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ClinicTracker Mental Health EMR Software
 | 5 Reviews (4.7/5) |
ClinicTracker is a practice management and electronic medical records (EMR) system for mental health and chemical depdendence practices. It can be used by psychiatrists, psychologists, substance abuse centers, behavioral health centers, and billing services. It is designed for practices with three to 50 providers, or that have 11 to 100 employees.
ClinicTracker provides a complete, integrated behavioral healthcare suite with billing, scheduling, and an EMR. Additionally, it offers several other modules to help providers automate routine administrative and clinical activities. For example, the system allows providers to track patient information like demographics, outside providers, insurance cards, and consent forms. The system comes with built-in templates for capturing patient information and generating detailed reports. The eForms module provides the ability to create patient forms for their signature and storing electronically on the system. Finally, the compliance modules manages all required documentation so that it is completed in compliance with state regulations.
ClinicTracker was built from the ground up for behavioral healthcare. It has a 10-year history and is continually updated with new features and capabilities. For example, a new mobile application was recently added to the system. It allows users to access patient information and record patient visits and signatures off-site with a smartphone. ClinicTracker is licensed per user. So, every staff member that has an account is considered one user. The price of the system is based on number of users, modules desired, and services required.
5 Reviews of ClinicTracker by JAG Products
Customer support is fantastic with an incredible response time for questions. Clinic Tracker has accommodated many custom development requests to meet the needs of our program.
If you don't have a cookie cutter operation and need some software flexibility, Clinic Tracker is a very good option.
We have various other services (funding sources) that have different paperwork requirements so there were some gaps in our needs. The CT team was very responsive to our needs and did all they could to make the transition go smoothly. Their customer service is very good--their support team responds to inquiries within the hour on almost all requests and they are very accommodating. They plan to become certified with OMH which is a big plus for our agency.
Because not all people learn in the same way, some therapists have struggled with learning all the features that are available to them. We have suggested CT make a training video that can be used to train new employees. In the future we also look forward to a Web-based application to accommodate our remote staff.
We would recommend CT to anyone who is searching for software to meet the Medicaid mental health requirements.
Their support has been wonderful and each member of their team is positive and solution-focused. We are really pleased with the product and the service.
ClinicTracker was selected for a number of reasons. First, all of our interactions with the staff at ClinicTracker were pleasant. ClinicTracker staff was very accommodating, supplying demos for different Bridge staff members. Demos were also set up to show particular portions of ClinicTracker to specific Bridge staff (i.e. BillingTracker to billing and financials staff, clinical portions of ClinicTracker to clinical staff). There was no hard sell attitude when dealing with ClinicTracker.
Demos of ClinicTracker highlighted the system's ease of use. This was very attractive because our previous system was complicated and cumbersome to use. From the first demo of ClinicTracker Bridge staff thought it was a system they could quickly become familar with and begin to use.
ClinicTracker was an affordable software option for The Bridge.
Once ClinicTracker was selected the real work began. The Bridge required a very fast turnaround on implementation because our current software would no longer be available. ClinicTracker staff was awesome during implementation. In a one month time frame they had installed the software and imported Bridge data from our current vendor and mapped it into ClinicTracker. Imported data was reviewed the Bridge staff. ClinicTracker staff worked closely with Bridge staff to make sure everything looked correct and operated successfully. On March 31st ClinicTracker trained Bridge clinical staff. We were live on April 1! ClinicTracker continued to work with Bridge finance staff to set up electronic billing through our clearinghouse. At the end of the first week our test batches had been accepted at the clearinghouse. In the last two and half months ClinicTracker has made some requested tweaks, giving us an even more usable, compatible system for our business.
I have never had such positive feedback from staff following the implementation of a new system as I did with ClinicTracker. All staff comments have been positive. ClinicTracker is easy to learn and easy to use. I literally have had staff say to me "I love this system". ClinicTracker staff continues to be supportive and very responsive to questions. I believe The Bridge could not have made a better software selection.
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