This has lead to profit increase and more satisfied clients. In addition, the support team is easily accessible and helpful to answer any initial questions i had.

The payroll is tied into the crew schedule to allow for an accurate man-hour count and financial returns or losses.

We have a great relationship with their customer service team, which has led to helpful system tweaks and updates.

Scheduling and payrol integrated became so easy to do. I could track productivity and expenses, basically, everything I needed to operate my business was there.

ArboStar has managed to create one of the best CRM there is. Very responsive team with fast access to all the essential information is resulting in brilliant performance.

I've toyed with the idea of using a CRM for my business before, but always thought we were too small for one. But when you're wrong, you're wrong.

Very satisfied up to now, helps to be effective, quick in communication, accurate.

Man hour return tracking function was great as I could easily see who's bringing there most money to the company.

You may program the system on how frequent the follow-ups through phone, email and text messaging too. The feature I like the most is the integrated IP phone.

I love how the app makes my team so much more effective. Just about every mundane task I do is made quicker in some way.

Overall great experience, [SENSITIVE CONTENT] and other team members were professional and polite at all times. They gave a live demonstration on zoom which took around 40 minutes.

When i started using the Arbostar, app lacked offline mode functionality meaning that if I was on site creating estimate and there were no reception I couldn't send it out.

I was sold after five minutes of watching but didn't want to be rude and interrupt (sorry [SENSITIVE CONTENT]).

I found ArboStar to be exactly what my tree care business needs. From streamlining the business process to ease of use, this software is so much better than the ones I've used in the past.

We did everything there from payroll and accounting to estimating and invoicing. Features that I loved the most was communication, inbuily IP phone.

For example, the financial records of my company are stored in the cloud and are synced with Quickbooks immediately, which definitely gives me peace of mind.

I absolutely love it and would definitely recommend ArboStar to other businesses.

It has simple, logical, straightforward interface. As a customer service, I am so grateful that we found the software to be helpful in centralizing and making our operations more efficient.

It was difficult to instantly transition to paperless. It seems it was all or nothing.

I used to work as a general manager in Tree Doctor company for more than 2 years and this software was amazing to work with. Very complete and easy to use.

User friendly which I appreciate, if I ever need support they are incredibly receptive and adapt to my skill level, I like that it is customizable to my industry, other software I found was not.

ArboStar keeps amazing client records. In a single year I might engage with about 2000 existing and prospective tree care clients and I want to make each of them feel important.

Arrive at any site with confidence. The app provides a detailed geotagged map that highlights exactly what needs to be done, thereby enabling quick and effective task completion.

I used Arbostar for over a year. The features that I loved most was how easy it is to create detailed estimates with pictures and project schemes and how detailed pricing calculator they had.

I have been very happy with this product. It certainly makes my job easier and helps me track items that would often take many more man hours to organize.

The reporting functions of the software are fantastic. It's very helpful to know the dollar amounts of scheduled work.

ArboStar’s service is our competitive advantage.

This is a great platform for helpdesk management. We use it for around 5 engineers and it works great as it's not over-complicated.

Lacking rudimentary filter/show by date range feature, terrible for recordkeeping.

Wonderful tracking and organization of emails and support issues, with a nice and clean UI, and simple tools to automate many support tasks.

Applications/Addons are great for customizing. Integrations with other products are fantastic.

It is easy to use and it integrates everything which is really helpful, the simplicity of the program was nice.

Freshdesk has been a great product to use for us, it's easy to use and set up and provides a much needed cost effective service.

Freshdesk was great for what we needed. We have since moved to a new product, but recommend Freshdesk to clients when appropriate.

We did not use any software before and we constantly got lost e-mails or forgotten requests because they were all handled through e-mail.

I like it's simplicity, ease of use. It has a very clean interface and is uncluttered.

So user friendly, amazing features and great customer support from pre-sales, to set up, to every day use questions.

Fresh desk is easy to use and to coordinate with a client in best way while its ticketing system is awsome.

Our department has had many debates initially but knows we all are thriving on this product and are super happy with it. A key feature would be the Freshdesk mobile application.

My favourite feature is the very clean inbox and ease of assigning emails to myself or my colleagues.

Contact management and search is awful. It is really difficult to avoid creating duplicated clients with slightly different name.

It simplified things for us, and make our daily tasks easy to maneuver through. It changed the way we work for the better, looks nice, and works well.

The team I dealt with has been great, responsive and attentive to our needs and requirements, they were very easy to work with.

My favorite features are the easy to generate ticket integration with FreshSales, real-time ticket updates, and the ability to draft canned responses for common issues.

It comes with best in class features of reporting, integration, resource management and other useful features that might prove out to be the ways for improving overall productivity.

The ability to sync, manage & assign tickets with ease. Has been a fan of there mobile app and the notifications that helps me keep a track of tickets on the go.

However,  I have terrible experience when it comes to the customer service, which is very horrible.

With their continued lack of responsiveness we cancelled our account after using the service for about a year.

The support and contact system for Freshworks/Freshdesk is as bad as it gets.

Reasonable price and a very easy interface make it an excellent pick for us.

Overall I am so glad I chose freshdesk. It’s very easy to use and is a great value.

We selected them because we can have some top notch solutions just like we had Freshdesk or Zendesk, but we do not have to leave a fortune there.

We liked the Shared ownership concept which helps communicating internally through one interface and best part is the reports structure.

Very useful for customer service agents. With the help of Freshdesk, I was able to offer great customer service to the clients who gave us good company ratings.

I really appreciate that they have a free trial to use for this software and that the customer support they offer is great and helpful.

The interface makes sense to use, and when I needed guidance, the Customer Support Team was SUPER QUICK to help me get to where I needed/wanted to be.

The only negative thing so far, is that some Spanish translations have been erroneous or inaccurate.

The additional issue is if someone can spam your Freshdesk site, then they think they can spam any of your sites.

Happy, good support and account management and good value for money compared to other services in the market.

We are able to track our customers and teams progress. Plus it started our free and there was a chance to learn and implement it into our daily routine and now we are paying for more features.

It has been very good at the time of backing up information and cycling functions that remain programs in the best way effectively.

It felt like it was meant for the company, I was very impressed with how many interesting features you have. It is very secure to use.

US Dollar

Arbostar is a unique and advanced Business Management Platform for the tree care industry, bringing teams, projects, sales, and reports together. It is a cloud-based solution that helps streamline processes related to CRM, scheduling, dispatching, accounting, GPD tracking, and more. Not only does Arbostar offer web-based deployment, but it also offers mobile app supported on iPhone/iPad and Android. Arbostar helps to streamline tree service business workflow, reduce operation costs, increase profit, and customer satisfaction.

https://arbostar.com/



LongDescription

Employee Management

Work Order Creation

Electronic Payments

Status Tracking

Time Tracking

Email Alerts

Customizable Reports

Document Storage

Activity Tracking

SMS Messaging

Dispatch Management

Job Costing

Contract/License Management

Task Scheduling

Financial Management

Electronic Signature

Order Management

Invoice Management

Project Management

Customer Database

Recurring Appointments

Job Management

Calendar Management

Customizable Fields

Geographic Maps

Scheduling

Accounting

Multi-Location

QuickBooks Integration

Mileage Tracking

Mobile Access

Inventory Tracking

Real Time Data

Performance Metrics

Routing

Maintenance Management

Marketing Automation

Workflow Management

Email Management

Activity Dashboard

Inspection Management

Alerts/Notifications

Equipment Maintenance

Work History

Reporting & Statistics

Time & Expense Tracking

Automated Scheduling

Estimating

Work Order Management

Customizable Templates

Job Scheduling

Billing & Invoicing

Accounting Integration

Incident Reporting

For Arborists

Real Time Reporting

Photos/Images

Inventory Control

Reporting/Analytics

Payroll Management

Job Tracking

Client Management

Quotes/Estimates

Third-Party Integrations

Appointment Scheduling

Maintenance Scheduling

Vegetation Mapping

Document Management

Inventory Management

Search/Filter

Purchase Order Management

Access Controls/Permissions

Data Import/Export

Contact Management

Project Time Tracking

Vendor Management

Training Management

Client Portal

Reminders

Customizable Branding

Drag & Drop

Purchasing & Receiving

Task Management

Mobile Alerts

Real-Time Monitoring

Geolocation

Route History

Route Management

Cost Tracking

Compliance Management

Historical Reporting

Real-Time Notifications

Real-Time Updates

Delivery Tracking

Monitoring

Location Tracking

Groundskeeping Management

Mac OS

Web browser (OS agnostic)

Windows 8

Windows 10

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

24/7 (Live Rep)

Chat

Self-Employed

2-10

11-50

51-200

201-500

501-1000

1000+

ArboStar

In Person

Live Online

Webinars

Documentation

Videos

Freshdesk is a cloud-based customer service software that helps businesses provide effortless service across every customer touchpoint. Freshdesk empowers businesses to monitor customer conversations across email, phone, chat, social media and instant messaging, improve agent productivity with smart automations, deliver self-service experiences with AI-chatbots and branded help centers, and monitor key performance metrics with powerful analytics.



Support Ticket Management

Engagement Tracking

Cataloging/Categorization

Case Management

Surveys & Feedback

Multi-Channel Management

Session Recording

Customer Segmentation

IT Asset Management

Workflow Configuration

SSL Security

Sentiment Analysis

IVR/Voice Recognition

Single Sign On

Project Planning/Scheduling

Freshdesk is priced per support agent per month, and has 4  different plans. 

Free- $0 (unlimited free agents) 
Growth- $18/agent/month billed monthly or $15/agent/month billed yearly
Pro- $47/agent/month billed monthly or $39/agent/month billed yearly
Enterprice- $83/agent/month billed monthly or $69/agent/month billed yearly

ArboStar vs Freshdesk

User Ratings & Reviews

Pricing

Product Demo & Screenshots

Advisor Recommendations & User Awards

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