CrashPlan vs IDrive

RATING:

4.52

(239)

CrashPlan has 239 reviews and a rating of 4.52 / 5 stars vs IDrive which has 531 reviews and a rating of 4.56 / 5 stars. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

Overall Rating
4.52 / 5 (239)
4.56 / 5 (531)
Ease-of-Use
4.5 / 5
4.5 / 5
Value for Money
4.5 / 5
4.5 / 5
Customer Support
4.5 / 5
4.5 / 5
Functionality
4.5 / 5
4.5 / 5
Last Review Written
January 20, 2023
February 2, 2023
Pros/Cons
  • Pros

  • Ability to set backup frequency and retention policies. Customer service is outstanding.
  • I get a simple email telling me if the backup was successful or not. I recently had to use their customer support and their instructions were PERFECT.
  • Cons

  • Sometimes the messages that you get about backups can be misleading. It will say that you have a certain amount set for backup, and sometimes it will be a number that seems really low.
  • There is no easy way to cancel. I had to keep disputing charges with my bank until they cut off my account.
  • Pros

  • I like that iDrive is affordable and does not backup only certain types of files based on your tier of membership.
  • Drag and Drop facility is easy to use and helps to manage the files very easily. Features of IDrive backup is great, and the search function is helping in searching through a large set of files.
  • Cons

  • Fails from time to time, not sure why. Have to leave the computer on all the time and takes a long time to back up a small amount of files.
  • Tech support was no help in retrieving the files. Overall, the program feels constrictive, frustrating, and difficult compared to other cloud storage I've used.
Pricing Range
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Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos

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