Capptions vs Benchmark Gensuite EHS

RATING:

4.6

(28)

Capptions has 28 reviews and a rating of 4.61 / 5 stars vs Benchmark Gensuite EHS which has 81 reviews and a rating of 4.36 / 5 stars. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

Overall Rating
4.6 (28)
4.4 (81)
Ease-of-Use
4.5 / 5
4 / 5
Value for Money
4.5 / 5
4 / 5
Customer Support
4.5 / 5
4.5 / 5
Functionality
4.5 / 5
4 / 5
Last Review Written
April 27, 2023
May 1, 2024
Pros/Cons
  • Pros

  • It's easy to generate reports, which are complete and easy to understand by our clients and to integrate their own platforms while on their premises.
  • Preset templates helped to build an application meeting our needs, very user friendly and intuitive, easy to implement and train users.
  • Cons

  • I miss a manual to create templates, especially because you don't do this every day. No reminder mail will be sent to the owner of the action when the due date is exceeded.
  • Limited dashboard functionality, but most of all the fact that although limited we sometimes loose our valuable work due to unclear problems in the system.
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  • Pros

  • Gensuite is a excellent asset to my quality organization. The support/customer service team is very responsive.
  • Lastly, we really like how most of the applications are integrated with others, for example; when you conduct an audit, you simply export those items to the action tracking app for tracking purposes.
  • Cons

  • Training Tracker, difficult to set up. Difficult to start using and manage.
  • For large data sets, the report pulls are very limited in some cases. For example: pulling all observations globally for a monthly period can be time consuming.
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Pricing Range
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Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos