eClinicalWorks EMR Software


 

eClinicalWorks has emerged as a leader in medical software solutions that enables healthcare providers to deliver the highest quality of care. By putting customers and employees first, eClinicalWorks has built an electronic health records software that is top rated in customer satisfaction and usability.

eClinicalWorks V10 is ONC-HIT 2014 complete EHR certified to help practices meet Meaningful Use requirements for Stage 1 and 2. eClinicalWorks V10 is also ICD-10 compliant and includes an ICD-10 search feature to help providers find an ICD-10 code with ease. eClinicalWorks is available as both an on-premise solution or as a hosted solution (SaaS). eClinicalWorks offers a unified EMR and PM system, patient portal, electronic health exchange, P2P, eClinicalMobile, eClinicalMessenger, eClinicalTouch, and CCMR for population management.

GroupOne Health Source, a Gold Certified reseller of eClinicalWorks, is an industry leading EHR implementation and billing company focused on improving practice management. GroupOne offers sophisticated training and revenue cycle management services designed for eClinicalWorks users. GroupOne’s 20+ years of experience and unique combination of services is most appreciated by practices that are experiencing problems with patient collections, claims submission, ICD-10 transition, high accounts receivables, denials, high overhead, or improper coding.

eClinicalWorks will benefit any size practice and nearly every specialty. eClinicalWorks has received a number of awards and accolades for the software and success as a privately held company. To date, 10 customers have received the prestigious Davies Award from HIMSS and more than 50 accountable care organizations have chosen eClinicalWorks.

 

eClinicalWorks - eClinicalWorks Scribe
 
  • eClinicalWorks - eClinicalWorks Scribe
    eClinicalWorks Scribe
  • eClinicalWorks - iPad App eClinicalTouch Progress Note
    iPad App eClinicalTouch Progress Note
  • eClinicalWorks - Version 10 ICD-10 Smart Search
    Version 10 ICD-10 Smart Search
  • eClinicalWorks - eClinicalWorks Version 10 Progress Note
    eClinicalWorks Version 10 Progress Note
  • eClinicalWorks - Practice Management Claims Screen
    Practice Management Claims Screen
  • eClinicalWorks - Patient Portal Home Screen
    Patient Portal Home Screen
Supported Operating System(s):
Mac OS, Web browser (OS agnostic), Windows 8

63 Reviews of eClinicalWorks

Showing 1-20 of 63

 

from ucsd
Specialty: Internal medicine
Size of portfolio: Single user Portfolio size: Single user

terrible missed opportunities

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Likes Best

medication list is at least legible; history is easy to view

Likes Least

1. must re-associate pharmacy name with emr name every single refill
2. can't open > 1 window at a time
3. can't choose to 'always ignore' alert
4. can't create reminder
5. can't prominently display record info every visit
6. can't tab between fields -- lots of point and click
7. can't search freetext

Recommendations

don't bother. there are better emr's available. not at all recommended

 

from Bilhartz Women's Health Center
Specialty: Ob Gyn / women's health
Size of portfolio: Single user Portfolio size: Single user

Overall a very good but complex EMR.

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Likes Best

I like the customization of the EMR, and the fact that you can have quick access to all of the records, labs, images, etc while IN THE SOAP note. You don't have to click out of the note to get to those items, which is not the case with a lot of EMRs. Eclinical is quite complex which can be a great thing, but it's also a bit overwhelming at first.

Likes Least

Eclinical is quite complex which can be a great thing, but it's also a bit overwhelming at first.
Also, if you are using Macs in your practice, it is not completely compatible yet. They are working on it but the system is new and there have been a lot of kinks at first.

Recommendations

Make sure you and your staff are computer savvy. If not, Eclinical works is very complicated and would take a long time to understand. If you have a large practice or hospital system, then this could be a great option for you.

 

from Citrin Medical Corporation
Specialty: Other specialty
Size of portfolio: 6 to 10 users Portfolio size: 6 to 10 users

ECW Review

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Likes Best

Nothing, this product is too cumbersome for employees. I really have nothing more to say about this product.

Likes Least

Everything, too many options which aren't clear. Again I have nothing more to say about this poduct.

Recommendations

Make it more user friendly with an explanation window as you go along. Having to put in a ticket for everything that you need an answer on is ridiculous. I need answers NOW not in twenty minutes from someone that doesn't even speak english.

 

from Faith bridge psychological services
Specialty: Mental & behavioral health
Size of portfolio: 51 to 100 users Portfolio size: 51 to 100 users

spartan for behavioral health

Ease-of-use

Functionality

Product Quality

Ease-of-use
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N/A

Likes Best

It is quite applicable and thorough for medical practice.

Likes Least

It is not tailor-made for behavior health at all and documentation for therapy and behavioral health is difficult with this EMR

Recommendations

Make sure the software is specific to your field of work and specialty

 

from Advanced Interventional Pain
Specialty: Pain management
Size of portfolio: 6 to 10 users Portfolio size: 6 to 10 users

Surprisingly good

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Functionality

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N/A

Likes Best

Complete EMR and practice management with relatively easy navigation

Likes Least

Burdensome at times, not all functions are there compared to desktop version

Recommendations

Streamline, more touch/ drop down and iOS friendly

 

from G&G Medical Billing Inc.
Specialty: Internal medicine
Size of portfolio: 21 to 50 users Portfolio size: 21 to 50 users

Fantastic software, and makes medical billing very easy!

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Likes Best

This software has a very user friendly interface, and is easy to navigate. The ability to view EOBS directly on a claim, leave claim specific notes to that claim and the easiness to balance out a claim/ patient balance makes it very pleasant to use as a medical biller. The scheduler tool is also very easy to use and is easy on the eyes. Overall it is a great software, and I would highly recommend it.

Likes Least

The software's reports are difficult to view since the changes made about a year ago. They require you to open an outside reporting website via internet explorer, and re-log in with your eClinical credentials. The way the system was prior to this, made it capable to generate reports within the EMR system. Just so you are aware, the support team is located over seas, and can be difficulty to reach at times.

Recommendations

Evaluate what your specific needs are in an EMR/EHR/Billing Software. The accessibility and ease of use definitely put this product ahead of other programs. The cost may seem excessive, but worth it in the end. I recommend making a pros and cons list before selecting a software.

 

from Midwest Equipment Sales LLC
Specialty: Other specialty
Size of portfolio: Single user Portfolio size: Single user

Sever side HTTPS security needs work.

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Likes Best

Nice clean easy to use UI for appointments, prescriptions, and lab results.

Likes Least

I have tested the eClinicalworks web service urls on ssllabs.com. The cipher security is not exactly up to par for medical applications. First of all it does not default to the second newest version of TLS (1.1) for those who can't use TLS 1.2. Instead it skips down to TLS 1.0, a version with well known vulnerabilities to a BEAST attack. Although the BEAST vulnerability is server-side mitigated, client side vulnerabilities are still possible.

Also the server is set to prefer 128 bit encryptions over 256 encryptions. I understand that 128 bit encryption of RC4 and various others only recently became deprecated. Since their web blog is talking about server side updates for the application I hope they are working to resolve those issues. But the fact they make the backwards compatibility immediately skip down to TLS 1.0 is questionable. Maybe for compatibility with external services that still rely on TLS 1.0?

Recommendations

Just because a lock symbol shows up left of your browser's url does not automatically mean it is secure. Use ssllabs.com for any website you trust with confidential information such as banking, medical, insurance, accounting, legal etc. For those that don't understand the technical jargon behind the tests, a nice easy to read letter grade is provided to give a good glimpse of the product's quality of security. Otherwise in the mean time, avoid public Wifi hotspots when using this product. Also avoid using forms that support HTML without clearing your cookies for this product first. Also avoid questionable hyperlinks.

 

from Heart and Solutions
Specialty: Community health center / FQHC
Size of portfolio: 2 to 5 users Portfolio size: 2 to 5 users

Very difficult to navigate and utilize

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Functionality

Product Quality

Customer Support

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Likes Best

The software has features that could be greats assets to an organizations work flow.

Likes Least

Navigating ECW is extremely difficult. I felt that the interface was not user friendly and found myself struggling to make use of the features.

Recommendations

Always ask questions in regards to your current workflows and ask the rep to describe the recommended workflows. It will help give a better understanding to the possible limitations the system may have and one will be able to better assess if the EMR will meet their needs.

 

from Seaview
Specialty: Multi-specialty
Size of portfolio: 51 to 100 users Portfolio size: 51 to 100 users

eCW experience

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Likes Best

Very easy to use and powerful front end. IF the product is set up correctly.

Likes Least

Interoperability is challenging. Since the back end is proprietary, connecting to standard interface engines is challenging. Support for FIHR, HL7 or IHE profiling (or OMOP) MUST involve the company. The company is difficult to deal with when you want to port your data using these tools. It is possible, but very expensive and very time consuming

Recommendations

Make sure that you set up everything perfectly first. decide what files you want to share, which ones you don't. decide what your level of patient engagement is going to be eventually, not just for today. Once you perform setup, it is next to impossible to change your mind later.

 

from Lakeshore Medical Consultants
Specialty: Family medicine
Size of portfolio: 2 to 5 users Portfolio size: 2 to 5 users

Expensive and inaccurate!

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Functionality

Product Quality

Customer Support

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Likes Best

I can use this system with Dragon Speak. It was fairly easy to learn.

Likes Least

The software is poorly planned. The Meaningful Use system is fraudulent and does not tally the patients accurately, even after multiple phone calls and outside help on my end.

Recommendations

Buy something else if you can. I was forced into this system by my hospital system when they couldn't get enough support for Epic in time to certify for MU.
What I have now is an expensive typewriter.

 

from Keith C. Neaman, MD
Specialty: Orthopedics / sports medicine
Size of portfolio: 6 to 10 users Portfolio size: 6 to 10 users

Terrible, inefficient and fraudulent.

Ease-of-use

Functionality

Product Quality

Customer Support

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Likes Best

I like that the patient's DOB is on the Account CBO screen. That's it. There is nothing else redemptive about this program.

Likes Least

The tech support is ridiculous. They are all based in India and are not helpful at all. Payments are never posted in the contractually obligated amount of time, payment postings are missed regularly so I have to babysit the batches to ensure that patient's accounts are posted accurately, the "team leader" (Ricarlus) is useless and continues to apologize for things they've missed, I have to track all of my tasks to make sure they get completed because they often get overlooked/missed, statements don't always go out to the patients, the list goes on and on and on......

Recommendations

Do not use eClinicalWorks. It is by FAR the worst medical billing software I have ever used (and this is my 5th software program). Our clinic moved to a new software program this summer and I am thankful to not have to use eClinicalWorks. It is so inefficient and redundant because they don't do their jobs correctly the first time, so you are forced to double/triple check their work. I'm not sure how they are in business.

 

from The ENT Group
Specialty: Otolaryngology (ENT)
Size of portfolio: 6 to 10 users Portfolio size: 6 to 10 users

More and more problems, more and more wasted time.

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Functionality

Product Quality

Customer Support

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Likes Best

If everything is working, it works fine. Able to access records from multiple locations.

Likes Least

On a daily basis at least one person in this 3 physician office has problems. Usually several people in the office have to restart because ECW freezes. Also, features will mysteriously stop working for a day or two, and then just as mysteriously start working again. My office manager spends time every day trying to keep ECW up and running.

Recommendations

Get a money back guarantee. The updates seem to cause problems and should be installed with caution.

 

from Resurrection Health
Specialty: Community health center / FQHC
Size of portfolio: 21 to 50 users Portfolio size: 21 to 50 users

The use of elinical works

Ease-of-use

Functionality

Product Quality

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Product Quality
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Support

N/A

Likes Best

The access is easy to explain and you know which way to go.

Likes Least

It was self explanatory and easy to more around. It is easy to use

Recommendations

Nothing it was easy to use and it show you how to use it.

 

from Resurrection Health
Specialty: Surgery
Size of portfolio: 51 to 100 users Portfolio size: 51 to 100 users

Pleasing clinical work

Ease-of-use

Functionality

Product Quality

Ease-of-use
Ease-of-use
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Functionality
Product Quality
Quality
Support

N/A

Likes Best

The easy way to navigate between patients charts very user friendly.

Likes Least

I can't think of one thing I dislike at this time. I can easily navigate from patient to patient chart

Recommendations

Very user friendly not complicated if you are unsure its easy to figure it out

 

from Resurrection Health
Specialty: Surgery
Size of portfolio: 11 to 20 users Portfolio size: 11 to 20 users

Using this software is very easy to understand.

Ease-of-use

Functionality

Product Quality

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N/A

Likes Best

What I like best about this software is how practical and at the same time, complex it is designed. This software is designed so that anyone can use it. It interacts well with other devices, such as copiers, and telephones.

Likes Least

What I like least about this software is that the program freezes and you have to log completely out, to restart the program. The page sometimes do not load. But after logging off then back on the software works and the pages load, without any problem.

Recommendations

This software is designed so that anyone can use it. From registration, on down to providers. And I would recommend that if medical practice facilities are researching software, they should invest in this software.

 

from Resurrection Health
Specialty: Family medicine
Size of portfolio: 21 to 50 users Portfolio size: 21 to 50 users

eClinical Review

Ease-of-use

Functionality

Product Quality

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N/A

Likes Best

Well because I work front office and back office for front office it's pretty easy to register patients and put insurance information in the system and to verify the insurance which is done by the system also for as back office the system will drop patient's vitals in the system and it also shows how long a patient has been in office starting from check in to check out. It's also easy to order certain labs that needs to be done before seeing the doctor such as glucose finger stick, pregnancy test etc and it's also is easy to put it in the system as well.

Likes Least

I don't like the fact that CPT codes doesn't appear in the visit note so for instance if doing a prior authorization you have to search for the code and you have to be sure to have the right one.

Recommendations

It's not a hard software to learn it's very accessible.

 

from Resurrection health
Specialty: Family medicine
Size of portfolio: 11 to 20 users Portfolio size: 11 to 20 users

Best Experience

Ease-of-use

Functionality

Product Quality

Ease-of-use
Ease-of-use
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N/A

Likes Best

I love the product everything you need is right in front off you.

Likes Least

I love everything about this product, and I will recommend this product to every doctor's office.

Recommendations

Everything is great with this product. I love the drop box.

 

from Resurrection Health
Specialty: Community health center / FQHC
Size of portfolio: 21 to 50 users Portfolio size: 21 to 50 users

Pretty efficient

Ease-of-use

Functionality

Product Quality

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N/A

Likes Best

I Like eClinicalWorks because it is easy to navigate from one task to another if you know exactly where to go. There's many ways that you can open up different tasks you don't have to go to especially to docs to be able to scan which is really helpful at times. As well as not having to close your page to check another patient.

Likes Least

I don't like from eClinicalworks when you put a message that the patient just wants on their chart it has to be assigned to someone directly and has to be reviewed. I also don't like how people can easily make a double chart for patients even though it does pick it up later but then most of the work has been done put in.

Recommendations

eClinical is very handy but of course like any other product people need advice to help it out my opinion. I think it be best if there was a place for just notes from the patient a place where you can log example: patient called will be late this would give better access to others faster communication. As well as not being able to start a new chart until you have put in the search box the name that way it can be checked if existing and started if it is not in charts.

 

from Resurrection Health
Specialty: General practitioner
Size of portfolio: 21 to 50 users Portfolio size: 21 to 50 users

Review of eClinicalWorks

Ease-of-use

Functionality

Product Quality

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
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N/A

Likes Best

What I like most about eClinicalWorks is that it is very user-friendly. Literally anyone can learn it quickly and if you didn't grasp it the first time, it is made very easy to figure out without having to call eClinicalWorks. Another thing that I like about eclinicalWorks is that it makes registering the patient very easy and fast. Since we have the ability to scan in the demographic info, such as the address, name, DOB, and picture it makes it soooooo easy.

Likes Least

What I don't like about eClinicalWorks is that it's way too easy to create a double chart. Also sometimes the system/scanner doesn't recognize the address characters or the spacing on our state's id/dl. But it doesn't take away that it helps tremendously when registering a patient.

Recommendations

The pros of eClinicalWorks are far greater and better than the negatives.

 

from Resurrection Health
Specialty: Internal medicine
Size of portfolio: 11 to 20 users Portfolio size: 11 to 20 users

Easy to use

Ease-of-use

Functionality

Product Quality

Customer Support

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Likes Best

Easy to use tabs/jellybeans
Website to train on additional functions available on software.

Likes Least

I like to pull all provider schedules for the day then take off the doctor that's not in office that day. On the system you can only pull so many at a time.

Recommendations

Always look for products that are efficient but easy to use.

 
 
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