athenahealth EHR Software


 

athenahealth is connecting care nationwide with cloud-based services for electronic health records (EHR), revenue cycle management & medical billing, patient engagement, care coordination, and population health management, as well as Epocrates and other point-of-care mobile apps.

athenahealth currently works with a network of more than 78,000 providers. The EHR offers a homepage that allows users to review the daily schedule and patient information, manage orders, and view incoming lab results. The billing module can be used in tandem with the EHR or on its own, and features a patented and continuously updated rules engine. Medical practice management tools include visibility into daily responsibilities, custom benchmarking, proactive trends analysis, and more.

Patients can utilize a patient portal to review history, pay bills, sign forms, and schedule appointments. Reminders can be delivered via phone, email, or text message; patients can even be alerted when test results are waiting in the patient portal.

 

Supported Operating System(s):
Windows 7, Windows Vista, Windows XP, Mac OS

260 Reviews of athenahealth EHR

Showing 1-20 of 260

 

from Orthopaedic Surgery and Sports Medicine of Dallas, PLLC
Specialty: Orthopedics / sports medicine
Number of employees: 11-50 employees Employees number: 11-50 employees

avoid it at all costs

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

When we 1st purchased/contracted with athenahealth, it was, like all EMR's, not optimal but at least reasonably functional. With each upgrade, the system has become more difficult to use, requires more bandwidth, more employees to manage and creates more problems to solve. Its primary function is obviously not to help physicians take care of patients or office staff to run an office. Can't quite figure out what the purpose is at this point. They charge an arm and a leg for billing which essentially translates to sending claims. They do no follow-up and it is much more difficult to send claims in the system than it was in our previous one. We are actively looking at new systems now.

Pros

Cannot come up with any now.

Cons

The lack of customer service, the number of clicks it takes to do even a basic function. The number of error pages received.

Advice to Others

Don't even think about it.

 
 

from Coastal Pediatric Group
Specialty: Pediatrics
Number of employees: 2-10 employees Employees number: 2-10 employees

Athena Health

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

Overall, I am very pleased with Athena's EMR. It does a lot more and is easier to use than my previous software which I used before.

Pros

Able to prescribe controlled prescriptions electronically. Bidirectional interface with state shot database. Barcode scanners for vaccine input work really well. The portal system is great but not always easy to sign up for a parent.

Cons

Once you finish a chart and sign off, it is not always easy to get back into the chart and add orders.

Advice to Others

It is good for a small practice. The billing side could be better, but I have never had to do billing before so it may be that it is similar to others.

 
 

from CARDIOLOGY
Specialty: Cardiology
Number of employees: 2-10 employees Employees number: 2-10 employees

MGR

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

Somewhat effective. USER-FRIENDLY CUSTOMER SUPPOR IS THERE WHEN NEEDED.

Pros

User friendly

Cons

Posting incorrectly to correct insurance

 
 

from Brandywine Family Medicine
Specialty: Family medicine
Number of employees: 2-10 employees Employees number: 2-10 employees

Athenahealth EMR and Practice management billing

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

We have been on Athena for four and a half years now and I like it overall I think the practice management side is better than the EMR function
It is an expensive system overall but I think they do a good job on billing and tech support is good. The quality management piece and some of the past medical history sections are really awkward to use. The management of paper in the office is good and we have been able to reduce a lot of the paper that floated around the office There is just a lot to learn with the system to do everything you want and it can be overwhelming when first starting with it The fact that it is a cloud-based system is great We have only gone down a few minutes a year because of an Athena issue The phone app works great and has made it not a big deal to cover call for myself all the time I truly can have a prescription sent in while talking on the phone to someone or document an ED recommendation

Advice to Others

Ask them about the closed loop orders they charge for every order you place in the system CBC BMP referral CXR etc. This can really add up for a diabetic visit of money off the top I was told a typical practice only had about 80 of these a month which I didn't really believe but on an average month I run about 800 of these a month which makes me cap out in fees of 9% a month to Athena Ouch!

 
 

from Baltimore Suburban Health
Specialty: Internal medicine
Number of employees: 11-50 employees Employees number: 11-50 employees

Too many flows

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
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Functionality
Product Quality
Quality
Support

The overall design is not bad but aspects of specific tasks requirements were not thought out. Requests for changes are felt to be a responsibility of users' consensus, rather than logical functionality.
Some tasks requirements are cumbersome requiring extra time.

Pros

Rapid save feature is good, which prevents loss of data.

Cons

The extensive learning curves with inadequate preparation and poor training. The system has requirements that loop, causing need to review the same information.

Advice to Others

Require Athena to provide a more intensive level of training to all levels.
Evaluate the system by testing and evaluating the system before contract negotiations, using real data and charts.
Evaluate data transfer and conversion, and obtain how data will be transferred in writing.

 
 

from NW Urology
Specialty: Urology
Number of employees: 51-200 employees Employees number: 51-200 employees

We rue the day we decided to go with Athena as our EMR/ Practice management system.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

We have been with Athena since June 2015. It was a huge learning curve and very little of their system is easy to self teach. They have not made this system intuitive. Their support during our conversion was very poor. We had several "superusers" for about 5 days. These folks were very nice but had no clue how to help beyond the very basics. They were constantly calling the help center themselves.

Now that I have been using this system for a year and a half, I find it workable, but not efficient. It takes far too many clicks to navigate the chart. I spend huge amounts of time on the chart to get to the sign off. There is no easy fast method to simply document a phone call in the chart....takes many clicks just to enter a quick note.

We had planned to cut our billing department staff significantly since Athena offers billing services. Not only did we not cut billing staff positions, we had to add more! One would thing they would have features like being able to easily track whether payors are paying the contracted rate when we get paid for a service. Not the case at all. To do this, apparently we would have to hand enter every code and $ for every payor. These rates change constantly, so this is not a easy task to accomplish.

Finally, getting help on their help line takes way too long. The SHORTEST time I have waited is 5 minutes, which is reasonable, but most of the time, I have waited much longer. About 30% of the time, the wait is so long, I just give up.....after sitting on hold for over 20 min.

We pay a significant % of our entire practice income for the privilege of this weak poorly designed, poorly run EMR/PM system.

If you're thinking about getting Athena, DON'T DO IT!

Pros

Web based, access from any computer that has internet access.

Cons

see above, expensive, poor support, clunky, not intuitive, no value added, not a good partner

Advice to Others

DON'T DO IT!! Look elsewhere for a better supported, better functioning system

 
 

from HCPP
Specialty: Billing services
Number of employees: 11-50 employees Employees number: 11-50 employees

Insurance

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

I like the section where you need to add insurance package for new claim patient.

 
 

from Seton
Specialty: Psychiatry
Number of employees: 10,000+ employees Employees number: 10,000+ employees

Athena

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
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Support

Very frustrating software. I'm using on a laptop so maybe a bigger screen would help but on a laptop there are lots of delays, scrolling and clicking. When you click it refreshes and moves what you were looking at off the page. I really dislike the software.

Pros

Reliable. Free text available.

Cons

Lots of scrolling and clicking. Can't start a note until the patient is checked in. Random refreshes. To make a note on a patients chart there are way too many steps. Prescription refills are redundant. There's just so much that's terrible.

Advice to Others

Don't get this software.

 
 

from Golden Triangle Family Care Center
Specialty: Family medicine
Number of employees: 11-50 employees Employees number: 11-50 employees

Review of Athenahealth EMR

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

Although my experience with this particular EMR was brief, I was training staff on it for another office. I was able to see it s limitations and determine it would be a problem for this practice. I have had 46 years of medical office management with several different practice management and EMR systems.

Pros

I appreciate some of the charting and reporting features. Since this software is typically used for multiple locations it is very helpful data can be combined for correct analysis. I also appreciate the ability to communicate across the other facilities.

Cons

I feel it is extremely necessary for the front office staff to have the upper hand when making appointments and not having the balance or even the billing situation available while scheduling an appointment is a significant draw back to me. I prefer to review data "Mrs. Jones there was a problem with your insurance claim 3 weeks ago, you will need to call your insurance and get that resolved or be prepared to pay $XX.Xx when you check in today".

Advice to Others

By properly knowing your office unique needs, including those of any multiple facilities involved you can best determine which system is the right one. Some EMR systems are not the best practice management systems. I don't feel its necessary to settle the correct EMR and / or if necessary separate practice management software is out there. Keep looking until it you find the right one. Always call the references and ask specific questions - will it do this ? How does it do this? If they have learned how to work around a known system problem that's a red flag. Tread carefully this marriage should last several years.

 
 

from Health Care Practice Partners
Specialty: Billing services
Number of employees: 11-50 employees Employees number: 11-50 employees

Athena just doesn't seem to flow well.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

For the user it is hard to maneuver though. Trying to generate reports for specifics is time consuming and hard to follow.

Pros

The purple is appealing! It can do what you need it to do.

Cons

Just not easy to spot where you want to go to enter data. Uploading payment information can be a joke at times. We recently switched to Athena, so some remits are still in the previous billing program. Some remits have both. We send the whole remit to them after working the ones from the old company. They send notice back to you to see if you need to post to the previously used program! Just repetitious work.

 
 

from allergy&asthma
Specialty: Allergy & immunology
Number of employees: 2-10 employees Employees number: 2-10 employees

athena EMR and Billing

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

trying to switch from free PF and Medisoft Billing to Athena which is included with my membership in a group. Found it to be very complex and difficult to navigate. Right from making appointments to patient encounter, billing and EOB.
ERX is another issue

Pros

detailed

Cons

not user friendly

Advice to Others

if you have a choice look for other softwares

 
 

from Integrative physical medicine
Specialty: Chiropractic
Number of employees: 51-200 employees Employees number: 51-200 employees

Meh

Ease-of-use

Functionality

Product Quality

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

N/A

Ease of access and functionality between practitioners is adequate

 
 

from Comprehensive Podiatry LLC
Specialty: Podiatry
Number of employees: 1 employee Employees number: 1 employee

Athena

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

Athena has helped make it a lot easier to run a small office. They keep me up to date on everything going on and update everything frequently as needed.

Pros

Easy to use and makes all parts of a medical office run in one product easily

Cons

Switching from the previous version to streamlined took about a week but now I find it is better than the previous version.

Advice to Others

Talk directly to an office that is currently using any EMR product and see it in action prior to making any decision

 
 

from Tygart Valley Orthopedics and Sports Medicine
Specialty: Orthopedics / sports medicine
Number of employees: 11-50 employees Employees number: 11-50 employees

Too many changes

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

Athena was alright, not the greatest until they switched to "Streamlined". After streamlined was implemented it has gotten worse, much worse. We seem to have nothing but problems now. From reception to clinicals to billing, we have all kinds of issues. The help desk can help with some aspects of these but most of the time they have to send for help with another department to try and figure anything out. Prior to streamlined our only issues were lack of training with the system and a few errors here and there.

 
 

from Ada Cardiovascular Clinic
Specialty: Cardiology
Number of employees: 2-10 employees Employees number: 2-10 employees

Athena

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

Athena is good all around tool for billing, collections, scheduling, and EMR. Athena is easy to use and putts all parts of the chart in a easy to use location for viewing. Athena faxing and scanning is easy to use and makes getting the paper into the electronic medical record simple. The billing and collection is easy to use. Scheduling fits all of our needs very well.

Pros

Ease of use is the main thing. If you have to spend your time looking around in the EMR it is frustrating.

Cons

It is more expensive than other choices on the market.

Advice to Others

It is a good all around EMR tool for our cardiology practice.

 
 

from NAFF
Specialty: Podiatry
Number of employees: 2-10 employees Employees number: 2-10 employees

Athenahealth

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

Customer service was very lacking. Also, the credentials get process was much too lengthy.

Pros

Employees were friendly--when you could contact them.

Cons

Wasn't user friendly and you had to build all templates from scratch.

Advice to Others

Shop around.

 
 

from Crook County Medical Services District
Specialty: Community health center / FQHC
Number of employees: 51-200 employees Employees number: 51-200 employees

Athena has great plans for improvement and being on the cutting edge in the future, but they are poor at repairing the here and now!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

Cloud based system functionality has become a barrier for our small organization. Several clicks, and several steps to get anywhere in the system. Feels like you work circles before getting any resolve. The team philosophy Athena brags of to repair issues and challenges takes far too long- it give the impression that your problem has to be transferred around the company to find someone to fix the issue. We are required to work through our account manager to speak to any technical staff, or experts which just add delays to an already slow response time. Generally 6 week resolve time on any issues sent to Customer Service. They just don't give the impression that we, the facility, are their customer.

Advice to Others

Talk to similar practices/facilities that are using they system first. Go see it in action!!! Have your front line staff review it, make sure it will meet your functionality needs and work for your facility? Ask the tough questions, and be prepared for a decrease in cash flow while you work through go live.

 
 

from Cornerstone Coding & Compliance Inc.
Specialty: Billing services
Number of employees: 2-10 employees Employees number: 2-10 employees

Best software we've ever used

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

We have used several medical billing software packages, including eCW, and as far as we're concerned, Athena is the best in the market. Athena is the benchmark for all other billing software packages.

Pros

Patient collections, ins eligibility checking, claims scrubbing, Hold buckets for claims needing correction

Cons

That they don't offer a "basic" client option any longer (can't post your own payments)

Advice to Others

Don't bother with "cheaper" products thinking you'll save money. Save yourself the time, money, and effort and just get a solid, dependable, powerful & user friendly product from the get go.

 
 

from North San Antonio Healthcare Associates
Specialty: Family medicine
Number of employees: 11-50 employees Employees number: 11-50 employees

Administrator / Office Manager

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

Athenahealth is the most user friendly EMR our practice has ever used. Physicians are no longer having to spend hours outside of the office just to keep up. Patients report the portal being easy to use and update.

Pros

The biggest pro in my opinion is that my providers are no longer complaining about the amount of time they have to spend outside of the office just to keep up. Happy physicians equal happy office staff.

Cons

The biggest con I can see is the cost. We have not been using Athenahealth for very long so I hope eventually we feel as though we made a good decision and get what we paid for.

Advice to Others

After spending time with 2 other EMR's over the past 10 years we are finally happy with our decision to change to Athenahealth.

 
 

from Hicks Family Healthcare
Specialty: Family medicine
Number of employees: 2-10 employees Employees number: 2-10 employees

User friendly and patient friendly software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
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Functionality
Product Quality
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Support

Athena software was easy to learn for both staff and the provider. The support has been great and overall I am happy I chose this software for my new clinic.

 
 
 
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