CallRail vs ChaseData CCaaS

CallRail has 145 reviews and a rating of 4.56 / 5 vs ChaseData CCaaS which has 133 reviews and a rating of 4.82 / 5. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

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User Ratings & Reviews

Reviews are generated by real users. When reviewing a product, users are asked to assess the product’s overall quality, which includes assigning specific ratings for ease of use, value for money, customer support, and functionality.

Overall Rating

4.56 / 5 (145)

4.82 / 5 (133)

Ease-of-Use

4.5 / 5

5.0 / 5

Value for Money

4.5 / 5

4.5 / 5

Customer Support

4.5 / 5

5.0 / 5

Functionality

4.5 / 5

4.5 / 5

Last Review Written

August 31, 2021

September 22, 2021

Pros/Cons

  • Pros

  • The customer service with this company is really amazing. They are great at taking feedback and like to try to incorporate this into their product roadmap.

  • Good software in general easy to use when everything is working properly

  • Cons

  • There are issues from time to time with bad numbers. However, for the most part their customer service is quick to fix.

  • The reporting takes a little time to get the hang of, but once you've got it down - it isn't too bad.

  • Pros

  • Quality of sound is awesome and very friendly to use.

  • This is a terrific product. The customer support is excellent as well. I find it very easy to input call lists and I have been getting lots of connects.

  • Cons

  • The only con i would say is that it is a little little pricey above the competitors. There is an old saying is you do get what you pay for in business. It's worth it.

  • Every once in a while we have server issues, but they are typically fixed very quickly.

Pricing

Pricing Range

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Product Demo & Screenshots

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Advisor Recommendations & User Awards

FrontRunners

The top products based on usability and customer satisfaction, as rated by user reviews. Check out our full methodology description for more detail.

FrontRunners

2019

FrontRunners

2020

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Pricing Guide

2020 Call Center Software Pricing Guide

Learn about the key aspects of accurate software pricing before you make your purchase decision.

  • Pricing models & ranges

  • Unexpected costs

  • Pricing of popular systems

Additional Info

Ideal Customer Size

Small

Medium

Large

Small

Medium

Large

Operating Systems

Windows

Mac

Linux

Windows

Mac

Linux

Support and Training

Support

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

24/7 (Live Rep)

Chat

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

24/7 (Live Rep)

Chat

Training

In Person

Live Online

Webinars

Documentation

Videos

In Person

Live Online

Webinars

Documentation

Videos