eClinicalWorks EMR Software


 

eClinicalWorks has emerged as a leader in medical software solutions that enables healthcare providers to deliver the highest quality of care. By putting customers and employees first, eClinicalWorks has built an electronic health records software that is top rated in customer satisfaction and usability.

eClinicalWorks V10 is ONC-HIT 2014 complete EHR certified to help practices meet Meaningful Use requirements for Stage 1 and 2. eClinicalWorks V10 is also ICD-10 compliant and includes an ICD-10 search feature to help providers find an ICD-10 code with ease. eClinicalWorks is available as both an on-premise solution or as a hosted solution (SaaS). eClinicalWorks offers a unified EMR and PM system, patient portal, electronic health exchange, P2P, eClinicalMobile, eClinicalMessenger, eClinicalTouch, and CCMR for population management.

GroupOne Health Source, a Gold Certified reseller of eClinicalWorks, is an industry leading EHR implementation and billing company focused on improving practice management. GroupOne offers sophisticated training and revenue cycle management services designed for eClinicalWorks users. GroupOne’s 20+ years of experience and unique combination of services is most appreciated by practices that are experiencing problems with patient collections, claims submission, ICD-10 transition, high accounts receivables, denials, high overhead, or improper coding.

eClinicalWorks will benefit any size practice and nearly every specialty. eClinicalWorks has received a number of awards and accolades for the software and success as a privately held company. To date, 10 customers have received the prestigious Davies Award from HIMSS and more than 50 accountable care organizations have chosen eClinicalWorks.

 

eClinicalWorks - eClinicalWorks Scribe
 
  • eClinicalWorks - eClinicalWorks Scribe
    eClinicalWorks Scribe
  • eClinicalWorks - iPad App eClinicalTouch Progress Note
    iPad App eClinicalTouch Progress Note
  • eClinicalWorks - Version 10 ICD-10 Smart Search
    Version 10 ICD-10 Smart Search
  • eClinicalWorks - eClinicalWorks Version 10 Progress Note
    eClinicalWorks Version 10 Progress Note
  • eClinicalWorks - Practice Management Claims Screen
    Practice Management Claims Screen
  • eClinicalWorks - Patient Portal Home Screen
    Patient Portal Home Screen
Supported Operating System(s):
Windows 8, Web browser (OS agnostic), Mac OS

40 Reviews of eClinicalWorks

Showing 1-20 of 40

 

from Resurrection Health
Specialty: Family medicine
Size of portfolio: 21 to 50 users Portfolio size: 21 to 50 users

Enjoying our EMR

Ease-of-use

Functionality

Product Quality

Ease-of-use
Ease-of-use
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Quality
Support

N/A

Likes Best

This EMR has been fairly easy to navigate with little instruction since all areas of the system are self explanatory.

Likes Least

My greatest concern is the lack detailed information on the User Logs report. The report only pulls information on the log-in to the system, it does not show each system log, it only shows details of the icon being open and closed.

Recommendations

Weigh the pros and cons of this EMR and others to assure that you are purchasing software that will best meet the needs of your organization.

 

from Endocrinology and Diabetes Specialist PA
Specialty: Endocrinology
Size of portfolio: 2 to 5 users Portfolio size: 2 to 5 users

eClinicals software

Ease-of-use

Functionality

Product Quality

Customer Support

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Quality
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Likes Best

I did not find anything particularly impressive about this software. They do respond to support tickets on time, but you have to generate awfully high number of tickets because there are so many issues and problems you can run into.

Likes Least

Customer service is non-existent. They talk to you in a very non-professional tone and make it very obvious that they are in this for the money. It is an extremely complicated software and is not user-friendly at all.

Recommendations

Don't assume anything just because they tell you. Dig in and ask them lots of questions before you even decide to proceed, because before you know i,t you have spent thousands of dollars and then you decide the system is not going to work for you.

 

from BSR
Specialty: Billing services
Size of portfolio: 11 to 20 users Portfolio size: 11 to 20 users

eClinicalWorks and GroupOne

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
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Likes Best

I really like the format and the style of ECW. The progress notes look very sharp, and it has so many bells and whistles. It’s easy to navigate. ECW is also up to date on all the newest versions so everything is compatible.

Likes Least

To be honest we have not had alot of issues, and the issues we do have are always looked into and resolved.

Recommendations

It's good software, and they have techs to help you through any issues you may experience.

 

from Iverson Healthcare Consulting supporting Mountainview Medical Associates in Minden, NV
Specialty: Pediatrics
Size of portfolio: Single user Portfolio size: Single user

Group One Billing Support

Ease-of-use

Functionality

Product Quality

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Likes Best

I liked working with our contact person. She did a super job. We had numerous issues with our front office who have no billing knowledge. She did a great job helping them learn what was necessary to work handle billing items.

Likes Least

I don't have anything to list that I don't like about Group One.

Recommendations

It's hard to find a good Billing Company, but Group One is very good.

 

from Carrico Congleton family practice
Specialty: Family medicine
Size of portfolio: 6 to 10 users Portfolio size: 6 to 10 users

I have been on eCW for 5 years in two separate medical practices.

Ease-of-use

Functionality

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Likes Best

eCW is a comprehensive product that flows well and is functional in most practice settings. It can be individualized to each provider with ease. Group One is a great billing company as our service provider, offering a fair service for a fair price. They also balance the practice's and the patient's interests well.

Likes Least

eCW is a large product that can be overwhelming at first, and there's a lot to learn if someone is a novice to EMR software. The eCW support can be slow to respond and difficult to understand. They work on their own time when it comes to interfaces. Group One has a lot of staff and sometimes the communication is inconsistent.

Recommendations

This is my 5th EMR and by far the best. The positives greatly outweigh the negatives. After doing great research and demoing several product,s eCW is the only EMR my office will use.

 

from Nanni B Bachenheimer MD PLLC
Specialty: Internal medicine
Size of portfolio: 2 to 5 users Portfolio size: 2 to 5 users

eCW and G1

Ease-of-use

Functionality

Product Quality

Customer Support

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Ease-of-use
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Likes Best

The eCW software has a lot of good features and is useful to keep documentation. It's good for a small practice.

Likes Least

Support care stinks. There's no followup, and there are no solutions to many issues.

Recommendations

Make sure you have someone who is very computer savvy in your office.

 

from Valentino Spine
Specialty: Surgery
Size of portfolio: 6 to 10 users Portfolio size: 6 to 10 users

eCW is a difficult program to use

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
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Likes Best

The best thing about eCW is that I was able to find a billing company that understands the system.

Likes Least

Reports are difficult to run. You need to purchase everything extra. eCW training is not good. The language barriers are difficult. Unless you go to the annual conference, you are left in that dark; the conference is far away and long, and it's difficult to get away from office.

Recommendations

Make sure the reports that you want are available before buying the product and getting stuck having to pay extra for every little thing

 

from WELLMED medical group
Specialty: Internal medicine
Size of portfolio: 11 to 20 users Portfolio size: 11 to 20 users

EMR best choice

Ease-of-use

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Customer Support

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Likes Best

I am a CMA from Central Florida who worked in internal medicine clinic for 4.5 years. We used this system, and it is a great EMR system. Everything is convenient and right there. I would not change to another EMR system, especially if you have to go back and forth through systems to do your work. eClinicalWorks EMR is a great way to go and have this in your reach. You just have to know the tricks of the trade and learn your way around this EMR.

Likes Least

No complaints at all. Everything you need is right there within your reach.

Recommendations

Keep exploring, and you will find that this system is great and you have everything in your reach.

 

from Family Medicine in Colorado
Specialty: Family medicine
Size of portfolio: 2 to 5 users Portfolio size: 2 to 5 users

A few problems and one major problem

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Customer Support

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Likes Best

I have used eCW since 2004. It is intuitive in general.

Likes Least

The biggest problem is that they changed the scanning system for version 10. It makes retrieving and printing specific reports very difficult. The previous scanning system was excellent. Hopefully they will change it back.

Recommendations

Make sure you can scan and retrieve records. Are the reports easy to read? Does the lab interface work? (This interface does work). Can you easily generate referrals?

 

from PSMD Medical Associates PA
Specialty: Family medicine
Size of portfolio: 2 to 5 users Portfolio size: 2 to 5 users

It is workable

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
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Functionality
Product Quality
Quality
Support
Likes Best

I like the ease of use of eClinicalWorks.

Likes Least

What I like the least is customer service and the fact that it is not an internet based program to access on various computers.

Recommendations

Make it more easier to streamline, and not have 50 million ways to access things.

 

from HMII of San Francisco (now defunct)
Specialty: Internal medicine
Size of portfolio: 2 to 5 users Portfolio size: 2 to 5 users

eClinicalWorks Review

Ease-of-use

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Likes Best

Read this review as a warning if you are considering eCW.

Likes Least

My brother asked me to step in as emergency manager of his primary care medical practice in San Francisco in 2009 (my background is tech startups). He's an internist and was salutatorian of his UCSF med school class, so he's a smart guy, even in a room full of smart guys. And he's extremely hard-working.

His partner chose eClinicalWorks for their 2-doctor practice. What was their experience?

First: it was extremely, and they had to make regular payments to keep using it, so when they got into financial trouble, this was one bill they had to pay, every time, because if they didn't, eCW could literally shut off the software and shut down their practice. That happened once, and then I made sure it did not happen again until we closed the doors (I was there 6 months, the last one spent actually shutting the practice down and helping my brother file Chapter 7).

Second: eCW's company culture, like that of almost all software companies (again, my background is high tech) is to over-promise and under-deliver. The company has absolutely no skin in the game. They do not have to actually make their software useful to you in order to get paid, and they don't care if their system is actually helping you run your practice; they only want to get paid.

Third: the software was overly complicated to use. The training was inadequate and not a priority for the vendor, and all the training was at an additional cost. This is a joke; the training should have been comprehensive, extensive, and free. I think the support staff probably needed about 3-4 times as much formal training as they received. They universally disliked the software, mainly because they felt it was overly complicated and not intuitive.

Recommendations

Shop around. I would find another solution if I were you.

 

from Block, Nation, Chase & Smolen Family Medicine
Specialty: Family medicine
Size of portfolio: 2 to 5 users Portfolio size: 2 to 5 users

10 years on eCW

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
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Support
Likes Best

eClinicalWorks is very intuitive and easy to use. Overall, it is an excellent EMR and PM software product that is full of the latest EMR features, which makes seeing patients and running a medical practice highly efficient. The customization and interface capabilities have also been a big bonus with eCW. It is also great value for the cost. In our 10 years on eCW, we have never had a price increase for our annual maintenance costs, and over that time frame, eCW even added 24x7 support at no extra cost (even for routine tech support issues). Also, none of our three lab interfaces or two radiology interfaces have cost us a dime. Additionally, eCW has been great at keeping up with all the Meaningful Use requirements and making it easy to attest for our Meaningful Use bonus (at no extra cost to us).

Likes Least

There is nothing that I dislike, but if I had to list anything, it would be that eCW offers so many features and options that I could see a new user potentially being a little overwhelmed by all these capabilities, although that's not really a bad thing when you think about it.

Recommendations

Definitely compare different EMRs for their documentation, efficiency, customization, and interface capabilities, as well as all the features they offer, and the costs for implementing and maintaining the EMR. Most likely, you will find eCW to be the top choice. I have multiple friends on other EMRs that have seen me use eCW and have told me that if changing EMRs was not so burdensome, they would definitely switch over to eCW.

 

from Avance Care
Specialty: Family medicine
Size of portfolio: 21 to 50 users Portfolio size: 21 to 50 users

The Best EHR on the Market

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
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Support
Likes Best

We love the cloud product and have been using it for nearly 9 years. I have not worried about a server backup or hardware upgrade for our production system in many, many years. We enjoy exceptional uptime and lots of cool features for everything from charge capture to population health management to HCC RAF capture. We have 17,000 web enabled patients, 5,000 of whom are logging in at least once per month. This has really helped reduce phone volume and increase continuity. Many of them are using the product on their smart phones to coordinate and understand their care. The eBO product delivers interesting, customizable, and actionable reporting.

Likes Least

As with all EHRs, they have been in rapid cycle deployment since 2008, as dictated by the federal government. This has resulted in some bugs and some delays in clinical development while the arcane and pretentious directives of the Meaningful Use program are achieved.

Recommendations

If I were jumping in again for primary care, I would choose eClinicalWorks again. It may be that some software is easier to use out of the box, but eClinicalWorks is agile and can be adapted to our ever-changing marketplace in a shorter time to market. For example, providers were asked to do the opposite of HCC coding when the pre-existing condition problem existed with medical insurance. Now we are asked to be very specific to support ACO and value-based payment models, and eCW can be quickly customized to achieve this goal.

 

from Wayesboro Medical Arts
Specialty: Family medicine
Size of portfolio: Single user Portfolio size: Single user

Left alone to fend for yourself

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
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Likes Best

The printed visit output is attractive.

Likes Least

It has taken several years to get the program to have basic and needful parts of the visit in the proper place. One has to figure out how to modify the program to your own needs and then do this yourself. Often it's lots of trial and error. Some parts of the program have large numbers of tests, results, etc. listed that have nothing to do with my practice and take hours to delete. I feel like I am using someone else's program. The tech support is horrid. If you are able to explain to them what the problem is, you are lucky if they can communicate the solution to you, unless you are fluent in some language from another continent.

Recommendations

Look to the amount of customization that has to be done, and don't expect any help from tech support.

 

from Mitch Freeman, MD PC
Specialty: Family medicine
Size of portfolio: Single user Portfolio size: Single user

Too complex, refuse to give instructions, and want to charge for reinstall

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
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Support
Likes Best

It has a lot of functionality that you rarely use for a solo practitioner, and if you want to use it, you will have to pay extra. And by the time you need to use it again, you will not remember how to use it, because it is not user-friendly.

Likes Least

All support techs are Indian with strong accents, so they have to repeat everything multiple times to understand them. They charge for extra services, and their support will not include helping you to reinstall a fax or a server if you happen to change the machine! They refused to give me instruction and insisted that I have to pay above and beyond what I pay for the yearly support.
They will not resolve multiple problems or issues with one call; they will either charge extra or you have to make an online ticket for one problem at a time.
The system is very complex, and there is no one person that knows all of its function. I was not told that they have these extra charges when I purchased the system.

Recommendations

Get a simple and reasonably priced EHR that they will not nickel and dime you to death. Talk to their support, and see if you can understand them.

 

from First Gen Medical
Specialty: Dermatology
Size of portfolio: 2 to 5 users Portfolio size: 2 to 5 users

It hasn't been good

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
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Quality
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Likes Best

The interface was nice. It looked more modern than it felt.

Likes Least

It works sometimes, but most of the time, we seemed to have problems

Recommendations

I haven't had much time to evaluate other software systems.

 

from HPCL
Specialty: Cardiology
Size of portfolio: 2 to 5 users Portfolio size: 2 to 5 users

Over-rated EMR with bad training

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Likes Best

There is very little to like about this product.

Likes Least

The overall design is bad. Navigation is very complex. The working window is too small. There are no multitasking capabilities. The document management is very poor.

Recommendations

I came in to eCW after having a paperless office for 14 years. Thus, I am not new to EMRs. This review was done out of the frustration of having to deal with a clunky and bad EMR. It is unnecessarily too complicated and approaches simple things in a complex way.

 

from Arthritis Associates
Specialty: Rheumatology
Size of portfolio: Single user Portfolio size: Single user

Too many clicks

Ease-of-use

Functionality

Product Quality

Customer Support

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Likes Best

I like the e-prescribing.

Likes Least

There are too many clicks. You have to be perfect and not make mistakes, or you will pay with many more clicks.

Recommendations

I don't have any recommendations for others evaluating software like this.

 

from Phenix City Children's
Specialty: Pediatrics
Size of portfolio: 2 to 5 users Portfolio size: 2 to 5 users

Horrible experience with eCW

Ease-of-use

Functionality

Product Quality

Customer Support

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Ease-of-use
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Likes Best

Very little. The vendor's technical support and customer service are horrible.

Likes Least

Their customer service is so bad. All the trainers and managers are Indian and don't seem to have the concept of the American way of doing business.

Recommendations

Do not just look at the product; look at the customer support as well. Talk to current ECW users and ask them for feedback.

 

from Framingham Pediatrics
Specialty: Pediatrics
Size of portfolio: 6 to 10 users Portfolio size: 6 to 10 users

Excellent system - Very intuitive like a Mac

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Likes Best

The product is very easy to use and very easy to understand. Features like the Registry and Patient Portal make it a powerful tool for population health.

Likes Least

There's nothing to complain about with eClinicalworks. .

Recommendations

Make sure you do a demo at a real live practice. Do not trust EHR demos by salesmen.

 
 
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