eClinicalWorks EMR Software


 

eClinicalWorks has emerged as a leader in medical software solutions that enables healthcare providers to deliver the highest quality of care. By putting customers and employees first, eClinicalWorks has built an electronic health records software that is top rated in customer satisfaction and usability.

eClinicalWorks V10 is ONC-HIT 2014 complete EHR certified to help practices meet Meaningful Use requirements for Stage 1 and 2. eClinicalWorks V10 is also ICD-10 compliant and includes an ICD-10 search feature to help providers find an ICD-10 code with ease. eClinicalWorks is available as both an on-premise solution or as a hosted solution (SaaS). eClinicalWorks offers a unified EMR and PM system, patient portal, electronic health exchange, P2P, eClinicalMobile, eClinicalMessenger, eClinicalTouch, and CCMR for population management.

GroupOne Health Source, a Gold Certified reseller of eClinicalWorks, is an industry leading EHR implementation and billing company focused on improving practice management. GroupOne offers sophisticated training and revenue cycle management services designed for eClinicalWorks users. GroupOne’s 20+ years of experience and unique combination of services is most appreciated by practices that are experiencing problems with patient collections, claims submission, ICD-10 transition, high accounts receivables, denials, high overhead, or improper coding.

eClinicalWorks will benefit any size practice and nearly every specialty. eClinicalWorks has received a number of awards and accolades for the software and success as a privately held company. To date, 10 customers have received the prestigious Davies Award from HIMSS and more than 50 accountable care organizations have chosen eClinicalWorks.

 

eClinicalWorks - eClinicalWorks Scribe
 
  • eClinicalWorks - eClinicalWorks Scribe
    eClinicalWorks Scribe
  • eClinicalWorks - iPad App eClinicalTouch Progress Note
    iPad App eClinicalTouch Progress Note
  • eClinicalWorks - Version 10 ICD-10 Smart Search
    Version 10 ICD-10 Smart Search
  • eClinicalWorks - eClinicalWorks Version 10 Progress Note
    eClinicalWorks Version 10 Progress Note
  • eClinicalWorks - Practice Management Claims Screen
    Practice Management Claims Screen
  • eClinicalWorks - Patient Portal Home Screen
    Patient Portal Home Screen
Supported Operating System(s):
Mac OS, Web browser (OS agnostic), Windows 8

51 Reviews of eClinicalWorks

Showing 1-20 of 51

 

from Resurrection Health
Specialty: Community health center / FQHC
Size of portfolio: 21 to 50 users Portfolio size: 21 to 50 users

The use of elinical works

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Functionality

Product Quality

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N/A

Likes Best

The access is easy to explain and you know which way to go.

Likes Least

It was self explanatory and easy to more around. It is easy to use

Recommendations

Nothing it was easy to use and it show you how to use it.

 

from Resurrection Health
Specialty: Surgery
Size of portfolio: 51 to 100 users Portfolio size: 51 to 100 users

Pleasing clinical work

Ease-of-use

Functionality

Product Quality

Ease-of-use
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N/A

Likes Best

The easy way to navigate between patients charts very user friendly.

Likes Least

I can't think of one thing I dislike at this time. I can easily navigate from patient to patient chart

Recommendations

Very user friendly not complicated if you are unsure its easy to figure it out

 

from Resurrection Health
Specialty: Surgery
Size of portfolio: 11 to 20 users Portfolio size: 11 to 20 users

Using this software is very easy to understand.

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Product Quality

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Likes Best

What I like best about this software is how practical and at the same time, complex it is designed. This software is designed so that anyone can use it. It interacts well with other devices, such as copiers, and telephones.

Likes Least

What I like least about this software is that the program freezes and you have to log completely out, to restart the program. The page sometimes do not load. But after logging off then back on the software works and the pages load, without any problem.

Recommendations

This software is designed so that anyone can use it. From registration, on down to providers. And I would recommend that if medical practice facilities are researching software, they should invest in this software.

 

from Resurrection Health
Specialty: Family medicine
Size of portfolio: 21 to 50 users Portfolio size: 21 to 50 users

eClinical Review

Ease-of-use

Functionality

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Likes Best

Well because I work front office and back office for front office it's pretty easy to register patients and put insurance information in the system and to verify the insurance which is done by the system also for as back office the system will drop patient's vitals in the system and it also shows how long a patient has been in office starting from check in to check out. It's also easy to order certain labs that needs to be done before seeing the doctor such as glucose finger stick, pregnancy test etc and it's also is easy to put it in the system as well.

Likes Least

I don't like the fact that CPT codes doesn't appear in the visit note so for instance if doing a prior authorization you have to search for the code and you have to be sure to have the right one.

Recommendations

It's not a hard software to learn it's very accessible.

 

from Resurrection health
Specialty: Family medicine
Size of portfolio: 11 to 20 users Portfolio size: 11 to 20 users

Best Experience

Ease-of-use

Functionality

Product Quality

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Ease-of-use
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N/A

Likes Best

I love the product everything you need is right in front off you.

Likes Least

I love everything about this product, and I will recommend this product to every doctor's office.

Recommendations

Everything is great with this product. I love the drop box.

 

from Resurrection Health
Specialty: Community health center / FQHC
Size of portfolio: 21 to 50 users Portfolio size: 21 to 50 users

Pretty efficient

Ease-of-use

Functionality

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Likes Best

I Like eClinicalWorks because it is easy to navigate from one task to another if you know exactly where to go. There's many ways that you can open up different tasks you don't have to go to especially to docs to be able to scan which is really helpful at times. As well as not having to close your page to check another patient.

Likes Least

I don't like from eClinicalworks when you put a message that the patient just wants on their chart it has to be assigned to someone directly and has to be reviewed. I also don't like how people can easily make a double chart for patients even though it does pick it up later but then most of the work has been done put in.

Recommendations

eClinical is very handy but of course like any other product people need advice to help it out my opinion. I think it be best if there was a place for just notes from the patient a place where you can log example: patient called will be late this would give better access to others faster communication. As well as not being able to start a new chart until you have put in the search box the name that way it can be checked if existing and started if it is not in charts.

 

from Resurrection Health
Specialty: General practitioner
Size of portfolio: 21 to 50 users Portfolio size: 21 to 50 users

Review of eClinicalWorks

Ease-of-use

Functionality

Product Quality

Ease-of-use
Ease-of-use
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N/A

Likes Best

What I like most about eClinicalWorks is that it is very user-friendly. Literally anyone can learn it quickly and if you didn't grasp it the first time, it is made very easy to figure out without having to call eClinicalWorks. Another thing that I like about eclinicalWorks is that it makes registering the patient very easy and fast. Since we have the ability to scan in the demographic info, such as the address, name, DOB, and picture it makes it soooooo easy.

Likes Least

What I don't like about eClinicalWorks is that it's way too easy to create a double chart. Also sometimes the system/scanner doesn't recognize the address characters or the spacing on our state's id/dl. But it doesn't take away that it helps tremendously when registering a patient.

Recommendations

The pros of eClinicalWorks are far greater and better than the negatives.

 

from Resurrection Health
Specialty: Internal medicine
Size of portfolio: 11 to 20 users Portfolio size: 11 to 20 users

Easy to use

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
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Product Quality
Quality
Support
Likes Best

Easy to use tabs/jellybeans
Website to train on additional functions available on software.

Likes Least

I like to pull all provider schedules for the day then take off the doctor that's not in office that day. On the system you can only pull so many at a time.

Recommendations

Always look for products that are efficient but easy to use.

 

from Resurrection Health
Specialty: Family medicine
Size of portfolio: 21 to 50 users Portfolio size: 21 to 50 users

Enjoying our EMR

Ease-of-use

Functionality

Product Quality

Ease-of-use
Ease-of-use
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N/A

Likes Best

This EMR has been fairly easy to navigate with little instruction since all areas of the system are self explanatory.

Likes Least

My greatest concern is the lack detailed information on the User Logs report. The report only pulls information on the log-in to the system, it does not show each system log, it only shows details of the icon being open and closed.

Recommendations

Weigh the pros and cons of this EMR and others to assure that you are purchasing software that will best meet the needs of your organization.

 

from Edinger medical group
Specialty: Surgery
Size of portfolio:  Portfolio size: 

Review of E Clinical

Ease-of-use

Functionality

Product Quality

Customer Support

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Ease-of-use
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Functionality
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Quality
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Likes Best

Easy to use and updated frequently. Molded to practice needs.

Likes Least

Not as inclusive as other electronic medical records.

Recommendations

Define your needs as every product has strengths and weaknesses.

 

from Memorial hospital
Specialty: Internal medicine
Size of portfolio:  Portfolio size: 

EMR used at the office

Ease-of-use

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Customer Support

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Likes Best

If it is working properly it's a pretty good system, but if the system goes down it makes work very hard.

Likes Least

When the system goes down. There is not enough direct support with people that can help with a problem you have. You must go through several people to get a problem solved.

Recommendations

Need to evaluate the medication part of the program.

 

from Carson Tahoe Health
Specialty: Community health center / FQHC
Size of portfolio:  Portfolio size: 

System Analyst

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
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Product Quality
Quality
Support
Likes Best

Their quick response to issues that we have with the product.

Likes Least

Sometimes dealing with their technical support, their support person is hard to understand because of the thick accent.

Recommendations

It is easy to configure and maintain without a lot of training on the software.

 

from Endocrinology and Diabetes Specialist PA
Specialty: Endocrinology
Size of portfolio: 2 to 5 users Portfolio size: 2 to 5 users

eClinicals software

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
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Functionality
Product Quality
Quality
Support
Likes Best

I did not find anything particularly impressive about this software. They do respond to support tickets on time, but you have to generate awfully high number of tickets because there are so many issues and problems you can run into.

Likes Least

Customer service is non-existent. They talk to you in a very non-professional tone and make it very obvious that they are in this for the money. It is an extremely complicated software and is not user-friendly at all.

Recommendations

Don't assume anything just because they tell you. Dig in and ask them lots of questions before you even decide to proceed, because before you know i,t you have spent thousands of dollars and then you decide the system is not going to work for you.

 

from BSR
Specialty: Billing services
Size of portfolio: 11 to 20 users Portfolio size: 11 to 20 users

eClinicalWorks and GroupOne

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
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Functionality
Product Quality
Quality
Support
Likes Best

I really like the format and the style of ECW. The progress notes look very sharp, and it has so many bells and whistles. It’s easy to navigate. ECW is also up to date on all the newest versions so everything is compatible.

Likes Least

To be honest we have not had alot of issues, and the issues we do have are always looked into and resolved.

Recommendations

It's good software, and they have techs to help you through any issues you may experience.

 

from Iverson Healthcare Consulting supporting Mountainview Medical Associates in Minden, NV
Specialty: Pediatrics
Size of portfolio: Single user Portfolio size: Single user

Group One Billing Support

Ease-of-use

Functionality

Product Quality

Customer Support

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Likes Best

I liked working with our contact person. She did a super job. We had numerous issues with our front office who have no billing knowledge. She did a great job helping them learn what was necessary to work handle billing items.

Likes Least

I don't have anything to list that I don't like about Group One.

Recommendations

It's hard to find a good Billing Company, but Group One is very good.

 

from Carrico Congleton family practice
Specialty: Family medicine
Size of portfolio: 6 to 10 users Portfolio size: 6 to 10 users

I have been on eCW for 5 years in two separate medical practices.

Ease-of-use

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Likes Best

eCW is a comprehensive product that flows well and is functional in most practice settings. It can be individualized to each provider with ease. Group One is a great billing company as our service provider, offering a fair service for a fair price. They also balance the practice's and the patient's interests well.

Likes Least

eCW is a large product that can be overwhelming at first, and there's a lot to learn if someone is a novice to EMR software. The eCW support can be slow to respond and difficult to understand. They work on their own time when it comes to interfaces. Group One has a lot of staff and sometimes the communication is inconsistent.

Recommendations

This is my 5th EMR and by far the best. The positives greatly outweigh the negatives. After doing great research and demoing several product,s eCW is the only EMR my office will use.

 

from Nanni B Bachenheimer MD PLLC
Specialty: Internal medicine
Size of portfolio: 2 to 5 users Portfolio size: 2 to 5 users

eCW and G1

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
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Quality
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Likes Best

The eCW software has a lot of good features and is useful to keep documentation. It's good for a small practice.

Likes Least

Support care stinks. There's no followup, and there are no solutions to many issues.

Recommendations

Make sure you have someone who is very computer savvy in your office.

 

from Valentino Spine
Specialty: Surgery
Size of portfolio: 6 to 10 users Portfolio size: 6 to 10 users

eCW is a difficult program to use

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
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Functionality
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Likes Best

The best thing about eCW is that I was able to find a billing company that understands the system.

Likes Least

Reports are difficult to run. You need to purchase everything extra. eCW training is not good. The language barriers are difficult. Unless you go to the annual conference, you are left in that dark; the conference is far away and long, and it's difficult to get away from office.

Recommendations

Make sure the reports that you want are available before buying the product and getting stuck having to pay extra for every little thing

 

from WELLMED medical group
Specialty: Internal medicine
Size of portfolio: 11 to 20 users Portfolio size: 11 to 20 users

EMR best choice

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Customer Support

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Likes Best

I am a CMA from Central Florida who worked in internal medicine clinic for 4.5 years. We used this system, and it is a great EMR system. Everything is convenient and right there. I would not change to another EMR system, especially if you have to go back and forth through systems to do your work. eClinicalWorks EMR is a great way to go and have this in your reach. You just have to know the tricks of the trade and learn your way around this EMR.

Likes Least

No complaints at all. Everything you need is right there within your reach.

Recommendations

Keep exploring, and you will find that this system is great and you have everything in your reach.

 

from Family Medicine in Colorado
Specialty: Family medicine
Size of portfolio: 2 to 5 users Portfolio size: 2 to 5 users

A few problems and one major problem

Ease-of-use

Functionality

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Likes Best

I have used eCW since 2004. It is intuitive in general.

Likes Least

The biggest problem is that they changed the scanning system for version 10. It makes retrieving and printing specific reports very difficult. The previous scanning system was excellent. Hopefully they will change it back.

Recommendations

Make sure you can scan and retrieve records. Are the reports easy to read? Does the lab interface work? (This interface does work). Can you easily generate referrals?

 
 
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