eClinicalWorks EMR Software


 

eClinicalWorks has emerged as a leader in medical software solutions that enables healthcare providers to deliver the highest quality of care. By putting customers and employees first, eClinicalWorks has built an electronic health records software that is top rated in customer satisfaction and usability.

eClinicalWorks V10 is ONC-HIT 2014 complete EHR certified to help practices meet Meaningful Use requirements for Stage 1 and 2. eClinicalWorks V10 is also ICD-10 compliant and includes an ICD-10 search feature to help providers find an ICD-10 code with ease. eClinicalWorks is available as both an on-premise solution or as a hosted solution (SaaS). eClinicalWorks offers a unified EMR and PM system, patient portal, electronic health exchange, P2P, eClinicalMobile, eClinicalMessenger, eClinicalTouch, and CCMR for population management.

GroupOne Health Source, a Gold Certified reseller of eClinicalWorks, is an industry leading EHR implementation and billing company focused on improving practice management. GroupOne offers sophisticated training and revenue cycle management services designed for eClinicalWorks users. GroupOne’s 20+ years of experience and unique combination of services is most appreciated by practices that are experiencing problems with patient collections, claims submission, ICD-10 transition, high accounts receivables, denials, high overhead, or improper coding.

eClinicalWorks will benefit any size practice and nearly every specialty. eClinicalWorks has received a number of awards and accolades for the software and success as a privately held company. To date, 10 customers have received the prestigious Davies Award from HIMSS and more than 50 accountable care organizations have chosen eClinicalWorks.

 

eClinicalWorks - eClinicalWorks Scribe
 
  • eClinicalWorks - eClinicalWorks Scribe
    eClinicalWorks Scribe
  • eClinicalWorks - iPad App eClinicalTouch Progress Note
    iPad App eClinicalTouch Progress Note
  • eClinicalWorks - Version 10 ICD-10 Smart Search
    Version 10 ICD-10 Smart Search
  • eClinicalWorks - eClinicalWorks Version 10 Progress Note
    eClinicalWorks Version 10 Progress Note
  • eClinicalWorks - Practice Management Claims Screen
    Practice Management Claims Screen
  • eClinicalWorks - Patient Portal Home Screen
    Patient Portal Home Screen
Supported Operating System(s):
Windows 8, Web browser (OS agnostic), Mac OS

30 Reviews of eClinicalWorks

 

from HMII of San Francisco (now defunct)
Specialty: Internal medicine
Size of portfolio: 2 to 5 users Portfolio size: 2 to 5 users

eClinicalWorks Review

Ease-of-use

The staff found the software extremely hard to use and had to develop workarounds to actually get daily work done.

Functionality

For a very small practice, it was like having a 747 to get across town; it was overly complicated and expensive, not suitable for modest needs.

Product Quality

It didn't crash often. Most of the time, it worked fine, although there were regular problems connecting to databases.

Customer Support

There was no investment in a practice's success and no sense of ownership of problems. It definitely felt like once you were obligated to pay them, that was their main concern.

Likes Best

Read this review as a warning if you are considering eCW.

Likes Least

My brother asked me to step in as emergency manager of his primary care medical practice in San Francisco in 2009 (my background is tech startups). He's an internist and was salutatorian of his UCSF med school class, so he's a smart guy, even in a room full of smart guys. And he's extremely hard-working.

His partner chose eClinicalWorks for their 2-doctor practice. What was their experience?

First: it was extremely, and they had to make regular payments to keep using it, so when they got into financial trouble, this was one bill they had to pay, every time, because if they didn't, eCW could literally shut off the software and shut down their practice. That happened once, and then I made sure it did not happen again until we closed the doors (I was there 6 months, the last one spent actually shutting the practice down and helping my brother file Chapter 7).

Second: eCW's company culture, like that of almost all software companies (again, my background is high tech) is to over-promise and under-deliver. The company has absolutely no skin in the game. They do not have to actually make their software useful to you in order to get paid, and they don't care if their system is actually helping you run your practice; they only want to get paid.

Third: the software was overly complicated to use. The training was inadequate and not a priority for the vendor, and all the training was at an additional cost. This is a joke; the training should have been comprehensive, extensive, and free. I think the support staff probably needed about 3-4 times as much formal training as they received. They universally disliked the software, mainly because they felt it was overly complicated and not intuitive.

Recommendations

Shop around. I would find another solution if I were you.

 

from Block, Nation, Chase & Smolen Family Medicine
Specialty: Family medicine
Size of portfolio: 2 to 5 users Portfolio size: 2 to 5 users

10 years on eCW

Ease-of-use

Very intuitive! Also, many features are designed to minimize clicks.

Functionality

Very customizable! And it interfaces easily with numerous labs, radiology centers, electronic clearing houses for claims and insurance eligibility verification, state immunization registries, devices for spirometry and EKG testing, and for electronic (Peer to Peer) referral and record transfers between providers.

Product Quality

Excellent! eCW definitely is a product that keeps getting better and better as they stay cutting edge with all the latest features and capabilities.

Customer Support

If I happen to have two tickets to input at one time, before I can finish typing in a second ticket request to fix something, someone is often calling on our phone to respond to the first ticket. Support tickets definitely get quick responses most of the time, and we usually have the same support techs for years at a time, so they get to know us, and we get to know them.

Likes Best

eClinicalWorks is very intuitive and easy to use. Overall, it is an excellent EMR and PM software product that is full of the latest EMR features, which makes seeing patients and running a medical practice highly efficient. The customization and interface capabilities have also been a big bonus with eCW. It is also great value for the cost. In our 10 years on eCW, we have never had a price increase for our annual maintenance costs, and over that time frame, eCW even added 24x7 support at no extra cost (even for routine tech support issues). Also, none of our three lab interfaces or two radiology interfaces have cost us a dime. Additionally, eCW has been great at keeping up with all the Meaningful Use requirements and making it easy to attest for our Meaningful Use bonus (at no extra cost to us).

Likes Least

There is nothing that I dislike, but if I had to list anything, it would be that eCW offers so many features and options that I could see a new user potentially being a little overwhelmed by all these capabilities, although that's not really a bad thing when you think about it.

Recommendations

Definitely compare different EMRs for their documentation, efficiency, customization, and interface capabilities, as well as all the features they offer, and the costs for implementing and maintaining the EMR. Most likely, you will find eCW to be the top choice. I have multiple friends on other EMRs that have seen me use eCW and have told me that if changing EMRs was not so burdensome, they would definitely switch over to eCW.

 

from Avance Care
Specialty: Family medicine
Size of portfolio: 21 to 50 users Portfolio size: 21 to 50 users

The Best EHR on the Market

Ease-of-use

Our staff members are fully up to speed very quickly. Providers take a little longer, as they capture most of the quality reporting information. Superusers can navigate through the system at lightning speed. I have 10 providers, and we seek to achieve work-life balance. So long as their volume is under 30 patients or so per 12 hour shift, they can go home with all their notes complete at the end of the day.

Functionality

There is nothing we seek to achieve that does not have software support within eClinicalWorks. Free webinars, support, and patient engagement account managers can help you get it working.

Product Quality

The product suffers slightly from rapid cycle deployment. New features are not always fully functional on day one, but we are very satisfied with the continuous improvement and expansion.

Customer Support

Support is excellent. In most cases I get a first level call within just a few minutes of opening a ticket. If we are unable to resolve, my strategic account manager can get me to the right person for resolution, typically on the same day. We have a lot of complex interfaces that are well maintained and supported. This drastically reduces our data entry workflow.

Likes Best

We love the cloud product and have been using it for nearly 9 years. I have not worried about a server backup or hardware upgrade for our production system in many, many years. We enjoy exceptional uptime and lots of cool features for everything from charge capture to population health management to HCC RAF capture. We have 17,000 web enabled patients, 5,000 of whom are logging in at least once per month. This has really helped reduce phone volume and increase continuity. Many of them are using the product on their smart phones to coordinate and understand their care. The eBO product delivers interesting, customizable, and actionable reporting.

Likes Least

As with all EHRs, they have been in rapid cycle deployment since 2008, as dictated by the federal government. This has resulted in some bugs and some delays in clinical development while the arcane and pretentious directives of the Meaningful Use program are achieved.

Recommendations

If I were jumping in again for primary care, I would choose eClinicalWorks again. It may be that some software is easier to use out of the box, but eClinicalWorks is agile and can be adapted to our ever-changing marketplace in a shorter time to market. For example, providers were asked to do the opposite of HCC coding when the pre-existing condition problem existed with medical insurance. Now we are asked to be very specific to support ACO and value-based payment models, and eCW can be quickly customized to achieve this goal.

 

from Wayesboro Medical Arts
Specialty: Family medicine
Size of portfolio: Single user Portfolio size: Single user

Left alone to fend for yourself

Ease-of-use

It requires too many clicks and is too slow. Many of the features such as the drug list make it very frustrating to add, delete, or change dose.

Functionality

You have to reprogram it to work the way you do, with no help or guidance.

Product Quality

See my other comments. If you want to build your notes from scratch using a very unintuitive format, you will enjoy this.

Customer Support

There is a huge. language barrier. None of the people really seem to care to assume responsibility for solving your problem, but rather just gives a glib brush off answer usually. We have routinely given up calling tech support, because it is easier to play with the program ourselves to see if we can get it to do what we need.

Likes Best

The printed visit output is attractive.

Likes Least

It has taken several years to get the program to have basic and needful parts of the visit in the proper place. One has to figure out how to modify the program to your own needs and then do this yourself. Often it's lots of trial and error. Some parts of the program have large numbers of tests, results, etc. listed that have nothing to do with my practice and take hours to delete. I feel like I am using someone else's program. The tech support is horrid. If you are able to explain to them what the problem is, you are lucky if they can communicate the solution to you, unless you are fluent in some language from another continent.

Recommendations

Look to the amount of customization that has to be done, and don't expect any help from tech support.

 

from Mitch Freeman, MD PC
Specialty: Family medicine
Size of portfolio: Single user Portfolio size: Single user

Too complex, refuse to give instructions, and want to charge for reinstall

Ease-of-use

You will never master all of the system, and you will keep making online tickets to understand it even after years of using it.

Functionality

The functionality is good only when I can use it, not when I have to constantly keep asking questions even after years of using the system.

Product Quality

It's too complex and impossible for one person to understand the whole system; it will make a slave for expensive IT support.

Customer Support

Their customer support is my least favorite part. See my comments in the Likes Least section.

Likes Best

It has a lot of functionality that you rarely use for a solo practitioner, and if you want to use it, you will have to pay extra. And by the time you need to use it again, you will not remember how to use it, because it is not user-friendly.

Likes Least

All support techs are Indian with strong accents, so they have to repeat everything multiple times to understand them. They charge for extra services, and their support will not include helping you to reinstall a fax or a server if you happen to change the machine! They refused to give me instruction and insisted that I have to pay above and beyond what I pay for the yearly support.
They will not resolve multiple problems or issues with one call; they will either charge extra or you have to make an online ticket for one problem at a time.
The system is very complex, and there is no one person that knows all of its function. I was not told that they have these extra charges when I purchased the system.

Recommendations

Get a simple and reasonably priced EHR that they will not nickel and dime you to death. Talk to their support, and see if you can understand them.

 

from First Gen Medical
Specialty: Dermatology
Size of portfolio: 2 to 5 users Portfolio size: 2 to 5 users

It hasn't been good

Ease-of-use

It seems to have too many layers to it for my liking.

Functionality

We need a more robust, sophisticated system. There is always room for improvement.

Product Quality

The quality was okay, but we just had a lot of problems with it.

Customer Support

The support was the best part; they were okay.

Likes Best

The interface was nice. It looked more modern than it felt.

Likes Least

It works sometimes, but most of the time, we seemed to have problems

Recommendations

I haven't had much time to evaluate other software systems.

 

from HPCL
Specialty: Cardiology
Size of portfolio: 2 to 5 users Portfolio size: 2 to 5 users

Over-rated EMR with bad training

Ease-of-use

Everything requires too many clicks. The templates are not easily accessible.

Functionality

Multitasking isn't possible. You can't navigate from one location to another without closing windows

Product Quality

It's complex and bad. The working window is too small. It doesn't permit using fullscreen in the working window.

Customer Support

The support from India is very good. The support in the US feels like marketing hype.

Likes Best

There is very little to like about this product.

Likes Least

The overall design is bad. Navigation is very complex. The working window is too small. There are no multitasking capabilities. The document management is very poor.

Recommendations

I came in to eCW after having a paperless office for 14 years. Thus, I am not new to EMRs. This review was done out of the frustration of having to deal with a clunky and bad EMR. It is unnecessarily too complicated and approaches simple things in a complex way.

 

from Arthritis Associates
Specialty: Rheumatology
Size of portfolio: Single user Portfolio size: Single user

Too many clicks

Ease-of-use

The EHR requires a thousand clicks.

Functionality

It's very tedious to document patient visits.

Product Quality

It's poorly designed because it requires so many clicks to accomplish a simple task.

Customer Support

They have decent support, but the problem is the software. They cannot help with that.

Likes Best

I like the e-prescribing.

Likes Least

There are too many clicks. You have to be perfect and not make mistakes, or you will pay with many more clicks.

Recommendations

I don't have any recommendations for others evaluating software like this.

 

from Phenix City Children's
Specialty: Pediatrics
Size of portfolio: 2 to 5 users Portfolio size: 2 to 5 users

Horrible experience with eCW

Ease-of-use

It has too many windows to click in and out of. It will make you very, very inefficient because charting takes way too long.

Functionality

Anything that you need help with will take several days and tons of frustration!

Product Quality

It is very frustrating to work with eCW.

Customer Support

Their customer support reps do not know their own product, and it is immensely frustrating to get any issues addressed.

Likes Best

Very little. The vendor's technical support and customer service are horrible.

Likes Least

Their customer service is so bad. All the trainers and managers are Indian and don't seem to have the concept of the American way of doing business.

Recommendations

Do not just look at the product; look at the customer support as well. Talk to current ECW users and ask them for feedback.

 

from Framingham Pediatrics
Specialty: Pediatrics
Size of portfolio: 6 to 10 users Portfolio size: 6 to 10 users

Excellent system - Very intuitive like a Mac

Ease-of-use

When we hire a new employee, we do not have to train them how to use the system. All we do is have them sit next to someone using it for a day, and then they do it themselves.

Functionality

It meets all the needs of a busy clinical practice.

Product Quality

eCW is constantly improving their product. They do not charge for upgrades.

Customer Support

Support is available via a portal at any time. They can fix most problems over the internet.

Likes Best

The product is very easy to use and very easy to understand. Features like the Registry and Patient Portal make it a powerful tool for population health.

Likes Least

There's nothing to complain about with eClinicalworks. .

Recommendations

Make sure you do a demo at a real live practice. Do not trust EHR demos by salesmen.

 

from Sparks Family Medicine
Specialty: Alternative & holistic medicine
Size of portfolio: 11 to 20 users Portfolio size: 11 to 20 users

It's been a money loser for us

Ease-of-use

It constantly crashes with the twirling circle of death then the white screen. The pop-up windows for the ROS and the exam are so small my eyes are fatigued by mid-afternoon. I have to be constantly opening and scrolling new windows just to do a simple rhinitis visit. While I was able to do a new patient visit in 30 minutes, it now takes me an hour.

Functionality

If all you think about is the final bill and business analysis, it works. If you think the patient comes first, it doesn't work well at all.

Product Quality

This product does not flow well, is not intuitive, is difficult to set up, and crashes frequently. Many of the terms used seem as if they are from a foreign translation.

Customer Support

They need to have more information on how to create speed and convenience in the exam room rather than just watching some videos on YouTube.

Likes Best

There's very little I like. It provides the very basics for getting the patient out the door and general billing.

Likes Least

I have been using and developing EMR software since its inception. I even wrote my own EMR version using Microsoft Office Access in the mid-1990s. The sales pitch is not made to the clinical user who does all the input but to the back office manager who keeps regular hours, does not see patients, and does not take calls. They make a fancy pitch on how they can make the business part of the medical office run easier and can save time for the office manager. Then they charge extra for the clinical part to run easier. I used to be able to see 30 patients a day; one day I even saw 52. Now it is a real struggle to see 15. The Rx function is a real time consumer. I need to look up what I want to do in my MPR, and then, if I am lucky, translate it into ECW speak. The ICD-9 codes do not match what is commonly used in the majority of other ICD-9 descriptors. I can find a better ICD-9 description of my diagnosis using Google.

Recommendations

The exam room is where you service the patients and address their needs. With this EMR, a clinician spends most of the time and attention on eCW and not the patient. I am of the philosophy that in the exam room, the patient deserves 100% of your attention. With this EMR, there is no way that can happen. It is only a matter of time before mistakes will be made. When looking at an EMR, a clinical provider needs to keep the patient first and foremost. Speed, efficiency, reliability, and error-free confidence are what counts.

 

from Internal Medicine of St. Louis
Specialty: Internal medicine
Size of portfolio: 11 to 20 users Portfolio size: 11 to 20 users

Epic let down.

Ease-of-use

The layout of the actual encounter is very time-consuming to get through. Use templates. If you don't learn how to make them, eClinicalWorks can help you, but it will cost you a few hundred to a few thousand dollars to have them created.

Functionality

We have had a significant decrease in revenue since using eCW and experienced a lack of support from the company itself.

Product Quality

It works. We have our own server, so there isn't much downtime. But the main problem is that it's very basic out of the box and requires a big investment to customize.

Customer Support

Their support is very hit or miss. Sometimes we get someone who can help us, but most of the time, we don't. There have been many times where the person on the other end cannot understand what my staff is saying. There have been times where support has asked for server downtime during peak hours for issues that can easily be resolved after my office is closed.

We rarely hear from our account manager, and it has changed so many times in the last two years. They do not really like sharing information, unless we want to pay for it.

Likes Best

Nothing. From top to bottom, I've found nothing that makes this a better choice for me than what else is out there.

Likes Least

We acquired a practice that had eCW and liked it more than the EMR system we had at the time. We had just moved off of paper charts a year earlier and were looking for an EMR that would help our workflow. Although the initial onboarding cost of eCW was relatively low, there were many hidden costs. It cost extra to pull reporting data or to include specifics we were looking for in those reports. This software is extremely basic before spending a lot of money to customize it. Adding a provider to the system is also pretty expensive.

We also found out that eCW does not submit all ICD-9s that are listed on the encounter. We had to request this to be added onto our system. This caused a significant revenue reduction for our Medicare Advantage programs.

If you are unfamiliar with Meaningful Use Attestation, they can help you, but they charge per hour to teach you how to do it. Training costs are extremely expensive.

Recommendations

Be careful. Although the initial cost of is low, expect to spend a considerable amount of money to get it up to par. Pay attention as to how to make templates.

 

from PPOC
Specialty: Pediatrics
Size of portfolio: 6 to 10 users Portfolio size: 6 to 10 users

Cambridge Pediatric Experience with eCW

Ease-of-use

I am a non-techie and Mac user. My standards of ease of use are different and perhaps higher than those who are computer and DOS savvy.

Functionality

It minimally meets my needs. I am able to document a visit, anthropomorphic data, PE, Dx, eprescribe, write orders, get some results directly, note treatment and follow-up, keep record of immunizations, code and bill, note f/u. It allows for Meaningful Use, registries, practice management, and some accounting.

Product Quality

For me, it's barebones and anemic. Of the two other systems I have used that are hospital-based, this is the worst in terms of features and utility for pediatrics. The workflow is awkward. As a non-tech user, I need my EMR to be a tool to support patient care. eCW has always felt like a burden. If an individual isn't interested in capturing the individuality of a developing child or personalizing the patient's record, perhaps eCW will work for them.

Customer Support

The support is adequate. They will call you back, try to understand the issues, and attempt to fix problem, but recently, it took over three weeks to prevent the software from suddenly quitting in the middle of a patient encounter. I do not know what the problem was that was fixed. There is often a rush to say the problem is solved.

Likes Best

There's nothing that I like.

Likes Least

It's cumbersome, with lots of boxes and windows to check to enter information. They are slow to implement upgrade suggestions. It's basically one size fits all. The process to fix problems is tedious.

I have had an icon on my screen for over five years that portrays me as racially white with strawberry blond hair, which I find to be insensitive and unimaginative. I am an African-American MD with dark brown hair.

Recommendations

Buyer beware is my best advice.

 

from Sunshine Pediatrics

Ease-of-use

Ease-of-use

 
Functionality

Functionality

 
Product Quality

Product Quality

 
Customer Support

Customer Support

 

I've used many EHR systems throughout my medical training and eClinicalWorks is by far the most intuitive, easy to use and easy to learn system I've worked with. I've trained many staff members on the system as well and they have also had an easy time figuring out the system. I learn new things everyday that can make this system even more functional for my practice. It definitely saves me time and helps my billing due to the simplicity of documentation.

 

from Spine & Neuro Pain Specialists

Ease-of-use

Ease-of-use

 
Functionality

Functionality

 
Product Quality

Product Quality

 
Customer Support

Customer Support

 

GroupOne, has the best customer service. They are very easy to work with, and are very knowledgeable, of all aspects of the EMR. The communication is always open, and the frequent emails that are sent out or very informative - informing you of all the latest changes and updates for Medicare and how to get the most for your reimbursements.

In this ever changing reimbursement world, it is nice to have someone looking out for the best interest of your practice.

 

from Big Sky Dermatology

Ease-of-use

Ease-of-use

 
Functionality

Functionality

 
Product Quality

Product Quality

 
Customer Support

Customer Support

 

We are a small but very busy dermatology practice and depend on effeciency to produce quality and affordable health care to our patients while at the same time running our practice in the most profitable manner possible. eClinicalWorks has been our EMR/EPM of choice since we opened our doors in 2009 and we continue to rely on it to help us reach our operational goals. GroupOne Health Source helps us in this process by not only serving as our billing company but as our eClinicalWorks service techs. It takes a team to run any office and we view GroupOne as valuable member of our team! Anna Booker serves in the role of client liason and does a fantastic job of providing access to anything we need including coding, billing, maintenance, and reporting questions which may come up.

I would HIGHLY recommend GroupOne to anyone who wants to add an excellent member to their team and would recommend eClinicalWorks as an EMR/EPM system to navigate the demanding task of healthcare record-keeping.

 

from Julianne M. Dunne, MD

Ease-of-use

Ease-of-use

 
Functionality

Functionality

 
Product Quality

Product Quality

 
Customer Support

Customer Support

 

We started with eClinicalWorks because GroupOne Healthsource is who we wanted for our billing company. The eCW system is easy to use, and has had no problems as far as the EMR is concerned. I will say that sometimes when the weather is bad, our remote connection is slow, but who can control Mother Nature?

Having a small practice, we have trust that the claims will be done effectively and efficiently with GroupOne.

Anita Broeker and the team from the GroupOne Billing staff are extra helpful to our practice. They do all the work behind the scenes, but are always available for anything the MD or the staff needs.

Knowing that all the claims will be followed up on and we don’t have to worry about reimbursements, and just focus on patient care, makes for the best health care possible.

I would recommend GroupOne Billing, they are great!

I would recommend the eClinical Works System as well.

 

from Family Medical Center

Ease-of-use

Ease-of-use

 
Functionality

Functionality

 
Product Quality

Product Quality

 
Customer Support

Customer Support

 

I am the office manager for a 3 physician family practice group in Arizona. Group One Health Source has been very good at helping with any issues that have come up. I can call at any time and get answers. I am very happy with our liaison. It is very reassuring that I can count on her to help with any questions or problems, and know that everything will be taken care of properly. The coding team is a great resource. I have reccommended Group One in the past and would reccommend them again.

 

from Atlanta Vanguard Medical Associates

Ease-of-use

Ease-of-use

 
Functionality

Functionality

 
Product Quality

Product Quality

 
Customer Support

Customer Support

 

We are a new internal medicine (adding cardiology in September 2013) practice in Atlanta, and we have been using eClinicalWorks 9.0 as our EHR from the start (December 2012). Both our administration and clinical staff find It is very easy to use. It provides all the options you could ever need. Our GroupOne representative, Patricia Brodie, is awesome! She is very attentive and available to our office. She is very knowledgeable, informed, and helpful. She works with a sense of urgency for our office, has great follow up and attention to detail; she is very professional and amicable too. Megan was our implementation coach and she also exceeded our expectations. We feel very satisfied with eClinicalWorks and GroupOne! Thank You!

 

from Nacogdoches Spine

Ease-of-use

Ease-of-use

 
Functionality

Functionality

 
Product Quality

Product Quality

 
Customer Support

Customer Support

 

I work for a neurosurgeon in Nacogdoches, Texas. My doctor was previously part of a group practice and decided to go out on his own. He learned of eClincalWorks from several colleagues that use this same software. After some research, he decided to proceed with installation through GroupOne Health Source. While the actual installation and training took a while to get scheduled, once the installation was complete, they did a fabulous job of training us and have continued to provide great support. The interface is, in my opinion, very user-friendly and self-explanatory. When I do have a question or problem, I usually receive resolution very quickly.

 
 
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