Rent Manager Review


 

Rent Manager is a software system for both residential and commercial real estate companies. The financial accounting component of Rent Manager has full integration and includes standard functionality such as a general ledger with accounts receivable and accounts payable, payroll import, budget management and financial reporting.

Rent Manager is offered in two versions: an online version and a stand-alone version. The online version includes all the functionality of the stand-alone version, but with differences like automatic updates immediately upon release and bi-hourly data backups operations. The online version can be accessed remotely, and access points can be customized to restrict access to only specific parts of the system if the user chooses to do so.

The online version of Rent Manager also includes Web-based modules that are unavailable in the stand-alone version. These include Web access provided to residents, Web access to service managers and mobile admin. The online version has lower up-front costs, as the billing is conducted in the form of a monthly fee. Another key advantage of the online version is technical support where users share their screen with support.

The latest version of Rent Manager has been completely re-written to ensure leverage of the latest available technologies, rather than serving simply as an update of older versions. The system has been available since 1982, and has since been released in many newer versions with many improvements.

 

Rent Manager - Bill center and check writing
 
  • Rent Manager - Bill center and check writing
    Bill center and check writing
  • Rent Manager - Customer information and reporting
    Customer information and reporting
  • Rent Manager - Owner statement and bank register
    Owner statement and bank register
  • Rent Manager - Owner Web access
    Owner Web access
  • Rent Manager - Unit availability online
    Unit availability online
Supported Operating System(s):
Mac OS, Web browser (OS agnostic)

23 Reviews of Rent Manager

Showing 1-20 of 23

 

from Prime Management
Specialty: Apartments / Multi-family
Size of portfolio: 2 to 5 users Portfolio size: 2 to 5 users

Close but no cigar

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Likes Best

It has lots of features. Help is pretty fast and responsive.

Likes Least

Nothing works seamlessly. Everything has a glitch or a catch or a twist. It has really advanced functions, but cant do simple tasks, like copy a check, or duplicate a check. Pages do not auto refresh, you have to close and reopen. Reports are very difficult to create and you cant modify an existing report. Storing pictures is easy but then going back to look at them is difficult.

Recommendations

A lot of features and bugs are revealed in webinars and online tutorials. Ask to see those before buying or committing.

 

from Sterling Homes/Madison Mobile Home Sales/Hilmar Country Club Estates
Specialty: Community / HOA
Size of portfolio: Single user Portfolio size: Single user

HCCE Review

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Likes Best

Statements are easy to understand.

Likes Least

There's no section that says "Late Charges" and what they are for.

Recommendations

It's easy to understand. Statements look clean and are very professional looking.

 

from Luminary RE
Specialty: Manufactured Housing
Size of portfolio: Single user Portfolio size: Single user

Rent Manager Soared Above!

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Likes Best

I like the vendor's responsiveness and thoroughness, as well as the complexity of the product. I would say loading 600 units is a bear for anyone, but they eased me into their system!

Likes Least

I'm on AKST, and they are on EST, which makes support a little challenging when I'm stuck.

Recommendations

The demo did not blow me away. I went elsewhere and then found all the holes in their competitor. I made one quick call to my salesperson, they told me where they'd filled those gaps, and I switched within 24 hours. They were great and helped me upload all the work I had done into the competitor's software just for becoming their new customer! I've been happy since!

 

from Forest West LLC
Specialty: Apartments / Multi-family
Size of portfolio: Single user Portfolio size: Single user

Not easy to use. No trial period or refunds if dissatisfied.

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Likes Best

Not very much. They did a good job getting me to purchase the software; that's all.

Likes Least

There's no trial period, so if it's not for you, you're stuck with the annual contract. It's not easy to use at all. The intro training session is highly recommended by the company, which is expensive. It comes with two separate inch-thick manuals. Once signed, you get constant emails about training seminars needed to learn the system, from signing up tenants to setting up system to handling delinquencies, etc. The sheer number of training sessions they push on you shows the difficulties of using this system. It's probably a very powerful system, but you almost need a full-time person who is an expert using it. That's probably fine for a company that can devote a full-time person to this system. For me and my 40 units, it didn't work. After several weeks of use, I tried to cancel and was denied, so I just used a different system and kissed my money goodbye.

Recommendations

Try to negotiate a trial period before you commit.

 

from University Area Apartments
Specialty: University/Student
Size of portfolio: 6 to 10 users Portfolio size: 6 to 10 users

User-friendly. hassle free

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Likes Best

Rent Manager is user-friendly and hassle free. It was an easy transition from Tenant Pro to Rent Manager.

Likes Least

There are still options that I lost with the switch, but we have also gained a lot of conveniences.

Recommendations

Make a list of what needs to be obtained when switching your software. When doing the training sessions, you should have a ready made list for evaluating the direction you want to take with the software.

 

from Motherlode Mobile Estates
Specialty: Manufactured Housing
Size of portfolio: 2 to 5 users Portfolio size: 2 to 5 users

Rent Manager is the answer to our more complicated needs

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Likes Best

The software was easy to learn. Rent Manager personnel provided training over the phone and were knowledgeable and helpful in our start-up. We had a short timeline for start-up and I was concerned we would not make it. They scheduled and provided the support we needed. The basics of the software are very user-friendly, and most features are easy to learn and/or use on your own.

Likes Least

For custom reports, unless you are experienced in compiling custom software reports, it takes some time to learn. Customer support is available for training.

Recommendations

Take the time and evaluate several products before choosing. It is beneficial if you can use the software first and evaluate your needs based on the features of the product. Some of the products we tested just would not work for us.

 

from Chase Real Estate Group, LLC
Specialty: Residential / Single-family
Size of portfolio: 2 to 5 users Portfolio size: 2 to 5 users

Terrific! Has definitely increased efficiencies around the office

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Likes Best

The vendor has been great throughout the purchasing process, and also, the support team has been there for us throughout installations. For example, I was having issues getting signed in when I first purchased the software. The day I needed assistance was a Sunday. I called their support team, and they handled my situation immediately instead of having to wait until Monday to get help. They're a great company, as far as I am concerned.

Likes Least

It's a new system which has required us to spend time training and getting used to it.

Recommendations

RentManager is the real deal. It is focused around the numbers, which is the most important for any business. The reports are as detailed as you set them up to be, so accuracy is up to the installer. If set up the way RM recommends, it is great!

 

from Oakwood Property Management
Specialty: Community / HOA
Size of portfolio: 2 to 5 users Portfolio size: 2 to 5 users

Rent Manager review

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Likes Best

I like Rent Manager's easy operation.

Likes Least

Sometimes, they make changes and don't tell us. I can only print the first page of a PDF. I have to print the PDF and then scan.

Recommendations

We spent quite a bit of time comparing this to other programs and found that this one met our needs the best.

 

from Debil Inc
Specialty: Apartments / Multi-family
Size of portfolio: Single user Portfolio size: Single user

Debil Review

Ease-of-use

Functionality

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Likes Best

I like the service, reports, and ease of operation.

Likes Least

The bank depositing process is a bit cumbersome. Overall, the product has been good.

Recommendations

The prodict has performed as desired, and overall, the process has been relatively easy

 

from REMS/Cowell Properties
Specialty: Apartments / Multi-family
Size of portfolio: 2 to 5 users Portfolio size: 2 to 5 users

Fantastic!

Ease-of-use

Functionality

Product Quality

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Likes Best

The quantity of features.

Likes Least

Sometimes, there are too many features. There is so much to the product; it's sometimes a little much.

Recommendations

I would start with AR before moving onto AP. Doing both would be a little overwhelming.

 

from Redshield Management
Specialty: Apartments / Multi-family
Size of portfolio: 2 to 5 users Portfolio size: 2 to 5 users

Very happy with Rent Manager

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Likes Best

Very easy to use. Great customer service. Very affordable price.

Likes Least

The interface is not as nice as some of the other products, but that's pretty minor.

Recommendations

Try the tutorials from each product and ask plenty of questions.

 

from SN Realty, LLC
Specialty: Apartments / Multi-family
Size of portfolio: 2 to 5 users Portfolio size: 2 to 5 users

Review of RM

Ease-of-use

Functionality

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Likes Best

Everything in is one place, especially on the customer screen.

Likes Least

It takes a long time to load PDFs of invoices/CKs.

Recommendations

Use all the features and make use of the webinars.

 

from Urbanlife Mangement Ltd
Specialty: Mixed Portfolio
Size of portfolio: 6 to 10 users Portfolio size: 6 to 10 users

An amazing amount of functionality at a great price!

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Likes Best

Rent Manager is extremely user-friendly and customizable. The implementation was smooth, and their staff was available to help any time we needed. It was so easy, we actually didn't need all the support hours included with the purchase.

Likes Least

Some of the "missing" links don't make sense, particularly in the Service Manager section. Details that you link to a customer who is in a certain unit don't then link automatically to the unit or the property.

Recommendations

We had a great experience using Software Advice to narrow down the scope of potential vendors that fit our needs.

 

from Henderson Properties
Specialty: Residential / Single-family
Size of portfolio: 11 to 20 users Portfolio size: 11 to 20 users

Flexible and User-Friendly

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Likes Best

We are just starting to use this software, but so far, it is very user-friendly and very flexible to fit our business. It utilizes mobile technology with portals for both staff members and clients. It's also very easy to customize yourself.

Likes Least

Nothing so far. I just started using the software and everything has been good so far.

Recommendations

If you are looking for property management software that is flexible, easy to use on any platform, has mobile capabilities, and streamlines your process, this is it.

 

review detail from URentGuide
Specialty: Residential / Single-family
Size of portfolio: 2 to 5 users Portfolio size: 2 to 5 users

Long Term Experience with RM

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Likes Best

Rent Manager has developed its software over the years to adapt to changes in technology. While at first it seems very complex, after using it for a while, you realize that it gives you the ability to customize fields, reports, etc., which allows you to mold the software to your management style and needs.

Likes Least

Customer service is not their strong suite. Their staff is friendly and knowledgeable, but it can take a while for them to get back to you.

Recommendations

Definitely consider this software. It offers the same features as most other companies, but gives you the ability to customize fields. Having used the software for 5 years and being an experienced property manager for a large firm, there are some serious benefits to this ability.

 

from 52nd Ave Storage

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We were in need of a property management software that would serve our 500 unit storage facility, an apartment complex & several commercial properties. Of course, we inquired as to the functionality of all scenarios. It handles the commercial properties fairly well and we have yet to set up the apartment, but I feel it will work well for that. However, I can't believe they have serviced many storage unit facilities. It cannot handle tenants with more than one unit. Right now it is useless for our storage units, especially not handling duplicate units for tenants. I just got off the phone with tech support for 45 minutes and 2 of my 3 issues are unresolved. Tech Support takes a minimum of 6 hrs to return your call. That results in alot of down time. I have waited as much as 24 hours for a return call before. We have the online version because it was not clearly stated we would get some of the "add-ons" we needed at no charge if we went with online.

 

from Bill Mace Rentals

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We were looking for a database that we could keep and not have monthly fees. We found that in Rent Manager. We were using Matrix software and Rent Manager is more user friendly and the search field is what I was needing. Finding the tenant, address or work order is much easier to find than doing 4 or 5 other steps to get the info.

 

from Hershey Real Estate Services, Inc.

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Our company, Hershey Real Estate Services, Inc. made a decision last year to find a more efficient software for our property management division. While reviewing the products available for the industry, we wanted to find something that had a similar "feel" to the existing Investment Property Management software we were currently using.

A thorough review was completed between 3 different products with "hands on" tutorials by each respective company's representatives. It became quite evident during those tutorials, that Rent Manager 3.0, was going to best suit our company's needs. Therefore, we decided to purchase the stand alone version in the fall of 2012. Thus began the process of setting up the software, with the projected date of January 1, 2013, for full implemenation and "going live" in our office.

The technical support team at Rent Manager made the set-up process go smoothly and easily. We also took full advantage of the 5 hrs. of training that came with the stand alone version. Even though the software is very easy to use and understand, it is chock full of uses for every need a property management company might have. So much so, that for our small company, there are "bells and whistles" we may never use. However, in the event of expansion, we are glad to know the option is there to use them. Our technical support representative, is friendly and well versed in the product and has easily answered all our questions during the set-up and implementation process.

We decided to pruchase an additional 5 hrs. of training for this first month of "going live" - just to make sure our month end reporting process goes as smooth as the rest of the implemantation. For the three employees who use Rent Manager at our company, it has already helped to streamline our service orders process as well as how we handle security deposits. There is no question that Rent Manager has done everything they said they would from the moment we contacted them. We could not be happier with the ease of this software change and transition!

 

from Cowell Propeties

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Our property management company handles ~600 apartment units in Ca, ID and HI as well as some commercial.

We chose Rent Manager about 4 months ago and are just starting to roll it out with all properties after familiarizing ourselves with it for a few months.

RentManager's support/tech team is the best! They are always there to help and always have the answers.

We are looking forward to working with the new system to it's full capacity and plan to change over our financials next year as soon as our management staff is comfortable with AR.

 

from Merrick Group, Investor

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My Manager accounting reports can not register Rent Deposits as owner income. I am guessing that it was designed for where it is required that deposits are held in an escrow account. We just receive the deposits as income. Deposit returns are an expense.

My Manager reports having contacting the programming company and got no solution to this and so we get hand made spreadsheets for when any deposit transaction occurs. This needs to be remedied or clarified.

 
 
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