eClinicalWorks EMR Software


 

eClinicalWorks is an integrated suite of electronic health records (EHR), practice management, patient engagement, tele-visits, population health, care coordination and analytics. On-premise and cloud based deployments are both available.

eClinicalWorks provides technology through every step of the patient care delivery process. Patients can book appointments online, receive automated reminders, use the eCW mobile app and check in on a kiosk.

Clinicians can document notes using speech, touch or templates while the eClinicalWorks rules engine powers automated task creation for follow-up care. The solution is also ICD-10 compliant and includes an ICD-10 search feature.

 

eClinicalWorks - Provider lookup
 
  • eClinicalWorks - Provider lookup
    Provider lookup
  • eClinicalWorks - Patient hub
    Patient hub
  • eClinicalWorks - Patient profile
    Patient profile
  • eClinicalWorks - Scheduling
    Scheduling
  • eClinicalWorks - Graphs
    Graphs
  • eClinicalWorks - Progress notes
    Progress notes
Supported Operating System(s):
Mac OS, Web browser (OS agnostic), Windows 8

128 Reviews of eClinicalWorks

 

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Software Advice Reviews (114)
More Reviews (14)

Showing 1-20 of 114

joseph from preventive med assoc
Specialty: Family medicine
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2017

August 2017

The support is all indian and accents can be a real problem . There are many many clicks for even simple things.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

some features are unusable like the auto letter writer....even the on site person we paid for could not get it to work !!!

Pros

you can customize a lot of stuff like macros and browse button. other things cant be changed at all

Cons

you get charged for everything ! We are switching to the cloud but have to maintain our old servers as ecw will not allow our third parties to access the cloud !!

 
 

Lisa from MedSpring
Specialty: Urgent care
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

July 2017

July 2017

Good intentions, poor execution

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

They have built a lot of functionality in different spaces (online appointments, check-in kiosk, patient portal, patient messaging, etc.).

Cons

If there are more than a few sites or providers in your practice, they are likely not for you. They can't handle volume or scale, many processes are extremely manual. Their support is some of the worst I have ever experienced. Tier 1 support personnel do nothing but read from their user manuals, and escalations can take days or weeks. We had substantial problems that persisted for years that regardless of how many times we talked to eCW CEO & COO we saw no resolution. They simply couldn't handle our size (30+ clinics). It may look nice on the outside, but behind the scenes their products are a mess and unreliable.

 
 

Amber from Neighborhood Healthcare
Specialty: Community health center / FQHC
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

July 2017

July 2017

eClinicalWorks -

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

eClinicalWorks serves our needs as a non-profit community health center. We have two internal employees who are eCW experts and remain up to date on all features, new releases, upgrade options, etc. Our success with eCW is that we have internal employees to turn to instead of relying on external customer service to assist us when we encounter an issue.

Pros

eClinicalWorks is fairly comprehensive, allowing us to customize template options and choose which features we want to utilize.

Cons

The upgrades for certain features, like the patient portal, are slow to be released. We have been told for years that an upgrade is on its way, but there is no release date and no further update.

 
 

Randy from Ortho Sports
Specialty: Orthopedics / sports medicine
Number of employees: 11-50 employees Employees number: 11-50 employees

July 2017

July 2017

We have been using ECW for about 5 years.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Overall performance is par with cost.

Pros

It's very inexpensive compared to other ehr companies. It is fragmented compared to other companies.

Cons

Support would be good if they could speak English. It is hard to understand what they are saying and equally hard for them to understand.

 
 

ROBERT from Arthritis & Orthopedic Medical Clinic
Specialty: Orthopedics / sports medicine
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2017

June 2017

Service and support

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

It is fast and they use a 3rd party-iTelagen for help. They are excellent but the eCW team is not responsive and difficult to communicate with.

Cons

The eCW customer engagement is terrible. They make promises to call back and don't. They make it difficult to contact. Several support staff are difficult to understand their English. It is inadequate and I would not recommend this software.

 
 

Brian from Family Health Services Darke County
Specialty: Family medicine
Number of employees: 201-500 employees Employees number: 201-500 employees

June 2017

June 2017

eClinicalWorks encompasses all areas of a patient's health.

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

It has all the pieces we were looking for in an EHR: Medial, Dental, Vision, Behavioral Health. Having all of the pieces in one software package makes continuity of care much better, it's easier to do reporting, and easier to manage one software.

Cons

The Vision part of the software needs to be developed more. Other than that I haven't used it enough to give anymore cons.

 
 

Christopher from Carson Medical Group
Specialty: Family medicine
Number of employees: 51-200 employees Employees number: 51-200 employees

June 2017

June 2017

Long time customer, pretty much done with eCW

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I have attended about 8 eCW users conferences, including the first one in Orlando. I am a superuser. Initially, I was optimistic, but over time I have seen a lot of false promises and lack of USER -driven improvements. The whole feel of eCW is that of a clunky data gatherer. It is absolutely dreadful at the point-of-care. I didn't go to med school to be a data entry clerk. The piecemeal product now. Nickel and dime every little feature/service. When will an EHR come out that makes sense at the point of care?

Pros

Customizable - but be careful - you may have to redo everything after an upgrade. Reporting features and back office 'ok'. Portal, Healow app and eclinicalmobile are decent (though erx through mobile is wonky).

Cons

Too many clicks. Too many windows. Tiny boxes. Tiny font. Poor format. Early 2000's feel and look. Upgrades often require the user to fix data (re-map, correct NDC codes, etc. etc. etc.) which is a total pain for staff and the providers. Too many ways to achieve the same thing, just causes confusion. Internal messaging a joke.

 
 

Ephraim from Pinnacle Internal medcine
Specialty: Internal medicine
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2017

April 2017

great software will need improvement to make it easy for documentation.

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

Needs a lot of improvement to make it easier to use

Pros

well organized. makes us to be completely paper less. It is great with customer service on response time as well

Cons

too much clicks and takes a long time to write rx. It has been cumbersome to navigate from one section of chart to the other.

 
 

Kamran from Southwest Gastroenterology
Specialty: Gastroenterology
Number of employees: 11-50 employees Employees number: 11-50 employees

March 2017

March 2017

V poor and slow emr

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

V poor and slow emr for gastroenterology. Numerous clicks to open any page. I had to switch back to gMed after trying this emr for 6 weeks. The customer support and train was very poor as well. Overall a nightmare experience!!!

Pros

Nothing

Cons

See above comments

 
 

Andrick from All Computer Needs
Specialty: Other specialty
Number of employees: 2-10 employees Employees number: 2-10 employees

March 2017

March 2017

The good and bad

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

It is somewhat easy to troubleshoot, easy to install. It works as a low-cost solution for smaller clinics.

Cons

Tech support is located overseas, which is to be expected in this industry. This product does not allow for customization, not all the feature the promised work. As of now, we are waiting for an open API.
Like many of the other EHR companies have.

 
 

Vl from NCHC
Specialty: Family medicine
Number of employees: 2-10 employees Employees number: 2-10 employees

March 2017

March 2017

Bad customer service and support

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Average EMR software , not better but not worse that the others

Pros

It can work if you invest time in learning. They are really good in sending you a bill and reminding you about late charges

Cons

Absolutely horrible customer service. Requests and orders are not answered. Multiple people, who just plain do not understand you, do not care what you need
Shady business practices, difficult to cancel services, dishonest account managers. Wasted hours of my time trying to get answers and solution to very basic questions and requests

 
 

Steven from Blythewood Family Medicine
Specialty: Family medicine
Number of employees: 11-50 employees Employees number: 11-50 employees

February 2017

February 2017

Eclinical works for Family Medicine Practice

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I have used this EMR for approx 15 years and decided to continue with it 2 years ago when I decided to open a new practice independently.

Pros

Support, cost, has everything you need and reasonably simple

Cons

Hard to tailor to my specific needs, Have to build your own templates, eliminating unneeded items/features difficult

 
 

Jody from Eminent Health Services
Specialty: Billing services
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2017

February 2017

Great All inclusive Product

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I used e-clinical for 7yrs as a Front office and Billing Manager in a Family practice Clinic. It has some great functionality and really includes about everything. Customer support was very lacking and was hard to get things fixed it a timely manner, you had to rely a lot on your own IT staff. Overall great product that I still consult on all the time.

Pros

Great Billing area and claims management. Great reporting. Love the Patient central hub, you can find anything from there.

Cons

Customer support and setup for full functionality is lacking. if you know how to use the system it is great, learning it past the webinars is difficult.

Advice to Others

the Cost is really high and there are several other products that car comparable for a lot less and better support. if you do go there makes sure you choose a clearing house that integrates well with the system and who will talk to them for you. otherwise it will be a big headache.

 
 

Feelcia from Physician 1 Billing Service
Specialty: Billing services
Number of employees: 11-50 employees Employees number: 11-50 employees

February 2017

February 2017

EClincal Works the good and the bad

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I have worked on Eclinical Works for several years, the product is not very user-friendly and the technical support is horrible, to say the least as you have to create a ticket and wait until they call you back and the connection is terrible and the language barrier is really bad.

Pros

EClinical Works is one of the best Billing Softwares the tracking mechanisms for claims are second to none and the ability to interface with labs and other Softwares helps to make the doctor's office run a lot smoother.

Cons

The tech support is horrible and the software goes offline often and the price

Advice to Others

Research the software get all of the pros and cons

 
 

April from South Hilyard Clinic
Specialty: Family medicine
Number of employees: 11-50 employees Employees number: 11-50 employees

February 2017

February 2017

Customers are NOT the number one PRIORITY

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Over all the system is easy to navigate. The look and feel of the product are very pleasing. If I could have my old, local technical support back, I would highly recommend this product, but due to the past 3 years of terrible customer and technical service, I'm reluctant to refer other clinics to this product.

Pros

Integrated system. Easy to maneuver from the front office to back office features. Many new enhancements over the past 10 years. "Trying" to stay up to date with moving target of healthcare.

Cons

Technical support is lacking immensely. The techs are more concerned about closing your "help desk ticket" than really helping you solve your issues. eCW states they are a Meaningful Use Certified EHR but have left their existing customers of almost 10 years in the dust when they discovered a programming error. Now clinics will be penalized 3% in Medicare payments in 2018. Report features are lacking. As of recently, they nickel and dime you for every new feature, upgrade, and/or request, such as interfaces, customized reports for all the government mandated programs, enhanced dashboards, etc. Communication with their customers, or lack there of, is very frustrating. eCW believes posting critical information on a website is "sufficient enough." When you're going to shut down the entire system for 3 days with no access or you tell your customers they're meeting meaningful use and then 7 days before the end of the reporting period eCW "discovers" their system is NOT reporting right, this should be important enough information to communicate directly to the customers, right? Nope, eCW posts the information on their website and "hopes" you log in a read the paragraph in a timely manner. NOT acceptable in my eyes. Mountains of improvement in customer service.

Advice to Others

I would really research other products before choosing eCW. The program is great, but the technical support and training, which you pay a lot of money for are quite frankly terrible!

 
 

Bobbie from Acorn to Oak Pediatrics
Specialty: Pediatrics
Number of employees: 11-50 employees Employees number: 11-50 employees

February 2017

February 2017

Great System

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

If users are willing to use to full capabilities, this system is great! Reduce time needed for outgoing referrals, no more need for the receptionist to make patient reminder calls. ECW is geared to really work with your patients. Patient reminder calls, text when RX's are sent to the pharmacy, patient recall is great for our pediatric office. It is much easier to contact our patients that are grouped into ages for needed visits and vaccines.

Pros

ECW flows well from health management to practice management

Cons

Customer service knowledge of what a physician's office needs, is lacking

Advice to Others

If it all possible, close your clinic for training, at least half days for the week ECW is on site for go live

 
 

Frances from Hamed LLc
Specialty: Pain management
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2017

February 2017

Best EHR that I have use

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I helped start up eClinicalworks at the office that I worked at. They were extremely helpful (I worked with other EHR products that were not as helpful). It was easy learning the front end and the back end. I had little trouble doing templates. I would recommend this program to everyone. I do not have any relationship with this company except work at a different office than what I work today
.

Pros

Everything it was easy to learn and it was easy to teach patients how to connect to it.

Cons

Nothing

Advice to Others

If you get this program you'll like it.

 
 

joe from UROGYN Savannah
Specialty: Ob Gyn / women's health
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2017

February 2017

eCLinical

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Value for Money

Started using eCW in 2004 and very pleased with in-office desk top. able to build template to fit my needs.
Lacking on the mobile platform and not user friendly to login from home.
unable to track meeting which is scheduled as blocks rather than appointments.

Advice to Others

great option

 
 

Rosey from Non-Surgical Orthopaedics
Specialty: Orthopedics / sports medicine
Number of employees: 11-50 employees Employees number: 11-50 employees

February 2017

February 2017

Great Product

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

We use eClinicalWorks to manage our practice. I use it almost daily to track our new patient referrals. It has been very easy to use and I would recommend to other practices.

 
 

David from Heart Lab Diagnostics.
Specialty: Cardiology
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2017

January 2017

Great EMR

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

After using many other EMR systems I found clinical works to be one of the easiest to navigate and had the least amount of crashes and bugs while using the software. Great system for a small practice.

Pros

Ease of Use

 
 
 
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Showing 1-14 of 14

Glorymar from West Palm Behavorial Health
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2017

August 2017

ECW is all in one scheduler, EMR and billing system

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

The benefit of using ECW is that it is an all in one software: scheduling, billing and EMR.

Pros

What i like most is that you can do everything you need with one software: schedule, EMR and create claims. ECW can be tailored to fit individual needs.

Cons

There is not much that I do not like about ECW. I use it for scheduling and billing for a mental health office and the only problem that we have come across is that we can only select primary, secondary or tertiary for an insurance plan but for mental health we bill managed care plans which are different than medical plans.

Source: Capterra
 

Linda from Del Sol Research Management
Number of employees: 11-50 employees Employees number: 11-50 employees

June 2017

June 2017

Nice schedule format for multiple doctors in one screen

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Easily access all patient records in a clean, organized tree format

Pros

You can easily see multiple doctors schedules in various colors depending on the type of procedure/visit and can easily identify by color when confirmed/cancelled or reschedules

Cons

The graphics are a bit dated, could use an update on color quality and font but still gets you all the information you need

Source: Capterra
 

Brian from Tufts Medical Center
Number of employees: 5,001-10,000 employees Employees number: 5,001-10,000 employees

May 2017

May 2017

eCW hates clinicians

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

My notes can be seen and read outside of a paper chart. Other than that, not much

Pros

Notes are typed, so they are legible.

Supposedly, the billing function is useful,however, my group does not use this.

Cons

-Very slow to startup, and uses a lot of resources on your desktop computer
-Too many clicks
-Too easy to make mistakes and lose work (where did my 5 paragraph note go?!)
-Not easy to customize
-eCW often generates medical errors
-interface is terrible--why can I only see 5 lines of typed text at a time? Why are there 5 buttons on a view that are all labeled the same thing? (No...use the "scan" button in the upper left,not the lower right)
--too many mandatory fields that are not relevant (I just want to see his past vitals...I don't want to enter a pain score right this second...)
--low quality document and photo uploads (I think that's a wound...but it's so pixelated)
--Easy to lose formatting in templates (if you click here, it's ok, but if you click over there, then all hell breaks loose)
--Anything that is not done in a billable visit has to be done in a telephone encounter
--E prescribe module is difficult to use and not consistent. (Sometimes you can type in a box, sometimes you have to click on a little number pad, the options for prescribing are in a weird order (alphabetical, ordinal), complex dosing, like a prednisone taper cannot be done.)

Source: Capterra
 

Chi from Swedish Covenant Medical Group
Number of employees: 201-500 employees Employees number: 201-500 employees

April 2017

April 2017

One of the worst EMR's

Ease-of-use

Functionality

Product Quality

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value

I work within a medical group of 2-300 practitioners. I have been using the eCW for close to two years, and am having headaches everyday. Not very intuitive, and hard to navigate. Too many clicks. It can't multitask, i. e. can't open multiple windows at the same time. Have to click too many times to move to a different section, then come back to where you were previously, then end up having to go back because I forgot what I just saw(oops, that would be my fault...). I was using Allscripts before joining the current practice, and was complaining about it back then; now I would go back to Allscripts any minute. It's interesting to see how the users in the management side seem to love it, but for the practitioners like me, "Run, don't walk away from it" sums it up nicely.

Cons

Not intuitive/user friendly
Doesn't multitask, can't open multiple windows at the same time, have to click too many times
Slow, freezes often
Has multiple glitches: particular one is with medications-when choosing a med for a diagnosis, somehow defaults to another diagnosis, so end up prescribing a med for an unrelated diagnosis; finding meds is not easy

Advice to Others

Don't choose this one!
I can't believe I spent half an hour to write this review(and to read others) when I have tons of notes to write; just goes to show how passionately I loathe this EMR

Source: Capterra
 

Peggy from Above & Beyond Physical Therapy
Number of employees: 11-50 employees Employees number: 11-50 employees

April 2017

April 2017

Medical Biller

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Some of the features were difficulty to maneuver around. Not a user friendly system. Hard to train new medical practices.

Pros

Didn't go down often, like other medical software's.

Cons

N/A

Advice to Others

No

Source: Capterra
 

john from prss

February 2017

February 2017

call me- free advice, Plastic and Reconstructive Surgery Specialists LLC

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Run don't walk. Was with them for a year or so, problems all along and then when you leave look out! Saw the errors with billing and payments, you get to call India and speak with someone(anyone) who is clueless about where your hard earned money may be.

Pros

none that any other company doesn't exceed at

Cons

everything else

Advice to Others

please don't.

Source: Capterra
 

Jennifer from Eric J Miller dba Central Texas Pain Center
Number of employees: 51-200 employees Employees number: 51-200 employees

January 2017

January 2017

eClinicalWorks -yes please

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I have utilized this software for about 5 months now and love it. All the information is at your fingertips. If you do not know how to use a function, their customer service is easily accessible and the representatives are more than willing to help you find your way and ensure all questions are answered.

Pros

I enjoy the easiness of the software.

Cons

I would like to be able to have multiple windows open instead of having to close them out before going into another.

Advice to Others

Be patient with the software when first training, it may seem overwhelming but there are many options to perform one task.

Source: Capterra
 

Kristie from atlii
Number of employees: 11-50 employees Employees number: 11-50 employees

January 2017

January 2017

I love this software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

From the moment we switched the EClinicalWorks, they were incredibly thorough and extremely helpful. THe software itself is easy to use and does a lot of the work for you. There are updates constantly being performed on the back end to keep up with the changing climate of healthcare. We highly recommend this software. Worth every penny.

Source: Capterra
 

Dave from Dave Dudek Studio

November 2016

November 2016

Eclinicalworks healow portal is neat

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Eclinicalworks healow portal is neat I use it as a patient but wish that the iOS app was more full featured and tightly integrated with iOS. Something as simple as touchID support would be nice.

Source: Capterra
 

Amber from Family Practice office
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2016

November 2016

EClinicalworks

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

eCLINICAL works is a medical records software program that our practice has been using since 2009. We were part of a pilot program that presented us with the medical records portion as well as an interface with a billing software. We have had a few issues over the years with upgrades etc...but ecw is always very helpful in working out the "bugs" and making it smooth in these transitions.

Pros

easy to navigate

Cons

new updates are not always the best in workflow

Source: Capterra
 

Mary from CMU college of Medicine
Number of employees: 201-500 employees Employees number: 201-500 employees

August 2016

August 2016

worst emr I have ever used

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I worked for a teaching clinic that came on board in 2011 with ecw. Horrible program, freezes, have to click in and out of multiple boxes, up to 80 clicks to finish a consult note, submit the bill, and delegate the note to the referring physician. Supposed to be okay for small practices, but awful for a teaching clinic with new learners coming in every month. In the system I had to use, you couldn't change the font size, which was tiny (font 9). So glad I am in a new job and get to use EPIC.

Pros

nothing

Cons

Very time consuming to prepare a high quality note. Have to open and close text boxes for everything, so too many clicks. Can't just start a new note and click in what you want. Can't create your own user lists, which are helpful for keeping track of certain populations.

Source: Capterra
 

Inamulhaq from SWM PC

February 2016

February 2016

Too Many Clicks, Not much Customizable

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

eCW has many good features, I guess. I am using it for less than a month. I found it very time consuming to record a note. From CC to the, there are lots of clicks. My previous systems were way better regarding this aspects. These also have clicks, but not as many.
I signed for RCM cycle, the way they bill is questionable!. For me, they have not submit/or collected a single claims, but already charged my credit card for 2 months. My understanding is that they supposed to charged 2.9% of the collection each month.
Customer service do respond after you submitting the ticket, but most of the time they have limited option to solve your concern. for example, I wanted to reorder a medicine with clicking the medicine/ (or a button next it), that is seen in external medication history, But they do not have that option. and also they can not customize it. I wanted to have a Blank ROS, I.e.list of Constitution/ HEENT/CVS/Lungs/Gi.....etc with out content in each system. but they said its not possible... each system has to have at least dots (...), and then click the dots....a new window open, then more clicks...and so on...

Source: Capterra
 

Henry from HenryWatras, MD

September 2015

September 2015

The EHR component is OK, the Revenue Cycle Management (RCM) is awful!

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

After years of use, the EHR component of eClinicalWorks was adequate to good, even very good, However, I fell for the "RCM is awesome" and moved in-house billing to RCM. This mistake destroyed my practice.

DON'T USE THE RCM! It is awful!

Source: Capterra
 

Mike from Southlake ENT

April 2015

April 2015

ECW is my biggest professional regret!

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

Horrible support. Absolutely worthless training (our trainer, who we had to put up in a hotel and pay all travel costs for, even said "I don't know why they sent me...I'm not ready for this"). They jack up the price after you are "in" and it is, like all EMRs, quite difficult to get "out". CLUCKY CLUNKY CLUNKY software based on MSQL. My practice used Athena previously which runs on Oracle platform and Athena is a far far superior product from a back office perspective, but I was not happy with the EMR they integrated so I looked for an alternative and made the mistake of reading the reviews of ECW that I am certain now were bought and paid for. Huge error in judgment. My office staff loved Athena and hates ECW. If only Athena had possessed an attractive EMR I would have stayed and now I regret not adapting to their EMR. ECW requires huge bandwidth to use ASP model - and still slow even with fiberoptic fastest service Verizon offers. FREEZES chronically. Completely non-intuitive. Hate it. Loses typed in data on a regular basis and you have to start over. Worst decision of my professional life. Absolutely regret the day I got sucked in to this POS. I am going to be looking into Modernizing Medicine EMR but I will be more cautious this time. Makes me want to quit medicine.

Source: Capterra