Nextiva VoIP Software


 

Winner of the "Product of the Year" award by Internet Telephony magazine for the last 4 years running, Nextiva's Business VoIP solutions offer small businesses enterprise-level telephony features at an extremely affordable price point. Nextiva's packages offer innovative, cutting-edge functionality that eliminates the need for a traditional phone system.

These robust options streamline a company's communications technologies while also a more affordable option that can be easily managed through a friendly online dashboard. They are designed for small and mid-sized businesses in just about any industry. The packages include VoIP phone systems, scalable PBX trunks, online faxing and hosted call centers.

Nextiva's Business VoIP includes a complete toolset of advanced features necessary for a growing business looking to stay competitive. This includes tools like advanced call routing, caller ID, conference phones, mobile integration, and much more. Users can manage all of their options from the Nextiva Office Manage, a user-friendly web interface. They also offer VoIP phones if you need the hardware.

Nextiva Hosted Call Center systems are offered as two versions: Call Center Pro and Call Center Enterprise. Each is built on a single, hosted platform that can be configured to any business environment, even if you already have an inbound or outbound call center in place. Call Center Pro is a great fit for small and mid-sized phone centers with a team of agents. Call Center Enterprise offers greater flexibility, as well as tools for outgoing call control or DNIS support.

Nextiva has been in the industry since 2006 and is privately held. It is a member of the Unitedweb portfolio of companies. In addition to being an award-winner, Nextiva strives to provide personable, knowledgeable customer support.

 

Supported Operating System(s):
Mac OS, Web browser (OS agnostic)

52 Reviews of Nextiva Office

 

Start your review of Nextiva Office

Click to start
http://www.softwareadvice.com/voip/nextiva-business-voip-review/
Software Advice Reviews (30)
More Reviews (22)

Showing 1-20 of 30

Joseph from JOSEPH MISKELL CPA
Specialty: Software / IT
Number of employees: 51-200 employees Employees number: 51-200 employees

January 2017

January 2017

Nextiva Review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

The phone system worked flawlessly for the time I used Nextiva. The costs were reasonable and with excellent functionality.

 
 

Amanda from Georgia Commercial Builders
Specialty: Other
Number of employees: 11-50 employees Employees number: 11-50 employees

January 2017

January 2017

Nextiva Redefined our office

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

Prior to Nextiva we had no access to our voicemails, and pretty much stopped using office phones. Now, we have apps and awesome desk phones that do everything we need them to do! We have finally been brought into the 21st century! If you're looking for an affordable system with great customer service and great functions go with Nextiva.

Pros

How quickly issues are handled.

Cons

The start up time took a little longer than I wanted so give yourself 30-45 days before you NEED it.

 
 

Matthew from Insight Rocket
Specialty: Other
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2017

January 2017

Great Service for the price

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

The product so far is pretty good. I have the mobile app on my phone and on my two computers so I'm always able to log onto my softphone when my customers need me. The only thing I dislike about Nextiva office is that they do not offer click-to-dial services.

Pros

Mobility, Pricing.

Cons

No click to dial functionality.

Advice to Others

Make sure you are aware they do not have click to dial features with your CRM.

 
 

David from NHP
Specialty: Healthcare / Medicine
Number of employees: 51-200 employees Employees number: 51-200 employees

December 2016

December 2016

You get what you pay for.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

If you like tech support that breaks something else every time they troubleshoot an issue then Nextiva is your choice.
If your company isn't a fortune 500 company than they treat you like crap.
Initial setup was a disaster as we had to install nearly 50 phones myself, the tech support team who was supposed to help with setup of hunt groups made it worse and I had to learn the system myself to get things right.
Duplicate mailboxes were another issue. This caused voicemails to not come to the agents for days.
Once you finally get in touch with case manager their only response is "sorry" but you signed a contract so you're SOL.

Pros

Cheap

Cons

Terrible tech support,
You're not important if you are not a fortune 500 company.

Advice to Others

Buyer Beware

 
 

Jonathon from Threesixty Branding and Communications
Specialty: Professional Services
Number of employees: 51-200 employees Employees number: 51-200 employees

December 2016

December 2016

4 Years of Great Customer Service

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

It is so nice to have a phone service provider that actually works the way it says it does and has such awesome customer service. We have had Nextiva for 4 years now and have had a number of great experiences with them. Our biggest praise for Nextiva has to be their customer service. They are on point! I think with all service providers you will have hiccups, but it is how those providers handle those hiccups that makes the difference. I have recommended Nextiva to friends and business partners of mine and would of course recommend them to anyone.

Advice to Others

Nextiva is an all around business that can in many ways, customize their product to your business, which is rare for other providers in this field.

 
 

Martin from Empire Heating & Air
Specialty: Professional Services
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2016

December 2016

Unresolved Issues

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

When investigating VOIP vendors we were very impressed with Nextiva. Assured us all our requirements would be no problem. In real life we have had a series of issues where calls disappear or drop. We have spent thousands on resolution in IT support and replacing components at our location as per Nextiva all the problems are our equipment or our IT issues. All were reviewed prior to install by Nextiva and approved. We have even had to drop our static IP and reconfigure all our field billing internet connections to accommodate a phone system that provides minimally acceptable service when it is functioning.

Even in the face of nonperformance you can be certain Nextiva will require you to buy out your contract in full . Technical support consists of recommendations to replace something on your end and when that doesn't work they just recommend replacing something else.

I could not be more disappointed with the Nextia Company, technical support or customer service.

Pros

Nextiva is a low entry point provider

Cons

When things don't work they are not much help.

Advice to Others

Choose another vendor

 
 

Donald from Wink hollow
Specialty: Agriculture
Number of employees: 51-200 employees Employees number: 51-200 employees

November 2016

November 2016

Worth buying

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

This service has made productivity skyrocket here.

Pros

Good service when needed

Cons

None to think of

Advice to Others

Worth keeping around for support

 
 

Molly from Mouth.com
Specialty: Retail
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2016

October 2016

Nextiva Phone System

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

If you're a growing business and need to create a more efficient call flow, I recommend Nextiva. They customize your package entirely, schedule calls to go over the system, and have pretty good support. The price is great and so far, we've been enjoying using the new phones.

Pros

Total customization, good price, great auto-attendant feature, provides analytics.

Cons

The only portal is a little tricky to navigate at first. Some instructions are hard to follow, but they have good communication.

Advice to Others

We chose this over RingCentral because we really needed a GREAT auto-attendant and call flow for our growing company. For a basic and efficient system for an office (even one with multiple locations!), this will do the trick.

 
 

Ismael from Central Florida Professional Services
Specialty: Professional Services
Number of employees: 1 employee Employees number: 1 employee

October 2016

October 2016

Nextiva

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

User friendly. Good customer service. Very easy tu use. Would recommend to anybody.

 
 

Sterling from SMS Marketing
Specialty: Media
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2016

October 2016

Nextiva

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

I haven't been impressed. There's cheaper options out there that offer more functions and the UI is needlessly complex at times. Customer service had been sub par

Pros

Very reliable and good choice quality

Cons

Complex and poor customer experience

Advice to Others

There's lots of great options, shop around

 
 

Christian from rudebwoygraphics
Specialty: Media

September 2016

September 2016

Great Phone Service

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

Paying less for our phone service than before and more features available. Significantly fewer dropped calls than our last provider, (have only experienced one dropped call with Nextiva). I have not waited more than 5 minutes to speak to a service representative whenever I have had a question or issue.

Likes Least

The dropped call that we had was with an important client of ours. However, there was no damage done. Nothing else we dislike about Nextiva.

Recommendations

Give the other guys a look as there are other good options out there. From someone who uses Nextiva, you will be happy if you go with these guys.

 
 

Felicia from XLens Productions
Specialty: Professional Services

September 2016

September 2016

Voip experience with Nextiva

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

I love the ease and convenience of receiving incoming calls on two different cell phones. Nextiva was extremely helpful in explaining the product and assisting me with the account setup.

Likes Least

Love everything about the siftware and vendor. No complaints.

Recommendations

Know what your business needs are and be able to communicate them effectively to vendor.

 
 

Brian from MStiller
Specialty: Accounting

May 2016

May 2016

Great Service!

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

I loved the customer service! They have a very friendly team that really knows what they are doing. And of course the phone service quality!

Likes Least

Not much to say! I once had to wait a little while on hold when I called in for an issue. Maybe 15 minutes or so, but they were great at helping me with my issue, so it was not a problem.

Recommendations

Give them a call and ask them all the questions you want. It will give you a good idea of who they are.

 
 

Amber from Leapfrog Global Trade Networks
Specialty: Other

November 2015

November 2015

Great service at a great price

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

The support was exceptionally fast. If I had a question, it was resolved pretty quickly. The sales staff was very knowledgeable and friendly.

Likes Least

So far we are completely satisfied with Nextiva. We haven't had a problem/question yet that wasn't completely taken care of.

Recommendations

Nextiva was perfect for our company since we only needed a small setup without a lot of overhead. The setup process was pretty simple and the times we did have questions, the sales and support team were more than willing to help us quickly.

 
 

Justin from LNG Construction group
Specialty: Construction

October 2015

October 2015

Happy that I found Nextiva for my business!

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

I’ve been using VOIP for my business for over 4 years, and I’ve used several companies but I can honestly say that Nextiva is the best. Staff can work from remote locations and it's as if they are right there in the office. Customer service was fantastic when I called to get everything set up once and a few times to tweak settings and the staff has been been very helpful. My call-center business depends on functioning phones and Nextiva delivers that. The mobile app and call management tools rock!!!!

Likes Least

I have no major complaints about there system. No issues with this product and would highly recommend it.

Recommendations

There's nothing that I can think of at this time. The voicemail system is great, Messages are super fast and very clear.

 
 

Taylor from OL1 Transport
Specialty: Transportation

August 2015

August 2015

Fantastic. very impressed with this company!

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

Been using Nextiva service for six months now and we’re very pleased with the price, quick set-up, and many great features it offers. The customer service representatives are very friendly and helpful too.

Likes Least

I am just super impressed with the overall quality and professionalism of the service.

Recommendations

It's so user friendly and the customer service is fantastic. It really offers value for money too with all the amazing features and simplicity.

 
 

Branden from GHK Condominium
Specialty: Property Management

June 2015

June 2015

Extremely Happy with Nextiva!

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

Nextiva’s customer care service has been really good. I have never been put on hold for long, and their help is always friendly and competent. Great service and great rates.

Likes Least

Just starting, but so far so good. I switched to them after having a bad experience with another provider and I’m happy with the change. Better services for a lower monthly fee.

Recommendations

They very helpful today in helping my problem with account migration today. They tested every phone line to check that it worked as it should. Very impressed!

 
 

Alison from Atlanta Family Lawyers
Specialty: Legal

June 2015

June 2015

Good company, quick responses from customer service.

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

Their pricing is fair. I like that there is no contract and good customer support

Likes Least

Sometimes the call quality isn't great. I wish they would add an SMS functionality so clients could send me SMS texts on my number.

Recommendations

Be sure you pick a company with responsive customer service.

 
 

Dereck from Raks Tech Ltd
Specialty: Software / IT

April 2015

April 2015

Great customer service and technical support!

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

So happy I moved to Nextiva because their service has been amazing and my phone costs have gone down noticeably. Love all the amazing free features! Really happy with the voicemail to email function because I do tend to miss calls when I’m busy and this is a convenient way to return them.

Likes Least

It sounds scary, and even impossible, but I have nothing to bad to say.

Recommendations

The call quality has been better than I had imagined in a VOIP system using a home network. Worth my recommendation.

 
 

Matt from Ultra Property Brokers
Specialty: Property Management

March 2015

March 2015

Highly satisfied with Nextiva. Great customer service!

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

Nextiva is fast and efficient but most importantly, their reps actually speak properly and make you feel that you are a valued client. They are so helpful! The installation is easy enough and they are happy to assist if you have questions. Quality phones. Great features. Quality service.

Likes Least

I have not had any negative issues. Very friendly and kept calling me to see how I was doing with the process and to ask if I needed more help. I am beyond impressed!

Recommendations

Every representative I have communicated with at Nextiva has been responsive and pleasant. They took their time with me to sure I understood everything before moving on to the next point. A + provider that offers good value for money.

 
 
 
Write a Review