eClinicalWorks has emerged as one of the largest and fastest growing medical software companies in existence. Its success stems from the founders’ unique approach to building a business; they took no outside capital and emphasized putting customers and employees first. The organization was profiled in a Harvard Business School case study as a result.
eClinical software is a completely integrated EMR and practice management suite designed for ambulatory care environments. The system includes functionality that automates the entire workflow from when a patient arrives at the office to when they leave. The system’s scalable nature makes the product a good fit for a range of practices, from solo practices to large clinics with hundreds of providers. The system also has such a wide range of specialty-specific templates that it can address the needs of most specialties. eClinicalWorks is also open in such a way that it is particularly effective in integrating to community or state-wide health record networks.
eClinicalWorks has emphasized a number of usability and efficiency features, including the ability to look up a patient with a single click, mobile support and integration of faxes, lab reports and patient referrals. The product also offers a patient portal, which allows patients to log in, access their records and deal with billing and scheduling communications.
eClinicalWorks has received a wide range of awards and accolades, while its customers have often won the prestigious Davies Award from HIMSS for their outstanding use of electronic health records.
Due to its leadership position, we believe that eClinicalWorks should be evaluated by most physician practices and clinics.
GroupOne Health Source, an industry leading EHR implementation firm, offers sales, service and training services for eClinicalWorks and has achieved Gold Certified status. The company has more staff focused on eClinicalWorks than any other eClinicalWorks reseller partner. In addition to supporting customers in implementing and adopting eClinicalWorks, GroupOne also offers sophisticated revenue cycle management services designed for eCW users.
GroupOne’s OneRate program offers great eCinicalWorks pricing options. The program includes a complete eClinicalWorks system and revenue cycle management services. Under this program, GroupOne pays all EHR license and maintenance fees for the practice, while providing outsourced medical billing services. Basically, the EHR is provided for free when a practice utilizes GroupOne’s billing services.
To see what physicians and healthcare providers are saying about the solution, read the eClinicalWorks reviews below.
Johnye from PPOC
Portfolio size: 6 to 10 users
I am a non-techie and Mac user. My standards of ease of use are different and perhaps higher than those who are computer and DOS savvy.
It minimally meets my needs. I am able to document a visit, anthropomorphic data, PE, Dx, eprescribe, write orders, get some results directly, note treatment and follow-up, keep record of immunizations, code and bill, note f/u. It allows for Meaningful Use, registries, practice management, and some accounting.
For me, it's barebones and anemic. Of the two other systems I have used that are hospital-based, this is the worst in terms of features and utility for pediatrics. The workflow is awkward. As a non-tech user, I need my EMR to be a tool to support patient care. eCW has always felt like a burden. If an individual isn't interested in capturing the individuality of a developing child or personalizing the patient's record, perhaps eCW will work for them.
The support is adequate. They will call you back, try to understand the issues, and attempt to fix problem, but recently, it took over three weeks to prevent the software from suddenly quitting in the middle of a patient encounter. I do not know what the problem was that was fixed. There is often a rush to say the problem is solved.
There's nothing that I like.
It's cumbersome, with lots of boxes and windows to check to enter information. They are slow to implement upgrade suggestions. It's basically one size fits all. The process to fix problems is tedious.
I have had an icon on my screen for over five years that portrays me as racially white with strawberry blond hair, which I find to be insensitive and unimaginative. I am an African-American MD with dark brown hair.
Buyer beware is my best advice.
Dana from Sunshine Pediatrics
Date: September 2013
I've used many EHR systems throughout my medical training and eClinicalWorks is by far the most intuitive, easy to use and easy to learn system I've worked with. I've trained many staff members on the system as well and they have also had an easy time figuring out the system. I learn new things everyday that can make this system even more functional for my practice. It definitely saves me time and helps my billing due to the simplicity of documentation.
Marie from Spine & Neuro Pain Specialists
Date: July 2013
GroupOne, has the best customer service. They are very easy to work with, and are very knowledgeable, of all aspects of the EMR. The communication is always open, and the frequent emails that are sent out or very informative - informing you of all the latest changes and updates for Medicare and how to get the most for your reimbursements.
In this ever changing reimbursement world, it is nice to have someone looking out for the best interest of your practice.
Andy from Big Sky Dermatology
Date: May 2013
We are a small but very busy dermatology practice and depend on effeciency to produce quality and affordable health care to our patients while at the same time running our practice in the most profitable manner possible. eClinicalWorks has been our EMR/EPM of choice since we opened our doors in 2009 and we continue to rely on it to help us reach our operational goals. GroupOne Health Source helps us in this process by not only serving as our billing company but as our eClinicalWorks service techs. It takes a team to run any office and we view GroupOne as valuable member of our team! Anna Booker serves in the role of client liason and does a fantastic job of providing access to anything we need including coding, billing, maintenance, and reporting questions which may come up.
I would HIGHLY recommend GroupOne to anyone who wants to add an excellent member to their team and would recommend eClinicalWorks as an EMR/EPM system to navigate the demanding task of healthcare record-keeping.
Dawn from Julianne M. Dunne, MD
Date: May 2013
We started with eClinicalWorks because GroupOne Healthsource is who we wanted for our billing company. The eCW system is easy to use, and has had no problems as far as the EMR is concerned. I will say that sometimes when the weather is bad, our remote connection is slow, but who can control Mother Nature?
Having a small practice, we have trust that the claims will be done effectively and efficiently with GroupOne.
Anita Broeker and the team from the GroupOne Billing staff are extra helpful to our practice. They do all the work behind the scenes, but are always available for anything the MD or the staff needs.
Knowing that all the claims will be followed up on and we don’t have to worry about reimbursements, and just focus on patient care, makes for the best health care possible.
I would recommend GroupOne Billing, they are great!
I would recommend the eClinical Works System as well.
Lori from Family Medical Center
Date: May 2013
I am the office manager for a 3 physician family practice group in Arizona. Group One Health Source has been very good at helping with any issues that have come up. I can call at any time and get answers. I am very happy with our liaison. It is very reassuring that I can count on her to help with any questions or problems, and know that everything will be taken care of properly. The coding team is a great resource. I have reccommended Group One in the past and would reccommend them again.
Joy from Atlanta Vanguard Medical Associates
Date: May 2013
We are a new internal medicine (adding cardiology in September 2013) practice in Atlanta, and we have been using eClinicalWorks 9.0 as our EHR from the start (December 2012). Both our administration and clinical staff find It is very easy to use. It provides all the options you could ever need. Our GroupOne representative, Patricia Brodie, is awesome! She is very attentive and available to our office. She is very knowledgeable, informed, and helpful. She works with a sense of urgency for our office, has great follow up and attention to detail; she is very professional and amicable too. Megan was our implementation coach and she also exceeded our expectations. We feel very satisfied with eClinicalWorks and GroupOne! Thank You!
Tasha from Nacogdoches Spine
Date: November 2012
I work for a neurosurgeon in Nacogdoches, Texas. My doctor was previously part of a group practice and decided to go out on his own. He learned of eClincalWorks from several colleagues that use this same software. After some research, he decided to proceed with installation through GroupOne Health Source. While the actual installation and training took a while to get scheduled, once the installation was complete, they did a fabulous job of training us and have continued to provide great support. The interface is, in my opinion, very user-friendly and self-explanatory. When I do have a question or problem, I usually receive resolution very quickly.
Phillip from Aloha Cardiology
Date: November 2012
Aloha Cardiology, llc became a solo practice in 2008. We were looking for an easy to use EMR that would be easy to grow with our practice. We wanted to outsource our billing to a company that would always be working for our best interest. After a weeks training with a certified EMR trainer we were able to run a clinic to capacity within a month. We have found eClinicalWorks to be easy to use and help our inter office communication with each other and other Physicians. Our EMR cuts down on paperchasing of old chart systems and ensures everything is billed correctly. With insurance decreasing reimbursements no one can afford to miss billing. We have seen our billing increase.
Beniel from Texas Avenue Medical Clinic
Date: November 2012
We use eCW version 9.0. It is a great EMR/PM software. The PM side is excellent with the billing aspect merging well with Gateway EDI clearing hourse. The EMR side is good for providers. Providers using EMR for the first time can easily learn this system since most part of it utilizes the clicking method. There is a lot to the software that our practice has not explored yet. We are presently attesting for the 2nd year of meaninful use for 2 providers and the 1st year for another 2 providers. GroupOne has a great training schedule and implementation team. Support sometimes takes long time to respond to a ticket. But eCW manual and help tools makes it easier for one to learn more about th software and fix minor issues. Overall the system has an excellent PM software and EMR software is great. I recommend to small businesses with up to 10 providers.
Ginger from Total Women's Care
Date: November 2012
We are an established OB/GYN office. Our vision is "Women physicians for women's care." When we were researching EMR software for our company we wanted something that was user friendly, but efficient as well. The electronic system we were using prior to eClinicalWorks was very hard to learn, impossible to run adequate reports, and was just difficult in every way.
We are currently using eClinicalWorks 9.0 and have been using it since early 2011. All of our staff, even those new to the office with no medical experience learned within a couple of weeks how to use almost every area of the software.
The technical support is very easy to work with and willing to help with anything. The amount of time we would be spending with another software system does not compare. eClinicalWorks has saved us much time allowing us to continue to grow our practice, up our production, and stay compliant with the ever changing medical industry.
Todd from Maple Creek Medical
Date: October 2012
I am part of a three-person, multispecialty group that began using eClinicalWorks as part of a package from Group 1 Health Source which provided the EMR licensing as part of its billing package. Overall a good move. The telephone messaging system works very well, allowing for preset and ad lib orders of medications, labs, and imaging. Laboratory order tracking in our office has improved markedly. The visit summary, which includes a medicine list at the end of each visit has been well received by our patients. The capacity to send a medical summary to the emergency room or not a physician, or for the patient's own records has been extremely well received. That being said, we find this program labor-intensive to begin use. Templates are somewhat difficult to develop. The viewing areas for one's HPI, medicine list, and other prose boxes for typed /pre-typed/ dictated material are very limited. I am sure that this system would provide more, but like so many of us, the time to teach yourself to excell with this program, after just learning enough to get by, is a steep order. Re: tech support, there are distinct individuals that are spot on and really know the system:they are fantastic. However the majority of the technical support is not US-based, and their most common reaction is to provide you a workaround and not a solution. We have been using the system for two years and may end up using it as part of a larger organization. Albeit I have critiques of the system, however I have heard HORROR STORIES about other systems. All things being said, I would prefer using the system again above others that I've seen and heard about.
Cathy from LTC Professionals
Date: October 2012
Our organization has 3 doctors that are primary physicians to residents in nursing home. We provide service for 9 nursing homes and continue to grow. We have 4 office staff and are all virtual. We use eClinicalWorks and Group One for billing and host through PSM.
We went with eClinicalWorks because Group One billing was incorporated with them and also the hosting of the server. We did not want to have to update our own software. We are a relatively new business and did not have any software previous. We bought it in 2011 and the implementation went fine. The team did learn how to use eClinicalWorks quickly and the templates have been very useful.
In regards to customer service I find that my main contact at Group One Tara Carney has been fantastic. When I have a need or issue she is right on it for me. She seems to know who to contact for me and they get back to me in a timely manner.
eClinicalWorks customer service is much tougher because of the big size and it seems that 4 people contact me about something that one person could take care of. I understand that it is large and things need to go through channels so I have just accepted that I will get many phone calls and need to go through many people. I seem to go back to Tara to have her handle the situation for me and she always points me in the right direction.
We are a different type of health care business and I know we have pushed a few people out of their box to get the functionality that we need to provide the best quality of care for the patient and to make it a great working environment for all. In doing so eClinicalWorks and Group One have always been receptive to growth and change to fit our needs so we can progress and that has been very much appreciated.
I would have to say the Group One has been fantastic and is the main reason that we are very happy with our choice of EMR. I would like to give Renzi Russell and especially Tara Carney much of the recognition they deserve for providing excellent customer service and a fantastic knowledge of their positions. Tara has been wonderful with all she does.
Dr David from Beacon Medical Group, P.A.
Date: October 2012
I've used billing serivces in the past, but NONE have performed at the level of Group One with eClinicalWorks. My A/R Days is significantly below the benchmarks of MGMA/AGPA/HFMA/MBMA/etc. My collection aging profile is just fantastic! The arrangement I negotiated with Group One is one of a mutually rewarding partnership. They've met, and more often exceeded by a great margin, all of my expectations. I particularly like working with a lady by the name of Renzi Russell. She's top-notch, as are the ladies of her "crew". It probably sounds like I'm gushing, but I'm trying not to sound such. However, the people at Group One I've had dealings with first-rate. I've never been treated rudely. They always give me a cogent answer, or they'll do the appropriate research, and give me the answer I need ASA they can. In sum - one could do MUCH worse than associate themselves with this company, and couldn't find any other such organization to a better service for their practice. Thx.
Medha from Women's Clinic of Oakdale, L.L.C.
Date: December 2011
We, too, have one RHC and another non-rhc clinic. We recently went live with eClinicalWorks (10/21/2011) and are very pleased. We had added additional staff (2 at the non-rhc & 1 at the rhc) to handle the expected slow-down post conversion, disclosing to those new additions that the job would be temporary and last until the clinics begin handling the new system. Well, all additional staff has already been given their notice. We have found that any potential problems or questions get tackled in a timely manner.
And, believe it or not, we have barely scratched the surface of what is possible with eClinicalWorks!!!
Tiffany from self
Date: December 2011
I have just received the chance to start working with the system, and its okay. I think the customer service could be a little more supportive. Yes I would recommend eClinicalWorks to others!
Jody from Metcare of Florida
Date: September 2011
Our organization is a little different. Our business is mostly capitation based with a little fee for service, which makes us unique. It was a little difficult in getting up and running for the back end business office. The clinical side worked beautiful from the start. The product itself is a very good product it was just getting it to work for us, which we are on track for doing that. Group One has been wonderful in helping us make EclinicalWorks work for us. They have helped show us different things on the back end to have the system do what we need it to. I would recommend Group One and the product EclinicalWorks to anyone thinking of going electronic.
Wendi from Dr. Wendi J. Lundquist, DO
Date: August 2011
Our training with GroupOne was very good! I was relieved to finally understand key components of eClinicalWorks including template making, portions of the patient portal module, and how to streamline information. We have really been able to step it up a notch in our practice, and I can handle more patient volume without getting too frustrated with the system. Our trainer was REALLY patient and worked with all of the team members. Thank you GroupOne! We will most definitely utilize your services in the future if needed.