Pricing is fair, features are robust, and it integrates with quickbooks for seamless accounting.

Easy to navigate, very intuitive search functions,  and the training we received when we transitioned was wonderful.

EVetPractice has an amazing support team and structure. Covetrus as a whole is easy to work with and they answered and addressed all our questions and concerns throughout the process.

Takes time to check with the other offices to see if they also have a statement for the same client. Frustrating because some clients get very upset with us.

I am currently frustrated with the payment system for the card readers.

The printer settings are very difficult and we often have connectivity problems.

The best part about the software is the price.

Overall, our experience with eVetPractice has been good and has helped improve the work flow in our office.

We lover the program and have not had any other issues. Help is always very helpful and we can always find the answers in the help area.

The changes to the graphics make the product worse and because of all the graphic changes and the poor customer service, changing software has been discussed with my leadership.

Some of the financial reports are difficult to use. We get conflicting results on our accounts receivable in different reports.

I love how easily and well it integrates with Antech for lab results. It also makes things like rabies certificates very easy.

We did have a few hiccups with the integration, but it was fixed very easily. I love that it is cloud based, which made it super easy for me to access while I was working from home during COVID.

Finally all of us love that this system is accessible from anywhere. If our internet goes out, we love having the ability to remotely access the software.

Easy to navigate, minimal screen clutter making it easy to find where I want to go/what I need to do. Love the ability to login via the browser from any location.

It is so user friendly, affordable and tech support is great.

From set up to using it daily, the software is easy to navigate and very user friendly. The customer support has also been outstanding.

What I like best is it’s easy to use and figure out. I had only used cornerstone before and it’s similar.

I really dislike printing to PDF ( my number 1 complaint). I dislike how it inactivated clients with k e pet I.

The customer service has been amazing. The staff that helped up transition from Intravet to Evet where great.

If the internet is bad I have no access to my medical records.

Typically the integration between EzyVet and Cubex works very well and therefore saves times and captures charges. Treatment sheets automatically are saved to the EMR at discharge as a PDF file.

The person that does the onboarding is an expert but is often difficult to get a hold of after you are done with the onboarding process.

Overall SFS is amazing, easy to use, easy to implement and our entire team really loves it.

This is an enormous time saver. Also the templates that we use for specific cases like pancreatitis save a lot of time and help patients get needed medications faster and more efficiently.

SmartFlow is extremely user friendly and Dr. Zak is very responsive to feedback.

I love the ease of this software. It is so east to track patient and charts.

Customer service is wonderful, any questions or concerns are answered right away and they are with you every step of the way through training and implementation to use of the program.

The customization was moldable to our clinic's procedures. The ability to use it for dental charting was excellent as well.

Clients can call for an update and receptionists can pull up the patient on smart flow and look without having to page the staff caring for the patient.

Challenging to tailor some of the sheets/applications to suit our own clinic. Tech support is difficult in emergency situations as we don't have direct numbers - just emails.

Also the integration with Cubex is hit or miss - but I think the down fall is more on Cubex end.

We knew they were ready then. Dr's struggle the most as they do not regularly interact with the system so they struggle to find the info they are looking for.

We also believe the risk of error from not being able to read someone's handwriting on the paper sheets is eliminated using SFS.

Customer service has been great with prompt resolution of gliches (most of which have been caused at our end by the way).

Unless you are a practice that uses ezyVet, in which case I would recommend Vet Radar, Smartflow is an excellent option.

The software is very intuitive and while there is a learning curve; the more you use it the more you learn what you can do with it (read what it is capable of).

Charging has improved due to better tracking of procedures and will improve even further once we use the integration function to link SmartFlow to our practice management software.

The ability to look at one screen and have a snapshot of where all hospital patients are up to in a day and the outstanding tasks.

Overall I really liked Smart Flow. I can see how it would help big clinics and referall centers.

The iPad combined with desktop interface has made it a dream to add patients and update or amend patient information.

It helps us track where patients are in the hospital. Additionally, it helps us track treatments of hospitalized patients.

US Dollar

eVetPractice is evolving to Covetrus Pulse—Spend less time juggling apps, tabs, and windows and more time caring for pets with Covetrus Pulse Veterinary Operating System (vOS). Covetrus Pulse unifies essential management applications into a single, seamless environment that’s easy to use and right at your fingertips.

By combining our industry-leading cloud practice management and client communication tools with our family of Covetrus products and services, daily tasks are simplified – empowering your veterinary team to focus on care.

Customize the way your practice works by connecting to third-party apps providing flexibility and choice through our App Ecosystem Integrations – from diagnostics to payment processing and inventory management partners.

Covetrus Pulse vOS is accessible from desktop computers and mobile internet-enabled devices, continually up to date and secured with world-class encryption technology.

Plus, Covetrus customer support, training tools, and a 24/7 Resource Center make onboarding a snap for teams and new employees.

For veterinary practices looking to increase efficiency, productivity, and profitability, while fostering a happy staff, Covetrus Pulse vOS lets teams focus on what matters most – caring for animals and strengthening client relationships.


LongDescription

Treatment Planning

Whiteboard

Patient Records Management

Electronic Payments

Payment Processing

Document Storage

Activity Tracking

SMS Messaging

Charting

Electronic Signature

Confirmation/Reminders

Communication Management

Customer Database

Calendar Management

Template Management

Accounting

Self Service Portal

Inventory Tracking

Imaging and X-rays

Client Portal

Email Reminders

Activity Dashboard

Reporting & Statistics

Reminders

Prescription Processing

Automated Scheduling

Customizable Templates

Billing & Invoicing

Accounting Integration

Appointment Management

Records Management

Client Management

Secure Data Storage

Third-Party Integrations

Appointment Scheduling

Inventory Management

Check-in/Check-out

Web browser (OS agnostic)

eVetPractice offers 3 price plans. 

Foundation: $250 per month
Standard: $386 per month
Premium: $536 per month

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

24/7 (Live Rep)

Chat

Self-Employed

2-10

11-50

51-200

201-500

501-1000

1000+

Covetrus Pulse

In Person

Live Online

Webinars

Documentation

Videos

Smart Flow is a cloud-based veterinary solution designed for businesses of any size including large hospitals and clinics. Key features include an outpatient whiteboard, ICU whiteboard, flowsheet, anesthetic sheet, reception management and travel sheet.


Smart Flow's outpatient whiteboard allows users to check the overview of treatments, add a task to each patient and view patient billing details. ICU whiteboard allows users to view all patients in-hospital with their photo, name, problem and contact information. The flow sheet enables users to create a patient entry, set automatic treatment reminders, create customizable templates and use built-in calculators.


The electronic anesthetic sheet contains pre-operative and intra-operative features like automatic drug calculators, anesthesia timer, emergency drug calculators, surgery timers and procedure templates.


Smart Flow's travel sheet enables doctors to update their staff and different departments on treatment plans including x-rays, vaccines and bloodwork. The reception management of Smart Flow allows clients too see reasons for delay, waiting time and queue length.



Monthly subscriptions start at $154.95 for 3 logins. Logins are concurrent users that can be shared across departments, individuals, and hardware. Additional logins can be purchased for $51.50 / 3 logins.

SmartFlow offers flexible pricing. We can customize a quote to meet your practice's needs.

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