athenahealth EHR Software


 

athenahealth is connecting care nationwide with cloud-based services for electronic health records (EHR), revenue cycle management & medical billing, patient engagement, care coordination, and population health management, as well as Epocrates and other point-of-care mobile apps.

athenahealth currently works with a network of more than 78,000 providers. The EHR offers a homepage that allows users to review the daily schedule and patient information, manage orders, and view incoming lab results. The billing module can be used in tandem with the EHR or on its own, and features a patented and continuously updated rules engine. Medical practice management tools include visibility into daily responsibilities, custom benchmarking, proactive trends analysis, and more.

Patients can utilize a patient portal to review history, pay bills, sign forms, and schedule appointments. Reminders can be delivered via phone, email, or text message; patients can even be alerted when test results are waiting in the patient portal.

 

Supported Operating System(s):
Windows 7, Windows Vista, Windows XP, Mac OS

229 Reviews of athenahealth EHR

Showing 1-20 of 229

 

from Castle Hills Eye SPecialists
Specialty: Ophthalmology
Number of employees: 2 to 5 employees Employees number: 2 to 5 employees

Athena Health EHR

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Functionality

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Value for Money

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N/A

Likes Best

User friendly and no unnecessary screen changing. It is visually easy to understand. Not confusing.

Likes Least

Nothing at the moment. The support for the product is very good and easy to obtain.

Recommendations

Look at the costs upfront and the long term costs of the software.

 
 

from DLP TCRH
Specialty: Pediatrics
Number of employees: 11 to 20 employees Employees number: 11 to 20 employees

Loosing data, frequent glitches. I have to redo charts .

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Likes Best

I can see what happened to patients.
I can see labs.

Likes Least

System has glitches. It does not save information even when I press "save" multiple times.
It is a very frustrating experience when I have to redo charts over and over.
It is a very time consuming system.
It is difficult to find diagnosis,tests.

Recommendations

If you must have EMR, do your homework.
If you can stay with paper charts.It will save you a lot of time.

 
 

from San Diego Sports Medicine and Orthopedic Center
Specialty: Orthopedics / sports medicine
Number of employees: 11 to 20 employees Employees number: 11 to 20 employees

Athena is mostly a good system

Ease-of-use

Functionality

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Value for Money

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N/A

Likes Best

I appreciate that it is cloud based. I like that we can customize much of the product to our uses. The reminders for certain things can be helpful. The patient portal does seem to please many of our patients

Likes Least

The phone support is awful. I never resolve an issue in less than 60 minutes. Most of the customer service staff don't seem to know how to use the product.

Recommendations

I would say that it is important to consider function as well as ease of use. We tend to like much of the athena function but sometimes with it was more customizable.

 
 

from OhioHealth Sleep Services
Specialty: Sleep medicine / center
Number of employees: 51 to 100 employees Employees number: 51 to 100 employees

EMR Athena

Ease-of-use

Functionality

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Likes Best

Very good product. We have experience with it from another facility that we work with on a limited basis but our operations is different.

Likes Least

Not sure we could interface with our data acquisition system and eliminate our document holder

Recommendations

Check current software usage for interfacing as we wanted to eliminated the document holder and our proprietary software will not allow this

 
 

from Onsite Healthcare Inc. SC
Specialty: Multi-specialty
Number of employees: 11 to 20 employees Employees number: 11 to 20 employees

Athena Software

Ease-of-use

Functionality

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Customer Support

Value for Money

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Likes Best

The flow of the product and how it looks. It is pretty current but the streamline is not easy to use.

Likes Least

The follow-up of the practice manager to the payers.

Recommendations

Hire more professional workers. It is very awkward that when you ask the CSC questions it takes at least 3 weeks for them to answer.

 
 

from SDSM
Specialty: Orthopedics / sports medicine
Number of employees: 21 to 50 employees Employees number: 21 to 50 employees

Administrator

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Functionality

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Likes Best

Entrada dictation interface works well. This is about the only positive I can list.

Likes Least

Billing and CSC are not knowledgeable, we continue to lose money because of their errors.

Recommendations

Look at many reviews and call actual users for references before signing a contract.

 
 

from pediatrci pulmonology
Specialty: Pediatrics
Number of employees: 11 to 20 employees Employees number: 11 to 20 employees

new format really bad

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Likes Best

They use to have a format excellent one page you were able to see all about the patient, now is by layers and open different tabs worse decision they made. Was an easy excellent and most important very fast to see patients now really bad time consuming and is the design is incorrect for pediatrics

Likes Least

I do not like it at all for physicians the most important thing is to open in one page and be able to see all now is horrible every thing has to be click in order to be seen

Recommendations

look for another one they use to have a simple complete user friendly format with all information at your eyes not anymore They call it streamline Incorrect is horrible

 
 

from Medical Billing Company
Specialty: Multi-specialty
Number of employees: 6 to 10 employees Employees number: 6 to 10 employees

Athena is ne of the best softwares that I have operated, with the AR

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Value for Money

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Likes Best

AR follow Athena provides AR follow-up all posting

Likes Least

The setup process is very lengthy and some of the account managers are not as efficient.

Recommendations

Watch your training videos they assist with the setup process and makes using the system easier

 
 

from Katy Pulmonary associates
Specialty: Pulmonology
Number of employees: 2 to 5 employees Employees number: 2 to 5 employees

Streamlined version is horrible

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Likes Best

The classic format was easy to navigate and was a significant advantage over other EMRs

Likes Least

The streamlined version forced on us last week is the worst program ever and is definitely not what I paid for. It is thoroughly cumbersome and loses the global view that was available with the classic version where you could scroll up and down patient's chart. Don't understand the logic for the change. What's there input from busy clinicians for this change? I still have to read a positive review on this new interface. Buyers beware!

Recommendations

Look for other friendlier EMRs before you commit to this one. Read through the comments made by disgruntled physicians with the new Streamlined format. All the physicians I know using this new interface are VERY unhappy.

 
 

from Family C.A.R.E. Services, Inc.
Specialty: Mental & behavioral health
Number of employees: 2 to 5 employees Employees number: 2 to 5 employees

Live In 2015 and New release 2016

Ease-of-use

Functionality

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Value for Money

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Likes Best

We enjoy learning and speaking to CSC when we have a problem.

Likes Least

My lack of familiarity and time to really learn the product.

Recommendations

Make sure you have criteria with which to compare the different systems.

 
 

from Lakeview Family Medicine
Specialty: Family medicine
Number of employees: 11 to 20 employees Employees number: 11 to 20 employees

Like driving an aircraft carrier.

Ease-of-use

Functionality

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Value for Money

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Likes Best

It is getting better. The major update was a complete revamp of the product. It works completely different now and we are getting used to it.

Likes Least

It is pretty cumbersome to get where we need to go. The vendor told us we would get used to the new changes and we are getting there. I wish there was a way for us to make suggestions for improvement. Simple things like one click scheduling, or being able to print a part of the chart without going through the 5 minute process of exporting. Customer service hold times have increased from 1-5 minutes to now over 20 minutes almost every time I call.

Recommendations

Look at scheduling, changing an appointment, moving from the chart to scheduling to billing, setting up the doctor's schedule template, adding a procedure template.

 
 

from Nidraveda
Specialty: Neurology / neurosurgery
Number of employees: 2 to 5 employees Employees number: 2 to 5 employees

Poor User Interface

Ease-of-use

Functionality

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Value for Money

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Ease-of-use
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Likes Best

Near universal use. Many providers have it making it relatively easy to send notes and also to receive referrals. Though as seen below, this does not outweigh its limitations.

Likes Least

Poor user interface. It is just absurd. It crashes multiple times. The financial tables are confusing and annoying.

Recommendations

Try to use another EMR because this one is too expensive for what it accomplishes. Healthfusion is free and is similar in approach.

 
 

from South Royalton Health Center
Specialty: Pediatrics
Number of employees: 6 to 10 employees Employees number: 6 to 10 employees

Great for small practices!

Ease-of-use

Functionality

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Value for Money

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Likes Best

Great customer service for onboarding, able to customize templates easily and quickly, able to have two windows open so you can edit templates while you are seeing patients. Great point of care decision making tools, diagnosis already linked to most common orders that show up as a quick drop down menu. Scheduling, billing and patient portal all in one!

Likes Least

Would love to have someone come to our practice the week we went live, but would have had to pay more, we get it, but as a small practice, just wasn't economically feasible, the telephone support is great though!

Recommendations

Takes a while to truely know the program. When evaluating an EMR, its important to work with it for several months, flowing patients and trying to make changes, as well as to see how future scheduling and billing will work. Customer service is really important, so make sure you utilize them to see how quickly you can't get answers and get back to seeing patients.

 
 

from AAEC
Specialty: Ophthalmology
Number of employees: 11 to 20 employees Employees number: 11 to 20 employees

Streamlined is a Bad Product

Ease-of-use

Functionality

Product Quality

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Ease-of-use
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N/A

Likes Best

It is cloud based.

The Resource Hub connects you with other users that help you devise work arounds to handle the issues with the software.

Likes Least

The Classic Version was very customizable, easy to learn, easy to use. The Streamlined Version is a washed down version of what their Classic was. Their idea of Streamlined is to limit the customization ability, to make each office workflow the same despite specialty and to code the program to look more like an App. You will be encouraged to post suggestions on an internal board for updates and changes but even if hundreds of users agree with you that won't mean they will make a change. You lose a lot of control. There are issues with offshore posting and you will not be able to talk to someone about these issues. The training is all videos that are not specific to your office type. Account managers change often and will route you to call the Customer Service Center instead of answering questions. The reps at the Customer Service Center after often nice enough but the internal training seems to be lacking because you are often waiting weeks for an answer to something and/or something that is obviously a big issue is disregarded and you will be told that it is working as designed. The streamlined roll out, support, and willingness to work with the clients is disappointing to say the least. They took a decent product and they wrecked it and give no option to delay or keep the product that actually worked right. Also there is no tech support for their patient portal which has a lot of issues and my practice fields a great deal of phonecalls from patients who have trouble accessing it.

Recommendations

Be careful. Do not sign anything based on a demo. Insist on seeing it in a live environment with a practice that is in your specialty. Do not take any enhancement promises or 'we can do that' at face value because you may find yourself being routed to their suggestion board after you sign to beg for votes and hope someone at Athena thinks the change you are suggesting is worthwhile.

 
 

from Orthoatlanta
Specialty: Physical therapy / rehab
Number of employees: 6 to 10 employees Employees number: 6 to 10 employees

Schedule system is bad

Ease-of-use

Functionality

Product Quality

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N/A

Likes Best

It shows history of the scheduler and saves as you go.

Likes Least

The scheduling system. The scheduler is not easy to use. It is difficult to schedule multiple appointments or make adjustments.

Recommendations

Pay attention to the ease of use of the system and flow.

 
 

from ANNAPOLIS INTERNAL MEDICINE
Specialty: Internal medicine
Number of employees: 21 to 50 employees Employees number: 21 to 50 employees

frustrated user

Ease-of-use

Functionality

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Likes Best

Easy charting. The billing software works well. There is little else positive I can say.

Likes Least

There are multiple clinically important flaws within the software. The medication list that the patient sees has no resemblance to the true list that the physician sees. Inaccurate information abounds. The patient sees no instructions on how to take their meds. The completed clinic note is jumbled, with the HPI buried halfway between the Review of Systems and the Family History. It takes 15 clicks of the mouse to refill a prescription. When we send a refill authorization to the pharmacy the patient gets no notification that the work was done. If you order something from Amazon, you get an immediate order confirmation. Not so with Athena. The problem list in the chart is listed in some random illogical order -- so the diagnosis of cerumen impaction can head the list while something important like DM, CHF or COPD might end up at the bottom of the list. The fees that Athena charges are outrageously high. They take a percentage of your collections, so as you'd expect, they work very hard to collect every penny for you. They don't work very hard to improve the part of the EMR that provides excellent patient care. I could go on and on .....but the most discouraging fact is that when the company is alerted to software glitches, or issues that could really improve patient care, NOTHING IS DONE. Its not like it takes a few weeks to correct the problems. MONTHS go by and THERE IS NO RESPONSE.....NO CORRECTIVE ACTION.

Recommendations

Do not sign a contract with Athena. You will lose all control, and never see any of the existing problems fixed.

 
 

from San Juan Medical Group
Specialty: Family medicine
Number of employees: 21 to 50 employees Employees number: 21 to 50 employees

Athena EMR

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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Ease-of-use
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Product Quality
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Likes Best

I like the fact that if I need help I have access to search for my own answer and if I can not find it I have access to an Athena Health tech to help me!

Likes Least

I like the monthly updates, but when they first take place the video doesn't always let you know some aspects that might be affected. So when we come in on Monday morning we sometimes have some difficulties, but not everytime.

Recommendations

You need to make sure you get in and do hands on training.

 
 

from Hughston Clinic
Specialty: Orthopedics / sports medicine
Number of employees: 101 to 500 employees Employees number: 101 to 500 employees

Athena can be a time saver!

Ease-of-use

Functionality

Product Quality

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N/A

Likes Best

What I like best about this product is that it makes ICD-10 easier.

Likes Least

What I like the least about this product is that it constantly auto scrolls when you click on certain things, such as when selecting a diagnosis or putting in an order.

Recommendations

The recommendations I would have for others evaluating this software would be to go to other medical offices who use Athena and watch how fast and easy to use overall.

 
 

from Northern Arizona Ear, Nose & Throat
Specialty: Otolaryngology (ENT)
Number of employees: 6 to 10 employees Employees number: 6 to 10 employees

Athena is great.

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Likes Best

Athena is great. It is very user friendly and so easy to teach yourself. The customer service is great as well.

Likes Least

I really don't dislike anything. The software program is so user friendly and they have great customer support.

Recommendations

Be honest and wait until you have fully used the software and understand it to review it.

 
 

from All Women's Care
Specialty: Ob Gyn / women's health
Number of employees: 2 to 5 employees Employees number: 2 to 5 employees

Horrible "upgrade"

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Value for Money

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Likes Best

For years we were using Athena and fairly happy, I'd say we were somewhere between 7-8 on a scale of 10.

Likes Least

Then they "upgraded". They changed a lot and made every action like 3 clicks longer - I mean EVERY action. That's a lot of clicks when you have a busy practice. SO I would have probably recommended it prior to this disastrous change, but now definitely not. Not sure I'm going to stay with it.
It is chaotic and user unfriendly and makes everything more prone to errors of all kinds. Everything takes much longer and I don't have more time.
Terrible - especially for OBGYN. It was good before. Should have stuck with their old version.

Recommendations

If you are an OBGYN, make sure to check out their horrible "ACOG" form, that is difficult and cumbersome to navigate and does not provide you with any transparency and oversight whatsoever.

 
 
 
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