DocStar ECM vs WORLDOX GX
User Ratings & Reviews
Reviews are generated by real users. When reviewing a product, users are asked to assess the product’s overall quality, which includes assigning specific ratings for ease of use, value for money, customer support, and functionality.
Ease-of-Use
3.8 / 5
3.8 / 5
Value for Money
3.8 / 5
4.2 / 5
Customer Support
3.8 / 5
4.1 / 5
Functionality
3.9 / 5
4 / 5
Last Review Written
October 27, 2023
March 10, 2024
Pros/Cons
Pros
- Most importantly, DocStar's customer service has been TOP NOTCH...although to be fair, we hardly ever have to call them since the solution is so stable.
- The best about docstar ecm is that the software is user friendly has lot of useful features for enterprise data management.
- Very satisfied with the system and would highly recommend.
Cons
- Trying to find documents for audits was a tedious, costly process and storing documents in file cabinets exposes our organization to theft and loss.
- Horrible experience ending with litigation with PIF Technologies.
- Lack of documentation on how to use the software or how to customize it. Difficultly customizing the software so that users can use it.
Pros
- I love the easy file storage system and document identification feature. I like how the favorite file features is set up and the easy it is to copy and move files.
- I love that I can save e-mails directly from outlook into Worldox. I also like that I can create multiple matters in file.
- It keeps each case separate and allows for the differentiation of matters to also be distinguished among client files. Another feature I love is the Project option within a client matter.
Cons
- The software is unstable. We have been experiencing frequent crashes, inability to save documents, and the inability to attach to an email.
- The software's updates are almost always a disaster to perform and until their last update to the indexer it had been a constant issue for us where it would crash and need to be re-started.
- I've been using it for over a year now on a daily basis and still do not know all of the functionalities. There seem to be several different ways to access the same thing, which can be confusing.
Pricing
Pricing Range
$
$
$
$
$
$
$
$
$
$
Product Demo & Screenshots
Product Demo
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Advisor Recommendations & User Awards
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Advisor Recommendations
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23 Recommendations
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Additional Info
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support and Training
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos
