eClinicalWorks EMR Software


 

eClinicalWorks has emerged as a leader in medical software solutions that enables healthcare providers to deliver the highest quality of care. By putting customers and employees first, eClinicalWorks has built an electronic health records software that is top rated in customer satisfaction and usability.

eClinicalWorks V10 is ONC-HIT 2014 complete EHR certified to help practices meet Meaningful Use requirements for Stage 1 and 2. eClinicalWorks V10 is also ICD-10 compliant and includes an ICD-10 search feature to help providers find an ICD-10 code with ease. eClinicalWorks is available as both an on-premise solution or as a hosted solution (SaaS). eClinicalWorks offers a unified EMR and PM system, patient portal, electronic health exchange, P2P, eClinicalMobile, eClinicalMessenger, eClinicalTouch, and CCMR for population management.

GroupOne Health Source, a Gold Certified reseller of eClinicalWorks, is an industry leading EHR implementation and billing company focused on improving practice management. GroupOne offers sophisticated training and revenue cycle management services designed for eClinicalWorks users. GroupOne’s 20+ years of experience and unique combination of services is most appreciated by practices that are experiencing problems with patient collections, claims submission, ICD-10 transition, high accounts receivables, denials, high overhead, or improper coding.

eClinicalWorks will benefit any size practice and nearly every specialty. eClinicalWorks has received a number of awards and accolades for the software and success as a privately held company. To date, 10 customers have received the prestigious Davies Award from HIMSS and more than 50 accountable care organizations have chosen eClinicalWorks.

 

eClinicalWorks - eClinicalWorks Scribe
 
  • eClinicalWorks - eClinicalWorks Scribe
    eClinicalWorks Scribe
  • eClinicalWorks - iPad App eClinicalTouch Progress Note
    iPad App eClinicalTouch Progress Note
  • eClinicalWorks - Version 10 ICD-10 Smart Search
    Version 10 ICD-10 Smart Search
  • eClinicalWorks - eClinicalWorks Version 10 Progress Note
    eClinicalWorks Version 10 Progress Note
  • eClinicalWorks - Practice Management Claims Screen
    Practice Management Claims Screen
  • eClinicalWorks - Patient Portal Home Screen
    Patient Portal Home Screen
Supported Operating System(s):
Mac OS, Web browser (OS agnostic), Windows 8

70 Reviews of eClinicalWorks

Showing 1-20 of 70

 

from The Act of Healing
Specialty: Mental & behavioral health
Number of employees: 501 to 1,000 employees Employees number: 501 to 1,000 employees

Fluid and Effective, Amazing for Integrated Health Care

Ease-of-use

Functionality

Product Quality

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

N/A

Likes Best

There are many ways to get to the important information needed to provide effective holistic care. The software has several shortcuts and tools to make documentation fast and headache free. Past data is easily accessible from most screens, even while writing a current note.

Likes Least

The only part of the software that could use improvement is the creation of Care Plan. There are a few too many steps and it is a bit time consuming. This is only one small aspect though of the overall system.

Recommendations

The software is customizable and effective in meeting the needs of our medical staff of Medical Assistants, Registered Dieticians, Behavioral Health, Medical Doctors, and Physician Assistants.

 

from Refuah Health Center
Specialty: Pediatrics
Number of employees: 101 to 500 employees Employees number: 101 to 500 employees

Best software, great program

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

Saves a lot of time and energy for us providers, ease of accessing information for all areas

Likes Least

sometimes its slow or it crashes which gets very frustrating especially when there is a lot going on

Recommendations

a must have for all medical facilities, only get eClinical Works

 

from Acorn to Oak Pediatrics
Specialty: Pediatrics
Number of employees: 6 to 10 employees Employees number: 6 to 10 employees

Pediatrics

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

Ease of communication , I LOVE having the online meetings

Likes Least

It was a little overwhelming to receive all EMR vendors at once

Recommendations

Receive more info from provider about specific needs.

 

from hfcckc.org
Specialty: Family medicine
Number of employees: 6 to 10 employees Employees number: 6 to 10 employees

Great Product

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

cloud based
great chat support
doesn't require expensive equipment
tons of options

Likes Least

language barrier with phone support
eCW doesnt' keep notes on my organization, i have to remind them each time that I am on a thin client system.

Recommendations

I'm not experienced enough in the field to comment

 

from RFC
Specialty: Cardiology
Number of employees: 11 to 20 employees Employees number: 11 to 20 employees

Like going back in time..should be called EClickable Works

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

I have not found anything that I really like or feel this software excels in.

Likes Least

So much clicking to get to anything and nothing is areas that make any sense. There are to may options and ways to get to the same thing. This software is clearly dated and runs on old dos based like programs. I have been doing medical work for over 15 years and sheesh this software really takes me back to software I used 8 or 9 years ago. Also listen to the reviews on the errors and freezing you will deal with it constantly.

You can only do one thing at a time. You cant open multiple windows or move popups around on your screens. ECW's advice is to open multiple EWC windows at a time...I have not had to do that for years in a software.

Implementation is horrible and it seems like the majority of the staff at ECW is all foreign and/or overseas. It is so hard to understand anyone. Training was terrible and just created more questions, no workflow was trained or set up. Trainer bounced all over the place. Also once you are completed with the nightmare of the implementation you have little resources for communication, it is either open a case or IM chat with someone. You cant actually call anyone for help.

Product is WAY over sold on the front end and does not have the goods to deliver on the back end.

Recommendations

Listen to the bad reviews of others. Ask IT personnel if they know of good up-to-date user friendly systems. There is defiantly better options out there to choose from.

 

from Dallas Neuroscience PA
Specialty: Allergy & immunology
Number of employees: 1 employee Employees number: 1 employee

Looking for a new EMR

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

It has a clear and clean set up that each function works well with each other.

Likes Least

Well I ready don't have much I can say about what I did not like about the product because you pay for what you get.

Recommendations

If you are thinking about purchasing any new software; try networking with other places that utilize this product.

 

from Medical center partners in Ob- Gyn
Specialty: Ob Gyn / women's health
Number of employees: 6 to 10 employees Employees number: 6 to 10 employees

Customer support is a waste of time and space

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

Fairly easy to use but customer support is useless.

Likes Least

They have no way of verifying users so if you call them with a problem, they cannot help you unless you are the administrator. They suggested filing a case which I cannot do because, you got, I am not an administrator. The is the first support team I have called in 7 years of practice, who actually cannot provide any support.

Recommendations

Find a way to verify users. As a physician, I am at work more often than practice administrators which means sometimes I need help when the administrator is not here. Your company has a stupid policy requiring verification only by administrators, you need to be able to verify users as well because sometimes people are just not in the office and those who are here need to get work done

 

from ucsd
Specialty: Internal medicine
Number of employees: 21 to 50 employees Employees number: 21 to 50 employees

terrible missed opportunities

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

medication list is at least legible; history is easy to view

Likes Least

1. must re-associate pharmacy name with emr name every single refill
2. can't open > 1 window at a time
3. can't choose to 'always ignore' alert
4. can't create reminder
5. can't prominently display record info every visit
6. can't tab between fields -- lots of point and click
7. can't search freetext

Recommendations

don't bother. there are better emr's available. not at all recommended

 

from Bilhartz Women's Health Center
Specialty: Ob Gyn / women's health
Number of employees: 2 to 5 employees Employees number: 2 to 5 employees

Overall a very good but complex EMR.

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

I like the customization of the EMR, and the fact that you can have quick access to all of the records, labs, images, etc while IN THE SOAP note. You don't have to click out of the note to get to those items, which is not the case with a lot of EMRs. Eclinical is quite complex which can be a great thing, but it's also a bit overwhelming at first.

Likes Least

Eclinical is quite complex which can be a great thing, but it's also a bit overwhelming at first.
Also, if you are using Macs in your practice, it is not completely compatible yet. They are working on it but the system is new and there have been a lot of kinks at first.

Recommendations

Make sure you and your staff are computer savvy. If not, Eclinical works is very complicated and would take a long time to understand. If you have a large practice or hospital system, then this could be a great option for you.

 

from Citrin Medical Corporation
Specialty: Other specialty
Number of employees: 2 to 5 employees Employees number: 2 to 5 employees

ECW Review

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

Nothing, this product is too cumbersome for employees. I really have nothing more to say about this product.

Likes Least

Everything, too many options which aren't clear. Again I have nothing more to say about this poduct.

Recommendations

Make it more user friendly with an explanation window as you go along. Having to put in a ticket for everything that you need an answer on is ridiculous. I need answers NOW not in twenty minutes from someone that doesn't even speak english.

 

from Faith bridge psychological services
Specialty: Mental & behavioral health
Number of employees: 51 to 100 employees Employees number: 51 to 100 employees

spartan for behavioral health

Ease-of-use

Functionality

Product Quality

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

N/A

Likes Best

It is quite applicable and thorough for medical practice.

Likes Least

It is not tailor-made for behavior health at all and documentation for therapy and behavioral health is difficult with this EMR

Recommendations

Make sure the software is specific to your field of work and specialty

 

from Advanced Interventional Pain
Specialty: Pain management
Number of employees: 6 to 10 employees Employees number: 6 to 10 employees

Surprisingly good

Ease-of-use

Functionality

Product Quality

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

N/A

Likes Best

Complete EMR and practice management with relatively easy navigation

Likes Least

Burdensome at times, not all functions are there compared to desktop version

Recommendations

Streamline, more touch/ drop down and iOS friendly

 

from G&G Medical Billing Inc.
Specialty: Internal medicine
Number of employees: 21 to 50 employees Employees number: 21 to 50 employees

Fantastic software, and makes medical billing very easy!

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

This software has a very user friendly interface, and is easy to navigate. The ability to view EOBS directly on a claim, leave claim specific notes to that claim and the easiness to balance out a claim/ patient balance makes it very pleasant to use as a medical biller. The scheduler tool is also very easy to use and is easy on the eyes. Overall it is a great software, and I would highly recommend it.

Likes Least

The software's reports are difficult to view since the changes made about a year ago. They require you to open an outside reporting website via internet explorer, and re-log in with your eClinical credentials. The way the system was prior to this, made it capable to generate reports within the EMR system. Just so you are aware, the support team is located over seas, and can be difficulty to reach at times.

Recommendations

Evaluate what your specific needs are in an EMR/EHR/Billing Software. The accessibility and ease of use definitely put this product ahead of other programs. The cost may seem excessive, but worth it in the end. I recommend making a pros and cons list before selecting a software.

 

from Midwest Equipment Sales LLC
Specialty: Other specialty
Number of employees: 21 to 50 employees Employees number: 21 to 50 employees

Sever side HTTPS security needs work.

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

Nice clean easy to use UI for appointments, prescriptions, and lab results.

Likes Least

I have tested the eClinicalworks web service urls on ssllabs.com. The cipher security is not exactly up to par for medical applications. First of all it does not default to the second newest version of TLS (1.1) for those who can't use TLS 1.2. Instead it skips down to TLS 1.0, a version with well known vulnerabilities to a BEAST attack. Although the BEAST vulnerability is server-side mitigated, client side vulnerabilities are still possible.

Also the server is set to prefer 128 bit encryptions over 256 encryptions. I understand that 128 bit encryption of RC4 and various others only recently became deprecated. Since their web blog is talking about server side updates for the application I hope they are working to resolve those issues. But the fact they make the backwards compatibility immediately skip down to TLS 1.0 is questionable. Maybe for compatibility with external services that still rely on TLS 1.0?

Recommendations

Just because a lock symbol shows up left of your browser's url does not automatically mean it is secure. Use ssllabs.com for any website you trust with confidential information such as banking, medical, insurance, accounting, legal etc. For those that don't understand the technical jargon behind the tests, a nice easy to read letter grade is provided to give a good glimpse of the product's quality of security. Otherwise in the mean time, avoid public Wifi hotspots when using this product. Also avoid using forms that support HTML without clearing your cookies for this product first. Also avoid questionable hyperlinks.

 

from Heart and Solutions
Specialty: Community health center / FQHC
Number of employees: 2 to 5 employees Employees number: 2 to 5 employees

Very difficult to navigate and utilize

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

The software has features that could be greats assets to an organizations work flow.

Likes Least

Navigating ECW is extremely difficult. I felt that the interface was not user friendly and found myself struggling to make use of the features.

Recommendations

Always ask questions in regards to your current workflows and ask the rep to describe the recommended workflows. It will help give a better understanding to the possible limitations the system may have and one will be able to better assess if the EMR will meet their needs.

 

from Seaview
Specialty: Multi-specialty
Number of employees: 51 to 100 employees Employees number: 51 to 100 employees

eCW experience

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

Very easy to use and powerful front end. IF the product is set up correctly.

Likes Least

Interoperability is challenging. Since the back end is proprietary, connecting to standard interface engines is challenging. Support for FIHR, HL7 or IHE profiling (or OMOP) MUST involve the company. The company is difficult to deal with when you want to port your data using these tools. It is possible, but very expensive and very time consuming

Recommendations

Make sure that you set up everything perfectly first. decide what files you want to share, which ones you don't. decide what your level of patient engagement is going to be eventually, not just for today. Once you perform setup, it is next to impossible to change your mind later.

 

from Lakeshore Medical Consultants
Specialty: Family medicine
Number of employees: 2 to 5 employees Employees number: 2 to 5 employees

Expensive and inaccurate!

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

I can use this system with Dragon Speak. It was fairly easy to learn.

Likes Least

The software is poorly planned. The Meaningful Use system is fraudulent and does not tally the patients accurately, even after multiple phone calls and outside help on my end.

Recommendations

Buy something else if you can. I was forced into this system by my hospital system when they couldn't get enough support for Epic in time to certify for MU.
What I have now is an expensive typewriter.

 

from Keith C. Neaman, MD
Specialty: Orthopedics / sports medicine
Number of employees: 11 to 20 employees Employees number: 11 to 20 employees

Terrible, inefficient and fraudulent.

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

I like that the patient's DOB is on the Account CBO screen. That's it. There is nothing else redemptive about this program.

Likes Least

The tech support is ridiculous. They are all based in India and are not helpful at all. Payments are never posted in the contractually obligated amount of time, payment postings are missed regularly so I have to babysit the batches to ensure that patient's accounts are posted accurately, the "team leader" (Ricarlus) is useless and continues to apologize for things they've missed, I have to track all of my tasks to make sure they get completed because they often get overlooked/missed, statements don't always go out to the patients, the list goes on and on and on......

Recommendations

Do not use eClinicalWorks. It is by FAR the worst medical billing software I have ever used (and this is my 5th software program). Our clinic moved to a new software program this summer and I am thankful to not have to use eClinicalWorks. It is so inefficient and redundant because they don't do their jobs correctly the first time, so you are forced to double/triple check their work. I'm not sure how they are in business.

 

from The ENT Group
Specialty: Otolaryngology (ENT)
Number of employees: 11 to 20 employees Employees number: 11 to 20 employees

More and more problems, more and more wasted time.

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

If everything is working, it works fine. Able to access records from multiple locations.

Likes Least

On a daily basis at least one person in this 3 physician office has problems. Usually several people in the office have to restart because ECW freezes. Also, features will mysteriously stop working for a day or two, and then just as mysteriously start working again. My office manager spends time every day trying to keep ECW up and running.

Recommendations

Get a money back guarantee. The updates seem to cause problems and should be installed with caution.

 

from Resurrection Health
Specialty: Community health center / FQHC
Number of employees: 51 to 100 employees Employees number: 51 to 100 employees

The use of elinical works

Ease-of-use

Functionality

Product Quality

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

N/A

Likes Best

The access is easy to explain and you know which way to go.

Likes Least

It was self explanatory and easy to more around. It is easy to use

Recommendations

Nothing it was easy to use and it show you how to use it.

 
 
Write a Review