athenahealth EMR Software


 

athenahealth is connecting care nationwide with cloud-based services for electronic health records (EHR), revenue cycle management & medical billing, patient engagement, care coordination, and population health management, as well as Epocrates and other point-of-care mobile apps.

athenahealth currently works with a network of more than 78,000 providers. The EHR offers a homepage that allows users to review the daily schedule and patient information, manage orders, and view incoming lab results. The billing module can be used in tandem with the EHR or on its own, and features a patented and continuously updated rules engine. Medical practice management tools include visibility into daily responsibilities, custom benchmarking, proactive trends analysis, and more.

Patients can utilize a patient portal to review history, pay bills, sign forms, and schedule appointments. Reminders can be delivered via phone, email, or text message; patients can even be alerted when test results are waiting in the patient portal.

 

Supported Operating System(s):
Windows 7, Windows Vista, Windows XP, Mac OS

196 Reviews of athenahealth EMR

Showing 1-20 of 196

 

from Memorial Podiatry
Specialty: Podiatry
Size of portfolio: Single user Portfolio size: Single user

Great system.

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Likes Best

We like the way the software is organized and how every aspect of the patient chart is included. The ATHENA staff is always ready to help answer your questions.

Likes Least

Sometimes it may not be convenient to get questions answered right when you need them answered, but you eventually get used to it.

Recommendations

ATHENA is a great choice for your practice and will really improve your life. But, do understand that the transition period is real and that you will need to devote several months to the implementation period and then several months to truly understand how ATHENA will work in the day to day routine of your practice.

 

from agility foot and ankle specialty center,LLC
Specialty: Podiatry
Size of portfolio: Single user Portfolio size: Single user

intuitive, and friendly collaboration

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Likes Best

I can call anytime I need help and get a real person one on one.

Likes Least

The cost of Athena. Smaller companies harder to cover the cost.

Recommendations

weigh out all the pros and cons, they provide help on demand. Help to keep pay for performance on task.

 

from Gulfcoast Medical Housecalls
Specialty: General practitioner
Size of portfolio: Single user Portfolio size: Single user

Excellent product!

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Likes Best

The EMR and its accompanying staff are very organized and efficient. This product makes patient chart organization very easy and accurate.

Likes Least

There's a lot to learn at first, but it's still easy to understand.

Recommendations

Definitely call customer service if you don't understand something because they're very knowledgeable and are able to help quickly.

 

from DOC/Access MD Urgentcare
Specialty: Billing services
Size of portfolio: Single user Portfolio size: Single user

Athena Review

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Likes Best

That they can usually talk me step by step through something... and they are VERY friendly.

Likes Least

It would either be the wait time or how I get an answer to a question one day then have to call back the next and get a different answer.

Recommendations

One thing I can think of...The workers comp side of Athena could use a little work. When the claims are denied, they are not flagged. this really could be helpful.

 

from Dr. Steven Kushner DO PC
Specialty: Orthopedics / sports medicine
Size of portfolio: Single user Portfolio size: Single user

Too big to care about small practices

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Likes Best

It's a very robust EHR and practice management tool with every feature under the sun that you could want.

Likes Least

Over the past 5 years we have been a client, our practice has had numerous account managers and every time they re-assign us to a new one, they get worse and worse. Less knowledgeable about the product, less responsive to our emails and calls etc. They've stopped doing regular check-ins every quarter or even year like the used to. They don't help us implement new features like credit card processing, the patient portal, etc. Customer care call center is okay to answer some specific how to questions but they're not going to hold your hand through a long process like setting up the very un-friendly patient portal. The system as a whole has a very steep learning curve with tons of menus and buried settings. And there's no "HELP!" button on any screen, just have to go into their humongous help site with a million questions posted, just to find out what one field on screen means.

Recommendations

Don't switch over to them until you try the system in a demo mode for at least a month. Also don't expect iPad EHR or PM access, or any meaningful mobile access, because athena has nothing of any value. Keep that in mind before you decide you want to be chained to a computer on a desk somewhere...

 

from n1 Health
Specialty: Family medicine
Size of portfolio: Single user Portfolio size: Single user

Great experience

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Likes Best

The customer support is amazing. They are easy to reach and always extremely helpful.

Likes Least

That if you don't press save and it crashes you lose everything.

Recommendations

Make sure it makes sense for you. It may not if you are a solo practitioner. It works great with our practice with 4 employees.

 

from CTVS
Specialty: Surgery
Size of portfolio: Single user Portfolio size: Single user

Easy To Use

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N/A

Likes Best

User Friendly, Training that we got was very useful and we got al questions answered

Likes Least

its very self-explanatory and love the video reviews

Recommendations

Once this is used on a daily basis and the videos are watched I think it gets easier

 

from Hawthorne Family Medicine
Specialty: Family medicine
Size of portfolio: Single user Portfolio size: Single user

Provide Practice nearly perfect

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Likes Best

Customer service is phenomenal
Far exceeds the competition

Likes Least

The EMR service is too spendy for our small private practice

Recommendations

Hands down the BEST. Currently we are only able to use Athena for scheduling and billing however if we could afford to have our EMR through Athena, we would!

 

from Hawthorne Family Medicine
Specialty: Family medicine
Size of portfolio: Single user Portfolio size: Single user

Consistent, quality software with excellent support

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Likes Best

My clinic uses the Collector component of AthenaHealth and I am most impressed with their support staff. Questions and concerns are routed to the appropriate department BEFORE you speak to support staff - making your calls extremely streamlined. Hold times are minimal, all issues are assigned case numbers and are resolved within minutes and, in my case, 48 hours for a worst case scenario. Claim processing is extremely important and being able to address claim issues with a live person is most helpful. I also appreciate their software transparency - all information re: your clinic is available via reports.

Likes Least

My least favorite thing about AthenaHealth is the cost of implementing their Clinicals component, which is their EHR program.

Recommendations

I recommend calling and speaking to their sales team. Athena has clients around the country who are willing to give testimonials, advice and answer questions in real-world scenarios for clinics who are trying to choose management and EHR software. They don't have to sell their product because their existing clients can sell it for them.

 

from Jose M. Duran, MD
Specialty: Gastroenterology
Size of portfolio: Single user Portfolio size: Single user

Learning as we work.

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Likes Best

Excellent support, teaching to each of our varied strengths and weaknesses. Doctor is able to address issues both here when he is in the office and from the hospital and out-patient center when he is doing procedures so the workflow is improved.

Likes Least

Writing off payments without telling us. Also, the wait time for CSC (questions) is getting longer.

Recommendations

Compare at least 3, talk with offices that use them, and know what you want from the software.

 

from Northern Arizona Ear, Nose & Throat
Specialty: Otolaryngology (ENT)
Size of portfolio: Single user Portfolio size: Single user

Great Program

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Likes Best

Athenahealth EMR is a very easy to use system and is very adaptable to any practice and/or specialty.

Likes Least

Honestly, there really isn't anything I don't like about it.

Recommendations

Just get it, it is amazing and so easy to use. Any incoming staff will pick it up quickly.

 

from Tracy A Berg, MD PS
Specialty: Surgery
Size of portfolio: Single user Portfolio size: Single user

Overhead savings with Athena network make private practice viable

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Likes Best

Athena is a network, not just an EMR with billing. The software updates roll out seamless and at NO additional cost to my practice.

Likes Least

The more problems we solve with the Athena network, the more we realize healthcare delivery has some basic problems. Understandable Athena can not solve all the problems, but they try hard.

Recommendations

It is scary to make any change in health care delivery, the cost of change tends to keep physicians in the same old rut, with the same old EMR. However, when you start dropping bills and postage, fewer runs to the bank, less employee time, less employees, no IT support/costs, better patient care, patients more engaged, informed about denials, less denials, you will get the Athena WOW effect.

 

from National Church Residences
Specialty: General practitioner
Size of portfolio: Single user Portfolio size: Single user

Great Upgrade

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Likes Best

Ease of use. Everything I need is right in front of me. I love the magnifying glass icon for searching. All you have to do is type in a word and if you have ever noted anything with that word in the patient's orders or referrals it will show up.

Likes Least

Cannot think of much, except for that sometimes the webpage is slow to load.

Recommendations

Look for ease of use and how important that is for you in your practice.

 

from Southeast Alabama Medical Center
Specialty: Internal medicine
Size of portfolio: Single user Portfolio size: Single user

Athena is user friendly! My favorite EMR that we have used.

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Likes Best

I love how easy it is to submit a claim and do follow up with claims. Also being able to communicate with the provider thru the chart is smooth.

Likes Least

When I do have a problem with a claim and call into support I don't always get someone on the line that knows coding rules. They know the computer system just not the coding and billing side. Sometimes that makes it a little more difficult.

Recommendations

Keep an open mind as to how your doctors work flow can be made easier with this software.

 

from ENWHC
Specialty: Other specialty
Size of portfolio: Single user Portfolio size: Single user

Updated system

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Likes Best

I like the auto save function. Charts are nice feature.

Likes Least

Not user friendly. No flow to the system and not easy access to system.

Recommendations

Make it more user friendly. Would like the chart to have a better flow.

 

from FH CVT/FH Neurosurgery
Specialty: Surgery
Size of portfolio: Single user Portfolio size: Single user

Athena Review

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Likes Best

I really like being able to access the EMR when needed. I can download and attach to a claim.

Likes Least

I don't like it when Athena does a bad debt adjustment on our patient's account. I need to look over the account before they do this. Nine times out of ten the patient needs to go to collections.

Recommendations

Look at the product thoroughly before making a decision.

 

from Metairie Gastroenterology
Specialty: Gastroenterology
Size of portfolio: Single user Portfolio size: Single user

Easy to use for a novice computer person

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Likes Best

When I began using Athena a year ago I thought I would never learn it and that it would slow me down. On the contrary, my practice is more efficient and we no longer have to search for charts. I was surprised how quickly I learned and I'm happy that we began using this program. My staff also like the program.

Likes Least

I guess the thing I like least about using Athena is that all I spend more time than I did before reviewing labs, sending patients notes on the portal but at the same time, my patients are getting better care in that they have access to results and my referring doctors get my notes instantly. It really is a better system than paper charts that I used for 30 years

Recommendations

Talk to others or go to a seminar like I did. The actual cost is much less than when I used paper charts so don't concern yourself that it will be expensive. In the end you will feel that it is a better process overall

 

from Memphis IT Solutions
Specialty: Urology
Size of portfolio: Single user Portfolio size: Single user

Great product

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Likes Best

Very user friendly interface can navigate to the areas I need to help end users efficiently

Likes Least

Sometimes there can be long wait times to talk with support

Recommendations

Cannot really think of any recommendations as I have not used any other EMR software

 

from RFUHS clinics
Specialty: Family medicine
Size of portfolio: Single user Portfolio size: Single user

Great EMR With many features

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Likes Best

Very useful for multispecialty practices with many bells and whistles

Likes Least

tedious with many clicks and lots of scrolling that can get very annoying

Recommendations

would be help to have "dot phrases" which could populate templates, having a search feature to search a patient chart would be helpful

 

from Briarpatch Pediatrics
Specialty: Pediatrics
Size of portfolio: Single user Portfolio size: Single user

athenaHealth for business efficiency and ecomonic sustainability

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Likes Best

athenaHealth has been a vital part of our business structure since 2005. We rely on athenaHealth for business efficiency and for the documentation of our patients’ medical records. The document management, the interfaces, the quality management tools, the portal and many other features built into this EHR are paramount to the success of our providers and ultimately the financial success of our practice. The athenaHealth product continues to evolve at a rapid pace in this ever-changing world of healthcare.

Likes Least

The insurance referral documentation process. We can document well, but cannot FAX directly from the system. I think there is a new solution in development at athena to address this issue.

Recommendations

Strength with athena is the ability to adapt to the changing healthcare environment. All providers are always on the same version of athena. Document management is the best in the business.

 
 
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