Its flexiblity with integrating different CRM. It will keep stable until you made a major change in it.

You can not change the agent availability in bulk. Scheduling report has its' own limitation.

It has been developed in very simple way and user friendly. It's a good tool for cold calling and task management.

The reporting structure is good. Also trying to understand other features too.

The features are easy to use and understand. Its makes working in contact centre fun.

Easy to use and customize application with excellent support team.

It is the best dialer I used so far which perfectly integrates with my CRM tool. The best thing about Ameyo is we can reach customers without revealing our own identity.

Best, keep up the good services. Reach out to more heights.

The ease of use and the time-saving automation and sync with the CRM.

Best customized software product that completely blends into my company's requirements.

We have some problems on our front-end. Some buttons doesn't work and there is some spelling mistake.

Lack of basic functionality. Trust deficit in data being received at Dialer.

Easy to use and scalable solution , features like Queue management , Voice prompts changes and mpre controls for supervisor on front end makes it user friendly.

We found resources from Drishti very supportive and flexible. Issues reported from our end are resolved in very supportive manner.

The ability to record the calls and the fact that it works on ease even on mobile phones. The best part was having the system integrated with leadsquared that helped immensely in lead management.

The most cost effective contact center solution available in the market right now.

I like the efficiency of this software like how it works and gave us the option to do supervise the agents activity on real time basis and the proper reports which helps alot to conclude many things.

Really good and enjoying the service integration with Salesforce to process business transacion.

Bad in terms of commercials. Smallest of changes like customization of reports are charges heavily which should already have been in the reports.

Horrific and I would request anyone who is reading this review to get in touch with me to understand what we are going through.

A great (and inexpensive) platform for managing customer callouts.

I like this software because of the capability to hanlde large number of call flows.

It is been a splendid experience with Ameyo so far, They have amazing customer service team available 24/7. Easy to configure this with our application and tools.

After a few updated of the browser, the software stops working.

Liked the integrated situation. The customer relationship approach is also good.

Ameyo Voice is pretty helpful software and ticks all the boxes required to run the corresponding business.

The Ameyo software is stable, user friendly and efficient system.

Overall experience is good but Support should still be improved.

For every little customization Ameyo team ask for commercials. Also training service is very poor even some time trainer is not aware of services for which he/she is conducting training.

It is difficult to run in iOS and widget and dashboards need to handled separately.

Our connectivity is increased by tuning some retry time settings and campaign settings.

Also they way of your user talking on phone is very rudely. Not listening the customer explanation because of this customer is suffering lot of issues.

Bad customer support, 70% issues never resolved on 1st call.

The ameyo is the best VoIP tool with great features like auto call reacord, call merging, call transfer, hold, mute, predictive dialling, auto dialling, and lot more.

Sometimes when you receive a call, the given profile of the customer doesn't appear on your screen and it tends to lag when there's a queuing of calls.

At BRIPL we have had the pleasure to use the system for about 2 years now. It is a very effective solution that helps our agents.

The most likable part of the software is that is was easy and quick to implement for us. Also, the cost was important factor for us to consider.

Accuracy of dashboards & reports is worry some. Tool bar does not have features like self monitoring, people have to keep separate tab to monitor their breaks.

Working with AMEYO has a great experience mostly in terms of Customer support on any issues identified. It's functionality is also easy to learn.

The support from Ameyo has been helpful too so have had quick resolutions to any issue as and when they have come up.

I like the ease of viewing or participating in a webinar with numerous other people. Service is always good, easy to interact with others, etc.

This is a very good software for meetings and it is secure  and fast comparing to Zoom and Teams. Their customer support are really great too.

It provide all the features of a program that is used for conducting meetings and webinar and the best thing about using cisco is their security. The video & audio quality is good.

The best in its cataogory, screenshare, call quality, the call recording is perfect, whiteboard notes are a big plus.

If the connection is bad, then you will get crackling videos and audios. That is very challenging when you are on the road.

The thing that i hated using this application that it was taking a hell lot of time to connect. A number of time It stopped showing the picture while someone is representing.

It wasn't and they updated for the same or worst. The product is not user-friendly.

A good tool for professional meetings and screenshares, but not the most cost effective.

It is best secure and convenient platform that provide great user interface and easy options to handle meetings.

Sometimes the connection is terrible and it’s hard to hear people and see them. I sometimes have to revert to calling into the meeting on my phone.

The ability to schedule meetings with remote team members is fantastic. Also, the screenshare option is very helpful at times.

Its free if you use it as a guest or if you want to hold a meeting with small number of attenders, video quality is good, and implemintation of the software is easy.

As a new user, I found it to be safe and quite adept. The quality, even on not the best internet speed, is very good.

This software is perfect for when my sales people hold webinars with prospective clients. The flexibility and functionality is great for what we need it for.

Overall, this program is great to have the tech help without someone needing to come out to our location.

I like its screen sharing feature most, easy to use and good quality sharing, easy to give control to others while screen share.

Being a Cisco product, WebEx also has superb Enterprise integrations which are super handy.

It is not working properly on mobile phones. Sometimes, I have problems with my computer (not with software) and I try to use Webex on my mobile phone.

I dislike the fact that there is no way to create headings or topics for conversations. It is easy to loose conversations because of that.

I had a very positive experience with WebEx. As I mentioned above, the greatest benefit to me and my past employer was revenue and the prospects of more of it.

It was a great experience start to finish. Great customer service and ease of implementing into organization.

I often use this software for community engagement presentations to members of my community as a legal advocate. I highly recommend it so an effective tool for virtual presentations.

This tool, designed for businesses, was not ideal to use from the perspective of a student. It has an odd interface and was constantly running in the background on my phone which was very annoying.

I really liked how you can set up and organize meeting quickly and easily. The quality of the software is very good.

The only problem is the consistent reminder. It becomes irritating after a while.

This software is great and is worth the investment. Especially during the pandemic when we can't have meetings with large numbers of people.

It is super easy to use on my PC or mobile device. There are also tons of interactive tools so that your guests can participate and the layout is easy on the eyes and attractive.

The connection quality is always superb, and it is possible to set up seamless integration with devices in physical meeting rooms.

It has interesting functionalities and its very user friendly to use. I like that simplicity and the privacy it has.

In general this software is very good and it has a good integration with other systems.

US Dollar

Ameyo is a customer experience management solution that helps businesses leverage their call center resources to improve customer satisfaction. The software is available both in cloud-based and on-premise deployment options.


Ameyo offers inbound and outbound contact management functionality. The inbound contact management features of the product include automated call distributor (ACD), virtual queue management, interactive voice response (IVR) and missed call alerts. This functionality queues all the incoming calls and routes them to the most available resource to answer customer query.


The outbound contact management features predictive dialer, preview dialer and call recording modules. These features help customer agents prepare for their calls and analyze call data to improve performance.


Ameyo features omnichannel contact management, allowing businesses to engage with their customers using voice, email, social media and ticketing communication channels.


Ameyo is available on a subscription basis. It also offers a perpetual license for a one-time fee. Support is offered via email and phone and through an online knowledge base.



LongDescription

Support Ticket Management

Real Time Analytics

Engagement Tracking

Employee Management

Call Transfer

Surveys & Feedback

Meeting Management

Multi-Channel Management

Lead Capture

Performance Management

Customizable Reports

Activity Tracking

Customer Segmentation

SMS Messaging

Real-Time Monitoring

Customer Service Analytics

IVR/Voice Recognition

Single Sign On

Automatic Call Distribution

Voice Mail

Rules-Based Workflow

Auto-Dialer

Blended Call Center

Lead Distribution

Communication Management

Customer Database

Call Recording

Call Logging

Calendar Management

Customizable Fields

Collaboration Tools

Call Center Management

Call Disposition

Progressive Dialer

Template Management

Data Import/Export

VoIP

Call List Management

Call Routing

Email Templates

Self Service Portal

Text to Speech

Contact Management

VoIP Connection

Help Desk Management

Outbound Call Center

Lead Management

Survey/Poll Management

Real Time Data

Performance Metrics

Inbound Call Center

Call Scripting

Hotkeys

Call Reporting

Multi-Channel Communication

Queue Management

Support Ticket Tracking

Social Media Integration

Real-Time Notifications

Workflow Management

Predictive Dialer

Real Time Updates

Email Management

Caller ID

Event Triggered Actions

Activity Dashboard

Computer Telephony Integration

Reporting & Statistics

Knowledge Base Management

Reminders

Telemarketing Management

Real-Time Chat

Chat/Messaging

Customizable Templates

Inbox Management

Interaction Tracking

Dashboard

Manual Dialer

Multiple Parties

Alerts/Escalation

Real Time Reporting

Conferencing

Open Database Design

Reporting/Analytics

Contact Database

Monitoring

Lead Qualification

Automatic Lead Distribution

Customizable Forms

Appointment Management

Video Conferencing

Call Tracking

Drag & Drop

Auto-Responders

Customer History

Purchasing & Receiving

Call Monitoring

Third-Party Integrations

Mac OS

Web browser (OS agnostic)

Email/Help Desk

Knowledge Base

Phone Support

24/7 (Live Rep)

Chat

2-10

11-50

51-200

201-500

501-1000

1000+

Ameyo

In Person

Live Online

Webinars

Documentation

Videos

Webex brings together Calling, Meeting and Messaging modes of collaboration into a seamless, engaging, inclusive and intelligent experience.

Seamless collaboration across devices, locations and organizations
•Use any computer, tablet, phone, browser or Cisco devices to connect
•Collaborate with people outside your organization as easily as those inside
•Minimize app switching with bi-direction integrations with other popular business apps

Make collaboration more interactive and engaging
•Reduce disruptions with background noise removal and voice enhancement
•Enable audiences to share their reactions with animated emojis and gesture recognition
•Improve audience engagement with next-gen dynamic polling and Q&A by Slido
•Customized the stage layout to focus on the content and people that matters most

Make collaboration more inclusive
•Remove language barriers with real-time language translation into 100+ languages
•Ensure everyone’s voice can be heard with anonymous polling/Q&A by Slido
•Encourage everyone to participate with breakout rooms that enable smaller group discussions

Let Webex help you work smarter
•Make meetings more productive with automatic transcriptions, notes and highlights
•Utilize spaces to schedule team meetings and have recordings and transcripts automatically stored in the spaces for easy access
•Monitor and manage your work-life balance and professional relationships with personal insights 


File Management

Commenting/Notes

Real-Time Analytics

Whiteboard

Split/Multi-Screen

Audience Analytics

Online Voice Transmission

Softphone

User Management

Status Tracking

Basic Plan: $0/mo - HD meetings with up to 100 people, screen sharing, and a personal room.

Meet Plan: $13.50/mo - Premium meeting features
HD meetings with up to 200 people, screen sharing, recordings, breakout rooms, & more.

Meet + Call Plan: $25/mo - HD meetings with up to 200 people, screen sharing, recordings, breakout rooms, & more. A cloud-based phone number for each license, phone menus, extensions, & more.

Contact Webex at https://www.webex.com/contact-sales.html for more information on pricing, and for custom enterprise plans.

Ameyo vs Webex

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