Compared to our previous software, this has many advantages with access, reporting, and adjusting for tax reporting. There are still some features that have not been implemented yet but look like they will make using Prognocis even better.

Cloud based so accessible from anywhere. I have run reports from Austria! Customized - Bahamas implemented VAT and Prognocis team was able to accomodate. Reports - great for generating historical data and I can choose the fields.

Many descriptions for the same CPT code so too many choices for the doctors - take time to filter through, so I have had to add customized CPT codes for quick finds.

We have been with PrognoCIS for 5 years after experiencing an epic failure with another EHR solution. Our practice is a small private medical office and flexibility is paramount to optimizing our functionality. We were looking to stay clear of the old large dinosaur solutions most prevalent in the EHR market and we found PrognoCIS. Our relationship with PrognoCIS has been one of growing appreciation of each of our requirements in order to work toward a common goal, clinic efficientcy. What we like most about PrognoCIS is the adaptability or customization of the product. This takes some effort at implementation and continues to be maluable as we fine tune our processes to be more and more efficient. I particularly like that there are certain aspects that we can tweak to meet our current needs.

There are a tremendous number of reports but sorting through them is a challenge. I struggle with understanding the logic with their naming conventions. The good news is that there has been significant improvement with the "Tech Support" so the response time is more reasonable. I appreciate that Bizmatics continues to work on communication skills with the end user and the tech support team. To provide the correct solution one must first understand the issue. My understanding is that this is an industry challenge but Bizmatics has made concerted efforts to improve customer communications with tech support.

Stay away from Prognocis! Their customer support is abysmal and getting any response from them is like pulling teeth. Bottom line is their management of our data cost our practice thousands of dollars. Based on my experience, if Prognocis was the only EHR out there, I would skip it and use paper charts.

Hard to isolate any pros from among the mountain of cons, but I'll try... I never had to change my Prognocis password once in the whole six years I used the program. That's all I've got.

Data breach - their system was not secure enough to withstand a hacker attack, resulting in a major data breach. They notified our practice of the breach of their system and then declined to assist with any of the resulting fallout, costing our company many thousands of dollars. They did help other practices that were victims of the breach, but refused to help us clean up the mess they made. Customer support is in India. Reps are difficult to understand and incredibly slow to help. At the time we dropped Prognocis in 2017, they still had multiple support cases (trouble tickets) open and unsolved from 2013. The program looks like it's from the 90s. It is not intuitive, is difficult to navigate, and the output reports come out looking unprofessional. Although we were advised that training was included, we did not receive training from Prognocis when we onboarded with them, leaving us to fend for ourselves in learning their bewildering program. Service is way overpriced for what you get. There are so many better programs out there for less money and trouble. After terminating service with Prognocis, they took well over a month to give our patient records to us, and would not give us access to them in the meantime. This resulted in our practice having NO access to our patients' charts for over a month. When I brought my concerns about this to Prognocis's HIPAA compliance officer, I was rudely and condescendingly dismissed.

Overall, my experience has been good.

Single sign on solution User interface, ease of use. Billing system ease of use All MACRA/QPP Updates as well CPT/ICD/HCPCS codes updates are included

I cannot really think of anything at the moment.

The system is easy to use, I can customize myself on the fly and I like the ability to be able to access on my PC, Apple (Mac or IPad at home) or via IPhone App. The clinical flow over to the financial billing side, is a breeze. After using a few other systems, I saw the designers of PrognoCIS truly understand how a clinical office functions and each time this system has met our changing needs. The support turnaround has been responsive and their knowledge of the product and how it applies to our situations, has always been excellent. We have been with PrognoCIS since 2007 and have seen them always continue to improve, with excellent program features and more recently, the shifting of their support more towards the US. It is rare to find such sincereity in companies today.

Hard to say anything negative. I know creating good software is never easy and there are always going to be moments of frustration, but they have been far and few between and handled quickly and well.