Rent Manager Review


 

Rent Manager is a software system for both residential and commercial real estate companies. The financial accounting component of Rent Manager has full integration and includes standard functionality such as a general ledger with accounts receivable and accounts payable, payroll import, budget management and financial reporting.

Rent Manager is offered in two versions: an online version and a stand-alone version. The online version includes all the functionality of the stand-alone version, but with differences like automatic updates immediately upon release and bi-hourly data backups operations. The online version can be accessed remotely, and access points can be customized to restrict access to only specific parts of the system if the user chooses to do so.

The online version of Rent Manager also includes Web-based modules that are unavailable in the stand-alone version. These include Web access provided to residents, Web access to service managers and mobile admin. The online version has lower up-front costs, as the billing is conducted in the form of a monthly fee. Another key advantage of the online version is technical support where users share their screen with support.

The latest version of Rent Manager has been completely re-written to ensure leverage of the latest available technologies, rather than serving simply as an update of older versions. The system has been available since 1982, and has since been released in many newer versions with many improvements.

 

Rent Manager - Home
 
  • Rent Manager - Home
    Home
  • Rent Manager - Tenant view
    Tenant view
  • Rent Manager - Property view
    Property view
  • Rent Manager - Phone broadcast
    Phone broadcast
Supported Operating System(s):
Mac OS, Web browser (OS agnostic)

83 Reviews of Rent Manager

 

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Software Advice Reviews (67)
More Reviews (16)

Showing 1-20 of 67

Natalie from Laurenz Place
Specialty: Apartments / Multi-family
Number of employees: 11-50 employees Employees number: 11-50 employees

March 2017

March 2017

Not good for a big property

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
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I work at a 740 unit property. it does NOT run smooth at all. To find an easy answer you have to pull different reports in different areas to get the answer you need. There are errors and issues that happen almost daily and sometimes multiple times a day. The program should make your job easier not harder. It has been over 3 months and they still can not fix or have not fixed the Aged Receivables report. When you run the report it includes prospects-even though you check a box to NOT include them! One of the reasons our owner got Rent Manager 12 was because the phone calls were recorded now RM found out that it is illegal to store recorded phone calls in the tenants history/notes so you can't use that anymore. Not happy with their program or service.

Pros

recorded calls-until RM took it away.

Cons

Multiple Issues Daily

  Response: Kari, London Computer Systems

Date: March 2017

March 2017

 

Hi Laurenz Place,

Thank you for your feedback. Your review was brought up to our management team and I see that they have reached out to you for additional feedback. Our storing of recording phone calls feature is fully legal (regulations may differ by state) and I am happy to see that you are currently working with our team on this issue.

As always, we put our customers first and we are always willing to help. Please reach out to our support team at any time if you run into any issues in the future.

 
 

Bill from Beeler Properties
Specialty: Apartments / Multi-family
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2017

February 2017

Mr

Ease-of-use

Functionality

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Value for Money

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The transition from Tenant Pro was extremely free of stress due to Rent Manager's hands on setup. The customer support is excellent and something that I was not used to from Tenant Pro.

Pros

The ease of use after the initial learning period. The customer support is top notch.

Cons

I do not have any dislikes.

Advice to Others

Take a look at Rent Manager, you will not be sorry.

 
 

Kasey from Meltzer Real Estate
Specialty: Residential / Single-family
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2017

January 2017

Not Perfect, but Very Good

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
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We had considered other software before deciding on Rent Manager in November 2015. Rent Manager has been around for a very long time. They seem to understand what property managers really want/need based on the length of their experience. We like that there are a lot of options; the software is robust. Reporting, usability, cost, and integration (with our website/tenant application, a consumer credit company and other software) were important to us. We have been happy with the software in general. Their customer support is pretty good. They've been rolling out new features. We started on their older version - Rent Manager Xi - and have switched to the new platform - Rent Manager 12 - that was introduced February 2016. This was their first major software update in the last decade. Complaints about the older-looking interface are likely about Xi. I would say 12 has a look that is somewhat similar to Quickbooks.

We are managing about 270 multi-site residential units and growing. (I understand some people use this software to manage other things like boat slips and salon chairs!) One thing we really liked about Rent Manager was that it scales up easily. We didn't want to have to go through another software switch any.time.soon. We heard that there are some property managers happily using the system with 1000+ units.

One major difference between Rent Manager and other property management software options is that Rent Manager charges by the user login where others charge by the unit.

We're about to add a new feature rmService which allows our maintenance team to use a phone app instead of the internet to access service requests and tenant info. Should make service requests easier to manage in the field.

Pros

- Customizable options (User Defined Fields)
- New updates being rolled out
- Reporting
- Customer support
- A lot of features
- Integration
- Cost for basic use...especially if you have a small staff
- Scalability

Cons

- Web design is wildly expensive! (The quotes from RM's design team are nearly the rate our independent web designer charges luckily you can get their user guides and use your own web designer (to create your integrated website, application, rental listings, etc.)
- A la carte features that need to be purchased for an additional fee
- Rent Manager 12 has some small bugs still being ironed out but nothing major
- Web Portal Suite (namely the MobileRM website) should be better/more user-friendly

 
 

Elaina from Boston Brokerage Group
Specialty: Apartments / Multi-family
Number of employees: 11-50 employees Employees number: 11-50 employees

January 2017

January 2017

Good overall software, user friendly and excellent customer service!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
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Support

I was thrown into a role where I had to rebuild the rent manager account after a previous person made some pretty big accounting errors. I found rent manager to be user-friendly and really efficient for billing and paying owners. When I had questions or issues their customer support was very responsive and helpful resolving my issues. I would defiantly recommend this product to anyone managing investor units.

Pros

User-friendly- Easy to learn how to use and teach your self-basic functions.
Organization - Great to be able to bill and track maintenance and accounting in the same program
Customer Service - Always resolved my issues and taught me how to avoid or correct the issue for the future.

Cons

Only affordable for larger companies

 
 

Tamra from Alpha-Omega Properties, Inc.
Specialty: Apartments / Multi-family
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2016

December 2016

Great and user friendly product

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
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Functionality
Product Quality
Quality
Support

We have used Rent Manager for over 12 years! They have been improving their product and services each year. Their customer support treats you with respect even with stupid questions!

Advice to Others

This product is easy to implement and to add to.

 
 

Daniel from Hilltop Management Company
Specialty: Manufactured Housing
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2016

December 2016

Rent Manager is an EXCELLENT Product

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
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Product Quality
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We use the Rent Manager Online version. RM is proactive about adding features you didn't know you wanted (or needed) until they are there. Customer service goes over and above. We are thrilled with RM and would suggest them to anyone looking to get into property management.

Pros

All the extra products you can tie into RM.

Cons

Off the top of my head...none.

Advice to Others

Use the RM Online version.

 
 

Jay from Exponential Development
Specialty: Apartments / Multi-family
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2016

December 2016

Outdated, But Comprehensive

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
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Product Quality
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The program itself is pretty outdated compared to most products out there today but does have decent functionality in terms of reporting and user-defined fields specifically. The main downside for me is the fact that the program only runs off of a remote server and you can't access through a standard browser. The price point is not bad overall, but the way that they have over a dozen add-on products with additional charges and the deceiving way that they present their different products was quite discerning for me. When I had an issue with billing by rent manager, I was treated rudely, and they were extremely unhelpful. I have looked into other software in the past 2 months and I am planning on switching starting January 1st. Although there are a few minor features that this new software will not provide, I have found it to be a large improvement overall from Rent Manager.

Pros

-Comprehensive reporting;
-Overall price point (excluding add-on feature, which really brings up the cost).

Cons

-The remote server set up, which only allows logging in from a computer previously set up;
-Only one user is allowed on the program at once (you pay for extra users);
-The interface is extremely outdated (it looks like Windows 2000)
-Electronic payments and credit checks are not incorporated and are done through outside companies, which is extremely annoying;
-The system for service requests and work orders is extremely convoluted and, in my opinion, useless;
- You cannot reconcile your bank accounts automatically, which is pretty common these days:
-The upload and download feature does not work properly and is a waste of time;
-The apps associated with the software is not made well, and you really have very little mobile functionality.

Advice to Others

You can do much better with other companies, and even if it costs a bit more, you will save the money with easier functionality and quicker processes for completing work all around.

 
 

randy from Fonks home center
Specialty: Manufactured Housing
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2016

December 2016

Happy for over 15 years!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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Product Quality
Quality
Support

Good quality software that I've been using for over 15 years.

 
 

Mike from UUS
Specialty: Apartments / Multi-family
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2016

December 2016

Software is working for us

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
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Product Quality
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Support

We enjoy using rent manager, has some limitations and they are not willing to change for us.

 
 

Silvino from Silvino pereira
Specialty: Apartments / Multi-family
Number of employees: 1 employee Employees number: 1 employee

December 2016

December 2016

Product not very easy

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

Product is ok but not easy to use have it for months still having problems

Pros

Does a lot

Cons

Not easy to use

Advice to Others

Make sure you are very good with these kinds of programs

 
 

Howard from Har-Law Realty
Specialty: Apartments / Multi-family
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2016

December 2016

Rent manager

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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Ease-of-use
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Functionality
Product Quality
Quality
Support

overall a good integrated program for residential property rental and mangement

 
 

Donna from Bigelow Rentals
Specialty: Apartments / Multi-family
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2016

December 2016

Review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

Still in the learning process but the support is great. Any questions are figured out in a timely matter. Excited to get to all of the capabilities of the whole program.

Pros

I like that the program is very user friendly. Easy to change any mistakes. Reports look easy to use.

Cons

Wish that it would have transferred all of the ledgers from Yardi when making the change to RM. Some of the info was mixed up during transfer, but nothing too major.

 
 

Beth from Wilson Property Management, Inc.
Specialty: Residential / Single-family
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2016

December 2016

Excellent Software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

I have had this software since 2008. I shopped for new software for a year and was very surprised in the lack of support, and ease of use of some of the other software. Rent Manager made the transition as smooth as possible. They have never increased their fees. They always help when needed. They welcome new ideas for the software. I highly recommend this software.

 
 

Doughlas from Moallem Properties
Specialty: Commercial
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2016

November 2016

Great Product, Great Support!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

Rent Manager is the only Property Management software that charges a per-user price versus the per-unit pricing, which is very great because of the amount of units we have. If you have a little bit of computer background and working with databases, the software is very easy to pick up. The great part is that the support team is so amazing! Even if you do not know much, it will not take long to pick it up. Thanks Rent Manager.

 
 

Hope from Insight Real Estate, LLC
Specialty: Residential / Single-family
Number of employees: 1 employee Employees number: 1 employee

November 2016

November 2016

Pretty Good Overall

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

I'd give this software higher marks but I had to jump in on the fly due to another software company's irresponsibility and honestly, the transition wasn't very smooth due to this. I've had RM for several months now and still don't feel like I really know how to use it. If you can transition slowly and get a good trainer, I think it would be really great. I am sticking with it because once I figure everything out, I think it will be a really great product.

Pros

This software can do A LOT, if you implement everything. It's a very comprehensive property management package.

Cons

My trainer wasn't the best-- all over the map during training. They did try to make up for it, but honestly, I still feel lost sometimes. I've used other programs that were much simpler to learn. Because this is really robust software, it's not as easy to learn due to how you have to put things in/set it up.

Advice to Others

Be sure to check RM out, but don't get it if you need something in a hurry.

 
 

Melissa from Women of Dignity, Inc
Specialty: Short-Term
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2016

November 2016

Not user friendly and they lock you in to paying for the year.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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Functionality
Product Quality
Quality
Support

It was recommended so I gave it a try. It took a couple weeks to log in due to their error. There is so much to it so I was recommended to pay an additional $ to have someone walk me through it for a hour /5 sessions over the phone. Still too much and when I attempted to set it up with my business realized it did not have what I needed. I let the rep I spoke to know "Thank you but it is not user friendly and does not work well with our business. Please stop payment and refund the 4 other sessions I paid for but not yet used." She says they can not and now I am responsible to pay for a year, along with the fact I am at a loss on the additional charge to learn how to use it. So unprofessional! Such a scam. They must be hurting for money that they can not refund my dollars and needs to charge me monthly for a year. Scummy!

Pros

Nothing

Cons

Way too much and such a scam. If it doesn't work for a company don't continue to charge and have us locked in. I do not recommend a company like this to anyone. Bad morals.

Advice to Others

Stay away from this. I am going with Zoho and its much more user friendly.

  Response: Kari, London Computer Systems

Date: November 2016

November 2016

 

Hi Melissa,

Thank you for your feedback.

After reviewing the notes in our system, we see that we were able to reach an agreement regarding the issues noted above. Being in business for 30 years has enabled us to help thousands of customers grow their business with Rent Manager, regardless of their size or industry. We would like to emphasize again that we have been committed from the start to getting you up and running with our program. We pride ourselves on our customer service and wish we could have reached a different outcome.

 
 

Connor from You Store Here
Specialty: Apartments / Multi-family
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2016

November 2016

fraudulent

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

This software is nice and it is able to keep everything organized. It is very nice when is saves for you and update and backup to the cloud.

Pros

I really like being able to keep everything in one spot.

Cons

None Found

Advice to Others

If you have a lot of properties it is nice to keep everything in one spot.

 
 

John from Property Management Company
Specialty: Residential / Single-family
Number of employees: 1 employee Employees number: 1 employee

October 2016

October 2016

Rent Manager Review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

I have used Rent Manager for several years now. When I first got the software it was very difficult to learn, and I abandoned it; however, after spending some time in trial and error usage I find that it is a much better value for the dollar than I realized.

Pros

Very detailed oriented with respect to full property management accounting functions.

Cons

Difficult to learn. Tedious and time consuming to adapt to.

Advice to Others

Get with Rent Manager customer service department for assistance.

 
 

George from RCA Realty
Specialty: Mixed Portfolio

September 2016

September 2016

All the tools and power you need!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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Likes Best

Easy set up superior technical support! Questions answered same day and awesome on line training videos. Best software support by a professional team of highly trained tech. They talk with you not at you!

Likes Least

Not so much the product, but this is a data base beast, lots to do if you handle a lot of rentals. That's time consuming but worth every second.

Recommendations

Do a trial or demo. Make sure you are up to the task.

 
 

Debbie from Universal Realty Ltd.
Specialty: Mixed Portfolio

September 2016

September 2016

Using this product for 1.5 years

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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Likes Best

Easy interface
Great customer service when needing help

Likes Least

USD currency not great for Cdn customers!
Word processor is not a current version and sometimes cumbersome to use
Email function could be more user friendly
Customers are listed by surname first but owners are listed by first name - not sure of the wisdom there
Can manage condos but reports are geared to rentals

Recommendations

Check around with other software providers if using this with a mixed portfolio of rentals and condos

 
 
 
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