DocuPhase vs Highspot

RATING:

4.5

(84)

DocuPhase has 84 reviews and a rating of 4.49 / 5 stars vs Highspot which has 44 reviews and a rating of 4.59 / 5 stars. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

Overall Rating
4.5 (84)
4.6 (44)
Ease-of-Use
4.5 / 5
4.5 / 5
Value for Money
4 / 5
4.5 / 5
Customer Support
4.5 / 5
4.5 / 5
Functionality
4.5 / 5
4.5 / 5
Last Review Written
April 29, 2024
August 3, 2023
Pros/Cons
  • Pros

  • I like the ease of this program. Training is extremely simple for a program like this and document retrieval is super fast.
  • Product documentation storage works well along with the revision functions. Support for software is on point with a very friendly support staff.
  • Cons

  • Wait is too long for iDatix customer support, bad for keeping day to day business afloat.
  • The software should be made to recognize duplicate entries. It does not prevent duplicate entries which wastes time once the error is found.
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  • Pros

  • This software is very, very easy to use. Helpful with salespitching.
  • It allows access to customer records, previous campaigns, and call recordings to identify areas for improvement and create notes for better performance.
  • Cons

  • You really need someone at the company that is willing to organize it. It's very messy without a project lead.
  • Sometimes it can be difficult as more content is being added to the system to find exactly what you want to use.
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Pricing Range
$
$
$
$
$
$
$
$
$
$
Product Demo
N/A
N/A
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FrontRunners

The top products based on usability and customer satisfaction, as rated by user reviews. Check out our full methodology description for more detail.

FrontRunners

2024

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8 Recommendations
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Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos