athenahealth EHR Software


 

athenahealth is connecting care nationwide with cloud-based services for electronic health records (EHR), revenue cycle management & medical billing, patient engagement, care coordination, and population health management, as well as Epocrates and other point-of-care mobile apps.

athenahealth currently works with a network of more than 87,000 providers. The EHR offers a homepage that allows users to review the daily schedule and patient information, manage orders, and view incoming lab results. The billing module can be used in tandem with the EHR or on its own, and features a patented and continuously updated rules engine. Medical practice management tools include visibility into daily responsibilities, custom benchmarking, proactive trends analysis, and more.

Patients can utilize a patient portal to review history, pay bills, sign forms, and schedule appointments. Reminders can be delivered via phone, email, or text message; patients can even be alerted when test results are waiting in the patient portal.

 

Supported Operating System(s):
Windows 7, Windows Vista, Windows XP, Mac OS

465 Reviews of athenahealth EHR

 

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Software Advice Reviews (353)
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Showing 1-20 of 353

Cynthia from Pocatello Free Clinic
Specialty: Family medicine
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2017

February 2017

Appears to be one of the best, from provider standpoint

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
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I've been utilizing this product for approx. six months. It is quite easy to learn the basics, and I like that the product is customizable in so many ways. As with all EMRs, there is a learning curve - initial basic usability comes quite easily. I have not yet learned all the nuances and tricks. Most things are common sense. We are a free clinic, and therefore do not utilize the entirety of billing. Athena was kind enough to provide this product for us - I admire the company for this.This EHR has dramatically helped the continuity of care for complex patients. We have a large number of volunteer providers coming into our clinic periodically - we need an EHR that is user-friendly to accommodate these volunteers. The quality tracking is helpful. I like that I can save physical exams for common complaints, and customize assessment/plans and do the macros for patient instructions. We are still figuring out things like generating letters, utilizing patient education handouts, etc.

Pros

Customizable physical exams and treatment plans. Flowsheet ability for a variety of diagnoses. Reporting capability is easy. Downtime is negligible. Overall very robust EHR

Cons

Minor issues - would like ability to group labs (e.g. labs ordered today but to be done in 6 weeks - my poor nurse has to deal with all of these). Would like something on med list or status for patients who are currently breastfeeding. Would like LMP right on check-in/vitals screen for women.

 
 

surya from surya challa md pc
Specialty: Surgery
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2017

February 2017

excellent software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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Support

solid billing. excellent clinicals. great customer support.

Pros

incredible reporting capabilities. Have never had issues with MU/PQRS. back office scanning and posting handled by athena

Cons

customization of notes and templates lags

Advice to Others

If you want to use your staff for more valuable duties and want the EMR to do the heavy lifting for the practice regulatory headaches, along with billing Athenahealth is a great choice.

 
 

tanisha from Richmond foot and ankle clinic
Specialty: Podiatry
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2017

February 2017

Made more money with Athenahealth

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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Great experience, capture more money from claims. Less stress with collections, copay etc. I really like the software verifies the insurance and reminder call.

Pros

Real time billing information

Cons

None

Advice to Others

Research multiple plans and try out the program

 
 

maggie from Acts of Kidness pediatrics
Specialty: Pediatrics
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2017

February 2017

Peds

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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Great software. Patient and doctor friendly. Lots of options.

Pros

Variety.

Cons

Time needed up front.

Advice to Others

Make templates.

 
 

cynthia from SOUTH SHORE FOOT AND ANKLE
Specialty: Podiatry
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2017

February 2017

Athena for small practice

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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The EMR is easy to work with. Meeting meaningful use,MIPS is managed by athena so it is easily accomplished.

Pros

easy to use
meet meaningful use requirements

Cons

too expensive for small practice

Advice to Others

evaluate what you need exactly to find the best EMR to fit your needs

 
 

Karen from Mountainview Skin Care
Specialty: Dermatology
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2017

February 2017

EHR/athenahealth

Ease-of-use

Functionality

Product Quality

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Support

I feel the software compared to other EMR is pretty easy to use. Athenanet is always doing updates trying to improve the process. They have just done major upgrades in the last couple of months. Their customer service and tech support are always there when needed.

Advice to Others

Great product overall.

 
 

Derek from Better Foot Care
Specialty: Podiatry
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2017

February 2017

We love the Athena system.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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Support

Great EMR system. We use to use paper charts and have switched to Athena and love it.

Pros

Easy to use. My collections have increased substantially.

Cons

Nothing, really!

Advice to Others

Talk with physicians currently using the system.

 
 

April E from Lopez Family Clinic
Specialty: Family medicine
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2017

February 2017

Lopez Family Clinic

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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Ease-of-use
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Support

I own a family practice & I open clinics as a business consultant in Texas. Always highly recommend Athena because of its ease of use, low startup cost, global availability and income tracking features. Simply THE BEST! Hands down!

 
 

Liz from Private Practice
Specialty: Psychology/therapy
Number of employees: 1 employee Employees number: 1 employee

February 2017

February 2017

Psychotherapist in Private Practice using Athenahealth

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
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Support

Overall I really like this system. I am not a computer person and I do my own billing. I was able to teach myself how to use the system. It is a little complicated to enter all the patient information and confirm the insurance information. However, once the patient is in the system, I can do weeks billing for 40 patients in one hour.

Pros

Easy to use once the patient is registered into the system. Some of the reports are too complicated for my needs but would be good for a larger practice.

The customer support people are great when you are trying to learn the system. You are also assigned a contact person who follows up with you weekly or monthly depending on your needs. My person has been very helpful.

The payments come in quickly and the money is directly deposited in your bank account -- this insures a more steady cash flow.

Cons

I was told that there would be more customer support for unpaid claims collection -- when the insurance refuses payment. There has not been as much support as I hoped there would be.
Since I have a small practice, there are more parts to the system than I need. I wish there was a way to turn off those functions. For example, clients pay me their co-pay directly, so I don't need the billing function. I can block it in the system, but the payments show up as unpaid balances and there is no way to erase those amounts. To be fair, this is also because I do not want to log in the system for each client and enter the co-pays at each visit -- so I am not really using the system as designed.
The charge per month seems high to me -- you can not pay less than $ / month. I wish there were a pro-rated scale based on a number of payments -- a percentage of what I actually receive.

Advice to Others

This is a very good billing system. Helpful support people and quick payments.
I worked with several smaller billing services in the past -- one went out of business suddenly and never told me -- this was a nightmare. I appreciate that Athenahealth is a large and established company with a long record in the business and established protocols.

 
 

Melissa from Piedmont Otolaryngology
Specialty: Otolaryngology (ENT)
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2017

February 2017

Athena is great!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
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Product Quality
Quality
Support

I love Athena! It's easy to use and is MUCH better than our previous EMR system. I love the reporting capabilities. The CSC is always helpful, and I love the new option to enter cases online versus being on the phone!

Pros

Great reporting capabilities - I used to have to manually enter info on spreadsheets, but Athena has tons of great reports built and you can customize your own reports as well.
Easy to use!
The system is very robust and Athena does a good job of staying ahead of the game regarding new and future law/regulation/requirement changes.

Cons

The medication section of Intake is time consuming because we have to click on each medication to see if it's a current med or historical and we need to Hide it.
We would love to see more customization of the patient portal so we could build our own questions to match what we ask on our printed Health History forms and have the info populate the correct fields in Athena.

Advice to Others

Great EMR system!

 
 

Sheena from Litchfield Hills Family Medicine, LLC
Specialty: Family medicine
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2017

February 2017

5 Star Review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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Our office went live with Athena Communicator and Collector in September of 2013. We had previously used 2 other billers and schedulers/management systems at that point and I have to say we are all glad that we chose Athena. The customer service department and our implementation team were beyond helpful. We appreciate that Athena is ever changing, and always looking to improve the ease of business and quality of care. As we know, no product is ever perfect, but Athena comes pretty darn close. The team at Athena actively listens to concerns and suggestions from their customers. I have dealt with many companies who "understand your struggle" but can't do anything about it or "are very sorry, but that's just the way it is". Athena, is NOT that type of company. They have interactive message boards that you can talk to other practices having issues and also Athena team members, so together a plan can be created to alleviate the problems you are having. Not to say EVERYTHING can be as perfect as you want it, but there have been enough changes in Athena where the direct action was taken from a concern or complaint that makes us as a customer feels valued and understood. A real testament to Athena should be that we looked at their Clinicals product in 2013, but our provider didn't see enough of what he was looking for to change from our current EMR to Athena Clinicals at that time. However, at the end of 2016 we revisited the idea and did some more demos, the Clinical product has changed so much (in a good way) that we have chosen to switch and are looking at implementation in March of 2017. All of our office staff and our providers feel that Athena is a solid product that helps us streamline our workflows and provide better patient care. We are very excited to embark on our next Athena journey and couldn't be happier with the products and support.

Pros

Ease of Use, Rarely any system downtimes or system issues, Receptive customer service and account managers, Transparency you can see everything that has happened and who did it

Cons

This product is the most costly that we have used, however, we have definitely made more in revenue by using Athena than not.

 
 

Elene from B. Elene Brandt, MD
Specialty: Family medicine
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2017

February 2017

Amazing ease of use for providers.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
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Support

EMRs are dinosaurs and no other industry would accept the dysfunction that we do (because CMS forces us to). Athena updated in May 2016 and now it is even more functional. I have a solo practice. I have ADD and scanning up and down the page to add details was exhausting. Now the sections (Review/HPI/ROS/PE/A&P) are at the top and I can go back and forth easily. If the patient gives me more details during the A and P then I just click on HPI and add the details, then click on A and P again. No scanning. While I am working on the progress note, I can go to diagnosis list, med list, lab and x-ray results, previous visits without going out of the note. The day is much less painful. Unfortunately, I am paying way too much and they will not renegotiate so be aggressive before you sign up. Customer support is good. As the provider base has grown, the support gets less effective. I know more than many of the support staff. They tell me things cannot be done and I have to figure out, often by mistake, how to do what I want. The implementation coordinator did not understand much of what she was doing and after implementation, it is almost painful to fix basic things. Much of it has not been fixed. The first year I almost went under financially and I spent all my savings to survive. My revenues are still not what they were. It did not help that Athena lost $ worth of checks and did not help me get them re-issued.

Pros

Ease of completing progress notes. Really really easy referrals. Accessibility of lab and imaging results. Consult notes not lost. Nothing lost. Confirmations by the system. Eligibility checked repeatedly. They have an interface with all the labs already so you don't have to pay to reinvent the wheel.

Cons

I hate the letter format and cannot get it fixed. The financial piece promised much more than it actually does.

Advice to Others

Negotiate the price. What may sound reasonable probably is too much. Be sure your billers are well oriented to the process.

 
 

Emma from North Coast Cardiology
Specialty: Cardiology
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2017

February 2017

It's not a difficult program to use but it takes a lot of extra steps to get to where you need to be.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

It takes a lot of steps to get to the screen that you need. Sometimes when you call to get help, it takes 3 people and being on hold for about 15-30 minutes before you get your problem take care of.

Pros

it's user friendly. I've only been using it for 4 months and it didn't take me that long to learn it. There's still a lot that I need to learn but I have the basics down.

Cons

all the extra steps that you have to go through. I also don't like the fact that when a patient pays for their office visit copay they transfer it to other open invoices instead of keeping it for that DOS. It makes it very difficult to figure out where the payment was posted

Advice to Others

I've only used 1 other system besides this one. I'm sure that there's worse ones out there.

 
 

Nayyara from Nayyara Dawood MD Pediatrics Corp
Specialty: Pediatrics
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2017

February 2017

Athena :The Complete Set up

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

I have had ups and downs. But the Support is excellent so the Downs have not been as miserable as they could have been

Pros

A COMPLETE PRODUCT: registration to Billing and collecting payments

Cons

I would like to have all features through the same Provider instead of going through outside providers. Also needs to connect with Care EVERYWHERE so we could see information from all other EHRs especially EPIC users like the major Hospitals that see our patients in their Emergency Rooms

Advice to Others

Please make sure you get to speak from some Physician from your own speciality who is already using it so you know how best to use it from the start

 
 

Robert from Consultants in Epilepsy & Neurology, PLLC
Specialty: Neurology / neurosurgery
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2017

February 2017

Best so far

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

This is my second EHR for my practice and I also use Epic for inpatient work at hospital. I have looked at many EHRs and there is no such thing as the perfect one. However, Athena meets my needs most of the time and is by far the best of the bunch I have encountered to date.

Pros

Fairly easy to use and fairly Mac friendly. The billing side of the service is fantastic and best in class as far as I can tell. They could not do a better job of making sure I get all of my money - payments as well as incentives.

Cons

Template and Macro generation is a bit clunky. Really all the same stuff one can encounter with just about any EHR.

Advice to Others

Did you get your $40,000 of free money incentives from the government for jumping into EHR? Are you aware that MACRA and MIPS predict that if you are in private practice they are betting on you failing to meet bonus requirements? If you are independently wealthy and can afford to take a pay cut over the coming years, more power to you. If you run your practice as a business, wish to stay independent, and cash flow matters to you, then do yourself a favor and take a closer look at Athena.

 
 

Jennifer from Ramon A Gil MD PA
Specialty: Neurology / neurosurgery
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2017

February 2017

Excellent EMR/PM System

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

This system is a complete system. It includes all CCI edits and global periods. It is very user friendly. They are able to convert patient data with ease.

Advice to Others

Great complete system!

 
 

Steven from Steven L. Saunders, M.D., LLC
Specialty: Internal medicine
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2017

February 2017

I cannot imagine the practice of medicine without Athena EHR

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
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Support

It does everything from soup to nuts. Keeps up with all meaningful use and PQRS effortlessly. Handles billing, intuitive documentation, patient reminders and communication. Seamless handles incoming clinical information such as labs, x rays, scans, consults that would otherwise overflow the fax or mail are now seamlessly integrated with the patient chart.

Pros

Always connected with the details of my patient care. Handles everything everywhere including built in electronic prescribing. Handy app for smartphones.
Streamlined and intuitive use. Works great with Dragon medical voice recognition software.

Cons

Always connected!

Advice to Others

Get it now!

 
 

Jennifer from Rocky Hill Pediatrics
Specialty: Pediatrics
Number of employees: 11-50 employees Employees number: 11-50 employees

February 2017

February 2017

Great outpatient practice EHR

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

Athena is very user friendly and has the key elements for a successful transition to EHR. It is fairly pediatric friendly, though check in could be improved for kids. The portal is a nice feature for parents but we are still working on what gets "published" on it.

The support folks are hit or miss. You do have to wait and they can't always fix it in real time. However, they are constantly improving!

Pros

Quick easy documentation. Nice pediatric features.

Cons

Too many clicks for documenting vaccines. Tough to find old documents, you have to use a clumsy search tool.

Advice to Others

They help with billing, coding, and are constantly improving the product.

 
 

JENNIFER from OSNC
Specialty: Orthopedics / sports medicine
Number of employees: 51-200 employees Employees number: 51-200 employees

February 2017

February 2017

FEEDBACK

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
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Support

ATHENA IS A GOOD PROGRAM AND FAIRLY EASY TO FIND YOUR WAY AROUND IN IT.

Pros

IT CHECKS MOST INSURANCES FOR YOU, IT LETS YOU KNOW WHAT YOU MISSED IN A PATIENTS CHART, IT GIVES YOU MANY OPTIONS TO SEARCH A PATIENT

Cons

IT DOESN'T POST UNAPPLIED AMOUNT TO PATIENTS ACCOUNTS AND THEY GET BILLS GENERATED AND SENT OUT FOR BALANCES THEY PREVIOUSLY PAID. IT RUNS EXTREMELY SLOW AND DOESN'T WANT TO PICK UP THE CREDIT CARD MACHINE SO IT CAN BE USED ON EVERY TRANSACTION.

 
 

Yazmin from Desert Sun Pediatrics
Specialty: Pediatrics
Number of employees: 11-50 employees Employees number: 11-50 employees

February 2017

February 2017

Great EMR

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

Overall, Athena is really good at helping you do everything you need to do in order to take care of your patients. Their visit summaries and their order is great, claim billing is easy, and this EMR has a lot of great features.

Pros

Ease of claim billing, check-in process flows really well, and the in-take is also easy all you have to do is follow the steps. Like how the system does confirmation calls, and they provide patient portal access which a lot of our patients love.

Cons

The only con I have is sometimes if there is a claim with a specific error, you really have to spend time to push it through, and if there is an Athena rule in place, you have to get a few people involved.

Advice to Others

Honestly, great product. If there is something that isn't working or you don't understand, you have to ask the questions in order to resolve it. Their help line never has a long wait and they are really helpful with most questions.

 
 
 
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