TotalMD Software


 

TotalMD is a practice management solution suitable for small and midsize practices. TotalMD provides an integrated suite of features that includes e-claim services, patient scheduling, financial reporting, EMR integration and more.

The solution enables users to collect and manage payments and collections, schedule patient appointments and access reporting tools. The system can be deployed on premise or as a cloud-based solution.

On the billing side, every version of TotalMD is ICD10 and 5010 ready, and offers additional capabilities for insurance collection management, patient accounting, advanced scheduling and a report designer, as well as online eligibility, EHR integration and a collections module. The solution offers free data conversion from Medisoft and Lytec and conversion from any other system is available.

 

TotalMD - Calendar
 
  • TotalMD - Calendar
    Calendar
  • TotalMD - Payment entry
    Payment entry
  • TotalMD - Ledger
    Ledger
  • TotalMD - Insurance entry
    Insurance entry
  • TotalMD - Family dashboard
    Family dashboard
  • TotalMD - Claim information
    Claim information
Supported Operating System(s):
Mac OS, Web browser (OS agnostic), Windows 8, Windows 10

24 Reviews of TotalMD

 

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Software Advice Reviews (22)
More Reviews (2)

Showing 1-20 of 22

Hanul from Nidraveda
Specialty: Neurology / neurosurgery
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2017

February 2017

Good software!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Overall a great product, though the specific menus could be improved for ease of use and tailoring.

 
 

Darlene from Wesley Chapel Neuro
Specialty: Neurology / neurosurgery
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2016

December 2016

Office Manage

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Since we started using this software our patient charting time has decreased making our physicians schedules lighter. It is more efficient for the physicians to chart on their own vs using a company when it comes it for billing there are less errors. We were able to add more patients to our daily schedule. Very user friendly. Efficient and great features.

 
 

Sally from Sandia Neurology PC
Specialty: Neurology / neurosurgery

September 2016

September 2016

Private practice use since 2009

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Likes Best

It provides all the capabilities needed to create 1500s, electronically edit and send them, make corrections, post payments, and keep track of balances.

Likes Least

It definitely has lots of bugs. Having designed software before I became a doctor, I appreciate the complexity of the multi level platform. It takes time and motivation to surmount many of them. I have to pay for support, for example if I have a question about technique, I have to buy a punch card of how many calls I am allowed. I have to pay for training if i hire yet another biller. I am now doing my own billing and can figure out most of it, but there are still balances that are off and inaccurate statements. It is a headache but hard to change.

Recommendations

Using it yourself gives you the most info. Since i have been doing all the billing for my medical office I have found 2 dozen significant bugs that i just have to work around since it is costly to report them and expect solution.

  Response: Laurel, TotalMD

Date: February 2017

February 2017

 

Dear Sally,

Thank you for your review of TotalMD. We appreciate your feedback and the opportunity to address your concerns. TotalMD makes every effort possible to thoroughly test and release error free software. On occasion, as with any software program, our customers may encounter instances in which the software does not perform as they expect. We value and encourage this feedback from our clients so we can continue to ensure the product is of the highest standards. We also issue free Service Pack Updates which are designed to fix any minor items we find after a release (just like updating an app on your cell phone). Service Pack Updates are always free and available for easy download by the customer.

We do have an in-house support team available, and their ability to assist you is increased with a current support contract, which allows them to log into your computer and see what you see. However, Support would be happy to walk you through any troubleshooting necessary, even without obtaining a support contract. Our support department is also always available to discuss any instances you’ve encountered in which TotalMD is not performing as you expect, and will report those issues to program development as necessary. In many situations, these issues can be resolved by having a short training session, or changing program settings, without the involvement of programming/development.

TotalMD never requires you to purchase additional training for new office staff, however, we do offer training sessions available for purchase in one hour increments should you choose to have a TotalMD trainer conduct a live training session to cover basic functionality. Of course, you always have the option of providing your new staff with training by one of your existing staff members, in addition to the numerous webinars and training videos we offer for free on our YouTube channel.

We have attempted to contact your office to address these concerns but have been unable to reach you. Please feel free to contact our support department so that we may further discuss your experience and help you to your satisfaction. Thank you again for your feedback.

 
 

Judy from clinic on the park
Specialty: Chiropractic

September 2016

September 2016

mixed results

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Likes Best

the product was well supported and my questions were answered promptly

Likes Least

it was not easy to transfer the data from the existing program. The vendor is in AZ which is in Pacific time when we have Daylight Savings Time

Recommendations

Watch the demo videos and learn how to operate it before you need to use pronto...

  Response: Nelson, TotalMD

Date: December 2016

December 2016

 

Judy, thank you very much for letting us know your feelings about the TotalMD product as the feedback we get from customers is very valuable to our company. I did review your account and I understand a little bit better where you are coming from in your review. I know you were made aware of this at the time of purchase you but I want to remind you that you purchased the TotalMD Essentials program which is the most basic program we offer. At the $199 price tag it is very limited in its functionality and it not quite as easy to use. If you would like the ease-of-use and functionality that our other customers enjoy then please consider our other programs that are specifically designed for that.
Also, it is important to note that the conversion was a little more difficult because you purchased our tool for $199 so you could do it yourself. I don’t know of any other company that allows you that option so you can save that money instead of using our conversion services but we are glad you took advantage of it.
In the future, if you have any ideas, questions or concerns regarding TotalMD then please feel free to contact us. We look forward to continuing to work with you and we very much appreciate your thoughts.

 
 

Tiffany from Southwest kidney institute
Specialty: Nephrology

July 2016

July 2016

TotalMD usage

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Likes Best

Its great and easy to use. Nothing too complicated about this product.

Likes Least

The software is great and I dont think I found anything about this product that I dont like.

Recommendations

I believe that any medical softwares can use up to date improvements, but overall a great software to utilize.

 
 

Katherine from Impact Chiropractic Clinic
Specialty: Chiropractic

March 2016

March 2016

Cost Effective Customizable and User friendly product

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

TotalMD is user friendly, very easier to learn. We had been on Medisoft for years and find that TotalMD Cloud version is a much better product. Easily Customizable. Questions are answered very promptly and accurately. Tech support is always personable and able to solve issues quickly. The cloud based version is very economical for your chiropractic practice.

Likes Least

would like to see a better month end spreadsheet. and comparisons by month.

Recommendations

Take a close look at Total MD it is a very viable option for small practices to keep costs down.

 
 

Christi from Holcomb Data Services
Specialty: Physical therapy / rehab

September 2015

September 2015

LOVE TotalMD

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

The total package!! Great software, wonderful technical support and fabulous training!!!! Customer support is their mantra. The sofrware has turned out great for my uses as a Billing Service and whenever you call regarding training or tech support you are always met with a "happy" voice and all questions are always answered. They also keep current on all industry updates and make sure we are following the latest guidelines and formats.

Likes Least

I don't really have a bad word to say about the program. I guess I could say that having the note screen pop up on the same patient each time you change from ledger to account is an unnecessary additional step.

Recommendations

Since I transitioned from an old DOS format, I evaluated from the ground up regarding pricing, ease of use, integration with clearainghouses or in house electronic claim submission. Training and technical support coverage, service packages and updates.

 
 

Barry from Quick Claims Processing
Specialty: Billing services

June 2015

June 2015

Billing Service review of TotalMD

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

The product supports all our needs as a Billing Service, and the vendor is very responsive to our requests for Support and Product Improvement

Likes Least

The product doesn't support electronic Secondary claims; first level Support is not suited to our needs (but second level Support is excellent!)

Recommendations

Decide what's important to your unique requirements. For instance, we needed an open source database because we develop many of our own reports. However, this may not be important to you. Is your preference a cloud-based system, or will you host it yourself? (TotalMD does both, and we use both environments). Do you prefer onsite training or can you learn from a manual? Ask for a demo of any product you're evaluating - you'll get a feel if the product is a good match for you.

 
 

Cheryl from White Behavioral Consultants, P.C.
Specialty: Mental & behavioral health

August 2014

August 2014

Great program!

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

Easy to use. The customer service department is great. They are always available and very helpful.

Likes Least

The ability to customize reports could be a little more user-friendly.

Recommendations

I would suggest scheduling demonstrations with all vendors before you choose which software to use. We are very happy with our choice to go with Total MD.

 
 

Vanessa from Arthritis Medical Center
Specialty: Rheumatology

June 2014

June 2014

Working with TotalMD

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

It is easy to learn and use the program. I have used other programs, but I like TotalMD the best. It's very user-friendly.

Likes Least

At first, we were having too many setbacks and issues. Since they were fixed, we have not had any issues.

Recommendations

You have to try it out. At first, we were unsure about a new program, but we got to work with it. Now we love it.

 
 

Naomi from Dr Patricia Schchter
Specialty: Family medicine

June 2014

June 2014

Total MD Review

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

I like the ease of making appointments.

Likes Least

I dislike the inability to make reports on my own. When I need to make a report, I don't have time to deal with support

Recommendations

See above for explanations. Reports make it hard to evaluate your practice

 
 

Victoria from Total Sleep Care
Specialty: Sleep medicine / center

June 2014

June 2014

Sleep Center

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

The price is affordable, and it is extremely user-friendly. I only had fifteen minutes worth of training and was able to use it immediately.

Likes Least

I didn't like that tech support was on Mountain Time. If I needed an issue resolved, I would have to wait until 11:00 AM EST. Also, at times it, takes them a while to get back to you.

Recommendations

The reporting isn't the best. The statements are also very basic, and if you need to edit them even just a little, they will charge you for it.

 
 

Janice from medical-billing-guide.com

February 2013

Date: February 2013

 

Kathy from East Tennessee Gastroenterology, PLLC

January 2013

Date: January 2013

 

Victoria from Vyrien, LLC

January 2013

Date: January 2013

 

Tami from Quick Claims Processing

January 2013

Date: January 2013

 

Laura from LG Medical Billing Service, LLC

January 2013

Date: January 2013

 

Cynthia from White Mountain Psychiatric Services

January 2013

Date: January 2013

 

Ganesh from Pediatric Physicians, PA

January 2013

Date: January 2013

 

Katherine from Robert Rath MD PC

December 2012

Date: December 2012