eClinicalWorks EMR Software


 

eClinicalWorks has emerged as a leader in medical software solutions that enables healthcare providers to deliver the highest quality of care. By putting customers and employees first, eClinicalWorks has built an electronic health records software that is top rated in customer satisfaction and usability.

eClinicalWorks V10 is ONC-HIT 2014 complete EHR certified to help practices meet Meaningful Use requirements for Stage 1 and 2. eClinicalWorks V10 is also ICD-10 compliant and includes an ICD-10 search feature to help providers find an ICD-10 code with ease. eClinicalWorks is available as both an on-premise solution or as a hosted solution (SaaS). eClinicalWorks offers a unified EMR and PM system, patient portal, electronic health exchange, P2P, eClinicalMobile, eClinicalMessenger, eClinicalTouch, and CCMR for population management.

GroupOne Health Source, a Gold Certified reseller of eClinicalWorks, is an industry leading EHR implementation and billing company focused on improving practice management. GroupOne offers sophisticated training and revenue cycle management services designed for eClinicalWorks users. GroupOne’s 20+ years of experience and unique combination of services is most appreciated by practices that are experiencing problems with patient collections, claims submission, ICD-10 transition, high accounts receivables, denials, high overhead, or improper coding.

eClinicalWorks will benefit any size practice and nearly every specialty. eClinicalWorks has received a number of awards and accolades for the software and success as a privately held company. To date, 10 customers have received the prestigious Davies Award from HIMSS and more than 50 accountable care organizations have chosen eClinicalWorks.

 

eClinicalWorks - eClinicalWorks Scribe
 
  • eClinicalWorks - eClinicalWorks Scribe
    eClinicalWorks Scribe
  • eClinicalWorks - iPad App eClinicalTouch Progress Note
    iPad App eClinicalTouch Progress Note
  • eClinicalWorks - Version 10 ICD-10 Smart Search
    Version 10 ICD-10 Smart Search
  • eClinicalWorks - eClinicalWorks Version 10 Progress Note
    eClinicalWorks Version 10 Progress Note
  • eClinicalWorks - Practice Management Claims Screen
    Practice Management Claims Screen
  • eClinicalWorks - Patient Portal Home Screen
    Patient Portal Home Screen
Supported Operating System(s):
Mac OS, Web browser (OS agnostic), Windows 8

106 Reviews of eClinicalWorks

Showing 1-20 of 106

 

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Steven from Blythewood Family Medicine
Specialty: Family medicine
Number of employees: 11-50 employees Employees number: 11-50 employees

February 2017

February 2017

Eclinical works for Family Medicine Practice

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

I have used this EMR for approx 15 years and decided to continue with it 2 years ago when I decided to open a new practice independently.

Pros

Support, cost, has everything you need and reasonably simple

Cons

Hard to tailor to my specific needs, Have to build your own templates, eliminating unneeded items/features difficult

 
 

Jody from Eminent Health Services
Specialty: Billing services
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2017

February 2017

Great All inclusive Product

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

I used e-clinical for 7yrs as a Front office and Billing Manager in a Family practice Clinic. It has some great functionality and really includes about everything. Customer support was very lacking and was hard to get things fixed it a timely manner, you had to rely a lot on your own IT staff. Overall great product that I still consult on all the time.

Pros

Great Billing area and claims management. Great reporting. Love the Patient central hub, you can find anything from there.

Cons

Customer support and setup for full functionality is lacking. if you know how to use the system it is great, learning it past the webinars is difficult.

Advice to Others

the Cost is really high and there are several other products that car comparable for a lot less and better support. if you do go there makes sure you choose a clearing house that integrates well with the system and who will talk to them for you. otherwise it will be a big headache.

 
 

Feelcia from Physician 1 Billing Service
Specialty: Billing services
Number of employees: 11-50 employees Employees number: 11-50 employees

February 2017

February 2017

EClincal Works the good and the bad

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

I have worked on Eclinical Works for several years, the product is not very user-friendly and the technical support is horrible, to say the least as you have to create a ticket and wait until they call you back and the connection is terrible and the language barrier is really bad.

Pros

EClinical Works is one of the best Billing Softwares the tracking mechanisms for claims are second to none and the ability to interface with labs and other Softwares helps to make the doctor's office run a lot smoother.

Cons

The tech support is horrible and the software goes offline often and the price

Advice to Others

Research the software get all of the pros and cons

 
 

April from South Hilyard Clinic
Specialty: Family medicine
Number of employees: 11-50 employees Employees number: 11-50 employees

February 2017

February 2017

Customers are NOT the number one PRIORITY

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

Over all the system is easy to navigate. The look and feel of the product are very pleasing. If I could have my old, local technical support back, I would highly recommend this product, but due to the past 3 years of terrible customer and technical service, I'm reluctant to refer other clinics to this product.

Pros

Integrated system. Easy to maneuver from the front office to back office features. Many new enhancements over the past 10 years. "Trying" to stay up to date with moving target of healthcare.

Cons

Technical support is lacking immensely. The techs are more concerned about closing your "help desk ticket" than really helping you solve your issues. eCW states they are a Meaningful Use Certified EHR but have left their existing customers of almost 10 years in the dust when they discovered a programming error. Now clinics will be penalized 3% in Medicare payments in 2018. Report features are lacking. As of recently, they nickel and dime you for every new feature, upgrade, and/or request, such as interfaces, customized reports for all the government mandated programs, enhanced dashboards, etc. Communication with their customers, or lack there of, is very frustrating. eCW believes posting critical information on a website is "sufficient enough." When you're going to shut down the entire system for 3 days with no access or you tell your customers they're meeting meaningful use and then 7 days before the end of the reporting period eCW "discovers" their system is NOT reporting right, this should be important enough information to communicate directly to the customers, right? Nope, eCW posts the information on their website and "hopes" you log in a read the paragraph in a timely manner. NOT acceptable in my eyes. Mountains of improvement in customer service.

Advice to Others

I would really research other products before choosing eCW. The program is great, but the technical support and training, which you pay a lot of money for are quite frankly terrible!

 
 

Bobbie from Acorn to Oak Pediatrics
Specialty: Pediatrics
Number of employees: 11-50 employees Employees number: 11-50 employees

February 2017

February 2017

Great System

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

If users are willing to use to full capabilities, this system is great! Reduce time needed for outgoing referrals, no more need for the receptionist to make patient reminder calls. ECW is geared to really work with your patients. Patient reminder calls, text when RX's are sent to the pharmacy, patient recall is great for our pediatric office. It is much easier to contact our patients that are grouped into ages for needed visits and vaccines.

Pros

ECW flows well from health management to practice management

Cons

Customer service knowledge of what a physician's office needs, is lacking

Advice to Others

If it all possible, close your clinic for training, at least half days for the week ECW is on site for go live

 
 

Frances from Hamed LLc
Specialty: Pain management
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2017

February 2017

Best EHR that I have use

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

I helped start up eClinicalworks at the office that I worked at. They were extremely helpful (I worked with other EHR products that were not as helpful). It was easy learning the front end and the back end. I had little trouble doing templates. I would recommend this program to everyone. I do not have any relationship with this company except work at a different office than what I work today
.

Pros

Everything it was easy to learn and it was easy to teach patients how to connect to it.

Cons

Nothing

Advice to Others

If you get this program you'll like it.

 
 

joe from UROGYN Savannah
Specialty: Ob Gyn / women's health
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2017

February 2017

eCLinical

Ease-of-use

Functionality

Product Quality

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

N/A

Started using eCW in 2004 and very pleased with in-office desk top. able to build template to fit my needs.
Lacking on the mobile platform and not user friendly to login from home.
unable to track meeting which is scheduled as blocks rather than appointments.

Advice to Others

great option

 
 

Rosey from Non-Surgical Orthopaedics
Specialty: Orthopedics / sports medicine
Number of employees: 11-50 employees Employees number: 11-50 employees

February 2017

February 2017

Great Product

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

We use eClinicalWorks to manage our practice. I use it almost daily to track our new patient referrals. It has been very easy to use and I would recommend to other practices.

 
 

Hanul from Nidraveda
Specialty: Neurology / neurosurgery
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2017

January 2017

Decent Platform

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

An average system. Provides good coverage and patient portal usage.

Pros

Good user interface

Cons

Not universal

Advice to Others

Good product.

 
 

David from Heart Lab Diagnostics.
Specialty: Cardiology
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2017

January 2017

Great EMR

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

After using many other EMR systems I found clinical works to be one of the easiest to navigate and had the least amount of crashes and bugs while using the software. Great system for a small practice.

 
 

Danelle from Gerstein Eye Institute
Specialty: Ophthalmology
Number of employees: 11-50 employees Employees number: 11-50 employees

January 2017

January 2017

New user

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

I have ben recently introduced to eclinical works for Electronic medical records. So far the system has been easy to learn and navigate.

Pros

Easy to use, quick adaptability, images integrate easily

Cons

Customer service hasn't been easiest to work with. It is possibly due to the contract obtained through a larger network, but training info isn't that helpful directly through the vendor.

Advice to Others

Be sure you have the tools in place to fully train your staff and once integrated have ongoing training/support.

 
 

Nicole from MD Billing Associates
Specialty: Billing services
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2017

January 2017

Eclinical works

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

Good product for a large practice. The customer service representative get back to you timely and they also send you an email of what was done to solve the issue.

 
 

Jennifer from Physician Healthcare
Specialty: Family medicine
Number of employees: 201-500 employees Employees number: 201-500 employees

January 2017

January 2017

Great Workflow!!!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

We recently switched over from ATHENA to this program. What a difference!!! The best change I can say is the claims and billing portion of this program. It is so much easier to bill out claims and the accounting portion of it is very user-friendly. Statements are more detailed for patients and in a format that they can understand. Calls questioning statements has been less and that makes it nicer for everyone.

Pros

Nice workflow and easy to use.

Cons

A little pricey but worth it overall.

 
 

Ken from Ballantyne Medical Associates
Specialty: Family medicine
Number of employees: 11-50 employees Employees number: 11-50 employees

January 2017

January 2017

Eclinical works review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

The platform is Ok. The main flaw that I have is that there is no mail merge with the program. They only way you can send a mass email is through the patient portal. And when there are over 7000 patients it is a nightmare with patients calling to reset the portal password. It should just get sent to the email on file and not the portal.

Pros

Ease of use.

Cons

No mail merger

Advice to Others

Expensive program

 
 

Raynard from Adelanto Medical Clinic
Specialty: Pediatrics
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2016

December 2016

eCW Review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

e-Clinical Works has been a decent EHR to assist us here at our facility. As a health care facility more time should be spent treating and providing care for patients instead of being on the phone with technical support. The technical support, for the most part, seems to have a lot of language barriers and they require a third party communication avenue to communicate with the computers. It is our hope that eCW 10e provides a less complex approach and resolves some of the current bugs faced with the 10 version.

 
 

Sherif from Roper St Francis Healthcare
Specialty: Endocrinology
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

December 2016

December 2016

Labor-intensive

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

I have often wondered about the popularity of ECW. After all, I think there are many better systems out there, it lacks many necessary features and it is not cheap. I believe ECW owes its success to a good sales team, and to the fact that potential users think: if it is adopted by so many users, it must be good. In big corporations, the decisions are made by administrators, not by physicians, and the former are not well attuned to the negative aspects of the software.
Due to the nature of this software requiring website re-direction each time you order anything, there is a 3-4 second lag time that occurs every other click, and that adds up to a lot of wasted time at the end of the day. Windows cannot be minimized, and you cannot simply insert your cursor and start typing in a section of the chart. Therefore, if you are in the middle of writing your HPI and the patient asks you about her lab result, you have to x out of several windows, check labs and then re-open several windows, adding to as many as 13-14 clicks, and a major interruption of the workflow. The upgrade to version 10 was disastrous. Customer support is horrible. Interface with the hospital system (Cerner), with the labs and with Sure-Scripts is awful.
There are many aspects that could be improved if there was any willingness on the part of their programmers to get better, but I think they take their popularity as an indication that they are doing well. The lab review process is cumbersome. When I have lab results for one patient that I want to review and post to the note, it takes me an average of 21 clicks. Rx eligibility is dysfunctional. Saving medications as favorites has not been working since the "upgrade". The conversion from ICD-9 to ICD-10 was poorly managed. Our institution uses a separate office management software, with a lot of redundancy and poor interface.

Pros

Macros and order sets.
The form of the finished note looks nice.

Cons

Everything else (see above)

Advice to Others

Stay away and dare to think differently. Just because everyone you know orders it does not mean you have to.

 
 

Michael from Joyner Hand
Specialty: Surgery
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2016

December 2016

Do NOT use EClinical

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

EClinical works the company is not physician friendly and is not concerned about your practice. The company wants to make a sale. The program itself can be useful in some practices; however, the amount of time and effort needed to set up the software program is poor. If you used a software program in your office and decided to change to EClinical .. be careful of data migration .. it may be incomplete. I believe that EClinical is comparable to other programs; however, the company support is poor. Therefore, if you like another software program .. use it instead of EClinical.

Pros

once the software is set up and running the program should be able to meet your goals

Cons

The company support is extremely poor. I do not recommend working with EClinical works

 
 

Jennifer from mckesson technologies
Specialty: Billing services
Number of employees: 51-200 employees Employees number: 51-200 employees

December 2016

December 2016

E clinicals review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

This product has been very helpful for our billing services. We have access to all the patients information and records all in one screen. We can access insurance information, and benefits /eligibility.

 
 

Tera from Tera Robinson LLC
Specialty: Mental & behavioral health
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2016

December 2016

EClinicalWorks for Mental Health

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

My experience with EClinicalWorks for Mental Health has been less than satisfactory. While this software system may be well-liked by PCP providers it is not at all the software system to use in mental health. The system is cumbersome and ill-fitting to say the least. Why is it that software developers fail to understand that their are multiple specialties within the medical field and that many of us practice under the same roof. In addition, we would appreciate and need a medical software program that is user-friendly for all specialties. Bottom line.....unless you are a GP, this is not the medical software program for you! Save your money!

Pros

For my profession, not a thing.

Cons

Cumbersome, Expensive, Not adaptable to other medical specialties, the list goes on and on...don't forget terrible customer support!

Advice to Others

Find a different medical software company!

 
 

Shannon from Eastside Urgent Care
Specialty: Urgent care
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2016

November 2016

EClinical Works

Ease-of-use

Functionality

Product Quality

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

N/A

I use this product daily for dropping claims, processing electronic funds, taking payments and overall functions needed for my day to day job duties.

Pros

Easy to use

Cons

Customer Service is hard to understand due to language barrier. Updates are done during working hours which causes shut downs.

Advice to Others

Research

 
 
 
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