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eClinicalWorks EMR Software
 | 15 Reviews (4.3/5) |
eClinicalWorks has emerged as one of the largest and fastest growing medical software companies in existence. Its success stems from the founders’ unique approach to building a business; they took no outside capital and emphasized putting customers and employees first. The organization was profiled in a Harvard Business School case study as a result.
eClinical software is a completely integrated EMR and practice management suite designed for ambulatory care environments. The system includes functionality that automates the entire workflow from when a patient arrives at the office to when they leave. The system’s scalable nature makes the product a good fit for a range of practices, from solo practices to large clinics with hundreds of providers. The system also has such a wide range of specialty-specific templates that it can address the needs of most specialties. eClinicalWorks is also open in such a way that it is particularly effective in integrating to community or state-wide health record networks.
eClinicalWorks has emphasized a number of usability and efficiency features, including the ability to look up a patient with a single click, mobile support and integration of faxes, lab reports and patient referrals. The product also offers a patient portal, which allows patients to log in, access their records and deal with billing and scheduling communications.
eClinicalWorks has received a wide range of awards and accolades, while its customers have often won the prestigious Davies Award from HIMSS for their outstanding use of electronic health records.
Due to its leadership position, we believe that eClinicalWorks should be evaluated by most physician practices and clinics.
GroupOne Health Source, an industry leading EHR implementation firm, offers sales, service and training services for eClinicalWorks and has achieved Gold Certified status. The company has more staff focused on eClinicalWorks than any other eClinicalWorks reseller partner. In addition to supporting customers in implementing and adopting eClinicalWorks, GroupOne also offers sophisticated revenue cycle management services designed for eCW users.
GroupOne’s OneRate program offers great eCinicalWorks pricing options. The program includes a complete eClinicalWorks system and revenue cycle management services. Under this program, GroupOne pays all EHR license and maintenance fees for the practice, while providing outsourced medical billing services. Basically, the EHR is provided for free when a practice utilizes GroupOne’s billing services.
Recent News
The new Care Coordination Portal, released February 21, 2012, connects eClinicalWorks EMR solution with additional reporting requirements for compliance with Accountable Care Organizations (ACOs) and Patient-Centered Medical Homes (PCMH) initiatives. These organizations can take advantage of Care Coordination software within Allscripts EMR to engage with patients with email, phone or text; interact with home monitoring devices; and access care plan documentation.
In conjunction with the Care Coordination Portal, eClinicalWorks also released a new Community Analytics tool in February 2012. The healthcare analytics software gives communities and ACOs the ability to manage population health using its reporting, alerts and messaging functionality. With this tool, providers can monitor localized healthcare trends, clinical processes and initiatives on the community level. By integrating this portal with eClinicalWorks electronic health records, communities can better manage disease, medication recall and public health alerts.
To see what physicians and healthcare providers are saying about the solution, read the eClinicalWorks reviews below.
15 Reviews of eClinicalWorks
I would HIGHLY recommend GroupOne to anyone who wants to add an excellent member to their team and would recommend eClinicalWorks as an EMR/EPM system to navigate the demanding task of healthcare record-keeping.
Having a small practice, we have trust that the claims will be done effectively and efficiently with GroupOne.
Anita Broeker and the team from the GroupOne Billing staff are extra helpful to our practice. They do all the work behind the scenes, but are always available for anything the MD or the staff needs.
Knowing that all the claims will be followed up on and we don’t have to worry about reimbursements, and just focus on patient care, makes for the best health care possible.
I would recommend GroupOne Billing, they are great!
I would recommend the eClinical Works System as well.
We are currently using eClinicalWorks 9.0 and have been using it since early 2011. All of our staff, even those new to the office with no medical experience learned within a couple of weeks how to use almost every area of the software.
The technical support is very easy to work with and willing to help with anything. The amount of time we would be spending with another software system does not compare. eClinicalWorks has saved us much time allowing us to continue to grow our practice, up our production, and stay compliant with the ever changing medical industry.
We went with eClinicalWorks because Group One billing was incorporated with them and also the hosting of the server. We did not want to have to update our own software. We are a relatively new business and did not have any software previous. We bought it in 2011 and the implementation went fine. The team did learn how to use eClinicalWorks quickly and the templates have been very useful.
In regards to customer service I find that my main contact at Group One Tara Carney has been fantastic. When I have a need or issue she is right on it for me. She seems to know who to contact for me and they get back to me in a timely manner.
eClinicalWorks customer service is much tougher because of the big size and it seems that 4 people contact me about something that one person could take care of. I understand that it is large and things need to go through channels so I have just accepted that I will get many phone calls and need to go through many people. I seem to go back to Tara to have her handle the situation for me and she always points me in the right direction.
We are a different type of health care business and I know we have pushed a few people out of their box to get the functionality that we need to provide the best quality of care for the patient and to make it a great working environment for all. In doing so eClinicalWorks and Group One have always been receptive to growth and change to fit our needs so we can progress and that has been very much appreciated.
I would have to say the Group One has been fantastic and is the main reason that we are very happy with our choice of EMR. I would like to give Renzi Russell and especially Tara Carney much of the recognition they deserve for providing excellent customer service and a fantastic knowledge of their positions. Tara has been wonderful with all she does.
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