ClinicTracker Connect Software


 

ClinicTracker Connect is an ONC-ATCB certified practice management and electronic medical record (EMR) system for mental health and substance abuse practices. ClinicTracker Connect has enabled enhanced patient care, improved efficiency, reduced error rates, and increased profitability. The program is suited to nearly all configurations, from small clinical practices to large substance abuse or behavioral health centers with multiple locations.

ClinicTracker Connect is a totally integrated behavioral healthcare suite with a certified EMR, billing package, and scheduler that automates every aspect of the practice. The Patient Dashboard provides fast access to all patient data. The User Dashboard enables each provider instant access to the status of their patient lists, paperwork, appointments, messages, compliance alerts, and ePrescribing notifications. Although the system comes with dozens of pre-stored templates for Mental Health and Substance Abuse documentation, custom templates can be added quickly using our Form Builder utility or by leveraging our software customization services.

The Related Documents feature captures any file or scanned image directly to the patient record. The Compliance system tracks the status of all required documentation, thereby maximizing regulatory compliance and providing protection against costly fines. The process for group therapy scheduling and charting is fast and accurate. The Patient Portal enables patients to access selected information from a secure website.

ClinicTracker Connect was built on the continuous input of administrators, providers, and support staff. Users readily accept the implementation of this software because they sense it was developed by individuals who understand what it is like to work in clinical environments. They appreciate that customer support is lightning fast and that the program constantly evolves in response to their feedback.

 

ClinicTracker Connect - Executive Dashboard - Billing Generated
 
  • ClinicTracker Connect - Executive Dashboard - Billing Generated
    Executive Dashboard - Billing Generated
  • ClinicTracker Connect - Integrated Scheduling
    Integrated Scheduling
  • ClinicTracker Connect - User Dashboard
    User Dashboard
  • ClinicTracker Connect - Patient Dashboard
    Patient Dashboard
  • ClinicTracker Connect - Insurance Authorization
    Insurance Authorization
  • ClinicTracker Connect - BillingTracker Dashboard
    BillingTracker Dashboard
Supported Operating System(s):
Windows 7, Windows Vista, Windows XP, Mac OS, Windows 2000, Windows 10

11 Reviews of ClinicTracker Connect

 
Software Advice Reviews (9)
More Reviews (2)

Showing 1-9 of 9

from L'esprit Mental Health Center
Specialty: Mental & behavioral health

Clinic Tracker - GOOD Program

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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Support
Likes Best

Clinic Tracker Support is easy to get a hold of and always makes sure the problem is fixed and that we are satisfied with the service. They always work with us.

Likes Least

Slow connection, CT sometimes freezes (we are working with CT currently to fix this).

Recommendations

Make sure, whatever software program you chose, its capable of all the features you need.

 
 

from Manna Health Professional Services Inc.
Specialty: Mental & behavioral health

Excellent Revenue Cycle Management Tools

Ease-of-use

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Customer Support

Ease-of-use
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Likes Best

I have a large revenue cycle management company and we searched far and wide to find EHRs for behavioral health to bring to our providers. We work with only a handful now of the best. ClinicTracker is one of our favorites. The fact that they can connect directly to any payer, have integration with Trizetto (formerly Gateway EDI), can print out HCFAs, and connect to all other clearinghouses. We have never found another EHR that can do all of that plus give us incredible tools to manage our providers revenue. We've never had a complaint about their software. Our providers love it and we love the billing.

Likes Least

Some of our providers were overwhelmed in the beginning simply because they have so many features but the implementation team really holds your hand (they do with us too when we hire new billing staff) all the way through the process.

Recommendations

Do more than one demo. There are so many unique features that you really can't retain it all in just an hour demo.

 
 

from everythingEHR
Specialty: Mental & behavioral health

An Unparalleled Amount of Features for Behavioral Health

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
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Support
Likes Best

Every one of the behavioral health providers and agencies from single users to large public behavioral health agencies take the time to call me and thank me for sending them to ClinicTracker. I have never worked with an EHR vendor that turns out updates and entire product enhancements on a dime. One of my clients needed payroll functionality and within 3 days (I am not kidding) they created a fully functional payroll module with embedded HR tools and zero programming errors. Astounded was the word I used. They are just big enough as a company to handle large implementations but they haven't lost that personal touch in terms of lightening fast support and development. I am always proud to offer them as one of our vendors of choice to providers.

Likes Least

This is a tough one. The only "negative" I can think of is that the product can be overwhelming because it does so much. I know they are working on leaning down their presentations so people can see the value in everything they have to offer without feeling like they can't master the program.

Recommendations

Get your ducks in a row and do a phone call with them prior to a live demonstration. This is serious software for agency management from HR tools to enhanced electronic billing to document management to compliance tracking plus all the basics like EHR, scheduling, and Clinical documentation and workflow. Have your wishlist ready and go through it ahead of time with them so they can focus your demo on exactly what you need.

 
 

from The New Learning Therapy Center
Specialty: Mental & behavioral health

ClinicTracker New Users

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
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Support
Likes Best

The people at ClinicTracker are really the best! Very honest and straightforward. They have helped us with every issue we've had, sometimes within minutes! I really like that they are extremely knowledgeable about the system and can explain anything and everything.

Likes Least

There is nothing I don't like about the vendor. Only issue with the product is that navigation is not smooth. It can be hard to find things, or it takes a number of clicks to get where you need to go. However, ClinicTracker is open to new suggestions, and they make changes for you! They really listen to the customer.

Recommendations

We looked at a lot of systems. Do the same. Do not put stock in what the salespeople tell you about their systems. Try the system out and see if it works for you.

 
 

from The Bridge Family Center, Inc.

Ease-of-use

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Customer Support

 

The Bridge Family Center is located in West Hartford CT and operates an outpatient psychiatric clinic for children. The Bridge received notice that the software company that owned the software for the clinic was going out of business. The Bridge reviewed numerous software packages in an effort to find a replacement for the software.

ClinicTracker was selected for a number of reasons. First, all of our interactions with the staff at ClinicTracker were pleasant. ClinicTracker staff was very accommodating, supplying demos for different Bridge staff members. Demos were also set up to show particular portions of ClinicTracker to specific Bridge staff (i.e. BillingTracker to billing and financials staff, clinical portions of ClinicTracker to clinical staff). There was no hard sell attitude when dealing with ClinicTracker.

Demos of ClinicTracker highlighted the system's ease of use. This was very attractive because our previous system was complicated and cumbersome to use. From the first demo of ClinicTracker Bridge staff thought it was a system they could quickly become familar with and begin to use.

ClinicTracker was an affordable software option for The Bridge.

Once ClinicTracker was selected the real work began. The Bridge required a very fast turnaround on implementation because our current software would no longer be available. ClinicTracker staff was awesome during implementation. In a one month time frame they had installed the software and imported Bridge data from our current vendor and mapped it into ClinicTracker. Imported data was reviewed the Bridge staff. ClinicTracker staff worked closely with Bridge staff to make sure everything looked correct and operated successfully. On March 31st ClinicTracker trained Bridge clinical staff. We were live on April 1! ClinicTracker continued to work with Bridge finance staff to set up electronic billing through our clearinghouse. At the end of the first week our test batches had been accepted at the clearinghouse. In the last two and half months ClinicTracker has made some requested tweaks, giving us an even more usable, compatible system for our business.

I have never had such positive feedback from staff following the implementation of a new system as I did with ClinicTracker. All staff comments have been positive. ClinicTracker is easy to learn and easy to use. I literally have had staff say to me "I love this system". ClinicTracker staff continues to be supportive and very responsive to questions. I believe The Bridge could not have made a better software selection.

 

from United Health Services Hospitals, Inc

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Customer Support

 

We have been using ClinicTracker for a number of years in our outpatient clinic. We have also contracted to implement ClinicTracker in our crisis service and our inpatient programs as well.

Their support has been wonderful and each member of their team is positive and solution-focused. We are really pleased with the product and the service.

 

from The Family & Children's Society

Ease-of-use

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Customer Support

 

The Family & Children's Society recently became an Article 31 Medicaid clinic. In the preliminary planning, we realized that we did not have software that would be compliant with the Medicaid paperwork. The change was a huge learning curve for many therapists and billing staff in our agency, so the switch to CT was not without difficulty.

We have various other services (funding sources) that have different paperwork requirements so there were some gaps in our needs. The CT team was very responsive to our needs and did all they could to make the transition go smoothly. Their customer service is very good--their support team responds to inquiries within the hour on almost all requests and they are very accommodating. They plan to become certified with OMH which is a big plus for our agency.

Because not all people learn in the same way, some therapists have struggled with learning all the features that are available to them. We have suggested CT make a training video that can be used to train new employees. In the future we also look forward to a Web-based application to accommodate our remote staff.

We would recommend CT to anyone who is searching for software to meet the Medicaid mental health requirements.

 

from SeaView Community Services

Ease-of-use

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SeaView Community Services is a private non-profit social services agency in Seward, Alaska. We chose to move to ClinicTracker in July 2010 because of its versatility and customer support's ability to make custom changes for us. We are an agency that provides combined services of substance use and mental health services. The individual SU and MH forms in ClinicTracker were impressive. However, as we continued to integrate our programs to function as one program, ClinicTracker staff worked along side of us to modify existing forms and to help us create a combine Behavioral Health Assessment and combined Treatment Plan specific to the Alaska Regulations and our business needs. We now have a clinical database that is a tool for our staff and not a burdensome requirement.

 

from QCI Behavioral Health

Ease-of-use

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We use Clinic Tracker for a complex community based program with 500 active patients. We use it for medical records, scheduling, and billing. Prior to CT we were using paper charts and we are now miles ahead with an electronic record system.

Customer support is fantastic with an incredible response time for questions. Clinic Tracker has accommodated many custom development requests to meet the needs of our program.

If you don't have a cookie cutter operation and need some software flexibility, Clinic Tracker is a very good option.

 
 
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