Network for Good Donor Management and Fundraising Software


 

Network for Good offers individual and online fundraising products for small to medium-sized nonprofits. Donor management, donation pages, peer-to-peer fundraising, and event ticketing are available individually or as an integrated platform.

The donor management system lets users track and view all attributes of a donor and all interactions. Quick views and trends of fundraising activities and communications are available through dashboards and real-time activity feeds. The system offers recommended filters for contacts and donations, custom filtering and reporting, online and offline activity tracking, blast email and response tracking, task management, and more.

Donation pages feature guided instructions for users to create secure, mobile-optimized donation pages that match their organization’s branding. Peer-to-peer fundraising allows supporters to create personal fundraising pages to raise donations on behalf of nonprofits through guided templates. An included story-builder tool helps users craft messages and generate multiple communications. Additional features link peer-to-peer campaigns with events and donor management for initiating follow-up.

 

Network for Good Donor Management and Fundraising - Donor Management
 
  • Network for Good Donor Management and Fundraising - Donor Management
    Donor Management
  • Network for Good Donor Management and Fundraising - Contact Profile
    Contact Profile
  • Network for Good Donor Management and Fundraising - Donation Page
    Donation Page
  • Network for Good Donor Management and Fundraising - Personal Fundraising Campaign
    Personal Fundraising Campaign
  • Network for Good Donor Management and Fundraising - Peer-to-Peer Fundraising
    Peer-to-Peer Fundraising
  • Network for Good Donor Management and Fundraising - Event Ticketing
    Event Ticketing
Supported Operating System(s):
Mac OS, Web browser (OS agnostic), Windows 8

31 Reviews of Network for Good Donor Management and Fundraising

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Ken from Carolina Honduras Health Foundation
Specialty: Healthcare & Hospitals
Number of employees: 1 employee Employees number: 1 employee

February 2017

February 2017

Has potential but falls short.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

NFG's Donor Management System was selected because NFG had been processing our on-line doantions for several years and we had a good relationship with them. This was our first experience with Donor Management and was a good first step to learn what is possible. However, shopping around would have been a smarter move. We have been using Donor Management for over a year now and are finding it falls short of what is needed. We have a half-time employee and the system was easy to input donors and their donations. As the President I find it helpful to see how we are doing. However, I find the system falls short in several areas.

Pros

Ease of use to manage basic information on donors and donations.

Cons

Is more expensive than some of the alternatives.
Reports beyond what is developed by NFG are a problem. There is no documentation on how to use and set-up accurate screens to give accurate reports. When calling support they cannot explain why the system does not produce the same information when producing similar reports on Donations or Contacts. Thus, I find I cannot rely on the answer. I have even worked with management for over 6 weeks without getting proper resolution to the questions.
Support answers quickly, but do not have answers readily available.
Their ability to establish Wealth Scores is not all inclusive.

Advice to Others

Spend some time to shop around.

 
 

Kimberly from Dillard University
Specialty: Higher Education
Number of employees: 51-200 employees Employees number: 51-200 employees

October 2016

October 2016

User-Friendly!!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

As a fundraiser working in a small development office, I appreciate the Network for Good software which provides user-friendly setup and comprehension. I do not have a software background but I find myself having to develop websites, etc... all the time in order to advance my fundraising efforts. With the Network for Good software, setup is quick and easy allowing me more time to fund raise. If I do find myself in a bind with technical issues, the customer service as been timely.

Pros

The pro for me is simple - The account manager!! The account manager is the initial contact the potential client have with the software and company and my manager was patient, knowledgeable and friendly. That goes a long way when sorting through various companies. My interaction with my account manager left me feeling like the entire process at every level would be the same and it has been. I feel like my manager is there to assist and ensure a quality experience allowing me the ability to always reach out to them when I need additional assistance or guidance. I enjoy my experience with my manager so much that when I landed a new job, I called them up and we were able to secure a contract with the new institution.

Cons

So far, I have had now cons in my dealings with the software or the staff. I have even enjoyed working with Network for Good's billing department.

Advice to Others

My advice to others considering a relationship with Network for Good is just that - consider it a fundraising relationship. You will love the ease and use of the software and so will your donors! And let's not forget the superior customer service that Network for Good will provide you, because you will have a relationship and not just a contract!

 
 

Brandi from United Way of North Central Iowa
Specialty: Human Services

July 2016

July 2016

Great People, good product, just didn't fit our needs.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Likes Best

It is a clean system that is easy to use and the customer service from Network for Good is amazing. Everyone was so willing to help and try to accommodate all of our needs.

Likes Least

We weren't aware that the system didn't have an accounting feature. It is set up more for one time donations and that is not how we collect.

Recommendations

Make sure that everyone who uses the software communicates with them to evaluate the system will meet everyone's needs.

 
 

Kerrie from Dream Center Metro, Inc
Specialty: Human Services

July 2016

July 2016

DOES NOT FULFILL AGREEMENTS AND PAY CHECKS TIMELY

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Likes Best

That it allows me a place to track all my donors in their spreadsheets.

Likes Least

Their customer service can't help you so don't waste a call!I DO NOT LIKE THEM AT ALL! They have not fulfilled their contract. I still have not received our money from donors that donated in December 2015 and January 2016 and it's June 30th. I keep getting the run around and being told they are working on it and have to wait for a board member to sign it.....yet I have lost money due to this and they are making money on my donations. I can never seem to get ahold of the same person to help me.

Recommendations

Use someone else they do not send their funds timely and customer servicec is hard to deal with.

 
 

Elena from VinaCapital Foundation
Specialty: Other

June 2016

June 2016

The experience has been amazing.

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

The donor management software is very user friendly.

Likes Least

Nothing. So far we've had no problems with the product.

Recommendations

It doesn't get better than this. You can easily track, manage and grow your donors with this donor management system.

 
 

Susan from Wide Angle Youth Media
Specialty: Arts & Cultural

June 2016

June 2016

Starting off strong!

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

We just selected Network for Good as our database moving forward. They have been wonderful to work with and really accomodating to our needs as we exported our data. While we are jumping in with both feet here, we are really happy so far, and are blown away by the little details, like on your emails to donors, blind copy (BCC) your data base and a note is made about that email in their donor record!! In addition, we wanted to link our online giving platform with our database, connect our donors with their social media accounts, and use our database from anywhere.

Likes Least

While donor databases cost a lot, I miss the days of a one time software purchase. Streamlining our donor giving and database to one expense made sense and while the costs are comparable to other competitors, I wish it was less. In addition, we are hoping that as the software evolves they can better link households and household donations.

Recommendations

I highly recommend talking with them as you review your options. We are a small-mid size non profit, and feel this was a great decision for us.

 
 

Sheila from Wide Angle Youth Media
Specialty: Arts & Cultural

June 2016

June 2016

Great experience transitioning to Network for Good!

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

The ease of use and mobility of the software were the reasons why we chose to transition to Network for Good. After making that decision, we had a great experience migrating our data and with customer support.

Likes Least

Our main concern with this transition is that the software is so new - we have had fears of running into quite a few headaches because of this, but overall we have felt that NFG has had a great attitude in accommodating our needs through this process and customizing a system that works. We do wish there was some flexibility in the rules set up by the software (attributing donations to more than one person is our biggest one for this), but overall have been very pleased.

Recommendations

We chose this software because it offers a connection between their DonateNow web donation system, events management, and ease of use in crossover of donor communications. This saves us staff time in entering information into our system, and the web based software is visually appealing and extremely intuitive to use, unlike more complicated competitors.

 
 

Emily from Atlas Preparatory School
Specialty: K-12 Education

May 2016

May 2016

Glad we switched to NFG

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

Three things I like best about the product:1) It is perfect for our size organization. I am a department of one and don't have the need for all of the functions and layers that our past database provided, 2) The database is linked to our fundraising pages and we are able to make changes to our fundraising pages whenever we want. In the past, we contracted with an expensive company who charged us a minimum of $150 for even the simplest change. 3) We are able to call NFG for support, ask any question, and receive solutions, guidance and information.

Likes Least

I wish that the help button (the "?" icon) was actually a place where I could type in a key word and find an article or instructions. i am still getting familiar with the product and often have very simple questions. I get frustrated with having to call, because I often get a busy signal during the day and have to keep calling. The evening support person has not been helpful.

Recommendations

I think the most important thing is to understand what is important to your fundraising plan and then know what questions to ask to be sure the product meets your needs. For me, it was very important that I can call Suzanne at NFG and get help as I need it.

 
 

Robin from Gulf Coast Humane Society
Specialty: Animal Welfare

May 2016

May 2016

Donor management

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Likes Best

Quick response time for help. Good training help and like the partnership of suggestions.

Likes Least

Doesn't have a way to generate letters outside of email and we have to send postal letters.

Recommendations

That the Network for Good donation giving system combined with the data management system is a great combination.

 
 

Shannon from Noel Pointer Foundation, Inc
Specialty: Arts & Cultural

May 2016

May 2016

Easy to Use, Visual Data Management System

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

The best aspect, and the most unique feature, of the Network for Good database system is the visual nature of the data that automatically shows on every page. On the dashboard each user is immediately presented with graphs and charts of donation and fund data. On each individual donor's page, there are charts that show their giving levels over time and summaries of their donations in the current year and over their lifetime. For any user of donor data, this is an incredible tool.

Having the donor management system fully online is also a blessing, as often we need to access the information away from our desks.

Likes Least

When I began working with this system when it was very new, so a number of changes have been and probably will be made to the functionality and design. However, currently the way that data is input for individual donors does not have fields for spouses or titles (such as Mr., Mrs., etc). This makes it impossible to smoothly download a spreadsheet and mail-merge a group into a mailing. Both spouses together cannot be credited with a donation, nor can you search for the name of the spouse if you try to get around this by adding "spouse" fields, as the search function only searches name and email. Hopefully these issues will be resolved soon. The Network for Good programmers and other staff have been extremely helpful in listening to feedback and making changes.

Recommendations

Determine what aspects of donor management are most important to you. If ease of use, ability to add many users and access from any location, and easy visualization of your data is important, then this is a great system.

 
 

Francesca from Everas Community Services
Specialty: Human Services

May 2016

May 2016

Jazzed with Donor Management Software from NFG

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

I love how intuitive the platform is to use. Most importantly though, the support that the team at NFG provides is super helpful.

Likes Least

I don't have any issues with it! It's been a great experience thus far.

Recommendations

Be open to understanding ways in which this system can integrate into your workflow. It is helpful in many ways and with a little creativity can support functions outside of simply managing donations.

 
 

Nancy from West Houston Assistance Ministries, Inc.
Specialty: Human Services

May 2016

May 2016

The Network for Good database has proven to be very user-friendly.

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

The software is easy to use and when I am not sure how to do something, most of the time, it is easy to figure out. And there's always someone in the wings you can call if you really get stumped.

Likes Least

Everyone I have dealt with regarding this product has been very professional and helpful. It makes the experience that much more pleasant.

Recommendations

There are some things that the software does not yet do that would be helpful to our organization. However, they have asked for my input and are working on designing the database to provide us with what we need.

 
 

Clarence from ST PHotographer
Specialty: Other

March 2015

March 2015

Helping those that help themselves

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

The seamless nature of it. I feel like I am truly in control of the process from beginning to end.

Likes Least

To be honest, nothing. There is nothing at this point in time that I dislike about this product/service.

Recommendations

Do your homework. Make sure you know precisely what you want to get out of this product or product type before engaging in it.

 
 

Joanne from Novo Nordisk Inc.
Specialty: Other

March 2015

March 2015

DonateNow Survey

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

Ease of use and security of personal information. Easy way to donate money.

Likes Least

Everything so far has worked well. I don't have a complaint or least liked thing about this vendor.

Recommendations

Make sure all screens provide ease of use and clarity of donation options.

 
 

Lisa from LB & Associates
Specialty: Human Services

March 2015

March 2015

DonateNow Online Fundraising made easy

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

They don't leave you on your own. They coach you and help you when you need it.

Likes Least

The annual fees aren't the lowest you can find, but it ends up being worth it.

Recommendations

Figure out which package you need before you purchase. Sometimes you don't need all the bells and whistles but if you are brand new, you may need extra help. They have a package for each.

 
 

Jimmy from Ericsson
Specialty: Other

March 2015

March 2015

Easy to Use

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

Ease of use. I had a friend who was raising money for a group in Texas and it was easy to donate so the company would match the gift.

Likes Least

The experience I had was all positive.

Recommendations

Just be honest so people can judge for themselves if it is worthwhile.

 
 

Leidy from Manhattan Village Academy
Specialty: Governments

March 2015

March 2015

DonateNow Review

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

It's easy to set up and use. It is integrated with social media such as Facebook and Twitter. It is very economical.

Likes Least

Nothing that I can think of. It has proved to be a very useful tool.

Recommendations

Try the demo on the company's website and look for other companies that use the software.

 
 

Mindy from Yours
Specialty: Arts & Cultural

February 2015

February 2015

It is very user friendly.

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

It is very user friendly and efficient. It is also very easy to navigate and easy to follow.

Likes Least

I did not find any negative characteristics about this product.

Recommendations

I recommend they try to navigate through the different links.

 
 

Marc from Counseling Associates
Specialty: Healthcare & Hospitals

February 2015

February 2015

Reputable Online Fundraising Platform

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

As a long-standing AOL member, the AOL Cisco Systems, and Yahoo! affiliated product is very reputable and rewarding by allowing users to make donations to needy non-profit organizations.

Likes Least

Nothing. DonateNow is a top-notch platform with fun features that enhance the overall donation experience of its users.

Recommendations

Take the first step to making positive change by donating to worthy causes.

 
 

Lee from Hope Central
Specialty: Philanthropic Foundations

February 2015

February 2015

Review of DonateNow

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

Software is very easy to use for experienced computer users and novices. Also, there is no cost associated with it, so it is great for non-profit organizations.

Likes Least

They keep ask for ongoing charges (sort of like "spamming" us) or for us to upgrade.

Recommendations

Until today, I had no idea that there were so many other platforms out there. In fact, I will start checking the other software out. It would be great if someone has a good comparison of features.

 
 
 
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