Rent Manager Review


Rent Manager Review

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10 reviews (4.2/5)

Rent Manager is a software system for both residential and commercial real estate companies, designed to maximize productivity, reduce costs, and increase organization of business processes. The financial accounting component of Rent Manager has full integration and includes standard functionality such as a General Ledger with Accounts Receivable and Accounts Payable, Payroll Import, Budget Management, and Financial Reporting.

Rent Manager is offered in two versions: an online version and a stand-alone version. The online version includes all the functionality of the stand-alone version, but with differences like automatic updates immediately upon release and bi-hourly data backups operations. The online version can be accessed remotely, and access points can be customized to restrict access to only specific parts of the system if the user chooses to do so.

The online version of Rent Manager also includes web-based modules that are unavailable in the stand-alone version. These include web access provided to residents, web access to service managers, and mobile admin. The online version has lower up-front costs, as the billing is conducted in the form of a monthly fee. Another key advantage of the online version is seamless technical support; users can give the support team permission to see the same screen in real-time, so staff can walk the user directly through support tasks. Staff can even press keys and move the mouse remotely, making the process much more helpful.

The latest version of Rent Manager has been completely re-written to ensure leverage of the latest available technologies, rather than serving simply as an update of older versions. The system has been available since 1982, and has since been released in many newer versions with many improvements.

  • Bill center and check writing

  • Customer information and reporting

  • Owner statement and bank register

  • Owner web access

  • Unit availability online

Supported Operating System(s):
Web browser (OS agnostic), Mac OS




10 Reviews of Rent Manager

from Henderson Properties
Type of property: Residential / Single-family
Size of portfolio: 11 to 20 users

Flexible and User-Friendly

Ease-of-use

It's very flexible and user-friendly. I like the quick searches and ease of access to information.


Functionality

Very well. We are a large company currently managing almost 800 residential, single-family units. We are a very busy office, and the ease of use helps us to provide excellent customer service to our owners and residents.


Product Quality

So far, it is great. Again, it's very user-friendly and flexible to fit our business.


Customer Support

They are very friendly and able to answer your questions when you need them.


Likes Best

We are just starting to use this software, but so far, it is very user-friendly and very flexible to fit our business. It utilizes mobile technology with portals for both staff members and clients. It's also very easy to customize yourself.


Likes Least

Nothing so far. I just started using the software and everything has been good so far.


Recommendations

If you are looking for property management software that is flexible, easy to use on any platform, has mobile capabilities, and streamlines your process, this is it.

from URentGuide
Type of property: Residential / Single-family
Size of portfolio: 2 to 5 users

Long Term Experience with RM

Ease-of-use

Growing up with computers, I have a knack for technology. After using the software for a few days and getting used to the format and controls, I feel confident in my ability to use the program. However, having trained others who are not as computer savvy, there is a learning curve because there are so many features and screens to get used to.


Functionality

Modernized and customization. There are a lot of features, many of which you might not know exist without extensive training or "playing around" with the software.


Product Quality

Overall, I am very pleased with the software. Once you are familiar with the interface and know the tools at your disposal, it can do most of what you would hope from a management perspective.


Customer Support

I am time conscious and when there is a problem, I want a solution right away. With Rent Manager's callback system, this can cause a delayed response.


Likes Best

Rent Manager has developed its software over the years to adapt to changes in technology. While at first it seems very complex, after using it for a while, you realize that it gives you the ability to customize fields, reports, etc., which allows you to mold the software to your management style and needs.


Likes Least

Customer service is not their strong suite. Their staff is friendly and knowledgeable, but it can take a while for them to get back to you.


Recommendations

Definitely consider this software. It offers the same features as most other companies, but gives you the ability to customize fields. Having used the software for 5 years and being an experienced property manager for a large firm, there are some serious benefits to this ability.

from 52nd Ave Storage

Ease-of-use


Functionality


Product Quality


Customer Support

We were in need of a property management software that would serve our 500 unit storage facility, an apartment complex & several commercial properties. Of course, we inquired as to the functionality of all scenarios. It handles the commercial properties fairly well and we have yet to set up the apartment, but I feel it will work well for that. However, I can't believe they have serviced many storage unit facilities. It cannot handle tenants with more than one unit. Right now it is useless for our storage units, especially not handling duplicate units for tenants. I just got off the phone with tech support for 45 minutes and 2 of my 3 issues are unresolved. Tech Support takes a minimum of 6 hrs to return your call. That results in alot of down time. I have waited as much as 24 hours for a return call before. We have the online version because it was not clearly stated we would get some of the "add-ons" we needed at no charge if we went with online.

from Bill Mace Rentals

Ease-of-use


Functionality


Product Quality


Customer Support

We were looking for a database that we could keep and not have monthly fees. We found that in Rent Manager. We were using Matrix software and Rent Manager is more user friendly and the search field is what I was needing. Finding the tenant, address or work order is much easier to find than doing 4 or 5 other steps to get the info.

from Hershey Real Estate Services, Inc.

Ease-of-use


Functionality


Product Quality


Customer Support

Our company, Hershey Real Estate Services, Inc. made a decision last year to find a more efficient software for our property management division. While reviewing the products available for the industry, we wanted to find something that had a similar "feel" to the existing Investment Property Management software we were currently using.

A thorough review was completed between 3 different products with "hands on" tutorials by each respective company's representatives. It became quite evident during those tutorials, that Rent Manager 3.0, was going to best suit our company's needs. Therefore, we decided to purchase the stand alone version in the fall of 2012. Thus began the process of setting up the software, with the projected date of January 1, 2013, for full implemenation and "going live" in our office.

The technical support team at Rent Manager made the set-up process go smoothly and easily. We also took full advantage of the 5 hrs. of training that came with the stand alone version. Even though the software is very easy to use and understand, it is chock full of uses for every need a property management company might have. So much so, that for our small company, there are "bells and whistles" we may never use. However, in the event of expansion, we are glad to know the option is there to use them. Our technical support representative, is friendly and well versed in the product and has easily answered all our questions during the set-up and implementation process.

We decided to pruchase an additional 5 hrs. of training for this first month of "going live" - just to make sure our month end reporting process goes as smooth as the rest of the implemantation. For the three employees who use Rent Manager at our company, it has already helped to streamline our service orders process as well as how we handle security deposits. There is no question that Rent Manager has done everything they said they would from the moment we contacted them. We could not be happier with the ease of this software change and transition!

from Cowell Propeties

Ease-of-use


Functionality


Product Quality


Customer Support

Our property management company handles ~600 apartment units in Ca, ID and HI as well as some commercial.

We chose Rent Manager about 4 months ago and are just starting to roll it out with all properties after familiarizing ourselves with it for a few months.

RentManager's support/tech team is the best! They are always there to help and always have the answers.

We are looking forward to working with the new system to it's full capacity and plan to change over our financials next year as soon as our management staff is comfortable with AR.

from Merrick Group, Investor

Ease-of-use


Functionality


Product Quality


Customer Support

My Manager accounting reports can not register Rent Deposits as owner income. I am guessing that it was designed for where it is required that deposits are held in an escrow account. We just receive the deposits as income. Deposit returns are an expense.

My Manager reports having contacting the programming company and got no solution to this and so we get hand made spreadsheets for when any deposit transaction occurs. This needs to be remedied or clarified.

from Milwaukee Property Management

Ease-of-use


Functionality


Product Quality


Customer Support

We transitioned from Yardi to Rent Manager. This was like leaving the Stone Age for modern society. Rent Manager is very easy to use and is very thorough. It does lack functionality at times, but the development is always improving the software, so if you have an issue now, most likely it will be fixed with one or two updates.

from Birch Management

Ease-of-use


Functionality


Product Quality


Customer Support

I have been using Rent Manager for over 4 years and continue to be impressed at the software. There is no question that it saves us time and money by utilizing the many features that are available. I am very pleased.

from MHPI Inc.

Ease-of-use


Functionality


Product Quality


Customer Support

MHPI Inc. has been using Rent Manager Online for 7 years. Rent Manager replaced Quickbooks, spreadsheets, and even our old website service. In whole, Rent Manager allows us to manage our residents, inventory, loans, meters, investors, accounts payable, and financial accounting in real-time, all from one interface. It is easy to use and very comprehensive for a low monthly fee. It is a great fit for our portfolio.

 

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