eClinicalWorks EMR Software

7 Reviews (3.6/5)

eClinicalWorks has emerged as one of the largest and fastest growing medical software companies in existence. Its success stems from the founders’ unique approach to building a business; they took no outside capital and emphasized putting customers and employees first. The organization was profiled in a Harvard Business School case study as a result.

The eClinicalWorks system is a completely integrated EMR and practice management suite designed for ambulatory care environments. The system includes functionality that automates the entire workflow from when a patient arrives at the office to when they leave. The system’s scalable nature makes the product a good fit for a range of practices, from solo practices to large clinics with hundreds of providers. The system also has such a wide range of specialty-specific templates that it can address the needs of most specialties. eClinicalWorks is also open in such a way that it is particularly effective in integrating to community or state-wide health record networks.

eClinicalWorks has emphasized a number of usability an efficiency features, including the ability to look up a patient with a single click, mobile support and integration of faxes, lab reports an patient referrals. The product also offers a patient portal, which allows patients to log in, access their records and deal with billing and scheduling communications.

eClinicalWorks has received a wide range of awards and accolades, while its customers have often won the prestigious Davies Award from HIMSS for their outstanding use of electronic health records.

Due to its leadership position, we believe that eClinicalWorks should be evaluated by most physician practices and clinics.

GroupOne Health Source, an industry leading EHR implementation firm, offers sales, service and training services for eClinicalWorks and has achieved Gold Certified status. The company has more staff focused on eClinicalWorks than any other eClinicalWorks reseller partner. In addition to supporting customers in implementing and adopting eClinicalWorks, GroupOne also offers sophisticated revenue cycle management services designed for eCW users.

GroupOne’s OneRate program includes a complete eClinicalWorks system and revenue cycle management services. Under this program, GroupOne pays all EHR license and maintenance fees for the practice, while providing outsourced medical billing services. Basically, the EHR is provided for free when a practice utilizes GroupOne’s billing services.



Patient Registration and Scheduling

Patient Registration and Scheduling

 
Electronic Medical Record

Electronic Medical Record

 
Electronic Billing

Electronic Billing

Patient Portal

Patient Portal

 
Best EMR for Small Practices

Best EMR for Small Practices

 
Best EMR for Large Practices

Best EMR for Large Practices


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7 Reviews of eClinicalWorks

Overall rating
Review by from Dr. Wendi J. Lundquist, DO |
Ease-of-use
Functionality
Product quality
Customer support
Our training with GroupOne was very good! I was relieved to finally understand key components of eClinicalWorks including template making, portions of the patient portal module, and how to streamline information. We have really been able to step it up a notch in our practice, and I can handle more patient volume without getting too frustrated with the system. Our trainer was REALLY patient and worked with all of the team members. Thank you GroupOne! We will most definitely utilize your services in the future if needed.
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Review by from AllCare Internal Medicine |
Ease-of-use
Functionality
Product quality
Customer support
If you can't type, this would be a perfect EMR. It requires constantly clicking to go in and out of different menu boxes. The overall note itself is difficult to access and all amendments must be made by making multiple clicks to get back to particular boxes, "ROS, specific system," or, "Physical Exam, specific system." Prescription details such as dosing are impossible to amend or delete with our system constantly showing that lisinopril should be taken twice daily.

It is good for information retrieval, front office personnel use for scheduling, etc. It is a serious time hindrance for providers in documenting a patient visit, however. It's not a good choice for complex patients or a high volume practice. It may be a cheap EMR for a start up clinic. The customer support is good, but it's just a shame that the product is geared more for ancillary medical staff rather than the health care providers.
Overall rating
Review by from King Dermatology |
Ease-of-use
Functionality
Product quality
Customer support
We purchased eClinicalWorks as soon as my husband finished residency and opened his private practice 2 years ago. We have found that the EMR is quite easy to work and does not seem to slow down our clinic. However, when looking at the practice management side, it seems eClinicalWorks is lacking. Another frustration that we have experienced is with Customer Support. We have had numerous issues, and it seems like their Customer Support is more interested in 'Closing' the ticket than actually resolving the issue. We are seriously considered looking at other systems because we cannot seem to get the support that we need. When looking at an EHR, you may find that eClinicalWorks has a reasonable price but what good is that if you can't get the support you need.
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Review by from Metcare of Florida |
Ease-of-use
Functionality
Product quality
Customer support
Our organization is a little different. Our business is mostly capitation based with a little fee for service, which makes us unique. It was a little difficult in getting up and running for the back end business office. The clinical side worked beautiful from the start. The product itself is a very good product it was just getting it to work for us, which we are on track for doing that. Group One has been wonderful in helping us make EclinicalWorks work for us. They have helped show us different things on the back end to have the system do what we need it to. I would recommend Group One and the product EclinicalWorks to anyone thinking of going electronic.
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Review by from User |
Ease-of-use
Functionality
Product quality
Customer support
eClinicalWorks requires training for new providers. They charge a minimum number of days and associated travel costs. They send trainers from outside of town even if they have a local office. Be prepared to be charged by eClinicalWorks if your trainer has to change flights or schedules due to inclement weather delays, including blizzards. There is a per diem charge for the time they are stuck in your area even if they are working remotely for the company.
Overall rating
Review by from self |
Ease-of-use
Functionality
Product quality
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I have just received the chance to start working with the system, and its okay. I think the customer service could be a little more supportive. Yes I would recommend eClinicalWorks to others!
Overall rating
Review by from Women's Clinic of Oakdale, L.L.C. |
Ease-of-use
Functionality
Product quality
Customer support
We, too, have one RHC and another non-rhc clinic. We recently went live with eClinicalWorks (10/21/2011) and are very pleased. We had added additional staff (2 at the non-rhc & 1 at the rhc) to handle the expected slow-down post conversion, disclosing to those new additions that the job would be temporary and last until the clinics begin handling the new system. Well, all additional staff has already been given their notice. We have found that any potential problems or questions get tackled in a timely manner.

And, believe it or not, we have barely scratched the surface of what is possible with eClinicalWorks!!!

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