Rent Manager Review


 

Rent Manager is a software system for both residential and commercial real estate companies. The financial accounting component of Rent Manager has full integration and includes standard functionality such as a general ledger with accounts receivable and accounts payable, payroll import, budget management and financial reporting.

Rent Manager is offered in two versions: an online version and a stand-alone version. The online version includes all the functionality of the stand-alone version, but with differences like automatic updates immediately upon release and bi-hourly data backups operations. The online version can be accessed remotely, and access points can be customized to restrict access to only specific parts of the system if the user chooses to do so.

The online version of Rent Manager also includes Web-based modules that are unavailable in the stand-alone version. These include Web access provided to residents, Web access to service managers and mobile admin. The online version has lower up-front costs, as the billing is conducted in the form of a monthly fee. Another key advantage of the online version is technical support where users share their screen with support.

The latest version of Rent Manager has been completely re-written to ensure leverage of the latest available technologies, rather than serving simply as an update of older versions. The system has been available since 1982, and has since been released in many newer versions with many improvements.

 

Rent Manager - Home
 
  • Rent Manager - Home
    Home
  • Rent Manager - Tenant view
    Tenant view
  • Rent Manager - Property view
    Property view
  • Rent Manager - Phone broadcast
    Phone broadcast
Supported Operating System(s):
Mac OS, Web browser (OS agnostic)

51 Reviews of Rent Manager

Showing 1-20 of 51

 

from Land-Quest Realty LLC
Specialty: Apartments / Multi-family
Size of portfolio: 2 to 5 users Portfolio size: 2 to 5 users

Transaction coordinator

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Likes Best

It was easy to navigate. It helped my teammates and I stay on the same page and multiple users can be on the program at one time. Rent Manager made it simple to print reports for tenants and owners.

Likes Least

Not user friendly to business like us who have many owners along with construction and rentals.

Recommendations

If you are a company with a single owner this is a great program.

 

from LandQuest
Specialty: Mixed Portfolio
Size of portfolio: 2 to 5 users Portfolio size: 2 to 5 users

Mediocre at best

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N/A

Likes Best

My accountant says that it works well with QuickBooks.

Likes Least

They charge per user so it is not cost effective for all staff to use this product.

Recommendations

Be prepared for an interface from 1995. It requres dupicicate entry. The is no way to create templates for work orders.

 

from Prime Management
Specialty: Apartments / Multi-family
Size of portfolio: 2 to 5 users Portfolio size: 2 to 5 users

Not made by property managers

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Likes Best

It has all the bells and whistles. Add ons for payments, tenant applications, and service work, etc

Likes Least

Too quirky. Customizable means we dont really know what you want. No eviction tracking, reports are not cohesive. Too hard to make "custom" reports, it's like writing code. Owner Web Access is a data dump and confusing.

Recommendations

Find out what you don't like about your current software and ask those questions. Find out what you like about your current software and ask those questions. Put together and RFP.

 

from Action Property Management, LLC dba Montgomery Homes
Specialty: Apartments / Multi-family
Size of portfolio: 2 to 5 users Portfolio size: 2 to 5 users

Rent Manager has been a game changer for our Company.

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Likes Best

Rent Manager is built to allow the customization necessary to fit any property management company. The people at Rent Manager are dedicated to helping their customers get the most out the software.

Likes Least

Their is so many things that this product can do I always feel like I am behind in learning how to use every part of the product the best way. I wish their was a more affordable way to get all the modules in one bundled package.

Recommendations

Take the time to input as much information as you can from the start.

 

from Stewardship Investments
Specialty: Residential / Single-family
Size of portfolio: 11 to 20 users Portfolio size: 11 to 20 users

Great for property managers of rental property

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Likes Best

Has a lot of functionality, has basically all the tools we need to keep great records and to keep things organized.

Likes Least

Some of the functionality they have is not the best and we decide to use other tools for the aspects of the program that are not up to our standard.

Recommendations

Spend more and get more with property management software

 

from S foote real estate.
Specialty: Apartments / Multi-family
Size of portfolio: Single user Portfolio size: Single user

Rent Manager is a must have !!

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Likes Best

Rent manager continues to amaze me. I have have been using RM for about 5 years and continue to be blown away by everything RM offers. My website fully integrates with RM in real time, online payments and epay are fully integrated, phone broadcast, full accounting software are just a few of the great features of RM.

Likes Least

The learning curve is somewhat steep. But it is manageable...

Recommendations

If you are a serious about property management and looking to grow RM is for you.

 

from Duscany
Specialty: Commercial
Size of portfolio: 6 to 10 users Portfolio size: 6 to 10 users

A easy-used property management software

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Likes Best

It's easy to use. the information is very straight forward. We have the vendor list and bank register. All the information is very clear.

Likes Least

NOT SO GOOD AT GENERATING REPORTS. We need a lot of reports that are provided to manager. But we are doing them manually.

Recommendations

IT'S GOOD FOR RESIDENTIAL REAL ESTATE. But probably it's not so handy for commertial real estate.

 

from The Mount Washington Group
Specialty: Residential / Single-family
Size of portfolio: Single user Portfolio size: Single user

Great Experience! Really good on the accounting side

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Likes Best

Rent Manager is a simple to use software. I learned how to use it in just a short time. The accounting side of the software is unbelievable.

Likes Least

It is a little bit outdated, in terms of the feel of the software.

Recommendations

I think you should evaluate what the most important factors are to your business, and then see which software accommodates those needs first.

 

from Windermere Property Management/Lori Gill & Associates
Specialty: Residential / Single-family
Size of portfolio: 21 to 50 users Portfolio size: 21 to 50 users

We love Rent Manager

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Likes Best

This product is very easy to customize. Screen Tabs, Reports, Forms, Email Communications etc.
It's versatile. Will work for any property type you manager. Has a web interface for owners, tenants, and vendors.

This vendor is responsive to customer input and has provided us excellent support when needed.

Likes Least

We do not currently use the mobile inspection app because the reports are not customizable.
Would like to see them improve this in the future.

Recommendations

Choose a software that is flexible enough to do the things you need for your business. Don't change your business to work the way the software works.

 

from GDAA Property Management
Specialty: Residential / Single-family
Size of portfolio: 2 to 5 users Portfolio size: 2 to 5 users

Full Service Property Management Software

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Likes Best

Complete program with tremendous customization ability. Full accounting and property management package all in one.

Likes Least

Nothing- it works very well without changing our daily systems.

Recommendations

Compare the ease of customizing and pricing.

 

from Eventide, Inc.
Specialty: Apartments / Multi-family
Size of portfolio: 2 to 5 users Portfolio size: 2 to 5 users

I AM A RENT MANAGER "POSTER CHILD"

Ease-of-use

Functionality

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Likes Best

There is nothing that this software can't do! I've used it as an owner of rental properties and as a third party manager of other owner's properties. If you have a need for something/anything, Rent Manager already has the solution in a very user friendly format. The vendor has excellent customer service, too.

Likes Least

I have no complaints about Rent Manager and I've been using it daily since 2008; that's nearly 3000 days of my life.

Recommendations

Let the Rent Manager sales staff give you some demos. Ask them if Rent Manager does the task or report you are most interested in seeing. Seeing is believing with Rent Manager.

 

from Manufactured Housing Enterprises, Inc
Specialty: Manufactured Housing
Size of portfolio: 11 to 20 users Portfolio size: 11 to 20 users

Highly Recommended

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Likes Best

I have been a long-term Rent Manager user (10+ years). I have always been impressed with how responsive the developers, support, and sales staff are. Quick responses are always given and they have included suggested program features.

Likes Least

The only thing I could say that I like the least is the process of converting to RM12. We had hoped to be converted in the first quarter but have been delayed to the second quarter. However, they were prompt in explaining that the conversion progress is taking longer than they had anticipated and are following up with us routinely to keep us updated on our status.

Recommendations

Rent Manager is very user friendly. It has wonderful all-inclusive features which makes it our sole go-to for all vendor, prospect, and customer interaction. The metered utilities feature is by far the most comprehensive out there. We are looking forward to adding on even more add-on modules such as VoIP, ePay, RMInspect, RMService, RM Capture, etc.

 

from Foresite
Specialty: Commercial
Size of portfolio: 51 to 100 users Portfolio size: 51 to 100 users

Rent Manager Review

Ease-of-use

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Likes Best

Cloud-based, excellent customer support, ease of use, individual licensing at reasonable pricing, great capabilities with the RM app suite, OWA, etc. Also, amazing user conferences!

Likes Least

More customization to meet needs of commercial properties and users of the information.

Recommendations

Do as deep a dive as possible into how the software fits within the individual business, it's clients, etc.

 

from Cardinal Investments
Specialty: Apartments / Multi-family
Size of portfolio: 2 to 5 users Portfolio size: 2 to 5 users

Definitely recommend Rent Manager.

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Likes Best

I like that it is web based and don't have to worry about back-ups and upgrades on my computer system. Rent Manager meets all our needs and more. Many and varied report options, sales staff and tech support are knowledgeable and courteous. Even though I have been using RM since 2009, I am still finding ways I can use this property management program. There's a lot packed into this software.

Likes Least

I've been trying to come up with something but honestly can't find anything that I don't like about this product or vendor.

Recommendations

I have been with my company for 18+ years and looked at many property software options before purchasing Rent Manager. I have not been disappointed.

 

from Sobol Realty, Inc.
Specialty: Apartments / Multi-family
Size of portfolio: 11 to 20 users Portfolio size: 11 to 20 users

Been with RM since 2005 and loving the new version 12

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Likes Best

extremely detailed reporting that I can customize, great andriod app, user defined fields that we use a lot, integrated VOIP is really cool, nicely organized software (such as prospects, customers, work orders, etc), free call in support, smart tech support, and on and on. There's a lot I like.

Likes Least

The pricing model isn't always ideal. Sometimes it's confusing. But that's perhaps par for most software companies. They have released so many new features so quickly (and they really are good features) that about 5% don't work.....but they always fix them within a few a weeks of letting them know. That's always been my case. It's not web based yet...but then again, I tried web based appfolio and it was TERRIBLE as the features were SO LIMITED. Built in marketing can be enhanced to help lease apts within RM12. rminspection needs a bit more building out as it's kind of clunky to use but it does work. I would like for them to have an affordability module but I hear that's in the works and from my experience when RM says they are going to build something, they do!

Recommendations

If you like details and you like to analyse your data and you want REALLY strong financials ingratiated into your resident management, than this is for you. They also appear to be on the leading edge of web and app integration with the core product. My company of about 40 gets excited when they make new releases because it's usually something cool and different that we can use. like texting with residents and voip integration.

 

from Heritage Financial Group
Specialty: Manufactured Housing
Size of portfolio: 51 to 100 users Portfolio size: 51 to 100 users

Great Product!

Ease-of-use

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Likes Best

The software is very user friendly and use of the User Defined Fields allows users to customize in MANY areas for reporting.
The support is also excellent. I always get timely responses and good instruction.

Likes Least

Cost is about the only thing I can think of as a negative regarding Rent Manager. However having a great product with good support does warrant the cost.

Recommendations

I have tested 1 or 2 other products and find this to be the best for our needs because of it's flexibility.

 

from Hometime Property Services Ltd
Specialty: Residential / Single-family
Size of portfolio: 11 to 20 users Portfolio size: 11 to 20 users

Rent Manager software

Ease-of-use

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Likes Best

This software is industry specific for property management. It works extremely well at intergrading all the components a property manger needs to deal with on a daily basis. Rent Manager allows you to keep track of your owners, properties, units and tenant in a very effective way. This software has the capability of tracking service issues which we use to record maintenance requests. These service issues can be linked to a unit, property and or tenant which will show in the history and notes making it easy to view and analyse. We have been on other property management software prior to this and find that Rent Manager is far superior product.

Likes Least

I can't say much to this question as Rent Manager has been very helpful in taking care of an issue that we have had with the software. The only thing I might mention is a few of their additional product sets, like RM Mobile and RMInspection, in my mind need a little more enhancements in order to work effectively for our needs. I am told they are working on some of our requests so I am confident we will see them in the near future.

Recommendations

We moved onto Rent Manager in 2013 on their stand-alone version, they were very helpful at getting us started and I would recommend to use their support group to ensure the integration is done correctly. Like any software if you do not get it set up correctly it will not perform correctly, but with this software that is so true as there is so many linking components. We move from their stand-alone version to their on-line version this past year and that transition went seamless.

Secondly I would recommend to make use of the training session for all staff as Rent Manager is very good with this area and make it easy to find the training sessions that work with your timeframes as they record their session which allow a user to watch at any time.

Another recommendation would be to purchase into their phone system that integrates with Rent Manager, it is an awesome feature which tracks and records all phone conversation. This comes in very handy with many various issue that may arise with tenants and some owners.

 

from Kuester Real Estate Services Inc.
Specialty: Commercial
Size of portfolio: 11 to 20 users Portfolio size: 11 to 20 users

Great Product and Great Customer service

Ease-of-use

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N/A

Likes Best

Rent Manager is one of the few software's that can handle both apartment/student housing entities types as well as commercial/retail entities types. Software keep improving and updating and customer service is great

Likes Least

Honestly, all items I have had problems with have always been improved or updated to meet the needs of our company.

Recommendations

I recommend all of their services, including the NDT phone system. Extremely helpful that it interacts with the software.

 

from KRI Properties
Specialty: Apartments / Multi-family
Size of portfolio: 6 to 10 users Portfolio size: 6 to 10 users

Definitely a Fan of Rent Manager

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Likes Best

The way they listen to their customers and add features, etc. that we need.

Likes Least

Don't have a real complaint. Nice job wit the software.

Recommendations

Seriously consider this one. Extremely customizable, clear concise reports, works together as a fully integrated accounting and property management system very well. Rarely do we have to fix "glitches".

 

from Pleasant Valley Properties
Specialty: Manufactured Housing
Size of portfolio: 11 to 20 users Portfolio size: 11 to 20 users

Excellent property management software

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Likes Best

It is a fully integrated software that handles both the tenant records and a full accounting package. At one point in our business, we used RM for the tenant side and Quick Books for the accounting. When we converted to using RM for a total package, I couldn't believe how much time and money we saved by doing this. You eliminate all the double entry using 2 different programs. We use it to manage all of our properties and it works great! We also have our website that is integrated with RM.

Likes Least

It does everything we need it to do. Several options to pay online, utility billings, statements, tenant records, it does it all

Recommendations

I reviewed many different software programs and RM is by far the best one out there.

 
 
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