eMaint CMMS vs ServiceChannel
User Ratings & Reviews
Reviews are generated by real users. When reviewing a product, users are asked to assess the product’s overall quality, which includes assigning specific ratings for ease of use, value for money, customer support, and functionality.
Ease-of-Use
4.2 / 5
4.2 / 5
Value for Money
4.2 / 5
4.2 / 5
Customer Support
4.4 / 5
4.4 / 5
Functionality
4.3 / 5
4.1 / 5
Last Review Written
February 26, 2024
November 13, 2022
Pros/Cons
Pros
- What I like the most about eMaint is not only great web-based application but best customer and technical support.
- I really like the ability to query any table as well as joining tables to really dig into the raw data. It is nice to be able to save custom views/queries for quick selection.
- My overall experience with emaint has been great. This software is very helpful with our Regulatory and Compliance PMs as well as with our asset management.
Cons
- This software was implemented at our plant for the use of production and maintenance personal. The lack of customization for what each technician can see is disappointing.
- The format of the WO print out is bad, especially the checklist section.
- It is disappointing that eMaint cannot be integrated with our Infor XA program.
Pros
- The Service Channel team is always trying to innovate the software by adding new functions or improving on existing, this is a big win to me as well.
- Overall I am very happy with the system and software. The ease of use and the amount of data available is probably the best part of the system.
- Now it clear and consistent and easy to review. Asset Tracking: We have heavily used the asset tracking abilities of Service Channel for the past 2 years.
Cons
- This is absolutely not intuitive at all. Requiring mandatory training of vendors without paying for their time is illegal.
- Spoken to and exchanged e-mails with multiple reps over several months and finally decided to cut my losses, discontinue using the platform, and to never return.
- I can navigate throughout most of the site, until I use "locations. At times, I receive the annoying "not authorized" notification.
Pricing
Pricing Range
$
$
$
$
$
$
$
$
$
$
Product Demo & Screenshots
Product Demo
Advisor Recommendations & User Awards
FrontRunners
The top products based on usability and customer satisfaction, as rated by user reviews. Check out our full methodology description for more detail.
FrontRunners
2024
FrontRunners
2022
Advisor Recommendations
Our industry-specific advisors recommend products based on specific business needs. Connect with us to get your personalized recommendations.
76 Recommendations
6 Recommendations
Additional Info
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support and Training
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos
