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Overall customer rating: Customer rating:

 (68)

 (123)

Recommended by: Recommended by:

65% of users

48% of users

Operating Systems: Operating Systems:

     

     

Mobile compatibility: Mobile compatibility:

Deployment: Deployment:

Target customer size: Target customer size:

Price: Price:

Demo:Demo:

Most positive review: Most positive review:

“Being on our company’s scheduling team, I love how organized I can be in Asana. ... Everything is time-stamped, there is the ability for comments on tasks and notifications can be emailed once tasks are completed. ... Everyone can always be one the same page and know what's going on.”

- Cara Salom, Sparefoot

“The ability to deploy on-site (when security needs require it) or host in the cloud and get the same feature set makes this solution appealing to a wide audience. The application is mature and feature-rich, encompassing all aspects of defect tracking. [It] integrates with many other solutions.”

- Rusty Wilson, Zenoss Inc.

Most negative review: Most negative review:

“In a very basic sense, it's just hard to use. It seems counterintuitive. It's hard to search for things, and find them, and share them and sort them into various categories or places.”

- Katelyn Watkins, Sparefoot

“It’s expensive—not terribly expensive, but it’s not a budget software. Because of this, it’s mostly a professional-grade tool used by businesses, so you’ll never get the ‘open source’ environment building and adding on to their platform.”

- Mitch Moody, Anyone Home Inc.

Pricing:

How it's priced: How it's priced:

Cloud-based: Monthly subscription fee for each user login. Premium versions available for teams or entire organizations.

Cloud-based deployment: Monthly or annual subscription fee paid per license.

Perpetual license fee paid up front for each license.

Contract term: Contract term:

Cloud deployment: None required.

On-premise deployment: None (perpetual license).

Upfront costs: Upfront costs:

None, beyond monthly subscription fees.

Additional fees for professional implementation and training services.

Recurring costs: Recurring costs:

None, beyond monthly subscription fees.

None, beyond subscription fees.

What does it cost?: What does it cost?:

Applications:

Task management: Task management:

Time tracking: Time tracking:

Resource management: Resource management:

Reporting: Reporting:

Document management: Document management:

Issue management: Issue management:

Budgeting: Budgeting:

Ease of Use:

Overall customer rating: Customer rating:

 (68)

 (123)

Most positive review: Most positive review:

“Simple to use with a lot of enhanced features. I work for a startup, and we're always adding new members to the team and some haven't used Asana in the past. We can easily onboard them and get them on the platform with no training and a short learning period.”

- Robin Patin, RealContacts

“JIRA has an intuitive interface, a quick ramp-up and allows us to track projects in a really simplified way across multiple departments.”

- Gia Abata, FLOR

Most negative review: Most negative review:

“Unlike other project management tools and task tools, it was actually confusing to use.”

- Christine Weinbrecht, BWC Coastal Consulting

“The user interface can be cluttered and hard to scan. Content is not broken up well enough. All the elements for use are there, but the flow of the site isn’t fluid.”

- Jelyn Frye, Tonic Design Co.

Support:

Overall customer rating: Customer rating:

 (68)

 (123)

Most positive review: Most positive review:

“I’ve worked with Asana customer support a handful of times, and they’ve always been excellent: super-knowledgeable about their product and very professional.”

- Emma Nostrand, Sparefoot

“Support is great! I have had no issues hearing back from them, and I like the ways that I can get in contact with them.”

- Bryan Justus, FLOR

Most negative review: Most negative review:

“The customer support is … through email only. I did not like that at all; I could not find one phone number.”

- Christine Weinbrecht, BWC Coastal Consulting LLC

“I was okay with the service, but they didn’t go above and beyond to help me solve my [issues].”

- Thomas Barlow, Tonic Design Co.

Phone support: Phone support:

None.

None, for standard cloud and on-premise licenses.

Online case submission: Online case submission:

Available to all users.

Online case submission with one- to four-hour response time included in subscription fee.

Online support options: Online support options:

Help website and knowledge base available to all users. Priority support with dedicated account manager available to Premium users.

Help website and knowledge base, including forums, included with subscription fee.

Training: Training:

Online guide included for all all users. Instructional videos also available.

User guides, knowledge base and community forums included with subscription fee.

* The research on this page is updated by our editorial team. Email us if you're a vendor with new information or a potential buyer with questions or comments.