eClinicalWorks has emerged as a leader in medical software solutions that enables healthcare providers to deliver the highest quality of care. By putting customers and employees first, eClinicalWorks has built an electronic health records software that is top rated in customer satisfaction and usability.
eClinicalWorks V10 is ONC-HIT 2014 complete EHR certified to help practices meet Meaningful Use requirements for Stage 1 and 2. eClinicalWorks V10 is also ICD-10 compliant and includes an ICD-10 search feature to help providers find an ICD-10 code with ease. eClinicalWorks is available as both an on-premise solution or as a hosted solution (SaaS). eClinicalWorks offers a unified EMR and PM system, patient portal, electronic health exchange, P2P, eClinicalMobile, eClinicalMessenger, eClinicalTouch, and CCMR for population management.
GroupOne Health Source, a Gold Certified reseller of eClinicalWorks, is an industry leading EHR implementation and billing company focused on improving practice management. GroupOne offers sophisticated training and revenue cycle management services designed for eClinicalWorks users. GroupOne’s 20+ years of experience and unique combination of services is most appreciated by practices that are experiencing problems with patient collections, claims submission, ICD-10 transition, high accounts receivables, denials, high overhead, or improper coding.
eClinicalWorks will benefit any size practice and nearly every specialty. eClinicalWorks has received a number of awards and accolades for the software and success as a privately held company. To date, 10 customers have received the prestigious Davies Award from HIMSS and more than 50 accountable care organizations have chosen eClinicalWorks.
Edgardo from Arthritis Associates
Portfolio size: Single user
The EHR requires a thousand clicks.
It's very tedious to document patient visits.
It's poorly designed because it requires so many clicks to accomplish a simple task.
They have decent support, but the problem is the software. They cannot help with that.
I like the e-prescribing.
There are too many clicks. You have to be perfect and not make mistakes, or you will pay with many more clicks.
I don't have any recommendations for others evaluating software like this.
Ritu from Phenix City Children's
Portfolio size: 2 to 5 users
It has too many windows to click in and out of. It will make you very, very inefficient because charting takes way too long.
Anything that you need help with will take several days and tons of frustration!
It is very frustrating to work with eCW.
Their customer support reps do not know their own product, and it is immensely frustrating to get any issues addressed.
Very little. The vendor's technical support and customer service are horrible.
Their customer service is so bad. All the trainers and managers are Indian and don't seem to have the concept of the American way of doing business.
Do not just look at the product; look at the customer support as well. Talk to current ECW users and ask them for feedback.
Andrew from Framingham Pediatrics
Portfolio size: 6 to 10 users
When we hire a new employee, we do not have to train them how to use the system. All we do is have them sit next to someone using it for a day, and then they do it themselves.
It meets all the needs of a busy clinical practice.
eCW is constantly improving their product. They do not charge for upgrades.
Support is available via a portal at any time. They can fix most problems over the internet.
The product is very easy to use and very easy to understand. Features like the Registry and Patient Portal make it a powerful tool for population health.
There's nothing to complain about with eClinicalworks. .
Make sure you do a demo at a real live practice. Do not trust EHR demos by salesmen.
Jay Joseph from Sparks Family Medicine
Specialty: Alternative & holistic medicine
Portfolio size: 11 to 20 users
It constantly crashes with the twirling circle of death then the white screen. The pop-up windows for the ROS and the exam are so small my eyes are fatigued by mid-afternoon. I have to be constantly opening and scrolling new windows just to do a simple rhinitis visit. While I was able to do a new patient visit in 30 minutes, it now takes me an hour.
If all you think about is the final bill and business analysis, it works. If you think the patient comes first, it doesn't work well at all.
This product does not flow well, is not intuitive, is difficult to set up, and crashes frequently. Many of the terms used seem as if they are from a foreign translation.
They need to have more information on how to create speed and convenience in the exam room rather than just watching some videos on YouTube.
There's very little I like. It provides the very basics for getting the patient out the door and general billing.
I have been using and developing EMR software since its inception. I even wrote my own EMR version using Microsoft Office Access in the mid-1990s. The sales pitch is not made to the clinical user who does all the input but to the back office manager who keeps regular hours, does not see patients, and does not take calls. They make a fancy pitch on how they can make the business part of the medical office run easier and can save time for the office manager. Then they charge extra for the clinical part to run easier. I used to be able to see 30 patients a day; one day I even saw 52. Now it is a real struggle to see 15. The Rx function is a real time consumer. I need to look up what I want to do in my MPR, and then, if I am lucky, translate it into ECW speak. The ICD-9 codes do not match what is commonly used in the majority of other ICD-9 descriptors. I can find a better ICD-9 description of my diagnosis using Google.
The exam room is where you service the patients and address their needs. With this EMR, a clinician spends most of the time and attention on eCW and not the patient. I am of the philosophy that in the exam room, the patient deserves 100% of your attention. With this EMR, there is no way that can happen. It is only a matter of time before mistakes will be made. When looking at an EMR, a clinical provider needs to keep the patient first and foremost. Speed, efficiency, reliability, and error-free confidence are what counts.
Steve from Internal Medicine of St. Louis
Specialty: Internal medicine
Portfolio size: 11 to 20 users
The layout of the actual encounter is very time-consuming to get through. Use templates. If you don't learn how to make them, eClinicalWorks can help you, but it will cost you a few hundred to a few thousand dollars to have them created.
We have had a significant decrease in revenue since using eCW and experienced a lack of support from the company itself.
It works. We have our own server, so there isn't much downtime. But the main problem is that it's very basic out of the box and requires a big investment to customize.
Their support is very hit or miss. Sometimes we get someone who can help us, but most of the time, we don't. There have been many times where the person on the other end cannot understand what my staff is saying. There have been times where support has asked for server downtime during peak hours for issues that can easily be resolved after my office is closed.
We rarely hear from our account manager, and it has changed so many times in the last two years. They do not really like sharing information, unless we want to pay for it.
Nothing. From top to bottom, I've found nothing that makes this a better choice for me than what else is out there.
We acquired a practice that had eCW and liked it more than the EMR system we had at the time. We had just moved off of paper charts a year earlier and were looking for an EMR that would help our workflow. Although the initial onboarding cost of eCW was relatively low, there were many hidden costs. It cost extra to pull reporting data or to include specifics we were looking for in those reports. This software is extremely basic before spending a lot of money to customize it. Adding a provider to the system is also pretty expensive.
We also found out that eCW does not submit all ICD-9s that are listed on the encounter. We had to request this to be added onto our system. This caused a significant revenue reduction for our Medicare Advantage programs.
If you are unfamiliar with Meaningful Use Attestation, they can help you, but they charge per hour to teach you how to do it. Training costs are extremely expensive.
Be careful. Although the initial cost of is low, expect to spend a considerable amount of money to get it up to par. Pay attention as to how to make templates.
Johnye from PPOC
Portfolio size: 6 to 10 users
I am a non-techie and Mac user. My standards of ease of use are different and perhaps higher than those who are computer and DOS savvy.
It minimally meets my needs. I am able to document a visit, anthropomorphic data, PE, Dx, eprescribe, write orders, get some results directly, note treatment and follow-up, keep record of immunizations, code and bill, note f/u. It allows for Meaningful Use, registries, practice management, and some accounting.
For me, it's barebones and anemic. Of the two other systems I have used that are hospital-based, this is the worst in terms of features and utility for pediatrics. The workflow is awkward. As a non-tech user, I need my EMR to be a tool to support patient care. eCW has always felt like a burden. If an individual isn't interested in capturing the individuality of a developing child or personalizing the patient's record, perhaps eCW will work for them.
The support is adequate. They will call you back, try to understand the issues, and attempt to fix problem, but recently, it took over three weeks to prevent the software from suddenly quitting in the middle of a patient encounter. I do not know what the problem was that was fixed. There is often a rush to say the problem is solved.
There's nothing that I like.
It's cumbersome, with lots of boxes and windows to check to enter information. They are slow to implement upgrade suggestions. It's basically one size fits all. The process to fix problems is tedious.
I have had an icon on my screen for over five years that portrays me as racially white with strawberry blond hair, which I find to be insensitive and unimaginative. I am an African-American MD with dark brown hair.
Buyer beware is my best advice.
Dana from Sunshine Pediatrics
Date: September 2013
I've used many EHR systems throughout my medical training and eClinicalWorks is by far the most intuitive, easy to use and easy to learn system I've worked with. I've trained many staff members on the system as well and they have also had an easy time figuring out the system. I learn new things everyday that can make this system even more functional for my practice. It definitely saves me time and helps my billing due to the simplicity of documentation.
Marie from Spine & Neuro Pain Specialists
Date: July 2013
GroupOne, has the best customer service. They are very easy to work with, and are very knowledgeable, of all aspects of the EMR. The communication is always open, and the frequent emails that are sent out or very informative - informing you of all the latest changes and updates for Medicare and how to get the most for your reimbursements.
In this ever changing reimbursement world, it is nice to have someone looking out for the best interest of your practice.
Andy from Big Sky Dermatology
Date: May 2013
We are a small but very busy dermatology practice and depend on effeciency to produce quality and affordable health care to our patients while at the same time running our practice in the most profitable manner possible. eClinicalWorks has been our EMR/EPM of choice since we opened our doors in 2009 and we continue to rely on it to help us reach our operational goals. GroupOne Health Source helps us in this process by not only serving as our billing company but as our eClinicalWorks service techs. It takes a team to run any office and we view GroupOne as valuable member of our team! Anna Booker serves in the role of client liason and does a fantastic job of providing access to anything we need including coding, billing, maintenance, and reporting questions which may come up.
I would HIGHLY recommend GroupOne to anyone who wants to add an excellent member to their team and would recommend eClinicalWorks as an EMR/EPM system to navigate the demanding task of healthcare record-keeping.
Dawn from Julianne M. Dunne, MD
Date: May 2013
We started with eClinicalWorks because GroupOne Healthsource is who we wanted for our billing company. The eCW system is easy to use, and has had no problems as far as the EMR is concerned. I will say that sometimes when the weather is bad, our remote connection is slow, but who can control Mother Nature?
Having a small practice, we have trust that the claims will be done effectively and efficiently with GroupOne.
Anita Broeker and the team from the GroupOne Billing staff are extra helpful to our practice. They do all the work behind the scenes, but are always available for anything the MD or the staff needs.
Knowing that all the claims will be followed up on and we don’t have to worry about reimbursements, and just focus on patient care, makes for the best health care possible.
I would recommend GroupOne Billing, they are great!
I would recommend the eClinical Works System as well.
Lori from Family Medical Center
Date: May 2013
I am the office manager for a 3 physician family practice group in Arizona. Group One Health Source has been very good at helping with any issues that have come up. I can call at any time and get answers. I am very happy with our liaison. It is very reassuring that I can count on her to help with any questions or problems, and know that everything will be taken care of properly. The coding team is a great resource. I have reccommended Group One in the past and would reccommend them again.
Joy from Atlanta Vanguard Medical Associates
Date: May 2013
We are a new internal medicine (adding cardiology in September 2013) practice in Atlanta, and we have been using eClinicalWorks 9.0 as our EHR from the start (December 2012). Both our administration and clinical staff find It is very easy to use. It provides all the options you could ever need. Our GroupOne representative, Patricia Brodie, is awesome! She is very attentive and available to our office. She is very knowledgeable, informed, and helpful. She works with a sense of urgency for our office, has great follow up and attention to detail; she is very professional and amicable too. Megan was our implementation coach and she also exceeded our expectations. We feel very satisfied with eClinicalWorks and GroupOne! Thank You!
Tasha from Nacogdoches Spine
Date: November 2012
I work for a neurosurgeon in Nacogdoches, Texas. My doctor was previously part of a group practice and decided to go out on his own. He learned of eClincalWorks from several colleagues that use this same software. After some research, he decided to proceed with installation through GroupOne Health Source. While the actual installation and training took a while to get scheduled, once the installation was complete, they did a fabulous job of training us and have continued to provide great support. The interface is, in my opinion, very user-friendly and self-explanatory. When I do have a question or problem, I usually receive resolution very quickly.
Phillip from Aloha Cardiology
Date: November 2012
Aloha Cardiology, llc became a solo practice in 2008. We were looking for an easy to use EMR that would be easy to grow with our practice. We wanted to outsource our billing to a company that would always be working for our best interest. After a weeks training with a certified EMR trainer we were able to run a clinic to capacity within a month. We have found eClinicalWorks to be easy to use and help our inter office communication with each other and other Physicians. Our EMR cuts down on paperchasing of old chart systems and ensures everything is billed correctly. With insurance decreasing reimbursements no one can afford to miss billing. We have seen our billing increase.
Beniel from Texas Avenue Medical Clinic
Date: November 2012
We use eCW version 9.0. It is a great EMR/PM software. The PM side is excellent with the billing aspect merging well with Gateway EDI clearing hourse. The EMR side is good for providers. Providers using EMR for the first time can easily learn this system since most part of it utilizes the clicking method. There is a lot to the software that our practice has not explored yet. We are presently attesting for the 2nd year of meaninful use for 2 providers and the 1st year for another 2 providers. GroupOne has a great training schedule and implementation team. Support sometimes takes long time to respond to a ticket. But eCW manual and help tools makes it easier for one to learn more about th software and fix minor issues. Overall the system has an excellent PM software and EMR software is great. I recommend to small businesses with up to 10 providers.
Ginger from Total Women's Care
Date: November 2012
We are an established OB/GYN office. Our vision is "Women physicians for women's care." When we were researching EMR software for our company we wanted something that was user friendly, but efficient as well. The electronic system we were using prior to eClinicalWorks was very hard to learn, impossible to run adequate reports, and was just difficult in every way.
We are currently using eClinicalWorks 9.0 and have been using it since early 2011. All of our staff, even those new to the office with no medical experience learned within a couple of weeks how to use almost every area of the software.
The technical support is very easy to work with and willing to help with anything. The amount of time we would be spending with another software system does not compare. eClinicalWorks has saved us much time allowing us to continue to grow our practice, up our production, and stay compliant with the ever changing medical industry.
Todd from Maple Creek Medical
Date: October 2012
I am part of a three-person, multispecialty group that began using eClinicalWorks as part of a package from Group 1 Health Source which provided the EMR licensing as part of its billing package. Overall a good move. The telephone messaging system works very well, allowing for preset and ad lib orders of medications, labs, and imaging. Laboratory order tracking in our office has improved markedly. The visit summary, which includes a medicine list at the end of each visit has been well received by our patients. The capacity to send a medical summary to the emergency room or not a physician, or for the patient's own records has been extremely well received. That being said, we find this program labor-intensive to begin use. Templates are somewhat difficult to develop. The viewing areas for one's HPI, medicine list, and other prose boxes for typed /pre-typed/ dictated material are very limited. I am sure that this system would provide more, but like so many of us, the time to teach yourself to excell with this program, after just learning enough to get by, is a steep order. Re: tech support, there are distinct individuals that are spot on and really know the system:they are fantastic. However the majority of the technical support is not US-based, and their most common reaction is to provide you a workaround and not a solution. We have been using the system for two years and may end up using it as part of a larger organization. Albeit I have critiques of the system, however I have heard HORROR STORIES about other systems. All things being said, I would prefer using the system again above others that I've seen and heard about.
Cathy from LTC Professionals
Date: October 2012
Our organization has 3 doctors that are primary physicians to residents in nursing home. We provide service for 9 nursing homes and continue to grow. We have 4 office staff and are all virtual. We use eClinicalWorks and Group One for billing and host through PSM.
We went with eClinicalWorks because Group One billing was incorporated with them and also the hosting of the server. We did not want to have to update our own software. We are a relatively new business and did not have any software previous. We bought it in 2011 and the implementation went fine. The team did learn how to use eClinicalWorks quickly and the templates have been very useful.
In regards to customer service I find that my main contact at Group One Tara Carney has been fantastic. When I have a need or issue she is right on it for me. She seems to know who to contact for me and they get back to me in a timely manner.
eClinicalWorks customer service is much tougher because of the big size and it seems that 4 people contact me about something that one person could take care of. I understand that it is large and things need to go through channels so I have just accepted that I will get many phone calls and need to go through many people. I seem to go back to Tara to have her handle the situation for me and she always points me in the right direction.
We are a different type of health care business and I know we have pushed a few people out of their box to get the functionality that we need to provide the best quality of care for the patient and to make it a great working environment for all. In doing so eClinicalWorks and Group One have always been receptive to growth and change to fit our needs so we can progress and that has been very much appreciated.
I would have to say the Group One has been fantastic and is the main reason that we are very happy with our choice of EMR. I would like to give Renzi Russell and especially Tara Carney much of the recognition they deserve for providing excellent customer service and a fantastic knowledge of their positions. Tara has been wonderful with all she does.
Dr David from Beacon Medical Group, P.A.
Date: October 2012
I've used billing serivces in the past, but NONE have performed at the level of Group One with eClinicalWorks. My A/R Days is significantly below the benchmarks of MGMA/AGPA/HFMA/MBMA/etc. My collection aging profile is just fantastic! The arrangement I negotiated with Group One is one of a mutually rewarding partnership. They've met, and more often exceeded by a great margin, all of my expectations. I particularly like working with a lady by the name of Renzi Russell. She's top-notch, as are the ladies of her "crew". It probably sounds like I'm gushing, but I'm trying not to sound such. However, the people at Group One I've had dealings with first-rate. I've never been treated rudely. They always give me a cogent answer, or they'll do the appropriate research, and give me the answer I need ASA they can. In sum - one could do MUCH worse than associate themselves with this company, and couldn't find any other such organization to a better service for their practice. Thx.
Medha from Women's Clinic of Oakdale, L.L.C.
Date: December 2011
We, too, have one RHC and another non-rhc clinic. We recently went live with eClinicalWorks (10/21/2011) and are very pleased. We had added additional staff (2 at the non-rhc & 1 at the rhc) to handle the expected slow-down post conversion, disclosing to those new additions that the job would be temporary and last until the clinics begin handling the new system. Well, all additional staff has already been given their notice. We have found that any potential problems or questions get tackled in a timely manner.
And, believe it or not, we have barely scratched the surface of what is possible with eClinicalWorks!!!