MaximEyes Software


 

MaximEyes, developed by First Insight, is an EHR and practice management system that can be accessed via private secure cloud or an a local server. MaximEyes is compatible with connected mobile devices, including Apple and Android smart phones.

The first to integrate with the American Optometric Association’s MORE Registry, MaximEyes also offers direct EHR PQRS reporting to CMS and the American Academy of Ophthalmology’s IRIS Registry. Users are sure to remain ICD-10 compliant with MaximEyes’ Quick Code Selection Tool and the user-defined rules engine that automatically suggests CPT and ICD billing codes. The program also includes customizable exam templates to match each client’s unique workflow. Along with automated software updates, the program offers personalized medical billing services to reduce the accounts receivable timeline to a few days and provides customer support by phone and online chat.

 

MaximEyes - MaximEyes EHR Encounter Overview
 
  • MaximEyes - MaximEyes EHR Encounter Overview
    MaximEyes EHR Encounter Overview
  • MaximEyes - MaximEyes EHR Final Diagnoses
    MaximEyes EHR Final Diagnoses
  • MaximEyes - MaximEyes EHR Medical History Summary, New Encounter
    MaximEyes EHR Medical History Summary, New Encounter
  • MaximEyes
  • MaximEyes
Supported Operating System(s):
Mac OS, Web browser (OS agnostic), Windows 8

17 Reviews of MaximEyes

 

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Software Advice Reviews (15)
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Showing 1-15 of 15

Greg from Centar, Imler, Gjurich, and Caldwell
Specialty: Optometry
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2017

August 2017

Love Maximeyes Electronic Health Record

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Maximeyes Electronic Health Record (EHR) is so versatile. Our practice ranges from wellness exams, CL and speciality CL, full scope eye disease management, and various postoperative eye care and this EHR handles it all with ease. The evolution of this software does not stop, Maximeyes continues to improve the software. Paper to Maximeyes EHR was seamless, along with ICD-9 to ICD-10. Maximeyes EHR makes ICD-10 coding easy!

 
 

Lowell from Envision Eye Care - Pittsburgh
Specialty: Optometry
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2017

August 2017

Great personal attention from multiple staffers given when I needed it

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I want to personally mention and thank Sofiya (AND her team) for taking the time to address an issue with me, then research the issue once we determined there WAS an problem with my issue, then get me the necessary update (to fix this issue) and then lastly follow up with a call (a 76 min session) to discuss the issues / questions I had.
In dealing with Sofiya and the other, the staff were educational, patient and worked thru nearly all of my issue (the ones that COULD be addressed) The unresolved were farmed out to IT and Training.
I ALSO want to mention that in talking with my MIPS/MACRAs consultant, he informed me that there were certain major EHR players working on the data collecting with regard to MIPS/MACRAs and his observation was that First Insight's EHR was SIGNIFICANTLY heads above the other 2 players when it came to readiness. That says a lot for the First Insight developmental team.

Pros

The product and staff give personal attention and listen to me and address my needs. That is important to me when it comes to this important piece of my practice.

Cons

Minor EHR customization issues that are resolved when discovered. The staff listen and correct or improve the issues as they are discovered.

 
 

Barbara from Dr. Barbara Yanak
Specialty: Optometry
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2017

June 2017

Easy to use

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

My experience with MaximEyes has been positive. My biggest problem is my limited understanding of computer/software issues. This makes it difficult for me to explain problems when they are occur. The tech support and customer support has always been helpful.

Pros

The system is easy to use. I find that MaximEyes is always working to improve the system to adapt to the changing demands like MIPS and MU.

Cons

The updates that are require to keep the system current sometimes have problems. These take a call to technical support to address the problem.

 
 

Jeanette from 20/20 Optometry of Silicon Valley
Specialty: Optometry
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2017

June 2017

Customizable EHR that can enhance your office flow and needs of the various departments in an optometry practice

Ease-of-use

Functionality

Product Quality

Customer Support

The MaximEyes team are very loyal and I have gotten to know them for the past 12 years. They are innovative and always looking ahead. That meets the needs of my patients here in the Silicon Valley. Once I switched to their program, I could never go back to paper, and have embraced all the changes that have continued to evolve over time.

Pros

MaximEyes not only meets all the government regulations but is forward thinking in trying to reduce doctor and staff time to complete patient files. Customer support is excellent and they will try to help you immediately resolve any problems at hand. They have many experienced engineers that are very helpful. They value constructive comments and will try to implement and add new features or upgrades if it enhances the experience for all of their users. Unlike many programs out there that are rigid and your office flow and policies have to conform to the program, MaximEyes can be customized to each office needs

Cons

The upgrades do not come as fast as you would like but are forward thinking and always there to improve efficiency. They are working at more practice management analytics, but for now that area is limited

 
 

Jay from Hermann & Henry Eyecare
Specialty: Optometry
Number of employees: 11-50 employees Employees number: 11-50 employees

June 2017

June 2017

MaximEyes is an outstanding software that continues to push the technology envelope and impress us with new features.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

We are very happy with the workflow especially in the examination. It allows us to efficiently take care of our patients with minimal clicks. We love the VSP calculator, the scheduler is simple and very effective, the online patient portal, bill pay, and scheduling as well as the new iPad check in feature are truly wonderful.

Cons

We don't have any complaints but are excited to hear that in the future we won't have to sync patients between the practice management and the exam modules.

 
 

Dennis from Southern Hills Eye Care
Specialty: Optometry
Number of employees: 11-50 employees Employees number: 11-50 employees

June 2017

June 2017

Great Software and Excellent Customer Service!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

MaximEyes software can be customized to meet the needs of our practice, and this is not lost when there are system updates. The MaximEyes customer support has always been very helpful. In the rare occasions when we have needed assistance, they were readily available and able to address the issue quickly.

Cons

As with any software, it may not be perfect, or do things exactly the way you think it should, but it is far better than any other software I have used or evaluated.

 
 

Jeff from Blackstone Valley Eye Care
Specialty: Optometry
Number of employees: 11-50 employees Employees number: 11-50 employees

June 2017

June 2017

The Customization and Customer Service are Excellent

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

The customization helps decrease the time I'm on the computer in the exam room and thus make for a more efficient exam. We've always had a good customer service experience. Most importantly we've had zero downtime in the last 3 years.

Cons

I think the contact lens section could use some updating. I'd love for it to auto-populate base curve and diameter once I choose a lens.

 
 

Rick from Triad Eye Associates
Specialty: Optometry
Number of employees: 11-50 employees Employees number: 11-50 employees

June 2017

June 2017

The software is very user friendly. Combining a patient's EHR with opitcal corrections and harware options is difficult and they have merged them very well

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

The flow of the EHR from Chief Complaint, to history, to pretest, to exam
The ICD-10 coding
Manual editing

Cons

2 separate software packages (which will be merging soon)
Can be slow going from chart to chart
Can't view records simultaneously

 
 

Lisa from Family Optometric Care, P.C.
Specialty: Optometry
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2017

June 2017

MaximEyes makes our job's easy

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Customer service is top rated!! easy to contact and always a return call.

Pros

Customization , user friendly , Doctors can always access the system to review charts , our lab is able to see our Rx the minute it is complete making a smooth transition from doctors chair to dispensary, Transition from charges from doctors chair to front desk is smooth and rapid , billing reports are easy to read

Cons

Only con I can think of is on very rare occasions the system may lag & that could always have to do with our internet connection

 
 

Philip from Vision Quest Eye Care Center Inc.
Specialty: Optometry
Number of employees: 11-50 employees Employees number: 11-50 employees

June 2017

June 2017

Our Maximeyes software is awesome and continues to improve with amazing features!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Our exam module has every feature we could want. In addition, great scheduler, VSP calculator, eRx, contact lens handing, inventory handling and practice management side with electronic EOB's is just incredible. We also love the integrated iPad front desk check in app!

Cons

We really like it all. Costs have continued to increase for the product but that is typical of most software programs which continue to add significant new features.

 
 

Lisa from Triad Eye Associates
Specialty: Optometry
Number of employees: 11-50 employees Employees number: 11-50 employees

June 2017

June 2017

Great customer service and technical support

Ease-of-use

Functionality

Product Quality

Customer Support

Pros

Ability to make multiple schedules for several doctors working the same day. Ease of patient registration.

Cons

Account Receivable reports take a long time to run. Payments and adjustments can be altered after daily close.

 
 

Sarah from Independent Eyes LLC
Specialty: Optometry
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2016

November 2016

Great customer service, exceptional EHR

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Maximeyes has an incredible support team. I love the customer service. Their medical records are very easy to use and highly customizable. I enjoy the software and ease of access. The practice management and optical side leaves something to be desired. It has a lot of unnecessary clicking, and is not very user friendly.

Pros

Great customer service!

Cons

Complicated PMS that needs to be simplified.

Advice to Others

The demo was helpful in deciding. I liked the deployment team.

 
 

Suzanne from OFFEN EYE ASSOCIATES
Specialty: Optometry

August 2016

August 2016

Great customer service

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Likes Best

the tech service- there is always someone who can help you with an issue

Likes Least

transferring between sequel n file maker pro programs

Recommendations

make sure you choose one that has great tech support as you will need it

 
 

Mark from Family Eye Care Clinic of Bluffton
Specialty: Optometry

June 2015

June 2015

MaximEyes has been a great choice for our practice

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

The support is amazing and they do a great job walking us through the difficult world of EMR.

Likes Least

When we first started with MaximEyes we went from all paper (both our records and our financials) to all electronic. We had so many questions that needed to be answered all at once and we overloaded the support team. They have since added support and all our calls are answered in a timely and helpful fashion.

Recommendations

Look for software that has a stable backbone to it, a history of several years in the business, a great support team, an eye on the future (cloud based, secure, compliant and innovative systems). MaximEyes has all of this in it's court. Worth a look.

 
 

David from McBride Vision Clinic
Specialty: Optometry

May 2015

May 2015

MaximEyes is an easy to use, easy to navigate health management system

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

First Insight is a progressive company with passionate engineers and software designers that are constantly improving the software. I have been a MaximEyes user for 15 years and have never been disappointed with the software and the upgrades continue to amaze me. It is a very powerful practice management system.

Likes Least

It is sometimes slow when navigating between previous exams forms.

Recommendations

It is very powerful and has very progressive software engineers.

 
 
 
Showing 1-2 of 2

Brandon from Chester Eye Center

February 2017

February 2017

Best eye care EHR

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We have been users since 2011 and don't have any regrets. The customer service is top-notch. First Insight is always staying on top of things when it comes to health care changes.

Source: Capterra
 

Wayne from Eye Contact Vision Center
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2016

October 2016

MaximEyes Review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I have been a maximize user for over 20 years. Their software is very concise and complete. First Insight is constantly upgrading the software and their customer support is very good. They work with many other vendors for multiple add on options.

Pros

Very complete.

Cons

Navigation can be confusing.

Source: Capterra