athenaOne Software


 

athenahealth is connecting care nationwide with cloud-based services for electronic health records (EHR), revenue cycle management & medical billing, patient engagement, care coordination, and population health management, as well as Epocrates and other point-of-care mobile apps.

With a network of more than 64,000 providers, athenahealth is helping providers manage industry changes and focus on patient care. A recognized industry leader, athenahealth received five 2013 Best in KLAS awards, including #1 Overall Software Vendor and #1 Patient Portal. Unlike conventional health IT systems, athenahealth combines cloud based software, networked knowledge, and back-office services to keep providers profitable and prepared for every change - whether it's Meaningful Use, ICD-10, or new payment models. athenahealth alleviates administrative burden by taking on paperwork, tracking claims, and managing pre-registration. With athenahealth as a partner, practices and health systems are always connected to the latest knowledge and are equipped to thrive into the future.

 

Supported Operating System(s):
Windows XP, Windows Vista, Windows 7

40 Reviews of athenaOne

Showing 1-20 of 40

 

from South Denver Ob\GYN
Specialty: Ob Gyn / women's health
Size of portfolio: 51 to 100 users Portfolio size: 51 to 100 users

Athena Excels!

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Likes Best

Ease of use, report generation and customer support.

Likes Least

Cost is always an issue with any product in an environment of decreasing reimbursement, but Athena are the least of any vendor out there. Looking at Athena, this was the only dislike I could think of.

Recommendations

Research and compare to other products on the market today. You will find no better partner in the office system and EHR market.

 

from NW Urology
Specialty: Urology
Size of portfolio: 51 to 100 users Portfolio size: 51 to 100 users

Athena is full of bugs and workflow issues

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Likes Best

It is web based, so can access relatively easily from any place with an internet connection

Likes Least

The layout and workflow are not intuitive. Athena requires way too many clicks to get things done. It sends way to many items to tasks. For instance, I send a letter to the referring doc and sign it. Then it goes to may task box to REVIEW AGAIN and finally approve and send. This results in an enormous file folder of tasks to go through at the end of the day.

Another example of a workflow problem, you write an order for a lab, you must click a button called "sign orders" as well as click the save button to actually execute the order. Why two steps? Why not just click save and have it send?

Another.....every fax that comes to our fax number now goes to Athena and they send it to the provider whose name it was sent to. My staff used to look at these faxes before me and get things done (med refills, appt requests, etc) and only involve me if it needed my level of attention. Now I am the one weeding through these faxes. Very poorly thought out.

Looking for old notes and labs are difficult to find. We converted from Urochart because we needed a better option for managing multiple clinic sites. I rue the day we switched. Urochart had great workflow for their EMR with all notes, labs, reports on a timeline, easy to access and visualize.

Recommendations

Go to an office where they are up and running Athena and see if you can navigate the EMR yourself. Nothing is intuitive in this software

 

from Katahdin Valley Health Center
Specialty: Family medicine
Size of portfolio: 51 to 100 users Portfolio size: 51 to 100 users

Athena is all that and more

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Likes Best

We are a long term user of EMRs and have found Athena to be the best by far of any we have used. Their reporting tool is better than any we have seen before and their on-going support is great. We allowed our providers to select the new system and they were unanimous in their selection.

Likes Least

Their training and preparation during transition is outstanding. It would have been nice to have a live person on-site during go live to help allay any fears, but their go-live support by phone turned out to be fine as they have the ability to actually view the screen that you are on remotely. We also were unable to upload any of our old charts to the new system and had to abstract the information that we wanted manually.

Recommendations

We have found Athena to represent what we feel to be the future of EMRs instead of the traditional legacy systems that really represent the history of EMRs, good and bad. Athena allows us local control of how our system is used by our providers and allows them the flexibility that others do not.

 

from Amelia Heart and Vascular Center, Inc
Specialty: Cardiology
Size of portfolio: 11 to 20 users Portfolio size: 11 to 20 users

Excellent product in every way

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Likes Best

The EMR is intuitive and no nonsensical. It is easy to use. It is extremely transparent when it comes to billing. We have used the athena communicator for the patient portal and it has been a God sent. It saves us time and the patients love it. Since the implementation of the system our office is effient , organized and runs like a well oiled machine.

Likes Least

Nothing much. I think some of the cardiology templates could use improvement

Recommendations

You have to show the interest to learn it and spend time teaching it to your colleagues. I think that is really important to make sure everyone is on board.

 

from Watauga Orthopaedics
Specialty: Orthopedics / sports medicine
Size of portfolio: 51 to 100 users Portfolio size: 51 to 100 users

Excellent Solution

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Likes Best

AthenaOne is easy to use and a very robust system. It does everything that we need and has improved our day to day operations. Also, customer service is outstanding!

Likes Least

Overall, this vendor and product is superior to anything on the market. Sometimes the size of this company can be intimidating.

Recommendations

Speak to as many references as you can. You will find that we are extremely happy with the product. Also, do a site visit to watch athena one in action!

 

from Healthstar Physicians
Specialty: General practitioner
Size of portfolio: 51 to 100 users Portfolio size: 51 to 100 users

Redefining medical care

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Likes Best

I like the ability to customize the EHR clinical record to your practice style. It is a very robust product that allows the clinical team to effortlessly work together with out wasting a lot of time.

Likes Least

Like most software products for medicine, there are still some limitations in its ability to make the point of care completely seamless while you are interacting with the patient.

Recommendations

Be sure to visit sites that are utilizing the product and determine if it's a fit into your practice style

 

from Associates in Obstetrics and Gyn
Specialty: Ob Gyn / women's health
Size of portfolio: 21 to 50 users Portfolio size: 21 to 50 users

I love Athena!

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Likes Best

Patient portal, business aspect of system, when you do well then Athena does well. They have an incentive for you to do well.

Likes Least

Like anything, I wish it was less expensive. I wish everything though was less expensive. In the end, our first year was a net increase of 12 percent in revenue.

Recommendations

It will be the best thing your ever did, I know it was for us.

 

from Advanced Centers for Podiatry and Wound Care
Specialty: Podiatry
Size of portfolio: 2 to 5 users Portfolio size: 2 to 5 users

A dynamic practice management solution to stay independent

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Likes Best

Love the level of support and the consistent improvements that develop without additional cost. The product has evolved dramatically in the past 6.5 years I have used it and accounts for 2-3 employees (that don't get sick).

Likes Least

This company continues to grow leaps and bounds every year and as such support is currently going through some growing pains. I have inquired about this and it is something that is on the top of the tune up list. Its not cheap... but you do get what you pay for.

Recommendations

This system is very intuitive for staff from a clinical/billing standpoint. It doesn't run itself but it does rework the way things are done. Filing is now automated and labs/orders go where they should with alarms to staff if it doesn't happen. As with most EMR, set up is key is getting the max benefit. For the expense, you will likely discover that it is more expensive to hire staff to do the equivalent work vs. Athena.

 

from Peter E Masucci MD PC
Specialty: Pediatrics
Size of portfolio: 11 to 20 users Portfolio size: 11 to 20 users

athenaOne means success in healthcare delivery

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Likes Best

A trusted partner that helps us both our clinical and business model so we can successfully care for our pediatric patients and keep our doors open. I like the model that they don't make money unless we do so they just don't sell us software and forget about us and the needs of our practice. Having them constantly monitoring the healthcare environment, researching and developing products and tools means we stay on the cutting edge and can survive no matter what is sent our way by insurers, contracts, regulators and government.

Likes Least

Hard to answer this question because there is very little we don't like. Sure do we wish they would provide us with more developmental scored screens on the portal and help us to become even more paperless. It is not a doc in a box and the user needs to be engaged and collaborate with athenahealth to utilize and optimize the product. I don't see this as a negative. Athenahealth is growing at 30% per year and we need them to keep their pulse on the not losing the service model and support they have built their co-sourcing model on. Healthcare management has gotten more complicated and cumbersome and bridging the gap with what Athena has to offer and what practices need is a must.

Recommendations

For over 10 years we have seen how athenahealth as a company is innovative and co-sources with us so we can provide evidence based health care to our pediatric patients and help us realize our revenues at almost 100% that we can re-invest into our practice. The support access is superior to any other company I have ever worked with. We as a small group practice are afforded the same tools as a large multi specialty group that we could never provided on our own. The ability to have transparency and reporting capabilities means we can better care for our patients while optimizing our business model.

Being in real time means we don't have to wait for costly upgrades. Speaking of cost it is the return on the investment that counts and this we have realized. We have been able to expand our office and services we provide to our patients. Our providers are better at caring for our pediatric patients because of athenahealth and in no way has it slowed down their productivity. In matter of fact our mid-levelers have increased their productivity. The close loop tracking means we have been care coordination of our patients. We can track and trend their care easily with population health management.

Having a practice management solution means every facet of our practice works in concert with each other from clinicals to collector to communicator.

Sometimes need doesn't meet necessity but athenahealth always listens and makes it happens rolling out improvements every 4-6 weeks.

We have been able to achieve Meaningful Use and are in our 5th year of the program. That is money in the bank that helps support our mission.

We could not imagine navigating going it alone without the support and services of athenahealth and their very bright dedicated athenistas.

Often it is not the software but the user who doesn't invest in learning and optimizing the product. You must be an actively invested in the process of using the software.

 

from Bryan C. Morris-Ward MD PLLC
Specialty: Family medicine
Size of portfolio: 2 to 5 users Portfolio size: 2 to 5 users

Its All My Fault

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Likes Best

Software is web based and accessible from any computer connected to the web. Integrates document handling as well as notes and billing into one package.

I reviewed a lot of products over the years and the basic design principle is what I was looking for.

Likes Least

Our experience was simply unfathomable. We were on this product for just less than one year.

Training and setup takes 3 months, not unreasonable but also they don't really understand small practices and how to train them. While various types of software are something I'm familiar with, and I found templates easy to make as well as modify, we were misinformed about what we were getting, and many of the bad experiences posted here were also experienced by us. We vetted this product as well as we could. We did a site visit, everyone we talked to was very happy with it. However, about the time we went on the product we understand that we were not alone in what followed, but it took weeks of searching to locate the others. Prior users, who had been happy also reported to us that they were struggling with it now. Another clinic in our town was struggling, one of their staff told me that they "hated it" but they apparently are not willing to speak out openly.

We were experienced EMR users, having used more than one product and having 13 years of experience.

Vendor training and support staff do not really understand their product, nor can they really help with other than simple questions. If there is a functional problem, you are just out of luck. They are just wasting your time online much of the time. We spent hours on the phone, week after week after week. Months of heavy, unbelievably hard and long days, working 15, 18, 21 hours in a day, and still unable to get encounters done. Over 100K in unsubmitted billings, unable to close the encounters. We kept customizing the workflow, adding encounter plans, adding templates, and the system kept getting slower, and slower, and slower, by the last month we were getting dropped off 20-30 times a day and the system was not responding to us for agonizingly long periods of time. Tech support absent, like the Wizard of Oz behind the curtain, saying everything is functioning well. We had one good month, only one, which deluded us into continuing to try to work with them. Three account representatives in 8 months, none of them did anything but the last one, who actually visited our office and told us we had not been informed of a problem using our OS and Athena, and that we "should have been told." Later, he retracts everything while on the phone with his supervisor saying "I was wrong."

My patients repeatedly told me that the patient portal was so slow that they just stopped using it.

They blamed our ISP first (we used it from 5 different locations with around 18 different computers), then it was our network, my staff, me, and in the end it was "something wrong with" my equipment but not a problem on their end. Complete and utter denial of a problem with the software.

My staff hours rose by a minimum 20-30% on Athena, not decreasing as we expected, my hours nearly doubled, my ARNP quit because she wasn't able to see patients fast enough to actually make an income, she was working 8-12 hours a day to see 8 patients. Staff informed me that misfiling of documents by Athena and their having to refile them was taking 2-3 times longer than if they simply filed them all themselves. This misfiling continued despite our efforts to get it corrected and despite some documents having the actual filing category in large bold print at the top of the page so they wouldn't have to figure it out.

We spent unbelievable amounts of time logging in, getting kicked off, getting unresponsive screens, and watching the "Wheel of Time" (apologies to the late Robert Jordan but he and his writing team haven't seen anything like the "Wheel of Time" that we experienced). It could take longer to submit a billing than it actually took to see a brief patient. It could take longer to document a visit for a complex patient than it took to see them.

This product could do it, but it was nonfunctional to much of the time.

We tried to get to talk directly to the technicians, they would not allow us, we tried to get in contact with the higher management and the people we were working with terminated our contract 11 months in, giving us the required three months notice. Three to four weeks later the system became essentially unresponsive most of the time, we had to either close immediately and declare bankruptcy or go back to our old EMR. We went back and pulled out of the mess.

It was to late though, I closed my practice just 10 days ago, after 14 years, I was not able to accumulate enough financial reserve to attempt another transition before ICD 10 goes into effect.

In my office, a 14 year old server, lowest cost Dell from 2001, single processor, 2 GB of RAM, handling outgoing faxes, importing incoming faxes from a Brother MFC, all incoming documents, an entire record system, a document handling library service with literally scores of thousands of documents in an electronic filing cabinet, with literally probably hundreds of thousands of pages of documentation, and my entire library of documents from 1998 onward, was able to easily outperform the Athena product.

I worked hard to make sure we had a good platform on our end, we had a gigabit network, new cabling, gigabit switches and ethernet cards, SSD's on all our PC's, and more ISP bandwidth than a nearby 90 bed nursing facility has for their TV, PC's, and their staff to use...all for a small 1.4 FTE solo practice with 5 persons using it.

It didn't matter, the system was not responsive.

Recommendations

Do not use this vendor until they clean house. I firmly believe this is a management issue, that this product could work, and I can clearly see the thoughtfulness of the design elements in the product. But, if management cannot control their staff, then you get what we experienced.

 

from Hometown Family Health
Specialty: Family medicine
Size of portfolio: 6 to 10 users Portfolio size: 6 to 10 users

I would not use Athena again

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Likes Best

The notes sent from consulting providers are nice. It's nice to be able to reproduce a note with a few strokes, for patients with similar exams routinely.

Likes Least

It's difficult to use and more difficult to get help.

Recommendations

Make sure that support is easily accessible, and that the product works with a logical workflow for you.

 

from podcast
Specialty: Orthopedics / sports medicine
Size of portfolio:  Portfolio size: 

Athena review

Ease-of-use

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Likes Best

Web-based. You can access it from anywhere, except from my phone.

Likes Least

Slow and ugly. Often crashes and need to restart browser. Can't generate forms that automate.

Recommendations

Get out while you can. Tedious interface for business end of clinic.

 

from Angel M Rios MD
Specialty: Ob Gyn / women's health
Size of portfolio: 6 to 10 users Portfolio size: 6 to 10 users

Experience from a HIT Board Member implementing it at my solo office.

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Likes Best

They are very aggressive in making you sign the contract; after that everything goes down hill. My experience was reported to the Regional Health Information Technology as a complete disaster and fiasco.

Likes Least

No on-site training for employees. The contact person was always absent and very hard to reach. They force you to open a bank account so they can be sure they are getting their share from your collections. The program does everything, but it's not user-friendly, and my staff hates it.

Recommendations

Go and get something else if you are going to do EMR at your office. Avoid this company if you are solo or with a group of less than three and don't want to do in-house billing or haven't used a billing company before.

 

from Outpatient clinic.
Specialty: Family medicine
Size of portfolio: 51 to 100 users Portfolio size: 51 to 100 users

athenaClinicals Review

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Likes Best

The vendors have been great; they are very professional and very good at selling the product. Unfortunately, they know nothing about the product from a clinical standpoint.

Likes Least

They have no knowledge of how their product needs to be used in the real world"

Recommendations

Talk to other clinicians who have made the switch.

 

from Schlamp Family Medical Clinic
Specialty: Family medicine
Size of portfolio: 2 to 5 users Portfolio size: 2 to 5 users

Office Manager

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Likes Best

Help is only a call away and the customer service representatives are almost always knowledgeable.

Likes Least

It's too expensive. It's not worth the price! Closed loops are just an added expense. Their billing is outsourced to India, so trying to track someone down is literally impossible. They do not follow up on claims as they suggest. I still do more claim follow-ups because they won't! Getting your account rep is very difficult. It took a call to the corporate office to finally get a reaction.

Recommendations

Ask for all hidden costs. Evaluate the cost in association to other vendors.

 

from Kapasi Associates
Specialty: Multi-specialty
Size of portfolio: 2 to 5 users Portfolio size: 2 to 5 users

Mixed feelings - a mistake

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Likes Best

The product seems good, but the over all the implementation experience has been suboptimal.

Likes Least

The marketing staff misrepresented the ease with adaptation. They promised incentives but did not deliver. They promised functionality with my dragon based dictation system, but in reality, I have to use cut and paste! My work load instead of diminishing has increased since we started Athena. The whole operation is cloud-based so there is little or no face to it . The deposit was taken from my bank without a warning, resulting in a bounced check. A first for a practice of 34 years! The promised ease of approaching CSC customer communication is not a reality, as it has taken me personally greater than 30 minutes on the phone listening to elevator music and robots.

Recommendations

I would recommend finding a user-friendly company that has on-site training instead of "Webinar" based training. I would search out to a smaller company that has boots on the ground (the last thing is to have a long distant relationship) in this case from Belfast, Maine.

 

from Memorial Medical Group
Specialty: Internal medicine
Size of portfolio: 2 to 5 users Portfolio size: 2 to 5 users

Athena Review

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Likes Best

Initially, the rep was very nice, but it was all downhill after that.

Likes Least

Where do I start? It makes me act like a billing collector and not a doctor. I can't even easily look up my previous information on a patient without having to do several clicks. Moving through the product is choppy.

Recommendations

Have the ability to document better or be willing to hire a few people just to do your computerized documentation for you. Patients hate having scribes in the clinic room, however. It's just atrocious.

 

from G & I Kondray MD, Inc.
Specialty: Ophthalmology
Size of portfolio: 2 to 5 users Portfolio size: 2 to 5 users

Would not recommend at all!

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Likes Best

There's not much that I like about Athena.

Likes Least

They claim you can customize a lot of things. However, it feels like you have to reprogram the entire EHR if you want to make it work. They won't even let you see an examination template until you go live. By that time, you will have invested a ridiculous amount of time viewing training videos and probably don't want to start with a new company.
Implementation was terrible and disorganized. They made us do a zillion tasks without coordinating them with what we were actually supposed to use them for. Not being allowed to see how the entire encounter works is a huge drawback. I agree with the other reviews about zillions of clicks, etc. Just to be able to start to see a patient, you have to sign into the EMR every single time. It takes several clicks, wasting time even before you can get started. I realize they try to protect privacy, but having to sign into their website between every single patient is ridiculous.

Recommendations

Look for something else. I should have seen the red flag when they gave me references of practices who have dropped them several months to a year prior to my call, and Athena thought they were still with them!

 

from Private Practice
Specialty: Family medicine
Size of portfolio: Single user Portfolio size: Single user

Too many steps to complete a task. Need to work on medications.

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Likes Best

Nothing. Overall, it needs to go back to the drawing board and make it easier for physicians. When you're seeing 30-40 patient a day, you can't spend your time clicking, scrolling, repeating tasks, and taking several steps to complete a simple task.

Likes Least

The flow is awful. It takes multiple steps to complete a task.
There are issues with medication defaults. For example, Valium or Flexeril defaults to TID. I have five documented cases where there are problems with medications.
Any changes in medications make you have to manually change it in the medication list, which is found on the top of the screen. It doubles the work. Other EMRs automatically change the dosage and stop dates. With Athena, you have to do it manually.
Complaints to Athena seem to go nowhere. They have very poor followup and poor customer care.

Recommendations

None. I will leave it up to the users to see for themselves and use their own judgement.

 

from Saul & Cutarelli, MDs, Inc.
Specialty: Internal medicine
Size of portfolio: 2 to 5 users Portfolio size: 2 to 5 users

Comprehensive with multiple clicks

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Likes Best

This product is comprehensive. The vendor is very responsive to answering questions regarding configuration and use. Training was comprehensive (over about three months), and there is a video training library for reference. They also look at workflow practices in the office to achieve increased efficiency with the product. Upgrades are "behind the scenes" and result in no downtime.

Likes Least

It sometimes requires multiple clicks to achieve task. Because of the completeness of the package, it can take some time to modify the product to fit your practice style.

Recommendations

Make sure you are comfortable and allow time to customize the product.