eClinicalWorks EMR Software


 

eClinicalWorks has emerged as a leader in medical software solutions that enables healthcare providers to deliver the highest quality of care. By putting customers and employees first, eClinicalWorks has built an electronic health records software that is top rated in customer satisfaction and usability.

eClinicalWorks V10 is ONC-HIT 2014 complete EHR certified to help practices meet Meaningful Use requirements for Stage 1 and 2. eClinicalWorks V10 is also ICD-10 compliant and includes an ICD-10 search feature to help providers find an ICD-10 code with ease. eClinicalWorks is available as both an on-premise solution or as a hosted solution (SaaS). eClinicalWorks offers a unified EMR and PM system, patient portal, electronic health exchange, P2P, eClinicalMobile, eClinicalMessenger, eClinicalTouch, and CCMR for population management.

GroupOne Health Source, a Gold Certified reseller of eClinicalWorks, is an industry leading EHR implementation and billing company focused on improving practice management. GroupOne offers sophisticated training and revenue cycle management services designed for eClinicalWorks users. GroupOne’s 20+ years of experience and unique combination of services is most appreciated by practices that are experiencing problems with patient collections, claims submission, ICD-10 transition, high accounts receivables, denials, high overhead, or improper coding.

eClinicalWorks will benefit any size practice and nearly every specialty. eClinicalWorks has received a number of awards and accolades for the software and success as a privately held company. To date, 10 customers have received the prestigious Davies Award from HIMSS and more than 50 accountable care organizations have chosen eClinicalWorks.

 

eClinicalWorks - eClinicalWorks Scribe
 
  • eClinicalWorks - eClinicalWorks Scribe
    eClinicalWorks Scribe
  • eClinicalWorks - iPad App eClinicalTouch Progress Note
    iPad App eClinicalTouch Progress Note
  • eClinicalWorks - Version 10 ICD-10 Smart Search
    Version 10 ICD-10 Smart Search
  • eClinicalWorks - eClinicalWorks Version 10 Progress Note
    eClinicalWorks Version 10 Progress Note
  • eClinicalWorks - Practice Management Claims Screen
    Practice Management Claims Screen
  • eClinicalWorks - Patient Portal Home Screen
    Patient Portal Home Screen
Supported Operating System(s):
Mac OS, Web browser (OS agnostic), Windows 8

77 Reviews of eClinicalWorks

Showing 1-20 of 77

 

from Caedel Medical Group
Specialty: Internal medicine
Number of employees: 11 to 20 employees Employees number: 11 to 20 employees

I love that the software continues to innovate and improve yearly.

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Likes Best

I love that the software continues to innovate and improve yearly. The software allow our office to spend less time calling patients to confirm appointments, giving normal lab result calls, and letting patient know we sent their prescriptions. It allows us to review patient chart in a instance and chart quickly.

Likes Least

The call center staff sometimes has a heavy accent and its hard to understand them.

Recommendations

Great software for private practice. it gives us everything we need.

 

from romero hematology oncology pllc
Specialty: Oncology / hematology
Number of employees: 2 to 5 employees Employees number: 2 to 5 employees

Bate and switch

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I had a horrible time getting the product up and running. We continued to complain and help was very slow, if any for a lot time. The service has improved but I would still not recommend this product.

Likes Least

I wish I had recorded the sale person who demonstrated the product. The program he used look different from what I have. In addition, my receptionist took one of their webinar courses and stated that it was a waste of time as the program they used was more user friendly than what we were given. I have to agree. I complained to the company about this issue. I feel I was given an order version of the program demonstrated yet they deny this. In addition, I picked this emr over another because I was promised it included telemedicine as well as medical dragon. I purchased the more costly of the two plans offered which was listed as comprehensive and included "Nuance dragon" only to be took after I signed the contract and complained that telemedicine was extra. It is not listed in my contract but I understood "comprehensive package" as included it rather than the basic package. The Nuance dragon I am told is "Nuance like" If I want the real nuance medical dragon I have to pay for it myself. The emr went live in the middle of May, yet it was not functional until late July, I was made to pay for it the whole time because the patient registration portion which was the only usable part of the emr was being used. Forget the fact that billing and patient notes was not functional. For the aggravation I was given only one month credit.

Recommendations

I wanted to have EMR up from the beginning of opening my practice. I tell my colleagues DO NOT RUSH IT. Stay on paper until you find a good EMR. There is a big fee for canceling the product. In addition, if possible, I HIGHLY recommend you video tape the demonstration and obtain what is included and what is extra cost. I personally asked if telemedicine and Nuance medical dragon was included at least twice during my demonstration and was assured it was. Bottom line, the sale person is like a car salesman. He trying to make the sale, that is how he makes his living. He will say anything to make the sale. GET IT ON TAPE!

 

from Urology Center of S Florida
Specialty: Urology
Number of employees: 21 to 50 employees Employees number: 21 to 50 employees

worst EHR we have tried to use

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Likes Best

Have a slick sales force, and promises as lot. Delivers little. Not worth the effort to try and use. People are n ice, but very rigid and have limited ability to help (company policy?)

Likes Least

Delivers on little. Difficult to talk to and communicate with
Tries to be like Apple with only phone and online support, but is a very, very poor imitator. should be considered an Imposter

Recommendations

Don't use this. Make sure the demonstration shows completely what will be accomplished and needed. Not just faceprint and fluff. Get all promises in writing. No payments until they deliver what they promise, and you are up and running.

 

from Mountain Park Health Center
Specialty: Family medicine
Number of employees: 501 to 1,000 employees Employees number: 501 to 1,000 employees

It is a very robust system and relatively easy to navigate

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Likes Best

It is not a cookie cutter application. There are multiple ways to complete different task. You are able to find the workflow that fits best into your routine.

Likes Least

Their primary customer service is on the East Coast and I am on Pacific time. When an issue arises on a Friday afternoon, it is challenging to contact the vendor for an quick resolution. Occasionally their developers are slow to respond.

Recommendations

Ensure the software can meet the needs of the client and handle the volume in the clinic. Make sure it is a well rounded application that could support other devices outside the clinic. Determine how responsive is their Project Management team and Support when corresponding with the vendor.

 

from Premier Heart and Vein Care
Specialty: Vascular / phlebology
Number of employees: 2 to 5 employees Employees number: 2 to 5 employees

8 year user

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Likes Best

Nothing at this time, looking to change ASAP; company has lost focus and direction

Likes Least

Nickel and diming for everything, poor customer service; not well prepared for MACRA

Recommendations

Don't use ECW; review KLAS reports at length and do due diligence

 

from Mountain Park Health Center
Specialty: Other specialty
Number of employees: More than 1,001 employees Employees number: More than 1,001 employees

Registered Dietitian, Use eClinical Works 5 days a week

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N/A

Likes Best

Easy to customize, saves templates and macros for quick note taking.

Likes Least

Some of the tabs are annoying to delete after a template has been made, you have to click into each category individually and delete it.

Recommendations

I found that its easiest to navigate eClinical Works once I learned how to make my own templates and macros.

 

from Dr. Shyamali Singhal MD, PhD
Specialty: Surgery
Number of employees: 2 to 5 employees Employees number: 2 to 5 employees

Office Manager and surgery scheduler.

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Likes Best

Quick response to help requests, customer care usually calls within 24 hours.

Likes Least

Not user friendly, hard to navigate at times, have to enter the same information in different areas for one category.

Recommendations

Utilize what ever assistance in training given or offered.

 

from The Act of Healing
Specialty: Mental & behavioral health
Number of employees: 501 to 1,000 employees Employees number: 501 to 1,000 employees

Fluid and Effective, Amazing for Integrated Health Care

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Likes Best

There are many ways to get to the important information needed to provide effective holistic care. The software has several shortcuts and tools to make documentation fast and headache free. Past data is easily accessible from most screens, even while writing a current note.

Likes Least

The only part of the software that could use improvement is the creation of Care Plan. There are a few too many steps and it is a bit time consuming. This is only one small aspect though of the overall system.

Recommendations

The software is customizable and effective in meeting the needs of our medical staff of Medical Assistants, Registered Dieticians, Behavioral Health, Medical Doctors, and Physician Assistants.

 

from Refuah Health Center
Specialty: Pediatrics
Number of employees: 101 to 500 employees Employees number: 101 to 500 employees

Best software, great program

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Likes Best

Saves a lot of time and energy for us providers, ease of accessing information for all areas

Likes Least

sometimes its slow or it crashes which gets very frustrating especially when there is a lot going on

Recommendations

a must have for all medical facilities, only get eClinical Works

 

from Acorn to Oak Pediatrics
Specialty: Pediatrics
Number of employees: 6 to 10 employees Employees number: 6 to 10 employees

Pediatrics

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Likes Best

Ease of communication , I LOVE having the online meetings

Likes Least

It was a little overwhelming to receive all EMR vendors at once

Recommendations

Receive more info from provider about specific needs.

 

from hfcckc.org
Specialty: Family medicine
Number of employees: 6 to 10 employees Employees number: 6 to 10 employees

Great Product

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Likes Best

cloud based
great chat support
doesn't require expensive equipment
tons of options

Likes Least

language barrier with phone support
eCW doesnt' keep notes on my organization, i have to remind them each time that I am on a thin client system.

Recommendations

I'm not experienced enough in the field to comment

 

from RFC
Specialty: Cardiology
Number of employees: 11 to 20 employees Employees number: 11 to 20 employees

Like going back in time..should be called EClickable Works

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Likes Best

I have not found anything that I really like or feel this software excels in.

Likes Least

So much clicking to get to anything and nothing is areas that make any sense. There are to may options and ways to get to the same thing. This software is clearly dated and runs on old dos based like programs. I have been doing medical work for over 15 years and sheesh this software really takes me back to software I used 8 or 9 years ago. Also listen to the reviews on the errors and freezing you will deal with it constantly.

You can only do one thing at a time. You cant open multiple windows or move popups around on your screens. ECW's advice is to open multiple EWC windows at a time...I have not had to do that for years in a software.

Implementation is horrible and it seems like the majority of the staff at ECW is all foreign and/or overseas. It is so hard to understand anyone. Training was terrible and just created more questions, no workflow was trained or set up. Trainer bounced all over the place. Also once you are completed with the nightmare of the implementation you have little resources for communication, it is either open a case or IM chat with someone. You cant actually call anyone for help.

Product is WAY over sold on the front end and does not have the goods to deliver on the back end.

Recommendations

Listen to the bad reviews of others. Ask IT personnel if they know of good up-to-date user friendly systems. There is defiantly better options out there to choose from.

 

from Dallas Neuroscience PA
Specialty: Allergy & immunology
Number of employees: 1 employee Employees number: 1 employee

Looking for a new EMR

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Likes Best

It has a clear and clean set up that each function works well with each other.

Likes Least

Well I ready don't have much I can say about what I did not like about the product because you pay for what you get.

Recommendations

If you are thinking about purchasing any new software; try networking with other places that utilize this product.

 

from Medical center partners in Ob- Gyn
Specialty: Ob Gyn / women's health
Number of employees: 6 to 10 employees Employees number: 6 to 10 employees

Customer support is a waste of time and space

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Likes Best

Fairly easy to use but customer support is useless.

Likes Least

They have no way of verifying users so if you call them with a problem, they cannot help you unless you are the administrator. They suggested filing a case which I cannot do because, you got, I am not an administrator. The is the first support team I have called in 7 years of practice, who actually cannot provide any support.

Recommendations

Find a way to verify users. As a physician, I am at work more often than practice administrators which means sometimes I need help when the administrator is not here. Your company has a stupid policy requiring verification only by administrators, you need to be able to verify users as well because sometimes people are just not in the office and those who are here need to get work done

 

from ucsd
Specialty: Internal medicine
Number of employees: 21 to 50 employees Employees number: 21 to 50 employees

terrible missed opportunities

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Likes Best

medication list is at least legible; history is easy to view

Likes Least

1. must re-associate pharmacy name with emr name every single refill
2. can't open > 1 window at a time
3. can't choose to 'always ignore' alert
4. can't create reminder
5. can't prominently display record info every visit
6. can't tab between fields -- lots of point and click
7. can't search freetext

Recommendations

don't bother. there are better emr's available. not at all recommended

 

from Bilhartz Women's Health Center
Specialty: Ob Gyn / women's health
Number of employees: 2 to 5 employees Employees number: 2 to 5 employees

Overall a very good but complex EMR.

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Likes Best

I like the customization of the EMR, and the fact that you can have quick access to all of the records, labs, images, etc while IN THE SOAP note. You don't have to click out of the note to get to those items, which is not the case with a lot of EMRs. Eclinical is quite complex which can be a great thing, but it's also a bit overwhelming at first.

Likes Least

Eclinical is quite complex which can be a great thing, but it's also a bit overwhelming at first.
Also, if you are using Macs in your practice, it is not completely compatible yet. They are working on it but the system is new and there have been a lot of kinks at first.

Recommendations

Make sure you and your staff are computer savvy. If not, Eclinical works is very complicated and would take a long time to understand. If you have a large practice or hospital system, then this could be a great option for you.

 

from Citrin Medical Corporation
Specialty: Other specialty
Number of employees: 2 to 5 employees Employees number: 2 to 5 employees

ECW Review

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Likes Best

Nothing, this product is too cumbersome for employees. I really have nothing more to say about this product.

Likes Least

Everything, too many options which aren't clear. Again I have nothing more to say about this poduct.

Recommendations

Make it more user friendly with an explanation window as you go along. Having to put in a ticket for everything that you need an answer on is ridiculous. I need answers NOW not in twenty minutes from someone that doesn't even speak english.

 

from Faith bridge psychological services
Specialty: Mental & behavioral health
Number of employees: 51 to 100 employees Employees number: 51 to 100 employees

spartan for behavioral health

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N/A

Likes Best

It is quite applicable and thorough for medical practice.

Likes Least

It is not tailor-made for behavior health at all and documentation for therapy and behavioral health is difficult with this EMR

Recommendations

Make sure the software is specific to your field of work and specialty

 

from Advanced Interventional Pain
Specialty: Pain management
Number of employees: 6 to 10 employees Employees number: 6 to 10 employees

Surprisingly good

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Likes Best

Complete EMR and practice management with relatively easy navigation

Likes Least

Burdensome at times, not all functions are there compared to desktop version

Recommendations

Streamline, more touch/ drop down and iOS friendly

 

from G&G Medical Billing Inc.
Specialty: Internal medicine
Number of employees: 21 to 50 employees Employees number: 21 to 50 employees

Fantastic software, and makes medical billing very easy!

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Likes Best

This software has a very user friendly interface, and is easy to navigate. The ability to view EOBS directly on a claim, leave claim specific notes to that claim and the easiness to balance out a claim/ patient balance makes it very pleasant to use as a medical biller. The scheduler tool is also very easy to use and is easy on the eyes. Overall it is a great software, and I would highly recommend it.

Likes Least

The software's reports are difficult to view since the changes made about a year ago. They require you to open an outside reporting website via internet explorer, and re-log in with your eClinical credentials. The way the system was prior to this, made it capable to generate reports within the EMR system. Just so you are aware, the support team is located over seas, and can be difficulty to reach at times.

Recommendations

Evaluate what your specific needs are in an EMR/EHR/Billing Software. The accessibility and ease of use definitely put this product ahead of other programs. The cost may seem excessive, but worth it in the end. I recommend making a pros and cons list before selecting a software.

 
 
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