Campaign Monitor vs GMass

RATING:

4.56

(464)

Campaign Monitor has 464 reviews and a rating of 4.56 / 5 stars vs GMass which has 952 reviews and a rating of 4.84 / 5 stars. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

Overall Rating
4.56 / 5 (464)
4.84 / 5 (952)
Ease-of-Use
4.5 / 5
4.5 / 5
Value for Money
4.5 / 5
4.5 / 5
Customer Support
4.5 / 5
4.5 / 5
Functionality
4.5 / 5
4.5 / 5
Last Review Written
February 1, 2023
February 1, 2023
Pros/Cons
  • Pros

  • Segmentation (allowing us to properly split our customers up and target them with appropriate emails). Templates: easy to setup, customize and ensure they look professional.
  • I am a web developer and their API is fantastic to use. It is easy and straightforward.
  • Cons

  • I was hoping to be able to jump right in with little to no instruction, but there are a few nuances that I was unaware of in terms of HTML code.
  • Some parts of the UI are cumbersome and feel stuck in another internet era. Some services can be very pricey if you don't have a subscription.
  • Pros

  • Gmass is great at helping us get a lot of information out quickly.
  • I really like how well it merges with Google Workspace Email and how it allows me to quickly send emails to a group and track the progress of the campaign.
  • Cons

  • Definitely have to get your hands a bit dirty and do some technical customisation. E.g. setting up custom domain tracking url.
  • Not crazy about the instant reporting as emails are deployed. It seems to conflict with the overall reporting.
Pricing Range
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Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos

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