Have someone who knows what to do helping you out, You get a great return on your investment.

The best return on my investment for customer acquiring new customers and retaining them.

This is incredibly dangerous when they start selling to your neighboring competitors because now they have all your information and can easily provide it to your competitors.

It is easy to use, has great graphs and charts full of helpful information, and the staff is very friendly and attentive.

The customer support is great. The amount of data that is readily available in an easy to digest  format is great.

This has not been the case. I am very happy with Kukui, and I would definitely recommend the service.

User friendly, easy to use software, easy on the eyes, customers like the look of our website, easy to get reviews.

Great support, happy to have them in my corner.

I like knowing where my customers are coming from, how much they're spending with us, the real time database integration accuracy & ability for me to easily calculate our ROI.

I like the flexibility to be able to update and make changes to the site by simply emailing our rep. We also appreciate the expertise and in suggestions to make the website its best.

The product is continually improving and going in the right direction. Our marketer is great and provides good feedback and helps analyze reports on a regular basis.

A call you can only do it they call one of the numbers Kukui  puts out. I needed it from a call that was on a original line and it was very disappointing.

The dashboard shows so much information about our business on one screen. It is truly one of the best tools we have.

Dashboard is awesome, so much info right there. Need to work on getting e-mails from customers.

There is a lot of info to look at hard to focus on key items.

The page layout is good. Software supplies good information, and e-mail notification when someone makes an appointment, which is very helpful.

The ease of use and the ability to understand what you are looking at. The amount of information that is available and also the amount of options that you have.

Great product, even better results, and the best customer service.

Kukui will get you appointments on your calendar - that is a good thing they do.

Integration with Protractor is excellent for follow ups.

Sometimes its a little difficult to  create a new email piece for my customers. Other than that there is nothing else.

Overall the experience has been great. Our website looks great and the managing tools are awesome.

This software cuts customer follow up time in half. Customers leave knowing we will be in touch and the status of their vehicle.

The automation of the program, the available customization and the customer service parts of the program are excellent.

We emailed to cancel service near the middle of the month.

Software integrates with our system very well. Keeps accurate information about each customers vehicles.

Increases customer satisfaction and also it increases their confidence in us. Also very good for the service advisors to facilitate maintenance sales.

Positive Customer response of product. Easy sales increase with repair orders.

The printed form is a great tool for interviewing customers about maintenance history as well as educating them on service needs and intervals.

There is not much I can say to the negative side. The only thing that comes to mind was the way I use my own management system did not match up to the way Service Intelligence curated the information.

System helps a busy shop like ours be on top of marketing internally to our customers, as well as helping with Point of Sale when car is in the shop. Very pleased with product.

Having an accurate system for scheduling future appointments was major for me and it works fantastic.

System works as it should. Very good for service advisors.

EServiceIntelligenceCRM has continuously outpaced the competition and keeps making their product better every year.

It has been my experience that the customers love to see there entire history in an to read format that shows them where they stand with the maintenance of their car.

Customer service has been excellent getting our management system integrated.

I'm starting to use email communications for marketing of which the support staff are sooo helpful with. The sales, support, technical staff are all awesome.

The secondary benefit to me is the technicians save time checking over a car if they can see certain thing have been done recently. They don't waste time checking those items.

Soon, I might leave managing the shop to him alone and focus on my work.

This severely limited the features I was able to use in SI.

Its ability to track and accurately predict future service dates with complete customization control of all service fields so we can set our own intervals for our customers.

Technical support team does a great job too and are very responsive.

US Dollar

The All-in-One Success Platform by Kukui is a cloud based platform that helps small automobile repair shops get greater exposure on search engines and other promotional platforms. The customer communication, analytics and marketing tools on it give users a chance to explore new waters and expand their work area. The software allows full transparency in motor repairing process and provides updates on the repair of a vehicle with notes, photos and videos from technicians featuring affected components, allowing customers to make informed decisions about their vehicle’s repair.


Not only is the All-in-One Success Platform good for customers but it also brings in great revenue for the shop owners. Between visits, a customer is notified through an integration with the Kukui CRM about services featuring messages and postcards. This increases the chances of the shop getting a greater footfall. The application works on iOS, Android and Windows operating systems. Technicians or owners can easily use it on their phones to give customers a quick idea on how the work is progressing and what parts are damaged.



LongDescription

SMS Messaging

Customer Database

Scheduling

VIN Lookup

VIN Decoder

Performance Metrics

Service History

Activity Dashboard

Work Order Management

Vehicle Tracking

Contact Database

Quotes/Estimates

Point of Sale (POS)

Appointment Scheduling

Maintenance Scheduling

Web browser (OS agnostic)

Email/Help Desk

Phone Support

Chat

2-10

11-50

51-200

201-500

Kukui

Live Online

Webinars

Documentation

SI Auto Pro is a cloud-based and on-premise auto shop management solution that serves small and midsize businesses in the automotive industry. Core features include auto-care management, contact automation, work order management, content management, and marketing automation.


The software keeps track of the part- and fluid-replacement cycles of vehicles entered into the system based on their service history. This information can be used to send marketing materials and automatic service reminders to customers.


Existing customer contact information can be imported into SI Auto Pro, and the software can integrate with other shop management systems. Parts and materials used are logged using a point of sale history feature.


The software also offers integration with social media sites, reviews and customer relationship management systems. It is available with monthly subscription pricing. Customer support is provided over the phone, through live chat and training articles.



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