Auto Repair Bill vs NAPA TRACS

Auto Repair Bill has 36 reviews and a rating of 4.25 / 5 stars vs NAPA TRACS which has 225 reviews and a rating of 4.16 / 5 stars. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

Overall Rating
4.25 / 5 (36)
4.16 / 5 (225)
Ease-of-Use
5 / 5
4 / 5
Value for Money
4 / 5
4 / 5
Customer Support
4.5 / 5
4.5 / 5
Functionality
3.5 / 5
4 / 5
Last Review Written
September 8, 2021
October 22, 2022
Pros/Cons
  • Pros

  • Overall the format is good. I like that it sent payment reminders.
  • It is easy for all of our employees to use with ease and that is the main reason we continue to use it. It has improved since we first started to use it.
  • Cons

  • I had a problem with support. They were difficult to get a hold of and when you did you were put on hold and had long waits.
  • The labor time set up is confusing and trying to build an estimate takes way too long and is almost impossible for a customer to understand.
  • Pros

  • The ease of writing and updating work orders is fantastic. I like that you can do everything from writing purchase orders to checking history and updating recommended service from one screen.
  • It is easy to use and easy to track inventory and profability.
  • Cons

  • The same thing occurs if you edit a price, it automatically changes back. Frustrating if you don't realize before you invoice.
  • I haven’t used the software long, but I find it a little difficult to use. Maybe with some more time I can get it figured out.
Pricing Range
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Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos

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