athenaClinicals EMR Software


 

Providing a cutting-edge cloud-based approach to electronic health records, athenaClinicals® offers medical practices enhanced clinical control and business visibility while increasing company efficiency and the potential for revenue.

athenaClinicals is a  flexible, cloud-based Stage 1 Meaningful Use-certified electronic health record (EHR) software that is known for supporting the constantly changing industry requirements and government mandates. Start-up costs are minimal, with no costly licensing or upgrades. There’s a low-risk adoption path that allows for a variety of charting styles, so physicians aren’t frustrated or slowed down. athenahealth also have a dedicated team that monitors changes to government mandates and industry requirements to optimize your earned reimbursement.

Users can take advantage of our back-office services to digitize faxes and electronically sort and post most clinical information – reducing stress, eliminating paper congestion, and improving process control. athenahealth even creates and supports connections for the practice to labs, pharmacies, hospitals and more.

athenahealth is an industry leader, offering cloud-based, user-friendly EHR, practice management and patient communication solutions. 

 

athenaClinicals - Accounts Receivable
 
  • athenaClinicals - Accounts Receivable
    Accounts Receivable
  • athenaClinicals - Dashboard with Physician Workflow
    Dashboard with Physician Workflow
  • athenaClinicals - Electronic Listing of Faxes
    Electronic Listing of Faxes
  • athenaClinicals - Billing Process Reports
    Billing Process Reports
  • athenaClinicals - Monthly Performance Trends
    Monthly Performance Trends
  • athenaClinicals - Patient Management Tools
    Patient Management Tools
Supported Operating System(s):
Windows XP, Windows Vista, Windows 7

21 Reviews of athenaClinicals

 

from Saul & Cutarelli, MDs, Inc.
Specialty: Internal medicine
Size of portfolio: 2 to 5 users Portfolio size: 2 to 5 users

Comprehensive with multiple clicks

Ease-of-use

In order to do certain tasks, it may take multiple mouse clicks. It also is not as intuitive to do certain tasks. However, for documenting office visits and refilling/e-prescribing meds, it is efficient and quick.

Functionality

It's a very complete product. It meets Meaningful Use seamlessly. We can follow MU progress with the dashboard. Back office functionality relieves staff of sorting faxes and correspondence because faxes are routed to AthenaHealth.

Product Quality

The product needs no add-ons. Everything is integrated, including billing, if one chooses to do billing in office. I have an employee with no previous billing experience doing the billing.

Customer Support

They are very responsive. You can make a request online, then call support, and they will usually take care of the issue in a couple of minutes.

Likes Best

This product is comprehensive. The vendor is very responsive to answering questions regarding configuration and use. Training was comprehensive (over about three months), and there is a video training library for reference. They also look at workflow practices in the office to achieve increased efficiency with the product. Upgrades are "behind the scenes" and result in no downtime.

Likes Least

It sometimes requires multiple clicks to achieve task. Because of the completeness of the package, it can take some time to modify the product to fit your practice style.

Recommendations

Make sure you are comfortable and allow time to customize the product.

 

from K Medical PC
Specialty: Podiatry
Size of portfolio: Single user Portfolio size: Single user

The right decision

Ease-of-use

Visually, it is not a complicated, tangled mess of data. The field is concise and clear. Since it is very customizable, it helps me document efficiently.

Functionality

As you can imagine, there is a significant initial learning curve. However, due to its superior functionality and because it is relatively uncomplicated visually, it easily meets my practice's needs. It aids in practice management (including statistics) and helps ensure that patient encounters are well-documented.

Product Quality

They have thought about nearly everything. Their goal is to accommodate the provider

Customer Support

Both my training rep and the customer service reps are very competent. If they don't know how to answer my question, they consult with other employees until they solve my issue.

Likes Best

The product is user-friendly in that it is rather intuitive. Navigation through athena is logical, which helps in finding data or achieving other tasks. I particularly like that, where necessary, I can click a button, and data from a previous patient visit will populate the current encounter. A big plus is that it is customizable - a feature I took advantage of. One thing that I really appreciate is the Meaningful Use prompt that appears when a pertinent data field has not been completed. If you need assistance, their customer service folks are very knowledgeable, and there also is a self-help function available. The representative who was assigned to train me was outstanding and went the extra mile for me. Lastly, if your financial resources are limited, athena offers their superior product in exchange for a reasonable billing rate. I've found that many of my colleagues, especially those fresh out of residency, cannot afford to pay a one-time cost of thousands of dollars or a monthly cost in the hundreds for their software. If you are willing to allow athena to do your billing, you receive the software at no charge, other than the usual billing fee.

Likes Least

Occasionally, when I verify a patient's Medicare eligibility, athena states that another insurance is primary. To double-check, I will go to the connex.ngsmedicare.com website, and I'll find that the patient's Medicare is fine.

Recommendations

Take the time to review any informational videos. Also, make sure your operating system is compatible with athena.

 

from AVC
Specialty: Vascular / phlebology
Size of portfolio: 21 to 50 users Portfolio size: 21 to 50 users

The product seems great; the professional services person we got was not.

Ease-of-use

It seems easy enough, depending on the practice type.

Functionality

It seems okay.

Product Quality

Their IT people are very good.

Customer Support

Their customer support is as good as any others.

Likes Best

I like the savings and digital insurance connections.

Likes Least

The person they had guide us through the process could have been better.

Recommendations

You need to meet whoever is going to be teaching staff face-to-face before you sign anything.

 

from Anchorage Foot & Ankle Clinic, LLC
Specialty: Podiatry
Size of portfolio: 2 to 5 users Portfolio size: 2 to 5 users

Ready to pull my hair out!

Ease-of-use

I do not even know where to start. Everything is difficult with it.

Functionality

It's not made for podiatry and is impossibly hard to customize. I could pay the company to turn my HTML templates into point-and-click templates, but I am sure it would cost me an arm and a leg, and I doubt they would be what I want them to look like.

Product Quality

It's absolutely not user-friendly. They seriously oversell what they can do for the physicians and their staff. They have made our lives harder, and I fear that our productivity and reimbursements are suffering greatly. This is definitely not a podiatry-friendly program.

Customer Support

This is the one thing they did get right. Their customer support is great.

Likes Best

Customer support is really responsive and easy to get ahold of. Unfortunately, the level of expertise of the customer support staff is variable, so often, they do not know the answers to the questions we have. Billing is a pretty common area of issue here.

Likes Least

I was assured that this program had a lot of podiatry based templates and that they were simple to modify. However, there are very few templates for my specialty, and trying to make or change a template is frustrating! It takes an hour at least to do one template. And, you cannot use the same template choice more than once in a template, so if you are trying to chart two feet, good luck!
The EMR takes forever to implement (11 weeks). I think that our implementation manager did not do a very good job of setting us up, so we have been having to try to learn everything on our own, which is frustrating and time-consuming when we are busy trying to see patients.
There is a lot of typing that has to be done during patient visits, which takes a lot of time and slows my pace and ability to see as many patients as I would like. Trying to just put in CPT codes takes forever. Also, save your work every minute because there is no auto-save on this program and I have lost so much information!
Do not believe it if you are told that Athena does your insurance credentialing for you. We have had to do it all ourselves. And you cannot pick and choose what claims are dropped for payment; it is all or nothing, so have a lot of working capital available while you credential.
EFT (electronic funds transfers) have to be done through US Bank. We use Wells Fargo, so I have to do money transfers, which take a couple business days to process, and that is a real pain. We have also found out the hard way that unless we track each individual claim ourselves, secondary insurances may fall through the cracks, leaving money on the table that we have to find and process ourselves. I fear that our income is not going to improve (contrary to their claim that they improve collections by 8%) and, in fact, that we will potentially lose money.
Our paper usage has increased substantially. You cannot just scan documents into the program. You have to fax them to Athena, and they sort them and place them into the patient's chart. However, you have to have a front cover and back cover bar code for each fax you send them so that a one-page fax becomes three pages.
E-prescribing is hit or miss, so I have to double check that all e-scripts actually have gone through. Also, we get numerous complaints about how complicated the patient portal is.

Recommendations

Save yourself the headache and look at other programs. I realize that no EMR is perfect, but this one is really difficult.

 

from ESD Pediatric Group
Specialty: Pediatrics
Size of portfolio: 21 to 50 users Portfolio size: 21 to 50 users

It has been an easy transition from paper to EMR

Ease-of-use

It is very easy to use and does not require a lot typing due to templates.

Functionality

It meets all our needs from billing, communication, and patient care.

Product Quality

It has been such a benefit to our office. Bills are reimbursed more quickly, and patient flow is smoother.

Customer Support

The few times I have had to use it, they have been helpful and curteous

Likes Best

It is very user-friendly.

Likes Least

Sometimes, it goes offline frequently, since it runs through the internet.

Recommendations

Make sure to have a secured and strong internet service.

 

from ESD pediatric group
Specialty: Pediatrics
Size of portfolio: 21 to 50 users Portfolio size: 21 to 50 users

User-friendly

Ease-of-use

Going from Epic to Athena was a big change, but surprisingly very easy. Athena is very user-friendly.

Functionality

We are constantly evolving as medical providers, so our documentation should do the same. With internet-based Athena, updates are frequent and smooth.

Product Quality

It's well-designed and very intuitive. Quality is above average.

Customer Support

Athena's customer service personnel are very friendly and help walk you through your issues should you need assistance; luckily, this has only happened once for me personally!

Likes Best

athenaClinicals is very intuitive. As a previous trainer of another EMR and provider, Athena makes documentation fast and easy.

Likes Least

We have had a few downtimes, which can put anyone in a frenzy, but it has always been short-lived.

Recommendations

Do your research. Weigh cost versus benefit and long term versus short term. Try Athena!

 

from Private Practice
Specialty: Family medicine
Size of portfolio: Single user Portfolio size: Single user

For larger practices

Ease-of-use

Using the touch screen on MS Surface, it often does not sense touch. I do not know if this is Athena, the Surface, or Explorer, but it is frustrating and no one has an answer.

Functionality

Once set up, it is easy to use, and I am able to take it to all the sites I visit.

Product Quality

There are things that can not be bypassed; some defaults can not be changed to my most common.

Customer Support

They are available, but different people have different answers. Not as bad as the IRS, but there's room to improve.

Likes Best

Very detailed. It can be customized to each person. It sends a bill at the end of a visit; once billing is set up, this is the quickest part.

Likes Least

It's best for a multi-person practice with good support staff. The initial setup information and assistance left much to be desired. There are four or five things that were set up incorrectly for my practice, and as always, changing something set up wrong at the start is much harder than doing it right the first time.

Recommendations

See how easy it will be to convert your information into the system. Also, be sure your hardware will be supported.

 

from Fox Valley
Specialty: Family medicine
Size of portfolio: 6 to 10 users Portfolio size: 6 to 10 users

Athena is a solid product

Ease-of-use

Overall, it's easy to use; even the updates are pretty straightforward.

Functionality

The only need not met is the PCMH certification process that they had. Unfortunately, when we started our PCMH certification process we used the Athena manual for PCMH, which did not help getting us certified. I believe that Athena is working on this.

Product Quality

I love the fact I can access Athena from the hospital when doing rounds. I had the ability to electronically prescribe discharge meds for patients even before the hospitals were doing that. I can use it on my iPad when I am on call from anywhere, which makes patient care easier. The patient portal is a great feature that Athena had integrated into their system long before it was a requirement.

Customer Support

Overall, I have had no problems from support. The online classes and learning portal are great.

Likes Best

I love the fact that there are no updates that our office has to do ourselves. All updates are done by Athena. It is great that Athena seems to be on the forefront when it comes to Meaningful Use and the other tedious reporting that physicians are now being expected to make. The newest update even allows the ability to save P4P reports so that we can have it on hand when trying to do quality improvement projects.

Likes Least

Some things are a little repetitive, like having to manually enter things into the quality management tab. If I could enter ii from the office visit note without having to switch screens, it would be better.

Recommendations

Interestingly, I read the dissatisfaction from some providers regarding this product. Unfortunately, some of the gripes they have do not have to do with Athena, but overall with what is now being expected of physicians. Honestly, Athena has been on top of all that is now being expected of physicians. I can really focus on patient care instead of scrambling to do things like PQRS and Meaningful Use reporting, which are now mandated for reimbursement.

 

from Head and Heart
Specialty: Mental & behavioral health
Size of portfolio: Single user Portfolio size: Single user

The end of my private practice!

Ease-of-use

We had months and months of training sessions. I have better things to do.

Functionality

If making a living is important, then no, it doesn't meet my needs

Product Quality

Who knows? It hasn't worked for me.

Customer Support

We were assigned an Athenahealth support representative. Ours was polite and friendly, but we didn't get a fraction of the income we should have received.

Likes Best

I'm having a hard time thinking of something. I like that I did not have to make a large payment upfront for software.

Likes Least

There are an endless amount of tasks. We had months of training without payments coming through. It tripled the physicians workload, despite advertising to the contrary. It totally changed my interactions with patients as I had to type on a computer during appointments. There's a huge amount of extra work for the doctor (I can't stress this enough). This may be good for other parties, but it is terrible for the doctor. Our income has dropped way down. I also had to hire extra staff to deal with Athena tasks.

Recommendations

Avoid this as long as you can, and don't try to do this on your own. I am giving up my private practice after trying to transition to 3 different electronic systems. If you buy into this system, don't expect to have any free time, and expect your income to drop way down.

 

from South West Florida Family Medicine group
Specialty: Family medicine
Size of portfolio: 6 to 10 users Portfolio size: 6 to 10 users

Great Big Headache

Ease-of-use

Clicking is easy, and order sets are easy. But it's a lot easier to dictate a note than click all over the place, searching all the time for the right box to click in while the patient is trying to get you to focus on their complaint.

Functionality

My corporation will not hire scribes and thinks the doctor, PA or NP can do it all. With Athena, we have now become the listener, translator, assessed, planner, transcriptionist, referral person, planner, etc. It's impossible to keep productivity up doing all this. Even with Saved Findings, Saved HPIs, and Saved PEs, encounter plans are not easy.

Product Quality

It's made for Meaningful Use. It has all the measures that we need to do, but it has made the medical doctor, NP, or PA suffer - and ultimately the patient.

Customer Support

They would get a 10 if they sent me a scribe. I like very much that I can easily understand the person to whom I speak on the phone.

Likes Best

Support by phone is very good. Unfortunately, I have to use the service after hours, as I am too busy to call during the day.

Likes Least

The most scrolling, clicking, and searching during a common encounter that I have ever seen before.

Recommendations

If you hire a Scribe, train them well and let the scribe focus on the software, you can do very well on Athena. If you (the doctor, PA, or NP) have to do all the charting, you're in for a nightmare.

 

from Valley Practice
Specialty: Surgery
Size of portfolio: 6 to 10 users Portfolio size: 6 to 10 users

Athena Review

Ease-of-use

There are too many clicks and too much redundancy.

Functionality

Our productivity has decreased and never returned to what it was prior to Athena.

Product Quality

Awful is an understatement. This is my first review I have written for anything.

Customer Support

We have suggested changes to make this a better product, but none have been done.

Likes Best

There's nothing I like about this product.

Likes Least

It's difficult to use and not user-friendly. The vendor has not been supportive.

Recommendations

Look at other products before committing and buying.

 

from Arthritis Specialists, PA
Specialty: Rheumatology
Size of portfolio: 2 to 5 users Portfolio size: 2 to 5 users

Would not recommend AthenaClinicals

Ease-of-use

It's easy to use for the staff, but it's terrible for the doctor, as it has no analytics.

Functionality

It doesn't make managing patients more automated or efficient.

Product Quality

The programming is good. It's not buggy. But the functionality is dismal. It's very cumbersome for physicians to see a lot of patients.

Customer Support

It need to focus on patient care. Athena is all about meaningful use, not what really matters.

Likes Best

It integrates with our billing service. It's very easy to attain meaningful use. Athena sorts incoming faxes, though often incorrectly or mislabeled. They have a helpful patient portal. It's easy for staff to learn.

Likes Least

The EHR is terrible. There's no flexibility. There aren't any specialty-specific features/functions or clinical analytics. Lab and test ordering are slow and cumbersome, as there is no name mapping to lab-specific code numbers (a physician must select different tests depending on which lab a patient goes to). Athena generates multiple duplicate copies of results in order to match results to orders; this results in an intolerable waste of a physician's time. It's very hard to review prior lab results. Tech support is arrogant; their answer has often been, "Well, that's how we decided to make it." Training is poor; once the product is implemented, the training ends.

Recommendations

Spend time with daily tasks like ordering medications and tests, reviewing labs and X-rays, and trying to review prior notes.

 

from Woman's Healthcare Partners

Ease-of-use

Ease-of-use

 
Functionality

Functionality

 
Product Quality

Product Quality

 
Customer Support

Customer Support

 

I have been hoping for a better user interface on the clinical side and a fully functional mobile app for iPad and Android. They have promised several release dates but so far, a truly usable mobile app has yet to be released, which is pretty disappointing.

The billing software has great power, reports, and algorithms. Like anything else, though, the software is only as good as the people managing your data entry.

 

from ESD Pediatric Group

Ease-of-use

Ease-of-use

 
Functionality

Functionality

 
Product Quality

Product Quality

 
Customer Support

Customer Support

 

Absolutely love athenaClinicals. We have been with Athenahealth since 2007 and their PM system (Collector) is unparalelled in the industry. We went to Clinicals in 2009 and it was an easy transition from paper. Love all of the tech options including iPhone and iPad support. Our office made a huge leap and we couldn't be happier!

 

from Atlanta West Women's Center

Ease-of-use

Ease-of-use

 
Functionality

Functionality

 
Product Quality

Product Quality

 
Customer Support

Customer Support

 

Athena EMR is one of the best out there for Physicians to consider as a choice for their EMR needs. It is Physician friendly, easy to navigate and, most of all, has the best consumer service that answers all questions in timely manner. Before I was in Athena, I had paper charts and I'm definitely not go back to paper charts. I never been happier in my medical life, and personal as well, since I have now 80% more time available thanks to Athena.

 

from Pioneer Valley Pediatrics

Ease-of-use

Ease-of-use

 
Functionality

Functionality

 
Product Quality

Product Quality

 
Customer Support

Customer Support

 

I work at a 7 MD and 1 NP pediatric practice in Massachusetts and Connecticut.

We were on paper (looseleaf and staples and rubber stamps) until late 2009 when we were rescued by athenaHealth. The beauty of athenaClinicals is that there is only one version of athenaClinicals, and that is the updated version. They update for us and it is constantly being updated. The great thing about athena is that you don't "buy" it, you are basically a subscriber and they do all the updates, all the back office work for you.

The implementation process went beautifully, we worked really hard to get it right at the start so we (purposefully) overtrained ourselves. We knew the ins and out of the system and we prepared all the charts as well. The training and preparation for implementation was 12 weeks. We decreased our schedule for 4 weeks BUT by 2 weeks we were back to our pre-implementation speed. We have never looked back.

athenaClinicals is easy to use, quite intuitive and very flexible. Many different physicians can use the system in their own way.

The customer support is wonderful - the people who answer our calls are knowledgeable and follow up. We work with Athena as as partners. We are doing very well financially and have enhanced our bottom line through efficiencies and through charge capture. We are not coding higher. We know that because athena has amazing report writing and data mining capabilities.

All that said, none of us, even the skeptics within our practice, would ever go back to paper, nor would we even entertain the possibility of changing EHRs. Unlike many of our colleagues in other practices, we are exceptionally happy with our selection of athenaHealth for our EHR!

 

from All About Kids Pediatrics

Ease-of-use

Ease-of-use

 
Functionality

Functionality

 
Product Quality

Product Quality

 
Customer Support

Customer Support

 

I am a pediatrician at a two physician practice. We have been with Athena since 2010. I spent 3 years reviewing EHR software to make sure that my investment would not only be a good ROI, but would help me to deliver better medical care. I chose Athena for: its low upfront costs, its customer service, its ease of making the system fit your practice's needs, its forward thinking and its partnership with the physician to deliver more efficient and improved medical care.

We started initially with just the billing system, collections, and then implemented the EMR portion - Clinicals. Five months ago we added the portal and patient correspondance portion - Communicator. Although there is always a learning curve with anything new, Athena has made the transitions as easy and smooth as possible. They presently have a Learning Portal that allows the medical provider and all the staff to learn about the system without disrupting the flow of the office. This has been quite helpful with new employees.

The customer service is outstanding, with the ability to talk with someone live during the business hours as well as having an assigned Athena representative to help your practice with more complex needs and "practice management."

I am extremely happy with Athena and would highly recommend it for any type of medical provider or practice.

 

from Primecare Physicians

Ease-of-use

Ease-of-use

 
Functionality

Functionality

 
Product Quality

Product Quality

 
Customer Support

Customer Support

 

Our small family practice with two doctors and 1 physician's assistant has been using athenaCollector since 2001, making it much easier for my front office staff to concentrate on what is really important--our patients! They do not have to waste time with billing problems, posting checks, chasing insurance denials-athena does it all for us.

In 2008 we started athenaClinicals with athenaCommunicator, and the same can be said for our clinical staff. We can concentrate on giving the best care possible to our patients. AthenaClinicals makes it easy to do this, and with their guidance we were able to receive meaningful use money in 2012, and we have already attested for 2013 meaningful use, so we expect to recieve our 2nd installment from Medicare very soon.

Implementation was relatively painless, and we were able to ramp up to full speed much faster than expected, within several weeks, when we thought it might be several months. In our case, the day we went live we "saved" $25-30,000 immediately as we no longer needed our transcriptionist.

Then within six months, after all charts were abstracted, we no longer needed 2 file clerks, as the system is truly paperless, so there is nothing to file. Because Athena does much of the work for us, we run a "lean, mean" operation, and I like to say we can "do more with less", making our small practice very profitable. Athena is a forward thinking company, always striving to improve their product. Problems, as few as they are, are handled quickly and efficiently. Our 5th year anniversary is coming up april 30th, and I feel this was one of the best decisions I made in my 25 years of practice.

 

from Avita Health System

Ease-of-use

Ease-of-use

 
Functionality

Functionality

 
Product Quality

Product Quality

 
Customer Support

Customer Support

 

Choosing an EMR platform that allowed for a surgical specialty practice was a must. I have found that athenaClinicals is extremely adaptable in creating both visit notes as well as documentation for surgical procedures, which flows seamlessly to billing. The user can easily make changes to the system with immediate availability, but support services are also excellent. The company is very open to input and system improvements and is updated continuously - no need for costly software upgrades. Start-up costs are minimal; a computer with Internet access is all that is needed.

I was able to recreate the look and flow of my paper charting system almost exactly, eliminating the learning curve for a new format. The support with updates to meet government requirements and meaningful use is excellent, and I am one of the few physicians in the area to receive payments for successful implementation. The data mining ability is excellent, and as a specialist, I am easily able to monitor trends right down to who is referring patients and for which conditions. As well as track my own productivity and trend payment amount by insurer, which is very important in negotiating insurance contracts as payment while planning future service lines. Overall, I am extremely happy with athenaClinicals.

 

from West Suburban Family Practice

Ease-of-use

Ease-of-use

 
Functionality

Functionality

 
Product Quality

Product Quality

 
Customer Support

Customer Support

 

I am just learning to navigate this system, as a registered nurse, in a very busy family practice office. I feel there are amazing things athenaClinicals can offer because of the easy accessibility to find test results, medications, and communication from and about the patient. The biggest problem so far is trying to perform a simple office visit. There are in office procedures that are performed such as a blood pressure check, accuchek, and an insulin injection all for the same patient. It is incredibly complicated and time consuming to enter it into the system. For instance, tying the diagnosis codes for billing takes too much time out of our day.

 
 
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