athenahealth EHR Software


 

athenahealth is connecting care nationwide with cloud-based services for electronic health records (EHR), revenue cycle management & medical billing, patient engagement, care coordination, and population health management, as well as Epocrates and other point-of-care mobile apps.

athenahealth currently works with a network of more than 87,000 providers. The EHR offers a homepage that allows users to review the daily schedule and patient information, manage orders, and view incoming lab results. The billing module can be used in tandem with the EHR or on its own, and features a patented and continuously updated rules engine. Medical practice management tools include visibility into daily responsibilities, custom benchmarking, proactive trends analysis, and more.

Patients can utilize a patient portal to review history, pay bills, sign forms, and schedule appointments. Reminders can be delivered via phone, email, or text message; patients can even be alerted when test results are waiting in the patient portal.

 

Supported Operating System(s):
Windows 7, Windows Vista, Windows XP, Mac OS

479 Reviews of athenahealth EHR

 

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Software Advice Reviews (367)
More Reviews (118)

Showing 1-20 of 367

Debra from Tracy A Berg MD
Specialty: Surgery
Number of employees: 2-10 employees Employees number: 2-10 employees

March 2017

March 2017

Practice Manager Review

Ease-of-use

Functionality

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Customer Support

Value for Money

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I love athena and how they are always staying up to date with the Medical world and our needs. They have made an easy to use system so that we can focus more on our patients and less on all the check boxes that need to be checked.

Pros

Helps you with billing

Cons

Could be more specific in some of the claims that do come back

 
 

William from Rockwell Physicians (part of PRIVIA)
Specialty: General practitioner
Number of employees: 11-50 employees Employees number: 11-50 employees

March 2017

March 2017

Physician

Ease-of-use

Functionality

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Value for Money

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Ease-of-use
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User on current streamline for 6-8 months. Classic for about a year.

TEDIOUS!!!! Too much scrolling and clicking. Orders can be difficult to hone down and there is no options for "favorites" If you only use one lab, you are ok. If you need 2-3 labs then it will slow your workflow.

Prescription writing and history is also slow and tedious.

Pros

Managing quality markers; outstanding billing

Cons

Distracting, noisy, difficult to impossible to customize in an enterprise environment. SLOWED my productivity overall and has not recovered. Frequent (weekly) times that server connectivity is spotty though they usually recover fairly quickly (not today)

 
 

Andi from FFMUC
Specialty: Family medicine
Number of employees: 11-50 employees Employees number: 11-50 employees

March 2017

March 2017

Overall Athena is a great idea, great product. Would like to see quicker improvements/tweaks

Ease-of-use

Functionality

Product Quality

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Value for Money

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The foundation is good, the support could be better.

Pros

Flows overall efficiently, well integrated system; scheduling, clinic notes, billing, patient portal.

Cons

The things that don't work or need tweaking, do not get resolved quickly. The Past medical history section, flow sheets, quality management sections take a long time to load, the pages glitch and stall - really affect efficiency. Generating reliable data in the quality metrics is difficult and similar reports yield different data which questions the validity of the reporting. Some canned reports I've found included the mid-level providers but didn't provide data on the physicians. Solving these problems is difficult and time consuming; a ticket can take weeks to be assigned, then reassigned after further questions.

 
 

Steve from Randall Pain Management
Specialty: Pain management
Number of employees: 11-50 employees Employees number: 11-50 employees

March 2017

March 2017

Had Athena for 2 years

Ease-of-use

Functionality

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Value for Money

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Athena is absurd with their percentage billing. Basically, they have different rates for everyone. Their bells and whistles are not worth it. They went in about 3 months ago and changed everything which is for the worse. You're wasting your money!

 
 

Lori from Rockland iCare
Specialty: Ophthalmology
Number of employees: 2-10 employees Employees number: 2-10 employees

March 2017

March 2017

Athenahealth is vital to our practice.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
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Athena benefits are practice with efficient billing, scheduling and payments processing.

Pros

Patient scheduling is easy. Patient billing is very quick and efficient. Posting and billing issues are resolved on a timely basis.

Cons

The Appointment Wait List is not user friendly. There is no back button - meaning you cannot go back to a previous page.

 
 

Terry from MS & Neuromuscular Center of Excellence LLC
Specialty: Neurology / neurosurgery
Number of employees: 2-10 employees Employees number: 2-10 employees

March 2017

March 2017

2017 Q1 Review

Ease-of-use

Functionality

Product Quality

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Value for Money

Ease-of-use
Ease-of-use
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We are very pleased with Athena Health. It facilitates our work and helps us to be very efficient.

Pros

Ease of use. Availability of information. Metrics

Cons

Sentinel Dashboard Metrics: my employees question the accuracy and validity of Athena Metrics. We use these Metrics to manage their performance and provide quarterly bonuses. I need to spend a lot of time validating the data and demonstrating the accuracy of the metrics. Would be great if Athena provided a tools that explains all metrics to employees, how they are measured and what they can do to improve performance.

 
 

Angie from Rural Community Hospitals of America, LLC
Specialty: Hospital
Number of employees: 201-500 employees Employees number: 201-500 employees

February 2017

February 2017

Athena is an arrogant company.

Ease-of-use

Functionality

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Customer Support

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It is a great product as long as you don’t mind changing your practice to align with Athena’s product and you are willing to learn all about it (thru videos and handouts) in order to train your entire staff on how to get a square peg (your practice) to fit into a round hole (AthenaNet).

Prior to going live, Athena didn’t bother to find out how we operated or what tools we were currently utilizing. Here we are several months into implementation and we still don’t have everything we need. It not uncommon to hear, “Our tools aren’t as robust as what you were doing”. We have even been told, “I don’t think we will ever get there.”

Another standard answer is, “There is a training video to watch” or “Try O-help”. So you waste a lot of time trying to find answers to your questions which is difficult because Athena has their own language. And, once again, this would be resolved if only they took the time to learn your business in the first place.

 
 

Donna from Pediatric Consultants of Troy
Specialty: Pediatrics
Number of employees: 11-50 employees Employees number: 11-50 employees

February 2017

February 2017

Not pediatric friendly at all

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
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It is a great system if you are a huge practice with multiple locations. If you are like me and you are in pediatrics.... don't use Athena. It would be nice if they listened to the people (who use the system) and create a better product to make the workflow better.

 
 

Ken from OrthoAtlanta
Specialty: Physical therapy / rehab
Number of employees: 11-50 employees Employees number: 11-50 employees

February 2017

February 2017

Athena EMR

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

My experience with Athena was not the best. I had a difficult time at the beginning just getting the necessary training to use and understand the system. I had to utilize other colleagues knowledge of the system to get somewhat of an understanding how to navigate through the system to perform desired task. Once getting an understanding of the program, it was easy to navigate and document in a timely manner.

 
 

Elaine from Southeast Pulmonary & Critical Care, LLC
Specialty: Pulmonology
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2017

February 2017

So easy to use

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

We have used Athena for almost 5 years and it has helped us to run our practice so much more smoothly. The system works so well from scheduling to check out for each patient. When scheduling and entering insurance, a practice can immediately see if the insurance is valid (we barely remember those annoying calls to verify insurance), the medical record allows the patient to move through the office smoothly allowing everyone involved to enter the relevant information. In the past, we had problems with insurers which seemed to continually refuse to pay certain claims no matter how many times we corrected them. With Athena's scrubbing of claims they drop and get paid extremely quickly. Some of those "difficult" insurers are now top five payers!! The automated reminder and balance calls have freed up staff to attend to the increased patient flow. We have been so happy with Athena from day one, can't say enough good things about this system!

Pros

Reminder calls, insurance validation, eligibility and phone daily report, ticklers that remind patient to schedule an appointment if not done at check out, ease of entering/dropping claims, ability to generate useful and custom reports, day end review allows you to see if any claims need corrections immediately

Cons

Streamlined version seems to require more clicks and sometimes the co-pay is not applied to the date it is paid which can be confusing

 
 

Rakesh from Doctors First Primary Care
Specialty: Internal medicine
Number of employees: 11-50 employees Employees number: 11-50 employees

February 2017

February 2017

Imrpving

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

Continues to evolve. Had been using it for about 6 years now. We had signed a contract in 2011. In 2013, certainly be started getting charged for every single" closed loop" order, example each E prescription was charged 1 dollar. Each lab value was charged. If I ordered CBC, CMP, A1c, lipids for 1 patient, I was charged. This became quite expensive. This forces us to use paper prescriptions instead of the e-prescriptions. We paid per provider at the time of registration to enroll with sure scripts. We write about 40,000 prescriptions every year. As you could imagine, this becomes expensive fairly quickly.

Pros

Cloud based

Cons

Expensive

Advice to Others

Carefully look at the contract. We are getting charged per eRx!

 
 

Diane from Pandit Foot and Ankle Clinic
Specialty: Podiatry
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2017

February 2017

Athena Health is life changing

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

We have been using Athena for almost 4 years. The ease of use, ability to just connect to the internet wherever we are is a huge plus. Also, we do not need to have a server room, pay for costly tech support people to be on standby is also a great selling point. The ability to run pretty much any type of report from front end to back end in real time helps see the direction and trends the practice is going through.

Advice to Others

Stop shopping around, it is as great as they say. What do you have to loose?

 
 

Thuha from Addison Pain Management
Specialty: Internal medicine
Number of employees: 11-50 employees Employees number: 11-50 employees

February 2017

February 2017

M D

Ease-of-use

Functionality

Product Quality

Ease-of-use
Ease-of-use
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Support

N/A

not user-friendly initially but after you learn how to go through documenting in it, it becomes easier. The major disappointment was how slow the website would be and crash a lot and would lose all your information if you didn't save. I don't recall it having an automatic save every 2 min or so option.

 
 

Cynthia from Pocatello Free Clinic
Specialty: Family medicine
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2017

February 2017

Appears to be one of the best, from provider standpoint

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

I've been utilizing this product for approx. six months. It is quite easy to learn the basics, and I like that the product is customizable in so many ways. As with all EMRs, there is a learning curve - initial basic usability comes quite easily. I have not yet learned all the nuances and tricks. Most things are common sense. We are a free clinic, and therefore do not utilize the entirety of billing. Athena was kind enough to provide this product for us - I admire the company for this.This EHR has dramatically helped the continuity of care for complex patients. We have a large number of volunteer providers coming into our clinic periodically - we need an EHR that is user-friendly to accommodate these volunteers. The quality tracking is helpful. I like that I can save physical exams for common complaints, and customize assessment/plans and do the macros for patient instructions. We are still figuring out things like generating letters, utilizing patient education handouts, etc.

Pros

Customizable physical exams and treatment plans. Flowsheet ability for a variety of diagnoses. Reporting capability is easy. Downtime is negligible. Overall very robust EHR

Cons

Minor issues - would like ability to group labs (e.g. labs ordered today but to be done in 6 weeks - my poor nurse has to deal with all of these). Would like something on med list or status for patients who are currently breastfeeding. Would like LMP right on check-in/vitals screen for women.

 
 

surya from surya challa md pc
Specialty: Surgery
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2017

February 2017

excellent software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

solid billing. excellent clinicals. great customer support.

Pros

incredible reporting capabilities. Have never had issues with MU/PQRS. back office scanning and posting handled by athena

Cons

customization of notes and templates lags

Advice to Others

If you want to use your staff for more valuable duties and want the EMR to do the heavy lifting for the practice regulatory headaches, along with billing Athenahealth is a great choice.

 
 

tanisha from Richmond foot and ankle clinic
Specialty: Podiatry
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2017

February 2017

Made more money with Athenahealth

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

Great experience, capture more money from claims. Less stress with collections, copay etc. I really like the software verifies the insurance and reminder call.

Pros

Real time billing information

Cons

None

Advice to Others

Research multiple plans and try out the program

 
 

maggie from Acts of Kidness pediatrics
Specialty: Pediatrics
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2017

February 2017

Peds

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

Great software. Patient and doctor friendly. Lots of options.

Pros

Variety.

Cons

Time needed up front.

Advice to Others

Make templates.

 
 

cynthia from SOUTH SHORE FOOT AND ANKLE
Specialty: Podiatry
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2017

February 2017

Athena for small practice

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

The EMR is easy to work with. Meeting meaningful use,MIPS is managed by athena so it is easily accomplished.

Pros

easy to use
meet meaningful use requirements

Cons

too expensive for small practice

Advice to Others

evaluate what you need exactly to find the best EMR to fit your needs

 
 

Karen from Mountainview Skin Care
Specialty: Dermatology
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2017

February 2017

EHR/athenahealth

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

I feel the software compared to other EMR is pretty easy to use. Athenanet is always doing updates trying to improve the process. They have just done major upgrades in the last couple of months. Their customer service and tech support are always there when needed.

Advice to Others

Great product overall.

 
 

Derek from Better Foot Care
Specialty: Podiatry
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2017

February 2017

We love the Athena system.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

Great EMR system. We use to use paper charts and have switched to Athena and love it.

Pros

Easy to use. My collections have increased substantially.

Cons

Nothing, really!

Advice to Others

Talk with physicians currently using the system.

 
 
 
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