to my collegues.

Pros

Appointment scheduling is pretty user-friendly. It would be helpful to have a more defined weekly page with better shading or coloring for a quick weekly glance.
I like the appointment waiting list. I also like the drop-down menus.

Cons

I am not fond of the Templets. There needs to be a way to allow notes on the templates for follow up. It is difficult to see what templets are being used and which ones need to be rolled back. Also, the I do not think learning portal is not very helpful, and there needs to be a better training program especially for templets. It would be helpful to have a reminder that pops up for alerts for billing or appointments or admin. The reminder calls sometimes cut off. There need to be better follow-ups on complicated claims.

 
 

Rodni from Rodni Cruz, MD, FACOG
Specialty: Ob Gyn / women's health
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2017

April 2017

Awful, simply awful

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Requested a refund because although we were told we went live initially, over a month later we were told oh I don't know who said that our why but you aren't live. Then even after the new Mgr took over, nothing worked ad described. But was told I was not entitled to a refund. Worst waste of money for my practice ever.

Pros

Erx is about it
Nothing else seemed to work well at all. We were told multiple things that were absolutely false, our accounts were ignored until major complaints, then people tried to be overly helpful and available, always CCing their boss.

Cons

Everything else
No support, implementation managers always MIA, unless they are trying to impress a boss. Worst situation I've ever experienced with an EHR.

 
 

Meredith from OrthoNC
Specialty: Orthopedics / sports medicine
Number of employees: 51-200 employees Employees number: 51-200 employees

April 2017

April 2017

Increased Efficiency in Workflows

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Has helped us streamline processes and decrease paper.

 
 

Debra from Tracy A Berg MD
Specialty: Surgery
Number of employees: 2-10 employees Employees number: 2-10 employees

March 2017

March 2017

Practice Manager Review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I love athena and how they are always staying up to date with the Medical world and our needs. They have made an easy to use system so that we can focus more on our patients and less on all the check boxes that need to be checked.

Pros

Helps you with billing

Cons

Could be more specific in some of the claims that do come back

 
 

William from Rockwell Physicians (part of PRIVIA)
Specialty: General practitioner
Number of employees: 11-50 employees Employees number: 11-50 employees

March 2017

March 2017

Physician

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

User on current streamline for 6-8 months. Classic for about a year.

TEDIOUS!!!! Too much scrolling and clicking. Orders can be difficult to hone down and there is no options for "favorites" If you only use one lab, you are ok. If you need 2-3 labs then it will slow your workflow.

Prescription writing and history is also slow and tedious.

Pros

Managing quality markers; outstanding billing

Cons

Distracting, noisy, difficult to impossible to customize in an enterprise environment. SLOWED my productivity overall and has not recovered. Frequent (weekly) times that server connectivity is spotty though they usually recover fairly quickly (not today)

 
 

Andi from FFMUC
Specialty: Family medicine
Number of employees: 11-50 employees Employees number: 11-50 employees

March 2017

March 2017

Overall Athena is a great idea, great product. Would like to see quicker improvements/tweaks

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

The foundation is good, the support could be better.

Pros

Flows overall efficiently, well integrated system; scheduling, clinic notes, billing, patient portal.

Cons

The things that don't work or need tweaking, do not get resolved quickly. The Past medical history section, flow sheets, quality management sections take a long time to load, the pages glitch and stall - really affect efficiency. Generating reliable data in the quality metrics is difficult and similar reports yield different data which questions the validity of the reporting. Some canned reports I've found included the mid-level providers but didn't provide data on the physicians. Solving these problems is difficult and time consuming; a ticket can take weeks to be assigned, then reassigned after further questions.

 
 
 
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Showing 1-20 of 119

John from Womens Health

April 2017

April 2017

Very slow and completely incompetent support staff

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

If i hadnt been with them as long as I have been making a transition a nightmare I would be finding a better solution

Source: Capterra
 

Tim from SNG
Number of employees: 51-200 employees Employees number: 51-200 employees

February 2017

February 2017

Holding out hope...........As bad as all other EMRs at this point

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

If I could give negative stars for customer support (after go-live) I would but that is not an option.
Overall Athena has not lived up to its hype. Document management for a large practice with multiple locations and two specialties is horrendous. Surgery scheduling module is painful as well. We knew that going into this product but we held out hope that our schedulers would catch on, unfortunately, it just does not work for our practice at this point. The new scheduling module might be better so we are holding out hope. If considering this product make sure you fully understand the buckets and document management. And I mean spend more time learning these pieces of the system than you could have ever possibly imagined. Overall, It is a struggle.

Pros

Reports. Co-sourcing of billing office. Pre-go live project planning. Support at go-live.

Cons

Document management. Task Assignment Overrides. Customer Service. Ability to solve problems in a timely manner. Lack of in-depth training necessary for such a complex system.

Advice to Others

Do your homework. Call others w/ Athena and not just the groups they tell you to call. Map out your document flow not just once, not twice, but at least 6 times so you can anticipate bottlenecks and identify red flags w/ their document management process. Don't set up two departments (we have pain and neurosurgery) as it creates way more problems than it's worth. Make sure you fully understand how the buckets and spend a great deal of time on this aspect of the system.

Source: Capterra
 

Reginald from Frontline Internal Medicine LLC
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2017

January 2017

Consummate Professionals

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We have been using this software since October 2014. They are more than a software vendor. They have a staff that is full of knowledgeable professionals that can assist in every facet of our practice. They were the best source for making the transition from ICD9 to ICD 10. They are able to assist in every facet of our practice by dealing with both software issues and or Best Practic Management.

Pros

The software is user-friendly. The staff is well trained and very very polite, patient and professional.

Cons

They do not have an office in my hometown where I can go to work for them.

Advice to Others

Do not hesitate to call and ask for help if you are sure about something. There are many bells and whistle available to make your job easy. You should stop to see if there may be a shortcut to an operation and there usually is something that can make your job easier.

Source: Capterra
 

Jarred from Merit Health Family Medicine

January 2017

January 2017

Easy to use once you get the hang of it.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I'm new to Athena and even though it seemed overwhelming at first, it is actually pretty easy to use and get around on.

Source: Capterra
 

Angelique from HAPPI, Inc
Number of employees: 11-50 employees Employees number: 11-50 employees

January 2017

January 2017

Great reports, poor customer service

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Athena has a great and robust reporting module especially helpful for practices attesting for meaningful use and PCMH, the problem with this is that it is difficult to do on your own and requires a Customer service ticket which takes a long time to get answered.

The charting is easy once you get your templates setup. If you do not do this on the front end (during implementation) getting help to do later is impossible and you will need help as it is not very intuitive. Many templates were lost during one of their upgrades without warning so it has been difficult to rebuild them. We have grown and added locations while on Athena and because they are your primary biller if they do not verify all of the credentialing that you send them you cannot bill. This was problematic because you cannot directly talk to the persons doing this there is always a go-between with Athena.

I love the EPCS for patients requiring a schedule, as a pediatrician I have quite a few ADHD pts and nice not to worry about assessing where prescriptions really lost! No need for paper. However, with one of their upgrades, I can no longer save medications so must write sig and quantity for every medication each time which is time-consuming.

Lastly, the promised billing has failed our practice. The workflow was to be we would not need a biller and get increased revenue with clean claims. We see a large Medicaid population and were not told that they had virtually no experience with that and even going to them with specifics as to the problem it would still take upwards a month to fix. Not only have we not gotten rid of our biller but increased his time as many Medicaid claims he submits thru the portal yet Athena charges us for this. The account managers are unavailable in meetings vacations or no longer with the company.
Pros: Reporting, Easy charting once template is created, EPCS, Integration of charges to the superbill
Cons: Customer support, E-prescribing, Not reasonable expectation to not need a biller, Overpriced, not a good fit if you are a practice that adds services, providers, or locations, must use their bank to receive payments and then it takes 1-2 days to get transferred to your business account

Source: Capterra
 

Sonia from Rio Surgical
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2017

January 2017

Athena review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I worked with Athena in the past, and I loved it. Very easy and fast to learn. I love how you can customize your own notes makes it easy and very helpful to finish encounters faster. It gives you a summary of the past visits, also has flow sheets you can adjust. so much you can do with Athena.

Pros

how easy it is to use but very detailed

Cons

haven't found anything I dislike yet.

Source: Capterra
 

Tina from The Doctor's Clinic

December 2016

December 2016

athena review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

This is the first medical software I ever used. It was easy to learn and real easy to use and get around.

Source: Capterra
 

Danelle from Gerstein Eye Institute
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2016

December 2016

Costly, but good value

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Love that we can access from anywhere. Great features for billing & collections and even front desk.

Pros

that we can access from anywhere.

Cons

costly for small practices.

Source: Capterra
 

April from My Doctor

November 2016

November 2016

my doctor pediatrics review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I have been using Athena for a little over a year and it works great for our practice. I recommend this program for any office.

Source: Capterra
 

Maureen from Reflections OBGYN
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2016

November 2016

EMR review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I've used other emr's and find Athena the easiest user friendly of them all and would recommend it to everyone

Pros

Very easy to navigate

Cons

Does not let you see the last patient chart that you were in

Source: Capterra
 

Stacey from BID Plymouth

November 2016

November 2016

AthenaClinical

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Athena is easy to use when it comes to scheduling, billing and messaging. I would highly recommend it for any busy practice.

Source: Capterra
 

Jackie from ACM

November 2016

November 2016

Overall Good Quality

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Great program. Enjoy that we have the ability to customize but wish we could go even further. I wish there was an easier way to contact support with questions instead of over the phone, with a busy office it is hard to find the time to get on the phone versus starting a ticket online or via email.

Source: Capterra
 

Zack from Maine Vitreoretinal

November 2016

November 2016

Great System

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Awesome customer service and ease of use! Reports are easy to create and don't take forever generating!

Source: Capterra
 

Christian from Reflections OB/GYN
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2016

November 2016

Terrific EMR system!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Athena is a very user friendly EMR system. Easy to navigate, schedule and input information. New update did make reviewing appointment histories more complicated.

Source: Capterra
 

Brian from MCMG
Number of employees: 51-200 employees Employees number: 51-200 employees

October 2016

October 2016

Absolutely hate everything about Streamline. Risk to patients; Classic is SO MUCH BETTER.

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality

Lost a lot of functionality with Streamline. Unable to choose lab of choice or change way to submit an Rx during encounter. Miss quickpicks. Unable to save multiple labs for frequent tests that use different labs. Please ATHENA go back to Classic. It just needed a few more "jump to" tabs was all.

Pros

Allows to quickly see what an actual encounter will look like at the end after completing the various templates.

Cons

99%. It is a mess. Limited monitor "real estate"; really, medications and prescriptions are a large part of an encounter and with Streamline you get a small box to scroll in for meds. Classic had access to the entire monitor for meds. Unable to create QuickPicks or easily switch between different lab companies if needed.

Advice to Others

IF you can get ATHENA Classic view do so; it is VERY good. It has its issues (document management is an issue) however STreamline is beyond horrible. Very odd that as an UPGRADE it is worse than its predecessor. It is possible to sell your cadillac and buy a bicycle instead I presume. This is what it feels like.

Source: Capterra
 

jay from zinia

October 2016

October 2016

Support doctors and health providers

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

With apps and websites, they are enabling users and doctors, nurses, and patients to collaborate on health and wellness issues. Long running track history shows data from previous trials and visits in a meaningful and thorough manner.

Source: Capterra
 

Mary Frances from Tennessee Valley Pain Management
Number of employees: 51-200 employees Employees number: 51-200 employees

September 2016

September 2016

The new streamlined is awful!!!

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Support

The new streamlined is absolutely awful. It is beyond time consuming and not functional whatsoever. I absolutely hate it. We have a very large practice that has been using Athena for over 6 years. The entire practice HATES STREAMLINED!!!!

Pros

Nothing!!!! It is awful

Cons

Everything. It is time consuming and not functional

Advice to Others

GO BACK TO THE OLD VERSION

Source: Capterra
 

Patricia from PMG
Number of employees: 201-500 employees Employees number: 201-500 employees

August 2016

August 2016

Athena EMR

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I like the flow sheets that I can review multiple measures including a variety of labs, over a period of time. Also can see pertinent medications, variety of labs.

Pros

Being to configure your own facesheet., current flow sheets

Cons

Reporting issues that can't have dates set. Streamline can show labs, but you would have to build flowsheets. Some of the features of the flow sheets have been separated, when having them together was a pro

Advice to Others

I would add more filters to the quality management reporting. Being able to set dates for a specific time. I would like some features of the population health for care management, and reporting

Source: Capterra
 

Stacey from Biocare Diagnostics & HSNHC

August 2016

August 2016

to many steps

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality

As a sonographer it is my job to receive the order, complete the exam, state what exams where done and let the physician know the exam is completed and waiting for the final interpretation. The majority of my orders are not seen right there on the intake page or they don't have the proper indication and I have to generate the order myself in order for billing to take place. There are way to many steps for me at the end of my exam and it shouldn't take more than a minute to complete.

Source: Capterra
 

jeanette from dr. narindar nat
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2016

August 2016

I like the new Athena

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

at first it was difficult to understand but with time it gets easier I love how easy it is to find the lab work and to find the referrals and also the best part is when patients need prescriptions refilled

Pros

what I love the most is how quick it is to find what I need in terms of labs referrals

Cons

it sometimes can be slow

Advice to Others

not at the moment

Source: Capterra
 
 
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