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Five9 vs Ricochet360

Five9 vs Ricochet360

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Overall Rating
4.2 (472)
4.8 (54)
Ease-of-Use
4.2 / 5
4.7 / 5
Value for Money
4 / 5
4.7 / 5
Customer Support
4.3 / 5
4.8 / 5
Functionality
4.1 / 5
4.7 / 5
Last Review Written
February 6, 2025
August 2, 2024
Pros/Cons
  • Pros

  • From the sales staff, technical staff and implementation staff-all have been excellent. The staff at Five9 has been helpful, patient and they have great follow-up.
  • Five 9 has a lot of great features and most of the time when you ask "can I do this" the answer is yes. The support team during installation is very helpful and knowledgeable.
  • Fast and reliable, handles prioritization of lead pipe in near realtime, flexible in setting up campaigns and rules. Inbound is also powerful, and blending in/outbound works like a charm.
  • Cons

  • It's very bad to think you've lost a call when one side or the other was just muted. You potentially leave a cell.
  • I've had them blame my OS being too old, too new, the wifi is too slow, I updated to fast. The reality is that five9 is the only software that has trouble running on my 2019 Macbook pro.
  • Now for the last four months we have been plagued with issues. Forced log outs, cant log back in.
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  • Pros

  • It lets you do all sorts of customizations to the way you want the calls to happen. It's not easy to understand initially, but Ricochet offers superb support.
  • Allows for unlimited customization, robust platform. Rep has been great assisting me in getting it working to my liking.
  • By using this it will help determine this and closing more sales. SENSITIVE CONTENT] was also great on helping out on the live support call.
  • Cons

  • Expensive, algorithim can get thrown off quickly, spam guru is iffy.
  • Sometimes it is difficult to use while multitasking with other systems in our office.
  • Hop on the zoom call and after 45 minutes get absolutely no where.
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Pricing Range
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Product Demo & Screenshots
Product Demo
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Advisor Recommendations & User Awards
FrontRunners

The top products based on usability and customer satisfaction, as rated by user reviews. Check out our full methodology description for more detail.

FrontRunners

2024

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Advisor Recommendations

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7 Recommendations
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Additional Info
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support and Training
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos