athenahealth EMR Software


 

athenahealth is connecting care nationwide with cloud-based services for electronic health records (EHR), revenue cycle management & medical billing, patient engagement, care coordination, and population health management, as well as Epocrates and other point-of-care mobile apps.

athenahealth currently works with a network of more than 78,000 providers. The EHR offers a homepage that allows users to review the daily schedule and patient information, manage orders, and view incoming lab results. The billing module can be used in tandem with the EHR or on its own, and features a patented and continuously updated rules engine. Medical practice management tools include visibility into daily responsibilities, custom benchmarking, proactive trends analysis, and more.

Patients can utilize a patient portal to review history, pay bills, sign forms, and schedule appointments. Reminders can be delivered via phone, email, or text message; patients can even be alerted when test results are waiting in the patient portal.

 

Supported Operating System(s):
Windows 7, Windows Vista, Windows XP, Mac OS

209 Reviews of athenahealth EMR

Showing 1-20 of 209

 

from Esperanza Health Centers
Specialty: Pediatrics
Number of employees: 101 to 500 employees Employees number: 101 to 500 employees

Athena was the best choice we made

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Likes Best

Easy to use, very intuitive and uptodate. We have younger Drs and Older Drs and as you may know you can always find some are more reluctant to change than others, well, it made me super happy to hear from directly from the most reluctant Drs that they are so happy with this EMR.

Likes Least

One of the few flaws I did notice is that if a mistake was made in one of the vitals in the past, it cannot be later edited and that may totally disrupt the growth charts (like in my case that I'm a pediatrician). We have not had any problems with the vendor luckily.

Recommendations

Give it a chance. Change is always scary but it's so easy to use it that you'll be shocked. It definitely improved our practice. You are going to love the Quality tab!

 

from Robert B Gore MD PC OB GYN affiliates
Specialty: Ob Gyn / women's health
Number of employees: 2 to 5 employees Employees number: 2 to 5 employees

We have been on Athena for 2 years

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Likes Best

Ease of use good customer support good start up education

Likes Least

the cactus could be more educated on the structure of our orginizatio

Recommendations

Do head to head comparisons with other like products

 

from The Medical Synchrony Center
Specialty: Other specialty
Number of employees: 6 to 10 employees Employees number: 6 to 10 employees

Very difficult to get started and not very user friendly

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Likes Best

The representative that worked with us was very nice.

Likes Least

Same as my review. Not user friendly, very difficult to get started and customer service not conveniently available.

Recommendations

If you do not understand it from the beginning, and it takes days to get customer service to help, then the product is not worth the money or time.

 

from Family First Health
Specialty: Family medicine
Number of employees: 101 to 500 employees Employees number: 101 to 500 employees

Great product, am very happy

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Likes Best

Innovative, cutting edge, great customer service, easy to use

Likes Least

Updates sometimes create more issues/problems that then take time to resolve

Recommendations

This product does a lot of things for you on the collections side and the quality side that many other products do not

 

from Wareham Cardiology PLLC
Specialty: Cardiology
Number of employees: 2 to 5 employees Employees number: 2 to 5 employees

Cardiology and Electrophysiology user for 5 years.

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Likes Best

The frequent reminders and step by step nature of the meaningful use dashboard assures that I capture all the meaningful use dollars available.

Likes Least

1) Unable to upload jpg's, for example of infections or surgical wounds into record
2) the number of small windows and mouse clicks per encounter is excessive

Recommendations

Be sure to utilize your initial training person to the max! After your initial training period you will not have the time to retrain.

 

from Fisher Cardiology
Specialty: Cardiology
Number of employees: 11 to 20 employees Employees number: 11 to 20 employees

Fisher Cardiology Review

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Likes Best

Scheduling is a plus also I like the reports area.

Likes Least

Billing Athena does not clearly state why claims are going to Hold

Recommendations

Athena is friendly usable and that this EMR would be a 10+ if they would fix some glitches

 

from Med First Immediate Care and Family Practice
Specialty: Family medicine
Number of employees: 51 to 100 employees Employees number: 51 to 100 employees

Not Good at all

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Customer care is always pleasant, but not helpful. Do not feel it is their fault. I think it is a company miscommunication.

Likes Least

The TOS reporting is horrible. It literally DOES NOT add up! It makes it so difficult to re drop a claim and should a company call and say they didn't recieve a claim, you can not print the CMS 1500 to fax it. They are switching up the product so often that when you call the call center the person who answers it can not help and they transfer to someone who DOES NOT about the change.

Recommendations

Way too many CAN NOTS, WILL NOT and DO NOTs. I especially dislike the fact that if you want to change something it has to be an overall change and Athena WILL NOT (there goes that NOT again) customize to fit your practice or practice needs.

 

from Texas Breast Specialists
Specialty: Surgery
Number of employees: 11 to 20 employees Employees number: 11 to 20 employees

EMR in outpatient surgery clinic

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Likes Best

Athenahealth is easy to learn and train other personnel for use. It is also easily adaptable to physician's preferences. Athena service has also updated features based on feedback from physicians which is great.

Likes Least

I wish the training video was geared towards clinic use. The training sessions showed me how to use different billing features but was missing information on how to use the chart and schedule. This was quite a few years ago when we first started with Athena so this may have changed already, but I'm not aware. I also would like training videos for new personnel to watch. Right now, office personnel are training new employees. I know other EMRs have training videos which one can watch which would be helpful and more efficient use of time. The mobile app isn't very good so I can't do much on my phone. That really needs to be fixed.

Recommendations

When looking for EMR, my concerns are always how easy is it to get help (Athena has helpline and online search) and is the software able to be adapted (i.e., features can be added to help with everyday workflow). This software is helpful for surgeons because the surgery orders allow for instructions to be passed on to the surgery centers. The clinic encounter can generate a letter to referring physicians (important for specialists). I just wish I could generate a referral letter independent of the encounter.

 

from Women's Health Specialists of St. Louis
Specialty: Ob Gyn / women's health
Number of employees: 11 to 20 employees Employees number: 11 to 20 employees

Exciting Company with passionate employees

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Likes Best

Everyone is passionate about their work and they solve your problems, with a smile, I never feel guilty for asking.

Likes Least

This is hard, ok I will nitpick, I wish there were more informational articles about how to use computers to their fullest, stratagies for doctors computer platforms, like using a tablet, or a surface pro, things to make them more efficient so they can spend less time on the Athena Interface.

Recommendations

Being the IT guy, I only have to deal with the software when there is problem and I always find the answers. I don't know how the health care provider's experience is.

 

from Jeffrey E Atkinson MD
Specialty: Internal medicine
Number of employees: 6 to 10 employees Employees number: 6 to 10 employees

Best cloud based emr! customer service is ALLWAYS very helpful

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Likes Best

Cloud based! Easily access anywhere internet is available.

Likes Least

Good software , having a slight setback with the prescription program keeping a HANDY list of dates prescribed :(

Recommendations

Give Athena Net a good look . Love the assistance they provide with managing claims, billing, and and overall GREAT cloud EMR

 

from Ortho
Specialty: Orthopedics / sports medicine
Number of employees: 101 to 500 employees Employees number: 101 to 500 employees

Streamline is bad for Athena

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Likes Best

Billing aspect, I love the previous product. If streamline would disappear it'd be great

Likes Least

Does not allow individualized settings. They have recently changed to streamline likely for hospital use and not for individual clinics

Recommendations

Ease of use, allowing individual settings, less number of clicks to finish note

 

from Pain Management
Specialty: Pain management
Number of employees: 6 to 10 employees Employees number: 6 to 10 employees

Great EMR for our Practice

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Likes Best

Software fits our small practice. We do like the patient case option so that patient care is related to the provider after the visit.

Likes Least

Help option requires you to narrow down using scrollbar. Not convenient if you want just search for a topic quickly.

Recommendations

Figure out what is important for your practice and see if this will fit your small/big practice.

 

from Memorial Podiatry
Specialty: Podiatry
Number of employees: 2 to 5 employees Employees number: 2 to 5 employees

Great system.

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Likes Best

We like the way the software is organized and how every aspect of the patient chart is included. The ATHENA staff is always ready to help answer your questions.

Likes Least

Sometimes it may not be convenient to get questions answered right when you need them answered, but you eventually get used to it.

Recommendations

ATHENA is a great choice for your practice and will really improve your life. But, do understand that the transition period is real and that you will need to devote several months to the implementation period and then several months to truly understand how ATHENA will work in the day to day routine of your practice.

 

from agility foot and ankle specialty center,LLC
Specialty: Podiatry
Number of employees: 2 to 5 employees Employees number: 2 to 5 employees

intuitive, and friendly collaboration

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Likes Best

I can call anytime I need help and get a real person one on one.

Likes Least

The cost of Athena. Smaller companies harder to cover the cost.

Recommendations

weigh out all the pros and cons, they provide help on demand. Help to keep pay for performance on task.

 

from Gulfcoast Medical Housecalls
Specialty: General practitioner
Number of employees: 2 to 5 employees Employees number: 2 to 5 employees

Excellent product!

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Likes Best

The EMR and its accompanying staff are very organized and efficient. This product makes patient chart organization very easy and accurate.

Likes Least

There's a lot to learn at first, but it's still easy to understand.

Recommendations

Definitely call customer service if you don't understand something because they're very knowledgeable and are able to help quickly.

 

from DOC/Access MD Urgentcare
Specialty: Billing services
Number of employees: 101 to 500 employees Employees number: 101 to 500 employees

Athena Review

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Likes Best

That they can usually talk me step by step through something... and they are VERY friendly.

Likes Least

It would either be the wait time or how I get an answer to a question one day then have to call back the next and get a different answer.

Recommendations

One thing I can think of...The workers comp side of Athena could use a little work. When the claims are denied, they are not flagged. this really could be helpful.

 

from Dr. Steven Kushner DO PC
Specialty: Orthopedics / sports medicine
Number of employees: 2 to 5 employees Employees number: 2 to 5 employees

Too big to care about small practices

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Likes Best

It's a very robust EHR and practice management tool with every feature under the sun that you could want.

Likes Least

Over the past 5 years we have been a client, our practice has had numerous account managers and every time they re-assign us to a new one, they get worse and worse. Less knowledgeable about the product, less responsive to our emails and calls etc. They've stopped doing regular check-ins every quarter or even year like the used to. They don't help us implement new features like credit card processing, the patient portal, etc. Customer care call center is okay to answer some specific how to questions but they're not going to hold your hand through a long process like setting up the very un-friendly patient portal. The system as a whole has a very steep learning curve with tons of menus and buried settings. And there's no "HELP!" button on any screen, just have to go into their humongous help site with a million questions posted, just to find out what one field on screen means.

Recommendations

Don't switch over to them until you try the system in a demo mode for at least a month. Also don't expect iPad EHR or PM access, or any meaningful mobile access, because athena has nothing of any value. Keep that in mind before you decide you want to be chained to a computer on a desk somewhere...

 

from n1 Health
Specialty: Family medicine
Number of employees: 2 to 5 employees Employees number: 2 to 5 employees

Great experience

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Likes Best

The customer support is amazing. They are easy to reach and always extremely helpful.

Likes Least

That if you don't press save and it crashes you lose everything.

Recommendations

Make sure it makes sense for you. It may not if you are a solo practitioner. It works great with our practice with 4 employees.

 

from CTVS
Specialty: Surgery
Number of employees: 51 to 100 employees Employees number: 51 to 100 employees

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Likes Best

User Friendly, Training that we got was very useful and we got al questions answered

Likes Least

its very self-explanatory and love the video reviews

Recommendations

Once this is used on a daily basis and the videos are watched I think it gets easier

 

from Orthopedic Surgery
Specialty: Orthopedics / sports medicine
Number of employees: 6 to 10 employees Employees number: 6 to 10 employees

First time using EMR system...

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Likes Best

Patient info just a click away! Color coded for arrived, ready for provider and checked out.

Likes Least

I'd like to be able to fax documents to Athena without printing 2 extra pages. (For a electronic, paperless system, we sure do go through a lot of paper!) I'd like to be able to fax from within Athena instead of printing and faxing. Have to double check faxes to make sure they are where they need to go even after confirmation.

Recommendations

Make sure the people who are using the software on a daily basis get to play with it first. This was chosen for our office by someone who doesn't have to use it everyday.

 
 
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