eClinicalWorks EMR Software


 

eClinicalWorks has emerged as a leader in medical software solutions that enables healthcare providers to deliver the highest quality of care. By putting customers and employees first, eClinicalWorks has built an electronic health records software that is top rated in customer satisfaction and usability.

eClinicalWorks V10 is ONC-HIT 2014 complete EHR certified to help practices meet Meaningful Use requirements for Stage 1 and 2. eClinicalWorks V10 is also ICD-10 compliant and includes an ICD-10 search feature to help providers find an ICD-10 code with ease. eClinicalWorks is available as both an on-premise solution or as a hosted solution (SaaS). eClinicalWorks offers a unified EMR and PM system, patient portal, electronic health exchange, P2P, eClinicalMobile, eClinicalMessenger, eClinicalTouch, and CCMR for population management.

GroupOne Health Source, a Gold Certified reseller of eClinicalWorks, is an industry leading EHR implementation and billing company focused on improving practice management. GroupOne offers sophisticated training and revenue cycle management services designed for eClinicalWorks users. GroupOne’s 20+ years of experience and unique combination of services is most appreciated by practices that are experiencing problems with patient collections, claims submission, ICD-10 transition, high accounts receivables, denials, high overhead, or improper coding.

eClinicalWorks will benefit any size practice and nearly every specialty. eClinicalWorks has received a number of awards and accolades for the software and success as a privately held company. To date, 10 customers have received the prestigious Davies Award from HIMSS and more than 50 accountable care organizations have chosen eClinicalWorks.

 

eClinicalWorks - eClinicalWorks Scribe
 
  • eClinicalWorks - eClinicalWorks Scribe
    eClinicalWorks Scribe
  • eClinicalWorks - iPad App eClinicalTouch Progress Note
    iPad App eClinicalTouch Progress Note
  • eClinicalWorks - Version 10 ICD-10 Smart Search
    Version 10 ICD-10 Smart Search
  • eClinicalWorks - eClinicalWorks Version 10 Progress Note
    eClinicalWorks Version 10 Progress Note
  • eClinicalWorks - Practice Management Claims Screen
    Practice Management Claims Screen
  • eClinicalWorks - Patient Portal Home Screen
    Patient Portal Home Screen
Supported Operating System(s):
Mac OS, Web browser (OS agnostic), Windows 8

93 Reviews of eClinicalWorks

Showing 1-20 of 93

 

from Ballantyne Medical Associates
Specialty: Family medicine
Number of employees: 11-50 employees Employees number: 11-50 employees

Eclinical works review

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The platform is Ok. The main flaw that I have is that there is no mail merge with the program. They only way you can send a mass email is through the patient portal. And when there are over 7000 patients it is a nightmare with patients calling to reset the portal password. It should just get sent to the email on file and not the portal.

Pros

Ease of use.

Cons

No mail merger

Advice to Others

Expensive program

 
 

from Adelanto Medical Clinic
Specialty: Pediatrics
Number of employees: 11-50 employees Employees number: 11-50 employees

eCW Review

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e-Clinical Works has been a decent EHR to assist us here at our facility. As a health care facility more time should be spent treating and providing care for patients instead of being on the phone with technical support. The technical support, for the most part, seems to have a lot of language barriers and they require a third party communication avenue to communicate with the computers. It is our hope that eCW 10e provides a less complex approach and resolves some of the current bugs faced with the 10 version.

 
 

from Roper St Francis Healthcare
Specialty: Endocrinology
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

Labor-intensive

Ease-of-use

Functionality

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Value for Money

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I have often wondered about the popularity of ECW. After all, I think there are many better systems out there, it lacks many necessary features and it is not cheap. I believe ECW owes its success to a good sales team, and to the fact that potential users think: if it is adopted by so many users, it must be good. In big corporations, the decisions are made by administrators, not by physicians, and the former are not well attuned to the negative aspects of the software.
Due to the nature of this software requiring website re-direction each time you order anything, there is a 3-4 second lag time that occurs every other click, and that adds up to a lot of wasted time at the end of the day. Windows cannot be minimized, and you cannot simply insert your cursor and start typing in a section of the chart. Therefore, if you are in the middle of writing your HPI and the patient asks you about her lab result, you have to x out of several windows, check labs and then re-open several windows, adding to as many as 13-14 clicks, and a major interruption of the workflow. The upgrade to version 10 was disastrous. Customer support is horrible. Interface with the hospital system (Cerner), with the labs and with Sure-Scripts is awful.
There are many aspects that could be improved if there was any willingness on the part of their programmers to get better, but I think they take their popularity as an indication that they are doing well. The lab review process is cumbersome. When I have lab results for one patient that I want to review and post to the note, it takes me an average of 21 clicks. Rx eligibility is dysfunctional. Saving medications as favorites has not been working since the "upgrade". The conversion from ICD-9 to ICD-10 was poorly managed. Our institution uses a separate office management software, with a lot of redundancy and poor interface.

Pros

Macros and order sets.
The form of the finished note looks nice.

Cons

Everything else (see above)

Advice to Others

Stay away and dare to think differently. Just because everyone you know orders it does not mean you have to.

 
 

from Joyner Hand
Specialty: Surgery
Number of employees: 2-10 employees Employees number: 2-10 employees

Do NOT use EClinical

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EClinical works the company is not physician friendly and is not concerned about your practice. The company wants to make a sale. The program itself can be useful in some practices; however, the amount of time and effort needed to set up the software program is poor. If you used a software program in your office and decided to change to EClinical .. be careful of data migration .. it may be incomplete. I believe that EClinical is comparable to other programs; however, the company support is poor. Therefore, if you like another software program .. use it instead of EClinical.

Pros

once the software is set up and running the program should be able to meet your goals

Cons

The company support is extremely poor. I do not recommend working with EClinical works

 
 

from mckesson technologies
Specialty: Billing services
Number of employees: 51-200 employees Employees number: 51-200 employees

E clinicals review

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This product has been very helpful for our billing services. We have access to all the patients information and records all in one screen. We can access insurance information, and benefits /eligibility.

 
 

from Tera Robinson LLC
Specialty: Mental & behavioral health
Number of employees: 2-10 employees Employees number: 2-10 employees

EClinicalWorks for Mental Health

Ease-of-use

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My experience with EClinicalWorks for Mental Health has been less than satisfactory. While this software system may be well-liked by PCP providers it is not at all the software system to use in mental health. The system is cumbersome and ill-fitting to say the least. Why is it that software developers fail to understand that their are multiple specialties within the medical field and that many of us practice under the same roof. In addition, we would appreciate and need a medical software program that is user-friendly for all specialties. Bottom line.....unless you are a GP, this is not the medical software program for you! Save your money!

Pros

For my profession, not a thing.

Cons

Cumbersome, Expensive, Not adaptable to other medical specialties, the list goes on and on...don't forget terrible customer support!

Advice to Others

Find a different medical software company!

 
 

from Eastside Urgent Care
Specialty: Urgent care
Number of employees: 2-10 employees Employees number: 2-10 employees

EClinical Works

Ease-of-use

Functionality

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Ease-of-use
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N/A

I use this product daily for dropping claims, processing electronic funds, taking payments and overall functions needed for my day to day job duties.

Pros

Easy to use

Cons

Customer Service is hard to understand due to language barrier. Updates are done during working hours which causes shut downs.

Advice to Others

Research

 
 

from San Diego Cardiology Assiciates
Specialty: Cardiology
Number of employees: 11-50 employees Employees number: 11-50 employees

EClinical Works is a good EMR

Ease-of-use

Functionality

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Value for Money

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I've been using ECW for about 5 years and think that is is one of the better EMR's I have come across.

Pros

User friendly
Functional

Cons

High price

Advice to Others

I would recommend comparing it with other EMR' s before buying.

 
 

from University Family Practice
Specialty: Family medicine
Number of employees: 11-50 employees Employees number: 11-50 employees

PCPs at Bama

Ease-of-use

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Value for Money

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We have been very happy with the overall functionality of this software as well as the excellent customer service. The company is very polite, well versed and quick to respond to each and every question or concern.

Pros

The easy of getting from one task to the next, as well as the on line chat available to talk thru a problem or training question.

Cons

That the online chat is only available on Friday until noon.

Advice to Others

Walk thru the tutorial and see for yourself the benefits of this software.

 
 

from Ajishra Technology
Specialty: Billing services
Number of employees: 51-200 employees Employees number: 51-200 employees

e Clinical Works

Ease-of-use

Functionality

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N/A

To work in eclinical work is very comfortable. We can post the charges and payments in a easy way. Taking report is easy.

 
 

from Birmingham ID & Infusion
Specialty: Infectious diseases
Number of employees: 11-50 employees Employees number: 11-50 employees

eCW Review

Ease-of-use

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I've used eCW for approx. 4 years. I find the product to be user friendly with a great deal of customization available. It's easy to learn and the online tutorials are customized for the staff so everyone is trained in the modules they would use most. It's the best PM/EHR combination I've used in my medical career. Many EHRs don't have the PM component so you are forced to use two different systems. You get both with eCW.

Pros

Customization options

Cons

Tech support used to be based solely in India and trouble shooting a tech issue with the language barrier was very frustrating. I understand that has been resolved and tech support during business hours is based in the US.

Advice to Others

Go through the demo. Get your doctors to go through the demo. Get different staff to view as well. Admin staff are going to look at different things than clinical people as well as doctors and billing staff.

 
 

from MARBLE DOCTORS LLC
Specialty: Other specialty
Number of employees: 11-50 employees Employees number: 11-50 employees

System has bugs

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I am a patience of a office that is contracted with this system, I must say that it does not work. I been trying for the past 3 days to get into the system and is just impossible.
First when I left the doctors office I was not setup with any password, they just told me to log in to the portal, so I tried to do a password retrieval the system did recognize my email and send me to a window where asked for my date of birthday or phone number in order to authenticate, I trying several times with one or the other nothing worked so I was locked out of the system, called the doctors office as per instructions on the screen and spoke with someone there who reset the password and told me to use my email as the username again it did not work, so I called again and they checked inside my registration if all was corrected email, day of birth, phone number everything matched, the lady at the doctors office reset my password again and this time I try cleaning my browser before. Again the system did not allowed me in, so I try again from my apple phone just to try one more browser and nothing.
So don't even bother wasting money on this system it does not work. If I am a young person who builds websites and I cannot even get in imagine most of you patients who are mostly seniors how difficult it would be for them.

Pros

no pros

Cons

as I said from a patience perspective it does not work

Advice to Others

my advice is that you look for another company, this company does not even have a tech support team available for patience they rely on the doctors office to just reset password that not always will be the answer

 
 

from InnoMed Management Group
Specialty: Pain management
Number of employees: 2-10 employees Employees number: 2-10 employees

Always recommend for small to medium practices

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Value for Money

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I am a consultant who helps start practices. I always recommend eClinicalWorks for the low startup costs and ease of use. They have all of the implementations down to a science, and it is very easy to learn and implement.

Pros

It is very easy to learn, and billing administration and the billing process are both very easy and intuitive. Training is excellent.

Cons

I can't think of anything. Every system has things it cannot do that you wish it could, and eCW is no different in that regard. Even still, I believe it is the easiest and best value for the money.

Advice to Others

Start early, as the implementation schedule can be up to 14 weeks, and it is relatively inflexible. But at the end, you end up with a great product that you know how to use.

 
 

from Central Texas Pain Center
Specialty: Billing services
Number of employees: 2-10 employees Employees number: 2-10 employees

Eclinical works

Ease-of-use

Functionality

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Ease-of-use
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I enjoy using eClinicalWorks for the most part. I like the ease of the software. I can see why the developers chose to try and be different and develop certain aspects of the billing and data entry different from other medical billing software. I dislike not being able to keep windows open for reference, you have to close out of each window to proceed into another, especially messaging, encounters, payments, etc. With other billing software I'm able to leave windows open to reference from and add to until I decide to close and save. The reporting is one the easiest tools I have seen in a software, this is a plus for AR, financial reports, billing reports of any nature. Their customer service and how to videos make learning this software very easy, definitely an added bonus.

Pros

Ease of the software, reporting, customer service and how to videos

Cons

Having to close out of windows to proceed. Too many steps to complete one task at times. I do not like the ERA style that comes through.

 
 

from Pulmonary clinic
Specialty: Family medicine
Number of employees: 11-50 employees Employees number: 11-50 employees

money/ profit oriented only

Ease-of-use

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Value for Money

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We are using this product since 2012 with promise that we can create all kinds of reporting with liberty like medisoft, billing softwear. We have to submit reports every year for RHC. Every year we have hard time to run reports & support does not cover it at all. For special reports to bulid they charge you EXTRA. This year they are asking for money just to do reports. Their reporting system is much lower then Medisoft & other billing softwear. You can not have DISTINCT/ clean report foe each claim.
If you want to have distinct/ clean reports then this EMR is not for you.

Advice to Others

IF YOU LIKE CLEAN DISTINICT REPORTS & BETTER SUPPORT WITHOUT COSTING EXTRA MONEY, DON'T BUY THIS.

 
 

from Dr max noel
Specialty: Ob Gyn / women's health
Number of employees: 2-10 employees Employees number: 2-10 employees

Expensive but the best software i have ever used

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N/A

I am using many billing softwares ( kareo, nuemd, eclinicalworks, emdeon). Out of all Eclinicalworks is expensive but it is so worthy!!! This is the best and easiest software i have ever used! It has everything! Its very easy to use! You can look up patients charts, do billing, collection, send bills, manage payments and so much more and you do not need any other additional programs. Costumer service is also very helpful and professional and you don't have to wait on the phone forever to speak to them

Advice to Others

If choosing between the softwares that i used, spend a little more money but definitely get eclinicalworks!!!

 
 

from Caedel Medical Group
Specialty: Internal medicine

I love that the software continues to innovate and improve yearly.

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Likes Best

I love that the software continues to innovate and improve yearly. The software allow our office to spend less time calling patients to confirm appointments, giving normal lab result calls, and letting patient know we sent their prescriptions. It allows us to review patient chart in a instance and chart quickly.

Likes Least

The call center staff sometimes has a heavy accent and its hard to understand them.

Recommendations

Great software for private practice. it gives us everything we need.

 
 

from romero hematology oncology pllc
Specialty: Oncology / hematology

Bate and switch

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Likes Best

I had a horrible time getting the product up and running. We continued to complain and help was very slow, if any for a lot time. The service has improved but I would still not recommend this product.

Likes Least

I wish I had recorded the sale person who demonstrated the product. The program he used look different from what I have. In addition, my receptionist took one of their webinar courses and stated that it was a waste of time as the program they used was more user friendly than what we were given. I have to agree. I complained to the company about this issue. I feel I was given an order version of the program demonstrated yet they deny this. In addition, I picked this emr over another because I was promised it included telemedicine as well as medical dragon. I purchased the more costly of the two plans offered which was listed as comprehensive and included "Nuance dragon" only to be took after I signed the contract and complained that telemedicine was extra. It is not listed in my contract but I understood "comprehensive package" as included it rather than the basic package. The Nuance dragon I am told is "Nuance like" If I want the real nuance medical dragon I have to pay for it myself. The emr went live in the middle of May, yet it was not functional until late July, I was made to pay for it the whole time because the patient registration portion which was the only usable part of the emr was being used. Forget the fact that billing and patient notes was not functional. For the aggravation I was given only one month credit.

Recommendations

I wanted to have EMR up from the beginning of opening my practice. I tell my colleagues DO NOT RUSH IT. Stay on paper until you find a good EMR. There is a big fee for canceling the product. In addition, if possible, I HIGHLY recommend you video tape the demonstration and obtain what is included and what is extra cost. I personally asked if telemedicine and Nuance medical dragon was included at least twice during my demonstration and was assured it was. Bottom line, the sale person is like a car salesman. He trying to make the sale, that is how he makes his living. He will say anything to make the sale. GET IT ON TAPE!

 
 

from Urology Center of S Florida
Specialty: Urology

worst EHR we have tried to use

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Likes Best

Have a slick sales force, and promises as lot. Delivers little. Not worth the effort to try and use. People are n ice, but very rigid and have limited ability to help (company policy?)

Likes Least

Delivers on little. Difficult to talk to and communicate with
Tries to be like Apple with only phone and online support, but is a very, very poor imitator. should be considered an Imposter

Recommendations

Don't use this. Make sure the demonstration shows completely what will be accomplished and needed. Not just faceprint and fluff. Get all promises in writing. No payments until they deliver what they promise, and you are up and running.

 
 

from Mountain Park Health Center
Specialty: Family medicine

It is a very robust system and relatively easy to navigate

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Likes Best

It is not a cookie cutter application. There are multiple ways to complete different task. You are able to find the workflow that fits best into your routine.

Likes Least

Their primary customer service is on the East Coast and I am on Pacific time. When an issue arises on a Friday afternoon, it is challenging to contact the vendor for an quick resolution. Occasionally their developers are slow to respond.

Recommendations

Ensure the software can meet the needs of the client and handle the volume in the clinic. Make sure it is a well rounded application that could support other devices outside the clinic. Determine how responsive is their Project Management team and Support when corresponding with the vendor.

 
 
 
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