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Fishbowl
Fishbowl
Fishbowl is the #1 manufacturing and warehouse inventory management software! Its powerful inventory control system gives your small or midsize business the exact tools needed to transform your inventory management and scale your ...Read more about Fishbowl
iVend Retail
iVend Retail
iVend Retail by CitiXsys is an integrated POS software application delivered on cloud. Our SaaS platform empowers retailers to provide exceptional customer experiences throughout the entire shopper journey. iVend Retail includes c...Read more about iVend Retail
Acme Point of Sale
Acme Point of Sale
Acme Point of Sale by Total BusinessWare is an on-premise POS solution that helps businesses across various industries including grocery stores and supermarkets, sporting goods shops and pet supply stores to manage POS, transactio...Read more about Acme Point of Sale
Bepoz
Bepoz
Bepoz is an on premise or cloud-based point-of-sale (POS) solution designed for food-service and retail and businesses of all sizes. The product caters to both single as well as multi-location retail. It offers inventory control, ...Read more about Bepoz
FloristWare
FloristWare
Built specifically for retail professionals in the flower industry, FloristWare offers several applications that help to improve the florist operations. The system features an accounts receivable module that allows stores to track...Read more about FloristWare
GoFrugal
GoFrugal
Gofrugal POS is a hybrid point of sale (POS) solution that helps retailers across various industries, to manage their distribution and billing routines and automate financial transactions. The solution can be deployed either on-pr...Read more about GoFrugal
Rapid Garden POS
Rapid Garden POS
Rapid Garden POS is a point of sale (POS) solution designed to assist users with managing their greenhouse, garden centers, nurseries, and landscaping businesses. Key features include multiple pricing and promotion schemes, plant ...Read more about Rapid Garden POS
Clover
Clover
Clover POS is an integrated point-of-sale (POS) system with custom hardware designed for several types of retailers. This POS system is available in both web-based and server-based deployment versions and offers countertop hardwar...Read more about Clover
Floranext
Floranext
Floranext is your one-stop floral software provider offering robust solutions for florists. Florists can mix and match between the Florist Website, Floral Point-of-Sale/Shop Manager, and the Florist Wedding Manager. Floranext ca...Read more about Floranext
Floral Frog
Floral Frog
Floral Frog is a cloud-based florist management and electronic point of sale (EPOS) solution designed for small and midsize florists. Floral Frog features a custom reporting engine and a delivery module that enables users to organ...Read more about Floral Frog
Curate
Curate
Curate is the platform for event professionals looking to save time and increase profits through streamlined processes. Unlike Word docs, Excel spreadsheets, and sticky notes, Curate automates the event folder, allowing event prof...Read more about Curate
Epicor for Retail
Epicor for Retail
Epicor retail POS and business management solutions are designed to help independent retailers work smarter, not harder. With more than 45 years of experience built-in, Epicor retail solutions help retailers in nearly 8,000 locati...Read more about Epicor for Retail
HoneyBook
HoneyBook
HoneyBook is the centralized clientflow management platform that empowers independent businesses to deliver remarkable client experiences and operate with confidence. Use one platform to see what’s happening with all projects. M...Read more about HoneyBook
True Client Pro
True Client Pro
True Client Pro is a customer relationship management (CRM) solution that helps small businesses streamline client interaction, workflow management and project tracking operations via a unified platform. It allows employees to cap...Read more about True Client Pro
QuickFlora POS
QuickFlora POS
QuickFlora is a complete POS shop management system built on the latest technology that lowers your costs and increases your sales. No more wire service fees or branded products. QuickFlora is used by many of the largest flower sh...Read more about QuickFlora POS
Details Flowers
Details Flowers
Details Flowers is a florist software that helps businesses manage proposals and collect payments. Key features include invoicing, digital signatures, contract management, events calendar and payment automation. Managers can trac...Read more about Details Flowers
Hana POS
Hana POS
Hana POS is a web based POS software specifically designed for florists. It provides users with tools such as website creation, ecommerce, marketing, email and many more. The software solution also offers wire service integrati...Read more about Hana POS
Yelo
Yelo
Yelo is a food delivery software designed to help businesses create multi-vendor marketplaces to sell goods and provide services. The platform provides a geofencing feature, which enables administrators to automatically detect cus...Read more about Yelo
BloomNation
BloomNation
BloomNation enables independent floral designers and florists to grow their businesses, collaborate with other artists and build their own online stores. BloomNation's mission is to enable artisanal florists to engage with local c...Read more about BloomNation
ShoppingTech
ShoppingTech
Increase your business online with ShoppingTech. ShoppingTech operates as a branded website that can be accessed directly by your customers or from your Facebook, twitter and other social media networks. From the management port...Read more about ShoppingTech
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Buyers Guide
Last Updated: March 16, 2023Here's what we'll cover:
What is florist POS software?
Florist Point-of-Sale (POS) systems are designed to meet the unique needs of flower shops. Florists can use POS software to better manage and organize their business as well as easily meet customer expectations. Common features of Florist POS systems include arrangement inventory, spoilage management, reciprocity tracking, florist service management, route planning, enclosure card printing and more.
Three factors dramatically impact a florist shop’s success. First, it is a relationship-driven business, and not just customer relationships. There are supplier relationships, reciprocal relationships with other florists, relationships with other businesses and relationships with national services. Second, almost the entire inventory is perishable. Third, although there is steady business throughout the year, Valentine’s Day and Mothers Day are by far the busiest days for most florists.
The stress points for a florist shop are inventory, customer relationship management (CRM), order entry, point of sale (POS) and accounts receivable. Florist shops are one of the specialty retail industries that are adopting Software as a Service (SaaS); several cloud-based general retail software supplies ofter specially configured versions for florists and there is at least one cloud-based florist shop specialty software product.
Common Features of Florist Shop POS Software
Florist shop owners need core accounting, but should evaluate the following functions to meet their unique requirements:
Reminders | Florist shops live and die by continuing sales with existing customers, but reminders were problematic because it was difficult to send a targeted, private message to someone who lived in a household with others. Social media and electronic communications provide an answer. Customers can now receive reminders of important dates by email, text, Twitter or Facebook to surprise their partners on birthdays and anniversaries. |
Fundraising support | A number of fundraising organizations have tied specific flowers to specific causes. Examples include poppies for Veterans on Memorial Day, yellow roses for first responders on Patriot Day and pink roses for Breast Cancer Awareness. The system should send reminders to the organizations in advance, and prepare orders for inventory. |
Florist service management | Florist services, such as FTD and Interflora, are important sources of business for florist shops. The software needs to maintain inventory to fulfil advertised arrangements, place orders with service partners as necessary and accept orders from the services. |
Co-op advertising | In addition to the orders relationship with the florist services, there is a co-operative advertising relationship. The system should track the money spent on qualified advertising in the accounts payable and bill the service against available funds. |
Floral strategies support | If the florist uses or intends to use Floral Strategies methodologies, the florist shop software package should also support those methodologies. |
Arrangement inventory | Arrangement inventory is more than tracking the stock of flowers. The system should check the inventory of all components for a particular arrangement, including vases and any other special additions. If a particular item is not in stock, the system should suggest a suitable replacement. |
Spoilage management | Spoilage management has two parts. First, the system should track the items that are about to expire and notify the florist. Second, the system should make it easy to track items that spoiled prematurely. Tracking spoiled inventory can help the florist to better evaluate the quality of each supplier’s stock. |
Reciprocity tracking | Florists share business with other florists in their trade area if orders are too big to handle or if an order is outside of a given delivery area. Florists also work with other businesses, such as candy stores, wedding planners, funeral homes and caterers, to collaborate on special packages. The system should track how opportunities are shared back and forth between different partners to discover which are the most profitable. |
Standing orders | Hotels, offices and other businesses often have standing orders for fresh flowers. The florist system should automate this process by checking stock for the proper inventory, placing orders when necessary and scheduling the arrangement and delivery. |
Enclosure card printing | One of the hallmarks of florists is the enclosure card. It is also a heavily manual process. A florist system should print enclosure cards in a clear but stylized font. Best practice is to have the customer email or text the message, then cut and paste it into the printing system to be certain all names and words are spelled correctly. |
Route planning | One of the more challenging aspects of florist work is deliveries. The florist system should plan out deliveries taking into account the number, capacity and range of each vehicle. If a vehicle must make multiple runs, the system should optimize the routes to account for returning to the shop for reloading. Advanced systems can dynamically change the route to account for new orders during the day. |
Trip sheet management | Historically, the route is provided to the driver on a printed trip sheet that lists all the stops and projected delivery times. A desired featured is the use of electronic trip sheets using smart phones, which can track the van in real-time and adjust the route for new orders. |
Expected Benefits
Florist shop software will help you to better organize your business and meet customer expectations. You should expect the following benefits when implementing and using a system properly:
Efficiency: Not only can software help you streamline your ordering and stocking processes, but route planning applications can help you figure out the most efficient way to organize each day’s deliveries, with advanced systems even taking into account incoming orders. The CRM and POS aspects of the software will also help your business become more efficient in its dealings with customers, while accounts receivable functions can streamline your financials.
Automation: Automatic reminders will help you to keep up with your regular customers, alerting them to upcoming holidays, including birthdays and anniversaries, without you having to keep track of these dates yourself. You will also be able to remind yourself about standing orders and specific floral needs for holidays, events and fund-raising drives.
Freshness: By tracking when your stock is going to spoil, flower shop software can help you keep track of when you need to refresh your stock, put items on sale and know which items from what suppliers have a history of spoiling prematurely.
Organization: Software will help your shop stay organized in a variety of ways, especially through inventory tracking of both individual items and lists of items necessary for particular arrangements. In addition, you can take advantage of the important functionalities that are crucial for any business: employee management, scheduling, accounts receivable, point of service, customer relationship management and so on.