athenahealth EHR Software


 

athenahealth is providing cloud-based services for electronic health records (EHR), revenue cycle management & medical billing, patient engagement, care coordination, and population health management, as well as Epocrates and other point-of-care mobile apps.

athenahealth currently works with a network of more than 99,000 providers. The EHR offers a homepage that allows users to review the daily schedule and patient information, manage orders, and view incoming lab results. The billing module can be used in tandem with the EHR or on its own, and features a patented and continuously updated rules engine. Medical practice management tools include visibility into daily responsibilities, custom benchmarking, proactive trends analysis, and more.

Patients can utilize a patient portal to review history, pay bills, sign forms, and schedule appointments. Reminders can be delivered via phone, email, or text message; patients can even be alerted when test results are waiting in the patient portal.

 

athenahealth EHR - Capture patient details
 
  • athenahealth EHR - Capture patient details
    Capture patient details
  • athenahealth EHR - Track patient vitals
    Track patient vitals
  • athenahealth EHR - Measure and record details
    Measure and record details
  • athenahealth EHR - Patient history tracking
    Patient history tracking
  • athenahealth EHR - Diagnosis and order management
    Diagnosis and order management
  • athenahealth EHR - Dosage monitoring
    Dosage monitoring
Supported Operating System(s):
Windows 7, Windows Vista, Windows XP, Mac OS, Windows 10

516 Reviews of athenahealth EHR

 

Start your review of athenahealth EHR

Click to start
http://www.softwareadvice.com/medical/athenacollector-athenaclinicals-review/
Software Advice Reviews (397)
More Reviews (119)

Showing 1-20 of 397

David from Focused Pain Relief
Specialty: Physical medicine / physiatry
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2017

August 2017

Thought it was going to be quick and easy, but turns out it is just like any other EHR that is painfully time consuming to use.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

There's GOT TO BE A BETTER WAY

Pros

Great customer support people who are extremely helpful and work hard to help with any issue that may arise.

Cons

It's no different then any other EHR in that it is time consuming, cumbersome, and painful for any clinician to have to deal with. Railing at the whole system as well as the software.

 
 

Yvette from NU Transformative Care Clinic
Specialty: Family medicine
Number of employees: 1 employee Employees number: 1 employee

August 2017

August 2017

Would not recommend this service

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Very disappointed, I changed my EHR and billing service to another carrier

Pros

No contract, No monthly cost, which is good for start up, but the support is so bad that it hurts start up companies.

Cons

The worst customer service. No real support. Confusing software. Financial is the worst, the banking team refused to help or take there time to speak with you.

 
 

David from ADD Center of Bellevue
Specialty: Family medicine
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2017

August 2017

Tolerating but not happy

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Don't

Pros

Not much. icons for major sections helpful, portal works well, accessible easily out of office. blah, blah, blah

Cons

inconsistent support quality and availability, poorly designed User Interface, changes with "upgrades" usually worsen the use, etc etc etc

 
 

Val from VWE, LLC
Specialty: Family medicine
Number of employees: 1 employee Employees number: 1 employee

August 2017

August 2017

Very nice product, harder to understand pricing

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

Popular system used by a lot of practices, so integrates really nicely with a lot of systems and has had plenty of use to get all the bugs worked out.

Pros

AthenaHealth's EMR looks great and has all of the functionality one would want. There is a big focus on billing and the billing algorithms are continuously updated to make sure practices bill and get reimbursed as efficiently as possible. Integrates with Chiron for easy telemedicine accessibility.

Cons

I found it hard to determine pricing. There is a cost component per amount billed, but after three conversations, I still didn't have a cost estimate or understand the structure, so moved on.

 
 

Sarah Beth from OrthoAtlanta
Specialty: Orthopedics / sports medicine
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

August 2017

August 2017

Good software

Ease-of-use

Functionality

Product Quality

Customer Support

Pros

You can use Athena for every step of the healthcare process. From checking in patients, entering their insurance information, even verifying Medicare.

Cons

They have a lot of changes, most of which we do not get a heads up for. For example, on Monday our system looks like it always has, then on Tuesday there has been an update which changes the way you do things.

 
 

Rachel from Coastal Pediatric Group
Specialty: Pediatrics
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2017

July 2017

Great EHR

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Awesome system

Pros

Ease of use and access to lots of things, e-referrals are so easy and quick, love seeing lots of info about the patients on one screen

Cons

Can't do certain things on certain screens or get back to patients charts easily. Have to go through lots of steps to order things.

 
 

Kathryn from Haven Home Physicians
Specialty: Geriatric
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2017

July 2017

Easy to set up

Ease-of-use

Functionality

Product Quality

Customer Support

Love the patient portal. Love communication with family/patients thru Athena. Easy to set-up patients.

Pros

This product is great for patients can look up and view their medical record. The option that you can send the provider a message thru the patient portal is a plus. I actually like this a lot better then calling as you do not feel so rushed like you do sometimes when you call the office.

Cons

It is a great way to view your records and communicate with the provider, but if you are a group that takes care of the elderly it can be difficult for the patient to use.

 
 

Scott from GFMCPC
Specialty: Family medicine
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2017

July 2017

New EHR

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

We haven't gone live yet so we don't know how well we like it.

Pros

So we like our customer service with the onboarding. They have an incentive to help us make money. We look forward to working with them.

Cons

The customer service can be slow to answer questions but answers are usually given within the day. We don't know exactly what we don't like yet.

 
 

Pam from Robert D Plambeck, M.D., P.C.
Specialty: Ob Gyn / women's health
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2017

July 2017

Why we are leaving Athena....

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

Product/company has not lived up to the promises made to increase cash flow. It's difficult to have control over claims and numerous times we found service items that were written off by Athena rather than being researched for additional reimbursement. We feel Athena is not a good match for a small practice. Cost of numerous features that a small practice does not utilize makes the cost of Athena too expensive.

Pros

Insurance eligibility checking system. Data entry of claims easy to navigate. Basic scheduling was ok.

Cons

Having funds go to your specific bank, then having to transfer monies making cash flow delay for the practice by several days. Very time consuming to find correct insurance plans, need a way to identify insurance payor by EDI number. Customer service needs required long hold times and we feel this was a significantly poor use of our staff time.

 
 

Becky from Dr Ken Martin DO LLC
Specialty: Internal medicine
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2017

July 2017

One electronic medical records

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

So much easier than paper charts. Less paper use. Readable dr notes . Accurate input of info and no more guessing what dr wrote.

Cons

To this point I have no cons to report on this software. It does everything that sold me on the product to begin with.

 
 

Lindsay from Berkeley Family Medicine
Specialty: Family medicine
Number of employees: 11-50 employees Employees number: 11-50 employees

July 2017

July 2017

Athena

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Athena is a great product if you are just going to use it and do the billing on your own (in house). The monthly cost is outrageous given all of the errors they make on posting and the terrible customer support. We also experienced many issues with the reminder call service leaving blank or incorrect messages. I can say that the program is VERY easy to navigate, the patient portal is a nice layout, the interfaces work very well for labs, faxes and pharmacy requests. Overall I would not recommend Athena to anyone because of the cost and the horrible customer service and repeated billing mistakes.

Pros

user friendly
sorts electronic faxes
electronic orders
assists with MU reporting
nice/patient friendly patient portal
appointment reminders
AR/productivity reports are easy to read and run

Cons

customer service is severely lacking
chronic problems with posting payments
EOB erros
document issues
the cost is crazy high
issues with reminder calls not being sent correctly

 
 

Faith from Faith Protsman, MD
Specialty: General practitioner
Number of employees: 1 employee Employees number: 1 employee

July 2017

July 2017

Great - fully integrated EHR

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Very intuitive, easy to access information when and where you need to. I like the billing and communication integration .

Cons

A lot of clicks to meet MIPS requirements. It would be nice to have a feature to hover and see information.

 
 

Sarah from Retina Center of Maine
Specialty: Ophthalmology
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2017

July 2017

Practice Manager

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

This is not recommended for a small provider office or if you are using a different software for documentation of the patients health history.

Pros

I cant say that this product has any easy aspect to it. It does have a nice eye friendly view but has many difficult ways to do things.

Cons

If you want to print any reports you have to do this in excel. If you have any staff that are not savy in Excel it makes it more difficult to be able to function daily in the office. It takes a long time to learn to do their reporting and even then you have to be a genius!

 
 

Kady from OrthoAtlanta
Specialty: Orthopedics / sports medicine
Number of employees: 11-50 employees Employees number: 11-50 employees

July 2017

July 2017

Making My Life Easy

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Athena is customizable and assists our practice in every aspect. Having our billing and our EHR in one system that has a great support system really makes everyone's job easier.

Pros

Athena has really made my job as billing coordinator so easy. I am able to help my physicians improve their dictation which allows me to more accurately bill for the procedures they perform. Plus Athena follows up on my claims!

Cons

Sometimes Athena has holds or denial reason that may not be the most accurate. I have to reach out to Athena to assist in resolving the issues. (which is very easy to do) We also have to customize our templates to fit our specialty and services we provide. Once we get the templates fixed, it makes dictating so much easier.

 
 

Jeanne from Healthcare Network of SWFL
Specialty: Multi-specialty
Number of employees: 201-500 employees Employees number: 201-500 employees

July 2017

July 2017

Robust, easy to use system.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

It is a great system, a lot to learn at first but once you learn the system it is easy to use, and everything flows. When in the chart everything is there and easy to find, you go the the patients demographics area and again anything demo or insurance, billing etc is all there. Great system, I've been using athena since 2012 and it is top notch.

Pros

Ease of use. Great tracking tools, robust templates and reporting system. Visually easy to follow. At any point in the visit you can see where the patient is at and for how long.

Cons

I wish it contained its own LIS (Lab Information System). Other than coming up with this I cannot think of any Cons.

 
 

Jennifer from Physician Healthcare
Specialty: Multi-specialty
Number of employees: 201-500 employees Employees number: 201-500 employees

July 2017

July 2017

ABSOLUTELY WONDERFUL!!!!!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Super easy to learn and use. This program takes a lot of the guess work out of processes providing detailed directions, videos and customer service support. Claims are easy to create and bill out. The A\R functionality of it is absolutely amazing.

Cons

There are no true Cons to this program. If there is every an issue, ATHENA works diligently to rectify any negative situations.

 
 

Pam from Doc PAM
Specialty: Pediatrics
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2017

June 2017

Athena: powerful but no support

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Help is too hard to get even for easy questions. And it seems each person you get to will tell you that is not their area of knowledge

Pros

For the physician, templates are easy to make and the notes are very readable. Easy to navigate thru an encounter note.

Cons

NO help with billing. Payers were not set up correctly after multiple calls and hours on the phone. Then you are left to fix things yourself and figure out all the "kick" codes to resubmit. Definitely NOT the RCM that they advertise

 
 

Kristin from CompreCare Lymphatics
Specialty: Physical therapy / rehab
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2017

June 2017

Disheartening, despite ok start, progressively worse over time (less than 6 mos) and continues

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Marketed as a product for multiple disciplines and specialties, however, does not support occupational therapy services. OTs are told to use PT templates and configurations despite (1) potential conflicts with documentation for reimbursement and (2) being initially told that OTs were a supported discipline.
Account managers are not useful as they refer back to the service center for all issues. It is an endless cycle. Not knowingly, we were not set up properly before launch, and despite repeatedly telling the AM that the system wasn't sufficient for us and that we had to work harder to make it work for us, 7 months later we find that ours is not configured as it should have been. This was discovered after connecting in The community on The resource hub, which is another brush off that The managers refer clients to repeatedly, as well add o-help. There has been no response on this or even consideration of trying to keep a client happy by an account manager.
The system is severely lacking and counterintuitive, and if individuals make suggestions for improvement, they are "voted on" for consideration, even if the suggestions or requests are standard in the industry or required by governing bodies. Many requests and improvements are not made. We truly question is up to date and compliant.
Clients are told to create templates, or modify current (such as a standard facesheet), by coding them independently. Most medical practitioners (1) are not coders and (2) are not paying for a service that requires more time and effort than less. I was actually told by a higher level account manager that the solution could be to hire an outside coding agency to complete this task (vs it being standard in the existing product or have a dedicated person in Athenahealth that assists with coding needs).
The therapist reviews in the hub are not favorable. Individuals considering purchase of system would never know how many years of complaints exist and "make it work" scenarios. Unfortunately, changing EMRs is not simple and quick and is often costly. The billing portion is fair but mistakes are still made with submission requiring extra time in "hold" and delays in reimbursement. AthenaClinicals is just horrible.
There is a definite environment fostered within Athena that is brush off, dodge issues, let clients figure it out, and if they leave "oh well." We are disheartened and infuriated at the same time. If our practice had the same reviews, both public and internally, I would be very ashamed, take a step back,
and wonder where things went wrong, let alone REALLY wrong.
Bottomline: if anyone sees this who is considering Athena, regardless of discipline, go with another service provider. We as existing clients see ALOT in the community feedback on our resource hub. You will be entering something that you will then be prepared to get out of with excess cost.

Pros

Practice management reports and features are in abundance if that is your priority. The reminder call system does what it is supposed to. Community section in resource hub lets you know that others are just as frustrated and upset. Most of the customer service reps are very pleasant and helpful when the functionality or configuration is there; of it is sub par and missing, they do apologize.

Cons

The clinical documentation product is terrible. Supports physician- based practices vs rehab/OT/PT (though clients can see comments on product for all disciplines). Lack of quality templates that are compliant with regulatory agency requirements. Lack of feedback options. Lack of support. Account managers do not actually help to manage any issues you have with product. Very time consuming to call in for support repeatedly. Athenahealth clearly does not review feedback on community resource hub. Individuals that process Athenafax can be lazy and not process items with documents clearly identified with Athena identifiers/ printing, leaving in review for practice to handle (extra work). Honestly...too many cons to list.

 
 

Anna from Anna E Lee, MD, Medical Corporation
Specialty: Pediatrics
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2017

May 2017

Initial set up fine, but frustration once into use of Athena

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

please do your research and make sure you know what you are getting. I am sure for some, this works great, but if you have issues or quirky IPA, getting Athena to help to make your claims go through can be painful.
Too many clicks on PM system to get things done quickly.
Better layout of the calendar for schedule would be nice.

Pros

good customer service team - though sometimes cannot resolve issue right away, always courteous and willing to help

Cons

cumbersome with multiple back and forth to make changes specific to your practice needs. Their insurance AR may look good, but that's because if they cannot figure something out, they will send a statement to the patients so the AR for "self pay" is outrageous.

 
 

Christina from Brain Center
Specialty: Neurology / neurosurgery
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2017

May 2017

It could be better

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Cloud-based. Easy install and deployment. Has everything an EMR needs to have from Registration, Clinical Documentation to Billing.

Cons

Athena was originally used as a practice management tool. There seems to be some lacking in simple functionalities. For example, the lack of a search functionality in the report tools. There are too many steps and clicks to try to get to a patient's chart. Slow response from customer service. Put in a request to build an interface and they told me that it would take over 3 months to assign an engineer to my ticket. That's not including the time it would take them to put it in place.

 
 
 
Write a Review
Showing 1-20 of 119

John from Womens Health

April 2017

April 2017

Very slow and completely incompetent support staff

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

If i hadnt been with them as long as I have been making a transition a nightmare I would be finding a better solution

Source: Capterra
 

Tim from SNG
Number of employees: 51-200 employees Employees number: 51-200 employees

February 2017

February 2017

Holding out hope...........As bad as all other EMRs at this point

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

If I could give negative stars for customer support (after go-live) I would but that is not an option.
Overall Athena has not lived up to its hype. Document management for a large practice with multiple locations and two specialties is horrendous. Surgery scheduling module is painful as well. We knew that going into this product but we held out hope that our schedulers would catch on, unfortunately, it just does not work for our practice at this point. The new scheduling module might be better so we are holding out hope. If considering this product make sure you fully understand the buckets and document management. And I mean spend more time learning these pieces of the system than you could have ever possibly imagined. Overall, It is a struggle.

Pros

Reports. Co-sourcing of billing office. Pre-go live project planning. Support at go-live.

Cons

Document management. Task Assignment Overrides. Customer Service. Ability to solve problems in a timely manner. Lack of in-depth training necessary for such a complex system.

Advice to Others

Do your homework. Call others w/ Athena and not just the groups they tell you to call. Map out your document flow not just once, not twice, but at least 6 times so you can anticipate bottlenecks and identify red flags w/ their document management process. Don't set up two departments (we have pain and neurosurgery) as it creates way more problems than it's worth. Make sure you fully understand how the buckets and spend a great deal of time on this aspect of the system.

Source: Capterra
 

Reginald from Frontline Internal Medicine LLC
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2017

January 2017

Consummate Professionals

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We have been using this software since October 2014. They are more than a software vendor. They have a staff that is full of knowledgeable professionals that can assist in every facet of our practice. They were the best source for making the transition from ICD9 to ICD 10. They are able to assist in every facet of our practice by dealing with both software issues and or Best Practic Management.

Pros

The software is user-friendly. The staff is well trained and very very polite, patient and professional.

Cons

They do not have an office in my hometown where I can go to work for them.

Advice to Others

Do not hesitate to call and ask for help if you are sure about something. There are many bells and whistle available to make your job easy. You should stop to see if there may be a shortcut to an operation and there usually is something that can make your job easier.

Source: Capterra
 

Jarred from Merit Health Family Medicine

January 2017

January 2017

Easy to use once you get the hang of it.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I'm new to Athena and even though it seemed overwhelming at first, it is actually pretty easy to use and get around on.

Source: Capterra
 

Angelique from HAPPI, Inc
Number of employees: 11-50 employees Employees number: 11-50 employees

January 2017

January 2017

Great reports, poor customer service

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Athena has a great and robust reporting module especially helpful for practices attesting for meaningful use and PCMH, the problem with this is that it is difficult to do on your own and requires a Customer service ticket which takes a long time to get answered.

The charting is easy once you get your templates setup. If you do not do this on the front end (during implementation) getting help to do later is impossible and you will need help as it is not very intuitive. Many templates were lost during one of their upgrades without warning so it has been difficult to rebuild them. We have grown and added locations while on Athena and because they are your primary biller if they do not verify all of the credentialing that you send them you cannot bill. This was problematic because you cannot directly talk to the persons doing this there is always a go-between with Athena.

I love the EPCS for patients requiring a schedule, as a pediatrician I have quite a few ADHD pts and nice not to worry about assessing where prescriptions really lost! No need for paper. However, with one of their upgrades, I can no longer save medications so must write sig and quantity for every medication each time which is time-consuming.

Lastly, the promised billing has failed our practice. The workflow was to be we would not need a biller and get increased revenue with clean claims. We see a large Medicaid population and were not told that they had virtually no experience with that and even going to them with specifics as to the problem it would still take upwards a month to fix. Not only have we not gotten rid of our biller but increased his time as many Medicaid claims he submits thru the portal yet Athena charges us for this. The account managers are unavailable in meetings vacations or no longer with the company.
Pros: Reporting, Easy charting once template is created, EPCS, Integration of charges to the superbill
Cons: Customer support, E-prescribing, Not reasonable expectation to not need a biller, Overpriced, not a good fit if you are a practice that adds services, providers, or locations, must use their bank to receive payments and then it takes 1-2 days to get transferred to your business account

Source: Capterra
 

Sonia from Rio Surgical
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2017

January 2017

Athena review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I worked with Athena in the past, and I loved it. Very easy and fast to learn. I love how you can customize your own notes makes it easy and very helpful to finish encounters faster. It gives you a summary of the past visits, also has flow sheets you can adjust. so much you can do with Athena.

Pros

how easy it is to use but very detailed

Cons

haven't found anything I dislike yet.

Source: Capterra
 

Tina from The Doctor's Clinic

December 2016

December 2016

athena review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

This is the first medical software I ever used. It was easy to learn and real easy to use and get around.

Source: Capterra
 

Danelle from Gerstein Eye Institute
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2016

December 2016

Costly, but good value

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Love that we can access from anywhere. Great features for billing & collections and even front desk.

Pros

that we can access from anywhere.

Cons

costly for small practices.

Source: Capterra
 

April from My Doctor

November 2016

November 2016

my doctor pediatrics review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I have been using Athena for a little over a year and it works great for our practice. I recommend this program for any office.

Source: Capterra
 

Maureen from Reflections OBGYN
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2016

November 2016

EMR review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I've used other emr's and find Athena the easiest user friendly of them all and would recommend it to everyone

Pros

Very easy to navigate

Cons

Does not let you see the last patient chart that you were in

Source: Capterra
 

Stacey from BID Plymouth

November 2016

November 2016

AthenaClinical

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Athena is easy to use when it comes to scheduling, billing and messaging. I would highly recommend it for any busy practice.

Source: Capterra
 

Jackie from ACM

November 2016

November 2016

Overall Good Quality

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Great program. Enjoy that we have the ability to customize but wish we could go even further. I wish there was an easier way to contact support with questions instead of over the phone, with a busy office it is hard to find the time to get on the phone versus starting a ticket online or via email.

Source: Capterra
 

Zack from Maine Vitreoretinal

November 2016

November 2016

Great System

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Awesome customer service and ease of use! Reports are easy to create and don't take forever generating!

Source: Capterra
 

Christian from Reflections OB/GYN
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2016

November 2016

Terrific EMR system!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Athena is a very user friendly EMR system. Easy to navigate, schedule and input information. New update did make reviewing appointment histories more complicated.

Pros

Ease of use.

Source: Capterra
 

Brian from MCMG
Number of employees: 51-200 employees Employees number: 51-200 employees

October 2016

October 2016

Absolutely hate everything about Streamline. Risk to patients; Classic is SO MUCH BETTER.

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality

Lost a lot of functionality with Streamline. Unable to choose lab of choice or change way to submit an Rx during encounter. Miss quickpicks. Unable to save multiple labs for frequent tests that use different labs. Please ATHENA go back to Classic. It just needed a few more "jump to" tabs was all.

Pros

Allows to quickly see what an actual encounter will look like at the end after completing the various templates.

Cons

99%. It is a mess. Limited monitor "real estate"; really, medications and prescriptions are a large part of an encounter and with Streamline you get a small box to scroll in for meds. Classic had access to the entire monitor for meds. Unable to create QuickPicks or easily switch between different lab companies if needed.

Advice to Others

IF you can get ATHENA Classic view do so; it is VERY good. It has its issues (document management is an issue) however STreamline is beyond horrible. Very odd that as an UPGRADE it is worse than its predecessor. It is possible to sell your cadillac and buy a bicycle instead I presume. This is what it feels like.

Source: Capterra
 

jay from zinia

October 2016

October 2016

Support doctors and health providers

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

With apps and websites, they are enabling users and doctors, nurses, and patients to collaborate on health and wellness issues. Long running track history shows data from previous trials and visits in a meaningful and thorough manner.

Source: Capterra
 

Mary Frances from Tennessee Valley Pain Management
Number of employees: 51-200 employees Employees number: 51-200 employees

September 2016

September 2016

The new streamlined is awful!!!

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Support

The new streamlined is absolutely awful. It is beyond time consuming and not functional whatsoever. I absolutely hate it. We have a very large practice that has been using Athena for over 6 years. The entire practice HATES STREAMLINED!!!!

Pros

Nothing!!!! It is awful

Cons

Everything. It is time consuming and not functional

Advice to Others

GO BACK TO THE OLD VERSION

Source: Capterra
 

Patricia from PMG
Number of employees: 201-500 employees Employees number: 201-500 employees

August 2016

August 2016

Athena EMR

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I like the flow sheets that I can review multiple measures including a variety of labs, over a period of time. Also can see pertinent medications, variety of labs.

Pros

Being to configure your own facesheet., current flow sheets

Cons

Reporting issues that can't have dates set. Streamline can show labs, but you would have to build flowsheets. Some of the features of the flow sheets have been separated, when having them together was a pro

Advice to Others

I would add more filters to the quality management reporting. Being able to set dates for a specific time. I would like some features of the population health for care management, and reporting

Source: Capterra
 

Stacey from Biocare Diagnostics & HSNHC

August 2016

August 2016

to many steps

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality

As a sonographer it is my job to receive the order, complete the exam, state what exams where done and let the physician know the exam is completed and waiting for the final interpretation. The majority of my orders are not seen right there on the intake page or they don't have the proper indication and I have to generate the order myself in order for billing to take place. There are way to many steps for me at the end of my exam and it shouldn't take more than a minute to complete.

Source: Capterra
 

jeanette from dr. narindar nat
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2016

August 2016

I like the new Athena

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

at first it was difficult to understand but with time it gets easier I love how easy it is to find the lab work and to find the referrals and also the best part is when patients need prescriptions refilled

Pros

what I love the most is how quick it is to find what I need in terms of labs referrals

Cons

it sometimes can be slow

Advice to Others

not at the moment

Source: Capterra
 
 
Write a Review