Neon CRM vs Subsplash

Neon CRM has 434 reviews and a rating of 4.41 / 5 vs Subsplash which has 108 reviews and a rating of 4.52 / 5. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

User Ratings & Reviews

Reviews are generated by real users. When reviewing a product, users are asked to assess the product’s overall quality, which includes assigning specific ratings for ease of use, value for money, customer support, and functionality.

Overall Rating

4.41 / 5 (434)

4.52 / 5 (108)

Ease-of-Use

4.0 / 5

4.5 / 5

Value for Money

4.5 / 5

4.5 / 5

Customer Support

4.5 / 5

4.5 / 5

Functionality

4.5 / 5

4.5 / 5

Last Review Written

February 23, 2021

April 13, 2021

Pros/Cons

  • Pros

  • I love having all our data in one place! Also having an app that allows me to get contact information after hours is extremely helpful as well.

  • I love how easy the main interface is to use. It is also very easy to get in touch with customer service when you need direction learning how to use a new feature.

  • Cons

  • Managing this system is almost a full time job. The data upload process was complex to say the least and unless payments are processed through Neon, the continued data entry can be quite tedious.

  • there are a few quirks on limitations with reporting and social fundraising but they are totally things you can work with to get creative.

  • Pros

  • The ease of use and UX is great. Easy to get app updated pushed to all users and build out was a breeze!

  • Excellent design and functionality. Easy for the user to navigate. Easy for the client to customize (within various templates).

  • Cons

  • Sometimes navigating menus and figuring out which link/list i'm using can be difficult. The fill-in notes is a nice feature, but I wish there was a way to track who uses that particular bit.

  • With every good product, there is setup. Subsplash has helped greatly, but it still takes a good amount of effort on our end. That can be difficult for a church without a designated tech guy.

Pricing

Pricing Range

Product Demo & Screenshots

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Additional Info

Ideal Customer Size

Small

Medium

Large

Small

Medium

Large

Operating Systems

Windows

Mac

Linux

Windows

Mac

Linux

Support and Training

Support

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

24/7 (Live Rep)

Chat

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

24/7 (Live Rep)

Chat

Training

In Person

Live Online

Webinars

Documentation

Videos

In Person

Live Online

Webinars

Documentation

Videos